Citizens Charter
TABLE OF CONTENTS
Vision and Mission
Mission
As an enabler of the vision, we are therefore
in the business of generating:
Productive Employment
Economic Activity
BUSINESS PERMITS
NEW
RENEWAL
Submission of:
Direct Lease: Lease Agreement
Sub-lessees: CDC Approval to the
Sub-lease
Corporation/Partnership
Department of Trade an d Industry Registration for
Single Proprietorship;
CFZ
Incentives
YES
Processing of Certificate
Registration and Tax Exemption
(CRTE)
NO
Processing of Registration
Certificate (RC)
Authority Matrix:
Authority Matrix:
CSD-Manager
VP-BDG
EVP
P/CEO
7-day Processing
o
o
o
o
o
o
o
CSD-Manager
VP-BDG
EVP
7-day Processing
Releasing of Business
Permit
2.0.
3.0.
4.0.
Fencing Permit
Building Permit
Electrical Permit
Sanitary/Plumbing Permit
Mechanical Permit
Certificate of Completion
Building Occupancy Permit
Application Forms for respective utility providers
4.1.
4.2.
4.3.
4.4.
Import Permit
Bring-in Permit
Export Permit
Bring-out Permit
Clark Development Corporation | Citizens Charter
Please see attached Annex A-D for process flow charts for the securing of the
permits.
Activities/Specific
Clientele
processes
with
Assistance
in
re-employment
of Existing Investor-Locators
displaced workers (placement, jobmatching);
Assistance
in
skills
training/re-tooling for displaced workers
Enterprise Regulatory Department (ERD)
Simplify customs procedure; Automate Existing Investor-Locators
administrative procedures
Integration/Synchronization
importation processes with
agencies
of Existing Investor-Locators
other
10
Amount of Fees:
ONE-TIME FEES
1.
REGISTRATION OF ENTERPRISES
Application Fee
2,000.00
2,000.00
1,000.00
500.00
11
2.
ENVIRONMENTAL
3,000.00
300.00
500.00
500.00
1,000.00
REGULAR FEES
1.
AUTHORITY TO PURCHASE
2.
EXPORT PERMITS/TALLY
Direct
Free
Constructive
3.
200.00
300.00
50.00
Up to US$1,000
100.00
150.00
300.00
350.00
500.00
700.00
IMPORT PERMITS
No Commercial Value
With Commercial Value
12
4.
TEMPORARY
TRANSFER
(Customs
Warehouse/Non-Customs Bonded Warehouse)
Bonded
50.00
200.00
50.00
50.00
500.00
1,000.00
Scrap/Waste
200.00
7.
50.00
8.
US$
10.00
US$
50.00
Accountable Forms
250.00
20.00
150.00
5.
6.
BRING-IN PERMITS
SALE/TRANSFER
OF
ARTICLES
TO
CUSTOMS
TERRITORY (Bring-Out Local/Imported Articles)
of Immigration
9.
MISCELLANEOUS FEES
13
14
FRONTLINE SERVICE
SCHEDULE OF SERVICE
How to avail
of the service :
REQUIREMENTS
REMINDER
This process is a continuation of the business process and evaluation system which begins
after the CDC Management and/or CDC Board approves a proposal.
New:
Process commences / proceeds upon approval of business entity and its activity, with
corresponding lease/sublease.
Pre-Operating Permit (POP) shall be issued by Customer Service Department to new locators
for purposes of registering with other government agencies and such other transactions
related to pre-operations or start-up activities except for transactions related to movement
of articles such as importation, bring-in of tax free items
15
Existing:
Process commences upon completion of inspection and receipt of no objection reports and
documentary requirements from locators.
STEP
ACTIVITY
PROCESSIN
G
PERSON / S
RESPONSIBLE
CLIENT
REQUIRED
FEES
FORMS/DOCUMENTS
TIME
1
New Registration
10 mins
CSD
Registration
Assistant
CRTE :
P2,000.00
RC :
P2,000.00
For renewal of
Contracts
16
CRTE/RC
P2,000.00
For renewal of
Business Permits
DENR
BFAD
CRTE/RC
P1,000.00
Review by Registration
Officer of documents
submitted (accuracy,
authenticity)
30 mins.
CSD
Registration
Officer
17
CSD
CRTE/RC
Registration
Officer
20 mins
CRTE/RC
CSD
Sr. Registration
Officer
Assistant
Manager
Endorsement of the
CRTE/RC to the Office
of the VP for Business
Development
Group,
and EVP/COO to secure
signatures
2 days
CSD Manager
18
1 day
President / CEO
by the President
and CEO
Executive Vice
Office of EVP
President
Staff, Office of
The President
Assistant
8
10 mins
CRTE/RC
9
Issuance of CRTE /
RC;
10 mins
Registration
Proponent
Assistant
Locator
Registration
Assistant
Locator
19
B.
Person
Responsible
Time
Frame
Documentary
Requirements
I. Notification
A. Notification of
CR/CRTE/LA/SLA Expiry
B. Notification of Lease
Termination/Exit Clearance (per
CAO policy)
CSD
Min. 60
days
before
expiration
CAO
N/A
C. Notification for Labor
Assessment Visit
IRU Labor
Standards
Officer
Min. 7
days
20
Fees &
Charges
Filing of
Complaint
None
Complaints
may be
filed
through the
Customer
Service
Department
before
date of
visit
II. Application
A. Submit Application Letter for
CR/CRTE/LA/SLA Renewal
None
Complaints
may be
filed
through the
Customer
Service
Department
None
Complaints
may be
filed
through the
Customer
Service
Department
Locator
Locator
Locator
IRU Labor
Standards/
Education
Officer
Orientation
within 14
days of
CR/CRTE
release
1 day
21
Procedure
A. Check Labor
Standards Summary
Findings
B. Check Complaints
Status
Person
Responsible
IRU Labor
Standards
Officer
Time Frame
Documentary
Requirements
1 day (for no
deficiency)
None
*If with
deficiency,
proceed to VA
C. Check Report on
Employment
D. Check Survey
Submission
D.1. Manpower
Projections Survey
(Annual: Upon PTO
Renewal)
D.2. Training Needs
Survey (Annual: Upon
PTO Renewal)
D.3. Salary Structure
Survey (Annual: Upon
PTO Renewal)
Fees &
Charges
22
Filing of
Complaint
Complaints
may be filed
through the
Customer
Service
Department
E. Issue
Recommendation /
Corrective Action
F. Submit Proof of
Compliance
G. Accomplish IRU Labor
Assessment & Clearance
Report
H. Issue Labor
Assessment &
Clearance Certificate
V. Notice of Conference
A. Prepare letter of
notice of noncompliance/schedule
conference
B. Conduct Conference
IRU Labor
Standards
Officer
1 day
Within 7 days
of date of
notice
23
None
Complaints
may be filed
through the
Customer
Service
Department
None
Complaints
Visit (Annual)
Labor Standards
Officer
45-60 days
before
expiration of
CR/CRTE
B. Conduct Summary
Conference (if needed)
Sr. Labor
Standards
Officer
Within 7 days
of
assessment if
not complied
earlier
C. Implement
Corrective Action
Locator
D. Submit Proof of
Compliance / Corrective
Action
Locator
Labor Standards
Officer
Pertinent labor
documents
Pertinent labor
documents
Documentary
proof of
compliance
1 day
24
may be filed
through the
Customer
Service
Department
Person
Responsible
Time Frame
I. Documentation of
complaints / claims &
initial interview
Labor Relations
Assistant / Sr.
Labor Relations
Officer
1 day
Labor Relations
Assistant / Sr.
Labor Relations
Officer
IV. Verification of
compliance to
recommended
corrective actions (if
any)
Documentary
Requirements
Filing of
Complaint
None
Complaints
may be filed
through the
Customer
Service
Department
1 day
None
Complaints
may be filed
through the
Customer
Service
Department
Sr. Labor
Standards/Relati
ons Officer
1 day
None
Complaints
may be filed
through the
Customer
Service
Department
Labor Relations
Assistant
within 7 days
of visit /
advice
None
Complaints
may be filed
through the
Customer
Service Dept
Sr. Labor
Relations Officer
Fees &
Charges
25
V. Formal notice to
comply with
recommended
corrective action (if not
complied)
Sr. Labor
Relations Officer
(if no
correction is
made within
15 calendar
days after
visit / advice)
Sr. Labor
Relations Officer
(if no
correction is
made within
7 calendar
days after
receipt of
formal
compliance
letter)
Assistant
Manager-IRU
(if no
correction is
made within
7 calendar
days from
Preventive
mediation
meeting)
None
Complaints
may be filed
through the
Customer
Service
Department
Documentary proof
of compliance
None
Complaints
may be filed
through the
Customer
Service
Department
Documentary proof
of compliance
None
Complaints
may be filed
through the
Customer
Service
Department
26
VIII. Endorsement to
Legal Department
Appropriate action /
notice to be initiated by
Legal Dept.
Possible basis: violation
of Philippine labor
standards / labor code
provisions as may be
implied in LA/SLA
Manager
(if no
correction is
made within
7 calendar
days from
Preventive
mediation
meeting)
None
27
Complaints
may be filed
through the
Customer
Service
Department
C.
Activity
Responsibility/Entity
1.2 Evaluates
Application(s)
checklist of requirements
based
on
1.4 Initials
Permit
Bureau of Customs(BOC)
28
2.3 Enterprise
3.4 Inspects and checks if the articles brought in 3.4 CDC-ERD Officer and
BOC
imported articles)
3.6 Signs the admission clearance portion of the 3.6 CDC-ERD Officer and
BOC
Checklist of Requirements:
1.
2.
3.
4.
29
BRING-OUT
Activity
Responsibility/Entity
1.2 Evaluates
Application(s)
checklist of requirements
based
on
1.4 Initials and endorses the Bring-Out Permit 1.4 CDC-ERD Officer
2.2 Reviews,
evaluates
and
releases
Application(s) upon compliance to Customs 2.2 BOC
requirements
applicable)
2.4 Secures Boat Note to cover the shipment (if 2.4 Enterprise
applicable)
30
3.2 Inspects and checks if the articles to be 3.2 CDC-ERD Officer and BOC
the
PBO
and
3.3 Signs the exit clearance portion of the PBO 3.3 CDC-ERD Officer and BOC
Constructive
Exports
and
Temporary
Transfer to a CBW within ten (10) days from
release of articles from CFZ
Constructive
Exports and Temporary
Transfer to CBW within ten (10) days from
release of articles from CFZ
Checklist of Requirements:
1.
2.
3.
4.
31
Responsibility Entity
1.1 Enterprise
1.2 Enterprise
1.3 Enterprise/VASP
2.1 Enterprise
2.2 Enterprise
4.1 Enterprise
representative
4.2 VASP System
(and e-Bank as
applicable)
32
4.3 Enterprise
Representative
4.4 Enterprise
Representative
5.1 Enterprise
representative
6.1 Enterprise
NOTES:
1. For subsequent filing of e-ED - go through Steps 4, 5, 6
2. For amendments on the approved list of exportables - go through Step 1.2 until
1.3
3. For system/network trouble of failure to connect - call the VASP, inform Freeport
Zone Office
4. For continued system failures within 30 minutes or beyond the committed time by
the VASP to resume service - Enterprise should proceed with the Manual System
33
Responsibility Entity
1.1 Enterprise
1.2 Enterprise
1.3 Freeport/VASP
2.1 Enterprise
2.2 Enterprise
4.1 Enterprise
Representative
4.2 VASP System
(and e-Bank as
applicable)
34
4.3 Enterprise
Representative
4.4 Print approved e-TAP with the required systemgenerated barcode (with corresponding reference
4.4 Enterprise
Representative
35
NOTES:
1. For subsequent filing of e-TAP - go through Steps 4, 5, 6
2. For amendments on the approved list of importables - go through Step 1.2 unitl 1.3
3. For system/network trouble of failure to connect - call the VASP, inform Freeport
Zone Office
4. For continued system failures within 30 minutes or beyond the committed time by
the VASP to resume service - Enterprise should proceed with the Manual System
36
MARKETING DEPARTMENT
Process and procedure in the Approval of Direct Lease
Application
Complete Submission of Letter of Intent
and Supporting Documents
D.
Day 1
4 Days
5 Days
Approval
Board of Directors (11 Directors)
5 Days
Total: 14 Days
START
3
END
CDC evaluates
Request and
prepares ManCom
Materials
Presentation to the
Management Committee for
Approval
OPR
Duration
Marketing
Department (MD)
1 day
MD
Other technical
Departments /
Offices, as
applicable
(EMD, ERD,
ECMD, etc.)
7 days
AVP/IP
Review
VP/BDG
Endorsement
ManCom
Approval
1 day
Total : 9 days
37
E.
Notice of Violation
Technical Conference
Remedial Action
38
39
40
Environmental Violation
EQMS/PEMS
Manager/AM
Locator
Receive Complaints or
Notes Violation
1 day
Attend Technical
Conference (TC)
Evaluate
Signs NOV/Issue to
Locator
1 day
Call for TC
Discuss with Locator
NOV/ Penalties
1 day
Receives NOV
Attend TC
7 days
Provides Commitment
Letter/Conducts Remedial
Action
Monitors Commitment /
Remedial actions to be
agreed (1-6 months)
3 days
Evaluate
Issues Clearance
Receives Clearance
41