Paper
Telephony over IP (IPBX/centrex/cloud) :
A winning solution for enterprise
The
company,
the
Digital
and
technical
tools
such
as
telephony
over
IP
From
the
need
to
reduce
costs
for
new
productivity
tools
and
performance
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
Preamble
The
purpose
of
this
document
is
to
provide
a
guide
to
inform
and
assist
businesses
and
professionals
in
the
telecommunications
and
ICT
sector
or
a
completely
different
sectors,
by
curiosity
or
in
anticipation
to
having
an
IP
telephony
deployment
project
on
the
necessary
prerequisites
and
migration
approaches
to
IP
telephony
;
namely
:
what
to
implement,
technically
what
it
implies,
and
also
the
functional
and
economic
benefits
of
choosing
this
type
of
solution,
regardless
of
the
company
size.
The
author,
founder
and
CEO
of
the
Consulting
TIME
company,
expert
in
telecommunications,
associated
services
and
digital
strategy
for
companies,
has
a
serious
experience
in
terms
of
overall
design
of
an
innovative
telephony
solution
IP
(among
the
pioneers
in
Europe
),
and
about
the
telecom
market
as
an
engineer/project
manager
and
was
actively
involved
in
the
deployment,
installation,
support,
training
and
development
in
commercial
sale
of
IP
telephony
solutions
for
SMEs
and
multinational
companies,
which
are
references
today.
Each
day
confronted
with
the
problems
of
land
users
returns,
and
with
the
desire
to
satisfy
customers,
he
share
with
you
some
important
rules
and
things
to
know
to
choose
a
winning
telephony
solution
for
your
business.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
PREAMBLE ............................................................................................................................................................ 3
1. DIFFERENT APPROACHES OF THE TELEPHONY OVER IP ............................................................... 5
1.1 THE TELEPHONY OVER IP (TOIP) .................................................................................................................... 5
1.2 THE FULL-IP .............................................................................................................................................. 6
2. TELEPHONY OVER IP ; THE SOLUTIONS ................................................................................................ 6
2.1 THE IPBX ........................................................................................................................................................ 6
2.2 THE DECENTRALIZED TELEPHONY ; THE IP CENTREX OR CLOUD TELEPHONY ................................................. 9
2.3 TECHNOLOGY AND TERMINALS ..................................................................................................................... 11
3. IP TELEPHONY ; THE DEPLOYMENT ..................................................................................................... 13
3.1 CHOOSING THE SOLUTION .............................................................................................................................. 13
3.2 THE DEPLOYMENT OF THE SOLUTION ............................................................................................................. 14
4. CONTRIBUTIONS OF IP TELEPHONY TECHNOLOGY FOR YOUR BUSINESS ............................ 15
4.1
WHAT ARE THE GAINS FOR THE COMPANY? ............................................................................................... 15
4.2
SOME EXAMPLES OF FEATURES LIKE, BASIC AND ADVANCED .................................................................... 16
CONCLUSION ..................................................................................................................................................... 17
ANNEX .................................................................................................................................................................. 18
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
Unlike
the
VoIP
(Voice
over
IP)
that
is
only
the
delivery
of
telephonys
voice
from
one
network
to
another
(whether
public
or
private,
internal
or
external),
the
ToIP
(Telephony
over
IP)
in
over
what
VoIP,
provides
services
and
features
on
the
transport
of
voice.
IP
telephony
can
be
done
via
IP
Phones
(phones
running
on
the
IP
protocol)
or
computer
(thanks
to
softphones).
What
we
call
the
"Full-IP"
on
IP
telephony,
as
stated
above,
is
the
fact
of
using
the
telephony
features
and
services
as
well
as
IP
transit
at
all;
it
is
both
the
combination
of
telephony
and
voice
over
IP.
The
"Full-IP"
can
be
used
only
internally
to
a
single-site
enterprise
or
a
multi-
site
or
in
course
of
a
communication
with
the
outside
world.
Let's
see
two
technologies
of
"All-IP"
today
in
business.
Note
:
In
the
following
paper
we
will
only
use
that
IP
telephony
term
to
talk
about
these
two
technologies.
2.
Telephony
over
IP
;
the
solutions
2.1
The
IPBX
ToIP
based
IPBX
(IP
PBX)
involves
the
installation
of
a
telephony
server
within
the
company
(currently
called
IPBX
or
PBX).
This
phone
technology,
allows
to
the
company
a
flexibility
in
the
choice
of
its
internal
architecture,
but
especially
for
the
external
the
company
can
choose
their
telecom
operator
for
connection
to
the
traditional
PSTN
or
IP
network,
to
change
easily,
and
easily
back-up
its
solution.
The
telephony
server
can
also
easily
connect
remote
sites
with
a
single
bond.
It
is
a
solution
that
brings
greater
independence
regarding
access
operators
and
providers.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
- Schema
1
-
Overnight
(with
a
delay
of
a
few
days
anyway),
it
is
possible
for
a
company
to
change
operator
for
the
transit
of
its
telephony,
or
have
a
back-up
solution
on
the
site
(2nd
link
relief
from
a
different
operator)
is
an
important
advantage
of
this
telephony
solution
"Full-IP"
internal
to
the
company.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
When
the
solution
is
proprietary,
even
as
it
is
often
the
cost
of
licenses
by
IP-
Phones
and/or
annual
maintenance,
...
:
-
-
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
A
simple
connection
to
the
service,
via
fiber
or
DSL
connection
to
the
site
or
in
the
core
of
the
network
as
part
of
a
multi-site
service
(MPLS
network,
or
liaising
main
site
to
secondary
sites)
allows
the
company
to
benefit
from
telephony
service
with
ease.
The
telephony
server,
one
commonly
speaks
Telecom
switch
in
the
case
of
this
technical
solution
is
hosted
by
the
operator
or
the
service
provider,
which
is
responsible
for
configuring
the
creation
of
telephone
accounts,
the
services
of
the
client
company
and
the
subscribers.
On
the
client
side,
it
must
have
its
IP-Phones
(purchased
or
leased)
on
the
LAN
to
be
connected
to
the
service.
Much
of
services
(at
some
level
after
the
operator
/
telecom
provider;
hence
the
need
upstream
from
the
choice
of
solution
to
thoroughly
research
and
compare
the
different
offers
on
the
market)
is
delegated
and
configurable
by
the
company
simple
way
(through
an
extranet
more
commonly
called
"self-
care"
that
all
phone
market
offers
propose).
See
in
more
detail,
that
the
choice
of
a
decentralized
telephony
solution
"IP
Centrex"
or
"cloud"
implies
for
a
business
practice
since
its
choice
to
use,
through
the
installation.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
- Schema
2
-
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
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TIME,
2015
-
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10
The
entire
phone
server
and
the
services
are
hosted
by
the
third
party
operator
;
the
company
manage
the
network
on
its
voice
and
configures
LAN
functionality
itself.
She
does
not
care
about
the
maintenance
of
the
solution,
or
connecting
its
remote
sites,
since
all
sites
connected
to
the
operator's
network
will
benefit
from
the
service
in
the
same
way
(except
in
PaaS
mode
and
hosted
on
its
site
or
a
data
center).
2.3
Technology
and
terminals
IP
telephony
uses
the
switching
technology
of
digitized
voice
packets
to
the
IP.
For
a
successful
IP
telephony
communication,
there
are
technical
requirements
related
to
the
transmission
:
1)
bandwidth
must
be
optimized
for
the
use
of
ToIP
on
the
network
used
(implementation
of
quality
of
service
-
QoS
-
to
reserve
bandwidth
for
voice
and
prioritize
these
flows
compared
to
other
network
usage
or
separate
networks
using
VLAN).
2)
the
transmission
delay
on
the
network;
Today
networks
used
by
enterprises
are
of
the
order
of
100/1000
Mb
/
s
see
in
the
transmission
and
reception
of
flows
is
essential
for
the
proper
functioning
of
the
global
network
and
its
application
uses,
such
as
telephony
for
example.
3)
the
echo
phenomenon
signal
which
can
be
interfere
with
electronic
elements
of
the
network
(old
or
defective
equipment,
it
is
very
rare
to
meet
today,
but
this
may
be
a
case
of
network
analysis
in
research
track
of
performance
measurements
or
for
abnormalities).
4)
jitter,
which
changes
the
transmission
time
between
two
packets
over
a
network
(again,
this
is
technically
interesting
when
measuring
performance
or
for
abnormalities).
5)
managing
the
QoS
end
to
end
on
a
network
(LAN
and
WAN)
for
IP
telephony
and
voice
by
definition
is
a
sensitive
service
where
even
minimal
alteration
of
the
network
(overload,
transmission
delay,...one
of
4
previous
points)
is
audible
on,
we
must
seek
to
manage
QoS
and
all
the
technical
parameters
from
end
to
end
and
not
just
in
one
location
of
the
network
that
exchanges
are
optimal.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
11
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
12
To
choose
a
solution,
we
must
firstly
know
what
we
want
;
companies
ask
yourself
the
right
questions
:
What
do
i
need
?
What
I
would
like
for
my
company
and
my
employees
?
What
is
the
market
?
Is
my
infrastructure
adapted
?
What
is
my
budget
?
These
5
questions
represent
the
"why?",
"for
who
?",
"what
?","How?",
"how
much
?"
which
are
the
basis
of
all
the
company
services
projects
and
will
help
to
define
the
desired
level
of
service,
the
needs
of
a
particular
employee,
project
requirements
in
terms
of
functionality
and
of
course
but
obviously
Services
costs
and
future
savings
that
are
given
a
key
to
the
business,
...
in
short,
define
the
contours
of
a
genuine
specifications
for
the
internal
project
manager
who
will
represent
the
company
and
exchange
from
these
data
with
the
operator/service
provider
to
the
negotiation,
implementation,
monitoring
and
assessment
of
the
installation
the
solution
chosen.
Ideal
for
the
business
is
to
hire
a
consulting
firm
specializing
who
will
be
responsible
for
constituting
these
specifications
from
the
collected
information
(answers
to
five
key
questions)
and
represent
the
company's
interests
in
defining
precise
technical
needs
and
make
the
intermediary
between
the
company
and
the
operator/telecom
or
service
provider
:
Sizing
DSL
or
fiber
link
Number
and
type
of
phone
terminals
necessary
Definition
adapted
from
the
corporate
LAN
architecture
(connection,
or
not
to
use
VLANs,
specific
configurations
...)
Selection
of
types
of
switch
(VLAN
management,
trunking
with
data,
with
or
without
PoE,
...)
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
13
Next
the
solution
to
be
adopted,
whether
to
base
IPBX
or
IP
Centrex,
deployment
occurs
in
the
same
way
according
to
these
steps
:
1. Command
the
link(s)
->
get
a
delivery
date.
2. Resiliation
of
links
or
channels
->
obtain
an
effective
date
of
termination.
3. Delivery
of
equipment
(router
(s),
IP-Phones,
Fax
housings,
cabling,
PBX,
switches,
...)
->
get
a
delivery
date.
4. Number
portability,
if
necessary
->
obtain
a
portability
of
a
date
and
time.
5. Based
on
previous
answers
(1,
2,
3,
4)
->
define
an
implementation
date
of
the
solution
;
knowing
that
a
failure
of
the
telephone
service
will
be
(depending
on
the
number
of
rows
to
migrate
to
the
new
solution
and
adding
or
deleting
rows,
this
will
determine
the
time
required
for
the
implementation
of
the
solution)
and
therefore
the
duration
service
cutoff.
6. Until
the
implementation
date
of
the
solution
->
implement
the
necessary
prerequisites
for
the
operation
of
the
solution
and
take
action
on
the
corporate
LAN
(architecture,
installation
of
equipment,
...)
to
the
D-day
everything
is
ready
for
installation
and
commissioning.
It's
highly
recommended
to
migrate
your
telephony
in
non
business
hours,
overnight
if
possible,
in
coordination
with
your
network
/
telecom
supplier
or
installer
and
you
(with
the
consulting
firm
you
eventually
mandated)
so
that
the
cut
caused
by
migration
is
not
to
be
impactful
or
as
little
as
possible.
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
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TIME,
2015
-
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14
The
gains
for
the
company
are
different
and
often
economic,
but
above,
all
modernity
and
performance
of
a
solution
tailored
to
the
needs
of
today's
business.
An
IPBX
brings
as
much
and
even
more
features
than
a
traditional
PBX,
the
most
basic
functions
to
more
advanced
features;
everything
depends
on
the
type
of
IPBX
and
chosen
more
or
less
advanced
phone
terminals.
An
IP
Centrex/cloud
solution
brings
almost
as
many
features
as
a
PBX,
but
has
a
particular
advantage
of
flexibility
in
the
management,
configuration
and
cost
compared
to
a
PBX
solution
(generally
about
20%
less
expensive
of
equivalents).
The
IPBX
solutions
addressed
a
few
years
ago
mainly
for
large
organizations,
but
more
and
more
manufacturers
offer
solutions
to
functionally
small
and
medium
businesses.
The
IP
Centrex/cloud
solutions
exist
in
the
market
for
almost
10
years
now
and
are
actually
proven,
reliable,
and
mature.
Their
deployment
simplicities
and
their
levels
of
functionality
allow
them
to
apply
to
all
types
of
businesses
from
TPE
to
big
business,
especially
for
multi-site
enterprises.
Technologically,
an
IP
Centrex
solution
is
actually
in
the
era
of
time
(we
are
in
the
age
of
cloud)
and
represents
the
cost
of
management
and
maintenance
that
are
not
taken
into
account
by
the
company.
The
company
usually
has
to
pay
a
subscription
for
its
connection,
your
router
and
lines
of
each
subscriber
of
the
company,
with
the
operator
/
telecom
provider
(as
with
a
mobile
operator).
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
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2015
-
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15
4.2
16
Conclusion
White
paper
ToIP
a
winning
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-
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produced
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17
Annex
Consulting TIME is a company specialized in consulting and expertise in the
telecommunications and digital communication solutions for companies and
professionals of Digital (operators, manufacturers, editors solutions).
Both advise companies compared to market solutions, and designer of telecom solutions,
Consulting TIME is able to know better what solutions can match you in relation to your
needs and constraints, and what are the advantages and weaknesses this or that existing
solution.
This is the specific faculty Consulting TIME, be both a promoter of market innovations,
and simultaneously creates value, by its contribution to existing and future solutions ;
that is what makes that many big companies work with us.
About Consulting TIME :
8 years in telecom and ITC/digital industry
Major customers : LG-Ericsson, Bouygues Telecom, Numericable group
La Poste, Technicolor (Thomson Group), SNI (Caisse des dpts et consignations),
Fiducial,
More than 100 000 users using recommanded or integrated solutions by
Consulting TIME since 2011 :
- IP telephony (IPBX/IP Centrex/Cloud)
- Fixed-mobile convergence & mobile centrex
- Mobility
- Unified communications
- Strategy for operators, R&D and engineering
- Training
- ICT tools for communication
- Integration & implementation
- etc
Launch of international activity in January 2014 (Europe / MENA / ASIA)
contact@consultingtime.fr
www.consultingtime.fr
Facebook
:
http://www.facebook.com/consultingtime
Twitter
:
twitter.com/consultingtime
Google+
:
plus.google.com/+consultingtimeFR
White
paper
ToIP
a
winning
solution
for
enterprise
-
Document
produced
by
Consulting
TIME,
2015
-
www.consultingtime.fr
18