Boot Progress Indicator (BPI)

Contents
Overview............................................................................................................................................ 2
Boot process diagram .......................................................................................................................... 2
Boot Progress Indicator Stages and Phases ........................................................................................... 2
Stage 1 through Stage 3 ................................................................................................................... 3
Stage 1: Power-on ........................................................................................................................ 3
Stage 2: Operating system loads ................................................................................................... 3
Stage 3: Firmware and JetDirect Check ........................................................................................... 3
Stage 4 through Stage 6 ................................................................................................................... 4
Stage 4: File Systems Check .......................................................................................................... 4
Stage 5: Process and Component Initialization and Startup ............................................................... 4
Stage 6: Process and Component Initialization and Startup ............................................................... 5
Troubleshooting Tables ......................................................................................................................... 6
General All Supported LaserJets ...................................................................................................... 6
Product Specific LaserJets .................................................................................................................. 7
HP Color LaserJet CM3530 MFP ........................................................................................................ 7
HP Color LaserJet CM6040/CM6030 MFP......................................................................................... 8
Supported Products ............................................................................................................................ 10

Security Level: HP and Channel Partner Internal Use

Overview
With new Firmware released (see table at bottom of document), many HP Laserjet now feature a six-stage
boot progress indicator on the control panel during boot-up. The purpose of the boot progress indicator is
to provide a more comprehensive environment for observing and analyzing the boot progress for many of
our LaserJet devices. Previous LaserJets booted from a power-on reset, performed a memory count, and
then transitioned between three blooming HP logos until the Ready screen appeared.
The boot progress indicator is a warranty feature intended to reduce the number of formatter
replacements. Currently, when HP Service and Support engineers visit the field, they do not receive
sufficient information on what is happening during device boot-up. This feature helps both end users and
support engineers to gather information about boot-time activities during device boot-up. End users will
also be able to provide HP Tech Support personnel the boot progress indicator data necessary to help
provide over-the-phone fixes for formatter issues instead of dispatching replacing formatters.
The boot progress indicator divides the boot process into different Stages and Phases. Each Stage and
Phase displays on the control panel and conveys the needed information to diagnose and fix formatter
issues in case the MFP does not boot to Ready state.

Boot process diagram

See the diagram below for a system-level overview of the booting process:

Boot Progress Indicator Stages and Phases

There are six total Stages between power-on and Ready state, represented by 1/6, 2/6, 3/6, 4/6, 5/6,
and 6/6 on the control-panel display.
There may be multiple Phases per each Stage which are shown on the control panel as A, B, C, D, E,
and F.
Phases are processes or component checks that occur during a Stage which is considered completed
when seen on the control panels as follows:
MFPs when the letters are bold or have a black/gray box around them.
Single Function -- when the letters are displayed. A/F, B/F, C/F..etc.

Stages and Phases

The first, second, and third Stages do not contain any Phases.
The fourth Stage contains three Phases, represented by A, B, and C.

The fifth and sixth Stages each contain six Phases, represented by A, B, C, D, E, and F.

See the explanations and control-panel screens below for a more detailed illustration of each boot
progress indicator stage and phase:

Note screen shot below may be different depending upon products.

Stage 1 through Stage 3

Stage 1 through Stage 3 is represented from power-on until the operating system interacts with the
firmware to display messages on the control panel.
Stage 1: Power-on
This is the first stage in which RAM is located and tested. It is marked with a 1/6 on the control panel
(see image below).

Stage 2: Operating system loads

In the second stage, different drivers are installed. At the end of the stage, the operating system is up and
running. (see image below)

Stage 3: Firmware and JetDirect Check

This stage checks for a firmware and checks the status of the JetDirect Interface (JDI). (see image below).

Stage 4 through Stage 6

Stage 4 through Stage 6 is represented from the time the operating system interacts with the firmware to
display messages on the control panel until the LaserJet comes to a Ready state.
Stage 4: File Systems Check
The OS file systems check utility (FSCK) verifies the different file systems as they load. The number of file
systems loaded varies depending on system configuration. At the introduction of the boot progress
indicator feature, three file systems represented by the letters A, B, and C on the control panel loaded
as part of this stage (see image below). When each phase completes, its specific letter highlights or is
displayed to indicate the corresponding actions are complete.

A: Hard Disk
B: Nand Flash and USB0, USB1, USB2, and USB3 Initialized
C: RAM0, Firmware Disk Initialized

Stage 5: Process and Component Initialization and Startup

The fifth and sixth stages each contain six phases, represented by A, B, C, D, E, and F on the control
panel.
During Stage 5, different processes in the firmware load. Each firmware process is represented by a
different letter on the control panel (see image below). When each phase completes, its specific letter
highlights or is displayed to indicate the corresponding actions are complete.

A: Copy Processor Board -- CPB Initialization Completed

B: JDI Completed
C: Service Manager Started
D: LJ.exe Started
E: ChaiVm Started

F: Copy Send Application -- CSA Initialized

Stage 6: Process and Component Initialization and Startup

The sixth Stage, different components continue to initialize, each component represented by a different
letter on the control panel (see image below). When each phase completes, its specific letter highlights or
is displayed to indicate the corresponding actions are complete.

A: Error Manager Initialization Completed

B: State Machine Completed
C: Device Attributes Manager --DAM Initialization Completed
D: System Variables Manager -- SVM Initialization Completed
E: File System -- FS Initialization Completed
F: DSSP Initialization Completed

Troubleshooting Tables
The following General and Product Specific Boot Progress Indicator tables offer troubleshooting
suggestions during the boot process of each specific product. Please remember that there could
always be more than one issue or resolution to the below listed tables. When troubleshooting please
keep an open mind and gather as much info as possible. While booting each process that initiates/starts
may continue to run in the background. These background processes could possibly still interfere during
the boot process and cause a false result when trying to troubleshoot.

Note Products will appear in the table below as issues arise.

General All Supported LaserJets

Stage
1

Phase

Possible Solutions
1. If LED's Blink
1 a). Remove RAM/DIMM/CF and reseat.
2. If LED's Dont Blink
-- Remove RAM/DIMM/CF and reseat
-- Remove the formatter and try reseating it.
-- Replace the Compact Flash with new image
if supported.
-or-- Replace the formatter if above is not
possible.

1. If "RFU INFLATE ERROR" is shown on Control

Panel
-- "CLEAR ALL RFU ERRORS" from BootLoader
Menu
2. If "RFU INFLATER ERROR" is still shown on
Control Panel
-- Perform an RFU via USB Cable
-- "CLEAR ALL RFU ERRORS" from BootLoader
Menu
3. If "Compact Flash" is supported - For ex: LJ
CM4730 MFP
-- Replace CF with new Image.
4. If none of the above
-- Try Power Cycle
-- Replace formatter

Capture following information

1. Did LEDS's blink?
2. Did Control Panel back light
turn ON?
3. CP showed memory count in
progress?
4. Is Formatter LED (Heart Beat)
blinking?
5. Is Network Cable attached?
6. Is Network Card External?
7. Any USB devices attached?
8. Any External EIO Hard Disk
attached?
9. Engine making usual noises?

1. Did LEDS's blink?

2. Did Control Panel back light
turn ON?
3. CP showed memory count in
progress?
4. Is Formatter LED (Heart Beat)
blinking?
5. Is Network Cable attached?
6. Is Network Card External?
7. Any USB devices attached?
8. Any External EIO Hard Disk
attached?
9. Engine making usual noises?

Possible Reasons
for the hang
1. No/Bad RAM or
DIMM or CF/NAND
2. Corrupted Boot
Loader Image

1. Printer Internal
Drivers and/or OS
not loaded
successfully

2
and
3

A
B
C

1. If JetDirect Card is installed

-- Remove JetDirect Card
-- Power Cycle
2. If Internal JDI
-- Remove Network Cable
-- Power Cycle
-- Disable JDI and Power Cycle

1. Is Network Cable attached?

2. Any USB devices attached?
3. Any External EIO Hard Disk
attached?
4. What is the BPI stage displayed
on the Control Panel?

2. Issue with JDI

1. If the hang remains for more than 30 minutes

-- Remove all USB devices and Power Cycle
-- Remove Internal Hard Disk and Power Cycle
-- Remove External Hard Disk and Power Cycle

1. Is Network Cable attached?

2. Any USB devices attached?
3. Any External EIO Hard Disk
attached?
4. What is the BPI stage displayed
on the Control Panel?
5. What Phase is displayed on
the Control Panel?

1. Issue with Hard

Disk Possible File
System Check.
May take some
time (10-30
Minutes)
2. Issue with
NAND Flash,
USB0,
USB1,USB2,
USB3, RAM0
3. Issue with
RAM0, Firmware
Disk
1. CPB Issues (MFP
only)
2. Issue with
ChaiVM
3. File System Issues

2. If none of the above

-- Initialize Hard Disk and Power Cycle
-- Remove Network Cable and Power Cycle

5
or
6

A
B
C
D
E

1. If JetDirect Card is installed

-- Remove JetDirect Card
-- Power Cycle
2. If Internal JDI
-- Remove Network Cable
-- Power Cycle
3. If none of the above
-- Remove all USB devices and Power Cycle
-- Remove Internal Hard Disk and Power Cycle
-- Remove External Hard Disk and Power Cycle

1. Is Network Cable attached?

2. Any USB devices attached?
3. Any External EIO Hard Disk
attached?
4. What is the BPI stage displayed
on the Control Panel?
5. What Phase is displayed on
the Control Panel?

F
-- Attempt a Hard Disk Initialize
-- Attempt a NVRAM Initialize
-- Attempt a "Skipping Disk Load"

Product Specific LaserJet

Note Products will appear in the table below as issues arise.

HP Color LaserJet CM3530 MFP

Stage
1

Phase
n/a

n/a

Troubleshooting steps
More troubleshooting information will be added later.
The control panel hangs, but EWS indicates that the product is ready and jobs will
print. Note: The display progresses through Stage 2, and then hangs with just the HP

logo displayed.
Replace the control-panel assembly.
3
4

n/a
A
B
C
A
B

More troubleshooting information will be added later.

Reseat the formatter.

Scanner communications error.
Check the cables: At the top of the ICB, reseat the USB and PCI-e cables. Also
reseat PCI-e at the SCB (see Additional Troubleshooting below).
Reseat the formatter.
Replace the SCB.

D
E
F
A

B
6

Hard disk drive (HDD) communications (error?)

Try a DISKINIT.
Reseat the HDD cable connections at the HDD and at the formatter.
Replace the HDD. Note: Early versions of FW will not boot without an HDD.
This was fixed with FW version 53.011.2
B Restoring Note: This is a normal indication of the Save/Restore feature
executing after a formatter replacement. The MFP will then reboot to Ready.

C
D
E

Try disconnecting the network connection and see if the MFP boots to Ready. Network
issues have caused hangs at 6E.

HP Color LaserJet CM6040/CM6030 MFP

Stage
1
2
3
4

Phase
n/a
n/a
n/a
A
B
C
A
B
C
D
E
F
A
B
or later

Troubleshooting steps

Reseat the formatter.

NVRAM Read/Write issues may cause a delay or hang. Upgrade to 201005XXXXXX

Printer is trying to Read and Write NVRAM values during other initialization
processes. Priority interrupts may cause a crash.
C
We have seen CPE 10.2 (52.081.2) to help with hangs in this area.
D
Try disconnecting the network connection and see if the MFP boots to Ready. Network
E
issues have caused hangs at 6E. Upgrade to CPE 10.2 52.081.2
F

Supported Products
Below is the first Firmware version in which the Boot Progress Indicator was enabled.
Multi Function
CM6030 MFP_52.050.6
CM6040 MFP_52.050.6
M9050 MFP_51.050.6
CM4730 MFP_50.080.6
DS9250c_48.090.7
M3027 MFP_48.100.6
M5025 MFP_48.100.6
M4345 MFP_48.100.6
M3035 MFP_48.100.6
M5035 MFP_48.100.6

Single Function
P4015_04.060.1
CP6015_04.050.1
CP3505_03.060.1
P3005_02.080.1
CLJ4700_46.120.1
CP4005_46.120.1
CLJ5550_07.130.3
CP3525_06.040.1
P3015_07.040.3
CP4525_07.020.3
CP4025_07.020.3

Security Level: HP and Channel Partner Internal Use

2006 Hewlett-Packard Development Company, L.P. The information contained
herein is subject to change without notice. The only warranties for HP products and
services are set forth in the express warranty statements accompanying such
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additional warranty. HP shall not be liable for technical or editorial errors or
omissions contained herein.
Itanium is a trademark or registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.
4AA0-XXXXENW, May 2006