Table of Contents
Executive Summary......................................................................................................................................................................................1
Situation Analysis.............................................................................................................................................................................................2
Marketing Goals.................................................................................................................................................................................................4
Target Audience.................................................................................................................................................................................................5
Media Objectives..............................................................................................................................................................................................6
Creative..............................................................................................................................................................................................................................7
Media Strategy......................................................................................................................................................................................................8
Media Execution...............................................................................................................................................................................................12
Promotions and Non-Traditioinal Efforts...........................................................................................................14
Budget................................................................................................................................................................................................................................15
Author Bios................................................................................................................................................................................................................16
Apendix.............................................................................................................................................................................................................................17
Executive Summary
Lindt & Sprungli AG Company is a chocolate manufacturer that
was established in 1845. Lindt is a premium chocolate producer
that has mastered gourmet chocolate confection. Lindt & Sprungli
AG Company has many brand names including Caffarel, Lindor,
and Lindt, and they offer a diverse range of chocolate collections.
The company sells their premium smooth chocolates worldwide
through their own Lindt stores, independent distributors, and
company website. They operate their business in many different
countries, but their main focus is in Switzerland, Germany, France,
and North America.
The campaign addresses three main goals for Lindt chocolate: first,
to achieve national distribution in 90% of U.S. food and convenience
store outlets; second, to grow brand awareness from 25% to 35%
during the next calendar year; and third, to capitalize on the Caf
Cache. Lindt is in a large market that competes with hundreds of
chocolate products to win the satisfaction of the customer. Lindt
has a large price tag in comparison to some of its competitors,
but for good reason. Lindt is a premium product, and its quality is
strides ahead of other chocolate products.
To reach our objective, we plan on having a media mix that include
magazines, internet, outdoor advertisements, and newspaper.
We will also utilize non-traditional promotions to encourage a
conversation between the producer and consumers on social
media. All of these factors combined will help us reach our marketing
goals and objectives.
Situation Analysis
History
The Market
Competition
Cadbury is the second largest confectionery brand in the world and operates
in more than 50 countries. They are famous for Dairy Milk chocolate bars and
Cadbury Creme Eggs. In 1990, Cadbury World opened. It is a visitor attraction
that takes the place of factory tours, and it has become largely successful.
S.W.O.T.
Strengths
1. Global brand ambassador
2. Excellent brand name and brand presence
3. High brand loyalty
4. Great taste and packaging
4. Highly regarded as a global chocolate brand
Weaknesses
1. Expensive
2. Not easily available
3. Bars not as recognizable as truffles
Opportunities
1. Tap growing cities and retail chains
2. Have more variety and smaller gift packages
Threats
Marketing Goals
The campaign addresses three main goals for Lindt chocolate:
1. Achieve national distribution in 90% of U.S. food and convenience
store outlets
2. Grow brand awareness from 25% to 35% during the next
calendar year
3. Capitalize on Caf Cache
Target Audience
Jane is a 32-year-old white woman from Boston who works as a
professional. She has post-graduate level education and makes
more than $140,000 per year. She is married and has two children
who are 7 and 10 years old. Jane and her family have lived in their
home, which has a value of $400,000, for 7 years.
Justification from Index numbers from MRI
Gender: Women (121)
Age: Women 18-49 (124)
Race: White (99)
Education: Post-graduate (190)
Occupation: Professional and related occupations (150)
HHI: Combined $75,000-$149,999 (117) and $150,000+ (135)
Census Region: Northeast (142)
County Size: A (125)
Marital Status: Now married (111)
Child Age: 6-11 years (102)
Years at Present Address: 5+ Years (105)
Home value: Combined $200,000-$499,999 (117) and $500,000+
(140)
Psychographics: Media Usage
Magazines: Heavy (117)
Internet: Heavy (117)
Outdoor: Heavy (114)
Newspaper: Heavy (103)
Media Objectives
Reach: 75
Frequency: 3-4
In November, December, January, and February, we surpassed
our goals because we focused our advertising dollars into the
holiday months--especially January and February. We wanted
to hit January hard to prepare for Valentines Day, so our spot
markets ended up having high reach and frequency. We wanted
to hit November hard to prepare for Christmas in December. For
the months that we spent heavily in, we saw that our goals were
blown out of the water. Our methods of advertising worked well and
allowed for a high impression rate, which helped to make Lindts
branding coming to life.
Creative
Tagline: Elope with Lindt
Positioning statement: We will position Lindt as the chocolate
gold standard that will revitalize your relationships with youthful
spontaneity.
We chose to go with a double-meaning elopement theme. The
first meaning comes from interpreting the tagline as eloping with
your spouse because of Lindt. In this scenario, the tagline will
appeal to newlyweds, who may have recently discussed eloping,
and middle-aged married women, who may be looking to revive
their marriages or return to their honeymoon phase. By buying
or receiving Lindt chocolate, couples can be reminded of their
more indulgent days together. The second possible interpretation
of the tagline is to elope by yourself with the chocolate. Looking
at it this way, customers will buy Lindt as an escape from their
everyday stresses. We specifically chose the word elope because
it infers spontaneity, which may convince the audience to buy Lindt
chocolate impulsively. It also reflects a tropical feel, which can help
when promoting Lindts fruit flavors. This tagline also works well
for social media campaigns, which can both ask for honeymoon/
elopement stories and offer vacations as contest rewards.
Media Strategy
National & Spot
We decided to use a combination of national and spot advertising.
Two of the central goals of this campaign are to increase Lindts
national distribution and to increase their brand awareness. To
accomplish these goals, it is necessary that we advertise nationally.
The third goal of the campaign is to capitalize on Lindts Cafe
Cache. These cafes are located in 10 specific markets; therefore,
utilizing spot advertising in these markets is essential.
Based on our analysis of EV% and BDI/CDI, we narrowed our spot
marketing strategy to five markets. The markets we chose to focus
on and spend the $3 million allocated to advertising Lindts Cafe
Cache on are Chicago, Minneapolis, Miami, Albany, and Charlotte.
1) Chicago, IL: EV% - 21.3; BDI/CDI - 105/105
Chicago is the largest market. The target audience population is
2,020,900, which is 28.1% of the total market population. Eliminating
it would cut out a huge portion of the market. Its BDI and CDI are
both high, indicating success for the brand and category in this
market. This was an easy choice.
2) Miami-Ft. Lauderdale, FL: EV% - 11.9; BDI/CDI - 106/111
Miami-Ft. Lauderdale is one of the two growing markets. It has a
five year population growth of 2.03%. Its EV% is the third highest
of the 10 markets, and its BDI and CDI show that Lindt and the
Premium Chocolate Category are having success.
3) Minneapolis-St. Paul, MN: EV% - 13.5; BDI/CDI - 88/98
Although Minneapolis-St. Paul has relatively low BDI and CDI, we
chose to include this market due to its high EV% and population,
both of which rank second of the 10. The CDI is just under 100,
meaning the category of premium chocolate is doing fine. The
lower BDI in relation to the solid CDI indicates that there is potential
for improvement for the Lindt brand. This will be achieved through
our brand spot marketing strategy.
Media Strategy
five selected markets, we have allocated the $3 million Cafe Cache
budget as follows:
Market EV % Spending Allocation
Chicago, IL 32.3% $969,258
Miami-Ft. Lauderdale, FL
18.5%
$553,892
Minneapolis-St. Paul, MN
21.6%
$647,671
Albany-Schenectady-Troy, NY
14.5%
$435,843
Charlotte, NC 13.1% $393,335
Total 100% $3,000,000
This campaigns goal is to promote the whole Lindt brand while
focusing on Lindts premium bars. When we analyzed Lindts
chocolate bars share of voice in the premium chocolate category,
what initially stood out was the lack of spending. With our $27
million budget, we will accomplish all of our goals.
In order to increase national brand awareness, we need to increase
our reach. To accomplish this, we spent just shy of $7 million on
national television ads, $3 million on newspapers ads, and roughly
$3 million on network radio ads. Advertising in newspapers is
expensive, but the potentially high reach is worth the cost. We
specifically chose to utilize radio because it is relatively cheap,
and it helps us gain a large amount of reach as well. Currently,
Lindts share of voice in radio, newspapers, and national television
is nearly nonexistent. Our media strategy changes that.
Based on the index numbers of psychographics, we know that
members of our target audience are heavy users of magazines
and the Internet. Therefore, we decided to spend $2.5 million on
magazines, where Lindt already has a strong share of voice of
30.2%. A focus for this campaign is to create an engaging presence
Magazines Natl Newspaper Outdoor Net TV Spot TV Cable TV Net Radio Online Video
30.2%
0.0%
0.0%
0.0%
11.5%
0.1%
0.0%
0.6%
Total: 6.5%
11
Media Execution
We funded radio (evening, midday, and morning drive times), TV
(both prime and daytime), magazines (womens), and newspaper. We
decided to use newspaper because our target audience consists of
highly educated women who are more likely to read the Sunday and
weekday newspapers.
We knew social media was important because women spend a lot
of time on their phones playing games, reading articles, scrolling
through the web, shopping, and listening to music on Pandora or
other music applications. By making a strong presence in social
media, we saw that our reach and frequency skyrocketed, especially
in spot markets.
We needed to spread our reach and frequency into national markets,
so we continued to hit social media and phones hard, but we had
to also advertise more on national TV programs. We bought ads on
national prime TV and daytime TV. Our demographics watch award
shows, sports, soap operas, and reality shows, so hitting by these
dayparts, it was no surprise that our frequency went up in national
markets as well.
Magazines, radio, social media, prime TV, and daytime TV helped us
to expand our reach and frequency. As we did this, Lindt was able to
make a big presence in markets that want to reach.
Cable TV
Internet:
The following networks would be Amazon, Facebook, YouTube
best for Lindt to advertise on:
The following are the most
1. TVGN (120)
popular online sites among Lindts
2. Bravo (111)
demographics. We will advertise
3. Food Network (121)
on the following five sites:
4. BBC America (143)
1. ivillage.com(424)
5. Travel Channel (126)
2. overstock.com (232)
6. The Tennis Channel (188)
3. fandango.com (158)
4. pbs.com (219)
5. abc.com (152)
6. nbc.com (142)
Radio
We want to utilize radio because
it gives Lindt more frequency
and reach amongst their target
audience. Radio is also cheaper
and allows us to advertise more
at a cheaper rate compared to TV
and other forms of advertising.
1.
Weekday radio (7 p.m. to
midnight) (113)
2. Weekend radio (10 a.m. to 3
p.m.) (104)
3.
Weekend radio (7 p.m. to
midnight) (103)
Social Media
Facebook, Instagram, Pinterest,
Twitter, and style, fashion, home
decor, and food-related blogs
Magazines
The following are the most popular
amongst our target audience.
We will advertise in the top five
magazines: Yoga, The Atlantic,
Audubon, Vogue and Elle Decor.
1. All You (242)
2. Vogue (218)
3. Yoga (365)
4. The Atlantic ( 262)
5. Audubon (410)
6. New York Magazine( 356)
7. People (128)
8. In Touch (181)
9. Food Network Magazine (153)
10. Good Housekeeping (160)
Newspapers
Women are the primary readers
of newspapers. However, men read
them as well. Around the holidays,
advertisements in this medium
could be a way for Lindt to gain
the attention of the men who are
prone to buy chocolate for their
significant others.
1. New York Times (daily) (125)
2. New York Times (Sunday) (124)
3.
USA
Weekend
Carrier
Newspapers (100)
4. Wall Street Journal (117)
5. Sunday Net Carrier Newspapers
(127)
6. Metro-Puck Carrier Newspapers
(106)
7. Chicago Tribune (Sunday) (162)
13
Promotions/Non-Traditional
To promote Lindt chocolate bars non-traditionally, we will focus on social
media. As of now, Lindts Facebook presence is stagnant. Content is
created and released daily, but the desired interaction between producer
and consumer is lacking. With 1.5 million followers, posts that achieve
under 1000 likes are not cutting it. We will focus on creating content that
encourages interaction. The most important side of that interaction will be
Lindts response. A full-time intern will further the conversation created on
Facebook.
Aside from the implementation of the plan, what will the content be? We
want to start a conversation--one that starts on Facebook and migrates
to other social media sites such as YouTube, Twitter, and various blogging
platforms. In alignment with our tagline Elope With Lindt, we will ask our
fans to share their romantic elopement or getaway stories. The person
who shares the story that is generally rated by our marketing team to be
the most romantic will win a romantic getaway (funded by Lindt) to their
headquarters and factory in Kilchberg, Switzerland. This will help increase
our image of Lindt chocolate as being the chocolate gold standard that will
revitalize your relationships with youthful spontaneity.
This migration between social medias will be encouraged by YouTube,
Pinterest, and Instagram. We will hold a secondary contest that will require
contestants to create a video that tells their romantic story. We hope to
encourage the spontaneity that we are promoting along with our chocolate
bars. The winner will receive a cash prize for an elopement getaway. This
goes hand-in-hand with our Elope With Lindt tagline.
We will also use the hashtag #elopewithlindt. Combining the hashtag with
the targeted online ads we will create trends that will only increase the
exposure and reach of our campaign. We will also select bloggers that our
target audience follows and send them Lindt chocolate bar samplers. We
will do this with the understanding that they review the bars.
All of these efforts are not a one-time-only event. These will require
dedication over a long period of time. We will use the remaining $4.9 million
from our media campaign for these promotions.
Budget
$27,000,000 - Total
$5,000,000 - Special Promotions
$3,000,000 - Cafe Cache
Monthly Budget - (000)
$2995.6 - January
$4296.5 - February
$1074.1 - March
$1074.1 - April
$1074.1 - May
$1135.0 - June
$1074.1 - July
$1074.1 - August
$1074.1 - September
$1074.1 - October
$2990.6 - November
$3066.9 - December
$21998.3 - Total
$18000.4 - National only total
$3997.9 - Spot only total
15
Author Bios
Sierra Dungan will be graduating with a degree in visual
communication in July. She is just wrapping up her social
marketing internship with the Madison School District. After
graduation, she plans on moving home to Portland. Sierra
loves discovering new music, cool restaurants, and awesome
locations for photography.
Tyler Griffitts is a communication student with an emphasis
in public relations, and he will be graduating in December of
2015. He is from Coeur d Alene, Idaho, where he enjoys the
outdoors, swimming, biking, and running.
Erik Hill is a public relations junior at BYU-Idaho. Hailing from
Bremerton, Washington, he and his wife, Danielle, have made
Rexburg, Idaho their home for the past four years. Together,
they have a family consisting of two-year-old Isaac and onemonth-old Emma. He currently works as a photographer
for BYU-Idahos University Relations Department.
Jacob McCann is studying communication with an
emphasis in video production. His goals after graduation
include making video advertisements, freelance work, and
becoming a high school teacher for video production. He
loves playing the bass guitar and spending time with his
wife.
Melissa Pierce is a visual communication student at BYUIdaho. Although she is a design major, she is also taking
classes in editing, marketing, and writing. She is originally
from Orange County, California, and is returning to California
at the end of the semester for an internship in Tarzana.
Ben Seebeck is from Atlanta, Georgia. He is a senior studying
communication with an emphasis in advertising and video
production at BYU-Idaho. He has worked as an editor for
the Scroll, BYU-Idahos newspaper, since 2013.
Appendix
17
19
Flowchart
Medium
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Net TV-Daytime
20
20
20
20
20
20
20
20
20
20
20
$(000)
345.8
345.8
345.8
345.8
345.8
345.8
345.8
345.8
345.8
345.8
345.8
Net TV-Prime
10
10
10
$(000)
257.7
257.7
128.9
128.9
128.9
128.9
128.9
128.9
128.9
128.9
257.7
Dec
Total Across
20 GRPS:
345.8
COST:
10 GRPS:
257.7
240
4149.1
80
COST:
2061.9
10
GRPS:
10
$(000)
160.8
COST:
160.8
Net TV-Sports
10
GRPS:
10
$(000)
430.0
COST:
430.0
Net Cable-Daytime
10
GRPS:
10
$(000)
29.7
COST:
29.7
10
GRPS:
10
$(000)
65.0
COST:
65.0
10 GRPS:
40
Net Cable-Prime
10
10
10
$(000)
163.3
163.3
163.3
163.3
COST:
653.3
10
GRPS:
10
$(000)
72.9
COST:
72.9
Natl Syndication
20
GRPS:
20
COST:
314.1
50 GRPS:
290
$(000)
314.1
50
60
10
10
10
10
10
10
10
10
50
$(000)
186.7
224.0
37.3
37.3
37.3
37.3
37.3
37.3
37.3
37.3
186.7
Net Radio-Daytime
10
40
10
10
10
10
10
10
10
10
10
$(000)
38.1
152.6
38.1
38.1
38.1
38.1
38.1
38.1
38.1
38.1
38.1
50
60
20
20
20
20
20
20
20
20
50
$(000)
189.0
226.8
75.6
75.6
75.6
75.6
75.6
75.6
75.6
75.6
189.0
Net Radio-Nightime
186.7
COST:
1082.9
30 GRPS:
170
114.4
COST:
648.4
50 GRPS:
370
189.0
COST:
1398.6
GRPS:
10
COST:
43.7
40 GRPS:
328
10
$(000)
43.7
Magazines-Womens
40
40
20
20
20
28
20
20
20
20
40
$(000)
304.8
304.8
152.4
152.4
152.4
213.3
152.4
152.4
152.4
152.4
304.8
National Newspapers
10
10
10
$(000)
762.2
762.2
762.2
304.8
COST:
2499.0
10 GRPS:
40
762.2
COST:
3048.7
Digital National
- Ad Networks - Run Of Network
- Ad Networks - Demo Targeted
- Video Networks
- Publisher Video Sites
- Social
- Mobile
29
29
15
15
15
15
15
15
15
15
29
$(000)
165.2
165.2
85.2
85.2
85.2
85.2
85.2
85.2
85.2
85.2
165.2
Spot TV-Prime
10
10
10
10
10
10
10
10
10
10
10
$(000)
83.1
83.1
83.1
83.1
83.1
83.1
83.1
83.1
83.1
83.1
83.1
Spot Cable
20
20
20
20
20
20
20
20
20
20
20
$(000)
59.6
59.6
59.6
59.6
59.6
59.6
59.6
59.6
59.6
59.6
59.6
10
10
10
10
10
10
10
10
10
10
10
$(000)
15.6
15.6
15.6
15.6
15.6
15.6
15.6
15.6
15.6
15.6
15.6
29 GRPS:
165.2
232
COST:
1342.2
10 GRPS:
120
83.1
COST:
997.7
20 GRPS:
240
59.6
COST:
715.2
10 GRPS:
120
15.6
COST:
187.0
Medium
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total Across
Spot Radio-Daytime
10
10
10
10
10
10
10
10
10
10
10
10 GRPS:
$(000)
16.3
16.3
16.3
16.3
16.3
16.3
16.3
16.3
16.3
16.3
16.3
20
20
20
20
20
20
20
20
20
20
20
$(000)
31.2
31.2
31.2
31.2
31.2
31.2
31.2
31.2
31.2
31.2
31.2
Direct Mail
20
20
20
$(000)
198.2
198.2
198.2
198.2
COST:
792.7
- Mobile
1,207
1,207
34
34
34
34
34
34
34
34
1,207
1,207 GRPS:
5102
$(000)
173.9
173.9
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
173.9
173.9
COST:
735.2
248 GRPS:
1870
16.3
120
COST:
195.5
20 GRPS:
240
31.2
COST:
374.6
20 GRPS:
80
Digital Spot
- Ad Networks - Run Of
Network
- Ad Networks - Demo
Targeted
- Video Networks
- Publisher Video Sites
- Social
228
358
99
99
99
107
99
99
99
99
228
$(000)
2412.8
3718.6
863.3
863.3
863.3
924.2
863.3
863.3
863.3
863.3
2412.8
2489.1
Reach
77.5
87.5
55.9
55.9
55.9
58.8
55.9
55.9
55.9
55.9
77.5
79.3
Avg. Freq.
3.0
4.1
1.8
1.8
1.8
1.8
1.8
1.8
1.8
1.8
3.0
3.1
GRPS
1297
1297
104
104
104
124
104
104
104
104
1297
1297 GRPS:
$(000)
577.9
577.9
210.8
210.8
210.8
210.8
210.8
210.8
210.8
210.8
577.9
577.9
Reach
85.6
85.6
55.2
55.2
55.2
63.6
55.2
55.2
55.2
55.2
85.6
85.6
Avg. Freq.
15.2
15.2
1.9
1.9
1.9
1.9
1.9
1.9
1.9
1.9
GRPS
1526
1656
203
203
203
231
203
203
203
$(000)
2990.6
Reach
93.5
94.5
78.7
78.7
78.7
83.2
78.7
78.7
78.7
Avg. Freq.
16.3
17.5
2.6
2.6
2.6
2.8
2.6
2.6
2.6
Cost: 18000.4
Cost:
3997.9
15.2
15.2
203
1526
1546 GRPS:
7912
2990.6
3066.9
78.7
93.5
93.6
2.6
16.3
16.5
Spot + National
4296.5 1074.1 1074.1 1074.1
Cost: 21998.3
21
Index Data
Total
Total Proj
Pct
Pct Index
000 000 Across Down
237011 5908
2.5 100 100
Men
114141 2059
1.8
34.8
72
Women
122870 3849
3.1
65.2
126
67714 2103
3.1
35.6
125
24233 854
3.5
14.5
141
Women 18-34
36060 1309
3.6
22.2
146
Women 18-49
67433 2371
3.5
40.1
141
Women 25-54
63943 2102
3.3
35.6
132
32190 1185
3.7
20.1
148
HHI: $150,000+
26233 818
3.1
13.8
125
HHI: $75,000-$149,999
68105 2353
3.5
39.8
139
43097 1782
4.1
30.2
166
County Size: A
97994 2748
2.8
46.5
112
65394 1709
2.6
28.9
105
126438 3258
2.6
55.2
103
11676 307
2.6
5.2
106
44113 1111
2.5
18.8
101
46089 1492
3.2
25.2
130
132008 3237
2.5
54.8
98
60264 1825
30.9
121
15352 484
3.2
8.2
127
178734 4667
2.6
79
105
Magazines: I (Heavy)
47400 1432
24.2
121
Radio II
47392 1393
2.9
23.6
118
Internet I (Heavy)
47371 1590
3.4
26.9
135
Outdoor II
47402 1318
2.8
22.3
112
17325 505
2.9
8.6
117
32814 825
2.5
14
101
56594 1628
2.9
27.6
115
Race: White
Total
000
2703
27950
7441
4335
1813
1655
11747
17084
6169
1696
42615
12663
2039
88187
25117
36912
103449
39231
2461
3808
16470
10838
6253
9814
9839
11437
469
10546
8775
13104
14993
Proj
Pct
Pct
000 Across Down Index
127
4.7
2.1 188
720
2.6 12.2 103
228
3.1
3.9 123
213
4.9
3.6 197
95
5.3
1.6 211
89
5.4
1.5 216
344
2.9
5.8 118
763
4.5 12.9 179
278
4.5
4.7 181
150
8.9
2.5 356
1360
3.2
23 128
522
4.1
8.8 165
152
7.4
2.6 298
2722
3.1 46.1 124
919
3.7 15.5 147
1043
2.8 17.7 113
2693
2.6 45.6 104
1005
2.6
17 103
86
166
670
593
179
398
392
404
34
459
325
603
633
3.5
4.4
4.1
5.5
2.9
4.1
4
3.5
7.2
4.3
3.7
4.6
4.2
1.4
2.8
11.3
10
3
6.7
6.6
6.8
0.6
7.8
5.5
10.2
10.7
139
175
163
219
115
163
160
142
291
174
148
185
169
23
Ostrow Model
Marketing Factors that Affect Frequency
Established Brand: +.1
Low market share: +.1
Dominant brand in market: -.1
High brand loyalty: +.1
Long purchase cycle: -.1
Product used oppurtunity: +.1
Score: +.1
Copy Factors that Affect Frequency
Simple copy: -.1
Copy more unique than competition: -.1
Continuing old campaign: -.2
Product sell copy: +.1
Single kind of message: -.2
To avoid wear out: new message: -.2
Small ad units: +.1
Score: -.6
Media Factors that Affect Frequency
Higher ad clutter: +.2
Compatible editorial environment: +.1
Attentiveness (to media) high: +.1
Pulsed or flighted campaign: +.2
Many media used: +.2
Opportunities for media repetition: -.2
Score: +.6
Reach: 75
Frequency: 3.1
GRP: 232.5