Atlantis Business School Procedural Manual 2014 (Aimst Final Rev.1.1) Exam

PROCEDURAL MANUAL (PM) AND STANDARD
OPERATING PROCEDURES (SOP)

FOR
ATLANTIS BUSINESS SCHOOL
(IN COLLABORATION WITH AIMST UNIVERSITY)
VOLUME I
RESOURCE GUIDE
Your City of Knowledge...
Atlantis Business School

June 2014
ABS PROCEDURAL MANUAL 000.14/1
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Table of Contents
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1.0
RATIONALE................................................................................................. 13
2.0
ATLANTIS BUSINESS SCHOOL.....................................................................14
2.1
THE INSTITUTION.................................................................................... 14
2.2
COLLABORATIVE MODEL.........................................................................15
2.3
FACILITIES................................................................................................ 16
3.0
GOVERNANCE AND MANAGEMENT STRUCTURE.........................................19
3.1
BOARD OF GOVERNORS..........................................................................19
3.2
SENIOR MANAGEMENT COMMITTEE........................................................20
3.3
CONSULTATIVE COMMITTEE.....................................................................21
4.0
MEMBERS OF THE SENIOR MANAGEMENT..................................................22
4.1
DIRECTOR............................................................................................... 22
4.1.1
PROFILE............................................................................................ 22
4.1.2
DUTIES.............................................................................................. 22
4.1.3
CHAIRING COMMITEES AND BOARDS................................................22
4.2
DIRECTOR OF STUDIES............................................................................23
4.2.1
PROFILE............................................................................................ 23
4.2.2
DUTIES.............................................................................................. 24
4.2.3
CHAIRING COMMITTEES AND BOARDS..............................................25
4.3
ADMINISTRATIVE AND HR MANAGER.......................................................28
4.3.1
PROFILE............................................................................................ 28
4.3.2
DUTIES.............................................................................................. 28
4.3.3
COMMITTEES..................................................................................... 28
4.4
STUDENT AFFAIRS MANAGER..................................................................29
4.4.1
PROFILE............................................................................................ 29
4.4.2
DUTIES.............................................................................................. 29
4.4.3
COMMITTEES..................................................................................... 29
4.5
MARKETING MANAGER............................................................................ 30
4.5.1
PROFILE............................................................................................ 30
4.5.2
DUTIES.............................................................................................. 30
4.5.3
COMMITTEES..................................................................................... 30
4.6
FRANCHISE AND PROGRAMME MANAGER...............................................31
4.6.1
PROFILE............................................................................................ 31
4.6.2
DUTIES.............................................................................................. 31
4.6.3
COMMITTEES..................................................................................... 32
4.7
FINANCE MANAGER.................................................................................33
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4.7.1
PROFILE............................................................................................ 33
4.7.2
DUTIES.............................................................................................. 33
4.7.3
COMMITTEES..................................................................................... 34
4.8
HEAD OF PROGRAMME............................................................................ 35
4.8.1
5.0
PROFILE............................................................................................ 35
OPERATIONAL LEVEL..................................................................................37
5.1
HEAD OF REGISTRY................................................................................. 37
5.1.1
ATTRIBUTES...................................................................................... 37
5.1.2
DUTIES.............................................................................................. 37
5.2
PROGRAMME MANAGEMENT OFFICER.....................................................38
5.2.1
ATTRIBUTES...................................................................................... 38
5.2.2
DUTIES.............................................................................................. 38
5.3
FULL TIME LECTURER.............................................................................. 39
5.3.1
ATTRIBUTES...................................................................................... 39
5.3.2
DUTIES.............................................................................................. 39
5.4
PART TIME LECTURER..............................................................................40
5.4.1
ATTRIBUTES...................................................................................... 40
5.4.2
DUTIES.............................................................................................. 40
5.5
ADMIN OFFICER....................................................................................... 41
5.5.1
ATTRIBUTES...................................................................................... 41
5.5.2
DUTIES.............................................................................................. 41
5.6
IT OFFICER............................................................................................... 42
5.6.1
ATTRIBUTES...................................................................................... 42
5.6.2
DUTIES.............................................................................................. 42
5.7
FINANCE OFFICER.................................................................................... 43
5.7.1
ATTRIBUTES...................................................................................... 43
5.7.2
DUTIES.............................................................................................. 43
5.8
MARKETING OFFICER...............................................................................44
5.8.1
ATTRIBUTES...................................................................................... 44
5.8.2
DUTIES.............................................................................................. 44
6.0
SOP............................................................................................................. 45
6.1
APPLICATION........................................................................................... 45
6.2
ADDMISSION........................................................................................... 54
6.3
PAYMENT OF COLLABORATION FEES........................................................55
6.4
MARKETING............................................................................................. 56
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6.5
MITIGATION............................................................................................. 57
6.6
PLAGIARISM............................................................................................. 59
6.7
REGISTRATION......................................................................................... 61
6.8
ACCREDITATION...................................................................................... 63
6.9
EXAMS..................................................................................................... 67
6.10 MARKING AND SAMPLING........................................................................69

6.11 RESIT AND FAILURE.................................................................................70
6.12 ASSIGNMENT AND SUBMISSION..............................................................71
6.13 COURSE MANAGEMENT...........................................................................74
6.14 VISITING LECTURERS...............................................................................76
6.15 GRIEVIANCE PROCEDURE........................................................................78
6.16 CONTEXTUALIZATION..............................................................................79
6.17 FRANCHISE MANAGEMENT......................................................................79
6.18 DISKSTATION........................................................................................... 80
6.19 FIRE DRILL............................................................................................... 87
6.20 WEAPONS ON SCHOOL PROPERTY..........................................................89
6.21 NATURAL CALAMITIES..............................................................................90
6.22 MEDICAL EMERGENCY............................................................................. 90
6.23 REFUND POLICY....................................................................................... 91
7.0
STUDENT CHARTER.................................................................................... 94
8.0
RULES AND REGULATIONS.........................................................................99
Message from the Director................................................................................ 100

Message from the Director of Studies................................................................102
1. Atlantis Business School (ABS)......................................................................103
2. Policies and Procedures................................................................................. 104
2.1. Admission policy and procedure..............................................................104
2.1.1. Admission procedures.......................................................................104
2.1.2. Payment of fees................................................................................. 105
2.1.3. Progression of Studies.......................................................................105
2.1.4. Withdrawal and Refunds....................................................................105
2.1.5. Procedures for course evaluation......................................................105
2.1.6. Student evaluation of teaching (SET)................................................106
2.1.7. Student evaluation of modules (SEM)................................................106
2.1.8. Procedures for student/course feedback...........................................106
2.1.9. Student Complaints and Grievances...............................................................106
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3. Quality Assurance.......................................................................................... 107
4. IT Policy......................................................................................................... 109
Purpose of Use................................................................................................ 109
Authorisation.................................................................................................. 109
Privacy............................................................................................................ 110
Behavior......................................................................................................... 111
Definitions of Acceptance & Unacceptable Usage..........................................111
Legal Constraints............................................................................................ 113
Institution Discipline....................................................................................... 113
Policy Supervision and Advice........................................................................113
5. No Smoking Policy......................................................................................... 115
9.0
PLACEMENT HANDBOOK...........................................................................115
APPENDIX A LECTURERS CONTRACT...............................................................128

APPENDIX B SAMPLE CONSENT LETTER..........................................................129
APPENDIX C STUDENT EVALUATION OF MODULE............................................130
APPENDIX D- STUDENT EVALUATION TEACHING................................................131
APPENDIX E PEER OBSERVATION.....................................................................132
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1.0 RATIONALE
As mandated by our partner, a set of internal controls and operational procedures have been
developed to promote operational efficiency and effectiveness, provide reliable financial
information, safeguard assets and records, encourage adherence to prescribed policies, and
comply with laws and regulations.
The Standard Operating Procedures Manual is intended to be referenced by administrators,
support staff and any staff members that have Operational responsibilities. This Manual has
been developed with a clear plan of the organization, together with written position
descriptions that define and allocate responsibilities.
These policies define unambiguously to whom the holder of each position reports and the
inter-relationships between jobs functions. They provide sufficient clarity to prevent both
inefficient overlapping of functions and the avoidance of responsibility in some areas.
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2.0 ATLANTIS BUSINESS SCHOOL

2.1 THE INSTITUTION
EXECUTIVE SUMMARY
Atlantis Business School is a private tertiary education provider established by the Tertiary
Education Commission.
Encouraged by the governments policy of 1 graduate per house and due to the limited
number of private tertiary education provider in Mauritius, A.B.S has opted to offer degrees
and masters from a prestigious university; in order to respond to the evident demand for
quality courses and awards.
"Education is the most powerful weapon which you can use to change the world".
As a matter of great priority, Atlantis Business School is focused on making the educational
process more effective and efficient in the short as well as long run. A.B.S aims at providing
students with best quality education at very affordable prices so as to better suit the needs of
each and every one.
OBJECTIVES / PHILOSOPHY
The Mission of A.B.S is to open the door of opportunity to all those potential students on the
island, and around the Indian Ocean rim, enabling them to gain knowledge and develop skills
that will benefit their personal goals as well as the social and economic prosperity of their
communities.
Our mission tallies with the mission statement of our partner in such that the courses that will
be delivered by us will be centered on the development of employability and career
management skills.
At A.B.S, we believe that education is the gateway to personal fulfillment and an invaluable
resource to benefit oneself and help others to succeed.
We value the importance of effective teaching and learning; and recognize that both tasks are
not just complex, but also intellectually demanding and socially challenging.
To this end, our philosophy is not just to create a teaching, learning and working but also to
maintain one that is of high quality, facilitative in nature, open to new ideas and results
focused.
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2.2 COLLABORATIVE MODEL

MANAGEMENT OF THE PROGRAMMES
The programmes shall be conducted based on academic year in Mauritius by ABS for
THREE AND HALF YEARS (3) years at a premise or premises as agreed upon by both
parties, hereinafter referred to as Centre.
RESPONSIBILITIES OF ABS
Prepare and manage the Centre in accordance with AIMST quality standards and
requirements for the delivery of the programme.
Conduct teaching of classes by qualified supervisors approved by AIMST but

employed by ABS.
Conduct all seminars, tutorials, assignments, examinations and other related aspects
of the programme in a systematic and professional manner and in English language as
a medium of instruction.
Work jointly with AIMST to promote and develop in-house relevant parallel
programmes (e.g. advanced certificate level) to enhance and grow the knowledge in
the area related to the programme and other disciplines as and when mutually agreed
by both parties.
Responsible to encourage students to participate mobility programme in attending

residential module at AIMST campus located in Kedah, Malaysia during their
candidature for the particular programme. The student will only bear their own
travelling cost, food and accommodation at AIMST.
RESPONSIBILITIES OF AIMST
Be solely responsible for the issuance Letter of Offer and subsequently a Letter of
Admission or to all the successful applicants
Provide the curriculum, course structure, subject descriptions and guidelines to

conduct the programme
Prepare and provide, examination papers; and the marking scheme for ABS lecturers
to mark the papers and will be moderated by AIMST lecturers.
Provide access to all fully paid and registered students to AIMST library and online
resources.
Issue the same scroll/transcript as applied for AIMST graduate for every student upon
their successful completion and graduation of the programme at ABS.
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2.3 FACILITIES
BUILDING AND INFRASTRUCTURE
The Director of Atlantis Business School has worked towards introducing loads of new
infrastructures within the existing building.
The premises of Atlantis have already been equipped with a new server through which every
computer and electrical devices are directly connected to. Atlantis Business School is
working towards the concept of being an Intelligent Building.
The intelligent building system helps towards maximizing the occupant comfort control while
optimizing, flexibility, energy efficiency and maintenance costs.
Also the institution has been equipped with double glazed windows which would improve
sound insulation by creating a barrier between the inside and the environment outside.
This would enable students to study in a quiet and peaceful environment.
Situated in the City Centre of Vacoas, Atlantis School is easily accessible to the general
public and to all means of transport.
Students can come to their courses without facing any transport difficulties and as far as the
security of students are concerned; the Vacoas Police Station is next to the Atlantis School.
Parking facilities are available round the premises of Atlantis.
Students can even easily go to the Local Municipality Library since it is only about 10 minute
walking distance from the premises of Atlantis.
The institution is next to the Police Station of Vacoas which placed it in a security zone much
appreciated by parents caring for the security and welfare of their child.
Furthermore, the Vocational Training Institute is situated in the building next to the premises
of A.B.S which contributes in creating a sort of educational area offering the students with a
vocational qualification and the possibility of a progression to a Foundation course.
Located on the first floor of the Pudaruth Complex in Vacoas, A.B.S is a private tertiary
institution registered in the Republic of Mauritius, which is seeking to provide academic and
professional courses to school leavers and professionals.
16
The School will be run by the Director, Mr. Madhoor Bissonauth through the Senior
Management Committee.
A.B.Ss aim is to be one of the leading private tertiary institutions within the Indian Ocean
Rim dedicated to the generation, dissemination, and application of knowledge in the fields of
management, accounting, construction and social sciences; and enable students and
professionals to acquire a prestigious local or foreign qualification.
17
A registered student/course participant at A.B.S will have access to a wide range of facilities
including:
IT services- Through a well-equipped computer lab (open computer suite with

printing facilities), the student will get access to a wide range of electronic and
information resources. Books may be taken on loan and reference materials may be
consulted on site using the reading area within the resource room. Students will also
have access to various electronic resources including academic journal and electronic
books.
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Resource Centre- Access the A.B.Ss Resource Centre which will contain a large
number of books, references, study manuals, journals and electronic services
(bibliographic indexes, full-text databases and electronic journals) in the related field
of studies.
Seminar Room- Case study and group discussions/presentation will constitute a major
aspect of the courses offered. Therefore the seminar and meeting room will remain at
the disposal of the students for group work/discussions as and when needed.
One studio including the library lending time 3 weeks- magazines and articles
relevant to courses offered
Administrative section: registry and student assistance

Offices including visiting lecturers accommodation
Boardroom for meeting
Washrooms and toilets
19
All classroom delivery will be located at the premises of A.B.S on the First Floor of Pudaruth
Complex, in Vacoas.
Lectures will normally be conducted in rooms provided with the usual teaching facilities, i.e.
of computer connected to the internet and projector and screen, and with time, a smart board.
3.0 GOVERNANCE AND MANAGEMENT STRUCTURE

3.1 BOARD OF GOVERNORS
The Board of Governors of Atlantis Business School is responsible for the overall conduct,
management, administration and control of the property, revenue, business and affairs of the
business school. The basic responsibility of the board is to represent the interests of the
institution in directing its affairs.
The board carries out its responsibility through a stewardship role, and delegates the
management of the school to the Director and the senior management Committee. The board
also respects the responsibility of the institutions Academic Board to adopt policies on
academic matters subject to board approval.
Chairman
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Mr. Lalldhun Bissonauth, Managing Director of Revtee Co. Ltd
Vice-Chairman
Mr. Madhoor Bissonauth, Director of Atlantis Business School
Secretary
Mr. Anilkumarsing Dip, Assistant Commissioner of Police (Republic of Mauritius)
Members
Mrs. Maheswaree Bissonauth, Director of Health One

Mr. Paleshwar Bissonauth, Director of Unichem Co. Ltd
Mr. Hansraj Ramsoondur, Director of Studies of Atlantis Business School
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3.2 SENIOR MANAGEMENT COMMITTEE

The Senior Management Committee contributes to the overall management of the institution.
In this position they are not expected to promote the specific interests of any specific
programme, but to focus on the interests of the business school in general.
Chairman
Mr. Madhoor Bissonauth, MSc. (University of Derby)
Secretary
Mr. Hansraj Ramsoondur, MA. (University of Mauritius)
Members
Ms. Yashoda Dip

Administrative and Human Resource Manager
Mrs. Jeevashi Pareemanen-Ramsamy
Student Affairs Manager
Mrs. Brenda Murday-Geerdharry
Marketing Manager
Mrs. Avishka Ferag-Laloo
Franchise and Programme Manager
Mr. Harrishchandra Rao Ramma
Finance Manager
Mr. Kadress Pillay, GOSK
Programme Head-Business
Dr. Tulsidas Narraidoo
Dr. Ashok Aubeeluck
Dr. Priscilla Ramsamy
Programme Head-MIS
Dr. Krishna Babajee
Programme Head-MBA
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3.3 CONSULTATIVE COMMITTEE

Our consultative committees provide a valuable connection with industry. They increase the
relevance of AIMST course and units whilst providing opportunities for the University to
receive advice from industry, employers and the community of Mauritius.
The Committee works with the University to ensure the strongest possible academic and
professional preparation of the next generation of leaders. They provide advice on degree
structure and content, and employment opportunities.
Chairman
Mr. Madhoor Bissonauth, MSc. (University of Derby)
Secretary
Mr. Hansraj Ramsoondur, MA. (University of Mauritius)
Members
Three members of the S.M.C elected for 1 year or as otherwise stipulated by AIMST
University
Three members of the S.M.C from AIMST University elected for 1 year or as
otherwise stipulated by AIMST University
Two people from the Industry elected for 1 year
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4.0 MEMBERS OF THE SENIOR MANAGEMENT

4.1 DIRECTOR
4.1.1 PROFILE
Holder of a first degree in Architectural Technology and Innovation and a post graduate
degree in Sustainable Architecture and Healthy Buildings from the University of Derby, Mr.
Madhoor Bissonauth is the Director of Atlantis Business School. He has 2 years teaching
experience in the module of University Diploma in Professional Development at the
University of Derby in UK. He has also mentored students in different modules to enhance
their research skills and introduce them to new methods of construction. In addition, he has
supervised the projects of undergraduate students in Architectural technology and
architectural venue design at the University of Derby. Besides, he has taught on the BSc
(Hons) Architectural Technology offered by Rushmore Business School as well as acted as
course leader. He also worked as trainee architect at, previously known as, Mauritius
Revenue Authority (Customs and Excise department) at Mer Rouge.
4.1.2 DUTIES
Plan the institution learning environment, student life, the quality of undergraduate
and post graduate education and retention rate.
Secure resources that would ensure the continuing development of programmes.
Plan and advocate effectively for much needed schools facilities, including, a student
center, library as well as additional instructional and research space.
Find and secure funding resources for the development of the school.
Tracks office responsibilities, commitments, and deadlines and ensures appropriate
actions are taken within the required timeframe.
Manages department staff and daily operations including, managing all personnel
issues, work assignments, goal implementation, and department budget.
Work with the universitys legal counsel, helping to set and clarify policies on
discrimination and fairness and transparency in the universitys dealings with students
and with the overall community.
4.1.3 CHAIRING COMMITEES AND BOARDS
He is a permanent member on all committees.
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4.2 DIRECTOR OF STUDIES

4.2.1 PROFILE
Holder of an Undergraduate degree and a Postgraduate degree in International Relations from

the University of Mauritius, Mr. Ramsoondur has a strong academic background with proven
leadership skills gained through previous work experience at senior management position in
the field of Higher Education.
Currently reading for his PhD on the Applicability of the English School of International
Relations to the diplomatic relations between developed and developing states; he is
specialized in the fields of International Relations. Mr. Ramsoondur has also taught on
Business programmes delivered in collaboration with European Business School; and was
given an intensive training in "Management of Accordance Matters" and in "Quality
Assurance Management".
These training focused on the several processes involved in the creation and implementation
of academic regulations, the setting up and monitoring of examinations committees, and
exams board.
Further to this training, Mr. Ramsoondur was brought to act as Chair of several validation
committees charged to validate the delivery of Courses from Leeds Metropolitan University
(UK) and Staffordshire University (UK) by Rushmore Business School in Mauritius; and is
currently the Director of Studies at ABS.
24
4.2.2 DUTIES
The Director of Studies is responsible for the implementation and administration of

all academic aspects of the programmes running at ABS, including the management of the
teaching team and their performance. As a member of the senior management team, the
Director of Studies is required to work closely with all Managers and Coordinators on issues
relating to the overall running of the school.
The role of a Director of Studies incorporates the following:
Ensuring that high quality programme is delivered, following the correct

guidelines/syllabus
closely.
Ensuring that lessons and activities are integrated providing a homogeneous and
meaningful programme.
Ensuring the safety and welfare of all students/staff at all times.
Support the Administrative Manager in the overall management of the centre.
Ensure that all Health and Safety policies are implemented and monitored.
Work closely with the accreditation bodies
Manage the Academic Programme according to appropriate guidelines and

procedures.
Ensure that a high standard of teaching is maintained, with students receiving well
planned, well-taught and relevant lessons, according to our guidelines.
Observe and appraise all teaching staff within their first week and give documented
feedback on their performance.
Implement and maintain correct academic procedures
Monitor integration of the teaching and activities programmes.
25
4.2.3 CHAIRING COMMITTEES AND BOARDS

4.2.3.1
ACADEMIC BOARD
The Academic Board has the principal responsibility to encourage and maintain the highest
standards in teaching. The Academic Board is also responsible for overseeing the
development of all academic activities of the institution, formulating and reviewing policies,
guidelines and procedures in relation to academic matters under the supervison and assistance
of AIMST University.
The Academic Board reports to the Senior Management Committee (S.M.C) and provides
academic advice to both the S.M.C and the Board of Governors on all academic matters,
including academic priorities and policies of ABS.
Chairman
Mr. Hansraj Ramsoondur, Director of Studies
Secretary
Mrs. Avishka Ferag-Laloo, Franchise and Programme Manager
Members
Head of Programme for each programme running at the institution
Lecturer delivering on each programme for the semester
26
4.2.3.2
RESEARCH AND PLANNING
The Research and Planning Committee recommends actions and procedures for new and
existing academic programs; while encouraging academic planning.
Chairman
Mr. Madhoor Bissonauth, Director
Secretary
Members
Lecturer delivering on each programme for the semester
4.2.3.3
MITIGATION COMMITTEE
The mitigation committee is intended to evaluate the impact which circumstances have on
students study or performance, and to approve or reject the applications for the following:
i.
ii.
iii.
Applications for deferral

Applications for coursework deadline extension
Applications for consideration of circumstances impacting on performance
Chairman
Secretary
27
Members
Student Representative on each programme running at the institution
One member of the senior management of AIMST University
28
4.2.3.4
PLAGIARISM COMMITTEE
The plagiarism committee deals with charges of suspected plagiarism, such as cheating on
examinations, theft of examinations, plagiarism or alteration of work after submission. A
Plagiarism Panel is constituted by the committee to conduct the investigation
Chairman
Mr. Madhoor Bissonauth, Director
Secretary
Members
One member of the senior management of AIMST University
29
4.3 ADMINISTRATIVE AND HR MANAGER

4.3.1 PROFILE
Holder of a first degree in IT and presently completing her MBA at the University of
Mauritius, Ms. Dip is the Administrative Manager at Atlantis Business School. She is
responsible for the effective daily running and management of the school from an
administrative perspective. She facilitates the efficient and proper business administration of
the school and ensures the company's legal and management related obligations are carried
out.
4.3.2 DUTIES
The core duties of the Administration Manager are in Personnel Management, School
Management and General Administration.
Supervise the general administrative support staff such as the clerical officers and
office attendant.
Co-ordinate all personnel matters of administrative staff and leave and medical
matters of all school staff
Procures approved items for the school
Procures teaching materials and supplies for the school.
To carry out store inventory and management.
Ensure that there is regular stock-taking of school physical stocks by the respective
teachers-in-charge.
Manages the School Office
Assists the director of studies.

4.3.3 COMMITTEES
The Administrative Manager holds, on a weekly basis, the Administrative Committee; which
deals with all the administrative tasks handled by the Administrative department. All current
duties are reviewed by this committee; which recommends actions through consultation with
the Senior Management Committee.
In addition, the Administrative Manager also holds, on a monthly basis; the Staff Welfare
Committee; dealing with all activities for the benefit of the teaching and administrative staff.
30
The Performance Management Committee, held at the end of each academic semester, is
charged with the assessment of staff performance where the SET and Peer evaluation as well
as the Task Report Sheets are analyses.
The Administrative Manager also chairs the Staff Recruitment Committee and the
Disciplinary Committee (staff); as and when required.
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4.4 STUDENT AFFAIRS MANAGER

4.4.1 PROFILE
Student Affairs Manager at Atlantis Business School, Mrs. Pareemanen-Ramsamy is

responsible for the recruitment and admission of students on the programme of AIMST
University.
4.4.2 DUTIES
Facilitate access to courses, programs, services, activities and facilities for students.
Provide consultation, information, and resources to students.
4.4.3 COMMITTEES
The Student Affairs Manager holds, on a semester basis, the Student Focus Group. The
agenda with all items is read to the students; and their feedback is recorded on aspects such as
teaching, access to online services and facilities at the institution.
The Student Affairs Manager also chairs the Staff welfare Committee and the Disciplinary
Committee (Student) as and when required.
32
4.5 MARKETING MANAGER

4.5.1 PROFILE
Holder of a Masters in Sales and Marketing and an MBA in International Business from
Paris, Mrs. Murday-Geerdharry has worked as Commercial Director for Accor Group
(France) before joining Atlantis Business School as the Marketing Manager. Her main
responsibilities include implementation of marketing strategies to promote the institution and
its partners.
4.5.2 DUTIES
Manage the marketing & promotions budget in order to meet the student targets of the
institution in the most cost effective manner.
Works directly with the senior management to develop marketing programs, design
marketing strategies and implement them.
Design and oversee the promotional materials.
Negotiate contracts with advertising agencies.
Initiate market research studies and analyze the findings.
Organize promotional activities to market the institution.
Monitor, review and report all marketing activities.
4.5.3 COMMITTEES
The Marketing manager holds, on a semester basis, the Evidence of market demand
Committee. This Committee is chaired by the Director and is charged to conduct an analysis
of the current market for running courses; and to analyze demand for new courses, as per the
requirements of the industry.
The Marketing manager also holds, on a semester basis, the Marketing Strategy Committee;
to devise marketing strategies. The Marketing Strategy Committee is chaired by the Director
and is responsible for the formulation and implementation of marketing strategies to promote
the programmes offered at the institution.
33
4.6 FRANCHISE AND PROGRAMME MANAGER

4.6.1 PROFILE
Holder of an undergraduate and of a postgraduate degree in Public Administration and

Management, Mrs. Ferag-Laloo has served as Advisor on Information Matters at the Ministry
of Civil Service. She was also the Administrative Assistant at the University of Central
Lancashire/UOM Enterprise; and Marketing & Communication Executive at JSS Academy of
Technical Education, Mauritius. Currently the Franchise and Programme Manager at Atlantis
Business School, Avishka is responsible for the effective implementation of Academic
Policies and regulation which ensure the Quality Management of the programmes offered at
the institution; while managing the Franchise in regards to the enrolment of students and
implementation of policies and procedures.
4.6.2 DUTIES
To ensure consistent and effective communications between ABS and the programme
team at the partner institution.
To receive summaries of student feedback obtained as part of the module monitoring
procedures.
To contribute to the completion of the annual monitoring report(s) in collaboration
with the partner institution and ensure that any actions are taken forward.
To discuss changes to programme information, policies, procedures and regulations
proposed by the partner and advise on relevant University approval routes; to support
the partner through this process.
To ensure that all staff teaching on the programmes have been approved by the
University in accordance with the procedures.
To meet with relevant programme staff at the partner institution to discuss the delivery
and management of the approved collaborative programmes.
To monitor the availability of resources received from the partner institution (e.g.
syllabus and text books) and ensure that resources are relevant; reflect the latest texts
and resources listed on the module descriptor; and are appropriate to secure the
achievement of the learning outcomes.
34
4.6.3 COMMITTEES
The Franchise and Programme Manager holds the Monitoring Committee at the end of each
semester. The agenda of the Committee is to review the module files containing the Module
Descriptor, Module guide, Weekly plan for delivery, Assessment, Marking scheme, Weekly
lecture notes, Lecturers review of the module, Students evaluation of teaching and module
for each programme.
The Franchise and Programme Manager also holds the Franchise Management Committee.
The purpose of the committee is to discuss with the partner university, on an occasional basis;
about the running of the programme as per the standards of the university.
In addition, the Franchise and Programme Manager chairs the Monthly Programme Meeting
at the end of each month with all the Head of Programmes to review all issues pertaining to
the academic side of the programmes. The Monthly Programme Meeting reports directly to
the Academic Board (Refer to Section 4.2.3.1 for composition).
35
4.7 FINANCE MANAGER

4.7.1 PROFILE
Graduated in Accounting (ACCA), currently completing a postgraduate degree in

Finance and Auditing and having over 5 years of experience in Finance, Mr. Ramma is
the Finance Manager of Atlantis Business School.
4.7.2 DUTIES
Maintain a documented system of accounting policies and procedures.

Ensure that sufficient funds are available to meet ongoing operational and capital
investment requirements.
Prepare and review financial reports.
Monitor accounts of students.
Interpret the institution's financial results to management and recommend
improvement activities.
Communicate, co-ordinate and manage the relevant processes to ensure all financial
year-end and other central administration requirements are met on time.
Actively promote transparency and accountability within the institute with regards to
financial decisions.
Undertake all accounts payable and receivable functions within the institute
(purchasing, payments, and procurement).
Ensure the financial health of the Institution by developing, gaining approval for and
implementing, a financial strategy which underpins the financial aspects of ABSs
strategic plan and optimizes the School`s use of its assets.
36
4.7.3 COMMITTEES
The Finance Manager holds on a monthly basis the following committees:

1. Monthly Financial Audit Committee.
2. Debtors Status Committee
The Monthly Financial Audit Committee is concerned with all the expenses of the institution
and each department needs to report on the use of the budget allotted by the Committee at the
beginning of the year.
The Debtors Status Committee, composed of the Chairman and Secretary of the Senior
Management Committee (refer to section 3.2 for composition) reviews the list of debtors of
the Business School. The Secretary then convenes the Programme Manager and Programme
Management Officer for remedial actions.
The Finance Manager also holds on a yearly basis the Annual Financial Review Board with
the Board of Governors, the companys Accountant and the Company Secretary.
37
4.8 HEAD OF PROGRAMME

4.8.1 PROFILE
4.8.1.1
Programme Head - Business
4.8.1.1.1 Mr Kadress Pillay, GOSK
A Fellow Chartered Certified Accountant and Fellow Chartered Management

Accountant; holder of a BSc and MSc from London, Mr. Pillay is specialized
in areas of Financial Management and Corporate Strategy, Change
Management, Governance and Compliance. Chairperson at the National
Empowerment Foundation since 2012, Mr. Kadress Pillay has served as
Minister of Education and Human Resource Development in the Republic of
Mauritius from 1997 to 2000. He is currently acting as programme head for
Business at Atlantis Business School.
4.8.1.1.2
Dr.Tulsidas Narraidoo
Holder of a Master Degree in Hospitality Management & Tourism from

Sheffield University, of a Master in Business Administration from London and
a Doctorate ( Ph.D) in International Tourism Management, Dr. Narraidoo is
currently acting as programme head for Business at Atlantis Business School.
He has served as part time Senior Lecturer at the University of Mauritius in (i)
Human Resources Management (ii) Hospitality Management and Tourism (iii)
Strategic Management; and is Member of the board of the Mauritius
Qualifications Authority (MQA) and Member of the Tertiary Education
Commission.
4.8.1.1.3
Dr. Ashok Aubeeluck
Holder of a BA [Economics], Victoria University of Manchester, UK, an Msc

[Transport Studies], Cranfield Institute of Technology, Cranfield UK and a
PhD [Economics], Queensland University, Brisbane, Australia, Dr. Aubeeluck
is currently acting as programme head for Business at Atlantis Business
School. He was the Director of budget/and Economic Affairs at the Ministry
of Finance from 1995 to 2010 and as Adviser in Economic and Financial
matters at the State Investment Corporation from 2011-2013.
38

4.8.1.2
Programme Head Management Information
System
4.8.1.2.1 Dr. Priscilla Ramsamy
PhD holder in Computing, specializing in Virtual Reality and haptic

interaction with around 3 years full time teaching experience, Dr. Ramsamy
was awarded the MRC research grant to conduct research on Tangible User
Interfaces and its application in the Mauritian curriculum. Former Senior
Lecturer at Middlesex University, she is now the programme head for IT
Programmes at Atlantis Business School.
4.8.1.3
Programme Head MBA
4.8.1.3.1 Dr. Krishna Babajee
Doctor in Medicine and Specialist in Anesthesia, Dr. Babajee was Senior

Specialist in Cardiac Anesthesia and is currently acting as programme head for
MBA Healthcare Management at Atlantis Business School. He was Elected
Member of Parliament as from 12 July 2005 to 31 March 2010 and
Parliamentary Private Secretary as from 19 September 2008 to 31 March
2010.
39
5.0 OPERATIONAL LEVEL

5.1 HEAD OF REGISTRY
The registry is a centralized department responsible for the effective day-to-day management
of Registry services and functions. He must provide an efficient and responsive service which
facilitates effective working of staff delivering the Institutions programmes of study.
5.1.1 ATTRIBUTES
Highly organized and be able to quickly adapt to change

Have exceptional communication and interpersonal skills
Be familiar and comfortable with changing technology
Ability to work under pressure
Ability to think strategically
Clear knowledge and understanding of academic processes
Commitment to enhance the student experience through service excellence
Ability to maintain confidentiality
5.1.2 DUTIES
Allocate classes and resolve scheduling conflicts.

Keep records of all classes and curriculum prerequisites.
Establish and maintain record-keeping policies in accordance to the universitys
procedures.
Oversee daily operations that assure accurate and secure records management and
delivery.
Ensure compliance with academic, regulatory and accreditation policies and
requirements.
Establish and maintain collaborative and effective working relationships with all the
departments, staff and students.
Responsible for delivering service enhancements which meet or exceed the
expectations of the institutions students and staff.
Liaise with other departments to ensure that records and reports remain up to date and
accurate.
Perform general clerical duties but not limited to photocopying, faxing, mailing, and
filing.
40
5.2 PROGRAMME MANAGEMENT OFFICER

A programme management officer has an important role in quality assurance of course
delivery and facilitates student success. The duties include course planning, course design
and development, course delivery, selection of educational resources, assessment, students
learning outcomes and course evaluation. He is responsible to ensure that all course materials
are effectively laid out and communicated to teachers and students throughout the educational
institution.
5.2.1 ATTRIBUTES
Have exceptional communication and interpersonal skills

Ability to work under pressure
Clear knowledge and understanding of academic processes
Good organizational and record keeping skills
Awareness of current trends and practices in education
Ability to use IT effectively for administrative tasks.
Time management skills
Ability to motivate and guide students
Ability to maintain good working relationship with all the departments, teaching staff,
students and external parties.
5.2.2 DUTIES
Create and facilitate a classroom climate that is conducive to student learning and
academic integrity.
Facilitate course development through reflection and student evaluations.
Organize and hold periodic meetings with the class representatives for the course to
obtain constructive student feedback.
Assure that course content allows student achievement of objectives associated with
that course.
Attend, as necessary, lectures to evaluate the teaching methods of lecturers to
facilitate consistency of the course.
Engage in counseling and guidance of students through telephone, mail, face to face
meetings.
Attend meetings with class representatives, lecturers and head of student affairs to
discuss issues affecting student learning and classroom issues.
Distribute offer letters to all selected students.
Prepare and distribute student pack containing their course materials and other
academic materials needed.
41
5.3 FULL TIME LECTURER

The full time lecturer will contribute to the scholarship and intellectual life of the School by
conducting high quality research and teaching for undergraduate and postgraduate students.
(Please refer to Appendix A for Template of the Letter of Employment)
5.3.1 ATTRIBUTES
Commitment to deliver high quality services to students

Good organizational and record keeping skills
Effective oral and written communication skills
Suitable level of proficiency in technology to engage in teaching and research
Willingness to undertake academic activities when necessary
Demonstrate an ability to deal promptly and effectively with inappropriate behavior in
the classroom
Have public speaking skills and be able to maintain eye contact or react quickly to
signals given off by the students
Time management skills and self-motivation
Adaptable and flexible towards different learner needs
Strong work ethic and commitment to teamwork
5.3.2 DUTIES
To demonstrate good practice in teaching, learning and assessment through the use of
a wide range of learning resources and appropriate pedagogic practice.
To ensure that students are engaged in debate, critical and rational thinking.
To contribute to the wider student experience through personal tutoring and
participation in student forums and other activities.
To work effectively as a team member contributing to committees.
To undertake professional development in both teaching and research.
Ensure that learners have an opportunity to give feedback on their learning
experience.
Abiding by the general Rules and Regulations of the institution regarding policies on
moderation of examination papers and marks, marking, assessment criteria, etc.
Attend programme committees or any other meetings to share their opinions and
ideas.
Monitoring students progress, and ensuring their regular and punctual attendance.
Respond in a positive and supportive manner to student and staff questions, concerns
and needs.
5.4 PART TIME LECTURER
42
Part time lecturers are mainly responsible to develop and implement teaching materials,
deliver lectures, monitor progress of learners performance and provide pastoral care to the
students. (Please refer to Appendix B for Template of the Consent Letter)
5.4.1 ATTRIBUTES
Have a passion for teaching

Awareness of current trends and practices in education
Ability to deliver high standards of teaching and learning
Ability to inspire and motivate learners
Willingness to work to a flexible attendance pattern
Ability to work effectively and positively as a team member
Adopt an innovative and enthusiastic approach
Ability to use IT effectively for teaching, learning, and associated administrative
duties
Ability to work effectively under pressure to meet deadlines
Effective communication and interpersonal skills
5.4.2 DUTIES
To provide the highest quality teaching, learning and assessment to learners using the
most appropriate and innovative methods.
Maintain excellent classroom management and student discipline whilst observing the
institutions regulations.
To ensure the smooth running of courses, including timely and accurate completion of
student attendance records.
To establish, where appropriate, effective working relationships with examining and
accrediting bodies.
To maintain a current knowledge of the subject area, developments in further
education and to particular programmes related to industrial and commercial trends.
Attend meetings to provide recommendations for course improvement as part of the
quality system of the institution.
Mark learners assignments and assess students performance ethically according to
the institutions policies.
Establish collaborative links outside the university with industrial, commercial and
public organizations.
5.5 ADMIN OFFICER

The administrative officer is responsible for the day-to-day tasks and administrative duties of
the department. He must be well organised and proactive in providing timely, efficient and
accurate administrative support to office colleagues.
5.5.1 ATTRIBUTES
43
Superb communication skills (both written and oral)

Excellent interpersonal skills
Computing skills to handle office software programs, including spreadsheets,
databases, word processing and graphic presentation software.
The ability to multi-task and organize work independently
Time management and stress management skills
Knowledge of principles and techniques employed in effective office administration
and management
Ability to generate innovative ideas and problem-solving skills
5.5.2 DUTIES
Creating, compiling and keeping a record of all files in accordance to the universitys
procedures.
Maintain stationary supplies and coordinate deliveries of office materials.
Proactive in providing timely, efficient and accurate administrative support to office
colleagues.
Follow up of academic staff to meet deadlines
Manage the paperwork and tasks needed to make sure that day-to-day activities run
smoothly.
Setup and coordinate meetings and conferences.
Draft and finalise a wide range of documentation (e.g. agenda, reports, minutes,
policy documents and correspondence).
Acts as a liaison between the institution, finance, human resources, and other
departments to ensure compliance with the university policy and procedures.
44
5.6 IT OFFICER
IT officers are responsible for the installation, operation, and maintenance of computer
systems and other technologies, such as communication systems. They are also in charge of
configuring hardware and software, setting up peripherals such as printers or routers,
repairing equipment, and providing daily support for computer network users.
5.6.1 ATTRIBUTES
Excellent technical knowledge about IT and security of systems

Excellent management, organization and time management skills
Strong communication skills
Excellent observation and analytical skills
Strong problem solving skills
Excellent verbal and written communication skills
Ability to quickly gain new skills and knowledge when faced with new challenges in
technology.
5.6.2 DUTIES
Ensure the smooth functioning of all IT infrastructures such as servers and network
connections, besides hardware and software.
Provide troubleshooting solutions.
Organize data, store them securely and create backups.
Ensure security of the physical and virtual components of Information Technology
such as security of the server rooms and install virus protections and firewalls on all
computers.
Evaluating the needs of the school by choosing the most suitable software, hardware
and other IT requirements suitable for the determined budget.
Monitor printers, copiers and fax machines to make sure they are working properly
and getting regular maintenance.
Assist in developing contingency plans in case of network failure.
Conducting electrical safety checks on computer equipment.
Develop designs to update the institutions website.
45
5.7 FINANCE OFFICER

The Finance Officer is responsible for maintaining financial, accounting, and administrative
services to meet the objectives and budget determined by the institution.
5.7.1 ATTRIBUTES
Ability to communicate effectively in English

Demonstrate computer skills including the ability to operate computerized accounting,
spreadsheet and word processing programs at a highly proficient level
Possess stress management and stress management skills
Demonstrate sound work ethics
An analytical and logical approach to problem solving
Motivated and ambitious
Ability to prepare and administer forecasting budgets
Demonstrate the ability to provide comprehensive financial and statistical information
which will inform managerial decision-making and support future financial planning
Good teamwork spirit
5.7.2 DUTIES
Maintain the accounts payable and accounts receivable systems in order to ensure
complete and accurate records of all finance.
Provide efficient and effective office management by managing the filing, storage and
security of documents.
Accurately maintain student account balances, controlling and analyzing all student
financial records.
Establish and maintain students, staff and supplier accounts.
Ensure transactions are properly recorded and entered into the computerized
accounting system.
Maintain financial files and records.
Assist in budget preparation and financial activities.
Manage cash controls as well as maintain book keeping up-to-date.
Ensure all expenses are within assigned project budget.
Identify and resolve invoicing issues, accounting discrepancies and other financial
related issues.
Responsible for ensuring that procedures pertaining to the accountability and
safeguarding of all cash receipts, cash funds, and other assets are established and
followed in accordance with the University policies and procedures.
46
5.8 MARKETING OFFICER

The marketing officer has to create and maintain a good image of the institution with his
team. Besides, he will support the development and success of the Marketing function of the
institution, take responsibility for specific marketing campaigns and projects within the
department and assist with the implementation of the departments, policy, strategies and
campaigns.
5.8.1 ATTRIBUTES
Confident and outgoing personality

Excellent attention to detail
Well organised and self motivated
Ability to work effectively under pressure and to tight deadlines
Excellent command of written English
Previous experience in a similar marketing role
Good project management skills
Creative and innovative
Openly communicates to the team in an enthusiastic and motivated manner
Good teamwork spirit
5.8.2 DUTIES
Assist team members with day to day marketing tasks and coordinate marketing
projects and activities as requested by the Marketing manager.
Initiate market research studies and analyse the findings
Work with the marketing team to develop marketing programs, design marketing
strategies and implement them.
Organize promotional activities to market the institution.
Create and maintain a good image of the institution.
Track competitors activities by keeping record of market changes.
Maintain liaisons with advertising and promotional agencies.
Supply sufficient information to the marketing manager to enable effective budgetary
control of specific areas of activity.
To assist with the implementation of the marketing strategy with specific objectives
and targets as agreed by the marketing department.
47
6.0 Standard Operating Procedure (SOP)

6.1 APPLICATION
APPLICATION FOR LOCAL STUDENTS
STAGE
1
WHO TAKES ACTION

Student
ACTION
Call-in-person at the institution
and meet with the course
coordinator.
Fill in the application form
under the assistance of the
course coordinator.
Submit photocopies of all
required documents as
stipulated on the application
form.
Pay the application fee in the
finance section.
Bring back the receipt to the
course coordinator and leave
with an application receipt
signed by the course
coordinator.
Course coordinator
Receives the student and

advise on the course.
Provides all details as per
AIMST standards.
Explain the student about the
institution and facilities offered
Hand in the application form to
student and guide through each
section.
48
Verify all the documents as

stipulated in the application
form.
In case of any missing
document, the course
coordinator would askthe
student to submit the missing
documents so that the
application form can be
deemed complete.
The application will be kept
pending until the missing
documents are submitted.
In the eventuality that all
documents have been
submitted and the application
is deemed to be complete,
direct the student to the finance
section to make the
payment.
Collect a copy of the receipt
from the student and attach it
to the application form and the
other documents.
Issue an application receipt.
Sign the verification section
form, enclose it with the
application form and submit it
to the administration officer.
3
Administration officer
Verify the application form to

ensure that all documents have
been submitted.
Scan the application form and
save it in a folder on the name
of the student.
49
Record the details of the

student and feed it in the
database.
Transfer the application form
to the Director of Studies.
4
Director of studies
Verify all the certificates and

ensure that the student meets
the requirements as set by
AIMST University.
Obtain the approval of the
Director.
Authorises the administration
officer to send the scanned
application form to the
International Office of AIMST
University. A minimum of 10
application forms will be sent
at one time.
AIMST
The AIMST International

Office acknowledges receipt of
the application form and issue
a number for each application.
Verify the application form and
its supporting documents prior
to submitting to Admission &
Records Division for
processing within 5 working
days as from issuance of
application number and
communicate the decision to
the Director of studies.
Issue and send Offer Letter to
the director of studies within 5
working days after processing
the application.
Director of studies
Verify all offer letters and

50
classify into unconditional,

conditional and rejected letters.
Director.
Transmit the offer letters to
Administration officer.
7
Make copies of offer letters

and transmit to course
coordinator.
Course coordinator
Student
Contact each student and

inform them to come and
collect their offer letters.
Call in at the institution to
collect offer letter, sign and
return the acceptance letter
within 2 working days after
collection of letter.
Submit the acceptance letter to
the course coordinator and
make payment to the finance
section.
Give a copy of receipt to the
course coordinator.
Fill in the enrolment form.
10
Course coordinator
Collect the acceptance letter

from student.
Direct student to finance
section for payment.
Collect receipt.
Assist student in filling
enrolment form.
Attach receipt to enrolment
51
form and submit to the

administration officer.
11
Verify that all the information

on the enrolment form is
correct.
Feed in the data in an excel
sheet to be sent to AIMST
University for enrolling the
student.
Prepare file of student by
compiling the application
form, all documents, receipt of
application form, offer letter,
receipt of offer letter, payment
and enrolment.
52
APPLICATION FOR INTERNATIONAL STUDENTS

STAGE
1
WHO TAKES ACTION

International student
ACTION
Email the international
coordinator about the
programmed he wants to
follow.
Fill in the application form
with the application to
enter in Mauritius sent by
the international course
coordinator.
Scan and send all required
documents as stipulated
under the application form
and under the visa
checklist sent by the
international course
coordinator along with a
bank draft on the order of
R.E.A.L
Receive a copy of the
application receipt signed
by the international course
coordinator.
International course
coordinator
Respond to the
international student email
and required information
and clarification.
Email the application form,
application to enter
Mauritius and visa
checklist.
Verify all the documents as
stipulated in the
application form.
In case of any missing
document, the course
53
coordinator would ask the

student to submit the
missing documents so that
the application form can be
deemed complete.
The application will be
kept pending until the
missing documents are
submitted.
In the eventuality that all
documents have been
submitted and the
application has been
complete, direct the student
to make the payment
through bank transfer.
Collect a copy of the
receipt from the student
and attach it to the
application form and the
other documents.
Issue an application
receipt.
Begin the visa procedures
with the immigration and
passport office submitting
all documents as per visa
checklist.
3
Verify the application form

to ensure that documents
have been submitted.
Scan the application form
and save it in a folder on
the name of the student.
Record the details of the
student and feed it in the
54
database.
Transfer the application
form to the Director of
Studies.
4
Director of studies
Verify all the certificates

and ensure that the student
meets the requirements as
set by AIMST University.
Director.
Authorises the
administration officer to
send the scanned
application form to the
International Office of
AIMST University. A
minimum of 10 application
forms will be sent at one
time.
AIMST University
The AIMST International

Office acknowledges
receipt of the application
form and issue a number
for each application.
Verify the application form
and its supporting
documents prior to
submitting to Admission &
Records Division for
processing within 5
working days as from
issuance of application
number and communicate
the decision to the Director
of studies.
Issue and send Offer Letter
to the director of studies
55
Director of studies
within 5 working days after

processing the application
Verify all offer letters and
classify into unconditional,
conditional and rejected
letters.
Director.
Transmit the offer letters to
Administration officer.
International Course
coordinator
International Student
Make copies of offer letters

and transmit to course
coordinator.
Email offer letter to
student.
Sign and return the
acceptance letter within 2
working days after
collection of letter.
Submit the acceptance
letter to the international
course coordinator and
make payment through
bank transfer.
Email a copy of transaction
to the international course
coordinator.
Fill in the enrolment form.
10
coordinator
Receive confirmation from

finance section for
payment.
Send visa to student along
with offer letter.
Send enrolment form to
56
international student.
11
Verify that all the

information on the
enrolment form is correct.
Feed in the data in an excel
sheet to be sent to
AIMST University for
enrolling the student.
Prepare file of student by
compiling the application
form, all documents,
receipt of application form,
offer letter, receipt of offer
letter, payment and
enrolment.
6.2 ADDMISSION
STAGE
1
WHO TAKES ACTION

ACTION
Within 1 week after enrolment
of student, and upon obtaining
approval of the Director of
Studies, send the excel sheet
and scanned enrolment form to
AIMST for issuance of student
ID and library access.
Consult the Director of Studies

upon receipt of all details and
confirmation from AIMST.
Call students at the institution.
2
Student
Call in person at ABS at the

date given by the
administration officer.
Collect login, username, ID,
57
password provisional timetable

for all online services of the
university.
58
6.3 PAYMENT OF COLLABORATION FEES

STAGE
1
WHO TAKES ACTION

Finance manager
ACTION
Within fifteen working
days from the date of
registration to effect
payment of applicable fees
as stated under the
schedule B2 of the MOA.
To liaise with AIMST
International Office for any
inquiries related to
approved fees and
payment.
59
6.4 MARKETING
STAGE
1
WHO TAKES ACTION

Marketing manager/
Director
ACTION
Formulate marketing strategies
and present to the S.M.C for
approval.
S.M.C
Provide recommendation and

approve the marketing
strategies. Vet the budget
adverts.
Marketing Manager/
Director
Initiate implementation of the

marketing strategy.
Submit marketing materials to
International Office of AIMST
University for vetting.
AIMST University
The International Office will

provide recommendation and
approval for marketing
materials upon request from
ABS.
Marketing manager/
Director
Approval of AIMST and

transmit the approved
materials to marketing officer
for action.
Marketing officer
Liaise with media for the

advert campaigns and update
the marketing
manager/Director on the
impact.
60
6.5 MITIGATION
STAGE
1
WHO TAKES ACTION

Student
ACTION
Fill in mitigation or application
for extension form available at
the registry.
Attach all document and
evidences as prescribed in the
form.
Submit to the registry office
and collect mitigation or
application for extension
acknowledgement receipt
featuring the date the
mitigation committee will be
held.
Registry officer
Provide student with

mitigation or application for
extension form and assist the
student in filling the form.
Verify all documents.
Issue an acknowledgement
receipt to student.
Transmit to the administration
officer.
Make a copy of the form and

acknowledgement receipt for
the file and compile the
application for the mitigation
committee chaired by the
director of studies.
Mitigation committee
(Please refer to Section
4.2.3.3 of this Document
for the composition of the
Receives all mitigation and

application for extension
Review and approve or reject
61
Committee)
the application after

consultation with AIMST
University.
Inform the administration
officer of the decision of the
committee.
Inform student about the

decision of the committee
within 5 working days as from
the date the committee was
held.
62
6.6 PLAGIARISM
STAGE
1
WHO TAKES ACTION

Lecturer
ACTION
Inform the course coordinator
about suspected plagiarism by
providing turn-it in.
Report and the marking
feedback.
Director of Studies
Refer all suspected plagiarism

cases to the director who then
transfers it to the plagiarism
committee which is convened
within one week after lecturers
have completed marking.
Plagiarism Committee
4.2.3.4 of this Document
for the composition of the
Committee)
Initiate first interim meeting to

consider all cases.
Plagiarism panel
Instruct the secretary to issue

letter of invitation to students for
suspected plagiarism interview
to be conducted by a panel
contributed of the following :
Programme manager, course
coordinator, lecturers.
Receive each student suspected
of plagiarism and present them
with the evidence submitted by
the lecturers.
Initiate them to provide an
explanation and explain the
consequences.
Record the explanation and
statement.
Prepare report for each student
and submit to programme
officer.
63
Student
Plagiarism Committee
4.2.3.4 of this Document for
the composition of the
Committee)
Call in person on the date and

time of the plagiarism
interview with any evidence
and record of work.
Provide an explanation in
light of the evidence
presented.
Refute having committed
plagiarism or accept having
committed plagiarism.
Analyse the report submitted
by the plagiarism panel and
make a decision for each case
as per the student.
Instruct the secretary to issue
decision letter to student.
64
6.7 REGISTRATION
STAGE
1
WHO TAKES ACTION

Director of studies
ACTION
Convene the programme and
franchise manager,
programme officer,
administrative manager and
administration officer to a
meeting.
Brief the team on the
registration procedures and
provide a copy of the
regulation for and guidelines
for registration and
guidelines for registration.
Assign the programme and
franchise manager with all
tasks related to the
programme and assign the
administrative manager with
all tasks related to the
institution.
Programme and
franchise manager
Gather all documents

required under the regulation
for registration and provide
the information to the
administrative manager.
Administrative manager
Fill in the registration form

and gather all documents as
mentioned in the TEC
regulations.
S.M.C
Present the completed form

and documents to the S.M.C
for vetting
Vet the documents for
registration by approving or
formulate recommendations.
In the eventuality of any
65
TEC
modification required by the

S.M.C, the administrative
manager will implement the
changes and present to the
director of studies and the
Director for approval.
Send the registration form
along with the accreditation
to the TEC.
Inform the finance section
about the registration and
accreditation to be paid to
the TEC.
Conduct the visit within 42
working days and perform
the following
responsibilities:
Undertake periodic
academic audit of
institution.
Make the necessary
provision for
promoting and
enhancing quality
assurance of postsecondary education.
Formulate and
publish policies and
criteria for the
registration and
accreditation of
private institutions
offering postsecondary education.
formulate and publish
policies and criteria
for the registration
and
Register all
recognized
qualifications
obtained in the postsecondary
66
educational sector.
67
6.8 ACCREDITATION
FIRST TIME ACCREDITATION
STAGE
1
WHO TAKES ACTION

Director of studies
ACTION
Convene the programme
manager, head of programme,
programme officer for a
meeting.
Brief the team on the
accreditation process and
provide them with a copy of the
guidelines for accreditation and
the criteria for accreditation:
Assign responsibilities for the
mounting of the selfaccreditation document to each
number of the team as follows:
i)
Programme
manager- Request
and gather the
syllabus, course
description, sample
certificate for
AIMST .
Design the structure
of the document.
ii)
Course coordinatorprepare tentative

timetable and
Training Needs
Analysis.
iii)
Programme manager
Programme
manager- assemble
and build the
document as per
TEC criteria.
Request AIMST for all required
68
documents.
AIMST
4
5
Head of programme
Course coordinator
Programme officer
Director of studies
TEC
Communicate the structure of

the final document to the
programme officer.
The relevant faculty programme
coordinator to provide course
description, syllabus and other
documents and/or requirements
within a reasonable timeframe.
Verify syllabus and vet.
Finalise timetable after
consultation with programme
manager and head of
programme.
Gather all sections from the
course coordinator and finalise
the document
Submit to the director of studies
for approval.
In consultation with the
Director, approve or suggest
recommendations. Once
finalized and approved, in
consultation with the Director,
give green light to
administrative manager to send
to TEC.
To verify the document for
accreditation as per TEC
criteria.
Inform finance section to release
payment.
Send documents to TEC.
Acknowledge receipt of
approval and process the
application within 42 working
days as per TEC regulations
under the consolidated TEC Act.
69
RENEWAL OF ACCREDITATION
STAGE
1
WHO TAKES ACTION

Programme officer
Programme manager
Director of studies
ACTION
To keep track of the expiry date
of the accreditation and to
inform the programme manager
3 months before.
To inform the director of studies
about the renewal of programme
accreditation.
Convene the programme
manager, head of programme,
programme officer for a
meeting.
Brief the team on the renewal of
the accreditation process and
provide them with a copy of the
guidelines for accreditation and
the criteria for accreditation:
Assign responsibilities for the
mounting of the selfaccreditation document to each
number of the team as follows:
Programme manager
i)
Programme
manager- Request
and gather the
syllabus, course
description, sample
certificate for
AIMST .
Design the structure
of the document.
ii)
Course coordinatorprepare tentative

timetable and T.N.A.
Programme manager- assemble

and build the document as per
TEC criteria.
Request AIMST for all required
documents.
70
AIMST
6
7
Head of programme
Course coordinator
Programme officer
Director of studies
10
11
TEC
Communicate the structure of

the final document to the
programme officer.
The relevant faculty programme
coordinator to provide course
description, syllabus and other
documents and/or requirements
within a reasonable timeframe.
Verify syllabus and vet.
Finalise timetable after
consultation with programme
manager and head of
programme.
Gather all sections from the
course coordinator and finalise
the document
Submit to the director of studies
for approval.
In consultation with the
Director, approve or suggest
recommendations. Once
finalized and approved, in
consultation with the Director,
give green light to
administrative manager to send
to TEC.
To verify the document for
accreditation as per TEC
criteria.
Inform finance section to release
payment.
Send documents to TEC.
Acknowledge receipt of
approval and process the
application within 42 working
days as per TEC regulations
under the consolidated TEC Act.
71
6.9 EXAMS
CONDUCT OF EXAMS
STAGE
1
WHO TAKES ACTION

AIMST
ACTION
Examination Division to send
3 sets of the exam papers to
the MES along with timetable
finalized in consultation with
ABS.
Exam division will generate
index number and
examination slips for the
students . Exam slips will be
couriered to ABS 2 weeks
before the commencement of
the exams. ( This is after
submission of course
summary by ABS)
MES
Acknowledge receipt of exam

papers.
Conduct the exams as per the
MOU* between AIMST, ABS
and MES and appoint
supervisors and invigilators.
ABS
To provide full assistance to

MES.
Submit course summary to
AIMST Exam division
Course summary one month
before the commencement of
final examination. Course
summary contains : Timetable
of the exams, proposed chief
invigilators & invigilators list
and student eligibility list.
To effect payment for the
72
conduct of exams by MES.

4
MES
On the date of each exam:

Unseal the envelope in front
of students and 1 policeman
as witness.
Distribute papers and exam
answer booklet provided by
AIMST.
Invigilate exams.
Circulate attendance.
Collect paper and store under
lock and key at MES.
Prepare a report for each
exam conducted and send to
AIMST and ABS.
Inform ABS to collect papers
for marking.
*MOU to be done once programme is accredited by TEC.

EXAM
STAGE
1
WHO TAKES ACTION

AIMST
ACTION
As per AIMST University
standards
73
6.10 MARKING AND SAMPLING

STAGE
1
WHO TAKES
ACTION
ABS
ACTION
Collect the samples from MES.
Course coordinator counts the script and
prepare acknowledgement receipt for lecturer
to sign.
Course coordinator prepares feedback for each
script.
Contact lecturers to schedule meeting.
Provide lecturer with marking scheme given by
AIMST.
Course coordinator to collect mark script and
prepare mark sheet as from feedback form
completed by lecturers.
Course coordinator to sample the scripts and
transfer same to the Director of studies along
with mark sheet for verification.
Director of studies
Verify sampled script as per marking scheme

from AIMST and approve mark sheet.
Give green light to administrative manager to
send mark sheet and samples to AIMST.
AIMST
To acknowledge scripts of mark sheet and

samples.
To transmit to the relevant faculties for
preparation of marks to present to the Senate.
Approve results and send to ABS.
ABS
Publish results on notice board once approved

by the Senate of AIMST.
74
75
6.11 RESIT AND FAILURE

STAGE
1
WHO TAKES ACTION

AIMST University
ACTION
As per AIMST University
76
6.12 ASSIGNMENT AND SUBMISSION

STAGE
1
WHO TAKES ACTION

Course coordinator
ACTION
Inform student about each
assignments deadline after
same has been approved in
the Academic Board by the
Director of Studies (Please
refer to Section 4.2.3.1 of
this Document for the
composition of the
Committee).
Prepare assignment
collection checklist.
Student
Submit checklist to the

registry officer.
Submit 1 soft copy and 2
hard copies of the
assignment to the registry
of ABS not later than on the
date of the deadline for
submission.
No assignment submitted
by email only will be
accepted.
Course coordinator
Sign the assignment

submission form and submit
assignment to course
coordinator.
On the date of the deadline
to collect all assignments
from registry and crossverify with the assignment
submission form.
Prepare a list of all students
not having submitted
assignment and provide
same to the registry officer
to record late submission.
77
Prepare the submitted

assignment list and
feedback form for each
student having submitted
the assignment.
Lecturer
ABS
Call lecturers to collect

assignment for marking 5
working days as from the
date of the deadline.
Collect assignment within
one week from the date of
collection and return all
marked assignments along
with feedback form for each
submitted assignment.
Collect the samples from
MES.
Course coordinator counts
the script and prepares
acknowledgement receipt
for lecturer to sign.
Course coordinator prepares
feedback for each script.
Contact lecturers to
schedule meeting.
Provide lecturer with
marking scheme given by
AIMST.
Course coordinator to
collect mark script and
prepare mark sheet as from
feedback form completed
by lecturers.
Course coordinator to
sample the scripts and
transfer same to the
Director of studies along
with mark sheet for
78
verification.
6
Director of studies
Verify sampled script as per

marking scheme from
AIMST and approve mark
sheet.
Give green light to
administrative manager to
send mark sheet and
samples to AIMST.
AIMST
To acknowledge scripts of
mark sheet and samples.
To transmit to the relevant
faculties for preparation of
marks to present to the
Senate.
Approve results and send to
ABS.
ABS
Publish results on notice

board once approved by the
Senate of AIMST.
79
6.13 COURSE MANAGEMENT

STAGE
1
WHO TAKES ACTION

Course coordinator
ACTION
Assemble all documents
such as Module Descriptor,
Module guide, Weekly plan
for delivery, Assessment,
Marking scheme, Weekly
lecture notes, Lecturers
review of the module,
Students evaluation of
teaching and module for
each programme.
Submit the module file for
approval to the director of
studies
Conduct peer observation,
student evaluation of
teaching (SET) and staff
evaluation of teaching
(SEM) through student
questionnaires 2 weeks after
the programme has started.
Prepare a course evaluation
report after having anaylsed
the questionnaires.
Director of studies
Submit the course evaluation

report to the director of
studies.
Approve or suggest changes
to be made to the module file
submitted by the course
coordinator.
Review the module file for
each programme at the end
of each semester with a
faculty staff from AIMST.
Student
Fill in student evaluation of

80
Course coordinator
Academic Board (Please

refer to Section 4.2.3.1 of
this Document for the
composition of the
Committee)
module questionnaires and

submit to the course
coordinator.
Send approved report by
director of studies to AIMST.
The academic committee
comprised of the director of
studies, a member from
AIMST and the programme
manager will review the
module file and course
evaluation report.
81
6.14 VISITING LECTURERS

STAGE
1
WHO TAKES ACTION

Programme manager/ Director
of Studies
AIMST
Programme manager/ Director

of Studies
coordinator
ACTION
Decide, in consultation with
AIMST, about the module for
each semester on each
programme to be taught by a
lecturer from AIMST.
The relevant faculty
programmes coordinator to
submit the designated
lecturers name before the start
of each semester for approval
by ABSs S.M.C.
Dates for delivery to be
advised and finalized mutually
by both parties.
Communicate the date to the
international coordinator for
ticketing, accommodation and
transport.
Obtain approval from SMC for
the organization of lectures by
AIMST staff.
Contact travel agent for
booking of tickets, transport
and accommodation.
Inform the finance section for
payment.
AIMST lecturer
Send ticket to AIMST.

Confirm receipt of ticket.
Inform ABS course
coordinator of his requirements
during the teaching.
Send any additional materials
for copies and update all
teaching materials for the
82
delivery.
Fly-in to teach during one
week and deliver the content
for the whole module from
Monday to Friday 9h00 to
15h00 assisted by a local tutor
approved by AIMST to follow
upon student after block week
and control exams.
Local lecturer
International coordinator
AIMST lecturer
Mark all assignments and

exams for the module on
which he will be delivering.
Assist the block week and take
up on the students at each 3
week interval to conduct
tutorial and revision on content
delivered by the visiting
lecturer.
Liaise with visiting lecturer to
confirm for any clarification.
Send assignment and papers to
AIMST for marking as per
marking in standard of
procedures.
Send marked assignments and
exams papers within 2 weeks
after having acknowledged
receipt of scripts.
83
6.15 GRIEVIANCE PROCEDURE

GRIEVANCE PROCEDURES
The following flowchart details the complaint and grievance procedure:
All complaints should be resolved informally if
possible. Students are advised to approach
individual lecturers or managers to discuss any
issues.
If the student feels unable to approach individuals

or that the matter has been unsatisfactorily
resolved then a formal complaint can be made.
Student requests a Complaints Form from ABSs

Head of Registry; and hands-in the completed
form within 15 working days to ABSs
Administrative Officer who will issue a receipt with
a tracking number to the student.
The Head of Registry will transmit all complaint
forms to the Department of Academic Affairs
immediately after same has been submitted by a
student. The Director of Studies will process the
complaint and consult the Director for
recommendation and action.
ABSs Director will inform the Universitys
Programme Advisor and forward the complaint to
the University
A Complaints Review Panel composed of the

Director, of the Director of Studies, of the Head of
Student affairs and of the Head of Programmes
will be convened within 15 working days, and
invites the student to attend.
The Director of Studies, upon validation of the
decision by the Director; will inform the student, in
writing, of the decision of the Panel and any
recommendations within 5 working days.
The Director will inform the University of the

implementation of the decision or recommendation
84
6.16 CONTEXTUALIZATION
Once all syllabuses are reviewed from AIMST, the director of studies and programme
manager along with all head of programme will review and make recommendation on
the need for contextualization if required.
The suggestions will be forwarded to AIMST for approval and further to approval the
changes would be implemented by the head of programme.
6.17 FRANCHISE MANAGEMENT

AIMST responsibilities:
Be solely responsible for the issuance Letter of Offer advising the admission date and
other relevant details to all the successful applicants
Provide the curriculum, course structure, subject descriptions and guidelines to

conduct the programme
Prepare and provide, examination papers; and the marking scheme for ABS lecturers
to mark the papers and will be moderated by AIMST lecturers.
Provide access to all fully paid and registered students to AIMST library and online
resources.
Issue the same scroll/transcript as applied for AIMST graduate for every student upon
their successful completion and graduation of the programme at ABS.
Provide new updates and/or revisions related to any programmes structure, course
curriculum or any changes to processes and procedures, fee structures, terms and
conditions as and when required in order to ensure efficiency, effectiveness and high
quality standards of support and services are always maintained.
85
6.18 DISKSTATION
How to log on to Synology Diskstation

To access the synology diskstation the user will first be provided with his/her username and
password by the IT officer.
Steps:
1. Open browser and enter the following Url
URL: http://192.168.1.10:5000/webman/index.cgi
2. Bookmark the webpage after it has been loaded.

On the toolbar click on the Favourites icon
The following window will appear
86
Click on the black arrow of the create in dropdown list and choose favorites bar
And finally click on ADD. The webpage will be bookmarked on the favorites bar so
that it can be easily accesses whenever needed.
87
How to login to the main page of the Synology disk station

1. Enter the username and password
After entering username and password, user will be directed to the main page of
the Synology Diskstation.
88
How to use the file manager

The file manager is use to store all documents that is being used at Atlantis Business School.
We have two different types of folders which users have to know. The first type of folder that
we have is the shared folder which is named Atlantis. Anything that is uploaded in the shared
folder will be visible to all users who are logged in to the diskstation. The second type of
folder is the home folder which is specific and personal to the user. Whatever is uploaded in
the home folder is not visible by other users.
89
To create a folder and upload a document in the file manager

Steps:
1. In the file station click on upload
The upload tab has two options, either upload skip or upload- overwrite. We normally use
the upload skip option as it allows user to only upload a document and redirect to file station
whereas the upload overwrite option allows user to upload a document in a folder and
overwrite all other documents in that specific folder, i.e. it erases all other documents.
90
How to logout from the Synology diskstation.

1. Click on options
2. Click on logout
91
6.19 FIRE DRILL

IN THE EVENT OF FIRE:
Raise the alarm by breaking the nearest fire call point.
IF THE FIRE ALARM SOUNDS:

1. Keep calm
2. Use the nearest telephone to call the fire brigade on 115
Information to be given to the fire brigade:
- Name of caller
- Name of institution
- Nature of fire
- Exact location of fire
- Address of institution
3. Put out the fire if safe to do so by using the nearest fire extinguisher.
Steps to use a fire extinguisher:
-
Pull the safety pin from the handle. The pin is located at the top of the fire
extinguisher. Once removed, it releases the locking mechanism, allowing you to
discharge the extinguisher.
Aim the extinguisher nozzle or hose at the base of the fire. As explained, this removes
the source or fuel of the fire. Keep yourself low.
Squeeze the handle or lever slowly to discharge the agent. Letting go of the handle
will stop the discharge, so keep it held down.
Sweep side to side approximately 6in or 15cm over the fire until expended. The
sweeping motion helps to extinguish the fire. Stand several feet or metres back from
the fire as fire extinguishers are manufactured for use from a distance.
4. Evacuate and escort the students out of the building via the designated route using the
nearest fire exit and report to the assembly point which is the police station.
5. Keep the class together and keep students 50 feet away from the building.
6. Take attendance and account for every student.
92
7. Do not re-enter the building or leave the assembly point until advised by the
Emergency Services that you can do so.
8. Students should remain under the immediate supervision during the time outside the
building.
NEVER ENTER A BUILDING WHEN THE FIRE ALARM IS SOUNDING!
93
6.20 WEAPONS ON SCHOOL PROPERTY
DO NOT ANNOUNCE THAT A WEAPON IS ON SCHOOL PROPERTY.
Upon suspicion of a weapon in or around the school building immediately contact the
reception.
Obtain as much information as possible as to who the suspected person is with a

thorough description, where the weapon is located, if anyone has been threatened and
any other key details.
The reception will contact the emergency services (Hotline: 999/ 212 12 12) and
provide details about the weapon.
If a suspect threatens with a weapon, remain calm.
94
6.21 NATURAL CALAMITIES

When weathers conditions indicate an area may be affected, local radio or television
broadcasts should be monitored. In the case of a natural calamity be prepared to:
(a) Implement school cancelation.
(b) Evacuate students home.
(c) Notify parents/guardian via school website, phone calls and e-mail.
6.22 MEDICAL EMERGENCY

In an emergency situation: Assess the situation, address life threatening issues immediately
(first aid, safety of victim, etc.) and call 114 immediately if needed.
Remain Calm.
Do not attempt to move a person who is injured or ill, unless they are in immediate
danger of further injury.
Unless certified to provide First Aid, DO NOT ATTEMPT TO RENDER ANY FIRST
AID, wait for trained personnel to arrive.
If an ambulance or additional medical personnel are needed, the reception will place
the call. In an extreme emergency, when time is of the essence, immediately call 114
then notify the administration.
Try not to come in contact with any bodily fluids without protective equipment on. If
you do, rinse the contacted area as soon as possible with soap and warm water.
After the victims immediate needs have been taken care of, remain to assist medical
service personnel with pertinent information about the incident.
Preserve the scene of the medical emergency in the event that the incident will require
an investigation by the school or law enforcement personnel.
As soon as possible, complete an incident form and submit it to the administration

office.
95
6.23 REFUND POLICY

1.0 REFUND POLICY
Fees MUST be paid BEFORE or ON registration day of each semester.
Application processing fee is non-refundable.
Full refund of the particular semester fee shall only be allowed if withdrawal BEFORE
the registration day.
If withdrawal AFTER registration day to WITHIN one (1) month, only 80% of the
particular semester fee shall be refunded.
No refund shall be allowed AFTER one (1) month from the registration date.
2.0 PAYMENT OF FEES

The AIMST University Board of Directors shall reserve the right to change the structure and
the rate of study fees and other payments at any time. Fees for any level of programme of
study shall be paid according to a semester/ term or a session subject to the regulations
governing payment determined for the programmes of study. All the fees shall be paid in the
first week at the beginning of a semester, unless otherwise allowed by the University Bursar.
If the fees are not settled within one week after the announcement from the Bursar's Office
that the student has arrears in fees payment, the student will not be allowed to attend classes
and the candidature suspended, unless there is a valid reason acceptable by the University.
The student shall not be accepted into the University till all the study fees and other payments
charged including total arrears is settled.
3.0 FEES REFUND POLICY
There is a Fees Refund Policy which applies to students who withdraw from a programme of
study. However such refund is not automatic upon withdrawal from the University but subject
to procedures and conditions. Every student is required to sign a statement acknowledging
awareness of the terms and conditions of the policy. The following conditions govern the
policy on fees refund:
3.1
Withdrawal
Students who have enrolled at AIMST University and subsequently decide to withdraw from
the University must adhere to the following procedures:
Step 1:
Submit a letter stating the reasons for withdrawal to the Dean/Director/

96
Head of the respective programmes.

Step 2:
A copy of the letter should be forwarded to the Admissions & Records

Office.
Step 3:
Complete the Withdrawal Form which will be issued by the Admissions &
Records Office.
Step 4:
A student should receive clearance signatures from the following

Departments:
1.
2.
3.
4.
5.
Dean/ Director/Head
Student Affairs
Library
Finance & Accounts
Admissions & Records
After the Withdrawal Form is duly-completed, it is required to be submitted or forwarded to

the Admission and Records Division at AIMST.
Once all are in order, AIMST will finally update the student status to WITHDRAWN in
Admissions system database.
Please note that failure to follow the above withdrawal procedures may result in either a
delay in refund (if any) or forfeiture of fees and deposits.
3.2 Fees for Repeat of Course(s)
The following fees shall be charged for students who repeat courses/semester/term/year:
3.2.1 For Degree Programmes
If repeat of Course(s):
USD 50.00 per course (for 1 credit courses)
USD100.00 per course (for 4 credit courses)
3.2.2 For Foundation Course
If repeat of a Year: 100% of tuition fees
97
7.0 STUDENT CHARTER

Atlantis Business School aims to enable students to realize their potential and help them to
fulfill their objectives in life and further study. In order to achieve this we need you to be an
active partner in the learning process. This student charter has been designed to inform you
what you can expect from us and what we expect from you in return. The objective is to make
your journey at ABS a positive and productive one.
Teaching, Learning and Assessment
We shall provide you with:
1. Accurate and up-to-date information about the content, teaching methods, costs,
attendance and assessment requirements of your programme of study through guides,
handbooks in paper or electronic form
2. Learning outcomes for your programme including appropriate teaching and learning
strategies and assessment methods.
3. A reasonable amount of feedback on your assessment. Your work will be fairly and
objectively marked. Coursework submitted on time will be marked and returned to
you within the time period specified for your course.
4. Access to equipment, facilities and settings required for your programme of study. In
case of disability we undertake to make alternative provision
Students are expected to:
1. Comply with the requirements of their course of study.
2. Regularly attend and participate in their programme of study. They should show
proper time management, meet deadlines set and submit coursework on time.
3. Make lecturers and administrative staff aware of any circumstances affecting their
work which might lead to failure to submit coursework on time. Appropriate forms
should be filled and submitted before deadlines while requesting extensions.
4. Use equipment and facilities with care and consideration for other users and comply
with regulations concerning their use and any health and safety requirements.
98
Quality Assurance and Participation

1. Information on quality assurance procedures
2. The opportunity to participate in the quality assurance procedures for your
programme of study and to evaluate the quality and operation of the programme. You
will be expected to give your feedback on the quality of the programme and teaching.
3. The opportunity to participate on different committees such as the student/teacher
programme review board if you become a student representative.
1. Participate in programme evaluation and feedback exercise to improve quality, giving
their views constructively and honestly.
2. Participate in the process to elect their representatives on different committees. These
should attend all committees convey the views of the students they are representing.
Appeals, Complaints and Disciplinary matters

1. Information about how to appeal against assessment decisions or to raise a complaint,
and how disciplinary matters are handled.
2. Independent advice and support at complaint, disciplinary and appeals hearings.
3. The assurance that any complaint, appeal or disciplinary matter will be dealt with
fairly and impartially. Where justified, you can expect to be offered a reasonable and
appropriate means of resolution or remedy.
1. Familiarise themselves with the complaints, appeals or disciplinary procedures.
2. Accept any reasonable resolutions to disputes
99
Facilities and Services

1. Access to teaching, library and IT facilities in accordance with health and safety
requirements.
2. Access to a common area for recreation and for food and drinks.
3. Access to clean and equipped washrooms and toilets.
4. Up-to-date and accurate information on their fee status and/or other charges at the
finance department.
1. Behave responsibly when using any facility or service and comply with any
regulations for their use that are in place.
2. Provide full, accurate and truthful information when applying for any payment
facilities.
3. Make known any changes in personal circumstances which may have any
implications on their study.
4. Pay promptly all fees and charges that are due.
Support and guidance

1. Support and guidance to enable you to pursue your academic, vocational and personal
goals and realise your potential. Details of these services are published in accessible
printed and electronic publications.
2. An induction to the course of study and an orientation programme to ABS and its
services.
3. Access by appointment to a personal tutor to help you plan your learning programme
and review your overall performance.
Students are expected to;
1. Take part in orientation and induction programmes.
2. Make timely and responsible use of the various support and guidance services
provided.
100
Equal Opportunities
You can expect us to:
1. Promote access to our premises and services to all who can benefit.
2. Encourage equality of opportunity by creating a diverse learning environment within
which individual characteristics are recognized and valued.
3. Eliminate unfair discrimination in recruitment and admissions processes and in
assessment decisions.
4. Have selection criteria for admission based on merit, qualification, experience and
potential.
5. Provide pre-admission advice and information for disabled students and support after
admissions.
6. Create a community where you are free from discrimination and harassment
associated with your age, gender, religion, beliefs, disability, ethnicity, marital status
or sexual orientation.
1. Provide information to enable the institution to be aware of needs and
commitments which may affect their participation in a programme of study and/or
require us to make reasonable adjustments to enable them to participate.
2. Ensure that their behavior does not offend, discriminate or harass.
Health and Safety
1. A safe and clean environment. ABS accepts its duty to ensure the health, safety and
welfare of all students, employees and visitors
2. A smoke-free environment on our premises.
3. Regular information and training with regard to safety.
1. Take responsibility for their own health and safety and that of others who may be
affected by what they do or fail to do.
2. Be aware of the wellbeing of their friends and fellow students.
3. Promptly report any serious illness or hospitalisation.
4. Provide contact details of close relatives/ friends to contact in case of emergency.
101
8.0 RULES AND REGULATIONS
Table of Contents
Message from the Director
Message from the Director of Studies
1. Atlantis Business School (ABS)
2. Policies and Procedures
2.1. Admission policy and procedure
2.1.1. Admission procedures
2.1.2. Payment of fees
2.1.3. Progression of Studies
2.1.4. Withdrawal and Refunds
2.1.5. Procedures for course evaluation
2.1.6. Student evaluation of teaching (SET)
2.1.7. Student evaluation of modules (SEM)
2.1.8. Procedures for student/course feedback
2.1.9. Student Complaints and Grievances
3. Quality Assurance
4. IT Policy
Purpose of Use
Authorisation
Privacy
Behavior
Definitions of Acceptance & Unacceptable Usage
Legal Constraints
Institution Discipline
Policy Supervision and Advice
5. No Smoking Policy
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WELCOME TO ATLANTIS BUSINESS SCHOOL

Message from the Director
Dear Student,
Atlantis Business School is currently playing a major role in providing continuing education
and training in Accounting, IT, Management, Arts and Commerce to ambitious individuals
seeking quality tertiary education.
ABS aspires to provide quality tertiary education to students from all over the world.
Graduates from the School will be formed to occupy middle to top management positions in
companies and government departments in various sectors of the economy worldwide. In our
quest for excellence, we have formed partnerships with a prestigious top-ranking university;
to bring to our students a range of world-class programmes.
Through our academic and professional courses, we seek to enable school leavers,
professionals and managers from both the public and the private sector to upgrade and
specialise themselves in specific areas of Accounting, Business, Hospitality and Tourism,
Commerce, Arts and Information and Communication Technologies.
The vision of ABS is to be the leading provider of private world class education and training
in Mauritius and the Indian Ocean region. This will encompass Indian Ocean Rim countries
including Southern and Eastern Africa.
ABS was set-up to offer an international standard of higher education to students who do not
wish or are unable to undertake study overseas.
The Mission of Atlantis Business School is to open the door of opportunities to all those
potential students on the island, and around the Indian Ocean rim, enabling them to gain
knowledge and develop skills that will benefit their personal goals as well as the social and
economic prosperity of their communities.
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ABS also aims at:
Providing high quality learning opportunities that are personally enriching and
valued by students, sponsors and employers
Creating a learning environment that encourages debate and the promotion of

new ideas through scholarship in partnership with other reputable global higher
education institutions
Being a driver for change and being an active partner serving the local and
regional communities
At Atlantis, we believe that education is the gateway to personal fulfilment and an invaluable
resource to benefit oneself and help others to succeed. ABS values the importance of effective
teaching and learning. It recognises that both tasks are not just complex, but also
intellectually demanding and socially challenging.
To this end, our philosophy is not just to create a teaching, learning and work in but also to
maintain one that is of high quality, facilitative in nature, open to new ideas and results
focused.
We would like to welcome you to Atlantis Business School and wish you success in your
studies.
Mr.Madhoor Bissonauth
Director
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Message from the Director of Studies

Dear Student,
Welcome to Atlantis Business School. Whether you are joining us as a new student or
returning to continue your studies, we hope you will enjoy your experience with us and find
your studies interesting, challenging and relevant to your development and future career
plans.
Our aim is to provide students with a research- informed, innovative and relevant curriculum
that is linked to current industry practices and standards. Our provision is highly valued by
employers, professional bodies and other stakeholders. Through our approach to student
support and to teaching and learning; we aim to place you, our students, at the heart of
everything we do. You will experience a diverse range of teaching approaches.
As an emerging Institution, we strive to be student-centred and value your opinions and
feedback. We want to hear about the things you enjoy and that you think we do well, but also
want to know when you think there are ways in which we can improve your experience.
There are many ways in which you can provide feedback including through your student
academic representatives (STARs), through written evaluation feedback forms and through
student open meetings and forums with staff.
In joining this course, you become part of Atlantiss community. I would like to wish you
well in your chosen studies and hope you have an enjoyable and successful year.
Mr.Hansraj Ramsoondur
Director of Studies
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1. Atlantis Business School (ABS)

Located on the first floor of Pudaruth Complex in Vacoas, Atlantis Business School; is a
private tertiary institution registered in the Republic of Mauritius, providing academic and
professional courses to school leavers, graduates and the business community.
Atlantis's aim is to be one of the leading post-secondary institutions within the Indian Ocean
Rim dedicated to the generation, dissemination, and application of knowledge in
management. The school aims to transfer its solutions to management and environmental
problems through its student/course participant, research and consultancy. As a registered
student/course participant at the School, you will have access to a wide range of facilities
including: IT services- Through our well-equipped computer lab (open computer suite with printing
facilities), you will get access to a wide range of electronic and information resources.
Workstations are available for students to have access to the Internet and with their password,
each student / course participant will also get access to JSTOR, an electronic library which
include electronic journals, articles, full-text databases etc.
Resource Centre- You will also get access the ABS Resource Centre which contains a large
number of books, references, study manuals, journals and electronic services (bibliographic
indexes, full-text databases and electronic journals) in the field of management.
Seminar Room- Case study and group discussions/presentation will constitute a major aspect
of the course. Therefore the ABS seminar and meeting room will remain at the disposal of
the students for group work/discussions as and when needed. As a registered student / course
participant you will be required to make good use of the above-mentioned facilities and be
aware of the policy and procedures of Atlantis Business School. These are spelt out below.
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2. Policies and Procedures

2.1. Admission policy and procedure
The admission policy at ABS for all prospective students /course participant is that all
applicants are considered solely on the basis of their merits, abilities and potential, regardless
of gender, ethnic or national origin, age (minimum age being 18), disability, religion, sexual
orientation or any other irrelevant distinction.
2.1.1. Admission procedures
1. Consideration is given as to whether applicants will be able to fulfill the objectives of

the programme of study and achieve the standards required by the awarding body or
institution.
2. A range of factors additional to, and in some cases instead of, formal examination
results is considered in the selection process. These can include:
The personal statement and reference.

Additional evidence of achievement, motivation and potential as gathered
through interview or assessment of written materials.

Other factors as appropriate to the discipline, such as employment or volunteer
work in relevant fields and sustained critical engagement with relevant issues.
3. Since entry is competitive, achieving examination grades equivalent to or above the

standard offer for a course does not automatically entitle a candidate to an offer.
4. Applications are dealt with efficiently and without unnecessary delay and are subject
to final approval by the degree awarding body or institution.
2.1.2. Payment of fees
Tuition fees should normally be paid in full at the time of enrolment for a course of study.
The School, however, operates a system whereby student / course participants are allowed to
pay on a semester basis. This facility is only available if student / course participants have
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made prior arrangements with the School and an agreement has been signed to that effect.
Payment should be paid prior to the commencement of the course. Student / course
participants who fail to keep up with their payments of tuition fees will not be allowed to
attend classes and / or will not be provided with study material until the amount due is settled.
Any student / course participant experiencing genuine financial hardship should make an
appointment to see the Director before the next payment of fees is due so that the case can be
considered by the School Board. Any outstanding fees remaining for longer periods of time
other than the above will be recovered through an attorney, the cost of which will be borne by
the student / course participant.
2.1.3. Progression of Studies
Student progression from one level to another higher level is subject to the regulation of the
awarding body.
2.1.4. Withdrawal and Refunds
Tuition fees are not normally refundable. Tuition fees will only be refunded if student /
course participants inform the registrar in writing 4 weeks prior to the start of the programme
of study that they wish to withdraw from the programme. No refund of fees will be made in
any other circumstance.
2.1.5. Procedures for course evaluation
Course evaluation enables the school to gather the views of students / course participants on
each of the programmes of study as a whole, to identify strengths and weaknesses, overlaps
and deficiencies. A number of procedures are employed at ABS for course evaluation:
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2.1.6. Student evaluation of teaching (SET)
Student / course participants evaluations are gathered on the teaching of staff (SET) through
student evaluation questionnaires. Analysis of the results is used for staff appraisal. The
objective of this exercise is to maintain effective, up-to-date teaching practices throughout the
School. The SET is also used by academics to reflect on and improve on their teaching.
2.1.7. Student evaluation of modules (SEM)
At ABS student evaluation of modules is also carried out to gather feedback from students on
modules for curriculum development. Information obtained from SEM is reported back to
degree awarding bodies and institutions for necessary improvements/amendments to
modules.
2.1.8. Procedures for student/course feedback
At ABS student feedback is considered as an important ingredient in ensuring state-of-the-art

teaching and learning. Students / course participant have the opportunity to elect two
representatives for each course to sit on the Staff/Student Consultative Committee (SSCC).
The purposes of the SSCC are to ensure that the views of students / course participant are
given proper weight in the processes of course and module review, and to ensure that the
concerns of students / course participants about their courses of study are represented to the
academic staff throughout the academic year.
2.1.9. Student Complaints and Grievances
The School has Complaints Procedure which students use for pursuing complaints about most
matters concerning teaching & learning (e.g. teaching facilities, supervision arrangements
etc) and non-academic issues (e.g. support services). Any student / course participants who
have a complaint may write to the Director specifying clearly the nature of the complaint.
The Complaints Committee made up of representatives of management; handles all students
complaints.
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3. Quality Assurance
The maintenance of high standards of quality in teaching and learning is one of the main
concerns at ABS. Overall responsibility for the Quality Assurance Procedures and their role
in improving the learning and teaching process within the institution resides with the Director
of Studies, who develops and implements systems to meet the requirements of local
authorities and overseas institutions.
Apart from state-of-the-art infrastructure and facilities, the School is committed to stringent
quality control of its courses. To ensure total quality management, the Institution has set up a
number of quality control procedures in conjunction with its degree awarding bodies and
institutions:
1. The content and design of programmes is under constant review at the institution in
the light of subject developments and changes in the external environment.
2. The views of external examiners, professional and accrediting bodies, and
employers, as well as the views of students / course participant, are all taken into
account.
3. The School Board, made up of the Director; the Director of Studies;
representatives of degree awarding institutions, lecturers, external examiners and
programme co-coordinators consider the content and viability of specific
programmes and recommend improvements. The evaluation of the Schools
performance is then linked to the planning process and impacts on programme
provision.
4. All courses are designed, structured and delivered by staff from the degree
awarding institution. Course materials, coursework assignment and examination
papers are designed and set by the institutions staff. All examination scripts are
marked by the degree awarding.
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Routine evaluation of programmes is central to the assurance and enhancement of quality in

learning and teaching. At ABS, It is believed that it is important for the evaluation process to
be carried out, owned and driven by the members of staff providing a particular programme,
and that it is then used to improve the programme.
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4. IT Policy
Computing/IT Acceptance Use Policy
The Atlantis Business School seeks to promote and facilitate the proper and extensive use of
computing/IT in the interests of learning and research. This also requires responsible and
legal use of the technologies and facilities made available to students / course participants /
and staff of the institution.
This Acceptable Use Policy is intended to provide a framework for such use of Atlantis
Business Schools computing/IT resources.
It applies to all computing and networking
facilities provided by any department or section of the Institution.
Purpose of Use
ABS computing resources are provided to facilitate a persons work as an employee or
student of the Institution, specifically for educational, training, administrative or research
purposes. Use for other purposes, such as personal electronic mail or recreational use of the
World Wide Web or Usenet News, is a withdrawable privilege not a right. Any such use
must not interfere with the users duties or studies or any other persons use of computer
systems and must not, in any way, bring the Institution into disrepute. Priority must always
be granted to those needing facilities for academic work.
Authorisation
In order to use the computing facilities of Atlantis Business School a person must first be
authorized. Registration of all monthly salaried employees and registered students is carried
out automatically. Registration to use Institution services implies and is conditional upon
acceptance of this Acceptance Use Policy, for which a signature of acceptance is required on
joining the Institution.
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The registration procedure grants authorization to use the core facilities of the Institution.
Following registration, a username and password will be allocated. Registration for other
services may be requested by application to Computing Services.
All individually allocated usernames and passwords are for the exclusive use of the
individual to whom they are allocated. The user is personally responsible and accountable for
all activities carried out under their username. The password associated with a particular
personal username must not be divulged to another person, except to management. Attempts
to access or use any username, which is not to the user, are prohibited. No-one may use, or
attempt to use, computing resources allocated to another person, except when authorized by
the provided of those resources.
All users must correctly identify themselves at all times. A user must not masquerade as
another, withhold his/her identity or tamper with audit trails.
A user should take all
reasonable precautions to protect their resources. In particular, passwords used must adhere
to accepted good password practice.
Privacy
It should be noted that management, who have appropriate privileges, have the ability to
access all files, including electronic mail files, stored on a computer which they manage.
Student / course participant privacy is seen by the Institution as a privilege and not a right,
hence students should not expect to hold or pass information, which they would not wish to
be seen by members of staff. Systems staffs are authorized to release the content of a
students files to any member of the staff who has a work-based reason for requiring this
access.
Files, which are left behind after a student / or member of staff leaves the Institution, will be
considered to be the property of the Institution.
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Behavior
No person shall jeopardise the integrity, performance or reliability of computer equipment,
software, data and other stored information. The integrity of the Institutions computer
systems is jeopardised if users do not take adequate precautions against malicious software,
such as computer virus programs. Reasonable care should also be taken to ensure that
resource use does not result in a denial of service to others.
Conventional norms of behaviour apply to computer based information technology just as
they would apply to more traditional media. The Institution, as expressed in its Equal
Opportunities Policy, is committed to achieving an educational and working environment
which provides equality of opportunity, and freedom from discrimination on the grounds of
race, religion, sex, class, sexual orientation, age, disability or special need.
No user shall interfere or attempt to interfere in any way with information belonging to or
material prepared by another user. Similarly no user shall make unauthorized copies of
information belonging to another user. The same convention of privacy should apply to
electronically held information as to that held on traditional media such as paper.
Definitions of Acceptance & Unacceptable Usage

Unacceptable use of Institution computers and network resources may be summarized as:
the retention or propagation of material that is offensive, obscene or indecent,

except in the course of recognized research or teaching that is permitted under
Mauritian and international law; propagation will normally be considered to be
a much more serious offence;

causing annoyance, inconvenience or needless anxiety to others;
defamation;
intellectual property rights infringement, including copyright, trademark,
patent, design and moral rights;

unsolicited advertising, often referred to as spamming;
attempts to break into or damage computer systems or data held thereon;
attempts to access or actions intended to facilitates access to computers for
which the individual is not authorised

unauthorized resale of Institution services or information
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These restrictions should be taken to mean, for example, that the following activities will
normally be considered to be a breach of this policy:
the distribution or storage by means of pirated software

non-academic activities which heavy network traffic, especially those which
interfere with others legitimate use of IT services or which incur financial
costs
frivolous use of Institution owned Computer laboratories, especially where
such activities interfere with others legitimate use of IT services

the deliberate viewing and/or printing of pornographic images
the passing on of electronic chain mail
the use of departmental academic mailing lists for non-academic purposes
the purchase of blank CDs for the purpose of copying unlicensed copyright
software
the use of other peoples web site material without the express permission of
the copyright holder
Other uses may be unacceptable in certain circumstances. In particular, users of home or

office service should take into account of the particular conditions of use applying to that
service. It should be noted that home or office services users should not provide any services
to others via remote access. The installed machine on each network socket must be a
workstation only and not provide any server-based services.
It should be noted that individuals may be held responsible for the retention of attachment
material that they have received, via electronic mail that they have read, but have never
viewed.
Acceptable uses may include: personal email and recreational use of Internet services, as
long as these are in keeping with the framework defined in this policy document and do not
interfere with ones duties, studies or the work of others; and advertising via electronic notice
boards, intended for this purpose, or via other Institution approved mechanism. However
such use must be regarded as a privilege and not as a right and may be withdrawn if abused
or if the user is subject to a disciplinary procedure.
Legal Constraints
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Any software and / or hard copy of data or information which is not generated by the user
personally and which may become available through the use of Institution computing or
communications resources shall not be copied or used without permission of the Institution or
the copyright owner. In particular, it is up to the user to check the terms and conditions of
any licence for the use of the software or information and to abide by them. Software and/or
information provided by the Institution may only be used as part of the users duties as an
employee or student of the Institution or for educational purposes. The user agrees to abide
by all the licensing agreements for software entered into by the Institution with other parties.
The user undertakes to comply with the provision of the Acts of Parliament (or any reenactment thereof) as well as all other relevant legislation and legal precedent.
Institution Discipline
Staff or students who break this Acceptable Use Policy will find themselves subject to the
Institutions disciplinary procedures and may be subject to criminal proceedings.
The
Institution reserves its right to take legal action against individuals who cause it to be
involved in legal proceedings as a result of their violation of licensing agreements and/or
other contraventions of this policy.
Policy Supervision and Advice

Any suspected breach of this policy should be reported to a member of Management. The
responsible senior member will then take the appropriate action within the Institutions
disciplinary framework, in conjunction with other senior officers of the Institution.
Computing Services staff will also take action when infringements are detected in the course
of their normal duties. Actions will include, where relevant, immediate removal from online
information systems of material that is believed to infringe the law. The Institution reserves
the right to audit and/or suspend without notice any account pending any enquiry.
This policy is not exhaustive and inevitably new social and technical developments will lead
to further uses which are not fully covered. In the first instance students should address
questions concerning what is acceptable to their supervisor. Where there is any doubt the
matter should be raised with the Director, whose staff will ensure that all such questions are
dealt with at the appropriate level within the Institution.
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5. No Smoking Policy
The Institution has a non-smoking policy and smoking is not allowed on the premises. The
building is also a non-smoking area and students are not allowed to smoke in any part of the
building.
ALL STUDENTS WILL REQUIRE THEIR ID CARDS TO GET ACCESS TO THE

INSTITUTION FACILITIES.
Opening hours are:
Monday to Friday 9.00 a.m. to 8.00 p.m.
Saturday 9.00 a.m. to noon
You are required to sign the attached form and return it to us prior to the commencement of
the course.
I .have read and understood the policy
and procedures applicable at the Atlantis Business School and agree to abide to the rules and
regulations thereto. I also undertake to take good care of all equipment and facilities used by
myself and to bear the costs of any damage caused due to my negligence. I also understand
that my access to the institutions facilities might be suspended and disciplinary action taken
against me if I am found guilty of misconduct or in breach of the rules and regulations.
Date
Signature
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9.0 PLACEMENT HANDBOOK

Definitions
Placement: An academic subject conducted off campus in the workplace involving approved
work and study in industry
Property: The venue selected for placement
Host Employer/Organization: The property where the student will complete the
requirements of the placement
ITP: Industry Training/Placement
ITP Manager: The person/s responsible for managing the Industry Training/Placement
component of ABSs programs
Serious misconduct1: Breaches of host employer company policy or procedures which are
deemed to be so serious that there is a break in the trust between the student on Industry
Placement and host employer
1 Offences include, but are not limited to theft, alcohol/drugs, insubordination,

not adhering to the roster, breach of confidentiality, inappropriate behavior, acts
of harassment and discrimination, serious breaches of Health and Safety and
Security.
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1.1 Preamble
The Placement Handbook of ABS provides guidance and information for all concerned
parties, about the responsibilities and processes involved for effective placements.
2.1 Introduction
Placements provide an opportunity to gain work-experience and will prove invaluable for
graduates when they apply for supervisory or management position.
Students will have the opportunity to work in a professional environment, using and
enhancing the skills and knowledge they have developed during their degree studies.
Placements are recommended in some programs of ABS but not a mandatory requirement of
the training.
3.1 Concerned Parties

3.1.1
Learner
Placement is an opportunity for students to learn in a workplace that reflects current industry
needs and standards. Furthermore, it enables them to interact with experienced workers who
will pass on valuable skills and knowledge.
3.1.2
Host Employer
Placements provide the industry with an opportunity to have input to ensure education
programs are reflective of current industry needs and standards; while enabling workplace
supervisors with an opportunity to develop a more structured training program and
encouraging staff to take on the role of mentors.
3.1.3
Placement Coordinator
The ITP Manager of ABS networks and works effectively with industry representatives for
the benefit of the students to ensure that they receive exposure and training in workplaces.
The strength of the professional relationship has an impact on the quality of the education and
training offered by ABS.
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4.1 Roles and responsibilities

The following briefly outlines the roles and responsibilities of each of the stakeholders
involved in a Practical Placement.
4.1.1
Placement Coordinators
Placement Coordinators are responsible for establishing and maintaining relationships with
host employers.
They liaise with host employers and learners to organize initial meetings and Placement start
and end dates.
They ensure that learners are prepared for their Placement and that the Placement meets their
needs and are relevant to the Qualification they are undertaking.
4.1.2
Learners
Learners are responsible for making themselves aware of, and abiding by, any workplace
regulations or requirements, for example, performing tasks safely and notifying the Employer
and Coordinator of any necessary absences.
Learners must be aware of the limits of their role in the workplace and behave as
ambassadors for ABS.
4.1.3
Host employers
Host employers are responsible for providing learning opportunities, and to report on learner
competence by completing the Task log in the Placement Record Book.
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Resources
The following resources are required for Placement and will be provided by the Placement
Coordinator:
1. ABS Placement Agreement
2. ABS Placement Handbook
3. ABS Placement Record Book
The Placement Record Book includes:
an attendance record sheet

a Task log to record what tasks the learner completes during placement
a place for the employer to sign-off on tasks as learners complete them
relevant Employability Skills that the learner needs to practice
a Final report and comments for all stakeholders to complete
The record book template is provided as Annex A
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5.1 Procedures
The procedures to be followed by host employers, learners and Placement Coordinators; to
conduct the required tasks that need to be completed before, during and after Practical
Placement is provided below.
5.1.1
Host employers
Before Practical Placement
Confirm participation with the ITP Manager of ABS

Liaise with ABSs Placement Coordinator to establish hours, numbers
and names of learners
Organize Practical Placement roster for learners
Invite learners to an initial meeting to confirm Practical Placement
hours
Complete and sign the ABS Placement Agreement for each learner
Ensure that the learner/s have signed the Confidentiality statement
Return the signed Agreement to ABSs Placement Coordinator.
During Practical Placement

Provide a workplace induction for learners on their first day
Provide direct supervision for learners in workplace buddy or mentor
model
Provide opportunities for learners to complete tasks that are meaningful
and reflect the requirements of their qualification
Record and sign off in each learners Placement Record Book as tasks
are demonstrated by learners
Maintain contact about each learners progress with ABSs Placement
Coordinator
Report any absences or incidents as soon as possible to ABSs
Provide on-going, relevant feedback to learners that addresses the
achievement of the required tasks
Provide suggestions for further development of skills
After Practical Placement
Complete the Employability Skills report in the Placement Record

Book
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5.1.2
Complete the Final report and comments in the Placement Record

Book
Return the Placement Record Book to ABSs Placement Coordinator
Learners
Make sure they understand and sign the Confidentiality statement

which is a part of ABSs Placement Agreement
Return the signed ABSs Placement Agreement to the Placement
Coordinator for photocopying and filing
Make sure that they have met all of the requirements, as advised by
the Placement Coordinator
Confirm initial meeting with the Placement Coordinator or the host
employer.
Make a note in their diary when told about placement shifts/hours
Organize any required clothing or shoes
Read the Placement Handbook and Placement Record Book provided
by the Placement Coordinator
Inform the Placement Coordinator and host employer about any
medical condition that might affect performance during placement
Prepare a folder with documents as advised by the Placement
Coordinator for the initial meeting with the host employer
Take the Placement Record Book to the initial meeting and discuss
with the host employer how it will be used during the placement
period
Present at the workplace on time to start the Placement

Ensure that their work reflects the requirements of the Placement
Record Book
Work to the best of their ability under direct supervision with the
assigned buddy/mentor and/or supervisor to practice the tasks listed in
the Placement Record Book
Let the host employer and the Placement coordinator know
immediately if you are not able to attend your shift and be prepared to
make up the hours when you return
Report any incidents or injuries immediately to the host employer and
Placement Coordinator and follow the workplaces procedure
Record any absence in the Placement Record Book
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Abide by the workplaces requirements such as dress code, safe work

practices, and maintain the organizations confidentiality
5.1.3
Debrief with the Placement Coordinator

Record any thoughts about the Placement experience in the Placement
Record Book
Make sure all parts of the Record Book are complete and return it to the
Thank the host employer and their staff for the opportunity to complete
the Placement in their workplace
ABSs Placement Coordinator

Customize and send Practical Placement - Letter seeking host employer
participation to potential host employers to source opportunities
Liaise with potential host employers to clarify the purpose of the
Practical Placement, and roles and responsibilities of all stakeholders
Provide learners with a Placement Handbook and explain the process
and requirements
Assist learners to prepare a folder with any relevant documents required
for their initial meeting with the host employer
Ensure the Placement Agreement is completed and signed by the
Director of Studies, each learner and host employer
Ensure the learner has read, understood and signed the Confidentiality
statement in the Agreement
Give photocopies of the Agreement to the host employer and the
learner; file the original
Discuss with the host employer the need for a workplace induction for
the learner
Prepare details in writing of planned hours and days of the Placement
and give a copy to each learner and host employer
Visit learners in workplace and observe them to collect evidence of

competence with tasks
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Maintain communication with host employers to monitor the learners

progress and documentation in the Record Book
Ensure host employers provide direct supervision for learners in the
workplace buddy or mentor model
Ensure host employers provide opportunities for learners to complete
tasks that are meaningful and reflect the requirements of their
qualifications
Ensure that host employers record and sign off the Task log in the
Record Book as tasks are demonstrated by learners
Ensure that host employers provide feedback to learners that is
relevant to the achievement of tasks, and that they provide suggestions
for further development of skills
Debrief with the learner and host employer

Record any final comments in the Placement Record Book
Ensure that the learner has completed the required number of
Placement hours at the workplace and has had the opportunity to
demonstrate the skills required
Give learners the opportunity to debrief and discuss or write about
their Placement experiences
Make sure all parts of the Record Book are complete and the relevant
comments and signatures are collected
Photocopy and file the original Record Book and give a copy to
learner
Send a thank you letter to the host employer on behalf of ABS
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6.1 Employability Skills

During Practical Placements, learners are required to:
1. Practice and demonstrate skills and knowledge consistent with the Task Log in their
Placement Record Book
2. Demonstrate Employability Skills relevant to the qualification they are undertaking
The following eight principles are considered as Employability Skills or readiness for
employment:
Communication
Teamwork
Problem solving
Initiative and enterprise
Planning and organization
Self-management
Learning
Technology
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7.1 Duration of Practical Placement

The recommended maximum duration for a practical placement related to a course of study is
240 hours.
8.1 Confidentiality
Placements provide learners with an opportunity to experience a real workplace while
consolidating their knowledge and developing their skills. In getting to know your workplace
through a Placement, learners might be privy to information that is confidential.
The information may be written or spoken and it might be about the business, employer,
employees or clients. Learners are aware that confidential information must not be
communicated in any other place or for any purpose.
To ensure that students comply, they will be required to read, understand and sign a
Confidentiality statement.
9.1 Payment
The payment to learners by host employers for their Placement is optional.
Discussions about payment should occur between the employer and student, as part of the
development of the required placement agreement.
10.1 Finalizing the Practical Placement

To finalize the Practical Placement the Placement Coordinator will:
1. Ensure that the Placement Record Book is complete and the relevant comments and
signatures are collected
2. Photocopy and file original and give a copy to the learner
3. Ensure that the learner has completed the required number of Placement hours at the
workplace and has had the opportunity to demonstrate the skills required
4. Give learners the opportunity to debrief and write about their Placement experiences
5. Send thank you letter to host employer on behalf of ABS
6. Attend to record keeping of learners completion of Placement
124
ANNEX A
RECORD BOOK TEMPLATE
125
Your City of Knowledge

RECORD BOOK
PROGRAMME OF STUDY:
PROGRAMME
CODE:
STUDENT NAME:
STUDENT ID:
DATE
SUMMA
RY OF
TASK
CARRIE
D
PERFORMAN
CE
EMPLOYERS
COMMENTS
FINAL REPORT &

COMMENT
126
127
APPENDIX A LECTURERS CONTRACT
128
APPENDIX B SAMPLE CONSENT LETTER
129
APPENDIX C STUDENT EVALUATION OF MODULE
130
APPENDIX D- STUDENT EVALUATION TEACHING
131
APPENDIX E PEER OBSERVATION
132

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PROCEDURAL MANUAL (PM) AND STANDARD

OPERATING PROCEDURES (SOP)

Your City of Knowledge...

Atlantis Business School

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ATLANTIS BUSINESS SCHOOL.....................................................................14

GOVERNANCE AND MANAGEMENT STRUCTURE.........................................19

SENIOR MANAGEMENT COMMITTEE........................................................20

MEMBERS OF THE SENIOR MANAGEMENT..................................................22

CHAIRING COMMITEES AND BOARDS................................................22

CHAIRING COMMITTEES AND BOARDS..............................................25

ADMINISTRATIVE AND HR MANAGER.......................................................28

STUDENT AFFAIRS MANAGER..................................................................29

FRANCHISE AND PROGRAMME MANAGER...............................................31

ABS PROCEDURAL MANUAL 000.14/1

PROGRAMME MANAGEMENT OFFICER.....................................................38

FULL TIME LECTURER.............................................................................. 39

PART TIME LECTURER..............................................................................40

PAYMENT OF COLLABORATION FEES........................................................55

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6.10 MARKING AND SAMPLING........................................................................69

RULES AND REGULATIONS.........................................................................99

Message from the Director................................................................................ 100

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APPENDIX A LECTURERS CONTRACT...............................................................128

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2.0 ATLANTIS BUSINESS SCHOOL

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2.2 COLLABORATIVE MODEL

Conduct teaching of classes by qualified supervisors approved by AIMST but

Responsible to encourage students to participate mobility programme in attending

Provide the curriculum, course structure, subject descriptions and guidelines to

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IT services- Through a well-equipped computer lab (open computer suite with

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Administrative section: registry and student assistance

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3.0 GOVERNANCE AND MANAGEMENT STRUCTURE

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Mr. Lalldhun Bissonauth, Managing Director of Revtee Co. Ltd

Mr. Madhoor Bissonauth, Director of Atlantis Business School

Mr. Anilkumarsing Dip, Assistant Commissioner of Police (Republic of Mauritius)

Mrs. Maheswaree Bissonauth, Director of Health One

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3.2 SENIOR MANAGEMENT COMMITTEE

Mr. Madhoor Bissonauth, MSc. (University of Derby)

Mr. Hansraj Ramsoondur, MA. (University of Mauritius)

Ms. Yashoda Dip

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3.3 CONSULTATIVE COMMITTEE