CBLM Work in A Team Environment

Unit of Competency:
Sector:
Qualification:
WORK IN A TEAM ENVIRONMENT
Module Title:
WORKING IN A TEAM ENVIRONMENT
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
COMPUTER HARDWARE
SERVICING NC II
Red Link
Institute of
Science and
Technology
Maintaining computer Systems

and networks
Date Developed:
May 02, 2013
Issued by:
Document No.
Page 1 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
How to Use This Competency Based Learning Material

Welcome to the competency based learning material on Work in a
Team Environment. This contains training materials, information sheets
and activities for you to read and accomplish.
The unit of competency work in a team environment covers the
skills, knowledge and attitude to identify the roles and responsibilities of a
team member.
You will be required to read reference materials or information sheets
and go through some activities in order for you to achieve each learning
outcome. You will do these activities at your own face and then answer the
self-check at the end of each information sheet. If you have questions please
feel free to ask your trainer for assistance.
Instruction Sheets:
Information Sheet this will provide you with information (concepts,
principles and other relevant information) needed in performing
certain activities.
Worksheet worksheets are the different forms that you need to fillup in certain activities that you performed.
Recognition of prior Learning (RPL)
You may have some knowledge and skills in this particular unit of
competency because you have had training in this area or you have worked
in an industry for sometimes.
If you feel that you already have the skills/knowledge in this
competency or if you have a certificate from previous training, you may
show it to your trainer and have your prior learning formally recognized.
A Trainee Record Book (TRB) is provided for you to record important
dates, jobs undertaken and other workplace events that will assist you in
providing further details to your trainer.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 2 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
DIRECTION FOR USE OF THE CBLM
This module was prepared to help you achieve the required

competency: Work in a Team Environment. This will be the source of
information for you to acquire the knowledge and skills in this particular
module with minimum supervision or help from your trainer. With the aid
of this material, you will acquire the competency independently and at your
own pace.
Talk to your trainer and agree on how you will both organize the
training of this unit. Read through the module carefully. It is divided into
sections which covers all the skills and knowledge you need to successfully
complete in this module.
Work through all the information sheets and complete the activities
in each section. Do what is asked in the INSTRUCTIONAL SHEETS ,
ACTIVITY SHEETS and complete the SELF-CHECK. Suggested references
are included to supplement the materials provided in this module.
Most probably, your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things.
Ask for help.
Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that you
listen and take notes.
Talk to more experienced workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your
own progress.
When you are ready, ask your trainer to watch you perform the
activities outlined in the module.
As you work through the activities, ask for written feedback on your
progress. Your trainer gives feedback/pre-assessment reports for this
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 3 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
reason. When you have successfully completed each element or learning

outcome, ask your trainer to mark on the reports that you are ready for
assessment.
When you have completed this module and feel confident that you
have had sufficient practice, your trainer will schedule you for the
institutional assessment. The result of your assessment/evaluation will be
recorded in your COMPETENCY ACHIEVEMENT RECORD.
NO
UNIT OF COMPETENCIES
MODULE TITLE
workplace 500311105
Participate
in
communication
Work in a team
Environment
Working in a team
Environment
500311106
Practice career
Professionalism
Practicing career
Professionalism
500311107
Practice Occupational health

and safety procedures
Practicing Occupational health

and safety procedures
500311108
Red Link
Institute of
Science and
Technology
workplace Participating
in
communication
CODE
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 4 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
MODULE CONTENT
MODULES OF INSTRUCTIONS
UNIT OF COMPETENCY
MODULE TITLE
: WORK IN A TEAM ENVIRONMENT

: WORKING IN A TEAM ENVIRONMENT
INTRODUCTION
:This module covers the skills, knowledge,
and attitudes to identify role and responsibility as a member of a team
NOMINAL DURATION:
16 hours
SUMMARY OF LEARNING OUTCOMES:

At the end of the module you must be able to:
LO1. Describe and identify team role and responsibility in a team.
LO2. Describe work as a team member.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 5 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
ASSESSMENT CRITERIA:
1. Role and objective of the team are identified.
2.
Team parameters, relationships and responsibilities are
identified. Individual role and responsibilities within the team
environment are identified.
3. Individual role and responsibilities within team environment are
identified.
4. Roles and responsibilities of other team members are identified
and recognized.
5. Reporting relationships within team and external to team are
identified.
6. Appropriate forms of communication and interactions are
undertaken.
7. Appropriate contributions to complement team activities and
objectives are made.
8. Reporting using standard operating procedures is followed.
9. Development of team work plans based from on team are
contributed.
PREREQUISITE : None
LEARNING OUTCOME 1
DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A
TEAM
CONTENTS:
Team Work
Team Role
Role and responsibilities
ASSESSMENT CRITERIA:
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 6 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
1. Role and objective of the team are identified.

2. Team parameters, relationships and responsibilities are
identified. Individual role and responsibilities within the team
environment are identified.
3. Individual role and responsibilities within team environment are
identified.
4. Roles and responsibilities of other team members are identified
and recognized.
5. Reporting relationships within team and external to team are
identified
CONDITIONS:
The students/trainees must be provided with the following:
Workplace
CD,VCD,tapes
Manuals
Handouts
Info Sheets
ASSESSMENT METHODS
Written Examination
Observation
Simulation
Role Playing
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 7 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 8 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
LEARNING EXPERIENCES
Learning Outcome 1 - Describe and identify team role and
responsibility in a team.
Learning activities
1. Read Information
2.1-1 on Team Work
Special Instructions
Sheet If you have some problem on the
content of the information sheet
dont hesitate to approach your
facilitator.
If you feel that you are now
knowledgeable on the content of
the information sheet, you can
now answer self check provided in
the module
2. Answer self-check for 2.1-1
Refer your answer to answer

key 2.1-1
3. Read Information Sheet 2.12 on Team Role
If you have some problem on the

facilitator.
the module
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 9 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Refer your answer to answer key

2.1-1
5. . Read Information Sheet 2.1-3

on Role and Responsibilities with
team environment

facilitator.
the module

2.1-1
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 10 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
INFORMATION SHEET. 2.1-1

BUILDING RELATIONSHIP AND TEAM WORK
Learning Objectives:
1. Define team and its importance to a certain organization.
2. Identify the skills needed for teamwork
What is Team?
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 11 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
A Team is a group of people working together to achieve common

objectives and willing to forego individual autonomy to the extent necessary
to achieve those objectives.
A smallest team consists of 2 people and the upper limit can be to the
size of the organization. The whole organization can work as a team if its
members develop a common style of working i.e., constructive and
cooperative. This is normally described as teamwork. An organization is
viewed as a network of teams, temporary and permanent.
For a team to achieve its common objectives, its members should
share its objectives and be identified wholeheartedly with them. By joining
a team, the individual member signs on the teams objectives, he enters
into a contract as a condition of becoming a member of the team. A team
member is willing to forego personal autonomy to the extent necessary to
achieve common objectives, by joining a team one has to limit his freedom
to do as he likes.
There cannot be a team without a leader who has ultimate responsibility
for deciding the degree to which autonomy of the team member has to be
constrained. He has to exercise his responsibility in a way that it does not
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 12 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
erode the commitment of the team members. He needs to establish the

constraints through a consultation process of problem solving and
negotiations.
Skills needed for teamwork
Aside from any required technical proficiency, a wide variety of social skills
are desirable for successful teamwork, including:
Listening - it is important to listen to other people's ideas. When

people are allowed to freely express their ideas, these initial ideas will
produce other ideas.
Questioning - it is important to ask questions, interact, and discuss
the objectives of the team.
Persuading - individuals are encouraged to exchange, defend, and
then to ultimately rethink their ideas.
Respecting - it is important to treat others with respect and to
support their ideas.
Helping - it is crucial to help one's coworkers, which is the general
theme of teamwork.
Sharing - it is important to share with the team to create an
environment of teamwork.
Participating - all members of the team are encouraged to participate
in the team.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 13 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Communication - For a team to work effectively it is essential team

members acquire communication skills and use effective
communication channels between one another e.g. using email, viral
communcation, group meetings and so on. This will enable team
members of the group to work together and achieve the teams
purpose and goals.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 14 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK 2.1-1

Multiple Choice: Choose the letter of the correct answer from the given choices.
1. A teamwork skill which treats others with respect

a. Listening
b. Communication
c. Sharing
d. Respecting
2. Needed for a team to work effectively
a. Communication
b. Persuasion
c. Participation
d. sharing
3.Consist of two people in an organization
a. team
b. largest team
c. thing
d. smallest team
4. A group of people working together to achieve common objectives and
willing to forego individual autonomy to the extent necessary to achieve
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 15 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
a. tines
b. teens
c. teams
d. times
5. The general theme of teamwork
a. searching
b. helping
c. persuading
d. sharing
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 16 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK ANSWER KEY 2.1-1
1. d
2. a
3. d
4. c
5. b
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 17 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
INFORMATION SHEET 2.1-2

TEAM ROLES
Learning objective:
1. Describe and identify the different roles of a team
Meredith Belbin (1993) basing on his research proposed nine roles that
successful teams should have:
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 18 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Coordinator
This person will have a clear view of the team objectives and will be
skilled at inviting the contribution of team members in achieving
these, rather than just pushing his or her own view. The coordinator
(or chairperson) is self disciplined and applies this discipline to the
team. They are confident and mature, and will summarize the view of
the group and will be prepared to take a decision on the basis of this.
Shaper
The shaper is full of drive to make things happen and get things
going. In doing this they are quite happy to push their own views
forward, do not mind being challenged and are always ready to
challenge others. The shaper looks for the pattern in discussions and
tries to pull things together into something feasible which the team
can then get to work on.
Plant
This member is the one who is most likely to come out with original
ideas and challenge the traditional way of thinking about things.
Sometimes they become so imaginative and creative that the team
cannot see the relevance of what they are saying. However, without
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 19 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
the plant to scatter the seeds of new ideas the team will often find it
difficult to make any headway. The plants strength is in providing
major new insights and ideas for changes in direction and not in
contributing to the detail of what needs to be done.
Resource investigator
The resource investigator is the group member with the strongest
contacts and networks, and is excellent at bringing in information
and support from the outside. This member can be very enthusiastic
in pursuit of the teams goals, but cannot always sustain this
enthusiasm.
Implementer
The individual who is a company worker is well organised and
effective at turning big ideas into manageable tasks and plans that
can be achieved. Such individuals are both logical and disciplined in
their approach. They are hardworking and methodical but may have
some difficulty in being flexible.
Team worker
The team worker is the one who is most aware of the others in the
team, their needs and their concerns. They are sensitive and
supportive of other peoples efforts, and try to promote harmony and
reduce conflict. Team workers are particularly important when the
team is experiencing a stressful or difficult period.
Completer
As the title suggests, the completer is the one who drives the
deadlines and makes sure they are achieved. The completer usually
communicates a sense of urgency which galvanises other team
members into action. They are conscientious and effective at
checking the details, which is a vital contribution, but sometimes get
bogged down in them.
Monitor evaluator
The monitor evaluator is good at seeing all the options. They have a
strategic perspective and can judge situations accurately. The monitor
evaluator can be overcritical and is not usually good at inspiring and
encouraging others.
Specialist
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 20 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
This person provides specialist skills and knowledge and has a

dedicated and single-minded approach. They can adopt a very narrow
perspective and sometimes fail to see the whole picture.
Finisher
A person who sticks to deadline and likes to get on with things, Will
probably be irritated by the more relaxed member of the team.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 21 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK 2.1-2
1.This person will have a clear view of the team objectives and will be
skilled at inviting the contribution of team members in achieving these,
rather than just pushing his or her own view.
a.
b.
c.
d.
Shaper
Plant
Coordinator
Resource investigator
2.They are hardworking and methodical but may have some difficulty in
being flexible.
a. Implementer
b. Shaper
c. Team worker
d. Completer
3.Full of drive to make things happen and get things going.
a.
b.
c.
d.
Coordinator
Shaper
Implementer
Team worker
4.One who is most aware of the others in the team, their needs and their
concerns
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 22 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
a.
b.
c.
d.
Implementer
Worker
Tosser
Team worker
5.A person who sticks to deadline and likes to get on with things
a. Completer
b. Finisher
c.Implementer
d.shaper
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 23 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK ASWER KEY 2.1-2

1.
2.
3.
4.
5.
c
a
b
d
b
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 24 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
INFORMATION SHEET # 2.1-3

Team Roles and Responsibilities
Learning objectives:
1. Learn and apply the team roles and responsibilities.
2. Know the specific responsibilities of team members in a team.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 25 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Working in groups is a very common phenomenon in the private

sector and government agencies. It is important that each member of a
team to not only be an active participant in the team, but also to be certain
that all other team members are contributing members of the team. There
are many ways in which members of a team can contribute. Some may lead
with key concepts; others may supply key details; while others may assist in
sharpening or further development of certain details or concepts. It is
expected that you will discuss your individual efforts with other members of
the team. You may also discuss the problem with class members from other
teams, but not to the exclusion of the members of your own team.
Team members don't have specific responsibilities, but their

participation is critical to the team's success. Team members must
agree to:
Be enthusiastic and committed to the team's purpose.

Be honest and keep any confidential information behind closed doors.
Share responsibility to rotate through other team roles like facilitator,
recorder, and timekeeper.
Share knowledge and expertise and not withhold information.
Ask questions, even seemingly "dumb" ones. Often the new
perspective of "inexperienced" team members can provide insight.
Fulfill duties in between meetings.
Respect the opinions and positions of others on the team, even if the
person has an opposing view or different opinion.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 26 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Individual Responsibilities
Executive
Sponsor
Red Link
Institute of
Science and
Technology
1. Defines the team's

Charter approved by a
Strategy Council which
controls/supports crossfunctional teams.
2. Recruits the team's
Coordinator.
3. Recommends potential
members for the team.
4. Requests budget of time
from managers of
potential team members.
5. Decides who should be
invited to the initial/kickoff meeting.
6. Introduces team
members to each other.
7. Explains to the team the
need for their
contributions and how
their work fits within the
organization as a whole.
8. Reports the progress of
the team to a Strategy
Council.
9. Resolves conflicts the
team has with other
groups.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Group Control or Override

1. Decide who should be
invited to subsequent
meetings.
2. Request specific
meetings which
Sponsor should
attend or not attend.
Document No.
Issued by:
Page 27 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
10.
Clarify whether
different people carry
different "weight" in
discussions and
decisions.
Coordinator
/Chairp
erson
/Leader
Red Link
Institute of
Science and
Technology
1. Recruits members to join

the team.
2. Greets team members as
they arrive.
3. Calls the meeting to
order at the appointed
start time.
4. During the meeting,
controls the order of
events.
5. Proposes Agenda topics
and how much time
should be devoted to
each topic.
6. Concludes the meeting at
the appointed ending
time.
7. Clarifies the method for
making decisions
(consensus, voice vote,
anonymous ballots, etc.)
before discussions begin.
8. Creates and maintains
team Project Plans (e.g.,
flow charts).
9. Anticipates, seeks, and
reserves support
services needed by the
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Agree on how much

time to spend on each
topic.
Document No.
Issued by:
Page 28 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
team.
10.
Arranges for
refreshments food,
travel, lodging, etc. for
team members.
Facilitator
1. Interrupts the meeting to

remind the group about a
process concern.
2. Evaluates norms and
methods used during the
meeting.
3. Between meetings,
coaches individual team
members.
4. Mediates conflict among
individuals within the
group.
1. Agree on specific
meetings which
Facilitator should
attend or not attend.
5. Collects and summarizes

anonymous
questionaires and
ballots.
Team
Member
s
Red Link
Institute of
Science and
Technology
1. Notify Coordinator about

not being able to attend a
meeting.
2. Bring individual
calendars/schedules,
distributions received,
and personal notes to the
meeting.
3. Bring name tags or name
tents when appropriate.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Define what
precautions are
needed to maintain an
appropriate level of
confidentiality.
2. Define rules for
members to follow.
Document No.
Issued by:
Page 29 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
4. Arrive at meetings prior

to the start time.
5. Help in room setup when
needed.
6. Turn electronics (beepers,
phones, etc.) off tone
mode during meetings.
7. Greet other members of
the team.
8. Write questions and
comments down to
participate when
appropriate.
9. Clarify concerns before
identifying solution
options.
10.
Focus on creatively
addressing interests
rather than selling
specific
options/positions.
11.
Clean up the room
(align chairs, discard
trash, etc.) before leaving.
12.
Respect requests
for confidentiality.
13.
Complete
assignments between
meetings.
14.
Brief members who
are absent.
Timekeeper
Red Link
Institute of
Science and
Technology
1. Brings a timer to
meetings.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Stop presentation to
"Call the Question" -take a vote whether to
Document No.
Issued by:
Page 30 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
2. room are calibrated to a

common standard
Ensures that clocks in
the meeting.
3. Before the meeting starts,
announces "x minutes
before the meeting".
4. Says "the meeting has
started" at the appointed
start of the meeting.
5. If the meeting has not
started, says "the
meeting started x
minutes ago" every 5
minutes.
6. Communicates to
presenters how much
time is remaining (e.g.,
10 minutes, 5 minutes, 2
minutes, 1 minute, 30
seconds).
continue.
7. Interrupts group with a

"Point of Order" to
announce end of time.
Scribe
Red Link
Institute of
Science and
Technology
1. Brings large format

papers and dry-erase
pens to meetings.
2. Puts title and date on
each sheet of paper
produced by the team.
3. Legibly writes what the
group verbalizes onto
flip-chart paper or whiteboard.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Agree on whether
items should be
written down or not.
The term Minutes of
a meeting orginates
from the Latin
minutus, meaning
small, because they
are meant to be short
Document No.
Issued by:
Page 31 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
4. Posts flip-chart paper or

white-board.
5. Ensures that charts
match Notes taken by
Note taker.
and quick.
6. Gives charts to Note

taker.
Note taker
1. Agree on whether
notes need to be typed
up.
2. Review notes for
mistakes/omissions.
1. Brings blank note paper

and writing instruments
to meetings.
2. Takes legible notes
during team meetings.
3. Agree on whether
specific entries should
be in or out of the
notes.
3. If necessary, types up
notes.
Librarian
1. Brings team's Archive

Binder(s) to meetings (or
arranges someone else to
bring it/them).
2. Looks up and reads
information from archives
during team meetings.
Publisher
Red Link
Institute of
Science and
Technology
1. Sends invitations to
those invited to the
meeting.
2. Makes copies for team
before, during, and after
meetings.
3. Maintains the team's
Distribution List.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Agree on who should

be invited to the
meeting.
2. Agree on who is on
the team's
Distribution List.
3. Approve who receives
the team's
Document No.
Issued by:
Page 32 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
4. Procures/Provides
binders and binds papers
as needed.
5. Provides copies of the
team's Distribution List.
6. Ensures that recipients
actually received
publications.
Distribution List.
4. Agree on binding and
distribution methods
and styles.
7. Brings enough extra

copies to team meetings.
Technician
/Faciliti
es
Manage
r
1. Brings extra bulbs and

other supplies to the
meeting.
2. Makes sure equipment
operates properly x
minutes before the start
of the meeting.
3. Monitors environmental
conditions (heat, etc.).
1. Agree on what the

desired environmental
conditions.
4. Adjusts thermostats as
needed or as anticipated.
Presenter(s)
Red Link
Institute of
Science and
Technology
1. Bring presentation
materials (overhead foils,
flip charts, etc.)
2. Make sure equipment
operates properly x
minutes before the start
of the meeting.
3. If new, provide
Coordinator with a
statement of
introduction.
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
1. Approve the objectives

of the presentation.
2. Ask questions only
when appropriate.
3. Provide feedback to
Presenter(s).
Document No.
Issued by:
Page 33 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
4. Request adjustments to
lighting, sound levels,
etc.
5. Organize information
logically -- in chunks.
6. Make transitions of topic
logically easy to follow.
7. Define what
important/specialized
words mean.
8. Provide concrete
examples
9. Explain why -- reasons
for statements and
questions.
10.
Provide written
back-up to verbally
presented information.
SELF CHECK 2.1-3
1. Monitors environmental conditions

a. Publisher
b. Presenter
c. Technician/Facilities manager
d. Note taker
2. Makes copies for team before, during and after meetings
a. Publisher
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 34 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
b. Manager
c. Presenter
d. Note taker
3. Make sure equipment operates properly x minutes before the start of
the meeting.
a.
b.
c.
d.
Publisher
Presenter
Manager
Note taker
4. Ensures that charts match Notes taken by Note taker

a. Scribes
b. Presenter
c. Note taker
d. Trainer
5. Greet
a.
b.
c.
d.
other members of the team.

Presenter
Time keeper
Worker
Team member
ANSWER KEY 2.1-3

1.c
2. a
3. b
4. a
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 35 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
5. d
LEARNING OUTCOME 2 -DESCRIBE WORK AS TEAM MEMBER
1 CONTENTS :
-
Communication process
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 36 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Team structure/team roles

Group planning and decision making
ASSESSMENT CRITERIA :
1. Appropriate forms of communication and interactions are
undertaken.
2. Appropriate contributions to complement team activities and
objectives are made.
3. Reporting using standard operating procedures is followed.
4. Development of team work plans based from on team are
contributed.
CONDITIONS :
The students/ trainees must be provided with the following:

Learning guides
Transparencies
CDs
METHODOLOGIES:
Group Discussion/ Interaction
Simulation
Demonstration
ASSESSMENT METHODS:
Observation of work activities
Observation through simulation or role play
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 37 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
LEARNING EXPERIENCES
Learning Outcome 2- DESCRIBE WORK AS TEAM MEMBER
Learning activities
Special Instructions
1. Read Information Sheet If you have some problem on the

2.2-1
on
Communication content of the information sheet
Process
facilitator.
the module
Refer your answer to answer

key 2.2-1
3. Read Information Sheet 2.22 on Team Structure/Team Roles

facilitator.
the module
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 38 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00

2.2-2
5. . Read Information Sheet 2.2-3

on Role and Responsibilities with
team environment

facilitator.
the module

2.2-3
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 39 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
INFORMATION SHEET # 2.2-1

COMMUNICATION PROCESS
1. Be more aware of the importance of communication in a
team
2. Apply the importance of good communication
Communication is the ability to share information with people and to

understand what information and feelings are being conveyed by others.
Communication can take on many forms including gestures, facial
expressions, signs, vocalizations (including pitch and tone), in addition
to speech and written communication. Trainers, trainee frequently use
nonverbal methods to communicate. Trainee often show disinterest in
school by avoiding eye contact or sitting back in their chairs with their
arms folded across their chests during instruction. Staff members may
indicate that they have time to talk but they may show disinterest by
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 40 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
making themselves busy to something unimportant while you are trying to

talk. Conversely, a smiling, nodding face indicates that the listener is
interested in what we are saying and encourages us to continue.
Communication includes a broad range of actions which help the students
work more effectively with their teachers.
Effective communication is an essential component of
organizational success whether it is at the interpersonal, intergroup, intra
group, organizational, or external levels.
It is also very important to understand that a majoring of

communication is non-verbal. This means that when we attribute meaning
to what someone else is saying, the verbal part of the message actually
means less than the non-verbal part. The non-verbal part includes such
things as body language and tone.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 41 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
If youre a Team Member

Communicate, Communicate, and Communicate
If you have a problem with someone in your group, talk to him about it.
Letting bad feelings brew will only make you sour and want to isolate
yourself from the group. Not only does it feel good to get it out, but it will be
better for the team in the long run.
Don't Blame Others

People in your group lose respect for you if you're constantly blaming others
for not meeting deadlines. You're not fooling anyone, people know who isn't
pulling his weight in a group. Pointing the finger will only make you look
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 42 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
cowardly. Group members understand if you have a heavy workload and

weren't able to meet a deadline. Saying something like, "I'm really sorry, but
I'll get it to you by the end of today." will earn you a lot more respect than
trying to make it seem like it's everyone else's fault that you missed your
deadline.
Support Group Member's Ideas
If a teammate suggests something, always consider it even if it's the
silliest idea you've ever heard! Considering the group's ideas shows you're
interested in other people's ideas, not just your own. And this makes you a
good team member. After all, nobody likes a know-it-all.
No Bragging
It's one thing to rejoice in your successes with the group, but don't act like
a superstar. Doing this will make others regret your personal successes and
may create tension within the group. You don't have to brag to let people
know you've done a good job, people will already know. Have faith that
people will recognize when good work is being done and that they'll let you
know how well you're doing. Your response? Something like "Thanks that
means a lot." is enough.
Listen Actively
Look at the person who's speaking to you, nod, ask probing questions and
acknowledge what's said by paraphrasing points that have been made. If
you're unclear about something that's been said, ask for more information
to clear up any confusion before moving on. Effective communication is a
vital part of any team, so the value of good listening skills shouldn't be
underestimated.
Get Involved
Share suggestions, ideas, solutions and proposals with your team
members. Take the time to help your fellow teammates, no matter the
request. You can guarantee there will be a time in the future when you'll
need some help or advice. And if you've helped them in past, they'll be more
than happy to lend a helping hand.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 43 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK 2.2-1

Write TRUE if the statement is correct and write FALSE if the statement is incorrect.
1. If you're unclear about something that's been said, ask for
more information to clear up any confusion before moving on
2. Effective communication is an essential component of
organizational success.
3. If a teammate suggest something, do not consider it.
4. You have to brag to let people know that you have done a good
job
5. Communication is the ability to share information with people.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 44 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
ANSWER KEY 2.2-1

1.True
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 45 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
2.True
3. False
4. False
5. True
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 46 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00

TEAM STRUCTURE/TEAM ROLES
1. Use high interaction among members of the team to increase trust

and openness.
2. Able to apply inter personal skills
Team and Individual

In a team, individual members tend to be highly aware of their
responsibility, whether it stems from social pressure or the fulfillment of
personal need. Teams are capable of performing functions and achieving
some goals more efficiently and accurately than individuals can. Although
there is evidence that individuals sometimes perform better than teams, the
quality of decision making is much high in teams working under certain
conditions.
The team and the individual members are dependent on each other. Their
relationships play a vital role in the success of the team. As the individual
member grows and matures, so does the team.
To perform effectively a team requires three different types of skills:
It needs people with technical expertise.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 47 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
It needs people with the problem solving and decision making skills
to be able to identify problems, generate alternatives, evaluate those
alternatives and make competent choices.
Teams need people with good listening, feed back, conflict resolution
and other inter personal skills.
No team can achieve its performance potential without developing all
three types of skills. The mix is crucial. Too much of one at the expense of
others will result in lower team performance. But team doesnt need to
have all the complementary skills in place at the beginning.
It is not uncommon for one or more members to take responsibility to learn
the skills in which the group is deficient, thereby allowing the team to reach
its full potential.
Intra Group Development

The activities considered in team building typically include goal setting,
development of interpersonal relations among team members role analysis
to clarify each members role and responsibilities and team process
analysis. Of course team building may emphasize or exclude certain
activities depending on the purpose of the development effort and the
specific problems with which the team is confronted. Basically, however
team building attempts to use high interaction among members to increase
trust and openness.
It may be beneficial to begin by having members attempt to define the goals
and priorities of the team.
This will bring to the surface different
perceptions of what the teams purpose may be. Following this, members
can evaluate the teams performance how effective are they in structuring
priorities and achieving their goals? This should identify potential problem
areas. This self critique discussion of means and ends can be done with
members of the total present or, where large size impinges on a free
interchange of views, may initially take place in smaller groups followed up
by the sharing of their findings with the total team.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 48 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Team building can also address itself to clarifying each members role on
the team. Each role can be identified and clarified. Previous ambiguities
can be brought to the surface. For some individuals, it may offer one of the
few opportunities they have had to think through thoroughly what their job
is all about and what specific tasks they are expected to carry out if the
team is to optimize its effectiveness.
Inter-group Development
Inter-group development seeks to change the attitudes, stereotypes, and

perceptions that groups have of each other. For example, in one company,
the engineers saw the accounting department as composed of shy and
conservative types, and the human resources department as having as
bunched of ultraliberals who are more concerned that some protected
group of employees might get their feelings hurt than with the company
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 49 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
making a profit. Such stereotypes can have an obvious negative impact on

the coordinative efforts between the departments.
Although there are several approaches for improving inter-group relations, a
popular method emphasizes problem solving. In this method, each group
meets independently to develop lists of its perception of itself, the other
group, and how it believes the other group perceives it. The groups then
share their list, after which similarities and differences are discussed.
Differences are clearly articulated, and the groups look for the causes of the
disparities.
Are the groups goals at odds? Were perceptions distorted? On what basis
were stereotypes formulated? Have some differences been caused by
misunderstandings of intention? Have words and concepts been defined
differently by each group? Answers to questions like these clarify the exact
nature of the conflict. Once the causes of the difficulty have been
identified, the groups can move to the integration phase working to
develop solutions that will improve relations between the groups, subgroups, with members from each of the conflicting groups, can now be
created for further diagnosis and to begin to formulate possible alternative
actions that will improve relations.
Essential Team Roles

Involving role. One initiates action. A team member may motivate others
by getting them involved in an idea or problem. The involving role consists
of asking questions of other members to "bring out" or stimulate each team
member.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 50 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Listening role. A member listens actively (nodding, leaning forward),

expressing that he/she is really hearing what is being said. Active listeners
encourage group members to express themselves.
Supporting role. A team member gives an added dimension to good ideas

by their support. By supporting and encouraging others, the team member
strengthens confidence and trust.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 51 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Compromising role. One member gives up something for problem solving

to take place. Compromising can lead to team productivity. It is a role that
is necessary for cooperation and collaboration.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 52 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK 2.2-2

This role consists of asking questions of other members to "bring out" or

stimulate each team member.
a. Involving role
b. Listening role
c. Supporting role
d. Compromising role
2. It is a role that is necessary for cooperation and collaboration.
a. Involving role
b. Listening role
c. Supporting role
3. the team member strengthens confidence and trust.
a. Involving role
b. Listening role
c. Supporting role
4.encourage group members to express themselves
a.Involving role
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 53 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
b.Listening role
c.Supporting role
d.Compromising role

GROUP PLANNING AND DECISION MAKING
1. Identify the different types of group decision making
2. Learn the procedures in effective discussion
For effective group discussion, you must follow some procedures:
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 54 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
1. Identify the particular problem or situation- what the problem or

situation is; analyze it, find its causes, determine its seriousness, and
decide whether or not it is something deserving attention.
2. Establish a criteria or course of action leading to a workable solution.
For example, in a flood calamity, you must determine the time, the
effort, and the money that will be involved in helping the flood victims
as acceptable solutions to solve the crisis.
3. Research possible solutions or courses of action this implies using
interviews, library work, observation, experiment-actions as tools for
arriving at valid conclusions and solutions to the problem at hand.
4. Evaluate proposed solutions or courses of action for the purpose of
selecting one to be tested, i.e. test each proposed solution for
effectivity of results. For example, using helicopters to bring food,
medicine, and clothing to the people in the flooded areas that had
remained impassable because of high water.
5. Test the selected solution or course of action so as to find out how
workable the solution is.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 55 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Types of Group Decision-making

Abstract- Many managers like to believe that they are accomplished
in such group decision-making processes as action planning, goal
setting and problem-solving. However, their ability to implement such
techniques effectively is often hindered by their lack of understanding
of the dynamics of these group decision-making processes. As a
result, these managers often end up perpetuating problems that they
themselves create through their insensitivity to the needs of other
group members. Hence, instead of achieving a consensus, such
managers only serve their own interests by leading the group to
situations such as decision-making by lack of response or by
authority role. Sometimes, they lead the group toward decisionmaking by minority rule or by majority role, as the case might be.
The better way to achieve consensus would be for them to track how
decisions are made and ensure that they are achieved by true
consultation.
Decision By Lack of Response (The "Plop" Method)
The most common--and perhaps least visible--group decision-making
method is that in which someone suggests an idea and, before anyone else
has said anything about it, someone else suggests another idea, until the
group eventually finds one it will act on. This results in shooting down the
original idea before it has really been considered. All the ideas that are
bypassed have, in a sense, been rejected by the group. But because the
"rejections" have been simply a common decision not to support the idea,
the proposers feel that their suggestions have "plopped." The floors of most
conference rooms are littered with "plops."
Decision by Authority Rule

Many groups start out with--or quickly set up--a power structure that
makes it clear that the chairman (or someone else in authority) will make
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 56 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
the ultimate decision. The group can generate ideas and hold free
discussion, but at any time the chairman may say that, having heard the
discussion, he or she has decided upon a given plan. Whether this method
is effective depends a great deal upon whether the chairman is a
sufficiently good listener to have culled the right information on which to
make the decision. Furthermore, if the group must also implement the
decision, then the authority-rule method produces a bare minimum of
involvement by the group (basically, they will do it because they have to, not
necessarily because they want to). Hence it undermines the potential
quality of implementation.
Decision by Minority Rule
One of the most-often-heard complaints of group members is that they feel
"railroaded" into some decision. Usually, this feeling results from one, two,
or three people employing tactics that produce action--and therefore must
be considered decisions--but which are taken without the consent of the
majority.
A single person can "enforce" a decision, particularly if he or she is in some
kind of chairmanship role, by not giving opposition an opportunity to build
up. For example, the manager might consult a few members on even the
most seemingly insignificant step and may get either a negative or positive
reaction. The others have remained silent. If asked how they concluded
there was agreement, chances are they will say, "Silence means consent,
doesn't it? Everyone has a chance to voice opposition." If the group
members are interviewed later, however, it sometimes is discovered that an
actual majority was against a given idea, but that each one hesitated to
speak up because she thought that all the other silent ones were for it.
They too were trapped by "silence means consent."
Finally, a common form of minority rule is for two or more members to
come to a quick and powerful agreement on a course of action, then
challenge the group with a quick, "Does anyone object?," and, if no one
raises their voice within two seconds, they proceed with "Let's go ahead
then." Again the trap is the assumption that silence means consent.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 57 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Decision by Majority Rule (Voting and Polling)

More familiar decision-making procedures are often taken for granted as
applying to any group situation because they reflect our political system.
One simple version is to poll everyone's opinion following some period of
discussion. If the majority of participants feels the same way, it is often
assumed that is the decision. The other method is the more formal one of
stating a clear alternative and asking for votes in favor of it, votes against it,
and abstentions.
On the surface, this method seems completely sound, but surprisingly
often it turns out that decisions made by this method are not well
implemented, even by the group that made the decision. What is wrong?
Typically, it turns out that two kinds of psychological barriers exist:
First, the minority members often feel there was an insufficient period of
discussion for them to really get their point of view across; hence they feel
misunderstood and sometimes resentful.
Second, the minority members often feel that the voting has created two
camps within the group and that these camps are now in a win-lose
competition: The minority feels that their camp lost the first round, but that
it is just a matter of time until it can regroup, pick up some support and
win the next time a vote comes up.
In other words, voting creates coalitions, and the preoccupation of the
losing coalition is not how to implement what the majority wants, but how
to win the next battle. If voting is to be used, the group must be sure that it
has created a climate in which members feel they have had their day in
court--and where all members feel obligated to go along with the majority
decision.
The Better Way
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 58 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Because there are time constraints in coming to a group decision and

because there is no perfect system, a decision by consensus is one of the
most effective methods. Unfortunately, it is one of the most timeconsuming techniques for group decision-making. It is also quite important
to understand that consensus is not the same thing as unanimity. Rather,
it is a state of affairs where communications have been sufficiently
open (and the group climate has been sufficiently supportive) to make
everyone in the group feel that they have had their fair chance to influence
the decision. Someone then tests for the "sense of the meeting," carefully
avoiding formal procedures like voting. If there is a clear alternative to
which most members subscribe and if those who oppose it feel they have
had their chance to influence, then a consensus exists. Operationally, it
would be defined by the fact that those members who would not take the
majority alternative nevertheless understand it clearly and are prepared to
support it in deference to any others that are probably about as good.
In order to achieve such a condition, time must be allowed by the group for
all members to state their opposition--and to state it fully enough to get the
feeling that others really do understand them. This condition is essential if
they are later to free themselves of the preoccupation that they could have
gotten their point of view across if others had understood what they really
had in mind. Only by careful listening to the opposition can such feelings
be forestalled, thereby allowing effective group decisions to be reached.
Of course, recognizing the several types of group decision-making is only
part of the process. Managers must be specific in their approach to the one
that is best in their own situation.
What are the actual steps in a decision made by a group?
1. Identify the Problem. Tell specifically what the problem is and how you
experience it. Cite specific examples.
"Own" the problem as yours -- and solicit the help of others in solving it,
rather than implying that it's someone else's problem that they ought to
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 59 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
solve. Keep in mind that if it were someone else's problem, they would be
bringing it up for discussion.
In the identification phase of problem-solving, avoid references to solutions.

This can trigger disagreement too early in the process and prevent the
group from ever making meaningful progress.
Once there seems to be a fairly clear understanding of what the problem is,
this definition should be written in very precise language. If a group is
involved, it should be displayed on a flip chart or chalkboard.
2. Clarify the Problem. This step is most important when working with a
group of people. If the problem is not adequately clarified so that everyone
views it the same, the result will be that people will offer solutions to
different problems. To clarify the problem, ask someone in the group to
paraphrase the problem as they understand it. Then ask the other group
members if they see it essentially the same way. Any differences must be
resolved before going any further.
In clarifying the problem, ask the group the following questions: Who is
involved with the problem? Who is likely to be affected? Can we get them
involved in solving the problem? Who legitimately or logically should be
included in the decision? Are there others who need to be consulted prior to
a decision?
These questions assume that commitment from those involved (and affected
by the problem) is desirable in implementing any changes or solutions. The
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 60 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
best way to get this commitment is to include those involved and affected by
the problem in determining solutions.
3. Analyze the Cause. Any deviation from what should be is produced by a
cause or interaction of causes. In order to change "what is" to "what is
wanted," it is usually necessary to remove or neutralize the cause in some
way. This calls for precise isolation of the most central or basic cause (or
causes) of the problem and requires close analysis of the problem to clearly
separate the influencing from the non-influencing factors.
This is probably an easier process to follow when dealing with problems

involving physical things rather than with interpersonal or social issues.
Typically, interpersonal and social problems are more likely to spring from a
dynamic constellation of causes that will be more difficult to solve if the
causes are only tackled one at a time. Still, whether dealing with physical
or social problems, it is important to seek those causes that are most
fundamental in producing the problem. Don't waste energy on causes that
have only a tangential effect.
4. Solicit Alternative Solutions To the Problem. This step calls for
identifying as many solutions to the problem as possible before discussing
the specific advantages and disadvantages of each. What happens
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 61 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
frequently in problem-solving is that the first two or three suggested

solutions are debated and discussed for the full time allowed for the entire
problem-solving session. As a result, many worthwhile ideas are never
identified or considered. By identifying many solutions, a superior idea
often surfaces that reduces or even eliminates the need for discussing
details of more debatable issues. These solutions may be logical attacks at
the cause or they may be creative solutions that need not be rational.
Therefore, it is important at this step to limit the time spent discussing any
one solution and to concentrate instead on announcing as many as
possible.
5. Selecting One or More Alternatives for Action. Before selecting
specific alternatives for action, it is advisable to identify criteria the desired
solution must meet. This can eliminate unnecessary discussion and help
focus the group toward the solution (or solutions) that will most likely work.
At this point, it becomes necessary to look for and discuss the advantages
and disadvantages of options that appear viable. The task is for the group
members to come to a mutual agreement on which solutions to actually put
into action. It is desirable for positive comments to be encouraged (and
negative comments to be ignored or even discouraged) about any of the
solutions. One solution should be the best, of course, but none should be
labeled as a "bad idea."
6. Plan for Implementation. This requires looking at the details that must
be performed by someone for a solution to be effectively activated. Once the
required steps are identified, it means assigning these to someone for
action: it also means setting a time for completion.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 62 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Not to be forgotten when developing the implementation plan: Who needs to

be informed of this action?
7. Clarify the Contract. This is to insure that everyone clearly
understands what the agreement is that people will do to implement a
solution. It is a summation and re statement of what people had agreed to
do and when it is expected they will have it done. It rules out possible
misinterpretation of expectations.
8. The Action Plan. Plans are only intellectual exercises unless they are
transformed into action. This calls for people assigned responsibility for any
part of the plan to carry out their assignments according to the agreed
upon contract. This is the phase of problem- solving that calls for people to
do what they have said they would do.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 63 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
9. Provide for Evaluation And Accountability. After the plan has been
implemented and sufficient time has elapsed for it to have an effect, the
group should reconvene and discuss evaluation and accountability. Have
the agreed upon actions been carried out? Have people done what they said
they would do?
If they have not accomplished their assignments, it is possible that they ran
into trouble that must be considered. Or it may be that they simply need to
be reminded or held accountable for not having lived up to their end of the
contract. Once the actions have been completed, it is necessary to assess
their effectiveness. Did the solution work? If not, can a revision make it
work? What actions are necessary to implement changes?
Other Considerations
Keeping adequate records of all steps completed (especially brainstorming)
can allow energy to be "recycled." Falling back on thinking that was
previously done makes it unnecessary to "plow the same ground twice."
When entering into problem-solving, remember that it is unlikely that the
best solution will be found on the first attempt. Good problem- solving can
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 64 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
be viewed as working like a guidance system: The awareness of the problem

is an indication of being "off course," requiring a correction in direction. The
exact form the correction is to take is what problem-solving is aimed at
deciding. But once the correction (the implemented solution) is made, it is
possible that, after evaluation, it will prove to be erroneous--perhaps even
throwing you farther off course than in the beginning.
If this happens, the task becomes to immediately compute what new course
will be effective. Several course corrections may be necessary before getting
back on track to where you want to go. Still, once the desired course is
attained, careful monitoring is required to avoid drifting off course again
unknowingly. Viewing problem-solving in this realistic manner can save a
lot of the frustration that comes from expecting it to always produce the
right answers.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 65 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
SELF CHECK 2.2-3
1.What are the actual steps in a decision made by a group?
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 66 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
ANSWER KEY 2.2-3
1."Own" the problem as yours

2. Clarify the Problem.
3. Analyze the Cause.
4. Solicit Alternative Solutions To the Problem
5. Selecting One or More Alternatives for Action
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 67 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
INSTRUMENT FOR INSTITUTIONAL ASSESSMENT

EVIDENCE PLAN
Qualification Title
Unit of Competency
Demonstration
Written
Third party report
The evidence must show that the candidate
Question/interview
Ways in which evidence will

be collected
Identified role and objectives of the team
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 68 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Identified team
responsibilities
Identified individual role and responsibilities

within team environment
Recognized
and
identified
roles
and
responsibilities of other team members
Identified reporting relationships within team and
external team
parameters,relationships
and
Achieved appropriate forms of communications and

interactions
Made appropriate contributions to complement team
activities
Followed reporting using standard operating procedures
Contributed development of team work plans
COMPETENCY ASSESSMENT RESULTS SUMMARY

Candidates Name:
Assessors Name:
Qualification:
Date of Assessment:
Assessment Center:
The performance of the candidate in the following
assessment methods Work in a Team Environment
[Pls. check () appropriate box]
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Satisfactory
Document No.
Issued by:
Page 69 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Not
Satisfactory
Revision # 00
A. Demonstration with Oral Questioning

B. Written Exam
Did the candidate's overall performance meet the required
evidences/ standards?
OVERALL EVALUATION
COMPETENT
NOT YET COMPETENT
Recommendation
For re-assessment. _______________________________________________________
For submission of document. Pls. specify (Portfolio Document) _____________________
For issuance of COC ______________________________________________________
General Comments [Strengths / Improvements needed]
Candidates signature:
Date:
Assessors signature:
Date:
Recommendation
For re-assessment. _______________________________________________________
For submission of document. Pls. specify (Portfolio Document) _____________________
For issuance of COC ______________________________________________________
General Comments [Strengths / Improvements needed]
Candidates signature:
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date:
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 70 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
Assessors signature:
Date:
WRITTEN TEST
INSTITUTIONAL EVALUATION
Write TRUE if the statement is correct and write FALSE if the statement is
incorrect.
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 71 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
1. The ability to share information to others is called communication.

2. When entering into problem-solving, it is unlikely that the best
solution will be found on the first attempt.
3. Compromising does not lead to team productivity.
4. Take the time to help your fellow teammates, no matter the request.
5. Do not respect the opinions of others in the team.
6. Fulfilling duties in between meetings of the team is not necessary.
7. Communication is very important in a team work
8. The better way to achieve consensus would be for them to track how
decisions are made and ensure that they are achieved by true
consultation.
9. Inactive listeners encourage group members to express themselves.
10.Team building can also address itself to clarifying each members role
on the team.
ANSWER KEY
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 72 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00
1. True
2. True
3. False
4. True
5. False
6. False
7. True
8. True
9. False
10.True
Red Link
Institute of
Science and
Technology
COMPUTER HARDWARE
SERVICING NC II

and networks
Date Developed:
May 02, 2013
Document No.
Issued by:
Page 73 of 51
Developed by:
John Mark Sadiasa
Leonardo Manuel
Revision # 00

CBLM Work in A Team Environment

Diunggah oleh

Informasi Dokumen

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

CBLM Work in A Team Environment

Diunggah oleh

Hak Cipta:

Format Tersedia

Unit of Competency:

Maintaining computer Systems

How to Use This Competency Based Learning Material

Recognition of prior Learning (RPL)

Maintaining computer Systems

DIRECTION FOR USE OF THE CBLM

This module was prepared to help you achieve the required

Maintaining computer Systems

reason. When you have successfully completed each element or learning

Practice Occupational health

Practicing Occupational health

Maintaining computer Systems

: WORK IN A TEAM ENVIRONMENT

SUMMARY OF LEARNING OUTCOMES:

Maintaining computer Systems

Maintaining computer Systems

1. Role and objective of the team are identified.

Maintaining computer Systems

Maintaining computer Systems

2. Answer self-check for 2.1-1

Refer your answer to answer

3. Read Information Sheet 2.12 on Team Role

If you have some problem on the

Maintaining computer Systems

4. Answer self-check for 2.1-2

Refer your answer to answer key

5. . Read Information Sheet 2.1-3

If you have some problem on the

6. Answer self-check for 2.1-3

Refer your answer to answer key

Maintaining computer Systems

INFORMATION SHEET. 2.1-1

Maintaining computer Systems

A Team is a group of people working together to achieve common

Maintaining computer Systems

erode the commitment of the team members. He needs to establish the

Listening - it is important to listen to other people's ideas. When

Maintaining computer Systems

Communication - For a team to work effectively it is essential team

Maintaining computer Systems

SELF CHECK 2.1-1

1. A teamwork skill which treats others with respect

Maintaining computer Systems

Maintaining computer Systems

SELF CHECK ANSWER KEY 2.1-1

Maintaining computer Systems

INFORMATION SHEET 2.1-2

Maintaining computer Systems

Maintaining computer Systems

Maintaining computer Systems

This person provides specialist skills and knowledge and has a

Maintaining computer Systems

SELF CHECK 2.1-2

Maintaining computer Systems

Maintaining computer Systems

SELF CHECK ASWER KEY 2.1-2

Maintaining computer Systems

INFORMATION SHEET # 2.1-3

Maintaining computer Systems

Working in groups is a very common phenomenon in the private

Team members don't have specific responsibilities, but their

Be enthusiastic and committed to the team's purpose.

Maintaining computer Systems