The successful candidate will be responsible for Account Maintenances, Report and
Documentation reviews and leadership of 20-25 FTE
Objectives:
Exercises full leadership and supervisory responsibility over medium sized Operational
Support team (typically up to 25)
Deals with variable operational issues with potentially broader business impact
Evaluates subordinates' performance and makes decisions for staffing, pay increases,
promotions, terminations, etc.
Recommends and executes new work procedures for operations team supervised and area
supported
Ensures the quality of tasks provided by self and operations team managed
Impacts the team and closely related work teams by influencing decisions through advice
or facilitating services; accountable for end results
8-10 years of which 4-6 years in Operational process management in Banking Operations
Customer oriented
Competence in Risk & Control, detailed knowledge of Citi policies and procedures,
ability to identify and mitigate emerging risks
Skills:
Professional Attributes:
Personal Attributes:
Assistant Manager: The successful candidate will be responsible for Account Maintenances,
Report and Documentation reviews and leadership of 12-15 FTE.
Objectives:To manage a team of processors responsible for Account Maintenances,
Documentation and Report reviews.
Core Responsibilities:
Ensure compliance with all regulatory requirements and internal Citi policies
Day-to-Day Responsibilities:
Track metrics for performance measurement, service levels and monitoring key triggers
for early warning signals
Drive initiatives to enhance Client experience and improve operating efficiency and
productivity through re-engineering and process improvements by actively identifying
opportunities
Regular tracking and de-risking processes from Fraud, Operational, regulatory and
Information security risks
Key Deliverables: