Press *122*<16 digit PIN follow with # example: *122*16 digit code
You can do attempt these steps first: o From your phone, go to settings.
o Select network settings.
o Choose option "MANUAL".
o Search network and choose other than your current service
provider (i.e. Maxis, Digi) until your selection has been
rejected,
o Choose again option "MANUAL" and choose network Tune Talk
or Celcom.
o Clear all call list.
o Off mobile phone and on after 15 minutes
o Try to make call.
o If problem persists please call TuneTalk Customer Service at
You can contact Tune Talk customer service by dialing 13100 or 0379490000. You will get immediate assistance from 8.00a.m to
10.00p.m.
Nric/Passport#
Mobile Number
What should I do if I cannot send or receive sms?
Go to message setting
If problem persists please call Tune Talk Customer Service at 0379490000 or 13100.You will get immediate assistance from 8.00a.m
to 10.00p.m.
You can do it yourself or you can ask your service center or branch
to do it.
Why does my MNP got rejected?
match.
What should I do if MNP got rejected? Steps are below:
corrected.
Services
How do I activate the GPRS?
The menu will appear, choose the number 4 for Services, and then
will appear the Menu again.
International Roaming
Now you can stay connected while traveling! For your convenience,
Click
the
link
given: http://www.toneplus.my:8080/toneplus/idd-
rates.php
Voice mail
> Cancel
How do I get PUK No. if my sim card blocked?
You PUK are printed on your sim card which is an 8 digit number.
Tone plus
A) Registration
How to purchase business pack?
pack.
How to register new user in Tone Plus?
Purchase one Tone Plus SIM card. Filled in the registration form. Your
referee/sponsor will now register you into Tone Plus to get user ID
(After your SIM card has been activated in Tune Talk).
Once complete click register and the system will show you a
message whether the registration is successful or not.
If successful the system will tell you the new USER ID. Write down
this user id onto the registration form. Now the registration is
complete.
Go to website www.toneplus.com.my
Call
our
customer
service
at
010
5000969
010
Or email to us at hq.care@tonegroup.net
Go to website www.toneplus.com.my
C) Commission
What is the minimum requirement to qualify the commission?
enjoy commission.
Is "Credit Transfer" considering as Top Up?
No. You can transfer credit to any subscribers of Tune Talk, however
Therefore
percentage
There are 4 reasons why you did not get your commissions: o You may not fulfill the minimum monthly commitment of
RM30.
o Your total commission is less than RM30.
o Your Tune Talk mobile service has expired hence so is your
Tone Plus account.
o Your bank account information is not complete. Please update.
Go to website www.toneplus.com.my
You can see the Expected Bonus Amount and your Personal Top Up.
Go to website www.toneplus.com.my
Download the Third Party Account Form, print out and fill up the
form.
with
the
If the top up before the date, contact our customer service at 010 5000969 / 010 - 5333969 ( Monday - Friday, 9 am - 6pm )
F) Dispute
I would like to lodge any dispute, how do I go about?
STEP 1
Invest in 1 Tone Plus Sim Card from your sponsor and registered into
the program.
STEP 2
Everyone that sponsor 4 people, your account will be upgraded to
enjoy higher commission. If you did not sponsor 4 people, you will
not enjoy passive commission.
STEP 3
Every user MUST top up minimum RM30 per calendar month in
order to enjoy any commission. COMMISSION EARN is 13% after
having sponsor 4 peoples.
User before qualified will enjoy a 3% commission on the reload of
those sponsored.
STEP 4
After you have sponsored 4 people the system will randomly select
2 to contribute to the growth of your passive commission.
STEP
Potential Income
Assumptions: everyone registered 4 people in 7 days and with
minimum top up of RM30 per calendar months.
referrals
topup.
You acknowledge that you have read and fully understood all the T&C.
Your use of the Service, upon activation, constitutes unconditional
acceptance to be bound by additional terms specific to various value
added services and these T&C including its amendments. You confirm that
you are competent to accept these T&C. You confirm that you are at least
12 years of age. The information you provided for registration is valid and
accurate.
By registering and activating your TuneTalk Service, you agree to:
1. Be a TuneTalk Subscriber of TuneTalk Service.
2. Update us of your registration information should there be any
changes.
3. Allow TuneTalk to verify the information provided for the registration
and activation of your TuneTalk service with third parties where
necessary.
4. Bear responsibilities for all charges incurred to the mobile number
you purchased.
5. Fully indemnify TuneTalk for any fraud, misrepresentation,
unauthorized or unlawful usage of the Service through your mobile
number which resulted in loss, damage, costs or expenses to Tune
Talk.
6. Obtain the necessary compatible hardware, i.e. mobile GSM phone
to access the Service. View and listen to TuneTalk advertisements to
enable TuneTalk to continue providing attractive packages.
7. TuneTalk accessing your account information, including usages to
respond to service or technical issues and marketing activities.
Acceptable Use
You are solely responsible for all acts or omissions that occur when using
the Service. In addition, you agree to abide by the Malaysian
Communications and Multimedia Commission regulations governing the
use of mobile services, available atwww.skmm.gov.my including but not
limited to, agreeing that the Service may only be used for lawful purposes.
You agree that you will not use the Service in a manner which will result in
any criminal or civil liability for TuneTalk Sdn. Bhd. and/or its related
corporations.
You are solely responsible for the content which you post or transmit
through the Service and you acknowledge that TuneTalk Sdn. Bhd. and/or
its related corporations are only the conduit for posting, distribution and
Your SIM card is not transferable without a written consent from Tune Talk.
You will be liable for all terms and conditions in this Agreement until
TuneTalk confirmed your transfer with a written notice.
TuneTalk Top Up and Validity
The validity period for each top up denomination is printed on the voucher
and listed on www.toneplus.com.my. TuneTalk reserves the right to change
or modify the validity period without prior notification. You will be notified
via text message of the top up amount, total available credit and new
validity period upon each successful top up. TuneTalk is not responsible
for, nor do we refund lost, stolen, misused, or damaged top up vouchers
or PINs. All top up purchases are final and non-refundable, regardless of
who actually uses or possesses the vouchers or PINs, with or without your
consent. In addition, TuneTalk is not liable for any loss or damage due to
top up errors caused by the user of the coupon. Top up coupons and evoucher PINs which have passed the expiry dates will not be usable.
TuneTalk is not liable for refunding or compensating expired top up
coupons or e-voucher PINs.
Information.
Explanation and demonstration of the product offered shall be accurate
and complete, in particular with regard to price and, if applicable, credit
price (any interest rate charged on an annual compounded basis should
be clearly stated in the original agreement), terms of payment, cooling-off
period or return rights, terms of guarantee and after-sales service and
delivery. The emphasis must be on placing the consumer in a position to
make an informed decision having been given all the relevant details on
the product and relevant pricing.
Complaints and responsibility
In the event of a consumer complaining that a TONEPLUS member, in
offering for sale the products of a member, has engaged in any improper
course of conduct pertaining to the sales representation of its goods, the
member shall promptly investigate the complaint and shall take such
steps as it may find appropriate and necessary under the circumstances
to assist with the redress of any wrongs which its investigation discloses
to have been committed. In all instances a consumer retains the right to
refer any complaint to the Consumer Affairs Committee should a member
unable to resolve the complaint to the complete satisfaction of the
consumer.
Referral selling
TONEPLUS member shall not induce a customer to purchase goods or
services based upon the representation that a customer can reduce or
recover the purchase price by referring prospective customers to the
sellers for similar purchases, if such reduction or recoveries are contingent
upon some unsure future date. TONEPLUS member shall not promise or
grant customers unreasonably high financial advantages for the
recommendation of another customer.
Recruiting
TONEPLUS member shall utilise only the highest level of ethics in
recruiting TONEPLUS members. Information provided by the TONEPLUS
member to prospective TONEPLUS member concerning the opportunity
and related rights are to be true and complete. TONEPLUS member shall
not make any statement to any prospective recruit which cannot be
verified or make any promise, which cannot be fulfilled.
Recruiting rewards
No TONEPLUS member shall represent that benefits can be gained solely
by introducing others and must promote the business as an opportunity
for every participant to retail bona fide products to consumers at a
realistic profit. Compensation must be tied to ultimate sales. Reasonable
cash rewards and other incentives for bringing in new recruits are
acceptable. Recruiting can be rewarded by offering incentives based on
another recruits sales.
General
The primary responsibility for the observance of the Code shall rest with
each member. In case of any breach of the Code, members shall make
every reasonable effort to satisfy the complainant.
7% Cash Back
individual account.
How it works? For example, we will deduct your July top up commission to
qualify August personal top up.
Terms & Conditions:
Minimum Top Up - RM 50
CRITICAL INFORMATION