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INTERNSHIP

REPORT

ON
National Bank of Pakistan
Miss Laraib Abid
A report submitted in partial fulfillment of the requirements of the
degree of

MBA 3.5 years

AT
INSTITUTE OF TECHNOLOGY &
MANAGEMENT COLLEGE,
SARGODHA.

University of the Punjab Lahore

Internship Report on NBP, Remount depot branch Sargodha

Acknowledgement
All praises, thanks and acknowledgements are for CREATOR; The ALMIGHTY
ALLAH Who has bestowed upon human being the crown of creation and has
endowed him with knowledge and wisdom.
I offer thanks to The Holy PROPHET (PBUH) who is the beacon of enlightens and
the greatest benefactor the mankind ever had. Who brought for us revelation and
unlimited knowledge and civilized the barbarian human being.
With prayers of my parents and support of my teachers it became possible to
formulate this report. I pay high regards to them.

I am also thankful to all my friends and class fellows who helped me and
provided me support to complete this hard task.

Internship Report on NBP, Remount depot branch Sargodha

PREFACE
Internship is the compulsory part during the MBA program. It provides awareness and
practical experience to the students. The practical experience gained through
internship is beneficial for the students in their practical life.
During working as an internee at NATIONAL BANK OF PAKISTAN, I really
enjoyed working with the staff and gained a lot of experience about the banking
sector. This practical exposure gave me an opportunity to understand and know that
how to perform the tasks and how to deal with the customer in professional
environment.
After the completion of internship, internship report has been prepared in accordance
with the practical exposure. It shows that how I worked and what I learnt during the
internship.
This report is an upshot of my six weeks internship in NBP. NBP
possess an imperative and historical importance in the banking sector
of Pakistan.
Although, a derisory period of six weeks is not enough to learn the
complex operations of NBP yet I made industrious efforts to converse
them comprehensively in this report. Particularly, I have remunerated
more accents on study of distinguishing features and services of NBP.

Internship Report on NBP, Remount depot branch Sargodha

Dedicated to

I would like to dedicate this accomplishment offline to my beloved and caring


parents, and to my teachers throughout my educational career, to the staff members of
NBP where I did the internship and to all those who helped me and makes me able to
prepare this report.

Internship Report on NBP, Remount depot branch Sargodha

CONTENTS
Title page...................................................................................................................................................1
Acknowledgement....................................................................................................................................2
Preface.......................................................................................................................................................3
Dedication.................................................................................................................................................4
CONTENTS.............................................................................................................................................5
Executive Summery.................................................................................................................................8
EVALUATION OF BANKS....................................................................................................................9
COMPANY BACKGROUND...............................................................................................................11
Organizational Structure of National Bank of Pakistan....................................................................13
Board of Directors.............................................................................................. 13
Senior Management........................................................................................... 16
BOARD OF DIRECTORS...................................................................................18
Mr. Syed Ahmed Iqbal Ashraf (President)........................................................18
Mr. Farrakh Qayyum (Director)........................................................................18
(Director)......................................................................................................... 18
Mohd Khalid Malik (Secretary)........................................................................18
Source: Annual Report of NBP (2013)..........................................................18
Business volume of National Bank of Pakistan...................................................................................19
Branch Network of National Bank of Pakistan...................................................................................22
Number of Employees of National Bank of Pakistan.........................................................................24
Product Lines...........................................................................................................................................25
1.

Deposits................................................................................................... 25

a)

Current Deposits.......................................................................................... 25

b)

PLS Saving Deposits.....................................................................................26

c)

Fixed Deposit Account (Time Deposits)..............................................................27

d)

Foreign Currency Account..............................................................................28

e)

NBP Premium Aamdani.................................................................................28

g)

National Income Daily Account (NIDA).............................................................29

2.

Advances.................................................................................................. 31

a)

NBP Saibaan............................................................................................... 31

b)

NBP Advance Salary.....................................................................................31

c)

NBP Cash & Gold........................................................................................33

Internship Report on NBP, Remount depot branch Sargodha

d)

Students Loan Scheme...................................................................................33

e)

NBP Karobar- Presidents Rozgar Scheme..........................................................33

1.

Corporate Advances...............................................................................35
a)

Cash Finance............................................................................................... 35

b)

Running Finance/ Overdraft............................................................................35

c)

Demand Finance.......................................................................................... 35

2.

Remittances............................................................................................. 36
a)

Demand Drafts............................................................................................ 36

b)

Travelers Cheques........................................................................................37

c)

Letter Of Credit........................................................................................... 37

d)

Foreign Remittances.....................................................................................37

e)

Swift System............................................................................................... 38

f)

Mail Transfer.............................................................................................. 38

g)

Telegraphic Transfer......................................................................................39

h)

Pay Order................................................................................................... 39

3.

Miscellaneous.......................................................................................... 39
a)

Lockers..................................................................................................... 39

b)

NBP Cash Card............................................................................................ 40

c)

International Banking....................................................................................40

8.

Core Banking Application...............................................................................47

9.

Operations Group......................................................................................... 48

Provincial & Regional Management............................................................49


Branch Management......................................................................................... 49
Organizational (Management) levels at NBP......................................................................................50
Top Managers.................................................................................................... 50
Middle Managers............................................................................................... 51
First Line Managers or Lower Level Management..............................................51
Non Managerial Employees...............................................................................51
Hierarchy of National Bank of Pakistan..................................................................................................52
Organization Structure of the Branch.................................................................................................53
a)

Centralized Decision Making.......................................................................53

b)

Downward Communication.........................................................................54

c)

Chain of Command.....................................................................................54

d)

Authority and Responsibility.......................................................................55

e)

Delegation.................................................................................................. 55

Departments of the Branch...................................................................................................................56


1.

Clearing House Department.......................................................................56

Internship Report on NBP, Remount depot branch Sargodha

2.

Remittance Department.............................................................................60

3.

Account Opening Department....................................................................62

4.

Cash Department.......................................................................................63

5.

Deposits Department.................................................................................65

6.

Advances Department................................................................................66

7.

Computer Department...............................................................................67
a)

ONLINE BRANCHES........................................................................................ 67

b)

Batch Branches............................................................................................ 67

c)

Manual Branches......................................................................................... 68

8.

Pension Disbursement Department............................................................69

9.

Accounts Department.................................................................................69

Use of Electronic Data in Decision Making............................................................................................71


Information System Resources of NBP...............................................................72
a)

People Resources......................................................................................... 72

b)

Hardware Resources.....................................................................................72

c)

Software Resources.......................................................................................73

d)

Data Resources............................................................................................ 73

e)

Network Resources.......................................................................................73

Future prospects of National Bank of Pakistan.......................................................................................74


Short falls/ Weaknesses of National Bank of Pakistan............................................................................76
COMPETITIVE ANALYSIS...................................................................................................................85
Poor record management and filing system.............................................................................................87
Low Profit Rates......................................................................................................................................90
Delays in Loan Advancement..................................................................................................................90
Lack of business communication.............................................................................................................93
Glossary........................................................................................................... 103

Internship Report on NBP, Remount depot branch Sargodha

EXECUTIVE SUMMARY

This report highlights the operations and functions of National Bank of


Pakistan. NBP act as financial agent to its customers in return it gets reward for its
services in the shape of profit. Being a Government owned institution it plays an
important role in development of society as well as in development and growth of the
economy.
National Bank of Pakistan is one of the leading banks in Pakistan. According to
international standards of banking system it is one of the best bank in South Asian
region as well as the bank of the year 2013. This report explains how different
functions of NBP work and what are their services.

The main purpose of the internship is to gather relevant information to compile


internship report on National Bank of Pakistan Main Branch Islamabad.
Another purpose of this Internship program is to enable the students to use the
management techniques acquired during their courses, and find out the possible
solution of management problems faced by the organization
The report is based on my threemonths internship program in National Bank of
Pakistan. The methodology reported for collection of data is primary as well as
secondary data. The biggest source of information is my personal experience,
observation while working with staff and having discussion with them. The annual
report 2013 also helped me in this regard.

Internship Report on NBP, Remount depot branch Sargodha

EVOLUTION OF BANKS IN PAKISTAN


INTRODUCTION
There are different opinions that how the word Bank originated. Some of the
authors opinion that this word is derived from the word Bancus or Banque, which
means a bench. The explanation of this origin is attributed to the fact that the Jews in
Lombard transacted the business of money exchange on benches in the market place;
and when the business failed, the people destroyed the bench. Incidentally the word
Bankrupts said to have evolved from this practice.
Some of the authors are of opinion that the word Bank is derived from the German
word back, which means joint stock fund. Later on when the German occupied
major part of the Italy the word Back was italicized into Back.
Definitions of Bank
"A financial institution, which deals with money and credit. It accepts Deposits from
individuals, firms and companies at a lower rate of Interest and gives at higher rate
of interest to those who need them.
A financial establishment which uses money deposited by customers for investment,
pays it out when required, makes loan at interest, exchanges currency, etc.
J.W Gilbert in his principles and practice banking defines a banker in these words:
A banker is dealer in capital or more properly, a dealer in money. He is intermediate
party between the borrower and the lender. He borrows of one and lends to another.
Sir John Paged defines banker in these terms:
That no person or body, corporate or otherwise, can be a banker who does not
Take deposits accounts.
Take current accounts,
Issue and pay Cheques and
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Internship Report on NBP, Remount depot branch Sargodha

Collect Cheques crossed and uncrossed for his customers The American
defined the term banker in a very broad sense as under:
By banking, we mean the business of dealing in credits and by a Bank we
include every person, firm or company having a place of business where credits are
opened by deposits of collection of money or currency. Subjects to be paid or remitted
on Cheques or order, money is advanced or loaned on stocks, bonds, bullion, bill of
exchange, promissory notes are received for discount or sale.

10

Internship Report on NBP, Remount depot branch Sargodha

COMPANY BACKGROUND

The NBP was established vide NBP Ordinance No. XIX of November 9. 1949.
British Govt. devalued its currency in September 1949, India devalued its rupees but
Pakistan did not. It led to a crisis in trading between the two countries and India
refused to lift the Pakistan Jute. To solve this problem i.e. to export jute NBP was
established through an Ordinance of GOP.National Bank of Pakistan maintains its
position as Pakistan's premier bank determined to set higher standards of
achievements. It is the major business partner for the Government of Pakistan with
special emphasis on fostering Pakistan's economic growth through aggressive and
balanced lending policies, technologically oriented products and services offered
through its large network of branches locally, internationally and representative
offices.
National Bank of Pakistan is the largest commercial bank operating in Pakistan. Its
balance sheet size surpasses that of any of the other banks functioning locally. It has
redefined its role and has moved from a public sector organization into a modern
commercial bank. The Bank's services are available to individuals, corporate entities
and government. While it continues to act as trustee of public funds and as the agent
to the State Bank of Pakistan (in places where SBP does not have a presence) it has
diversified its business portfolio and is today a major lead player in the debt equity
market, corporate investment banking, retail and consumer banking, agricultural
financing, treasury services and is showing growing interest in promoting and
developing the country's small and medium enterprises and at the same time fulfilling
its social responsibilities, as a corporate citizen.
National Bank of Pakistan has built an extensive branch network with 1250
branches in Pakistan and operates in major business centre abroad. The Bank has
representative offices in Beijing ,Tashkent , Chicago and Toronto . It has agency
arrangements with more than 3000 correspondent banks worldwide. Its subsidiaries
are Taurus Securities Ltd, NBP Exchange Company Ltd, NBP Capital Ltd, NBP
Modaraba Management Company Ltd, and CJSC Bank, Almaty ,Kazakhstan . The
11

Internship Report on NBP, Remount depot branch Sargodha

Bank's joint ventures are, United National Bank (UK), First Investment Bank and
NAFA, an Asset Management Company (a joint venture with NIB Bank & Fullerton
Fund Management of Singapore).
The Bank's financial performance has been remarkable. In 2006, total assets
are estimated at Rs635 billion, while deposits have grown to nearly Rs502 billion.
Pre-tax profit rose to Rs26 billion. Earnings per share have jumped to Rs24.01 in
2006. The increase in profit was achieved through strong growth in core banking
income. Interest income increased by Rs10 billion through growth in the loan
portfolio as well as increase in spreads. Advances increased by Rs48 billion to Rs316
billion. The Bank maintains a sound loan portfolio diversified in nature to counter the
risk of credit concentration. It ranges from providing credit to the un-banked market
segment under NBP Karobar, to small and medium enterprises, to agricultural loans,
to large corporate customers.

12

Internship Report on NBP, Remount depot branch Sargodha

VISION

To be recognized as a leader and a brand synonymous with trust, highest standards of


service quality, international best practices and social responsibility.

13

Internship Report on NBP, Remount depot branch Sargodha

MISSION

NBPwill aspire to the values that make NBP trulythe Nations Bank, by:

Institutionalizing a merit and performance culture


Creating a distinctive brand identity by providing the
highest standards of services
Adopting the best international management practices
Maximizing stakeholders value
Discharging our responsibility as a good corporatecitizen of Pakistan and in
countrieswhere we operate.

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Internship Report on NBP, Remount depot branch Sargodha

Organizational Structure of National Bank of Pakistan


A well-developed and properly coordinate structure is an important
requirement for the success of any organization. It provides the basic framework
within which functions and procedures are performed. Any organization needs a
structure, which provides a framework for successful operations. The operation of an
organization involves a number of activities, which are related to decision making,
and communication of these decisions. These activities must be well coordinated so
that the goals of the organization are achieved successfully.
The Organization Structure (Annexed I) shows the internal operations and reporting
lines of the National Bank of Pakistan. The bank has clearly defined organizational
structure,

which

supports

clear

lines

of

communications

and

reporting

relationships.There exists a properly defined financial and administrative power of


various committees and key management personnel, which supports delegations of
authority and accountability.
The internal operations of the Bank are organized into 15 main departments and
divisions headed by senior management of the bank and are report directly to the
Board of Directors. The organizational structure of National Bank of Pakistan is
centralized because all the decisions of the bank are taken by the top Management.
The National Bank of Pakistans Departmental key roles and functions are as follows:

Board of Directors
Pursuant to Section 11 of The Banks (Nationalization) Act, 1974, the number of
Directors of the Bank shall not be less than 5 and not more than 7, excluding the
President. The Federal Government may, if deems necessary, appoint a Chairman of
the Board in respect of the Bank. At present National Bank of Pakistans Board of
Directors consist of 6 Directors and a President who is the Chief Executive of the
Bank and presides over the meetings of the Board.The responsibilities of Directors
include the followings.
1. The Board of Directors shall assume its role independent of the influence of
the Management and should know its responsibilities and powers in clear
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Internship Report on NBP, Remount depot branch Sargodha

terms. it should be ensured that the Board of Directors focus on policy making
and general direction, oversight and supervision of the affairs and business of
the Bank and does not play any role in the day-to-day operations, as that is the
role of the Management.
2. The Board shall approve and monitor the objectives, strategies and overall
business plans of the institution and shall oversee that the affairs of the
institution are carried out prudently within the framework of existing laws &
regulations and high business ethics.
3. All the members of the Board should undertake and fulfill their duties &
responsibilities keeping in view their legal obligations under all the applicable
laws and regulations.
4. The Board shall clearly define the authorities and key responsibilities of both
the Directors and the Senior Management without delegating its policymaking powers to the Management and shall ensure that the Management is
in the hands of qualified personnel.
5. The Board shall approve and ensure implementation of policies, including but
not limited to, in areas of Risk Management, Credit, Treasury & Investment,
Internal Control System and Audit, IT Security, Human Resource,
Expenditure, Accounting & Disclosure, and any other operational area which
the Board may deem appropriate from time to time. The Board shall also be
responsible to review and update policies periodically and whenever
circumstances justify.
6. As regards Internal Audit or Internal Control, a separate department shall be
created which shall be manned preferably by professionals responsible to
conduct audit of the Bank, Various Divisions, Offices, and Units Branches etc.
The Head of this department will report directly to the BOD or Board
Committee on Internal Audit.
7. The business conditions and markets are ever changing and so are their
requirements. The Board, therefore, is required to ensure existence of an
effective Management Information system to remain fully informed of the
activities, operating performance and financial condition of the institution, the
environment in which it operates, the various risks it is exposed to and to
evaluate performance of the Management at regular intervals.
8. The Board should meet frequently (preferably on monthly basis, but in any
event, not less than once every quarter) and the individual directors of an
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Internship Report on NBP, Remount depot branch Sargodha

institution should attend at least half of the meetings held in a financial year.
The Board should ensure that it receives sufficient information from
Management on the agenda items well in advance of each meeting to enable it
to effectively participate in and contribute to each meeting.
9. The Board should carry out its responsibilities in such a way that the external
auditors and supervisors can see and form judgment on the quality of Boards
work and its contributions through proper and detailed minutes of the
deliberations held and decisions taken during the Board meetings.
10. To share the load of activities, the Board may form specialized committees
with well-defined objectives, authorities and tenure. These committees,
preferably comprising of Non- Executive Board members, shall oversee
areas like audit, risk management, credit, recruitment, compensation etc. these
committees

of

the

Board

should

neither

indulge

in

day-to-day

affairs/operations of the bank and enjoy any credit approval authority for
transaction/limits. These committees should apprise the Board of their
activities and achievements on regular basis.
The Following table mentioned the names & designation of Board of
Directors of National Bank of Pakistan:
Name
Mr. Syed Ahmed Iqbal Ashraf
Mr. Farrakh Qayyum
MianKausarHameed
Mr. Ibrar A. Mumtaz
Mr. Qayyum Farrakh
Mr. Muhammad ArshadChaudhry
Mr. Mohammad Ayub Khan Tarin
Mr. Ekhlaq
Ahmed

Designation
Chairman & President
Director
Director
Director
Director
Director
Director
Secretary Board of
Directors

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Internship Report on NBP, Remount depot branch Sargodha

Senior Management
The senior management of National Bank of Pakistan is consists of Group chiefs, who
report directly to the Directors of Bank. The whole functions of National Bank of
Pakistan are performed under these Groups. The National Bank of Pakistan has
following groups and divisions:

Corporate and investment Banking Group


Operations Group
Credit Management Group
Audit & Inspection Group
Compliance Group
HRM & Administration Group
Commercial & Retail Banking Group
Treasury Management Group
Special Assets Management Group
Employees benefit & Disbursements Group
Overseas & Coordination Group
Islamic Banking
Core Banking Application, PMO
Financial Control Division

Information Technology Group


Name
MasoodKarimShaikh
Shahid Anwar Khan
Dr. Asif A. Brohi
Imam BakhshBaloch
Ziaullah Khan
Dr. MirzaAbrarBaig
AmerSiddiqui
Muhammad
NusratVohra
AmimAkhtar
Ekhlaq Ahmed

Group Name & Designation


SEVP & Group Chief, Corporate & Investment
Banking Group
SEVP & Group Chief, Credit Management
Group
SEVP & Group Chief, Operations Group
SEVP & Group Chief, Audit & Inspection
Group
SEVP & Group Chief, Compliance Group
SEVP & Group Chief, Human Resources Management &
Administration Group
SEVP & Group Chief, Commercial & Retail
Banking Group
SEVP & Group Chief, Treasury
Management Group
EVP & PSO to the President
EVP & Secretary Board of
Directors
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Internship Report on NBP, Remount depot branch Sargodha

TajammalHussainBokharee
Mrs. KhurshidMaqsood Ali

EVP/Divisional Head, Special Assets Management


Group
EVP & Divisional Head Employee Benefits, Disbursements &
Trustee Division

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Internship Report on NBP, Remount depot branch Sargodha

BOARD OF DIRECTORS

Mr. Syed Ahmed Iqbal Ashraf


(President)

Mr. Farrakh Qayyum (Director)

Iftikhar Ali Malik


(Director)

M.ArshadChaudry (Director)

Syed Shafaqat Ali Shah (Director)

M.ZubairMotiwala
(Director)

Skindar Hayat Jamali


(Director)

Mohd Khalid Malik


(Secretary)

Source: Annual Report of NBP (2013)

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Internship Report on NBP, Remount depot branch Sargodha

Business volume of National Bank of Pakistan


Rupees in millions
Year
Total Assets
Deposits
Advances
Reserves
Investments

Total Assets
Deposits
Advances
Reserves
Investments

2008
553,231,467
465,571,717
220,794,075
10,813,914
149,350,096

100
100
100
100
100

2009
2010
577,719,114 645,132,711
463,426,602 501,872,243
268,838,779 316,110,406
13,536,041 13,879,260
156,985,686 139,946,995
Horizontal
Analysis (%)
104
117
100
108
122
143
125
128
105
94

2012
762,193,593
591,907,435
340,677,100
15,772,124
210,787,868

2013
817,758,326
624,939,016
412,986,865
19,941,047
170,822,491

138
127
154
146
141

148
134
187
184
114

The business volume of National Bank of Pakistan is stated in terms of total assets,
deposits, advances, reserves and investments. To analyze the trend in these items the
Horizontal analysis of each item is calculated.
160
140
120
104
100
100
80
60
40
20
0
2004 Base Year 2005

138

148

117

2006

2007

2008

Column1

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Internship Report on NBP, Remount depot branch Sargodha

Analysis
The Total Assets of National Bank of Pakistan fluctuates during all years as they show
an increasing trend. The total assets are increased 4 % in 2005 and 17 % in 2006. The
year 2007 represents second highest percentage on account of total assets as it was
increased to 38%. There was an increase of 48 % in 2008 as compare to base year and
10% as compare to 20013.
160
140
120
100
100
100
80
60
40
20
0
2010 Base Year 2010

127

134

108

2011

2012

2013

Column1

Analysis
The deposits and other accounts of National Bank of Pakistan show a mixed trend
during all years. In the year 2010, the deposits were increased very marginally, with
the year 2011 represents an increase of 8%. The deposits are increased 27% & 34% in
the years 2012 and 2013 respectively.
187

200
143

150
100

154

122
100

50
0
2010 Base Year 2010

2011

2012

2013

Column1

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Internship Report on NBP, Remount depot branch Sargodha

Analysis
The Banks reserves are banks' holdings of deposits in accounts with their central
bank plus currency that is physically held in bank vaults (vault cash). The reserves of
National Bank of Pakistan fluctuate during all years as they show an increasing trend.
The reserves are increased 25 %, 28 % & 46 % in the years 2010, 2011 & 2012
respectively. The year 2013 represents highest increasing percentage of 84% as
compare to base and previous years.
160
140
120
105
100
100
80
60
40
20
0
2010 Base Year 2010

141
114
94

2011

2012

2013

Column1

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Internship Report on NBP, Remount depot branch Sargodha

Branch Network of National Bank of Pakistan


With the geographical development of its branches, the National Bank of
Pakistan has been able to extend its services to a much larger number of Pakistanis all
over the country. Today the Bank has more than 8.8 million accounts& Bank
maintains its presence in all the major financial centers of the world through its 22
(2008) overseas branches and 5 representative offices. Of these, three representative
offices have recently been set up at Tashkent (Uzbekistan), Baku (Azerbaijan) and
Almaty (Kazakhstan) to take advantage of the emerging opportunities in CIS
countries. Banks role Apart from having a vast branch network, Bank is at the
forefront in the acquisition and application of new technologies in every aspect of its
banking facilities. It has acquired leased telephone lines for on-line banking. The
Bank has 12 Regional Computer Centers to cover various on-line and batch system
requirements of branches and controlling offices.
Presently the National Bank of Pakistan is divided into various Groups headed by
SEVPs/EVPs. Its field operations are controlled by 29 regions ( Annexed II) reporting
to as many Regional chiefs, who control 40 zones and 15 single Branch zones headed
by Zonal Chiefs; 12 corporate branches and 1249 domestic branches headed by
Branch Managers. The bank has 12 SWIFT local centers.
Apart from having a vast branch network, Bank is at the forefront in the acquisition
and application of new technologies in every aspect of its banking facilities. It has
acquired leased telephone lines for on-line banking. Bank has also a presence on the
internet. The National Bank of Pakistan has 156 online branches throughout the
country. It has modernized its services by installing Automated Teller Machines
(ATMs) called CASH LINK at selected branches.

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Internship Report on NBP, Remount depot branch Sargodha

The Bank's organizational structure reflects the three levels at which it operates:
international, national and local. The Head Office formulates and implements the
strategic, management and operational policies.
The Bank's geographical organization consists of branches located in the regional
capitals and in some provincial capitals. The branches' activities relate to the State
treasury service, payment system services, currency circulation, banking and financial
supervision, and the analysis of economic and financial developments at the local
level.
The Bank has representative offices abroad, in London, New York and Tokyo; a
number of officers are seconded as financial experts to Italian embassies and
consulates.The Bank has representative offices in Beijing, Tashkent, Chicago and
Toronto. It has agency arrangements with more than 3000 correspondent banks
worldwide. Its subsidiaries are Taurus Securities Ltd, NBP Exchange Company Ltd,
NBP Capital Ltd, NBP Modaraba Management Company Ltd, and CJSC Bank,
Almaty, Kazakhstan. The Bank's joint ventures are, United National Bank (UK), First
Investment Bank and NAFA, an Asset Management Company (a joint venture with
NIB Bank & Fullerton Fund Management of Singapore).i
The Branch network of National Bank of Pakistan is divided into following categories

ATM network ( Total ATMs 101 & Total ATMs machines 104)
Domestic network ( 1249 Branches)
Islamic network ( 5 Branches)
Online network ( 156 Branches)
Overseas network ( 29 Branches)
Swift network ( 12 Branches)
Customer Facilitation Centers (6 Customer Facilitation Centers)
Agriculture branches ( 825 Branches)

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Internship Report on NBP, Remount depot branch Sargodha

Number of Employees of National Bank of Pakistan


Permanent
Temporary/ On Contractual basis
Bank's own staff strength at the end of the year
Outsourced
Total Staff Strength

13237
842
14079
2350
16429

An employee may be defined as: "A person in the service of another under any
contract of hire, express or implied, oral or written, where the employer has the power
or right to control and direct the employee in the material details of how the work is to
be performed." iiAn employee contributes labor and expertise to an endeavor.
Employees perform the discrete activity of economic production. Of the three factors
of production, employees usually provide the labour.Specifically, an employee is any
person hired by an employer to do a specific "job". In most modern economies, the
term employee refers to a specific defined relationship between an individual and a
corporation, which differs from those of customer, or client.The relationship between
National Bank of Pakistan and its employees is usually handled through the Human
Resource Management & Administration Group & Employees benefit disbursement
& trustee division. These groups handle the incorporation of new hires, and the
disbursement of any benefits which the employee may be entitled, or any grievances
that employee may have.
There are differing classifications of workers within National Bank of Pakistan, these
are:

Permanent
Temporary / On Contractual
Outsourced

The Employees of National Bank of Pakistanare organizing into trade unions, which
represent most of the available work force in National Bank of Pakistan. These trade
Unions utilize their representative power to collectively bargain with the management
of bank in order to advance concerns and demands of their membership.

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Internship Report on NBP, Remount depot branch Sargodha

Product Lines
The most precise definition of product is anything capable of satisfying needs,
including tangible items, services and ideas. In marketing, a product is anything that
can be offered to a market that might satisfy a want or need. iii Since 1575, the word
"product" has referred to anything produced. Since 1695, the word has referred to
"thing or things produced. The economic or commercial meaning of product was
first used by political economist Adam Smith. In general usage, product may refer to a
single item or unit, a group of equivalent products, a grouping of goods or services, or
an industrial classification for the goods or services. The consumer banking products
include personal accounts, credit cards, loans, investment products, treasury products
and many more. The National Bank of Pakistan offering for sale several related
products individually, which is commonly known as product lining. A product line is
defined as A group of products that are closely related because they function in a
similar manner, are sold to the same customer groups, are marketed through same
types of outlets, or fall within the given price ranges. ivThe followings are the main
consumer banking products of NBP.

1. Deposits
The National Bank of Pakistan offers to their clients a variety of Deposit Schemes
with personalized services at competitive rates of interest. Any Pakistani citizen can
open his/her account for any deposit scheme at any of its Branches strategically
located throughout Pakistan. The Bank with its huge network of 1243 branches
garners savings from both the rich and the poor in urban as well as rural areas. Even a
poor farmer in a remote village, with his meager annual income, feels secure to safe
keep his minuscule savings in National Bank of Pakistan, Because National Bank of
Pakistan has a long heritage of trust and professional commitment.

a) Current Deposits
These are payable to the customer when ever they are demanded. When a banker
accepts a demand deposit, he incurs the obligation of paying all chequesetc, drawn
against him to the extent of the balance in the account. Because of their nature, these
deposits are treated as current liabilities by the banks. Bankers in Pakistan do not
allow nay profit on these deposits, and customers are required to maintain a minimum
balance, failing which incidental charges are deducted from such accounts. This is
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Internship Report on NBP, Remount depot branch Sargodha

because Current Deposits may be withdrawn by the depositors at any time, and as
such the bank is not entirely free to employ such deposits.vCurrent Accounts/ Basic
Banking accounts are opened, on proper introduction and submission of required
documents along with initial deposit prescribed from time to time. Basic banking
accounts are opened for an individuals (single or joint) only whereas current accounts
are opened for individuals (single or joint) Charitable institution, provident and other
funds of benevolent nature of local bodies, autonomous corporations, companies,
associations, educational institutions, firms etc. and in all other cases where the
accounts are to opened under the order of a competent court of law. No profit is paid
on the balances of current/basic banking accounts. The bank is authorized to deduct
service charges (incidental charges) on current accounts levied through its half yearly
schedule of charges, in case the average balance falls below the minimum balance as
prescribed by the bank. No balance maintenance condition is applied on basic banking
account.

b) PLS Saving Deposits


InPakistan a Savings Deposits Account can be opened with a very small amount of
money, and the depositor is issued a cheque book for withdrawals. Profit is paid at a
flexible rate calculated on six monthly basis under the Interest Free Banking System.
There is no restriction on the withdrawals from the deposit accounts but the amount of
money withdraw is deleted from the amount to be taken for calculation of products for
assessment of profit to be paid to the account holder. It discourages unnecessary
withdrawals from the deposits. In order to popularize the scheme the SBP has allowed
the Savings Scheme for school and college students and industrial labour also. The
purpose of these accounts is to inculcate the habit of savings in the constituents. As
such, the initial deposits required for opening these accounts are very nominal. viNBP
charge Rs.500 for opening of PLS Savings deposits.
The silent features of profit and loss sharing and saving accounts of NBP are as
fallows
1. These accounts can be opened by individuals in their own single or joint name.
The PLS savings account can also be opened for provident fund or other
benevolent funds of companies, firms, organizations, NGOs and educational
institutions.
2. PLS saving account can be opened with a minimum amount of Rs.500/- only
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Internship Report on NBP, Remount depot branch Sargodha

3. To share in the profit a minimum balance of Rs.500/- must be maintained in


the account. The minimum balance on sixth and last of month will qualify for
the profits. The profits will be calculated on the basis of monthly minimum
balance for the periods of six months i.e. from January to June and July to
December
4. The head office of NBP determines the profit or loss on PLS saving deposits
and advice its branches the rate and time of distribution of these profits.
5. There shall be no restrictions on maintaining the maximum balance in PLS
saving account.
6. On the first day of Ramzan each year the Zakat at the rate of 2.5% will be
deducted from these deposits on the balance of that day. But if depositors affix
an affidavit of Zakat deduction along with account opening form or he is a
non-Muslim, no Zakat will be deducted from his account.

c) Fixed Deposit Account (Time Deposits)


Thedeposits that can be withdrawn after a specified period of time are referred to as
Fixed or Term Deposits. The period for which these deposits are kept by the bank
ordinarily varies from three months to five years in accordance with the agreement
made between the customer and the banker. Profit/Return is paid to the depositors on
all fixed or Time deposits, and the rate of profit/Return varies with the duration for
which the amount is kept with the banker. By lending out or investing these funds, the
bank earns more than the Profit/Return that it has to pay on them to the
depositors.viiBy giving an advance notice to the bank the deposit can be withdraw
from the bank before the expiry of the period. Fixed deposit accounts have higher rate
of interest as compare to other accounts. The rate of interest rises with the length of
period and the amount of deposit. The bank grants to the depositor a fix deposit
(FDR) which is not transferable to any other person. The silent features of fixed
deposit account of NBP are as fallows
1. The PLS term deposit are opened for individuals in their own single or joint
names, companies firms and other organizations.
2. The PLS term deposit receipt are issued for any amount. There is minimum or
maximum limit or deposits in a single term deposit account.
3. PLS term depositors may be allowed some facilities against the security of
these receipt credits, after making Lien on the relevant receipt and subject to
recovery of service charges.
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Internship Report on NBP, Remount depot branch Sargodha

4. Under term deposit scheme the depositors not cease to earn the profit
immediately, after the respective maturity date.

d) Foreign Currency Account


Government of Pakistan has introduced many important reforms in Foreign Exchange
Control in the country since February, 1990, for the purpose of strengthening the
Foreign Exchange Reserves. One of these reforms relates to foreign currency
accounts, which can be opened in United States Dollars, Pound Sterling, Euro and
Japanese Yen in any of the authorized branches of commercial banks throughout the
country.viiiForeign currency accounts are opened, on proper introduction and
submission of required documents along with an initial deposit prescribed from time
to time. Rates of return on foreign currency deposits are subject to fluctuation as
determined in accordance with State Bank of Pakistan directives and will be paid on
six monthly basis whereas the return on term deposit/SNTD will be paid on maturity
or as prescribed by SBP. The bank shall have no responsibility for or liability to the
account holders for any diminution due to taxes imposed or depreciation in the value
of funds credited to the account whether due to devaluation or fluctuation in the
exchange rate or other wise.

e) NBP Premium Aamdani


NBPPremium aamdani is a retail product of the bank. The amount of investment
required for this account is Rs. 20,000/-to Rs. 5,000,000.The investment period is 5
years. Zakat and withholding tax will be deducted as per rules. In NBP premium
aamdani, the account holders have benefit of free demand draft, pay order; free
cheque book and NBP cash card (ATM+Debit). The Financing facility is available up
to 90% of the deposit value.ixProfit paid every period as follows:
Period
1st year
2nd years
3rd years
4th years
5th years

Profit
Rates
7.50%
8.50%
9.50%
10.50%
11%

f) NBP Premium Saver

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Internship Report on NBP, Remount depot branch Sargodha

NBPPremium saver is a retail product of the bank. The minimum saving balance of
Rs. 20,001 and a maximum balance of Rs. 300,000 are required for opening a
premium saver account. Two debit withdrawals allowed in a month and no limit on
number of deposit transactions. The profit is calculated monthly and Paid on half
yearly basis. Free NBP Cash Card (ATM + Debit) facility is available to account
holder.x

g) National Income Daily Account (NIDA)


Thescheme of National income daily account was launched in December 1995 to
attract corporate customers. It is a current account scheme and is part of the profit
and loss system of accounts in operation throughout the country. Deposits in the
NIDA accepted on the condition that the depositor shall always maintain a minimum
balance as prescribed by the bank in his account. In the event however, that any
depositor wishes to withdraw the amount and the balance in his account is less than
the required amount, the account will be converted to the ordinary PLS SB account
for the purpose of calculating profit. An example of how the NIDA accounts are
maintained is shown on the next page.

Rates on National income daily account

From Rs 2/- million to Rs 50/- the rate is 1.4%.

From Rs50/- million but less than Rs 500/-million, the rate is 1.5%.

From Rs 500/- million but below Rs 1000/- the rate is 1.6%.

From Rs 1000/- and above the rate is 1.75%.

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Internship Report on NBP, Remount depot branch Sargodha

Salient Features

Rs 2-million is required to open an account and there is no maximum limit.

Profit is paid on half yearly basis on monthly balances.

The rates of profit vary according to the slabs of deposit. On Deposits of Rs.2
million to 2,000 million, the rate fluctuates from 1.4 to 1.75

It is a checking account and there is no limit of withdrawals.

NIDA 1
Description
Transaction
01/05/2008 Balance
Date

05/05/2008 Cash

of

Debit
(-)

Credit
(+)

Balance

Day Product
s s

10,000,00 10,000,000
0
500,000
9,500,000 4

08/05/2008 Cash

28800000

22/05/2008 Cash

75,000,00 84,600,000 3
0
3,000,00
81,600,000 4
0
78,600,00 160,200,000 3
0
1,000,00
159,200,000 2
0
5,000,000 164,200,000 2

23/05/2008 Cash

700,000

25380000
0
32640000
0
48060000
0
31840000
0
32840000
0
16350000
0
32702000
0
32701940
0
65603880
0
16190970
0
98954850
0
75215880
0

11/05/2008 Transfer
15/05/2008 Cash
18/05/2008 Cash
20/05/2008 Cash

100,000 9,600,000

38000000

25/05/2008 Cash
27/05/2008 Cash

10,000
300

31/05/2008 Transfer
01/06/2008 Cash
06/06/2008 Transfer
10/06/2008 Cash

163,500,000 1
163,510,000 2
163,509,700 2
500,000 164,009,700 4

2,100,00
0

161,909,700 1

36,000,00 197,909,700 5
0
9,870,00
188,039,700 4
0

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Internship Report on NBP, Remount depot branch Sargodha

2. Advances
National Bank of Pakistan plays a pivotal role in translating the government's
development plans in terms of growth in industrial, commercial and agricultural
sectors in Pakistan. Accordingly the Bank has formulated its Credit Policy under the
guidelines of SBP-the Central Bank of Pakistan.

a) NBP Saibaan
The NBP Saibaan is retail product of the bank. It has different product items which
are home purchase, home construction, home renovation and purchase of land plus
construction. If anyone has a Home Finance Facility outstanding with another bank he
can have it transferred to NBP through a hassle-free process.xiA brief description of
these products is as fallows
TYPE OF
ADVANCE
Home Purchase (House or
Apartment)
Home
Construction
Home
Renovation
Purchase of land Plus
Construction

Financing
Amount
Rs. 35 Million

Financing
Period
3 to 20 years

Rs. 35 Million

3 to 20 years

Rs. 15 Million

3 to 15 years

Rs.35 Million

3 to 20 years

Debt to equity
Ratio
85:15
(maximum)
85:15
(maximum)
80:20
(maximum)
80:20
(maximum)

b) NBP Advance Salary


The NBP Advance salary has been the flag-ship product for NBP.NBP Advance
Salary, the leading personal loan product of the country, is maintaining its
inimitability ever since it was launched. This was only possible due to its swift growth
and remarkable loan disbursement of over 118 billion. xii You can avail up to 20 net
take home salaries with easy repayment installments. Its hassle free acquisition with
no prior formalities and easy availability in a short turn around time is attributed as
the most distinguishing features of the product. The product is offered countrywide.
The terms and conditions of NBP Advance salary is shown on next page:

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Internship Report on NBP, Remount depot branch Sargodha

Terms & Conditions


Eligibility

Repayment
Maximum Loan
Amount
Security

Permanent Employees of Govt., Semi-Govt.,


Autonomous, Semi Autonomous, Local & other
bodies who are maintaining their Salary A/Cs at
NBP.
Direct deduction from Salary A/C
Rs. 490,000/Employer will provide undertaking that borrowers
Salary and end of service benefits will route
through his/her Salary A/C maintained at NBP
during the tenure of the loan and his/her end of
service benefits are at least equal to the amount of
Advance Salary required.
Hypothecation of Consumer durables owned by the
borrower.
Three (3) Undated Cheques

Max. Repayment
Period
Advance in terms
of # of net take
home salaries
Markup Rate
Processing Fee
Verification
Charges
Life Insurance
Documentation
Charges
Contact
Remaining Service
Age
Debt Burden
Minimum net take
home salary

5 years (60 months)


Up to 20 net take home salaries
15 %
(Based on diminishing balance method)
1% of Loan Amount
Rs 500/No Insurance of any kind.
at actual
Your Salary disbursing NBP Branch.
At the time of approval and disbursement the
applicants remaining service age should be 6
months after maturity of the loan
50%
no minimum take home requirement

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Internship Report on NBP, Remount depot branch Sargodha

c) NBP Cash & Gold


With NBPs Cash & Gold, the customers meet their need for ready cash against their
idle gold jewelry. The rate of mark up is 13% p.a. This product has following
featuresxiii

Facility of Rs. 7,000 against each 10 grams of net contents of gold


No maximum limits of cash
Repayment after one year
Only gold ornaments acceptable
Weight and quality of gold to be determined by NBP's appointed schroffs
No penalty for early repayment

d) Students Loan Scheme


Pursuant to the announcement made by the Federal Finance Minister in his 2001-2002
budget speech, a Student Loan Scheme (SLS) for Education was launched by the
Government of Pakistan in collaboration with major commercial banks of Pakistan
(NBP, HBL, UBL, MCB and ABL). Under the Scheme, financial assistance is
provided by way of Interest Free Loans to the meritorious students who have financial
constraints for pursuing their studies in Scientific, Technical and Professional
education within Pakistan.The Scheme is being administered by a high powered
committee comprising Deputy Governor, State Bank of Pakistan, Presidents of the
commercial banks and representative of Ministry of Finance, Government of Pakistan.

e) NBP Karobar- Presidents Rozgar Scheme


The solution of Pakistans major socio-economic problems primarily lies in the
development and growth of small & micro businesses. These will not only provide
employment opportunities to ever-growing population demand but will also become
the catalyst for breaking the vicious circle of poverty. In this regard, NBP has
developed a full range of Products under the Presidents Rozgar Scheme with a brand
name of NBP KAROBAR. The scheme will be offered to eligible young and literate
citizens of Pakistan, falling within an age group of 18-40 years having a minimum
qualification of Matriculation (except for females in the PCO/Tele-center product).
The eligible borrowers will be required to make a down payment of 15%. Asset and
Life & Disability insurances will be mandatory under this scheme. The 15% down
payment will include 1st years asset insurance premium. However, the cost of life
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Internship Report on NBP, Remount depot branch Sargodha

and disability insurance will be borne by GOP. The mark-up rate for the 1st year will
be 12% and for the subsequent years it will be 1 year KIBOR + 2%. Fifty percent
(50%) of this rate will be paid by the customer i.e. 6% and the balance of 6% will be
borne by GOP. Additionally, first 10% of the losses under the scheme will be taken-up
by GOP. Initially, under the Presidents Rozgar scheme, NBP will offer following
products:
a)
b)
c)
d)
e)

NBP Karobar Utility Store (under a Franchise with Utility Stores Corporation)
NBP Karobar Mobile General Store (without USC Franchise)
NBP Karobar Transport
NBP Karobar PCO
NBP Karobar Tele-center

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Internship Report on NBP, Remount depot branch Sargodha

1. Corporate Advances

a) Cash Finance
This is a very common form of borrowing by commercial and industrial concerns and
is made available either against pledge or hypothecation of goods, produce or
merchandise. In cash finance, a borrower is allowed to borrow money from the banker
up to a certain limit, either at once or as and when required. The borrower prefers this
form of lending due to the facility of paying markup/services charges only on the
amount he actually utilizes.If the borrower does not utilize the full limit, the banker
has to lose return on the un-utilized amount. In order to offset this loss, the banker
may provide for a suitable clause in the cash finance agreement, according to which
the borrower has to pay markup/service charges on at least on self or one quarter of
the amount of cash finance limit allowed to him even when he does not utilize that
amount.

b) Running Finance/ Overdraft


This is the most common form of bank lending. When a borrower requires temporary
accommodation his banker allows withdrawals on his account in excess of the balance
which the borrowing customer has in credit, and an overdraft thus occurs. This
accommodation is generally allowed against collateral securities. When it is against
collateral securities it is called Secured Overdraft and when the borrowing customer
cannot offer any collateral security except his personal security, the accommodation is
called a Clean Overdraft. The borrowing customer is in an advantageous position in
an overdraft, because he has to pay service charges only on the balance outstanding
against him. The main difference between a cash finance and overdraft lies in the fact
that cash finance is a bank finance used for long term by commercial and industrial
concern on regular basis, while an overdraft is a temporary accommodation
occasionally resorted to.

c) Demand Finance
When a customer borrows from a banker a fixed amount repayable either in periodic
installments or in lump sum at a fixed future time, it is called a loan. When bankers

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Internship Report on NBP, Remount depot branch Sargodha

allow loans to their customers against collateral securities they are called secured
loans and when no collateral security is taken they are called clean loans.
The amount of loan is placed at the borrowers disposal in lump sum for the period
agreed upon, and the borrowing customer has to pay interest on the entire amount.
Thus the borrower gets a fixed amount of money for his use, while the banker feels
satisfied in lending money in fixed amounts for definite short periods against a
satisfactory security.

2. Remittances
a) Demand Drafts
Drafts drawn by one branch on another branch or on the Head Office of same bank or
vice versa, are not cheques or bills, as these have no distinct drawer and drawee.
Section 85-A reads:
Where any draft, that is, an order to pay money, drawn by one office of bank upon
another office of the same bank for a sum of money payable to order on demand,
purports to be issued by or on behalf of the payee, the bank is discharged by payment
in due course.
Bankers drafts payable to order on demand are within the protection of Sections 10
and 131-A of the Negotiable Instruments Act. However, if a demand draft drawn on a
bank by its own branch bears a forged endorsement, the person in possession of it
cannot compel that bank to pay it. As far as possible the bankers draft should be
crossed and it should never be drawn payable to bearer.
When a person requires a draft he should be asked to complete the prescribed
application form in which he should state the amount of the draft, the name of the
payee, and the place of payment. This application form should be signed by the
purchaser or by those persons who have been duly authorized to act on his behalf.
When a customer requests his banker to provide him with a bankers draft, the amount
of which is to be debited to his account, he should enclose with his written request a
cheque covering the amount of the required draft and other charges etc. payable to
banker.xiv

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Internship Report on NBP, Remount depot branch Sargodha

The National Bank of Pakistan provides demand drafts at very reasonable rates with
safety, speedy and reliable way to transfer money. Any person whether an account
holder of the bank or not, can purchase a Demand Draft form a bank.

b) Travelers Cheques
They are generally issued for the convenience of person travelling abroad, but some
Pakistani banks issue them in Pakistan currency also for use within the country as
well. Before issuing, the bankers receive an amount equal to the face value of the
cheques, and also charge a small commission. The travelers cheques are for fixed
amount and are treated as Order cheques payable only to the purchaser whose
specimen signature appears on each travelerscheque itself. Foreign currency travelers
cheques are issued and encashed in accordance with the provisions of the Exchange
Control Regulation Act, 1947. While making payment, the paying banker must insist
that the holder signs in his presence.xv
The National Bank of Pakistan provides their services for travelerscheque at very
reasonable and competitive rates. It has following features
Negotiability
Validity
Availability
Encashment
Limitation
Safety

Pak Rupees Travelers Cheques are a negotiable


instrument
There is no restriction on the period of validity
At 700 branches of NBP all over the country
At all 400 branches of NBP
No limit on purchase
NBP Travelers Cheques are the safest way to carry our money

c) Letter Of Credit
Letters of credit are very useful instruments in facilitating commercial relations
between businessmen at various places. Letter of credit state the limit of the credit and
the time during which it is held at the disposal of the grantee, but they are neither
negotiable nor transferable. Letter of credit may be revocable. There are many kinds
of letter of credit such as Revolving credit, Back to Back credit, Claused credit
etc.xviNBP is committed to offering its business customers the widest range of options
in the area of money transfer. If you are a commercial enterprise then our Letter of
Credit service is just what you are looking for. With competitive rates, security, and

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Internship Report on NBP, Remount depot branch Sargodha

ease of transaction, NBP Letters of Credit are the best way to do your business
transactions.

d) Foreign Remittances
To facilitate its customers in the area of Home Remittances, National Bank of
Pakistan has taken a number of measures to:

Increase home remittances through the banking system.


Meet the SBP directives/instructions for timely and prompt delivery of
remittances to the beneficiaries.

The new features of NBP foreign remittances include:

The existing system of home remittances has been revised/significantly


improved and well-trained field functionaries are posted to provide efficient
and reliable home remittance services to nonresident Pakistanis at 15 overseas
branches of the Bank besides United National Bank (the joint venture between

NBP and UBL in UK)., and Bank Al-Jazira, Saudi Arabia.


Zero Tariffs: NBP is providing home remittance services without any charges.
Strict monitoring of the system is done to ensure the highest possible security.
Special courier services are hired for expeditious delivery of home remittances
to the beneficiaries.

e) Swift System
The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication)
has been introduced for speedy services in the area of home remittances. The system
has built-in features of computerized test keys, which eliminates the manual
application of tests that often cause delay in the payment of home remittances. The
SWIFT Center is operational at National Bank of Pakistan with a universal access
number NBP-PKKA. All NBP overseas branches and overseas correspondents (over
450) are drawing remittances through SWIFT. Using the NBP network of branches,
we can safely and speedily transfer money for our business and personal needs.

f) Mail Transfer
A Mail Transfer is a form of remittance in which the amount remitted by a customer
or a non-customer is directly credited to the account of the beneficiary with another
branch.Move your money safely and quickly using NBP Mail Transfer service. And
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Internship Report on NBP, Remount depot branch Sargodha

NBP also offer the most competitive rates in the market. They charges Rs 50/exchange rate and RS 75/- postage charges on issuing mail transfer.When the money
is not required immediately, the remittances can also be made by mail transfer (MT).
Here the selling office of the bank sends instructions in writing by mail to the paying
bank for the payment of a specified amount of money. Debiting to the buyers account
at the selling office and crediting to the recipients account at the paying bank make
the payment under this transfer. NBP taxes mail charges from the applicant where no
excise duty is charged. Postage charges on mail transfer are actual minimum Rs. 40/if sent by registered post locally Rs.40/- if sent by registered post inland on partys
request.

g) Telegraphic Transfer
Telegraphic Transfer is a form of remittance, which is advised by telegram, telex or
fax machines. The fundamental principles of such transfer are otherwise identical with
the Mail Transfer.It is the message, which is sent from one branch to another on the
order of payer to payee through wire. It is one of the quickest means to transfer fund
through the use of telex/fax/internet or cable. Payment to the beneficiary is affected
directly by the drawee office upon identification or through credit into beneficiarys
bank account. As such remitting office is not required to issue any instrument
payment to the remitter for delivery to the beneficiary.

h) Pay Order
NBP provides another reason to transfer your money using our facilities. NBP pay
orders are a secure and easy way to move your money from one place to another.
And, as usual, NBP charges for this service are extremely competitive. The charges of
NBP are very low all over the Pakistan. It charges Rs 50/- for NBP account holders on
issuing one payment order,and charges Rs 100/- for NBP non-account holders on
issuing one payment order. It charges Rs 25/- for students on payment of fees of
educational institutions. If some one want a duplicate of payment order they charges
Rs 100/- for NBP account holders and Rs 150/- for non account holders.

3. Miscellaneous
a) Lockers
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Internship Report on NBP, Remount depot branch Sargodha

National of Pakistan also provides lockers facility in the country. The lockers issued
only to the depositors. No lockers are issued to any unknown person. The dual control
system is used for lockers. The officer has master key to apply on the locker but he
cannot open the locker of any person. The locker holder provides the bank has
specimen signature. Whenever the locker holders come to open the locker, his
signatures are verified by the officer and then will be able to open his locker. If the
key of the locker is lost company providing these lockers breaks the locker and new
lock is fitted in its locker and lock is destroyed in the presence of the locker holder
and bank charges RS 1200 for that. In case the locker holder dies, the court opens his
locker in the presence of his heir as mentioned in his will or and his belongings are
given to them and the locker is closed.

b) NBP Cash Card


NBP Cash Card is a 24-hour direct access ATM/Debit card to your bank account,
which lets you pay directly from your account as an alternative payment method to
cash. The transaction is authorized and processed by entering PIN. The NBP Cash
Card holders are able to transact at any of the 4000 + Merchants where Orix logo is
displayed and can withdraw cash from NBP, 1-Link & M-NET ATMs across the
country. The followings are the main features of this product:

You won't need to carry a lot of cash with you every time you go out.
Secure and Safe transaction.
Account Information on tips (like: Mini Statement, Balance Inquiry, Utility

Bill Payment etc.)


Enable To Withdraw Cash From 1-Link ATMs / MNET ATMs.
Enable to Make Purchases from Around 4000 POS (Merchants) Countrywide

including 2500+ POS in Karachi.


No Card Issuance Fee for first 12 Months

c) International Banking
National Bank of Pakistan is at the forefront of international banking in Pakistan
which is proven by the fact that NBP has its branches in all of the major financial
capitals of the world.

Additionally, the Bank has recently set up the Financial

Institution Wing, which is placed under the Risk Management Group. The role of the
Financial Institution Wing is:-

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Internship Report on NBP, Remount depot branch Sargodha

To

correspondence
Manage the monetary aspect of NBP's relationship with the correspondents to

effectively

manage

NBP's

exposure

to

foreign

and

domestic

support trade, treasury and other key business areas, thereby contributing to

the bank's profitability


Generation of incremental trade-finance business and revenues

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Internship Report on NBP, Remount depot branch Sargodha

Youth Business loan


NBP dedicated team of professionals truly understands the needs of professionals,
agriculturists, large and small business and other segments of the economy. They are
the customers best resource in making NBPs products and services work for them.

Brief Description

Small business Loans will focus on (but will not be


restricted to unemployed youth, especially educated
youth looking for establishing or extending business
enterprises.

Eligibility criteria

All Men/Women holding CNIC, aged between 21 and


45 years with entrepreneurial potential to apply from
designated branches mapped with area of
residence/business.

Security Requirements One Guarantor


Permissible Collaterals Business hypothecation
Focus on women

50% of loans will go to women borrowers.

Debt-Equity ratio

90:10
The borrowers contribution of equity would be in the
form of cash or immovable property and will be
required after approval of the loan.

Loan Period

The maximum tenor of the loan is 8 years, including


one year's grace period

Pricing

8% fixed for borrower. Government will pay the


difference of the cost of KIBOR + 500 bps.

Number of loans

100,000

Size of Loan
Allocation in budget
2013-14
Executing agency

UptoRs 2,000,000 (Twenty Lacs)


Rs. 5 Billion
In the first instance, National Bank of Pakistan (NBP)
and First Women Bank Limited (FWBL) under the
guidance and supervision of State Bank of
Pakistan( SBP) to ensure participation of private
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banks:
a) Private banks will be required to participate in this
scheme on the basis of soundness of business
proposals; and
b) SBP will encourage private banks to build this
portfolio commensurate with their size.
c) SBP will arrange appropriate training for private
banks to implement this scheme.
d) NBP will continue to play the lead role
Sectors and Products

All sectors. Standardized schemes


/projects/undertakings will be designed by SMEDA,
projects designed by private sector service providers or
individuals themselves will also be admissible.
Role of SMEDA:
a) The 50 feasibilities prepared and uploaded by
SMEDA will b extensively publicized and their access
to public made easier through multiple linkages with
other relevant websites.
b) SMEDA will work closely with Punjab Information
Technology Board (PITB) to ensure that the schemes
are accessible to those who participate in PITB survey.

Application Form

The Form would be both in English and Urdu, and


required minimum essential information with simple
format.
The processing time will not exceed 15 days and will
be so stated clearly in the application form; and
The form would be readily available both in branches
and through dedicated websites of the banks.
Non- refundable form processing fee will be Rs. 100
(One Hundred)

Monitoring

SBP will publish consolidated information about the


loans extended under the scheme for information of the
public on quarterly bases on its website;
An effective Complaints Center to process and resolve
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Internship Report on NBP, Remount depot branch Sargodha

complaints will be set up;


E-government directorate of Ministry of IT will
provide support
Geographical
Distribution

Whole of Pakistan. In case of Baluchistan, at least one


branch of NBP will be designated per Division.
All non-designated branches will also provide and
receive filled application forms and dispatch them to
the nearest branches.

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Employee benefits of National Bank of Pakistan


Defined Benefit Plans
1. Pension Scheme
The bank operates defined benefit approved funded pension scheme for its eligible
employees. The bankscosts are determined based on actuarial valuation carried out
using Projected Unit Credit Method. Net cumulative un-recognized actuarial
gains/losses relating to previous reporting period in excess of the highest of10% of
present value of defined benefit obligation or 10% of the fair value of plan assets are
recognized asincome or expense over the estimated working lives of the employees.
Where the fair value of plan assetsexceeds the present value of defined benefit
obligation together with unrecognized actuarial gains or losses andunrecognized past
service cost, the bank reduces the resulting asset to an amount equal to the total of
presentvalue of any economic benefit in the form of reduction in future contributions
to the plan and unrecognizedactuarial losses and past service costs.
2. Post retirement medical benefits
The bank operates an un-funded defined post retirement medical benefits scheme for
all of its employees.Provision is made in the financial statements for the benefit based
on actuarial valuation carried out using theProjected Unit Credit Method. Actuarial
gains/losses are accounted for in a manner similar to the pension scheme.
3. Benevolent scheme
The bank also operates an un-funded defined benefit benevolent scheme for its
eligible employees. Provision ismade in the financial statements based on the actuarial
valuation using the Projected Unit Credit Method. Actuarial gains/losses are
recognized in the period in which they arise.
4. Gratuity scheme
The bank also operates an un-funded defined benefit gratuity scheme for its eligible
contractual employees.Provision is made in the financial statements based on the

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Internship Report on NBP, Remount depot branch Sargodha

actuarial valuation using the Projected Unit CreditMethod. Actuarial gains/losses are
accounted for in a manner similar to pension scheme.

Other employee benefits


1. Employees' compensated absences
The bank accounts for all accumulating compensated absences when employees
render service that increasestheir entitlement to future compensated absences. The
liability is determined based on actuarial valuation carriedout using the Projected Unit
Credit Method.

Trust activities of National Bank of Pakistan


a) National Investment Trust (NIT)
Under a trust deed, the bank provides services, as a trustee to NIT and is performing
functions of sale/purchase of NIT units, safe custody and maintaining unit holders
accounts.
b) Long-term Credit Fund (LTCF)
Consequent upon the NDFC amalgamation, the bank manages on behalf of the
Government of Pakistan, LTCF established from the proceeds of loans disbursed by
various international funding agencies forfinancing private sector energy development
projects. The National Bank of Pakistan is in process of negotiating the charge of fee
in consideration of administrative services to the LTCF.
c) Qarz-e-Hasna Fund
The work relating to Qarz-e-Hasna Scheme was attended by Pakistan Banking
Council (PBC) since inception. PBC was dissolved in January 1997. In order to fill
the void created by thedissolution of PBC and in order to continue the scheme, SBP
decided to entrust all funds and transfer all record relating to Qarz-e-Hasna scheme
for education to the bank with the instructionsto perform all work relating to the Fund.

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8. Core Banking Application


The head of core banking application is Mr. Naeem Syed. The core banking
application is an integrated application that supports real time, multi banking and
multi channel strategies. The single biggest achievement of implementing the Core
Banking Solution is that each customer is truly the customer of the Bank and not just
the customer of the Branch, where his/her account is maintained. The customer can go
to a branch anywhere in the country and perform a transaction. This is possible as the
entire Customer Database is centrally located at the central Data Centre and can be
accessed throughout the network of branches. Business processes in all the branches
of National Bank of Pakistan update a common database in a central server located at
data centre, which gives a consolidated view of banks operations.

Key features of the Core banking application of NBP

24X7 Banking

As a result of implementing Core Banking, most of the facilities being offered by


bank are available to Customers 24 hours a day, 7 days a week. The transactions are
performed using multiple channels such as ATMs, InternetBanking, Phone Banking
and Mobile Banking.

Anywhere Banking

Customers can avail of banking services across the branch and Channel network
irrespective of location where their account is maintained.

Integration with strategic sectors

Core Banking integrates all strategic sectors of Banking such as Trade


Finance,Treasury, Asset-Liability Management and Corporate Balance Sheet. As a
result, the information related to these areas is centrally available for use or reference.

Strengthening MIS, DSS and EIS

Core banking application is more than just a transaction processing system. It


provides updated data for generating various reports for Management information
system (MIS), and will facilitate Decision Support System (DSS) andExecutive
Information System (EIS).As data is located on CDC, branches andadministrative
offices can concurrently avail updated data when required.
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Business Process Re-engineering

Core Banking would enable implementation of BPR initiatives of a Bank and


facilitate centralized handling of various processes. Branches would do less andless
back office work and would be able to focus on marketing, customerrelationship
management and cross selling.

9. Operations Group
The group chief of National Bank of Pakistans Operation group is Mr. Dr. Asif A.
Brohi. This group is being created to efficiently collect and utilize the feedback from
the branches to support product development and enhance the quality of service. The
National Bank of Pakistan is currently improving the service orientation at its
branches, as these constitute the front line of the Bank in terms of contact with its
customers. The operations group is in the process of introducing E-Commerce
initiatives based on customer friendly technologies. The group creates products to
utilize the benefits of E-Commerce for its customers.
We are committed and focused towards good quality customer service and in 2007
with the motto of Putting a smile on our Customer's face. We made concerted
efforts and took a number of initiatives. Workshops and seminars were conducted to
disseminate the very important message of Excellent Customer Service. We are
transforming our branches to give a modern look and convenience. A number of
branches have been shifted to prominent and spacious locations. We also have
established specialized customer facilitation centers to exclusively cater to pension
payments, utility and government collections. These are expected to reduce counter
traffic at our branches and will increase our distribution channels for better and
convenient services. Business hours have been extended with establishment of
customer facilitation offices at the regional levels to help on the spot resolution of
customer complaints.

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Provincial & Regional Management


There are four executives of National Bank of Pakistan to supervise the Banks maters
of every province, as they are called Provincial Chiefs. These provincial chiefs are
responsible for the entire banking operations in their respective provinces. The
provincial management includes:

The Provincial Chief Punjab


The Provincial Chief Sind
The Provincial Chief Baluchistan
The Provincial Chief N.W.FP & Kashmir

These provinces are sub-divided into regions, the regions are controlled and manage
by Regional heads, which are responsible for the supervision in their circles and deal
with the problems of their respective Regions. The regional management of National
Bank of Pakistan is divided into two areas which are:

Overseas
Countrywide

The overseas regions include Middle East, Far East, Europe & USA, and Central
Asia. The country has been divided into 29 regions by National Bank of Pakistan to
facilitate its functions. The detail about National Bank of Pakistans regions is shown
as Annexed-II at the end of the report. These regions are sub divided into Zones, the
in charge of a Zone is called Zonal Chief.

Branch Management
The National Bank of Pakistan, in order to facilitate its functions on branch level
appoints Branch Managers & other staff according to branchs activities and volume
of business. The branch managers are responsible for all functions and staff within the
branch office. The job of branch managers is to take charge of the entire operation of
his branch, making sure that everything runs smoothly. The other functions involves
scheduling of employee work hours, overseeing training, hiring and firing, assuring
that proper procedures are followed, and reporting to upper management any
problems or providing reports and updates as required by banks protocol.

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Organizational (Management) levels at NBP


Successful and profitable banking management deepens upon two principal factors:
a) The manner in which the function of banking, that is, the acquiring of
deposits, the investing or converting such deposits into earning assets, and the
servicing of each deposits, are performed.
b) The degree to which officers and employees contribute their talents to the
progress and welfare of the bank in discharging duties and responsibilities.
Management is a distinct process consisting of activities of planning, organizing,
actuating and controlling performed to determine and accomplish stated objectives
with the use of human being and other resources.xviiThe management has two types
i.e..,
a) Centralized (Centralized Management tends to concentrate decision making at
the top of the organization)
b) Decentralized (Decentralized disperses decision making and authority
throughout and further down the organizational hierarchy)
National Bank of Pakistan has a centralized type of management because all the
decisions are taken by the top management. The National Bank of Pakistan has four
types of management levels which are as fallows:

Top Managers
Top managers are responsible for making organization-wide decisions and
establishing the plans and goals that affect the entire organization. These individuals
typically have titles such as executive vice president, president, managing director,
chief operating officer, chief executive officer or chairman of the board. The NBP
have its top management in their head office at Karachi. They are responsible for
making the plans and establishing goals the run their business smoothly all over
Pakistan & around the globe. Among seven member of group Chief Executive is
called the president. The bank has directors for superintendence and direction of its
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business. The Government appoints six directors as members and one president.
These members are also responsible for making the policy of the bank.

Middle Managers
Middle managers include all levels of management between the first line level and the
top level of the organization. These managers manage the work of first line managers
and may have titles such as department head, project leader, plant manager or division
manager.xviii NBP divided his management into various regions such as Rawalpindi
region, Gujranwala region etc. In NBP, regional management falls under this category.
They are responsible for the planning, organizing, leading and controlling of the
resources and staff of the whole region.

First Line Managers or Lower Level Management


First level managers are the lowest level of management and manage the work of nonmanagerial individuals who are involved with the production or creation of the
organizations products. The branch managers of NBP fall under this category. These
managers are responsible for planning, organizing, leading and controlling the staff
and all affairs of the branch.

Non Managerial Employees


Non managerial employees are not concerned with any decision making. They are
normally specialized in their work. The nature of their job is repetitive & clerical as
they do same work again & again. The non managerial employees of NBP consist of
OG-II, OG III and clerical staff.

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Hierarchy of National Bank of Pakistan


The Hierarchy (An arrangement of objects, people, elements, values, grades, orders,
classes etc., any system of persons or things ranked one above another) of National
Bank of Pakistan is shown as Annexed III at the end of this report. The hierarchy may
include:

Categorization of a group of people according to ability or status.


A body of clergy organized into successive ranks or grades with each level

subordinate to the one above.


A series in which each element is graded or ranked
A body of officials disposed organically in ranks and orders each subordinate

to the one above it; a body of ecclesiastical rulers.


An organization with few things, or one thing, at the top and with several
things below each other thing.

The President of National Bank of Pakistan is ranked Top at the hierarchy. The other
six directors of National Bank of Pakistan are ranked second in the hierarchy. The
Provisional, Regional & Zonal chiefs are ranked 3 rd, 4th& 5th respectively. The vice
President & assistant vice Presidents of National Bank of Pakistan are ranked 6 th& 7th
respectively. The Officers Grade I, II & III are ranked 8th at the hierarchy of National
Bank of Pakistan. The lower level of National Bank of Pakistan is consist of Clerical
& non- clerical staff.

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Organization Structure of the Branch


A well-developed and properly coordinate structure is an important requirement for
the success of any organization. It provides the basic framework within which
functions and procedures are performed. Any organization needs a structure, which
provides a framework for successful operations. The operation of an organization
involves a number of activities, which are related to decision making, and
communication of these decisions. These activities must be well coordinated so that
the goals of the organization are achieved successfully.
The organization chart & Organogram of National Bank of Pakistan Rawat Branch is
shown on Annexed IV & Annexed V at the end of this report. This chart defines the
line of authority in the branch and its departments. It is a sort of visual presentation of
the organizational structure. It specifies the duties and responsibilities of the personnel
or staff of the branch.The purpose of an organizational structure is to help in creating
an environment for human performance. Although the structure must define the task
to be done, the rules so established must also be designed in the light of abilities and
motivation of the human recourse available. By analyzing the organization structure
of the branch following elements can be found in the structure.

a) Centralized Decision Making


The Branch Manager of National Bank of Pakistan is responsible for all the affairs of
the Bank. All the decisions relating to Branch are made by him and the subordinates
have to obey these decisions. All the employees of the Bank are report directly to the
Branch Manager. The branch has two operation Managers. Operation Manager I
controls Clearing house & Remittance Department and Operation Manager II controls
Deposits, Advance & Branch accounts department. Both of them are report directly to
the Manager regarding affairs of their departments. The Chief Accountant controls
Accounts department & is report directly to branch Manager. The branch also has two
cashiers responsible for cash & Pension disbursement department reports directly to
branch Manger. The BBO (Branch Back Office System) Operator controls computer
department of the branch and is report directly to Operation Manager I and Branch
Manager.
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b) Downward Communication
Communication is the process by which information is exchanged and understood by
two or more people, usually with the interest to motivate or influence the behavior of
others in the organization. Downward communication is the message and information
sent from top management to subordinates in a downward direction. The same pattern
is followed at National Bank of Pakistan Rawat branch, the Manager of the branch
sent orders, information & messages to following subordinates

Operation Manager I
Operation Manager II
BBO ( Branch Back Office System) Operator
Chief Accountant
Cashier I
Cashier II
Clerk I
Clerk II
Non Clerical Staff

c) Chain of Command
The chain of command is an unbroken line of authority that links all persons in an
organization and shows who reports to whom. By analyzing the organizational
structure of the National Bank of Pakistan Rawat branch it can be found that there is a
scalar principle followed with in the branch because each and every employee of the
branch knows to whom they can report. The authority and responsibility for different
tasks and duties are different, as well as every one knows the successive levels of
management all the way to the top.

d) Authority and Responsibility

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The chain of command illustrates the authority structure of National Bank of Pakistan
Rawat Branch. Authority is the formal and legitimate right of the manger to make
decisions, issues orders and allocates resources to achieve organizational desired
outcomes. By analyzing the chain of command of NBP, one can come to the
conclusion that, as there is scalar pattern followed at the organizational setup of NBP,
therefore it is implied that everyone in his position knows that what is ones authority
and what is the responsibility and the authority it allocated.

e) Delegation
Delegation is the process, which managers use to transfer the authority and
responsibility to position below in the hierarchy. Most organizations today encourage
managers to delegate authority to the lowest possible level to provide maximum
flexibility to meet customer needs and adapts to the environment. At National Bank of
Pakistan Rawat branch Operation Managers have some authority & responsibility
relating to affairs of the Branch.

Departments of the Branch


Banking procedures are divided between various departments. Different departments
do their jobs in occurrence with the bank policies. In National Bank of Pakistan each
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branch is divided into various departments depending on their size and volume of
business. Head of department manages each department & officials of the branch
follow procedures. The departments working within National Bank of Pakistan Rawat
branch are as under:
1.
2.
3.
4.
5.
6.
7.
8.
9.

Clearing House Department


Remittance Department
Computer Department
Deposits Department
Advances Department
Account Opening Department
Accounts Department
Cash Department
Pension Disbursement Department

1. Clearing House Department


As part of their daily business activity, banks receive cheques and other financial
instruments from their customers drawn on other banks, to be collected and credited
to their accounts. Similarly, banks receive cheques/instruments from other banks,
deposited by customers of the banks drawn on the customers of the drawee banks.
Therefore, the banks act as Collecting Banks when they send cheques/instruments for
collection and as paying Banks, when they receive cheques/instruments for collection
from other banks. Since each bank receive and sends cheques/instruments for
collection to and from an number of banks, the process of settlement would clearly be
very cumbersome and time consuming if every cheques/instrument had to be sent by
the collection bank to each of the drawee banks or branch upon which different
collection items are drawn and to individually pay the proceeds to each of the bank
sending cheques/instrument in for collection. Therefore, the banks have evolved what
is called the Bankers Clearing arrangement.
The Clearing System enables cheques to be paid or cleared centrally and settlement
made for receivables and payables between the banks. The SBP co-ordinates clearing
activity through its offices, called the Clearing Houses, set up in big cities and towns.
Where SBP does not maintain its own office, some other bank, usually National Bank
of Pakistan (NBP) performs this function. But the clearing house facility is available
only for cheques/instruments drawn on banks situated within the same city/clearing
house area.
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Working of the Clearing Process


Under the clearing arrangements, the State Bank of Pakistan (SBP) offers a Clearing
House or a centralized exchange facility, which works on the following general lines:
All the banks operating in a city who are members of the Clearing House maintain an
account with the SBPs Clearing House.
Every day representatives of all the banks in every city meet the Clearing House, first
meeting in the morning, at an appointed time, for the purpose of depositing their own
customers , cheques/instruments to be collected from other banks and receiving
cheques/instrument drawn on their account holders from the others banks.
At the Clearing House accounts of all the banks are debited by the total amount of
cheques/instruments drawn on their customers accounts and credited with the
amount of their customers cheques/instruments drawn on other banks, as per the list
of cheques submitted by each bank.
The cheques/instruments received, also called Inward Clearing, and are taking back by
each bank to its bank/branch. The amounts of each cheques/instrument is debited or
recovered from each drawee customers account and credited to the Clearing House
account. Similarly, against the amount credited by the Clearing House as Outward
Clearing, the appropriate customers accounts are credited and clearing House
account is debited.
Any cheques/instruments received by a bank that cannot be paid, due to insufficient
balance in its customers account or for any other reason, are returned back to the
Clearing House and a credit is claimed and obtained there against.

Rules & Regulations of Clearing House

Timing:(Monday to Saturday)
i. 1st Clearing at 10:00 a.m.
ii.

2nd Clearing at 2.30 p.m.

Each bank will send competent representative to exchange the cheques.

Each bank is required to insure that all cheques and other negotiable
instruments are properly stamped and suitably discharged
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An objection memo must accompany each and every cheque when return
unpaid duly initialed.

Each bank is required to maintain sufficient funds in the principal account


with SBP to meet the payment obligations.

The State Bank of Pakistan debit the account of each member of the
clearinghouse with the proportionate working expenses incurred on the
operation of clearing house. These expenses are very nominal.

Outward Clearing at the Branch


The following points are to be taken into consideration while an instrument is
accepted at the counter to be presented in outward clearing:

The name of the branch appears on its face where it is drawn o.

It should not stale or post dated or without date.

Amount in words and figures does not differ.

Signature of the drawer appears on the face of the instrument.

Instrument is not mutilated.

There should be no material alteration, if so, it should be properly


authenticated.

If order instrument suitably indorsed and the last endorsees account being
credited.

Endorsement is in accordance with the crossing if any.

The amount of the instrument is same as mentioned on the paying-in-slip


and counterfoil.

The title of the account on the paying-in-slip is that of payee or endorsee


(with the exception of bearer cheque).

If an instrument received other than National Bank of Pakistan then special


crossing stamp is affixed across the face of the instrument. Clearing stamp
is affixed on the face of the instruments, paying-in-slip and counterfoil
(The stamp is affixed in such a manner that half appears on counterfoil and
paying-in-slip). The instrument is suitably discharged, where a bearer

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cheque does not require any discharge and also an instrument in favor a
bank not need be discharged.
The instrument along with pay-in-slip is retained while the counterfoil is given to the
customer duly signed. Then the following steps are to be taken:
1. The particulars of the instrument and the pay-in-slip or credit voucher are
entered in the outward clearing register.
2. Serial no is given to each voucher.
3. The register is balanced; the credit vouchers are balanced from the instruments
and are released to the respective departments against acknowledgement in the
register.
4. The instruments are arranged bank wise.
5. The schedules are prepared in triplicate, two copies which are attached with
the relevant instrument and the third is kept as office copy.
6. The house page is prepared from schedules in triplicate.
7. The schedules and house pages are signed by the house in charge with branch
stamp.
8. The grand total of the house page is taken and agreed with that of the outward
clearing register.
9. The instrument along with duplicate schedule and house page are sent to the
main office.
10. The entry of the instrument returned unpaid is made in Cheques returned
Register. If the instrument is not to be presented again in clearing then a
covering memo is prepared. The covering memo along with returned
instrument and objection memo is sent to the customer who sent the same to
his account.

Inward Clearing of the Branch


1. The particulars of the instruments are compared with the list.
2. The instruments are detached and sort out department wise.
3. The entry is made in the inward clearing register (serial no. Instrument no.
Account No)
4. The instruments are sent top the respective departments
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5. The instruments are scrutinized in each respect before honoring the same.

Special Clearing
In addition to the normal clearing function at Clearing house it is mutually agreed to
hold an extra clearing at the clearing house on the particular day and time which is
known as special clearing it is arranged due to the rush of work arising out of say,
more Holidays declared by the Central Govt. at a time, but normally special clearing
is held on last working day of half yearly and yearly closing i.e. 30th June and 31st
Dec. every year.

2. Remittance Department
The Remittance department deals with the transfer of money from one place to
another. Funds transfer facility or remittance of funds is on of the key functions of the
banks all over the world. Remittances through banking channels save time, costs less
and eliminate the risks involved in physical transportation of money from one place to
another. National Bank of Pakistan transfers money in the following ways.

Pay Order
Demand Draft
Mail Transfer
Telegraphic Transfer
Pay Slip
Call Deposit Receipt
Letter of Credit
TravelersCheque

The Job responsibilities & requirements of remittance department include:

Responsible for money transfers, issuance of pay-orders & drafts, collection


items, maintenance of cheque books & ATM cards and all other counter

specific products and services


Ensure highest level of customer service in a professional and competent

manner
Must ensure that the activities are carried out strictly in accordance with the

laid down procedures/processes, and SBP/Compliance guidelines


Responsible for Cash, Clearing, Inland remittances including Demand Drafts
and Pay Orders
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Ensure high standards of customer services within the assigned turn around

time
Ensure compliance with SBP's regulations and internal controls
handling cash, clearing, local remittances, and other related activities at branch
level

Parties involved in Remittances


There are four parties involved in Remittance, which are

Remitter
Remittee
Issuing Bank
paying Bank

Remitter
One who initiates, or requests for a remittance. The remitter comes to the issuing or
originating branch, asks for a remittance to be made, and deposits the money to be
remitted. The bank charges him a commission for this service. He may or may not be
the branchs customer.

Remittee
A Remittee is also called the beneficiary, or the payee. The person in whose name the
remittance is made. A Remittee is also the one who receive the payment.

Issuing Bank
The bank that sends or affects the remittance through demand drafts, telegraphic
transfers, Mail Transfers, Pay order etc

Paying Bank
Paying Bank also knows as the drawee branch, the branch on which the instrument is
drawn. It has to make the payment (usually located in a different city or country).

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Kinds of Remittances

Transfer within the branch

Transfer from one branch to another

Transfer from one bank to another bank in the same city

Transfers from one bank to another bank in two cities.

3. Account Opening Department


The opening of an account is the establishment of banker-customer relationship. This
department performs the duty of opening accounts for customers. It also issues
checkbooks to customers. A person who wishes to open an account with the bank has
to fill an account opening form obtained from any branch of National Bank of
Pakistan. The bank officer tactfully obtains information about character, integrity,
responsibility, occupation and the nature of business of the perspective customer.Any
individual, who has attained the age of majority and is of sound mind can open and
maintain his/her account. Two or more individuals may open an account jointly.
Similarly, business organizations such as sole proprietary concerns, partnership firms,
and limited liability companies as well as non-profit organizations like clubs, trusts,
societies, associations and NGOs etc, may open their accounts. The documents
required for National Bank of Pakistans Account opening are showed as Annexed VII
at the end of this report.
The following requirements are necessary for opening an account.
Identification of the new customer.
Ascertaining the genuineness of the stated occupation business of the customer.
Determining the correct residential and permanent address.
Completion of all relevant columns of the Account opening form.
Proper completion of documentation.

Functions of Account Opening Department


Providing account opening form according to the customer's requirements,
Guide the customer about the requirements of the account opening and form
filling,
Check the forms whether they are correctly completed or not,
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Preparing checklist,
Stamping on the form,
Maintaining account opening register,
Pasting of forms in register after release from general banking in charge,
Issuance of cheque books,
Issuance of accounts maintenance certificate,
Closure of account
Verification of signature in case of cheque presented before releasing of
account opening from SS card is not yet scanned

4. Cash Department
All physical movement of cash in the bank is made through the cash department. As
bank is borrowing and lending institution, therefore cash is the top most priority of
Bank. Another aspect is that cash department is for the security purpose, security in a
sense that there should be no embezzlement of funds or in money leaded to bank by
any party or person. The efficiency of bank is also related to this department the more
efficient the bank is the stronger and busy is the cash department. Cash department
perform following functions
Cash department owes its important to the fact that it is a major point of contract
between the bank and the customer, the banks most valued relationships. This
department is the showcase of the bank and conveys the first impressions about the
banks commitment to professionalism in its systems and procedures and to courteous
and efficient customer service.
Normally cash department performs following functions

Collection of funds
Acceptance of deposits
Collection of utility bills
Payment of checks
Remittances
Act according to any standing instructions
Transfer of funds from one account to another
Verification of signatures
Posting
Handling of Prize bond

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The two main activities of cash department are as fallows:

Deposit Cash In Customers Account


When the customer want to deposit amount in his account at opening of account or
after that then he has to fill a deposit slip that shows the amount and the account in
which the cash will be deposited. Then teller will receive amount and credit the
customers account that shows increase in customers bank account.

Make Payments From Customers Account


When the customer draws a cheque on the bank to pay a certain amount then BBO
Operator will debit the customers account that shows reduction in his account
balance.

Cheque encashment procedure


Receiving Of Cheques
The cash is paid against the cheques of the client. The following points are important.
Cheque is drawn on same branch
Cheque is not post dated.
Amount in words and figure are same.
It should be bearer cheques so the word bearer should not cross.

Verification of Signature
After receiving the cheques the cheques the operation manager verify the signature of the
account holder and the signature on the cheques. If the signature is not same it is returned
back otherwise forward to BBO Operator for posting.

Computer Terminal Process


The cheque is received in computer terminal, where BBO operator checks the balance
of the account holder. The BBO operator also sees the stop payment instructions,
whether received from account holder or not. After considering these points BBO
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Operator post the cheque in BBO (Branch back office system) and forward to
operation manager.
Payment Of Cash
After posting the cheque the operation manager cancelled the cheque and returned back to
cashier. The cashier enters the cheque in cash paid registered and pays against the second
signature of receiver on the back of the cheque.

5. Deposits Department
The primary function of National Bank of Pakistan is to accept and receive surplus
money from the people, which they willingly deposit with the Bank. Like all other
Banks, National Bank of Pakistan also take incitation to attract as much depositors as
it can. The deposit department accepts/collects deposit from accountholders.
The National Bank of Pakistan offer different deposit schemes to its customers,
which includes the following:

Current Deposits
PLS Saving Deposits
Fixed Deposit Account ( Time Deposits)
Foreign Currency Account
NBP Premium Aamdani
Foreign Currency Account
National Income Daily Account (NIDA)

6. Advances Department
The bank is profit seeking institution. It attracts surplus balance from the customer at
low rate of interest and makes advances at a higher rate of interest to the individuals
and business firms. Credit extensions are the most important activity of all the
financial institutions, because it is the main source of earnings. Advances department
is one of the most sensitive and important department of the bank. The major portion
of the profit is usually earned through this department. The job of this department is to
make proposals about the loans; the credit management division of head office
directly controls all the advances.
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The advances Department receive application from intending borrowers. After


receiving application the advance department processes it further. After analyzing and
detailed investigation, they decide whether to approve the loan or not. Some loan
approvals are made by the Manager of the branch within his powers as prescribed by
the banks higher authorities, while some loan applications are submit to higher
authorities for their approval. Some advances are of the following nature

Loan against Gold


Agriculture advance to farmers
Medium term advance for working capital
Long term advance for setting industry
Short term advance to businessman

The National Bank of Pakistan offer following products (Advances) to its customers

NBP Saibaan
NBP Advance Salary
NBP Cash & Gold
Students Loan Scheme
NBP Karobar

The Advances department deals in following transactions:


1. Preparation and submission of proposals of Running finance, Cash finance,
Demand finance, Export finance, Staff finance, Finance against imported
merchandise etc for sanction of finance limit from the hire authority.
2. Preparation and posting of vouchering of all type of finance.
3. Accruals & recovering of Markup on finances on periodical basis.
4. Approval of transfer of funds through DD-TT, PO, MT, IBCO etc to various
branches by debiting the limits.
5. Preparation of weekly, monthly, quarterly, and annually statement to the hire
authority.
6. Transfer of funds from one account to another account of the party taking the
authority letter.
7. Preparation of advances record.
8. Timely submission of returns/reports, daily, weekly, monthly & quarterly.
9. Checking of computer outputs of the department on daily basis.
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10. Balancing of all financing heads.

7. Computer Department
This department is playing a very important role in making the banking procedures
faster and helping the bank for providing better services to its customers. The
National Bank of Pakistan has three types of branches in all over Pakistan, these
included

a) ONLINE BRANCHES
The branches, which are directly, link with central computer AS-400, through wide
area networking through fiber optics. These branches have dumb terminal directly
linked with central computer.

b) Batch Branches
The branches where all transactions are carried out with the computer base system but
these branches are not connected to the central computer with wide area net working.
Batch branches are using three type of system, Branch Back Office (BBO) based on
FoxPro, Branch Automated System based (BAS) on UNIX, Branch Integrated System
(BIS) based on FoxPro in Karachi mostly branches are facing this problem. BAS was
establish in the beginning while BBO is currently implemented now efforts are under
way to convert all branches into Electronic Banking System (EBS) which is used by
online branches as this system does not require a person to remain sitting till the
branch closed its daily operation but the system automatically close it self when the
branch timing is over. The database in head office is also based on this system.

c) Manual Branches
The branches where all transactions are carried out manually and records are
maintained on registers usually stored in big wardrobes. Manual branches reports
Regional head office regarding their daily transactions. In Regional head office
through On Line, terminal data goes to head office central computer; Except for
branches those are On Line as they transfer there daily data directly through there own
terminal. As day-to-day, activities of all branches are recorded in a central computer.

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Evening data receiving center


Data form batch branches reach the main branch in floppy diskettes while form
manual branches it is in form of hard copy. Data comprises of transactions in profit
loss account, current account, advances etc termed as Daily Transaction Report.
Clerk in charge register all diskettes and manual in registers called job booking
register one for each of two type of data. These floppies and manual are bring in by
riders. There are fourteen riders in total who bring information form all branches
located in Karachi region.

Data entry Department


The next task after receiving the data is to enter that data in to a computer. The floppy
disk is directly inserted in the computer. The program in used is based on COBOL
language. This program is designed in away that it demand Hash Value value before
opening the floppy for further action this value serve the purpose of password or pin
code send by the branch on entering that value the data enter in to the computer. This
computer is attached with the terminal of central computer. The operator of that
terminal takes the data from the computer and converted it in to a text file through that
terminal the data finally goes to the central computer.

Defects and Error Handling


Errors of different origin occur when the data goes to central computer. Sometime
retrieving data from the system (BAS, BBO, and BIS), other than used in HO (EBS)
also caused errors. Other errors include Unmatched (This error occurs when document
no matched with the previous one exists), no master (when opening of new account is
not mentioned), Date in Valid, duplicate cheques (this error occur when the last
objection is not removed). These and other such errors are seen by the person in
charge. In the end of day print out of the data enter in central computer is taken.
AnyIncomplete information for any branch and any information require by that
particular branch is sent to that branch. More over material is used to make a WST
which is sent to State Bank of Pakistan.

8. Pension Disbursement Department


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The National Bank of Pakistan was Pakistans leading institution which performs the
function of pension payments or disbursements to pensioners. The pension
disbursement department is responsible for making pension payments to Government
Pensioners. The person who wants to receive his/her pension from National Bank of
Pakistan can open an account with any branch of National Bank of Pakistan. The bank
performs this function through Demand Draft Purchase or simply called DD Purchase.
This department performs following functions:

Making Pension Payments


Opening of Account of Pensioner
Entry of amount paid to pensioner in Government Pensioners Register
Verifications of Signatures of Pensioners
Making Demand Draft Purchase Register

9. Accounts Department
Accounts Department of the bank can be considered the most important department.
This department is basically concerned with processes and activities of recovering,
sorting, summarizing and reporting data resulting from the whole day transactions of
all the departments. Actually the process of this activity starts from the preparation of
all the required vouchers by different related departments. When these vouchers are
prepared, these are posted into respective computer terminals by the relevant
departments. Before merging, a batch list is printed out by Computer Department and
duly checked by the respective departments. After this, merging stage comes, after
which a proof list is printed out. This is the stage, where Accounts Department starts
performing its function. Proof list is checked by the Accounts Department. The
account department prepare following vouchers and reports

Monthly Profit & Loss account- F48

General Ledger

General Ledger- Abstract

Check Book Issue Register

Western Union payments Register

Demand Notices

Miscellaneous Book

Bank Transfer scroll

Posting NBP Advance Salary

Daily Statement- F21

General Ledger- Head wise

Hash Value Register


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End of Day register

Posting National Income Daily Account (NIDA)

Monthly return register

Charges A/c register

P-L-S Profit list

Weekly Telegram

Mail Transfer Register

Government Scroll

Provident file

Government Scroll Debit & Credit

Transfer Responding Advice Dispatched Register-F15

Cash Remittance IN

Cash Remittance OUT

NBP General Account

Utilities register

Statement of affairs

Minor expense recording

Use of Electronic Data in Decision Making


The technological development in the field of information systems make it possible
for management to use electronic data in decision making. An understanding of the
effective and responsible use and management of information systems and
technologies is important for managers, business professionals, and other knowledge
workers in todays internetworked enterprises. Information systems play a vital role in
the e-business and e-commerce operations, enterprise collaboration and management,
and strategic success of businesses that must operate in an internetworked global
environment. Thus, the field of information systems has become a major functional
area of business administration. The management of a business can use information
systems in their decision making process. Before proceeds its important to discuss
precisely about decision making.
Decision making can be regarded as an outcome of mental processes leading to the
selection of a course of action among several alternatives. Every decision making
process produces a final choice.xix The output can be an action or an opinion of
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choice.A significant part of decision making skills is in knowing and practicing good
decision making techniques. One of the most practical decision making techniques
can be summarized in following simple decision making steps:
1. Identify the purpose of your decision. What is exactly the problem to be
solved? Why it should be solved?
2. Gather information. What factors does the problem involve?
3. Identify the principles to judge the alternatives. What standards and
judgment criteria should the solution meet?
4. Brainstorm and list different possible choices. Generate ideas for possible
solutions. See more on extending your options for your decisions on my
brainstorming tips page.
5. Evaluate each choice in terms of its consequences. Use your standards and
judgment criteria to determine the cons and pros of each alternative.
6. Determine the best alternative. This is much easier after you go through the
above preparation steps.
7. Put the decision into action. Transform your decision into specific plan of
action steps. Execute your plan.
8. Evaluate the outcome of your decision and action steps. What lessons can
be learnt? This is an important step for further development of your decision
making skills and judgment.
The decision making of Management of National Bank of Pakistan rely on
information system resources which includes people and a variety of hardware,
software, data, and communications network technologies as resources to collect,
transform, and disseminate information in Bank.

Information System Resources of NBP


a) People Resources
People are required for the operation of all information systems. These people
resources include end users and Information system Specialists. The Management and
employees of National Bank of Pakistan are end users and Knowledge workers of
information system. These are the employees of the Bank who spend most of their
time communicating and collaborating in teams and workgroups and creating, using
and distributing information.

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The Information systems Specialist are people who develop and operate information
systems. They include System analysts, software developers, system operators, and
other managerial, technical, and clerical IS personnel of National Bank of Pakistan.
The system analysts of National Bank of Pakistan design information systems of the
Bank based on the information requirements of the end users. The software
developers create computer programs based on the specification of system analysts of
National Bank of Pakistan.

b) Hardware Resources
The Hardware resources of National Bank of Pakistan include all physical devices and
materials used in information processing. Specifically, it includes not only machines,
such as computers and other equipments, but also all data media, that is, tangible
objects on which data are recorded, from sheets of paper to magnetic or optical disks.

c) Software Resources
The software resources of National Bank of Pakistan include all sets of information
processing instructions. It also includes sets of operating instructions called programs,
which direct and control computer hardware. The followings are the examples of
National Bank of Pakistans software resources:

System Software:The National Bank of Pakistan uses Windows Operating

Systems for controls and supports the operations of a computer system.


Application Software: These are the programs that direct processing for a
particular use of computers by employees of the Bank. Bank uses BBO
system, Microsoft Office suit as application software.

d) Data Resources
The data resources of National Bank of Pakistan are typically organized, stored, and
accessed by a variety of data resource management technologies. The data about
Branch transactions is accumulated, processed, and stored in a BBO system that can
be accessed by Manager for an analysis and decision making.

e) Network Resources
The network resources of National Bank of Pakistan include:
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Communication Media: The Banks communication media include cellular

and landline.
Network Support: The Bank uses hardware, software, and data technologies
which are needed to support the operation and use of a communication
network. The Bank uses communication processers such as Modems and
internetwork processors, and communication control software such as network
operating systems and Internet Browser packages (Opera).

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Future prospects of National Bank of Pakistan


National Bank of Pakistan maintains its position as Pakistan's premier bank
determined to set higher standards of achievements. It is the major business partner
for the Government of Pakistan with special emphasis on fostering Pakistan's
economic growth through aggressive and balanced lending policies, technologically
oriented products and services offered through its large network of branches locally,
internationally and representative offices.The forward-looking management of NBP is
a firm believer in focusing on niches where there is critical mass and to create
products that meet that demand.
National Bank of Pakistan is gearing up to the challenges faced by the domestic
banking industry due to innovations and advances in the international banking world,
which is the consequence of globalization. The bank wishes to effectively utilize the
financial assistance being extended by the Government of Pakistan for banking sector
reforms aimed at reducing operating costs and improving profitability. National Bank
of Pakistan is distinct from other banks in that it has a nonprofit and service oriented
motive, which has manifested itself in the area of salary deposits of government
employees and payment of utility bills. The bank renders these services across the
country reaching as far as the remotest regions; from our northern borders to the
Arabian Sea. These services do not contribute towards the earnings of the bank; rather
they put pressure on banks resources. Nevertheless, the bank is committed to serving
small savers and the general public of the country. National Bank of Pakistan is
everyones bank and does not only serve corporate customers. To extending and
targeting research to improve bank earnings, through customer focus of banks
commercial and corporate branches, and by enhanced efforts towards the development
of human capital, the bank shall very soon transform from a bureaucratic organization
to a fast paced, modern, and competitive bank. In conclusion, the National Bank of
Pakistan have the vision, which will enable it to achieve even better results, safeguard
the interest of their customers and to assist them in their march towards progress and
prosperity in future.
The National Bank of Pakistan is confidence that tomorrow we will be
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Leaders in our industry


An organization maintaining the trust of stakeholders.
An innovative, creative and dynamic institution responding to the changing
needs of the internal and external environment

NBPs current management has boarder vision. They have taken steps to improve
customer services, streamline internal procedure and creating a delectating climate for
technology initiative.
Reorganizing efforts going on in the NBP has open many opportunities for NBP to
grow. For instance to achieve objectives NBP have taken following measures.

Setting of target for of making at least 300 branches country wide on line.

Closing of all those branches, which are burden on NBP.

Management to offer specialized services to major corporate including advisory


and debt syndication introduces the concept of relationship manager.

Comprehensive training programs has been develop to up grade the core banking
skills of the existing staff as well as integrate high quality hiring.

To improve the motivation of staff a merit-based culture is being promoted.


Through overhauling the manpower recruitment preservation and performance
appraisal system.

The actions taken by current management provide a great opportunity for NBP for
making it future prosper and can make NBP not less than any modern commercialize
bank in Pakistan.
The Management of NBP assess that the Internal Control environment is showing
signs of improvement as compared to previous years in all areas of the bank. The
bank is endeavoring to further refine its internal control design and assessment
process as per guidelines issued by the State Bank of Pakistan Accordingly, Bank is
making all possible effort to improve the professional skills and competency level of
the staff through need based training programs and our valued customers for their
support and continued confidence in NBP.

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Short falls/ Weaknesses of National Bank of Pakistan

The National Bank of Pakistans Advance salary, which has long been the
flag-ship product for NBP, is replete with charges of corruption, default and

inefficiency.
The National Bank of Pakistans huge number of borrowers is untraceable or

correct whereabouts are not known.


The housing finance product of NBP lacks proper infrastructure including
database support even after five years of post launch history. The similar
products launched by other commercial banks are much smaller in size are
running on well-articulated systems and are backed by proper policies and
guidelines. The NBP product, despite boasting a sizeable portfolio built around

some reckless selling, is mostly infected.


The NBP Karobar scheme is designed around Presidents Rozgar scheme. The
scheme which had all the potential to become a landmark was so badly

mishandled by National Bank of Pakistan.


The Quality of infrastructure added by National Bank of Pakistan during the

last few years is quite substandard as compared to that of peer banks.


In NBPs five year strategic plan 2007-2011 approved by board of directors
does not address any serious thinking on
Productivity improvement and benchmarking with the competition.
Development required for serving major sectors of the economy.
Infrastructure to support planned growth and vision.
Inducting and leveraging specialized human capital.
Bringing the institution on international banking landscape in the
coming five years, not to speak of the seven years which the current

management has already served.


As for as public interest is concerned there were no service standards
benchmarks and guidelines available in NBP. There were only old documents

that were crafted at least a decade or more back.


Due to poor planning the bank had book losses of over 1.2 billion rupees in the

Karobar Scheme.
The National Bank of Pakistans outsourcedemployees (2350) was obtained
from a single source. Most of these are performing the core function of the
bank outside their assigned duties without any training and supervision.
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The National Bank of Pakistan is incurred large expenses in running those


branches, which are not producing any income.

The up gradation of human resource is very slow in NBP. The branches of


NBP have less number of employees as their requirements. The concept of
One Man Show is adopted in many branches to save salary expenditure;
even most of the branches use their security guards for various tasks. The one
reason for this is that the senior management is able to decrease salary
expenditure of the bank, which result an increase in the net profit. For their
performance they received handsome amounts of bonus. But in long run it has

a negative effect on banks productivity.


The pensions distribution service or payments to EOBI beneficiaries, utility

payments; workers remittances are occupied lowest priority level.


In NBP Karobar scheme the product selected by the NBP is of inferior quality
and develops faults in the first few months of delivery.

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SWOT ANALYSIS
INTRODUCTION
To carryout the SWOT and Financial Analysis of NBP through the help of
calculating necessary ratios in this section.
SWOT analysis is an acronym that stands for strengths, weakness, opportunities, and
threats SWOT analysis is careful evaluation of an organizations internal strengths and
weakness as well as its environment opportunities and threats.
SWOT analysis is a situational which includes strengths, weaknesses, opportunities
and threats that affect organizational performance.
The overall evaluation of a company strengths, weaknesses, opportunities and
threats is called SWOT analysis.
In SWOT analysis the best strategies accomplish an organizations mission by:
1.Exploiting an organizations opportunities and strength.
2. Neutralizing it threats.
3. Avoiding or correcting its weakness.
SWOT analysis is one of the most important steps in formulating strategy using the
organization mission as a context; managers assess internal strengths distinctive
competencies and weakness and external opportunities and threats. The goal is to then
develop good strategies and exploit opportunities and strengths neutralize threats and
avoid weaknesses.
STRENGTH
OLDEST INSTITUTION:

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NBP is one of the oldest bank of Pakistan and first nationalized bank Hence its
customer base is strength from this plus point as customers have more confidence in
the bank. The additional value services as the privilege for the bank.
ALTERNATE DUTIES IN SBP ABSENCE
The NBP performs additional services for its customers as well as the other bank
customer in the absence of SBP.
MORE DEPOSITS THAN OTHER BANKS
NBP has the relative competence in having more deposits than the other bank. This is
because of the confidence the customer have in the bank. The bank being the
privileged and oldest bank in banking sector of Pakistan enjoys this edge over all
others, lacking it.
EMPLOYEE BENEFITS
The employers at NBP are offered reasonable monetary benefit. Normally two
bonuses are given Eid-Ul-Fitar&Eid-Ul-Azha. This serves as an additional benefit and
competency for the bank and a source of motivation for the employees.
BROAD NETWORK
The bank has another competency i.e. it has broad-basses network of branches
throughout the country also more than one branch in high productive cities. The
customers are provided services at their nearest possible place to confirm customer
satisfied.
STRICTLY FOLLOWED RULES & REGULATION:
The employees at NBP are strict followers of rule & regulation imposed by bank. The
disciplined environment at NBP bolsters its image and also enhances the over allout
put of the organization.
PROFESSIONAL COMPETENCE

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The employees at NBP here have a good hold on their descriptions, as they are highly
skilled Professionals with background in business administration, banking, economics
etc. These professional competencies enable the employees to understand and perform
the function and operation in better way.
HEALTHY ENVIROMNMENT
The working condition in the NBP branch here is very conductive and favorable for
better output. The informal environment affects the performance of the employees in a
positive way.
RELATION BETWEEN STAFF AND OTHER EMPLOYESS
The bank enjoys a good plus point when it comes to the employee manager
relationship the hearing as removing of discrepancies if any, between the employees,
and between the manager and employees.
WEAKNESSES
LACK OF MARKETING EFFORT:
The bank does not promote its corporate image, services, etc on a competitive way.
Hence lacks far behind in marketing effort .A need for aggressive marketing in there
in the era marketing in now becoming a part of every organization.
NBP UNDER POLITICAL PRESSURE
The strong political hold of some parties and government and their dominance is
affecting the bank in a negative way. They sometime have to provide loan under the
pressure, which leads to uneven and adjusted feeling in the bank employees.4.3.3
FAVORITISM AND NEPOTIS
The promotions and bonuses etc in the bank are often
powered by seniors favoritism or dependupon their wills and decision. This adds to
the negative factors, which denominate the employees thus resulting in affecting their
performance negatively.
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LACK OF FINACIAL PRODUCT


The bank falls far behind when the innovative and new schemes are considered. It has
not been involved in the tug of war between the competitors to the accounts and
strengthens the existing customer base. This stands out to be the major incompetence
and weakness of the banks.
INEFFICIENT COUNTER SERVICES IN THE RUSH HOURS
During the rush hours, the bank is founded out to be a total flop to handle the mob of
people peaking from windows and doors. The bank has deficiency to operate in the
stages of rush hours where the people find them services entangled in a situation of
nowhere because they are not well served.
LACK OF COMPUTERIZED NETWORK
The bank lack the strength of being powered by the network of computers, which
have saved time, energy and would have lessened the mental stress, the employees
have currently. This would add to the strength if it were powered by network of
computers.
LACK OF MODERN EQUIPMENT
The bank lacks the modern Equipment that is note counting machine computers. Even
if there is any equipment they lack to fall in the criteria of being rearmed as update
and upgraded
UNEVEN WORK DISTIBUTION.
The workload in NBP is not evenly distributed and the workload tends to be more on
some employees while others abscond away from their responsibilities, which server
as a demotivation factor for employees performing above average work.

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OPPORTUNITIES
ELECTRONIC BANKING
The world today has become a global village because of advancement in the
technologies, especially in communication sector. More emphasis is now given to
avail the modern technologies to better the performances. NBP can utilize the
electronic banking opportunity to ensure on line banking 24 hours a day. This would
give a competitive edge over others.
MICRO FINANCING
Because of the need for micro financing in the market, there are lot of opportunities in
this regard. Other banks have already initiated, now the time has arrived when the
NBP must realize it and take on step to cater an ongoing demand.

THREATS
EMERGENCE OF NEW COMPETITORS
The bank is facing threats with the emergence of new competitors especially in terms
of foreign banks. These foreign banks are equipped with heavy financial power with
excellent and

innovative ways of promoting and performing their services. The bank

has to take initiative in this regard or will find itself far back in competition.
POLITICAL PRESSURE BY ELECTED GOVERNMENT
The ongoing shift in power in political arena in the country effects the performance of
the bank has to forward loans to politically powerful persons which create a sense of
insecurity and demoralization in the customer as well as employees.
DOWNSIZING
The bank is currently acting upon the policy of downsizing which threaten the
environment of the bank Employees feel insecurity in doing their jobs and work,
hence affecting the over all performance of employees negatively.
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CUSTOMERS COMPLAINTS
There exists no regular and specific system of the removal of customer complaints.
Now a day a need for total customer satisfaction is emerging and in their demanding
consequences customer's complaints are ignored.

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COMPETITIVE ANALYSIS
Porters five forces model:
This approach is widely used for competitive analysis. It is because of the high
intensity of competition among companies there five main competitive forces.
Rivalry among competitive firms:
It is a very powerful force among the competitive forces the strategies pursued by
one firm can be successful only to extent that they provide competitive advantages
over the competitor. These competitive strategies may be lowering prices, best
quality series. The NBP offering very low charges an demand draft, telegraphy
transfer, mail transfer and give other additional services to the customers and to
the Nation. Because NBP is a Nations Bank.
Potential entry of new competitors:
Whenever new firms ca easily enters a particular industry, the competition
increases. The gout restriction, tariffs, patents etc can stop new firm to enter into
the business as per Banking industry is concerned this market is already very
situated in Pakistan and there are banks with quality services and low charges. So
there is no threat to NBP from potential entry and NBP is also a public sector bank
because of that no other new bank not takes over it.
Potential Development of substitute products:
This is the third factor affecting the competitions. There may be some other
product can be substitute the product of that industry. For example banks offering
sawing schemes in Pakistan and these schemes are also offered by GPOs in
Pakistan so they must compete them in this field. If they offer low rates than
GPOs so people will go to deposit in GPOs. People concentration high rates so
thats why sawing PLS accounts are more then current accounts. The next
examples will ATM which substitute presenting cheques at counter and encash it.
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The NBP is lacking in this field. It must improve in this field to compete the
competitors.
Bargaining Power of Suppliers:
The bargaining power of supplier affects the intensity of competition, especially
when there are a large number of suppliers. In case of banks the suppliers are
customers they supply the money to banks. Now they must offer good services,
quality, and safety. Low charges etc to customers. In this field NBP is very good.
B/C at offers good quality services to customers. They charge low charges on
remittances. So thats it is a competition to other banks.
Bargaining Power of Consumers:
When customers are concentrated or large, or buy in volume, their bargaining
power represents a major force affecting intensity of competition. Now the
number customers in Pakistan for banks are very high. Banks offering variety of
products and services to their customers. NBP have a large number of customs.
Now it must offer good services and products to their customers to attract them to
come to NBP.
Summation
The summary of is SWOT Analysis of NBP. To know how NBP can compete
well and how to maintain its position in the market as a best services organization.

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FINDING AND OFFER CONCLUSION


INTRODUCTION
I have divided this section in four parts. Which are as under. These analysis are
mainly based on my practical experience at the NBP.

Problems at the branch.

Function analysis.

Administrative analysis.

Personal managements analysis.

PROBLEMS AT THE BRANCH


Customer Satisfaction
In NBP customer dealing is will, but during rush hour the customer has to wait for a
long time for their turn. Its quite hard for a new customer or potential customer to get
the required information.
Poor record management and filing system
During my internship I observed that filing system of branch is not good. When
certain record is needed the staff has to struggle to find it out and a lot of time is
wasted.
Unequal distribution of work
Work is not equally distributed. On one hand some employee have to work all day
without relaxing while some others have nothing to do at all. This not only creates
confusion among employees but also hurting and disturbing for overall setup of the
bank. And above all it results in dissatisfaction among customers as well.
Marketing visits

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A useful mode of contact is through personal marketing visits. Such visits are
important in informing and perusing the existing and potential customers about the
products and creating a sense of belongingness with them.
FUNCTIONAL ANALYSIS
Formal Organization
Formal organization includes the activities of two or more person, which are
cautiously determined groups and coordinated towards a given objective. It provides
base when people are able to communicate with other, when they have common
purpose and they are willing to work.
In NBP, we find a formal organization. Bernard referred to an organization as a formal
when the activities of two or more persons are coordinated towards a given objective.
The formal organization comes into being when people are able to communicate with
one another or willing to act and share a purpose.
In this formal organization of NBP the activities are carried out in a more formal way.
In theoretical terms it provides basis for communication with one another but in
practice it is not exercised because an employee at high level cannot get straight away
to manager or SVP and ask him about of his problem faced by him, because first he
has to talk to his immediate superior and follow a proper channel of communication.
Difference between theory and practice
A vast difference exists between theory and practice and NBP has written procedure
but practical work done by employees is a bit different from written procedures.
Bank duty to maintain secrecy.
They dont care about maintaining secrecy, especially during the rush hours. They
speak loudly about the account position and while getting clearance of cheque the
person can easily get the whole information from the ledge. The deposit clerk must be
careful while passing any cheque. In this regard another shortfall is in giving the
information about the balance on telephone.
Excessive paper work
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It is notified that due to the lengthy procedure of paper work the bank employee are
over burdened. They are unable to give proper attention to the clients and face
difficulties in getting their job done. One reason for lengthy procedure and excessive
paper work in the bank is the lack of computerized technology.
More accounts fewer deposits.
Efficient banking is one, which does not emphasize on number of accounts but on
greater amount of deposits. NBP is more interested in increasing its number of
account irrespective to its deposit. The main reason behind it is that bank does not
provide personalize service to all the account holders and does not improve its quality
and services
Delegation of authority
Manager has very limited authority; he has to take the approval from his management
authority i-e. In case of advance he has to take the approval of general and regional
manager. The other problem is created, when the manager is not present in his office,
the customer having to wait for hours. This discourages both customer and officers
because they have to suffer a lot

ADMINISTRATIVE ANALYSIS
Job analysis is not effective
Only on the basis of job analysis it can be decided how a right person can be hired,
trained, compensated or promoted. It is very important for an organization that nature
of the job is described and job specifications are mentioned. Most of the employees
are simple graduate and do not have proper background about their job. This creates
problems both for organization and for the employees. In NBP salaries are given
according to the seniority and grades. People with simple or complex responsibility
are getting the same salary and facilities. This creates dissatisfaction among
employees.
Carelessness in opening of account
When customer comes to open an account, the staff does not bother to check his/her
place
phone number and permanent address. It is important because in case of
overdraft by mistake or anything which places his accounts in debit it will be difficult
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to trace him. On the other hand he may be involved in any fraudulent activities against
the bank. In this case the bank will be in awkward position.
Lack of specialized training
NBP does not provide adequate facility of specialized training to their staff. Training
is generalized rather than specialized. As the worker finishes his training, he is
inducted into a specific field without having great deal of knowledge about the field.
In the Balakot Branch, Balakot the newly recruited employee training was not
imparted, they all learned things on the job.
Low Profit Rates
Most of the customers shifted their account to the National Saving Center because of
the low rates of saving deposit discourages the customers. Bank should increase their
profit rates to attract customers.
Poor job rotation.
There is absence of job rotation in NBP Balakot Branch, Balakot. A person placed in
one-department remains their forever. It reduces career opportunities as well boredom
and in the end results in career plaguing. Job rotation is very important for employee
especially for those who are newly recruited. The newly recruit should be rated in all
department of the banking in order to get familiar with working of different
departments so that when they get a responsible position they have know how of the
whole system.
Delays in Loan Advancement
It has been observed that there is delays in sanctioning of cases form the head office,
which results in customer dissatisfaction.
Lack of appreciation
Another very important thing which is ignored in the bank is appreciation if the
employee on their good performance. If hard work and performance of employees is
not recognized and appreciated they become dishearten which results in decline in
performance.

PERSONAL MANAGEMENT ANALYSIS


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Need for better training program


Need of training is greatly emphasized all around the world. Training of the personnel
is part of human resource management. It has been noticed that the training program
of NBP is not adequate.
Once the candidate is selected and placed on the respective job. It becomes essential
to train him adequately for the task. They should learn new methods for motivating
customers. The training programmed of the bank should include scientific techniques
to improve the decision-making and interpersonal as will individual needs of the
employee both specialized to fresh as well as on job to maintain the high standards of
service.
Developing Managerial Leadership
Leadership is a practical term of visible, clear on objective and communicating better
control on financial and administrative matters. Manager is not only responsible for
their own units in business, but also in people terms i.e. training, recruiting, grievance
handling and taking immediate initiative in crisis situation to take major decision
affection the future of the bank and banking community.
Recruitment policy
Human resources are the lifeblood of the organization. If the personnel are recruited
carefully they can become asset to the organization in the case of carelessness a
liability on the organization. Bank is not following its recruitment policy properly due
to favoritism, nepotism and political pressure. Both the top authority and staff union
tries their best recruit their favorites,
indulgence of political pressure add salt to the wounds. The persons selected through
these channels are infantile and do not work for the betterment for the bank.
Promotions
promotions in NBP is purely on the basis of seniority, so the new young person
having high qualification remains behind for quite a lot of time. Top management and
staff union put pressure for the promotion of their favorites, which gives a sense of
deprivation to the deserving employee and their efficiency is affected. As the concept
of promotion is attached with better in terms of greater responsibility, more prestige,
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greater skills and increased rate of salary. Thus a better and impartial policy of
promotion needs to be followed.
Transfer
Transfer means when a person is shifted from one place to another place. It is done
either that person is needed more on the other branch or for improving his skill
variety. It is the policy of the Bank to transfer each employee 3 to 4 years.
Marketing at desk
Bank employee come in daily contact with many people who happen to deal with the
casual remittance, travelers cheques, safe custody, pensioners, depositing license fee
and variety of other functions and variety of other people with whom the Bank has no
account or regular business relationship. The Bank employees are doing very little on
their own to explore the possibilities of selling banking services to them as a
marketing contributor. The entire Bank community should make a conscious effort in
addition to their normal work to explore the possibilities of selling banking services to
them. The market opportunities are hidden in every dealing a banker handles; the
question is that if he has the art and urge to seize such opportunities.
Lack of business communication
There is no proper way to give information to their customer. To avoid this minor
dissatisfaction and tension in the mind of customer, and deficiency of the service, it is
recommended that the bank should provide brochures etc containing information in
details.
Some general information should be placed in information notice board on the
entrance where customer can see it easily or it should be self-attractive.
Summation
Discussed the review of NBP, Balakot Branch, Balakot. That is mainly concern with
the problems, needs and requirements, rules and regulations at the branch. The next
chapter is about the recommendation and suggestion of NPB.

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RECOMMENDATIONS & SUGGETIONS


INTRODUCTION
NBP is an effectively operating and profit making organization and carrying out its
activities under a specified system of procedure. The main regulatory body is State
Bank of Pakistan, which provides policy guidelines and ensures that the money
market operates on sound professional basis. While the head office specifies the
whole procedure of function and operations. This procedure has been modernized
with the passage of time with a view to streamline the approach and underlying
procedure for effective overhauling of its own capabilities so as to bring them at par
with international practices.
Here I am giving some suggestions, which in my view can add some input for
efficiency and better performance of NBP as an organization in general and City
branch in particular.
The recommendations are as follows:
Professional training
NBP staff lacks professionalism. They lack the necessary training to do the job
efficiently and properly. Although staff colleges in all major cities but they are not
performing well. For this purpose these staff colleges should be reorganized and their
syllabus should be made in such a way to help the employee understand the everchanging global economic scenario.
Banking council of Pakistan should also initiate some programs to equip the staff with
much needed professional training.
Delegation of authority
Employees of the bank should be given a task and authority and they should be asked
for their responsibility.
Performance Appraisal
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The manager should strictly monitor the performance of every staff member. All of
them should be awarded according to their performance and result in the shape of
bonuses to motivated and incite them to work more efficiently.
To Over Come Problem of Space and Furniture
In the critical analysis this, problem is discussed. To overcome this problem it is
suggested that a special section should be made inside the branch. Which should only
handle the treasury function, salaries and pensions of federal personnel or the bank
should do these functions in the evening time. Also management should purchase
more furniture and arrange them in such a way which provides maximum space and
convenient especially in deposit department and there should also be convenient
sitting place for customers.
Transfer
Transfer is not properly carried out. Some of the employees are continually serving at
the same post. They are simply rotated at the same branch. Therefore it is
recommended that evenly rotation of every employee should take place after every
three years in different braches of the bank.
Changes in Policies
There should not be any abrupt policies change by the upper management, as this
practice hurts the customer confidences in the bank. Government should make longterm policies
Need of Qualified Staff
Required, qualified staff should be provided to branch in order to improve the
functioning of the branch. Especially a telephone operator should be appointed.
Utility Bill Charges
Bank gets Rs. 2 to 3 to processes a utility bill, and it is very tire, tough and hard job
despite this working resulting in a loss to then Rs 3 to5 per transaction. These charges

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should be increased to RS 10 per bill to enable the branch to cover their handling
costs and make some profit.
Link with the Head Quarter
100 major branches of NBP should established a direct link with the, head quarter
In Karachi, through Internet or Intranet. This will make the functions and decision
making of the management easier and convenient.
Credit Card
National bank of Pakistan should start its operation in credit card. These cards are
very helpful for the ordinary customer in general and the business people in particular.
To make it mores secure and to eliminate the misuse of it, the management is required
to keep proper security against the card.
Installing Validator and ATM
Validator machine is used to count the currency notes and its installation will help to
eliminate to counting errors and will save time.
This branch is situated in the City, which is supported to be the hub of business
activates. In this area an auto teller machine (ATM) is the need of the hour
businessmen can easily check their balance in the bank and also with draw their
money conveniently.
Interest on Overdraft:
Overdraft is a short-term credit facility provided by the bank to its trustworthy
customers free of interest. Only bank commission is charge small amount of mark-up
on the overdraft, which will help the bank to improve its revenue position.
Clean Loans
Clean loan or clean overdraft is the credit facility extended to the customers to the
customers without any security. These types of small term loans should not be
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extended to anybody, because sometime these loans are provided to blue-eyed people
of the management and they become a part of bad debts.
Cash Financing
In this mode of financing the amount of credit not utilized by the borrower is
remained tax-free. It is recommended that a small amount of interest should be charge
on this amount as well because the bank gas kept-aside the amount for that borrower
and can not advance it anywhere.
Decreasing Administrative Expenses
Bank should their administrative expenses. This was Rs 8 billion in the year 2000.
That can be done by lying off the surplus pool of employee with golden handshakes
scheme. The branches that are not much used could also be closed. Employee can also
be how to control the bank expenses. That will give positive results in the future.
Needs to be Flexible in credit Policy
As mentioned earlier, NBP is very conservative in advances and loans policy. It
reduces the investment opportunities. Also loans should be given to the small
businessmen and the agriculture sector at the low markup rate. It should adopt flexible
credit policy while giving credit to the agriculture sector.
Technological Advancement
I would like to suggest that at least all the main branches of NBP should be fully
computerized in order to expedite the dealing process among bankers and their
customers. Every department should be provided a computer with adequate training
(especially Advances, Deposits and Foreign Exchange departments).Daily records
should be entered directly into these computers, (instead entering the overall daily
transactions after the banking hours). It will not only reduce transaction time, will
increase accuracy but will also be efficient as well.
Not only it will be economical but will also reduce the extra burden of work of the
bank. It will also help in reducing the use of excessive paper work.
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Staff Relationship
Good relationship among staff member leads to the peak performances in any
organization. I observed that the staff relationship was normal other wise but some
time I noticed that there existed a little conformity among the staff members. Another
syndrome from which the staff suffered was that all of them considered themselves
more important than others. Some of the officers used to say that if I am absent for a
day the bank would stop working. So this sort of attitude is not good because it mars
bank image and juniors willingness learn and work hard and in the end will hurt the
whole team.
Improper Distribution of Work
Proper distribution work leads to success in every organization. Proper distribution of
work prevents the employee from over and under work situation. So for a smooth
running of an organization proper distribution of work is the hint to be followed.
During my internship I observed that there was no proper distribution of work in the
bank. I saw that some of the employee worked like ants other sat idle starting here and
there. So this created a lot of over work situation for while relaxation for other.
Favoritism and nepotism
In the City branch during my internship I saw that when some of the employees are
transfer to other places, due to their relation with influential people and with top
management they can cancel their transfer in few weeks, when they are unsatisfied at
that place.
So I suggest that in the organization there should be no favoritism, nepotism and
politics and their transfer and promotion should be made on merit and according to
the rules and regulations of the bank and provided favorable environment to the
employee to show their performances.
Inter Departmental Transfer
I watched during my internship that, there is number of employee who have worked
on one seat for many a year. It can have negative effects motivation of employee who
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is hard working and intelligent. Take the example of advances section. In advance
section if the employee is transfer after sixth month or seven month, how can he be
able to show his performances and how can he be able to know the bank customer in a
short period of time.
Foreign currency Account
For the internship the place I have selected was City branch, which is my forefather
land and I know that from area many people have traveled to other country for
different kind of jobs, and I have heard personal complaint about the unavailability of
foreign currency account in banks. So I thick it is wonderful opportunity for the bank
to open foreign currency account.
Marketing Policy
The branch should adopt various marketing strategy and promotion strategy to
promote the bank and its product.
The most important in my opinion is personal marketing; it is the most effective of all
when you think in term of branch level. But on the whole organization level, they
should arrange the seminar with in the bank and outside the bank. They should
introduce various prizing schemes just like Allied Bank. Karamad Scheme, Bank AlFalah (monthly income earning scheme) and various others.
They should do more advertising through newspaper and media and through channel
of personal contacts.
Complaints of Customer
There should be an information desk to provide the information and to receive the
complaints of the customer in the bank.
There is no complaint box available in the branch and not any person appointed to
hear the complaints.
Every person cannot go to the manager for the complaint because most of the people
are hesitant. So I suggest management to install a compliant box in the branch, and
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recruit a special person for that guidance of the customer when they are unable to
manage some difficulties in banking matters.
Analysis of the Business:
Proper analysis of the business reports should be conducted before extending any type
of loan. For this purpose professional training of the stuff member is required.
Organizational Commitment
It is suggested that employees working on daily wages basis should be given some
benefits, which the other employees are getting. Their salaries must increase
according to efficiency, performance and service.
Managerial Leadership
In the analysis, we have discussed the difficulties of the assistant in taking any
initiative; therefore it is recommended that the assistants should he given special
training to make them ready for the leadership.
Credit Monitoring
The credit department of the bank should carries out vigilant credit monitoring. They
should ensure the proper payment of installments and the mark-up by the borrower.
The staff members who have done all the paper work of the loan extension should
perform the monitoring, as he/she will be having more information about the
borrower.
Extended Banking Hours
The banking hours may be extended up to six, as being practiced by HBL opposite to
it.
Some of the business community due to law and order situation are now reluctant to
keep the fund in their premises and would want to depart with it. Therefore, City
Branch may extend the night banking to cater to demand of this business community.
The branch could also be opened to cater the requirements of this business community
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Limited staff:
Housing and House Hold Goods loans
Bank should initiate these loans because most of banks customers are middle class
and they cannot afford to buy house or household goods at once by their own
Avoiding Bad Debts
Great care should be taking while extending the loan. Loans should be awarded
against reasonable securities, where market value should be equal to the loan granted.
Policies should be crafted in a way to ensure that no loan is extended on political
pressure. SBP regulation for loan approval should be strictly followed. According to
which the current ration of borrowers business must be 1:1 and the debt to equity
ratio should be 60:40, means the liquidity position of business should be healthy.
Car Financing Scheme
Another financing scheme with the name of MARE GARE CAR FINANCING
SCHEME should be initiated This finance scheme will help the general public to buy
the car of their choice in easy quarterly installments The bank monitors will do strict
monitoring and the car will be hypothecated with the bank against the car loan.
Schemes implementation plan is give in the next chapter.
Summation
We discussed in this chapter about the recommendation and suggestion for NBP as an
organization in general and NBP, Balakot BranchBalakot in particular. The next
chapter is about the implementation plan in the view of recommendation and
suggestion.

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Glossary
NBP

National Bank of Pakistan

ATM

Automatic Teller Machine

FED

Federal Excise Duty

WHT

with Holding Tax

TDR

Term Deposit Receipts

CDR

Call Deposit Receipts

PBA

Personal Banking Advisor

BBA

Basic Banking Account

PLS

Profit and Loss A/C

TD

Term Deposit

AOF

Account opening Foam

AMO

Account maintenance officer

KYC

Know your customers

SSC

Specimen Signature card

GBO

General banking officer

ICO

Internal control officer

CSO

Customer service officer

DD

Demand Draft

PO

Pay Order

FTA

Fund Transfer Application

CPD

Central Processing Division


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NIFT

National Institute of Facilitation Technology

TDR

Term Deposit Receipt

RTC

Rupee Travel Cheque

IBC

Inward Bills for Collection

OBC

Outward Bills for Collections

MO

Main Office

HO

Head Office

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References

Introduction: http://nbp.com.pk/nbp/about_nbp.asp

Vision / Mission: http://nbp.com.pk/mcb/mission_vision.asp

Corporate information: http://mcb.com.pk/mcb/corporate_information.as


Internship Activities:
PBO (Mr., Imran but)
BOM(Mr. Ismaile)
CSO (Miss sane)
Remittance (Miss Amana)

Financial Statement: Google.com.pk

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