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Petersham, Massachusetts 01366


Seasoned mission critical facility and plant operations manager with over 15 years of experience driving operational
excellence in all aspects of facility, reliability maintenance and administration. Exceptional track record of thriving in a
multi-site, multi-campus environment with authority over multimillion dollar budgets and large-scale capital expense
projects. Proven history of working with complex requirements in top-level security locations. Committed to driving
quality, safety, and operational efficiency through ongoing assessments of processes and policies for compliance with
core metrics. Outstanding ability to identify areas for cost control without sacrificing quality through application of value
engineering and lean principles. Dedicated to achieving and exceeding goals for safety and reliability. Skilled project
manager known for delivering high-profile, complex capital projects valued up to $500 million.

Mission Critical Facility Management - Reliability Maintenance - Project Management - Team Building &
Leadership -Maintenance & Repair Management - Budget Planning & Administration Operational Leadership
Strategic Planning RFPs - Plant Operations HVAC - Mechanical, Electrical & Utility Reporting
Safety Management Emergency Management Preventative Maintenance Value Engineering Cost Analysis

THE INSTITUTE OF CONTEMPORARY ART, Boston, Massachusetts 2006-2015
Director of Facilities & Security
Provided critical leadership over facilities operations spanning a large-scale property and off-site facilities,
progressing from a role on the construction team to take over facilities management, maintenance management,
vendor support and relationship management, leasing, and event support. Drove effective green energy utilization
and cost control throughout all facilities on and off campus. Delivered key support and knowledge for the education
division. Administered all CMMS (computerized maintenance management systems) and CAFM (computer-aided
facility management). Coordinated all commissioning activities. Allocated, tracked, and managed annual and capital
planning budgets for all replacements and repairs. Liaised with department heads to schedule and manage repairs.
Responded swiftly to emergencies and outages. Supervised, trained, and mentored personnel.
Selected Achievements:
Maintained the mission-critical archive environment for the galleries, including preserving sensitive and highly
precise conditions for items stored there.
Eliminated 30% of electrical and gas requirements by establishing operations procedures for a complex
archive environment.
Cut operational costs by 12-18% annually via preventative maintenance and energy management programs.
Saved 39% on HVAC outsource service contracts by negotiating with external vendors without compromising
service quality or maintenance reliability.
Directed a major technical project to define parameters, gather equipment data, define value listings, and
develop preventative maintenance job plans using a CMMS to track corrective and preventative maintenance
work for 2,300 nationwide banking facilities.
Spearheaded execution of approximately 107,000 labor operations annually across cross-functional teams of
facilities personnel.
Achieved and retained high standards of safety incompliance with ADA, NFPA, CMS, NAEA, AAM,
Smithsonian, and AAAA standards via ongoing safety management and both internal and external inspections.
Flawlessly ensured support for over 165 events and productions annually for the entirety of the ICA.
Liaised with top security personnel to introduce safe systems for events attended by VIPS such as the First
Lady, Governors, Senators, Heads of State, and Supreme Court Judges.


JANA E. DENGLER Page 2 774.222.0629

EMCOR FACILITIES SERVICES, Meridian, Connecticut 2000-2005
Senior Facilities Manager
Led all facility operations for multiple major clients, ensuring all reactive and preventative maintenance, seamless
operations, and utilities, electrical, and mechanical management. Often worked in a high-security environment to
achieve operational standards. Coordinated maintenance and facilities engineering personnel. Liaised with
outside contractors as needed.
Selected Achievements:
Oversaw reliability engineering and maintenance for the Novartis Institute for Biomedical Research, spanning
1.4 million sq. ft. of space across multiple campuses in Cambridge.
Orchestrated a complete restructuring and overhaul of the historic 550 sq. ft. NECCO candy factory to
science research operations for MIT and American University.
Ensured effective delivery of engineering operations support for clients such as Bank One, Standard and
Poor, and General Dynamics operating in a 30 million sq. ft. area.
Directed a major technical project to define parameters, gather equipment data, define value listings, and
develop preventative maintenance job plans using a CMMS to track corrective and preventative maintenance
work for 2,300 nationwide banking facilities.
Boosted customer service satisfaction to 95% by developing a customer service program and training 18
engineers in customer service standards. . Managed operating budgets of up to $10.7 million, with additional
oversight across $500 million capital projects
Other roles include a current position as Adjunct Professor for the Wentworth Institute of Technologys College of
Management, Department of Facilities & Design (2005-Present). Highlights include:
Teach courses in Property Management, Financial Management in Facility Management, Energy Engineering
Management, and Facilities Operations and Maintenance.
Develop and implement engagement-oriented course curricula designed to involve students in an active
learning environment.
Work with students on a one-on-one basis to support them with classroom assignments, projects, and
individual learning difficulties.
Also purchased a 110-acre farm in Petersham, Massachusetts, restoring it from over a century of neglect to return
the land to agriculture via sustainable practices.

Master of Management & Leadership: Emmanuel College New Britain, Connecticut
Bachelor of Science in Electro-Mechanical Engineering: Charter Oak State College New Britain, Connecticut

Sustainability Facility Professional (SFP) International Facilities Management Association (in progress)
Certified Facility Manager (CFM) International Facilities Management Association
Systems Maintenance Administrator (SMA) Building Owners & Managers Institute International (BOMI)
Facilities Management Administrator (FMA) - BOMI
Real Property Administrator (RPA) - BOMI

International Facilities Management Association
Association of Energy Engineers
Speaker, Worcester Energy Summit (2013)

Microsoft Office Suite Maximo CPM Scheduling APOGEE