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CAPTURE:

COMPETITIVE
ADVANTAGE

This short guide explains how your

As financial products commoditise fast,


one key to outsmarting the competition is
business process automation

bank or financial institution can start

After years of trying to push people out of branches in favour

improving the customer experience by

of ATMs and the Internet, many banks realised that they were

automating core business processes.

losing touch with their customers. So banks are now focusing

Got 15 minutes?
Make a Difference In Banking.

on the branch to help build profitable customer relationships

Kofax delivers an enterprise

and are converting them into centers for financial advice and
sales. Financial products, however, are quickly becoming

capture platform to optimise

commoditised due to new market entrants and consolidation,

a broad range of banks and

so banks are trying to differentiate themselves to help keep

financial institutions critical

existing customers and attract new ones. The primary tactic they

business processes, such


as account opening, loan/

are using to establish a level of differentiation is outstanding


customer service. So as banks transform their branches they
are employing technology to speed up transactions and better

mortgage processing, credit

communicate with customers that utilise this channel. But

card application processing,

the ability to provide better service isnt the only competitive

funds processing, as well as

advantage banks gain from automated business processes:

invoice processing (including

Lower costs and improved security and traceability are also key

e-invoicing) and mailroom


automation.

requisites in order to outperform the ever growing competition.

Through Kofax technology and NCR hardware/


software solutions, we have been able to significantly
reduce processing cycles, clear visibility on the float,
and cut down our operation costs.
Syed Mujeeb, Head of IT BRM Division, United Bank Limited

So Lets Take a Look at the Top 5 Reasons


to Automate
1. Dramatically improves the cycle times for approval

processes get to Yes faster than your competitors.

One leading global banking customer automated distribution

of mail to workflow within one hour.


Touch-less Processing

Paper

Office

Decide

Understand

Communicate

Extract

Validate

Seperate

EDI

Classify

SMS

Capture

Fax
Email

BPM
Portal

ERP/LOB/CRM
SharePoint

ECM/RM

PDF

Database

2. Provides scale to allow your business to grow without


adding headcount and cost.

A top 10 global bank reduced their scanning charges 10 cents

to six cents per page while increasing volumes by almost 20%.

3. Decrease your cost to comply with the ever changing and


more restrictive regulations.

With better data and less manual data entry come easier

compliance with changing regulation. In fact, the manual

correction rate at a top 10 global bank decreased nearly 50%

to less than 1%.

We started with 15 remote


sites in 2004 and expanded up
to 160 sites. Based on the great
success, we remain extremely
confident about the customer
friendly solution we were able to
implement. We can now serve our
customers without losing efficiency
or compromising security which
was one of our main objectives
for the project. Our customers
have already given us very positive
feedback.
Bogdan Pipernea, Unicredit Tiriac Bank.

Fax

4. Facilitate better interactions with your customers by


communicating across all mediums (fax, mobile, SMS,

voice, scan, branches).

A top 20 global bank needed to process all channels (letter,

fax, email, upload) on upwards of 15 million pages per year.

Kofax automated their input channels, improved their

customer responsiveness, and achieved an ROI within 3 months.

5. 24 of the top 25 global banks are Kofax customers.

Want to Make it Work for You?


Contact:contactus_emea@kofax.com or visit our website solution
pages on: www.kofax.com/solutions/banking-and-finance.asp

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