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TFSDA

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY


Davao Region
Provincial Office Davao City/sur
6'16 Rimas St., lnt. 2 Aquino Subd., J.P. Laurel Ave., Bajada, Davao City
tel.no. (+6382) telefax 227-3834
email: regionl l.davaodelsur@tesda. gov ph

MEMORANDUM
No.

sl

series 2015

FOR

GASPAR S. GAYONA, CESO III,Ph.D


Regional Director
This Office

THRU.

ARLYN S. BANDONG
Chief ROD

ATTN.

PERLA M. OJEDA
TESDS ll/ RO-IQA Focal

FROM

THE PROVINC]AL D]RECTOR


TESDA-PO Davao City/Sur

DATE

August 18,2015

SUBJECT

CORRECTIVE/PREVENTIVE ACTION REQUEST (CPAR}


REGISTRY

We are submitting herewith the six (6) pages hard copies of Davao City/Sur
CPAR Registry/ TESDA-QP-03-F06 (Rev.No.o1-10110114). The soft copies of the
CPAR Nos.DC/Sur@2015-1 1-02-001 lo O22 and the CPAR Registry were sent
already in the official e-mail address of the region.
For your information and acknowledgement, please.

R.

TESDA XI

use /, CAfl
, creale SUCCESS Aecause

RECEI\ID BY
DATI :

N;SToR S. TABADAft

TESDA.OP.O3-FO6

Rev.No.01-10/10/14
coRRECTIVE/PREVENTIVE ACTION REqUEST (CPARI REGISTRY
CPAR

Dot

vefiff.oato

Ctitlcolily

olfi,e/

Corrcction/ Correctlve/ Pretentlee Actions

lnsalau
NC

CPAR

ITSDA'

@-2015-11.

:ity/sur

02-

mUloly

Control of
Do{uments

PO

10,2015

TE5DA.

Control of

No.oclsur Davao
@,2015 11 City/Sur
o2-

oo2llulY

hasinS

PO

NC

Mis-interpretation
i. no.viaencettt"tthe Qualitv Manual being used bvthe
given by the Foal.
PQMRis controlled
lt
does
not
bear
PqMR
is
uncontrolled
ofthe
Manual
The Quality
the cfitrolcodes and as labelled For Reference Only. ISO
9OO1L2OO8 la'rse4.2.3 stales that documents required bY the
QMS shallbe controlled. Controls to includeapprovalprior to

Conduct an lnventory oI all Quality

Thereis no evidencethatthe required purchasinS r&ords are


faild to keep the
mainteined. The Property Card, Stock card and RePort on
recording control
Supplies and Materia15 lssued are not presented at thetime of
audit, ISO 9OO1:2008.lause 4.2.4 states that records established

Strictly follow the recording controlsystem


indicated in the Records lnventorY and
Appraisal.

rt*r"

Procedures Manualshallbe done by the


Control Document Focalon the loth day,
.very after [O ofthe year and ensures that

lhe Head of Office and all the Process Ownrs


shallhave copi6 on Controlled Documents as
recorded in the QP-o1'F02 or to8 Book.

to provide evidence of conformity to requirements and ofthe


effe.tive operation ofthe QMS shallbe controlled. The
orSanization shall establish a documented procedureio deline
thecontrols needd for the identification, storage, protection,

10,201s

retrieval, retention and disposition of records Records shall


remaih le8ible, readily identifiable and retrievable
TESDANo.OC/Sur

Davao

G'-2015-11

city/sur

oO3/luly

PurchasinB

PO

No.oc/sur

Oavao

Gl-2015-11

city/sur

02'
10,2015

PO

POMR

Failed in craftingthe

functionalobjectives
crafted.
ofthe
rEponsibiliti6
were
the
duties
and
prerented
What was
focal person at the time ofaudit
l5O 9m1:2008 clau3e 5.4.1 states that top management shall
ensurathat quality obiectives, includinSthos neededto met
requirements for producl are established at relevant functions
and levls within th organiration The quality obje.tives shall be
mearured and consistent w(h the qualitv policy
proceis

LO,Za\s

TESDA.

T}ereis no evidencethatthe Functional Objectives of this


i5

The Focalwillkep on updatingthe

functional obiective, every 2nd month ofthe


year as indicated in the olfice order.

Offi ce order will be issued, Iequiring all staff


failed to meet all the lo meet every Fbruary and aSree onthe
current Functional Objectives.
staffand craft the
Head and the process owner'
The Functional Objectives presented bYthe POVIR andthat bythe functional ob jectives.
focal person on Assessment and certification are different at the

Thereis no evidence thatthe Functionalobjectives for


assesrment and certi{ication proces5 were aSreed upon by the

The Head of o{flce

9m1:2008 clause 5.4.1 5tat6 that top manaSment shall


ensurethat qualitYobi.tives, includingthose needed to meet
ISO

requirements for product are established at releva nt fu nctions


and lvels within the orga nization, The quality obiectives shallbe
me.sLr ed and (onsistent wlth the quality pohcy

Page 1 of 6

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TESDA.

No.oc/sur

PurchasinS

Goods were delivred beforeth Purchas Order was served

to

Failed to che(k the

The
the supplier.
erroneouslY written
POfor Molave TireSLrpply was datedlune8,2O15 whilethe
ISO byrhesupplier.
CharSe lnvoice was dated lune 3, 2015.
9001i20o8 clause 7.4.2 slatesthat Purchating information shall
describethe product to be purchased, includinS, where
appropriate a)requirementsfor a pproval of p.oduct, procedures,

Davao

@-2015-11
City/Sur
02PO

013/!ly
10,2015

processes and equipment, b) requirementi for qualifi.ation

personnlto assist in reviewing


prorurement do.uments prior for approval.

To desiSnate

of

personnel and c) QMS requirements.


There is no evidencethat customer property is

TESDA.

beingt

ken cared

oraanization,

No.Dclsur

Davao

@-201s-11

City/sur

documents ofaccredited competency assessor are notfound at

PO

thetime ofaudit. (Ms.

and

ofbythe

sasube).

To design a ffling system

with appropriate

labelling and include the Records Matrix/


Records lnvmtory Appraisal.

ISO

9OO1:2008 clause 7.5.4 states that the orga nization shall exercise

10.2015

care with customer propertywhile it is under th e orSa nization's

controlor being ured


TESDA.

PQMR

by the orga nization.

The Customer lnquiry and Feedback Forms are not properlyfilled

Failed to

No.Dc/sur

0avao

up.

@-2015-11
02-

City/sur

The Name ofResponsible Person and Acton Taken on Customer

PO

lnquiry and for the month of February 2015 CIFF are notfilled up.
ISO 90o1:2oo8 clause 8.2.1 states that as one ofthe
measurements ofthe performance of the QMs, the or8anization
shall monitor information relatingtoEustomer perception as to

01s/luly

NoappropriatefilinS

The

10,2015

followthe

CIP:

Toconduct learning session on howtolill-up


the CIFF.

whether theorganization has met customer requirements, The


methods ofobtaining and usinB this information shallbe
determined.
TESDA-

PQMR

To make a thorough analysis

the computation

suSSestions/complaints vis-)-vis the


customersatisfaction rating indicated.

whilethere was said to be resolutions tothe complaints ofthe

Failed in the

To

customers, communrcallon oT the resolulron to Ine concerneo


customers was not evident at the time ofaudit (SO, CAV).
ISO 9001i2008 clause 8.2.1states that as one ofthe
measurements ofthe performance ofthe qMs, the organization
shall monitor information relating to customer perception as to

implementation of

Davao

deeper assessment

@-2015-11

city/sur

customer compiaints such as erroneous spelling in the names in


the National Certificates
ISO 900L2008 clause 8.2,1 states that as one of the
measurements ofthe performance ofthe QM5, the orSanization
shall monitor information relating toustomr perception as to

02'

016/uly

PO

10"2015

inthecustomer

Mis-interpretation of

The net customer ratisfaction ratin8 was computed at 10O%,

No.oc/sur

ofthe raw data

(CIFF) documented some

whether theorganization has met customer requirements. The


methods ofobtainingand usingthis information shall be
TESDA.

No.Dc/sur

Davao

@-2015-11
02-

City/sur
PO

10,2015

PqMR

to be noted in the ClFFform as to when it is

whether the organiration has met customer requirements. The


methods ofobtaininS and usingthis information shall be
determined.

Page 4

inform the clients on theaction taken of


rne cornPrdroG rn (ne succeeurra udosdLUo

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is no evidencethat analysis of d.ta is being undertalen by


orsaniuationtoimProvetheproessottheproduct
aoalysis oflh Tracking Sheet5 uied for Progrem ReSistration
Assessment and Certilication are notlound atthetime of

to prparethe

Likwise, analysis ofsupport servaces items such as

ensure that sem estral a na lysis ofProgram


Registration and Competency Assessment &
lrackinSsheets and Support
items such as Communication exp.,
and power consumption are prepared

analyred on the loth day, every after

e)(penses, fuel consumption and power

EO

9m1:20O8 clause 8.4 states that the or8anization shall


determine, colle.t and analyzeappropriat. data to demonstrate
suitability and effectiveness ofthe QMS and to evaluate
improvement of the qMS can be made.
ISO

Preveotive action/e are not retorded through th cPAR folm thus


followinS requiremsnt of8.5.3 cannot be assessed, to wit;
of potential nonconrormance, rootcauseanalYsis,
action taken with defined deadline and evaluation of

Cily/sur

ISO 9OO1:2O08 clause

to finalize the
in the CPAR

management ensurG iocheck that the


identified possible Preventive Action shall be
re(orded in the CPAR Form.

8.5.3 state5 that the organizatioh shall

action to eliminateihe cau5es of potential


in ordr to prevent their o.currence, Preventive
to the effects of the potential
approPriate
shallbe

Su

NESTOR S, TAEADA

TULO
5 (lQA Focal Person)

Provincial Director

Jt4tos

Page 6 of 5