Hafilat smart card is designed to facilitate payment

of travel fares in public transport buses in the Emirate

of Abu Dhabi.
This card is available in six categories to meet different
requirements and needs of the public.
Hafilat card enables users to recharge their cards
with a cash value via (T-purse), obtain travel passes or
both, according to the type of the card.
Hafilat card is easy-to-use, flexible and smart, and it
features incentive programs for frequent travelers.

Hafilat
Smart
Card

User Guide

Features available from services outletsfor Hafilat cards

Features available from services outlets for Hafilat cards

Ticket Sales office

Ticket Vending Machine

office
InsideTicket
the mainSales
bus stations,
ticket
sales office and customer service
Inside the main bus stations, ticket
center
in the
of
sales
office
andDepartment
customer service
Transport
center in the Department of
Issue New
Hafilat Card

Hafilat Card Types

Issue New
Hafilat Card

Hafilat Card Types

Buy or Reload
Balance

Buy or Reload
Balance

Transport
Balance
Inquiry

Addition of
Special Permits

Addition of
Balance Inquiry
Special Permits

Ticket
Machine
InsideVending
the main bus
stations,

Hafilat Card Types

Permanent

Permanent

Special Needs

Yes
Yes

Yes
Yes

Yes
Yes

Senior Citizens
Students
Hafilat Card Types

Hafilat Card Types

Issue New
Hafilat Card

Hafilat Card Types

Temporary

Yes
Yes

Issue New
Hafilat Card

Yes

Buy or Reload
Balance
Buy or Reload
Balance

Balance Inquiry

Addition of
Special Permits

Addition of
Balance Inquiry
Special Permits

Personalized

No

No

Special Needs

Accepts Cash

Accepts Coins

Accepts Coins

Gives Change Accepts Credit

Gives
Change /Debit
Accepts
Credit
for Cash
Cards
for Cash

/Debit Cards

Temporary
Permanent
Personalized

Yes

Special Needs
Senior Citizens
Students

Yes

Yes

Yes

Yes

Yes

In the
In the
Future

Future

Students
Hafilat Card Types

Hafilat Card Types

Issue New
Hafilat Card

Hafilat Card Types

Hafilat Card Types

Issue New
Hafilat Card

Buy or Reload
Balance

Buy or Reload
Balance

Balance Inquiry

Addition of
Special Permits

Addition of
Balance Inquiry
Special Permits

Yes

Yes

Yes

Yes

Yes

Yes

Accepts Cash

Accepts Coins
Accepts Coins

Gives Change

Gives
for Change
Cash
for Cash

Accepts Credit

Accepts
/Debit Credit
Cards
/Debit Cards

Personalized

No

Special Needs

Students
Hafilat Card Types

Hafilat Card Types

Hafilat Card Types

Yes
Yes

Yes
Yes

No
No

Special Needs

Accepts Cash

Accepts Cash

Accepts Coins

Accepts Coins

Gives Change

Givesfor
Change
Cash
for Cash

Accepts Credit

Accepts
Credit
/Debit
Cards
/Debit Cards

Students
Hafilat Card Types

Hafilat Card Types

Temporary

Permanent

Permanent

Permanent

Special Needs
Senior Citizens
Students

Yes
Yes

Yes
Yes

In
In the
the
Future
Future

Buy or Reload
Balance

Balance Inquiry

Addition of
Special Permits

Addition of
Balance Inquiry
Special Permits

Yes only
byNo
the driver

Yes
Yes

Yes
Yes

No
No

Senior Citizens

Temporary

No
Yes

Buy or Reload
Balance

Issue New
Hafilat Card

Yes by the driver

Personalized

Temporary

Personalized

Issue New
Hafilat Card

Hafilat Card Types

Permanent

No

Senior Citizens

Accepts Cash

Inside intercity buses

Temporary

Permanent

Senior Citizens

Accepts Cash

Inside the main bus stations,

in all bus shelters, some shopping malls
and Hospitals

Temporary

Yes

Intercity
Driver
Console
Inside a bus
traveling
between cities

Inside the main bus stations,

within all the shaded bus stops

inside shopping malls,

Inside the main bus stations,
some
bus stops,
shopping malls, public
some public
bus stops
in some
health
and Airport centers

Temporary

Personalized

Intercity Driver Console

Personalized
Special Needs
Senior Citizens
Students

Yes

NoNo

NoNo

NoNo

Accepts Cash

Accepts Cash

Personalized
Special Needs
Senior Citizens
Students

YesYes

Accepts Coins

Accepts Coins

YesYes

Gives Change

Accepts Credit

Gives Change
Credit
for Cash Accepts
/Debit
Cards
for Cash
/Debit Cards

Yes -Yes
if available

No No

Hafilat Card
Hafilat card
Categories
categories

Card Price

Card price

Card validity
Carddate
validity
from
from
date
of purchase
of purchase

with cash

Up to AED 150
Up to AED
rechargeable
in 150
the
rechargeable
card
is still validif the
card is still valid

Temporary Card
Temporary Card
Limited Period

Limited Period

Permanent
Card
Permanent
Card
(Anonymous)
(Anonymous)

AED 5

AED 5

14 Days

14 Days

Optional / or
Optional
/ or
add
a -7day
add apass
-7day
travel
travel pass

Public transport means available for each

Hafilatservices
card category
Public transport
available for each

Add special passes to the card

Top up (T-purse)
with
cash
Top up
(T-purse)

Add-on special passes to the card

AED 30 Unlimited
AED 80 Unlimited
AED 500 Unlimited
travel pass inside city
travel pass inside city
travel
pass
inside
city
AED
500
Unlimited
Via public transport
30 Unlimited
80 Unlimited
and inAED
suburbs
(for 7
and inAED
suburbs
(for 30
and
in suburbs
(for city
travel
pass inside
buses
inside
the city Via public
transport
travel
pass
inside
city
travel
pass
inside
city
successive days)
successive days)
356
successive
days)
and
suburbs (for
365
city bus services
(for
7
successive
(for
30
successive
renewable before the
renewable before the
renewable
before
the
successive
days)
(local)
days) renewable as
days) renewable as
first pass expiry date
first pass expiry date
first
pass expiry
datethe
renewable
as long
long the card is valid

Optional/ or
Optional/
or
add
a cash value
cash value
inadd
theaT-purse
in the T-purse

long the card is valid

suburbs bus services

Via intercity public

transport
buses
Via
public transport
-

intercity bus services

No

Withfees
fare
With

Yes
Yes

Permanent
Card
Permanent
Card
(Personalized)
(Personalized)

NoNo

No
With fees
With fare

Special
Needs
Special
Needs
Card
Card
Senior Citizen

Senior Citizen
Card
Card

AED
AED
5 5

Years
55Years

Free
Yes for

Yes intercity
for
intercity
travel
services

Student Card
The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special

travelofpass
public
The price
the for
card
doesbuses.
not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special
is subject
travelCard
passvalidity
for public
buses.to conditions of good use and conservation.

With this card you can add a cash value to the T-purse or add a special pass, but not both.

Free

No
No

Student Card

this card
you cantoadd
a cash value
to the use
T-purse
add a special pass, but not both.
CardWith
validity
is subject
conditions
of good
andorconservation.

Hafilat

Hafilat
card
card
outlets
outlets

Bus stations,
Bus
stations,
shopping
Shopping
centers,malls,
Ticket
vending
Automated
machines,
Ticket care
Customer
Machines,
centers
Customer Care
Centers

No

With fare

Yes
Yes

Via public transport

buses
in suburbs
Via public
transport -

card is valid

AED
AED10
10
Yes
Yes

Hafilat card category

Yes

Yes

Theticket
ticketoffice
office
The
busstations
stations
atatbus
therequired
required
the
documentsand
and
documents
personalphoto
photo
personal

Annually paid

Annually paid

In case you are interested in using special passes for citybus services (local) inside Abu Dhabi, Al Ain and

Gharbia,
youinterested
have to purchase
for each
city
InAlcase
you are
in using special
special passes
bus passes
inside
theseparately.
cities and in the suburbs of the city of
Free
use ofAlthe
described
in theyou
table
above
applies tospecial
the services
citycity
of Abu
Dhabi and
Abu
Dhabi,
Ainservices
or the Western
Region,
have
to purchase
passesinforthe
each
separately.
suburbs, where as the free services in the cities of Al Ain and Al Gharbia will be announced later.
Free use of the services described in the table above applies to the services in the city of Abu Dhabi only,
whereas the free services in the cities of Al Ain and the Western Region will be announced later.

By public transport service

city buses (local)

2 Dhs

By public transport service

suburb buses

By public transport service

Intercity buses

10 Dhs
2 Dhs
@
+ 5 Fils/KM + 10 Fils/KM@

This rate is calculated per actual traveled kilometer of distance from

the full bus route, according to each public transport category
mentioned.

Uses
- To check in, hold your Hafilat infront of the card validator located
at the bus entrance You should be prompted with green color
message if card is accepted.
at the bus exit, to avoid charging with maximum journey fare, always
make sure to check out your card at the end of your journey,
message will appear on the card validator showing the remaining
balance.
- A red color message will be prompted for rejected cards in case of
balance. In this case, usage
invalid/expired cards/pass or
of public transport service not possible.
- Passenger always should check in and check out their Hafilat card
in front of card validator when boarding and alighting bus service
even in short journeys to avoid deducting the full fare of bus route
distance.
- Before using public transport, customers must ensure the validity of
Hafilat cards outlets.