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TLIF1307C Coordinate

breakdowns and
emergencies
Learner Guide
Contents
What this Learner’s Guide is about ........................................ 1
Plan your learning .................................................................. 2
How will you be assessed? .................................................... 5

Section 1 Evaluating breakdown and emergency situations ........ 7


How are causes and effects of a breakdown or emergency
situation identified and reported? ......................................... 10
How are breakdown or emergency coordination procedures
applied?................................................................................ 13
What assistance should be rendered to injured persons? ... 15
How are the risks and hazards of loads identified and
communicated to authorities? .............................................. 18
What precautions and actions should be taken when a load is
identified as dangerous or hazardous? ................................ 20

Section 2 Consulting with relevant persons and authorities ...... 22


What assistance and cooperation should be provided to
authorities?........................................................................... 25
How is information about an emergency obtained or
exchanged?.......................................................................... 27

Section 3 Coordinating breakdown and emergency situations.. 29


What measures should be taken to control traffic and protect a
breakdown or emergency site? ............................................ 32
What personal security precautions need to be taken? ....... 34
Why should assistance be requested to minimise damage to
persons and property? ......................................................... 36

Section 4 Completing documentation ........................................... 38


What documentation and reports on a breakdown or
emergency need to be completed?...................................... 41

Additional resources....................................................................... 43

Feedback on activities .................................................................... 45


TLIF1307C Coordinate breakdowns and emergencies

What this Learner’s Guide is about

This  Learner’s  Guide  is  about  the  skills  and  knowledge  required  to  
coordinate  breakdowns  and  emergencies,  including  evaluating  the  
breakdown/emergency  situation,  consulting  with  relevant  
personnel/emergency  authorities,  coordinating  activities  at  the  
breakdown/emergency  site,  and  completing  all  required  reports  and  
documentation.  

The  unit  of  competency  TLIF1307C  Coordinate  breakdowns  and  


emergencies  is  from  the  Transport  and  Logistics  Training  Package  
(TLI07).  It  has  a  number  of  elements  of  competency  that  are  covered  
in  this  guide.  These  are:  
• Evaluate  breakdown  and/or  emergency  situation.  
• Consult  with  relevant  persons  and  authorities.  
• Coordinate  breakdown  and/or  emergency  situation.  
• Complete  documentation.  

© Department of Education, Science and Training 2005 Page 1


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TLIF1307C Coordinate breakdowns and emergencies

Plan your learning

It  is  important  to  plan  your  learning  before  you  start  because  you  may  
already  have  some  of  the  knowledge  and  skills  that  are  covered  in  this  
Learner’s  Guide.  This  might  be  because:  
• you  have  been  working  in  the  industry  for  some  time,  
and/or  
• you  have  already  completed  training  in  this  area.  

Together  with  your  supervisor  or  trainer,  use  the  checklist  on  the  
following  pages  to  help  you  plan  your  study  program.  Your  answers  to  
the  questions  in  the  checklist  will  help  you  work  out  which  sections  of  
this  Learner’s  Guide  you  need  to  complete.  

This  Learner’s  Guide  is  written  with  the  idea  that  learning  is  made  
more  relevant  when  you,  the  learner,  are  actually  working  in  the  
industry.  This  means  that  you  will  have  people  within  your  enterprise  
that  can  show  you  things  discuss  how  things  are  done  and  answer  any  
questions  you  have.  Also  you  can  practise  what  you  learn  and  see  how  
what  you  learn  is  applied  in  the  enterprise.  

If  you  are  working  through  this  Learner’s  Guide  and  have  not  yet  found  
a  job  in  the  industry,  you  will  need  to  talk  to  your  trainer  about  doing  
work  experience  or  working  and  learning  in  some  sort  of  simulated  
workplace.      

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Section 1: Evaluating breakdown and


emergency situations

Are  you  able  to:   Yes   No  


1. Identify  and  report  the  causes  and  effects  
of  breakdown  or  emergency  situations?        
2. Apply,  in  accordance  with  workplace  
policies,  breakdown  or  emergency  
coordination  procedures?        
3. Render  assistance  to  injured  persons  within  
the  limitations  of  duty  of  care  and  
workplace  requirements?        
4. Identify  the  risks  and  hazards  of  a  load  and  
communicate  this  to  the  relevant  
authorities?        
5. Take  precautions  and  actions  in  accordance  
with  relevant  codes,  regulations  and  
related  procedures,  where  the  load  has  
been  identified  as  containing  dangerous  or  
hazardous  substances?        

Section 2: Consulting with relevant persons and


authorities

Are  you  able  to:   Yes   No  


1. Provide  assistance  and  cooperation  to  
relevant  authorities  within  legal  and  
workplace  limitations?        
2. Obtain  or  exchange  information  about  an  
emergency  in  accordance  with  legal  and  
workplace  requirements?        

© Department of Education, Science and Training 2005 Page 3


TLIF1307C Coordinate breakdowns and emergencies

Section 3: Coordinating breakdown and


emergency situations

Are  you  able  to:   Yes   No  


1. Control  traffic  and  protect  a  breakdown  
or  emergency  site?        
2. Take  personal  security  precautions  in  
accordance  with  workplace  procedures  
during  breakdown  and  emergency  
situations?        
3. Request  assistance  to  minimise  further  
damage  to  property  and  persons  in  
accordance  with  workplace  policy  and  
related  rules  and  regulations?        

Section 4: Completing documentation

Are  you  able  to:   Yes   No  


1. Complete  documentation  and  reports  on  
a  breakdown  or  emergency  in  accordance  
with  workplace  requirements?        

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How will you be assessed?

Assessment  of  this  unit  of  competency  will  include  observation  of  real  
or  simulated  work  processes  using  workplace  procedures  and  
questioning  on  underpinning  knowledge  and  skills.  It  must  be  
demonstrated  in  an  actual  or  simulated  work  situation  under  
supervision.  

You  will  be  required  to  demonstrate  that  you  can:  


• identify  causes  and  effects  of  a  breakdown  or  emergency  
situation  
• apply  breakdown  or  emergency  coordination  procedures  
• render  assistance  to  injured  person  within  the  limitations  
of  duty  of  care  
• identify  the  risks  and  hazards  of  loads  
• appropriate  precautions  and  actions  are  taken  for  
dangerous  and  hazardous  loads.  

© Department of Education, Science and Training 2005 Page 5


TLIF1307C Coordinate breakdowns and emergencies

Section 1 Evaluating
breakdown and
emergency situations

© Department of Education, Science and Training 2005 Page 7


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Section outline
Areas  covered  in  this  section  are:  
• identifying,  clarifying  and  reporting  the  causes  and  effects  
of  breakdown  or  emergency  situations  
• applying  breakdown  and  emergency  coordination  
procedures  
• rendering  assistance  to  injured  persons  
• establishing  the  risks  and  hazards  of  a  load  and  
communicating  this  to  the  relevant  authorities  
• taking  appropriate  action  where  the  load  has  been  
identified  as  including  dangerous  or  hazardous  substances.  

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© Department of Education, Science and Training 2005 Page 9


TLIF1307C Coordinate breakdowns and emergencies

How are causes and effects of a breakdown or


emergency situation identified and reported?

Breakdowns  usually  occur  at  the  most  inconvenient  times.  Some  of  the  
most  common  types  can  be  categorised  as  follows:  
• Vehicle  type  situations  
 collision  
 bogged  vehicle  
 breakdown  
 overturned  vehicle  
 accident  involving  another  vehicle.  
• Goods  
 shifting  load  
 spillage  of  fuel  or  other  dangerous  goods  
 fire  or  explosion.  
• Mechanical  
 engine  failure  
 broken  axel  
 brake  failure  
 steering  failure  
 tyre  blow  out  /  flat  tyre  
 electrical  failure.  

Causes  and  effects  are  identified  by  gathering  and  assessing  


information  from  the  surroundings  and  from  people  involved  in  the  
breakdown  or  emergency.  When  you  are  carrying  out  an  investigation  
look  for:  
• the  existence  of  a  hazard  
• whether  the  hazard  was  properly  controlled  
• contributing  factors  
• whether  any  injured  persons  wore  protective  clothing  and  
followed  safety  rules  
• whether  the  breakdown  or  emergency  was  caused  by  
negligence,  ignorance  or  carelessness.  

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In  situations  of  breakdowns  and  emergencies,  including  dangerous  


occurrences,  any  injury  or  death  should  be  reported  to  the  relevant  
State,  Territory  or  Commonwealth  authority.  Health  and  Safety  
Representative  within  the  company  must  also  be  notified  as  well  as  
your  employer  as  a  legislative  requirement.  

Workplace  procedures  require  forms  and  documentation  to  be  


completed  to  cover  the  specifics  of  the  breakdown  or  emergency  and  
may  include  a  section  where  recommendations  can  be  made  to  
suggest  ways  to  stop  a  repeat  of  the  event  and  action  to  be  taken  to  
make  the  area  safe.  

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TLIF1307C Coordinate breakdowns and emergencies

Activity 1: Identifying and reporting causes and effects of a


breakdown or emergency situation

Imaging  you  work  for  a  truck  haulage  company  and  you  receive  a  
report  that  one  of  your  trucks  carrying  chemicals  in  large  drums  has  
broken  down  while  making  deliveries.  Your  investigation  reveals:  
• the  truck  has  broken  down  on  a  major  arterial  road  
• the  truck  is  partially  blocking  the  left  lane  of  the  road  
• the  engine  has  failed;  reason  unknown  
• no  one  is  injured  
• the  truck  is  not  secured,  not  made  safe.  

From  the  information  you  have  collected,  how  do  you  interpret  the  
causes  of  the  breakdown  and  the  effects  this  breakdown  could  have?  

At  the  scene  of  the  breakdown  how  would  you  ensure  that  the  truck  
and  its  load  are  made  secure?  

Who  should  be  notified  of  the  causes  and  effects  of  the  breakdown?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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TDTF1397B Coordinate breakdowns and emergencies

How are breakdown or emergency coordination


procedures applied?
Depending  on  the  type  and  extent  of  the  breakdown  or  emergency  
the  action  taken  to  coordinate  the  breakdown  or  emergency  may  
include:  
• identifying  and  following  established  breakdown  or  
emergency  procedures  
• evaluating  the  cause  and  effects  of  the  breakdown  or  
emergency  
• coordinating  emergency  procedures  and  rendering  
assistance  and  first  aid  if  required  
• contacting  and  cooperating  with  relevant  emergency  
authorities  as  required  
• controlling  traffic  at  the  site  of  a  breakdown  or  emergency  
• taking  appropriate  action  to  secure  the  breakdown  or  
emergency  situation  
• obtaining  and  recording  information  about  the  incident  
• reporting  on  breakdown  or  emergency  situation  in  
accordance  with  regulatory  and  workplace  requirements.  

Broken  down  vehicles  are  a  hazard  to  the  safety  of  other  road  users.  If  
a  vehicle  breaks  down  or  becomes  unsafe  to  drive  it  should:  
• be  parked  it  off  the  road,  if  possible  
• have  hazard  warning  lights  switched  on  
• have  reflectors  or  other  warning  devices  placed  at  
appropriate  places,  as  required  by  state  regulations.  

If  you  need  help  securing  a  broken  down  vehicle,  send  someone  else  
for  help,  while  you  stay  with  the  vehicle,  otherwise  make  the  vehicle  
secure  before  leaving  the  vehicle  and  seeking  help.  

Transport  drivers  are  bound  to  face  an  emergency  at  some  time.  This  
could  be  a  problem  with  a  load  of  dangerous  goods,  skidding,  brake  
failure,  tyre  failure  or  even  a  fire.  Emergencies  may  also  involve  
accidents;  therefore  you  must  be  aware  of  the  state  regulations  
concerning  correct  accident  procedures  to  follow.  

Workplace  procedures  describe  the  actions  to  be  taken  in  an  
emergency  situation.  The  procedures  require  operators  to  act  
according  to  warnings  in  an  orderly  and  calm  manner.  

© Department of Education, Science and Training 2005 Page 13


TLIF1307C Coordinate breakdowns and emergencies

Activity 2: Applying breakdown or emergency coordination


procedures

In  general  terms,  describe  the  actions  that  you  would  take  to  
coordinate  a  breakdown  or  emergency?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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What assistance should be rendered to injured


persons?

In  providing  assistance  to  injured  persons  you  must  work  within  


workplace  requirements  and  the  limitations  of  duty  of  care.  

The  first-­‐aid  warden,  a  doctor  or  an  ambulance  officer  are  trained  to  
provide  the  best  medical  help  and  should  be  the  ones  to  administer  
any  necessary  assistance.  

If,  however,  you  are  responsible  for  controlling  the  site  until  
authorised  personnel  arrive,  use  the  standard  St.  John’s  Ambulance  
procedure  for  emergencies,  ‘DR  ABC’  (Danger,  Response,  Airways,  
Breathing,  and  Circulation)  when  attending  an  injured  person.  Only  use  
this  procedure  if  you  are  trained  in  expired  air  resuscitation  (EAR)  and  
cardiopulmonary  resuscitation  (CPR)  and  your  workplace  policies  allow  
you  to.  

The  steps  used  are:    

D  =  DANGER  
• Check  for  any  danger  to  yourself,  then  other  bystanders,  
and  lastly  to  the  injured  person.  
• Check  for  power  cables  etc.  DO  NOT  enter  areas  (room  or  
confined  spaces)  where  air  may  be  contaminated.  

R  =  RESPONSE  
• Check  for  response  from  casualty.  
• Send  for  help.  

A  =  AIRWAYS  
• Check  airways  of  injured  person  are  not  blocked.  

B  =  BREATHING  
• Check  to  see  if  person  is  breathing.  

C  =  CIRCULATION  
• Check  the  injured  person  for  pulse/heart  rate.  

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TLIF1307C Coordinate breakdowns and emergencies

There  are  two  critical  first-­‐aid  emergencies  which  require  immediate  


attention  and  for  which  timely  action  is  absolutely  critical.    These  are:  
• If  someone  stops  breathing;  artificial  respiration  must  start  
as  soon  as  possible  before  the  brain  is  starved  of  oxygen  
and  begins  to  die.  
• Burns;  the  sooner  cool  water  is  applied  to  the  burn,  the  
sooner  tissue  damage  stops  and  the  severity  of  the  burn  is  
reduced.  

Because  time  is  critical  in  both  of  these  situations,  all  employees  need  
to  be  aware  of  the  action  plan  for  basic  life  support  (DRABC  as  
outlined  above),  how  to  perform  expired  air  resuscitation  (EAR)  and  
cardiopulmonary  resuscitation  (CPR)  and  first-­‐aid  for  burns.  

You  may  need  to  take  action  while  you  wait  for  the  arrival  of  the  first-­‐
aid  officer  and  ambulance.    Ideally,  everyone  should  be  trained  in  First  
Aid  practices.  

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Activity 3: Rendering assistance to injured persons

In  a  situation  where  the  transport  truck  has  been  involved  in  a  collision  
and  the  driver  has  been  injured,  what  assistance  would  you  offer  to  
the  driver  after  assessing  the  situation?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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TLIF1307C Coordinate breakdowns and emergencies

How are the risks and hazards of loads


identified and communicated to authorities?

At  the  site  of  the  breakdown,  the  load  type  is  identified  and  a  risk  
analysis  is  performed  to  identify  any  hazards  that  need  to  be  
controlled.  This  information  is  communicated  to  the  relevant  
authorities.  

Accidents,  fires,  emergencies,  chemical  spills  and  bomb  scares  are  all  
hazardous  events.  A  hazard  is  defined  as  a  situation  that  can  be  
dangerous  to  people  or  can  cause  damage.  Physical  hazards  include:  
• noise  
• badly  stacked  loads  
• damage  to  the  truck  
• fuel  leakage  
• poor  lighting  and  visibility.  

Loads  can  be  identified  by  the  safety  symbol  signage  attached  to  the  
vehicles,  by  looking  in  the  driver’s  log  book  and  paperwork  and  
speaking  with  the  driver  to  determine  amount  and  type  of  materials  in  
the  load.  

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Activity 4: Identifying risks and hazards of loads

In  a  situation  where  there  has  been  a  truck  breakdown,  how  do  you  go  
about  identifying  the  risks  and  hazards  of  the  load?  

What  principle  would  you  follow  to  control  these  hazards?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

© Department of Education, Science and Training 2005 Page 19


TLIF1307C Coordinate breakdowns and emergencies

What precautions and actions should be taken


when a load is identified as dangerous or
hazardous?

Once  the  load  has  been  identified  as  dangerous  or  hazardous,  you  
should  make  the  site  safe  by  securing  the  area,  notify  the  police,  fire  
brigade,  and  any  other  essential  services.  Place  reflectors  or  other  
warning  signs  at  appropriate  places  around  the  truck  in  accordance  
with  state  regulations.  You  should  also  control  traffic  at  the  site  of  the  
breakdown  or  emergency  to  reduce  further  damage  to  property  or  
injury  to  people.  

If  your  vehicle  breaks  down  while  carrying  dangerous  goods  you  


should:  
• switch  on  your  hazard  warning  lights  
• set  out  reflective  warning  signs  in  accordance  with  state  
requirements  
• warn  any  people  nearby  who  may  be  at  risk  
• follow  the  instructions  of  your  Emergency  Procedures  
Guide  
• notify  the  police,  the  fire  brigade  and  any  other  necessary  
emergency  service  
• provide  assistance  and  information  to  the  emergency  
services  
• inform  your  company  what  has  happened.  

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Activity 5: Precautions and actions for dangerous and


hazardous loads

If  during  your  investigation  you  discover  the  load  is  dangerous,  what  
precautions  and  actions  should  you  take?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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Section 2 Consulting
with relevant persons
and authorities

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Section outline

Areas  covered  in  this  section  are:  


• providing  assistance  and  cooperation  to  authorities  
• obtaining  and  exchanging  information  about  an  
emergency.  

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What assistance and cooperation should be


provided to authorities?

Emergency  situations  can  happen  at  any  time.  Events  such  as  
contamination,  leakage,  fire,  a  bomb  threat  or  an  accident  could  make  
it  necessary  to  secure  the  affected  area  and  require  you  to  contact  the  
relevant  authorities.  

Your  employer  should  have  written  procedures  describing  what  you  


have  to  do  in  any  given  emergency.  Training  may  be  required  to  assist  
you  to  the  control  of  emergency  situations  when  they  actually  occur.  

It  is  important  that  emergency  procedures  are  practised  so  that  


everyone  is  aware  about  how  to  deal  with  emergency  situations.  

It  is  important  to  remain  calm  when  assisting  relevant  authorities  


during  and  emergency.  Communicate  to  the  authorities:  
• what  happened  
• how  it  happened  
• what  the  damage  is  
• what  injuries  have  occurred  
• the  condition  of  the  truck  and  the  load  
• the  types  of  goods  on  board  
• any  special  requirements  for  the  truck  and  the  load.  

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Activity 6: Assistance and cooperation provided to authorities

List  the  authorities  that  you  may  need  to  assist  and  cooperate  with  in  a  
breakdown  or  emergency  situation.  

What  assistance  should  you  provide  them  with?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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How is information about an emergency


obtained or exchanged?

Some  records  and  reports  are  for  internal  company  use  only,  while  
others  must  be  passed  onto  the  appropriate  State  and  Territory  or  
Commonwealth  Occupational  Health  and  Safety  Authority.  

Information  is  obtained  by:  


• interviewing  
• inspecting  and  observing.  

Information  is  exchanged  with  relevant  OHS  authorities  and  may  take  
the  form  of  formal  reports.  

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TLIF1307C Coordinate breakdowns and emergencies

Section 3 Coordinating
breakdown and
emergency situations

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Section outline

Areas  covered  in  this  section  are:  


• suitable  measures  to  control  traffic  and  protect  the  site  of  
a  breakdown  or  emergency  
• personal  security  precautions  
• requesting  assistance  to  minimise  damage  to  persons  or  
property.  

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What measures should be taken to control


traffic and protect a breakdown or emergency
site?

The  action  you  take  to  control  an  emergency  or  breakdown  site  will  in  
part  depend  on  the  nature  of  the  situation.  

You  may  need  to  cordon  off  the  site,  with  signs  and  assistance  from  
other  persons,  until  authorised  personnel  arrive.  This  will  ensure  
protection  for  the  injured  people  or  other  personnel  in  the  warehouse.  

Broken-­‐down  vehicles  are  a  hazard  to  the  safety  of  other  road  users.  
They  are  even  more  dangerous  when  the  vehicle  is  hard  to  see  due  to  
darkness,  poor  weather,  or  dangerous  location.  If  your  vehicle  breaks  
down  or  is  unsafe  to  drive  you  should:  
• park  it  off  the  road,  if  possible  
• switch  on  the  hazard  warning  lights  
• place  reflectors  and  other  warning  devices  at  appropriate  
places,  as  required  by  state  regulations  
• if  help  is  required,  send  someone  else  for  assistance  and  
remain  with  your  vehicle.  If  this  is  not  possible,  make  sure  
your  vehicle  and  its  load  are  secure  before  you  leave  and  
do  not  leave  it  unattended  for  longer  than  is  absolutely  
necessary.  

If  your  vehicle  breaks  down  or  is  involved  in  an  accident  while  carrying  
dangerous  goods  you  should:  
• switch  on  the  hazard  waring  lights  
• set  out  reflective  warning  signs  
• warn  any  people  who  may  be  at  risk  
• follow  the  instructions  given  in  the  Emergency  Procedures  
Guide,  which  should  be  in  a  pocket  on  the  inside  of  the  
driver’s  door  
• notify  the  police,  fire  brigade  and  any  other  relevant  
emergency  services  as  required  
• provide  assistance  and  information  to  the  emergency  
services  
• inform  the  person  or  the  company  for  whom  you  are  
transporting  the  goods  what  has  happened.  

© Department of Education, Science and Training 2005 Page 32


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Activity 7: Measures to control traffic and protect a


breakdown or emergency site

Compile  a  list  of  transport  breakdowns  or  emergencies  which  could  


potentially  occur.  For  each  type  decide  what  control  measures  would  
be  needed  to  protect  the  breakdown  site  and  what  equipment  would  
be  necessary.  
 

Breakdown  or   Control  measures   Equipment  needed  


Emergency  

Examples,  mechanical      
breakdown,  chemical  
spill,  breakdown  
putting  motorists  at  
risk  

     

     

     

     

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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What personal security precautions need to be


taken?

When  you  investigate  a  breakdown  or  emergency  always  be  prepared  


to  use  precautions  to  protect  yourself  from  danger.  Personal  security  
precautions  may  include  the  use  of  emergency  equipment  such  as:  
• personal  protective  equipment  
• first  aid  materials  
• fire  extinguishers  
• warning  signs  and  indicators  
• mobile  phone  or  radio.  

Always  try  to  remove  yourself  and  others  from  potential  danger  
caused  by  the  breakdown  or  emergency.  

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Activity 8: Personal security precautions

What  precautions  would  you  take  if  your  investigation  identified  


physical  hazards  and  hazardous  substances  were  leaking  from  their  
containers?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

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Why should assistance be requested to


minimise damage to persons and property?

Render  First  Aid  to  injured  persons,  remove  them  from  danger  if  
possible  or  if  they  are  badly  injured  call  an  ambulance.  You  may  need  
to  help  from  others  to  carry  out  First  Aid.  

As  well  as  rendering  assistance  to  anyone  injured,  you  also  need  to  
make  sure  that  the  situation  does  not  get  worse.  

For  example,  after  a  car  accident  there  may  be  debris  on  the  road  
which  might  increase  the  chances  of  a  further  accident  or  a  light  pole  
may  have  been  hit  and  the  area  is  in  darkness.  You  should  organise  
other  people  to  help  assist  traffic  to  avoid  the  situation.  Use  warning  
signs  and  similar  indicators  to  warn  other  road  users  of  danger.  

Once  you  have  attended  to  the  First  Aid  of  injured  people  you  may  
need  to  reduce  the  risk  of  a  further  accident  by  clearing  up  any  debris  
on  the  road.  You  may  need  to  provide  light  to  the  area,  put  up  warning  
signs  or  use  fire  extinguishers  to  put  out  fires.  

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Activity 9: Assistance to minimise damage to persons and


property

List  five  things  you  could  do  after  a  road  accident  to  minimise  injury  to  
people  and  damage  to  property?  

There  is  feedback  on  this  activity  at  the  back  of  this  Learner’s  Guide.  

© Department of Education, Science and Training 2005 Page 37


TLIF1307C Coordinate breakdowns and emergencies

Section 4 Completing
documentation

© Department of Education, Science and Training 2005 Page 38


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Section outline

Areas  covered  in  this  section  are:  


• completing  documentation  and  reports  on  a  breakdown  or  
emergency.  

© Department of Education, Science and Training 2005 Page 39


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What documentation and reports on a


breakdown or emergency need to be
completed?

Your  workplace  policies  and  procedures  will  explain  the  types  of  
documents  that  need  to  be  completed  to  report  breakdowns  and  
emergencies  and  may  include:  
• injury  record  forms  
• incident  record  forms  
• damage  record  forms  
• safety  record  forms  
• internal  reports.  

The  type  of  information  that  you  may  record  in  these  documents  
includes:  
• vehicle  specifications  
• load  characteristics  
• how  it  happened  
• persons  injured  
• affects  of  breakdown  or  emergency  on  the  environment  
• property  damage  
• what  happened  
• names,  addresses  and  contact  details  of  other  drivers  
involved  
• registration  and  insurance  details  of  vehicles  involved.  

All  accidents  and  injuries,  however  small,  should  be  reported  for  legal  
and  as  information  records  for  future  analysis.    The  accident  or  
incident  will  be  recorded  by  management  or  the  OHS  representative  
and  an  Accident  Report  Form  completed  and  forwarded  to  relevant  
authorities.  If  you  have  a  camera  available,  take  pictures  of  the  
accident  scene.  

© Department of Education, Science and Training 2005 Page 41


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Activity 10: Completing documentation and reports on a


breakdown or emergency

In  your  work  area  what  types  of  documentation  and  reports  need  to  
be  completed  when  an  equipment  breakdown  or  emergency  occurs?  

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Additional
resources

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The  websites,  organisations  and  resources  listed  below  provide  more  


information  on  topics  relevant  to  unit  TLIF1307C  Coordinate  
breakdowns  and  emergencies.  

Websites  
• Victorian  Workcover  Authority  Publications  
http://www.workcover.vic.gov.au/dir090/vwa/publica.nsf/I
nternet+Publications?OpenView&Start=1&count=30&Expa
nd=1#1  
• ACT  Department  of  Urban  Services  
http://www.act.gov.au/accesspoint?uniqueSessionToken=
qrryc7qnp1-­‐163314328951835996&action=menuHome  

Publications  
• Sunders,  John  &  Thompson,  Peter  The  Australian  Truck  
Driver’s  Manual  1992  Edited  by  Bob  Murphy.  
• ACT  Department  of  Urban  Services  ACT  Bus  and  Truck  
Driver’s  Handbook  1999  Publication  No.  99/2962  Australian  
Capital  Territory.  
• Victorian  WorkCover  Authority  Managing  Dangerous  Goods  
and  Preventing  Accidents  2000.  
• Commonwealth  of  Australia  The  Australian  Truck  Drivers  
Manual  1992  

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Feedback on activities
The  responses  provided  in  this  section  are  suggested  responses.  Because  
every  workplace  is  different,  your  responses  may  vary  according  to  your  
specific  workplace  procedures,  the  equipment  available  and  the  nature  of  the  
business.  

© Department of Education, Science and Training 2005 Page 45


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Activity 1: Identifying and reporting causes and effects of a


breakdown or emergency situation

From  the  information  you  have  gathered  from  your  investigation  of  the  truck  
breakdown  you  decide  that  without  a  mechanic  present  you  are  unable  to  
determine  the  cause  of  the  breakdown.  If  the  truck  can  be  made  operational  
or  towed  back  to  the  workshop  then  a  thorough  investigation  can  be  carried  
out.  

The  effects  of  this  breakdown  may  include:  


• traffic  delays,  since  the  truck  is  partially  blocking  the  left  lane  
• driver  frustration  due  to  traffic  delays  potentially  leading  to  further  traffic  
delays  
• the  truck  is  in  a  dangerous  position  which  could  lead  to  a  collision  from  
another  vehicle  
• a  collision  with  the  broken  down  truck  and  its  load  of  chemicals  could  
cause  a  chemical  spill  
• a  chemical  spill  could  cause  environmental  problems  and  endanger  
people  through  health  problems,  fire  or  loss  of  life.  

It  is  important  that  you  make  the  area  safe  until  the  truck  can  be  off  loaded  or  
moved  to  a  safer  position.  In  the  meantime  the  truck  should  have  its:  
• hazard  warning  lights  switched  on  
• reflectors  and  other  warning  devices  placed  around  the  truck  
• traffic  control  to  avoid  the  chance  of  a  collision.  

Depending  on  the  nature  of  the  load,  you  may  require  to  transfer  the  load  to  
another  vehicle  to  reduce  the  risk  of  damage  or  contamination  to  the  
environment.  If  there  is  a  chemical  spill  authorities  such  as  the  police,  the  fire  
brigade  and  emergency  services  should  be  involved  to  manage  the  situation  
and  clean  up  and  remove  the  danger  of  the  spill.  

Your  OHS  and  management  team  should  be  notified  of  any  breakdowns  or  
emergencies  to  manage  the  situation  and  make  the  area  safe.  

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Activity 2: Applying breakdown or emergency coordination
procedures

Actions  to  be  considered  when  dealing  with  a  breakdown  or  emergency  are  
listed  below:  
• identifying  and  following  established  breakdown  or  emergency  
procedures  
• evaluating  the  cause  and  effects  of  the  breakdown  or  emergency  
• coordinating  emergency  procedures  and  rendering  assistance  and  
first  aid  if  required  
• contacting  and  cooperating  with  relevant  emergency  authorities  
as  required  
• controlling  traffic  at  the  site  of  a  breakdown  or  emergency  
• taking  appropriate  action  to  secure  the  breakdown  or  emergency  
situation  
• obtaining  and  recording  information  about  the  incident  
• reporting  on  breakdown  or  emergency  situation  in  accordance  with  
regulatory  and  workplace  requirements.  

Always  refer  to  your  workplace  polices  and  procedures  to  correctly  
coordinate  breakdown  and  emergency  procedures.  

Activity 3: Rendering assistance to injured persons

If  you  are  faced  with  a  situation,  where  there  has  been  an  injury  associated  
with  the  breakdown,  remain  calm  and  assess  the  situation.  Follow  First  Aid  
principles,  making  sure  the  area  is  safe  before  you  render  assistance.  If  a  First  
Aid  warden,  doctor  or  ambulance  officer  is  available  then  assist  them  with  the  
injured  person.  If  you  are  responsible  for  controlling  the  site  apply  what  
assistance  you  can.  You  may  need  to  perform  expired  air  resuscitation  (EAR)  
and  cardiopulmonary  resuscitation  (CPR).  

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Activity 4: Identifying risks and hazards of loads

To  identify  the  risks  and  hazards  of  the  load  you  need  to:  
• inspect  the  location  of  the  truck  to  ensure  it  is  as  safely  positioned  
• inspect  the  load  for  damage  or  leaks  
• reposition  the  load  or  have  it  transferred  to  another  vehicle  if  it  is  unsafe  
• determine  whether  the  load  is  dangerous  from  records  or  speaking  with  
the  driver.  

Definitions  for  dangerous  goods  includes:  


• corrosive  
• flammable  
• explosive  
• spontaneously  combustible  
• toxic  
• oxidising  
• water-­‐reactive.  

Loads  can  be  identified  by:  


• referring  to  the  Australian  dangerous  Goods  Code.  
• the  signage  on  the  truck  
• speaking  to  the  truck  driver  
• contacting  the  freight  company  
• reviewing  the  driver’s  documentation.  

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ADELG1027 Customised and Developed by Armstrong’s Driver Education P/L May 2008
Activity 5: Precautions and actions for dangerous and hazardous
loads

If  your  vehicle  breaks  down  while  carrying  dangerous  goods  you  should:  
• switch  on  hazard  warning  lights  
• set  out  reflective  warning  signs  
• warn  any  people  who  may  be  at  risk  
• follow  the  instructions  of  your  emergency  procedures  guide  
• notify  the  police,  the  fire  brigade  and  any  other  necessary  
emergency  service  
• provide  assistance  and  information  to  the  emergency  services  
• inform  your  company  what  has  happened.  

Activity 6: Assistance and cooperation provided to authorities

The  assistance  and  cooperation  you  provide  to  authorities  varies  with  the  
severity  of  the  breakdown  or  emergency.  A  list  of  some  of  the  authorities  you  
may  need  to  deal  with  is  below:  
• police,  to  control  traffic  and  provide  safety  to  people  
• fire  brigade,  to  clear  up  chemical  spills  and  reduce  the  risk  of  fires  
• emergency  services  to  minimise  damage  to  the  environment.  

The  assistance  you  can  provide  to  authorities  includes:  


• information  of  the  breakdown  or  emergency  situation  
• providing  equipment  to  assist  authorities  contain  and  control  the  
emergency.  

© Department of Education, Science and Training 2005 Page 49


TLIF1307C Coordinate breakdowns and emergencies

Activity 7: Measures to control traffic and protect a breakdown or


emergency site

Breakdown  or   Control  measures   Equipment  needed  


Emergency  

Chemical  spill.   Spray  foam  to  neutralise   Fire  extinguishers  or  the  
the  chemical.   fire  truck  for  large  spills  

Motorist  at  risk.   Control  traffic  until  the   Yourself  and  a  flashlight.  
Police  arrive.  

Activity 8: Personal security precautions

If  your  investigation  identified  physical  hazards  and  hazardous  substances  at  


the  site  of  a  breakdown  the  precautions  would  you  take  may  include:  
• wearing  personal  protective  equipment  
• using  first  aid  materials  
• using  fire  extinguishers  
• placing  warning  signs  and  indicators  
• contacting  police,  fire  brigade,  ambulance  and  emergency  services  with  
mobile  phones  or  by  radio.  

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ADELG1027 Customised and Developed by Armstrong’s Driver Education P/L May 2008
Activity 9: Assistance to minimise damage to persons and property

By  seeking  assistance  at  a  breakdown  or  emergency  site  you  will  be  reducing  
your  workload  so  that  you  can  concentrate  on  your  investigation  and  
collecting  information.  

Assistance  in  controlling  traffic  will  reduce  the  chance  of  a  collision  or  injury  
to  people  involved  with  cleaning  up  the  breakdown.  The  truck  breakdown  site  
can  be  made  safe.  

Five  things  you  could  do  to  minimise  injury  to  people  and  damage  to  property  
includes:  
• render  assistance  to  injured  people  
• clear  away  debris  
• move  damaged  vehicles  to  a  safe  location  
• put  up  warning  signs  
• organise  people  to  help  with  traffic  flow.  

Activity 10: Completing documentation and reports on a breakdown


or emergency

Your  workplace  policies  and  procedures  will  explain  the  types  of  documents  
that  need  to  be  completed  for  breakdowns  and  emergencies  and  may  
include:  
• injury  record  forms  
• incident  record  forms  
• damage  record  forms  
• safety  record  forms  
• internal  reports.  

If  you  are  unsure  which  document  to  use  or  how  to  fill  in  the  details  check  
with  your  supervisor  or  you  safety  department.  

© Department of Education, Science and Training 2005 Page 51

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