Chapter 4

ANALYSIS AND DATA PRESENTATION

This particular chapter shows the response of the six employees of Pendys Snack bar and
Restaurant to the questionnaire provided to each one them. These employees are the ones
involved in freight, handling and delivery of perishable goods. The questionnaire seeks to know
the personal informal of the employees and their compliance to the processes involved in freight,
handling and delivery of perishable goods.
In the scale of one to five, the employees were asked on how they perceive compliance to
the company policies with regards to above stated processes.
Figure 1 shows that half or 50% of the participants are ages 19-29 years old, 33% ages
40-49 years old, and the rest or 17% are 30-39 years old. This data shows that mostly of the
employees that are involved in the freight, handling and delivery of perishable goods are young,
teachable, active and dynamic. The presents of few older employees is an advantage because
they can provide guidance to the younger majority.
Age
60 and above
50-59
40-49
30-39
19-29
18 and below
TOTAL

Frequency

Percentage

2
1
3

33%
17%
50%

100%

Figure 1. Age Range of Participants

Majority of the participants or 67% are females and males are only 33%. This could be an
advantage to the company because women are known to be more meticulous in handling tasks
like freight, handling and delivery of perishable goods.
Sex/Gender
Male
Female
TOTAL

Frequency
2
4
6

Percentage
33%
67%
100%

Figure 2. Gender Identification of Participants

The freight, handling and delivery of perishable goods are assigned to six employees of
which 83% are rank and file and 17% are in managerial position. This means as far as
employees assignment is concerned, the organization in well structured because there is one
person assigned to manage five rank and file employees.
Age
Rank & File
Supervisor
Managerial
Others
TOTAL

Frequency
5

Percentage
83

17

100%

Figure 3. Position in the Company of the Participants

In figure 4, Majority or 83% of the participants strongly agrees and 17% is neutral to the
adequacy of their transportation facilities to cater company needs. This means that the company
has enough facilities to handle perishable goods.

Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
5

Percentage
83

17

100

Weighted Mean
4.67
Moderately Agree

Figure 4. Transportation Facilities of the Company

One half or 50% of the participants moderately agrees that the ventilation facilities of
transport facilities are within standards; only 33% strongly agrees that there is. The rest or 17%
refused to comment about it. This means that as far as ventilation is concerned, there is still a
need for improvement.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
3
1

Percentage
33
50
17

100

Weighted Mean
4.17
Moderately Agree

Figure 5. Companys Compliance on Ventilation of Transportation Facilities

On proper scheduling on transportation of perishable goods, 50% of the participants

agree that there is, 33% strongly disagrees and 17% refuse to comment. This clearly shows that
there is also a need to improve proper scheduling in the delivery of perishable goods to prevent
possible losses.

Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
3
1

Percentage
33
50
17

100

Weighted Mean
4.17
Moderately Agree

Figure 6. Observance of Proper Scheduling on Transportation of Perishable Goods

Outofthetotalparticipantswhorespondedtothequestion,17%ofthemisneutralor
refusedtocommentaboutthegoodsbeingtransportedanddeliveredontime,while33%
stronglyagreed.Ontheotherhand,halfor50%oftheparticipantsmoderatelyagreesthatgoods
aretransportedanddeliveredontime.Thismeansthatthereareonlyminimaldelaysandmost
likelygoodsarebeingtransportedanddeliveredontime.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
3
1

Percentage
33
50
17

100

Weighted Mean
4.17
Moderately Agree

Figure 7. Observation Whether Goods Are Delivered On Time

In product receiving and handling, 33% of the participants strongly agrees while 67% of
them moderately agrees that the goods are properly received and handled. This is good for the
business, as this will limit the likeliness of the goods to perish as it is well handled.

Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
4

Percentage
33
67

100

Weighted Mean
4.33
Moderately Agree

Figure 8. Receipt and Handling of Goods

It appears that the response of the participants are divided into two, 50% of them remains
neutral whereas the other 50% strongly agrees that the condition of raw materials from the
suppliers are verified and documented upon receipt. This means that they need to improve their
documentation and verification on the condition of raw materials.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
3

Percentage
50

50

100

Weighted Mean
4
Moderately Agree

Figure 8. Verification & Documentation on the Condition of Raw Materials

Of the respondents, it was noted that 33% strongly agrees, 17% moderately agrees that
the evaluation and checking of transport temperature is regularly observed during transfer and
handling. However, 50% feels neutral. This indicates that the there is no constant checking and
evaluation of the transport temperature, as half of the respondents feel neutral about the said
problem.

Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
1
3

Percentage
33
17
50

100

Weighted Mean
3.83
Neutral

Figure 9. Compliance on the Checking and Evaluation of Transport Temperature

Based on the data gathered, 50% of the respondents reported that they strongly agree and the
remaining 50% moderately agrees that the goods are properly recorded when received. The
findings indicate that there is no problem regarding the recording of goods when received.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
3
3

Percentage
50
50

100

Weighted Mean
4.5
Moderately Agree

Figure 10. Compliance on the Recording of Goods

The respondents response is divided into two, 50% of them strongly agree that spoiled
goods are segregated while the other 50% feels neutral. This clearly shows that there is a need to
improve the segregation of spoiled goods of Pendys Snack Bar and Restaurant.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately

Frequency
3
3

Percentage
40
50
50

Weighted Mean
4
Moderately Agree

Disagree
Strongly Disagree
TOTAL

100

Figure 11. Compliance on the Segregation of Spoiled Goods

As to the adequacy of storage facilities to cater the companys daily requirements, 50% of
the participants believe that it is just enough for the companys needs. Thirty-three percent (33%)
of them believes that it is more than enough to cover the daily requirements of the company. The
rest refused to comment or has no idea about it. It implies the idea that the companys storage
facilities are sufficient to meet the companys daily requirements.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
3
1

Percentage
33
50
17

100

Weighted Mean
4.17
Moderately Agree

Figure 12. Adequacy of Storage Facilities to Cater the Companys Daily Requirements

The storage facility is maintained at good working condition according to 33% and 50%
of the participants who strongly and moderately agree to it, respectively. The remaining 17%
neither agrees nor disagrees. This implies the idea that conditioning of the storage facilities is
more or less well taken care of. Nevertheless, there is still a room for improvement because of
the few employees who are not sure about it.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree

Frequency
2
3
1

Percentage
33
50
17

Weighted Mean
4.17
Moderately Agree

TOTAL

100

Figure 13. Conditioning of Storage Facilities

On preventive maintenance practice, half or 50% of the participants cannot directly say
that it is well undertaken or not. Only 33% and 17% strongly and moderately agrees, respectively
that it is regularly undertaken by the company. This shows that a lot of improvement needs to be
done as far as preventive maintenance practice is concern.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
1
3

Percentage
33
17
50

100

Weighted Mean
3.83
Neutral

Figure 13. Undertaking on Preventive Maintenance Practice

Sixty-six percent (66%) of the participants are not sure whether an inventory control
system is observed or not. Only 17% moderately agrees and also 17% strongly agrees that there
is an observance of the inventory control system. The result shows that majority of the
employees are not aware or not sure about the inventory control system being implemented by
the company.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
1
1
4

Percentage
17
17
66

100

Weighted Mean
3.5
Moderately Agree

Figure 14. Observance of Inventory Control System

The participants are equally divided as to their knowledge on the provision of systematic
inspection, detection and prevention of product spoilage. Half of the participants (50%) said that
they strongly agree that the practice is being observed but the other half cannot comment or not
sure about it. The company needs to educate its employees as to the implementation of the above
stated practices as implied by the result of the survey.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
3

Percentage
50

50

100

Weighted Mean
4
Moderately Agree

Figure 15. Systematic Inspection, Detection and Prevention of Product Spoilage

As to the shelf life of perishable goods, 50% of the participants cannot say if there is
proper monitoring that is being done by the company. The other 33% strongly agrees that it is
being monitored while the remaining 17% moderately agree on it. Considering that most of the
employees are not sure about the monitoring of shelf life of perishable goods, the company needs
to improve on this aspect by making the employees be aware of the practice.
Rating
Strongly Agree
Moderately Agree
Neutral
Moderately
Disagree
Strongly Disagree
TOTAL

Frequency
2
1
3

Percentage
33
17
50

100

Weighted Mean
3.83
Neutral

Figure 16. Monitoring of Shelf Life of Perishable Goods