server installation
guide
Contents
Contents
Contents ...................................................................................................................................... 2
0 Disclaimer ................................................................................................................................. 3
1 System requirements ................................................................................................................. 4
2 Preparations.............................................................................................................................. 5
2.1 Network connection: network layout and ports ...................................................................... 5
2.2 Back up your data ..................................................................................................................... 6
2.3 Download and install the .NET Framework .............................................................................. 6
2.4 Download and install memoQ version 4 .................................................................................. 6
2.5 Plan and configure your project and resource folders ............................................................. 6
3 The memoQ server installation process ...................................................................................... 8
3.1 Downloading ............................................................................................................................. 8
3.2 Starting the installer .................................................................................................................. 8
3.3 Setting up the database ............................................................................................................ 9
3.4 Installing memoQ server program files and intializing the database...................................... 10
4 Activating and starting memoQ server ..................................................................................... 12
4.1 Activation ................................................................................................................................ 12
4.2 Retrieving licenses without an Internet connection .............................................................. 13
4.3 Starting and stopping the memoQ server service ................................................................... 13
5 Configuring and controlling memoQ server .............................................................................. 15
5.1 The memoQ server administrator ........................................................................................... 15
5.2 Accessing your memoQ server for the first time .................................................................... 15
5.3 Setting project and log file paths ............................................................................................ 16
6 Troubleshooting the memoQ server installation ....................................................................... 17
6.1 The memoQ server service does not start .............................................................................. 17
6.2 When memoQ server stops unexpectedly .............................................................................. 17
This guide covers memoQ server version 4. It contains text items from the English user interface of the
program. These items are under constant verification and are subject to change without prior notification.
If you are viewing this document in an electronic form for example, in Adobe Reader , web addresses are clickable, and take you to the page described in the text.
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0 Disclaimer
0 Disclaimer
Installing the memoQ server requires more knowledge and experience than installing a desktop program such as memoQ itself. Do not start making changes to your system unless you are completely
aware of what you are doing.
Kilgray offers to install your copy of memoQ server on your computer as part of product support.
We recommend that you stop making changes to your system immediately, and ask for Kilgrays help
if:
your system behaves in an unexpected way when you start installing the memoQ server.
Asking for help from Kilgrays product support service might save you a lot of time and frustration if
you fail to install the memoQ server at the first attempt.
Important: Although Kilgray product support will make all efforts to install memoQ server on your
computer while leaving all other programs and settings intact, other applications on the computer
might interfere with the installation. Kilgray cannot take any responsibility for the proper operation of other applications on your server.
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1 System requirements
1 System requirements
To run the memoQ server, your computer must meet the following requirements:
100 MB of hard disk space for the application. You will need additional space possibly, a few gigabytes to store resources such as translation memories or term bases, and projects.
A Windows operating system (Windows XP Professional; Windows Server 2003 or 2008; Windows Vista Business, Enterprise, or Ultimate; Windows 7 Business, Enterprise, or Ultimate); Windows Server 2003 or 2008 is recommended. 32-bit and 64-bit operating systems are both supported.
Microsoft .NET Framework 3.5. You need to install this prerequisite manually.
Microsoft SQL Server 2005, Express, Developer, Standard, or Enterprise edition. The memoQ
server installer can install SQL Server 2005 Express Edition automatically. This works even when
you have another instance or copy of SQL Server installed. On the other hand, you can also configure an additional instance of your existing SQL Server configuration. Note that Microsoft SQL
Server 2008 is not supported.
memoQ 4.0 or later, project manager edition. The project manager edition of the memoQ desktop application is required to run memoQ server. It must be installed and activated prior to running the memoQ server installer.
If you are using mobile licenses: TCP port 80 needs to be open both for inbound and outbound
requests on the server and in any firewall you may be using. This port is required for activation
traffic. The server must be able to communicate over this port.
TCP port 2705 open on the server and any firewalls. This is the main service port: the memoQ
server computer must at all times be accessible through this port.
Note: Most probably, you have acquired memoQ server as part of a serverFive or a larger package,
which includes the project manager license needed to setup memoQ on the server itself.
Important: To install memoQ server, or perform any of the procedures described in this document, you need administrative privileges in Windows in other words, you need to be member of
the Administrators group on the server computer.
You need to perform all procedures locally on the server computer. You can also use a remote control application such as Remote Desktop.
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2 Preparations
2 Preparations
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2 Preparations
Then, in the memoQ section, click the Download button for the topmost item. This will download the
latest build of the memoQ desktop program. When your web browser prompts you, click Run to start
the installation automatically once the download is complete.
Important: You need the project manager edition of memoQ on the server computer.
For detailed instructions on installing and activating the memoQ desktop program, see the memoQ
installation and activation guide. This is available from the Kilgray website at
http://www.kilgray.com/resource-center/user-guides
After installing memoQ, configure file and folder locations for your server (see next section).
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2 Preparations
2. Folder paths, especially temporary paths for server projects can become too long. Windows supports path names up to 255 characters long. When a folder is created too deeply within the file
system, the full path of a folder or file might exceed this limit. In such cases, memoQ will report
an error, and might fail to create the preview for documents, or, even worse, to create the entire
project. To prevent this, you can move the temporary folder to another location that has a shorter path name.
To configure these folder locations, choose Options from the Tools menu. When the Global settings dialog box appears, click the Locations category on the left.
set the location of the memoQ server database that stores user and group information, licensing
data, permissions, and online documents;
set the location of the online project folders maintained by the server;
specify the folder where the server stores its log files.
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3.1 Downloading
Always make sure you use the same version, and preferably the same build of the memoQ desktop
program and memoQ server on your server computer. To download the memoQ server installer,
open the Kilgray web site at
http://www.kilgray.com/downloads
Then, in the memoQ server section, click the Download button in the topmost row. This will give you
the latest stable build of the memoQ server.
The memoQ server installer comes in the form of a single zip file (memoQServerSetup.4.0.build.zip).
Instead of clicking Open in your browser, always save this file to a folder on the servers local hard
disk. Open the folder where you saved the zip file, and then uncompress it in the same folder.
Important: Never save or extract the installation package on a network folder or a network drive.
The installation program can run from a local hard disk only.
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The memoQ server installation wizard will choose one SQL Server instance. If you have specifically
dedicated an instance to memoQ server, and the Database options page shows a different one, click
Choose to select another instance.
If you have chosen a different location for the memoQ server database file (see section 2.6), you
need to specify this location in the DB file path text box. Type a folder path in the text box, or click the
ellipsis () button to browse for a folder. The installation wizard will create the database in the folder
you specify.
If memoQ server was previously installed on the computer, and you want to delete any previous
data and settings, check the Overwrite existing memoQ server database if found check box.
On the other hand, if you are upgrading memoQ server from an earlier version or installation, it is
recommended to keep the Backup existing database before executing upgrade scripts check box open, so
that you will have a backup file to restore if the installation fails.
After configuring the database settings, click Next.
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3.4 Installing memoQ server program files and intializing the database
The memoQ server installation wizard displays the Installing components page:
At the bottom, click Run Setup. The core memoQ server setup program starts:
1. Click Next to start the installation procedure. The License agreement page appears.
2. Review the end-user licensing agreement, then click the I accept the agreement radio button.
Then, click Next to proceed.
3. The Select destination location page appears. Here you can specify the location for the memoQ
server program files. It is not recommended to change this folder. Click Next to proceed.
4. The setup program now installs the program files, then displays the Completing the memoQ server
setup wizard page. Click Finish to return to the main memoQ server installation program.
The main memoQ server installation wizard detects that the installation is complete, and starts setting up the database. You can follow the progress in the Installing components page.
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At the end of the process, you should see the following screen:
If an error occurs during installation, click the Details link next to the Status text box. The installation
wizard displays a log file with detailed information on the error.
Once the database setup is complete, the installation wizard will attempt to start the memoQ
server service. However, if this is a fresh installation of memoQ server, the startup attempt will fail
because the memoQ server needs to be activated first. See the next section for instructions.
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4.1 Activation
Before starting the activation procedure, make sure the server computer is connected to the Internet, and port 80 (HTTP) is open for outbound connections in your firewalls. If your security policy
does not permit this, see section 4.2.
To activate the memoQ server, start the memoQ server activation program from the Start All
programs memoQ server 4.0 menu. The memoQ server activation dialog box appears.
1. Fill in the Company and the Serial number boxes, then click Store. This will save your license information, but it will not retrieve the server licenses from the activation server.
2. The licenses list is now enabled, but it is still blank. Click the Update licenses online (recommended)
link to connect to Kilgrays central activation server, and retrieve your licenses.
If your licenses are retrieved successfully, you should see the following screen (or similar):
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Note that immediately after retrieving the licenses, the Active edition field might still show None. To
display the correct value, close the memoQ server activation window, and open the memoQ server activation program again.
If you do not see any of these icons, the memoQ server manager program is not started.
The green version of the icon indicates that the memoQ server service is started, and the red
color indicates that the service is stopped. Right-click the icon to access the following commands:
To start the memoQ server service, right-click the tray icon, then select Start from the menu.
To stop the memoQ server service, right-click the tray icon, then select Stop from the menu.
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To close the memoQ server manager, right-click the tray icon, then select Exit from the menu. Note
that this command will not stop the memoQ server service itself the service will continue
running and the published resources and projects will remain available.
You can also start and stop the memoQ server service in the Windows Services console. All Windows
services can be managed from this single location.
To access the Services console in Windows XP and Windows Server 2003: select Run from the Start
menu, type services.msc, and press Enter.
To access the Services console in Windows Vista, Windows Server 2008, and Windows 7: open the
Start menu, type services.msc in the search box, then press Enter.
The Services console displays a list of installed Windows services:
To start the memoQ server service, right-click the service in the list, and choose Start from the popup menu.
To stop the memoQ server service, right-click the service in the list, and choose Stop from the popup menu.
If the memoQ server is not listed among Windows services, it is not installed. In that case, you need
to install it from the memoQ server distribution package.
Note: For more information on Windows services and using the Services console, see Windows
Help.
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If you are running the memoQ desktop program on the server computer itself, use localhost in the
Server URL box.
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If you are accessing the specified server for the first time, memoQ will prompt you for a user
name and a password. In a new memoQ server installation, the default user name is admin, and the
default password is pwadmin.
Later on, you can change the password for each memoQ server user in the User management pane
of the Server administrator.
If you change the Server project files path (by typing another path in the text box, or clicking Browse to
select another folder), memoQ server will copy all online project files to the new location. This might
take several minutes.
Important: While transferring online project files to the new location, make sure that no one is
managing or working on an online project. You might want to take the server offline or pull up a
firewall to prevent access while the folders are being transferred.
If you change the Log file path (by typing another path in the text box, or clicking Browse to select
another folder), memoQ server will create a folder at the new location, and continue writing the logs
there. The existing log files are not copied.
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Look for the document Dependency on SQL Server. You need to register on the Kilgray website before
you can access the document.
Always include the last log file of the memoQ server. The location of the log file is shown in the
Configuration and logging category in the Server administrator. The newest log file is always named
Server.log. Compress the log file in a zip file for faster upload.
2) If memoQ server keeps stopping repeatedly for example, because there is a published translation memory that was damaged due to a disk error , you can set Windows to start the service
again:
1. Open the Services console in Windows (see section 4.3). Right-click the memoQ server service, then, from the shortcut menu, choose Properties.
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3. Set the First failure, Second failure, and Subsequent failures drop-down lists to Restart the Service. Whenever the memoQ server service stops unexpectedly, this causes Windows to start
it again after 1 minute.
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