CRM Without Limits
mCRM – Mobilizing CRM On Demand
KEY FEATURES
KEY FEATURES
• Sales force automation (SFA )
• Field service management
• Available Anytime, Everywhere
• Information at your finger tips
• Making a Mobile Difference
• Platform independent
CRM solutions for the Professionals on the Go!
CRMIT is a fast growing market leader in the CRM space with successful
implementations for many fortune 100 companies.
CRMIT's CRM++ Range of Products and Services, offer the convenience of
Add-On Products, and the Flexibility of Rich Customization, to make your
CRM OnDemand Experience complete and fine tuned to your
requirements. Our pipeline is more industry driven and requires minimum
maintenance efforts, Technology Neutral, available in both hosted and
installable models.
Industry Trends
CRM is fast emerging as a critical part of an enterprise’s competitive
strategy. Over the years, CRM has transformed itself from being a mere
web-based contact management and information tool, into a customer-
oriented solution that enhances customer experience and automates
processes.
People drive business success, and today more people are working
through remote or mobile access than ever before. According to a 2006
IDC study, more than 57 percent of global organizations support mobile
devices, and this percentage is rapidly growing. The ability to sell to,
support, or interact with customers through a wireless handheld device is
compelling, and mCRM is rapidly emerging to play a key role in
equipping your sales teams with the best devices, technologies, and
business applications. OnDemand and CRM++ Mobile can create
unfettered potential for your sales force.
There has been a rapid change in the CRM industry with the emergence
of the mobile phone and the Internet as new tools with which to
communicate, share, and use information. Over time, CRM solutions have
evolved to become more advanced, thus enabling better information
flow between different divisions and leading to increased customer value
and satisfaction.
Implementing Mobile CRM offers faster and more accurate information
flow to and among the sales force of an organization. Mobile CRM itself
offers a competitive advantage to organizations that want to
differentiate themselves from their competitors. The emergence of
enhanced applications and new service model offerings from vendors
along with an increase in the accessibility of high-speed wireless
technology and mobile devices is prompting organizations to put mobility
in the forefront of their CRM initiatives. This report also covers the benefits
 CRM Without Limits
that Mobile CRM offers to organizations, the factors contributing to its
SIEBEL CRM ON DEMAND
(CRMIT & ORACLE) growth, and some likely challenges to it.

Business Problem
SIEBEL ON DEMAND mCRM revolution is at full steam, and for great reason. Never before has
such powerful on demand hosted CRM software been available to small
CRMIT's CRM++
businesses to Large Corporate Enterprises. Mobile CRM on Demand
Range of Products
and Services, offer provides a software suite that a few short years ago were unobtainable.
the convenience of mCRM On Demand finally allows business of any size bridge the
Add-On Products, technology gap that has distanced them from their Fortune 100
and the Flexibility of
competitors for so long.
Rich Customization,
To make your CRM "In the past, the engineers would write up the [service call] information
OnDemand
and send it to headquarters for data entry. The reports would pile up, and
Experience
complete and Fine it might take days, weeks or even months to close out the calls,” that
Tuned To Your resulted in delayed billing and slower restocking of the parts in repair
Requirements. Our trucks.
Pipeline is more
industry driven and With the Mobile CRM on Demand, you can enjoy Hosted CRM solutions
requires minimum from everywhere in the world, anytime you want. Whether you're
maintenance efforts,
vacationing in London, or you just finished brokering a deal with a client in
Technology Neutral,
Available in Both Moscow, Mobile CRM on Demand is always there for you.
Hosted and
Partner Solution Description
Installable Models.
Mobile CRM is an approach by which Oracle CRM OnDemand data can
be offered on Mobile devices. Using mCRM on Mobile Devices your sales
team can view and update OnDemand data including lead and
opportunity information, query OnDemand data for new tasks,
appointment details and a lot more.

CRMIT’s CRM++ is a portal application specifically designed for mobile

phones. This combines the best of SOA (Service Oriented Architecture)
and SaaS (Software as a Service). The powerful Mobile enablement
technology is offered by MobileAware – CRMIT’s Mobile Solutions partner
offers easy integration between Siebel Enterprise and Oracle CRM
OnDemand

Supports both Data and Process Integration any external application can
be plugged in to the infrastructure with minimal configuration.

CRMIT Integration toolkit based on OnDemand web services hides the

complexity of underlying infrastructure to integrate with external systems
to share business logic, data and processes through Web services.
 CRM Without Limits

Key Features

CRMIT Mobilizing CRM OnDemand helps target potential customers

around the world. Offers easy integration between Siebel Enterprise and
Oracle CRM OnDemand Supports both Data and Process Integration any
external application can be plugged in to the infrastructure with minimal
configuration.

CRMIT Integration is based on OnDemand web services hides the

complexity of underlying infrastructure to integrate with external systems
to share business logic, data and processes through Web services.

Joint Value Proposition

CRMIT is a global IT integration services and consulting company with

offices on three continents and our customers range from globally
recognized brands through SMBs and smaller organizations. Our strategy
is to deliver process improvement and business value driven by
technology.

We have an excellent track record and experience delivering projects in

both traditional and onsite / offshore models. Our international presence
gives our customers great service and quality, and our size gives us
flexibility and speed.

MobileAware is the global leader in enabling the creation and delivery of

mobile data services. What sets MobileAware apart is how the company
seamlessly extends principal software infrastructure environments,
allowing for the re-use of existing IT assets and Web development
resources in creating flexible mobile data solutions that are fully
integrated into back-end business systems. MobileAware delivers a range
of products and solutions to help you meet the challenges of a multi-
device world.

Siebel CRM On Demand delivers powerful customization capabilities that

extends prebuilt functionality to meet an organization’s unique business
needs and streamlines access to third-party data. Robust customization
capabilities, such as custom objects and custom webtabs, enable
organizations to rapidly tailor their application and improve flexibility in
meeting unique business requirements.

Siebel CRM On Demand delivers powerful customization capabilities that

extends prebuilt functionality to meet an organization’s unique business
needs and streamlines access to third-party data. Robust customization
capabilities, such as custom objects and custom webtabs, enable
organizations to rapidly tailor their application and improve flexibility in
meeting unique business requirements.
 CRM Without Limits
Siebel CRM On Demand provides real-time analytics delivered through
interactive dashboards that help organizations quickly determine SR
resolution times, measure employee productivity, assess and rebalance
team workloads, and gain an overview of areas needing attention.
Unique among hosted solutions, Siebel CRM On Demand employs a
powerful data warehouse so that organizations can analyze historical
trends, compare today’s snapshot with the past and best plan for the
future.

CRMIT CRM++ provides several enhancements and innovative features to

the core functionality of CRM OnDemand.

• Campaign/eMarketing Management enhancements

• Lead/Opportunity distribution to Partners via Partner Portal

• Contract/Order Management

• Enhanced Forecasting features

CRMIT Offerings

• Consulting, Integration & Implementation Services

OnDemand CRM, BEA and MobileAware

• Project Management

Web Portal Design, Development and System Integration,

Performance tuning.

• Operational Services

Administration and Maintenance of Integration Infrastructure

and other Enterprise Applications.

Contact Information

Contact your account executive to learn how we can help you

accelerate your CRM success.
Web: www.crmit.com

Email: mcrmsales@crmit.com