CIS/501 Midterm and Final Exam Quiz

CIS 501 Midterm and Final Exam Strayer
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Chapters 1 Through 18
Chapter 1
Introduction to Decision Support Systems
True-False Questions
1.
The role of a DSS is to provide support to the decision-maker during the process of
making a decision.
Difficulty:
Easy
Reference:
p. 3
2.
A DSS is used only for unstructured decisions.

Difficulty:
Easy
Reference:
p. 3
The purpose of a DSS is to replace the decision maker.

Difficulty:
Easy
Reference:
p. 4
3.
4.
The DSS should always be under the ultimate control of the user.
Difficulty:
Easy
Reference:
p. 3
5.
A DSS facilitates learning on the part of the decision maker.

Difficulty:
Easy
Reference:
p. 3
6.
The most powerful classification of DSSs is the Universal DSS.

Difficulty:
Medium Reference:
p. 6
7.
A DSS is normally designed to be wide in its scope of application.

Difficulty:
Medium Reference:
p. 6
8.
A highly unstructured decision is one where the objectives of the situation are often
conflicting, the alternatives available to the decision maker are difficult to isolate or
determine, and the effect of a particular course of action or selection of an alternative
carries with it a high degree of uncertainty.
Difficulty:
Medium Reference:
p. 7
9.
The user interface of a DSS performs activities related to problem recognition and
generation of interim or final solutions.
Difficulty:
Hard
Reference:
p. 9
10.
The data management component of a DSS is where the activities associated with the
retrieval, storage and organization of the relevant data for the particular decision
context are managed.
Difficulty:
Hard
Reference:
p. 9
11.
The data management component of a DSS is responsible for maintaining the logical
independence of the data.
Difficulty:
Hard
Reference:
p. 12
12.
The model library stores and manages all solver algorithms within a DSS.
Difficulty:
Medium Reference:
p. 15
13.
Model acquisition is the process by which new information is derived from a

combination of existing or previously derived information.
Difficulty:
Medium Reference:
p. 16
14.
Rules, heuristics and constraints are stored within a knowledge base of a DSS.
Difficulty:
Medium Reference:
p. 16
15.
A model is a simplification of some event or process constructed for the purpose of

studying the phenomenon and thus developing a better understanding of it.
Difficulty:
Medium Reference:
p. 13
16.
Internal data normally comes from an organizations transaction processing systems

as a normal course of conducting the daily affairs of the organization.
Difficulty:
Easy
Reference:
p. 11
17.
Knowledge engineers are specially trained to interact with domain experts for the
purposes of acquiring all of the knowledge the expert has in a particular domain and
all of the relationships among that knowledge.
Difficulty:
Medium Reference:
p. 18
18.
The model base contains the various statistical, financial, mathematical, and other
quantitative models used in performing the variety of analytical capabilities in a DSS.
Difficulty:
Medium Reference:
p. 14
19.
Silver proposed a method of DSS classification based upon the attributes of the
problem-solving context.
Difficulty:
Hard
Reference:
p. 25
20.
Hypertext systems are useful for knowledge bases that are document based.
Difficulty:
Medium Reference:
p. 27
Multiple Choice Questions

21.
The realization of the benefits to be derived from using a DSS is dependent upon
which of the following?
a. The decision maker
b. The context of the decision
c. The design of the DSS
d. All of the above.
Difficulty:
22.
Easy
Reference:
p. 6
Easy
Reference:
p. 5
Strategic planning refers to which of the following activities?

a. Where decisions related to the effective and efficient procurement and
deployment of the organizations assets are made.
b. Where decisions related to the objectives of the organization are made.
c. Where decisions relating to the day-to-day tasks and activities of the
organization are made.
Difficulty:
25.
p. 4
Limitations of a DSS include which of the following?

a. They cannot be designed to copy human imagination.
b. The language interface does not yet allow for natural language processing.
c. They are designed to be narrow in scope.
d. All of the above
Difficulty:
24.
Reference:
Which of the following contributed to the development of the concept of decision

support systems?
a. J.P. Little
b. Gorry
c. Scott Morton
Difficulty:
23.
Easy
Medium
Reference:
p. 7
Management control refers to which of the following activities?

a. Where decisions related to the objectives of the organization are made.
b. Where decisions related to the effective and efficient procurement and
deployment of the organizations assets are made.
c. Where decisions relating to the day-to-day task and activities of the
organization are made.
d. None of the above.
Difficulty:
Medium
Reference:
p. 7
26.
Operational control is best associated with which of the following activities?

a. Making decisions related to the objectives of the organization.
b. Making decisions related to the effective and efficient procurement and
deployment of the organizations assets.
c. Making decisions relating to the day-to-day tasks and activities of the
organization.
d. Both b and c.
Difficulty:
27.
Medium
Reference:
p. 9
Easy
Reference:
p. 12
One of the most important characteristics of a model is that:

a. it is easy to construct.
b. it is commonly found in decision-making environments.
c. it is a simplified form of reality.
Difficulty:
30.
p. 7
Which of the following is considered a subsystem within the data management

system?
a. Database(s)
b. Database management system
c. The data query facility
Difficulty:
29.
Reference:
The components of a DSS can be classified into which of the following?

a. Data management system, data repository, knowledge engine, model
repository, user(s)
b. Data query facility, model management system, model execution processor,
user interface, user(s)
c. Data management system, model management system, knowledge engine,
user interface, user(s)
d. Data management system, model management system, knowledge engine,
internal data, external data
Difficulty:
28.
Medium
Easy
Reference:
p. 13
The two primary responsibilities of the MBMS are:

a. execution and integration of the models available to the DSS and the
modeling of user preferences.
b. execution and integration of the data available to the DSS and the
manipulation of the user interface.
c. execution of the user interface and the modeling of user preferences.
d. acquisition of the knowledge contained within the DSS and the modeling of
user preferences.
Difficulty:
Medium
Reference:
p. 15
31.
Which of the following best describes the function and purpose of the inference
engine?
a. It is the subsystem responsible for the acquisition and construction of
knowledge rules.
b. It is a component of a DSS that is specifically intended to allow the user to
access the internal components of that system in a relatively easy fashion and
without having to know specifically how everything is put together or how it
works.
c. It is a program module that activates domain knowledge and performs
inferencing to work toward a solution or conclusion based upon the values for
the facts given and the relationships or rules associated with them.
Difficulty:
32.
Easy
Reference:
p. 22
Medium
Reference:
p. 8
Which of the following is a characteristic of a DSS?

a. It is interactive and user-friendly.
b. It is generally developed using an iterative process.
c. I supports all phases of the decision-making process.
Difficulty:
35.
p. 18
Which of the following are the two primary support orientations for a DSS?
a. Data-centric and model-centric
b. Procedural and non-procedural
c. Programmed and non-programmed
d. Simulated and actual
Difficulty:
34.
Reference:
The person who may work closely with the decision maker to assist in
interpreting and explaining the DSS output is called the:
a. domain expert.
b. intermediary.
c. domain operator.
d. knowledge generator.
Difficulty:
33.
Hard
Easy
Reference:
p. 3
Which of the following is not a benefit of DSS use?

a. It shortens the time associated with making a decision.
b. The power of the DSS is based upon the system it is running on.
c. It encourages exploration and discovery on the part of the decision maker.
d. All of the above are benefits.
Difficulty:
Medium
Reference:
p. 5
36.
Gorry and Scott Mortons framework for decision support classifies types of
decisions as:
a. simplified and complex.
b. structured, semi-structured, and unstructured.
c. supported, semi-supported, and unsupported.
Difficulty:
37.
Easy
Reference:
p. 20
Medium
Reference:
p. 23
Which of the following is the DSS classification proposed by Donovan and

Madnick?
a. Structured and unstructured
b. Mechanical and decisional
c. Formal and ad-hoc
Difficulty:
40.
p. 7
Which of the following is not a DSS usage category?

a. Terminal mode
b. Clerk mode
c. Query mode
d. Subscription mode
Difficulty:
39.
Reference:
Which of the following is a function of the presentation language of a DSS?

a. It allows for detailed report definition.
b. It allows for the creation of forms.
c. It provides for the presentation of data in multiple formats.
Difficulty:
38.
Easy
Hard
Reference:
p. 25
Which type of decision support system keeps track of a large amount of disparate
documents?
a. Hypertext system
b. Document encyclopedia
c. Silver junction system
Difficulty:
Easy
Reference:
p. 27
Essay Questions
41.
Describe the general functions of the Model Base Management System.
42.
What are some of the common characteristics of a decision

support system?
43.
List the five components of a DSS
44.
Is a universal DSS possible? Why or why not?
45.
List the general functions of the DBMS.
46.
What are the benefits of DSS use?
47.
What are the two main responsibilities of the DBMS?
48.
How does knowledge get into the DSS? How can it be retrieved
and organized as useful information?
49.
Compare and contrast data-centric versus model-centric systems,

formal versus ad-hoc systems, and directed versus non-directed
systems. What are the advantages and disadvantages of each
type?
50.
Compare the benefits and limitations of highly procedural

languages and low/non-procedural languages.
Chapter 2
Decisions and Decision Makers
21.
The decision maker is considered both an element and participant in the decision.
Difficulty:
Easy
Reference:
p. 35
22.
All decisions in an organization are ultimately made by a single individual.

Difficulty:
Medium Reference:
p. 38
23.
A problem is defined as the perception of a difference between the current state of

affairs and a desired state of affairs.
Difficulty:
Easy
Reference:
p. 36
24.
A typical decision is often made using the exact order suggested by a normative
model of decision making and tends to use all of the steps contained in the model.
Difficulty:
Medium Reference:
p. 35
25.
Two examples of group decision making are organizational committees and juries.
Difficulty:
Easy
Reference:
p. 39
26.
The manner in which a decision is made is referred to as decision style.

Difficulty:
Easy
Reference:
p. 41
27.
Decision style is affected by the perception of the problem.

Difficulty:
Medium Reference:
p. 41
28.
The reason there are so many different types of DSSs is that there are many different
types of decisions.
Difficulty:
Easy
Reference:
p. 37
29.
Policies and procedures can affect organizational decision making.

Difficulty:
Easy
Reference:
p. 48
30.
Simon proposed to classify problems from procedural to non-procedural.

Difficulty:
Medium Reference:
p. 50
31.
Programmed decisions are more difficult to automate in a DSS than non-programmed

decisions.
Difficulty:
Easy
Reference:
p. 51
32.
When conflict exists in either goals or approaches to the decision then Delbecq would
classify that as the need for a creative decision.
Difficulty:
Hard
Reference:
p. 55
33.
When a novel approach is needed to handle the complexity of the problem, then
Delbecq would classify that as the need for a negotiated decision.
Difficulty:
Hard
Reference:
p. 54
34.
Mintzberg classifies adaptive activities as characterized by high risk and motivated

by the proactive and reactive considerations.
Difficulty:
Hard
Reference:
p. 55
35.
According to Thompson, his classification scheme differentiates decisions based

upon the type of activities with which the decision is most associated.
Difficulty:
Medium Reference:
p. 55
36.
The most clear-cut phase in the decision making process is the design phase.
Difficulty:
Hard
Reference:
p. 58
37.
Simon referred to the process of search-limiting strategies as inferencing.

Difficulty:
Medium Reference:
p. 61
38.
Symptoms of a problem are identical to the problem itself.

Difficulty:
Easy
Reference:
p. 63
Stereotyping is a common perceptual block.

Difficulty:
Easy
Reference:
p. 67
39.
40.
The tendency to view alternatives as mutually exclusive events is a bias of individual

decision makers.
Difficulty:
Medium Reference:
p. 73

21.
Which of the following is not part of the decision-making process?

a. Stimulus
b. Alternative selection
c. Decision maker
d. All of the above are part of the decision making process.
Difficulty:
22.
Easy
Reference:
pp. 38-39
Hard
Reference:
p. 41
Which of the following is not a decision style behavior?

a. Analytical
b. Behavioral
c. Conceptual
d. All of the above are decisions style behaviors.
Difficulty:
25.
pp. 36-37
Which of the following is not a factor that affects decision style?

a. Context
b. Inference
c. Values
d. Perception
Difficulty:
24.
Reference:
Which of the following is not a category of decision makers within an organization?

a. Individual decision makers
b. Team decision makers
c. Group decision makers
d. All of the above are categories of decision makers.
Difficulty:
23.
Easy
Medium
Reference:
p. 44
According to Mintzberg, which of the following is not a decision typology?

a. Entrepreneurial activities
b. Knowledge activities
c. Adaptive activities
d. Planning activities
Difficulty:
Medium
Reference:
p. 55
26.
According to Delbecq, which of the following is not a classification scheme for

negotiation?
a. Inferred decisions
b. Routine decisions
c. Creative decisions
d. Negotiated decisions
Difficulty:
27.
Medium
Reference:
p. 55
Easy
Reference:
p. 36
The term used to describe the manner in which a manager makes decisions is called:
a. decision methodology.
b. decision model.
c. decision style.
d. cognitive style.
Difficulty:
30.
pp. 54-55
The perception of a problem context is typically caused by one or more:

a. crisis.
b. stimuli.
c. telephone calls.
d. catastrophes.
Difficulty:
29.
Reference:
According to Thompson, which of the following is not a type of strategy based

decision scheme?
a. Inspirational strategies
b. Judgmental strategies
c. Conversational strategies
d. Compromise strategies
Difficulty:
28.
Medium
Easy
Reference:
p. 41
In any problem context, before any effective investigation of alternative solutions can
be conducted, the decision maker must first:
a. establish the available resources.
b. determine the best solution.
c. define the problem.
Difficulty:
Easy
Reference:
p. 37
31.
A decision in which many people may serve to influence the final decision but only
one decision maker has the authority and responsibility to make the decision is called
a:
a. unilateral decision.
b. bilateral decision.
c. negotiated decision.
d. unanimous decision.
Difficulty:
32.
Reference:
p. 39
Which of the following involves factors relating to the forces acting on the decision
maker in the course of making the decision?
a. Problem space
b. Problem style
c. Problem context
d. Decision style
Difficulty:
33.
Medium
Easy
Reference:
p. 41
Which of the following best describes the basic characteristics of the directive
decision style? A directive decision style is characterized by:
a. a high need for structure in the problem context combined with a relatively low
tolerance for context ambiguity and a tendency to function best in a verbal setting
rather than through written communication or other multichannel media.
b. a relatively greater tolerance for context ambiguity, a tendency toward the need for
greater volumes of information and the consideration of large sets of alternatives,
and a preference for written communication media.
c. a long-term thinker with a high tolerance for ambiguity and a tendency to be much
more of a people person.
d. conflict-averse with a tendency to rely on meetings and consensus for
communicating to and organizing subordinates.
Difficulty:
Medium
Reference:
p. 42
34.
Which of the following best describes the basic characteristics of the analytical
decision style? An analytical decision style is characterized by:
rather than through written communiqu or other multichannel media.
Difficulty:
35.
Medium
Reference:
p. 42
Which of the following best describes the basic characteristics of the conceptual
decision style? The conceptual decision style is characterized by:
Difficulty:
36.
Medium
Reference:
p. 43
Which of the following best describes the basic characteristics of the behavioral
decision style? The behavioral decision style is characterized by:
Difficulty:
Medium
Reference:
p. 44
37.
Simon classified problems on a continuum that ranged from:

a. structured to unstructured.
b. parallel to perpendicular.
c. discrete to obtuse.
d. 1 to 10.
Difficulty:
38.
p. 50
Medium
Reference:
p. 57
Which of the following is not a satisficing strategy?

a. Simulation
b. What-if analysis
c. Markov analysis
d. Linear programming
Difficulty:
40.
Reference:
Which of the following is not included in the Keen and Scott Morton classification of
decision-making perspectives?
a. Process-oriented perspective
b. Knowledge-engineer perspective
c. Political perspective
d. Rational manager perspective
Difficulty:
39.
Easy
Hard
Reference:
p. 59
Which of the following is not an optimizing strategy?

a. Goal programming
b. Environmental impact analysis
c. Investment models
d. Transportation models
Difficulty:
Hard
Reference:
p. 59
Essay Questions
41.
Define a good decision.
42.
List 10 common types of support provided by a DSS.
51.
Define Mintzbergs activity-based decision typology.
52.
Define what is meant by the term bounded rationality.
53.
List the major components of the decision-making process.
54.
55.
56.
In which portion of the decision-making process is a DSS most

helpful for decisionmakers? Why?
List and briefly describe the classes of decision-makers.
Describe the three forces that affect a particular individuals
decision style.
The three factors of context, perception, and values intertwine in their relationship to
decision style. The problem context involves factors relating to the forces acting on
the decisionmaker in the course of making the decision. Organizational and
environment forces such as government regulation, new technologies, market
competition, internal power struggles, etc. all serve to reform or affect the problem
context. Further, forces of a more individual nature such as skill set, energy,
motivation, and perceived abilities, among others can also serve as forces that shape
the problem context for the decisionmaker. The totality of these forces must be
balanced and managed by the decisionmaker during the problem-solving process.
57.
58.
List and briefly describe the forces that can act on a problem
context and on a decisionmaker during the course of making a
decision.
List the advantages of using heuristics.
Chapter 3
Decisions in the Organization
41.
An organization includes issues of structure and resources.

Difficulty:
Easy
Reference:
p. 88
42.
Organizations can be said to be defined by the decisions that they make.

Difficulty:
Easy
Reference:
p. 88
43.
Group norms are not a dimension of organizational decision making.

Difficulty:
Easy
Reference:
p. 90
44.
All organizational decisions are strategic in their nature.

Difficulty:
Medium Reference:
p. 90
45.
Strategic decisions are typically made at the middle management level and approved
by senior management.
Difficulty:
Medium Reference:
p. 91
46.
The competence of decision-making ability at each level within an organization can

affect the design of a DSS.
Difficulty:
Medium Reference:
p. 91
47.
Cultural fit is a method of viewing the relationship between organizational culture

and decision making.
Difficulty:
Medium Reference:
p. 93
48.
An organization can either have an internal fit or external fit but may not have both
simultaneously.
Difficulty:
Medium Reference:
p. 93
49.
Organizational culture can be a determinant of an organizations willingness to

change.
Difficulty:
Easy
Reference:
p. 93
50.
While an organization may be greater than the sum of its parts, it does not allow its
members to collectively pursue and achieve greater goals than they could by acting
individually.
Difficulty:
Medium Reference:
p. 91
51.
The line personnel who make decisions regarding day-to-day activities relating to
production or services are called operations personnel.
Difficulty:
Medium Reference:
pp. 90-91
52.
A good external fit suggests a culture that is shaped to both the organizations
strategy and its marketplace.
Difficulty:
Medium Reference:
p. 93
53.
Internal fit refers to the match between an organizations culture and its leaders.
Difficulty:
Medium Reference:
p. 93
54.
Informal power is the term used to define how a manager exercises authority and
whether he or she wishes to exercise the power available to them.
Difficulty:
Hard
Reference:
p. 95
55.
Organizational politics influences organizational power.

Difficulty:
Medium Reference:
p. 95
56.
Organizational politics is always a disruptive factor in organizations.

Difficulty:
Hard
Reference:
p. 96
57.
In the design of a DSS, organizational politics should be considered.

Difficulty:
Easy
Reference:
p. 96
58.
The distinguishing characteristic of an ODSS over a GDSS is managerial control.

Difficulty:
Easy
Reference:
p. 97

19.
Which of the following is not a dimension of organizational decision making?

a. Group roles
b. Group processes
c. Group structure
d. All of the above are dimensions.
Difficulty:
20.
Medium
Reference:
p. 90
Medium
Reference:
p. 92
Which of the following is not a characteristic of organizational culture?

a. Direction
b. Control
c. Reward system
d. Personnel system
Difficulty:
23.
pp. 88-89
Which of the following is not a characteristic of organizational culture?

a. Risk tolerance
b. Fault tolerance
c. Conflict tolerance
d. Communication patterns
Difficulty:
22.
Reference:
Which of the following is not an organizational decision level?

a. Operations
b. Tactical
c. Directing
d. Strategic
Difficulty:
21.
Easy
Medium
Reference:
p. 92
The concept of viewing an organization as a nexus of decisions suggests that:

a. an organization is a unified system of resources defined and structured by a
collective of functional and political subsystems bound by a set of stated goals
and functioning within a set of loosely defined environments.
b. the organizations purpose is to make decisions within a business environment; it
is defined by its decision opportunities, authorities, and responsibilities.
c. an organization is a chaotic environment where decisions occur both randomly
and without purpose.
Difficulty:
Medium
Reference:
p. 88
24.
Of the various factors affecting organizational decisions, the concept of group

structure is best defined as:
a. the relationships between the actual point of decision and the participants in the
decision-making process.
b. each member of a decision-making body has one or more specified roles that can
affect both the nature of the decision strategy employed as well as the scope of
decision types assigned.
c. the process employed be a decision-making body can impact the type of
decisions that can be effectively made by that body which can conversely affect
the method or process that must be used to make those types of decisions.
d. issues related to shared meaning among the constituents, individual and
collective social pressures, genres, and prescriptions regarding behavior,
personal beliefs, and potential sanctions.
Difficulty:
25.
Hard
Reference:
p. 88
Of the various factors affecting organizational decisions, the concept of group roles
is best described as:
a. the relationships between the actual point of decision (the person or persons
actually making the decision) and the participants in the decision-making
process.
b. each member of a decision-making body has one or more specified purposes that
can affect both the nature of the decision strategy employed as well as the scope
of decision types assigned.
c. the process employed by a decision-making body can impact the type of
d. issues relating to shared meaning among constituents, individual and collective
social pressures, genres and prescriptions regarding behavior, personal beliefs,
and potential sanctions.
Difficulty:
Hard
Reference:
p. 89
26.
Of the various factors affecting organizational decisions, the circular nature of group
process is best described as:
process.
d. issues relating to shared meaning among the constituents, individual and
collective social pressures, genres and prescriptions regarding behavior, personal
beliefs, and potential sanctions.
Difficulty:
27.
Hard
Reference:
p. 89
Of the various factors affecting organizational decisions, the concept of group norms
is best defined as:
process.
d. issues relating to shared meaning among the constituents, individual and
collective social pressures, genres and prescriptions regarding behavior, personal
beliefs, and potential sanctions.
Difficulty:
Hard
Reference:
p. 90
28.
An organization, when viewed from a decision-making perspective, can be

conceptualized by which of the following three discrete levels of hierarchy?
a.
b.
c.
d.
Planning, controlling, doing

Management, labor, stakeholders
Operations, planning, and strategic
Tactical, political, social
Difficulty:
Easy
Reference:
p. 91
29.
Cultures that tend to minimize individual initiative and risk taking, such as those of
a product-driven orientation:
a. tend to support a more centralized decision-making emphasis where operating
procedures, policies, schedules, etc. are all prescribed from a central authority.
b. tend to adopt more routine technologies that provide additional stability to the
organization.
c. tend to adopt nonroutine technologies that require adaptability.
d. Both a and b.
Difficulty:
Medium
Reference:
p. 93
30.
Cultures where initiative, creativity, and risk-taking are supported or rewarded:

a. tend to support a more centralized decision-making emphasis where operating
procedures, policies, schedules, etc. are all prescribed from a central authority.
b. tend to adopt more routine technologies that provide additional stability to the
organization.
c. tend to adopt nonroutine technologies that require adaptability.
d. Both a and b.
Difficulty:
31.
p. 93
Medium
Reference:
p. 92
Which of the following is considered a characteristic of excellent companies?

a. They are hands-on and value driven.
b. They recognize that productivity is based on people.
c. They have a bias towards action.
Difficulty:
33.
Reference:
Which of the following would not be considered a characteristic of an organizations

culture?
a. Degree of individual initiative
b. Degree of risk tolerance
c. Degree of market share
d. Ccommunication patterns
Difficulty:
32.
Medium
Easy
Reference:
p. 94
The concept which states that an individual will eventually be promoted to their
level of incompetence is known as the:
a. Law of Incompetence.
b. Parretto Principle.
c. Peter Principle.
Difficulty:
Hard
Reference:
p. 91
34.
The distinguishing characteristic of an ODSS over a GDSS is that of

a. size.
b. managerial control.
c. application.
d. Both b and c.
Difficulty:
35.
Easy
Reference:
p. 95
Medium
Reference:
p. 96
The ________________ level of an organization focuses on the implementation of

decisions made at the highest level of the organization as well as decisions involving
the acquisition of resources necessary to maintain desired capacities and outputs at
the operations level.
a. operations
b. planning
c. strategic
d. tactical
or d
38.
p. 97
Which of the following is true of organizational politics?

a. Politics can often serve to ensure an objective hearing of all sides of an issue.
b. Politics can facilitate the decision-making process.
c. Politics can facilitate organizational change.
d. All of the above are true.
Difficulty:
37.
Reference:
Which of the following is not one of the five factors of power?

a. Judgment
b. Authority
c. Informal power
Difficulty:
36.
Easy
Difficulty:
Easy
Reference:
p. 91
The members of the ___________________ level of an organization include the

senior executives of the largest industrial and service firms in the world, the top
administrators of the largest government agencies, and the generals and senior
officers in the military.
a. operations
b. planning
c. strategic
Difficulty:
Easy
Reference:
p. 91
Essay Questions
39.
Provide a definition for the term organization.
40.
Identify and describe the three levels of organizational decision making.
41.
Define organizational culture.
42.
List ten characteristics of organizational culture.
59.
List 10 of 12 significant elements of managerial decision-making power, as defined

by Harrison (1995).
Chapter 4
Modeling Decision Processes
59.
The typical decision-maker, more often than one might imagine, fails to formally and
concisely identify the problem at hand before beginning the process of solving it.
Difficulty:
Easy
Reference:
p. 103
60.
A problem is defined as the difference between the current state of affairs and the
desired state of affairs.
Difficulty:
Easy
Reference:
p. 103
61.
A common error when creating a problem statement is to prematurely focus on the

possible solutions.
Difficulty:
Easy
Reference:
p. 103
62.
One way to determine what the real underlying problem is to expore the reasons why an
alternative is viable.
Difficulty:
Medium Reference:
p. 103
63.
The priorities of a decision maker are determined by the size of the solution.
Difficulty:
Medium Reference:
p. 104
64.
The priorities of a decision maker are affected by the scope of the problem.
Difficulty:
Easy
Reference:
p. 104
65.
A designer must never revise a decision made at one point in the process to account for
a change made in another.
Difficulty:
Medium Reference:
pp. 105-106
66.
There are always at least two possible alternative problem solutions.

Difficulty:
Hard
Reference:
p. 104
67.
Problem structures can be described in terms of three fundamental components: (1)

choices, (2) uncertainties, and (3) objectives.
Difficulty:
Medium Reference:
p. 110
68.
Implicit in the concept of choice is the existence of multiple alternatives.

Difficulty:
Easy
Reference:
p. 104
69.
In an influence diagram, the three components of a problem structure are represented by

specific shapes and are combined and connected to represent the problem being
modeled.
Difficulty:
Medium Reference:
pp. 106-107
70.
Although the solution may be obvious, problem structures always have a clear
beginning.
Difficulty:
Hard
Reference:
p. 112
71.
An optimal solution is always guaranteed when using a simulation model.

Difficulty:
Medium Reference:
p. 115
72.
Conceptual models can be thought of as analogies to the problem context.

Difficulty:
Medium Reference:
p. 117
73.
In a deterministic model, a variable can have multiple values and must therefore be
described by a probability function.
Difficulty:
Medium Reference:
p. 114
74.
In a stochastic model, no variable can take on more than one value at a given time.
Difficulty:
Medium Reference:
p. 114
75.
According to Howards test of clarity, the events of every model should be fully
determined without interpretation.
Difficulty:
Medium Reference:
p. 119
76.
Decisions made in conditions of certainty are the most difficult.

Difficulty:
Easy
Reference:
p. 120
77.
Hayes Model Base Rule is used to determine the appropriate forecasting technique for
DSSs.
Difficulty:
Hard
Reference:
p. 129
78.
Odds forecasting is a common technique for eliciting subjective probability.

Difficulty:
Medium Reference:
p. 125

21.
Which of the following is not a component of a problem statement?

a. The desired state of affairs
b. The current state of affairs
c. The past state of affairs
Difficulty:
22.
Easy
Reference:
p. 104
Easy
Reference:
pp. 106-108
Which of the following is not a decision tree rule?

a. The branches represent all possible outcomes.
b. The branches are structured to allow for multiple choices per branch.
c. All possible alternatives are fully mapped.
Difficulty:
25.
p. 103
Which of the following is not a tool for modeling the structure of a problem?
a. Problem analysis case
b. Decision tree
c. Influence diagram
Difficulty:
24.
Reference:
Which of the following is not part of the design of a problem structure?

a. The relationship between elemental details and the final appearance of the solution
b. The interim solution
c. The final problem solution
Difficulty:
23.
Medium
Hard
Reference:
p. 108
Which of the following is not a decision model classification?

a. Domain-specific models
b. Abstract variation models
c. Stochastic models
Difficulty:
Medium
Reference:
p. 114
26.
Which of the following is not a requirement of probability?

a. All probabilities must be within the range of -1 to 1.
b. The probabilities of all individual outcomes of an event must add up to the
probability of their union.
c. The total probability of the complete set of outcomes must be equal to 1.
d. All of the above are requirements of probability.
Difficulty:
27.
Reference:
p. 121
Easy
Reference:
p. 124
Easy
Reference:
p. 113
The concept of __________ suggests that while a probability may be derivable, its
accuracy may not be acceptable under any circumstances.
a. subjective probability
b. logical probability
c. long-run probability
d. stochastic probability
Difficulty:
31.
Easy
Models that do not explicitly acknowledge time are called:

a. static models.
b. dynamic models.
c. simulation models.
d. stochastic models.
Difficulty:
30.
p. 120
Which of the following is not a technique for forecasting probability?

a. Logical forecasting
b. Direct forecasting
c. Odds forecasting
d. Comparison forecasting
Difficulty:
29.
Reference:
Probability can be expressed as:

a. long-run.
b. subjective.
c. logical.
Difficulty:
28.
Hard
Medium
Reference:
p. 123
Which of the following affects the selection of a forecasting technique?

a. Problem structure
b. Availability
c. Problem size
Difficulty:
Easy
Reference:
p. 129
32.
Which of the following affects the selection of a forecasting technique?

a. Precision
b. Complexity
c. DSS designer preference
Difficulty:
33.
Medium
Reference:
p. 130
Medium
Reference:
p. 131
Which of the following is not a suitable technique for eliciting numerical subjective
probability estimations that can then be combined with other estimates using the laws of
probability?
a. Direct forecasting
b. Odds forecasting
c. Ad hoc forecasting
d. Comparison forecasting
Difficulty:
36.
p. 129
A method used to determine the degree to which the alteration of an underlying

assumption has a material effect on the results obtained from a model is known as:
a. simulation.
b. sensitivity analysis.
c. discriminant validity.
Difficulty:
35.
Reference:
Rather than a single probability estimation we might benefit from an estimation of the
worst-case scenario and the best-case scenario. Properly constructed, we can say that the
actual probability estimate lies somewhere between these two values. This range of
values is referred to as a ________.
a. probability estimation
b. t-test
c. logical probability
d. confidence interval
Difficulty:
34.
Easy
Hard
Reference:
p. 129
A model in which at least one of the variables in the model is uncertain and must be
described by some probability function is known as a:
a. static model.
b. stochastic model.
c. deterministic model.
d. dynamic model.
Difficulty:
Easy
Reference:
p. 114
37.
A model which focuses on the mathematical precision with which various outcomes can
be predicted is referred to as a(n):
a. static models.
b. dynamic models.
c. simulation models.
d. abstract models.
Difficulty:
38.
p. 113
Hard
Reference:
p. 119
In any choice there is a(n) _____ probability of at least one alternative being selected and
there is an ____ probability of any particular one being selected.
a. unequal, equal
b. 0%, unequal
c. 100%, equal
d. 100%, unequal
Difficulty:
40.
Reference:
Which of the following is true of Howards Test of Clarity?

a. The influence diagram contains at least three alternatives.
b. All of the components of the context model are clearly defined.
c. Long-run probability is utilized.
Difficulty:
39.
Easy
Hard
Reference:
p. 121
Which type of forecasting presents the decision maker with a choice between
participating in one or two lottery-type games?
a. Comparison forecasting
b. Odds forecasting
c. Direct probability forecasting
d. Calibration forecasting
Difficulty:
Easy
Reference:
p. 126
Essay Questions
41.
Identify the steps in creating a simulation model.
42.
Briefly describe the disadvantages of simulation modeling.
60.
List and briefly describe the types of abstract models.
61.
Define sensitivity analysis and state its value to decisionmakers.
62.
List and briefly describe the various types of probabilities.
Chapter 5
Group Decision Support and Groupware Technologies
79.
A group can be defined as a simple collective entity that is independent of its members.
Difficulty:
Easy
Reference:
p. 141
80.
A group can be defined by the structure of the problem context.

Difficulty:
Medium Reference:
p. 142
81.
MDM is defined as an activity conducted by a collective entity composed of two or

more individuals and characterized in terms of both the properties of the collective
entity as well as its individual members.
Difficulty:
Easy
Reference:
p. 142
82.
MDMs can be classified in terms of the degree of centralization characterized by each

of the four network structures.
Difficulty:
Easy
Reference:
p. 143
83.
In a chain network, each participant can communicate with the decision maker at the
center but not with each other.
Difficulty:
Medium Reference:
p. 144
84.
In a wheel network, the decision maker can communicate with anyone.

Difficulty:
Medium Reference:
p. 143
85.
In a circle network, all members have an equal opportunity for communication.

Difficulty:
Easy
Reference:
p. 144
86.
The completely connected network structure is the least restrictive structure.

Difficulty:
Easy
Reference:
p. 145
87.
The chain network displays a high degree of centrality and is appropriate for routine or
recurring decisions with high-probability outcomes.
Difficulty:
Medium Reference:
p. 144
88.
The circle network serves as the basis for the group and committee MDM structures and
is often employed in situations where negotiation or consensus must be the basis for the
final decision.
Difficulty:
Medium Reference:
pp. 144-145
89.
When the expertise of the decision maker is critical, then the most appropriate decision
structure is a committee.
Difficulty:
Hard
Reference:
p. 146
90.
In group decision making, the factor that has the greatest impact is the size of the group.
Difficulty:
Hard
Reference:
p. 147
91.
Think-tank is the term referred to as a mode of thinking that people engage in when
their desire to fit in overrides their decision-making ability.
Difficulty:
Medium Reference:
p. 148
92.
One common method used to control sources of potential conflict is participant

anonymity.
Difficulty:
Easy
Reference:
p. 149
93.
A GDSS is a collective of computer-based technologies used to aid multiparticipant

efforts directed at identifying and addressing problems, opportunities, and issues.
Difficulty:
Medium Reference:
p. 153
94.
An ODSS is a complex system of computer-based technologies, including those that

facilitate communication that provides support for decision makers spanning the range
of organizational roles and functional levels, and accommodates decision contexts that
cut across organizational units.
Difficulty:
Easy
Reference:
p. 153
95.
Process structure of an MDM involves various mechanisms focused on facilitating

participant interaction.
Difficulty:
Medium Reference:
p. 155
96.
Groupware is focused on issues related to collaborative processes among people.

Difficulty:
Easy
Reference:
p. 160
97.
E-mail would not be considered a type of groupware because it is an asynchronous

process.
Difficulty:
Medium Reference:
p. 162
98.
Nominal group techniques works best when there is a single decision maker structure.
Difficulty:
Medium Reference:
p. 165

21.
Which of the following is not a characteristic of a highly centralized network structure?

a. They are efficient for routine and recurring decisions.
b. They tend to produce lower average levels of satisfaction among the participants.
c. They promote innovative solutions.
d. They tend to result in a stable set of interactions among the participants.
Difficulty:
Medium
Reference:
p. 145
22.
Which of the following is true of a completely connected network structure?

a. They tend to produce lower average levels of satisfaction among the participants.
b. They tend to strengthen the leadership position of the central members.
c. They promote creative solutions.
d. They tend to result in a stable set of interactions among the participants.
Difficulty:
Easy
Reference:
p. 145
23.
Which of the following is a factor used in determining decision structure?

a. The degree of structuredness of the problem structure
b. The probability of acceptance of an autocratic decision
c. The importance of the quality of the decision
Difficulty:
24.
Reference:
p. 146
Which of the following is not true regarding the relationship between group size and its
affect on MDM?
a. Participant interaction increases as the size increases.
b. Affective relationships tend to decrease as size increases.
c. Central leadership tends to increase as size increases.
Difficulty:
25.
Easy
Hard
Reference:
p. 148
Which of the following communication networks displays a high degree of centrality and
is appropriate for routine or recurring decisions with high-probability outcomes?
a. Wheel
b. Chain
c. Circle
d. Completely connected
Difficulty:
Easy
Reference:
p. 144
26.
Which of the following is not considered one of the four basic types of communication
networks?
a. Wheel
b. Chain
c. Circle
d. Semi-connected
Difficulty:
27.
Easy
Reference:
p. 144
Easy
Reference:
pp. 144-145
A mode of thinking that people engage in when they are deeply involved in a cohesive
ingroup, where the members striving for unanimity overrides their motivation to
realistically appraise alternative courses of action is known as:
a. structured decision making.
b. groupthink.
c. team MDM.
d. MDM analysis.
Difficulty:
30.
p. 145
Which of the following network structures serves as the basis for the group and
committee MDM structure and is often employed in situations where negotiation or
consensus must be the basis for the final decision?
a. Wheel
b. Chain
c. Circle
Difficulty:
29.
Reference:
Which of the following networks is most appropriate when routine or recurring decisions
are being made?
a. Wheel
b. Chain
c. Circle
Difficulty:
28.
Easy
Easy
Reference:
p. 148
A(n) _____ is a complex system of computer-based technologies, including those that

facilitate communication, that provides support for decision-makers spanning the range
of organizational roles and functional levels and accommodates decision contexts that cut
across organizational units.
a. ODSS
b. GSS
c. GDSS
d. DSS
Difficulty:
Medium
Reference:
p. 153
31.
A(n) ____ is a collective of computer-based technologies used to aid multiparticipant

efforts directed at identifying and addressing problems, opportunities and issues.
a. ODSS
b. GSS
c. GDSS
d. DSS
Difficulty:
32.
Medium
Reference:
p. 154
Medium
Reference:
p. 154
Which of the following is not one of the four basic approaches that have been identified
through which MDM support can be provided?
a.
b.
c.
d.
Process support
Process structure
Task support
Organizational structure
Difficulty:
35.
p. 153
A(n) ____ is a system under the control of one or more decision makers that assists in the
activity of decision making by providing an organized set of tools intended to impart
structure to portions of the decision-making situation and to improve the ultimate
effectiveness of the decision outcome.
a. ODSS
b. GSS
c. GDSS
d. DSS
Difficulty:
34.
Reference:
A(n) ___ is a collective of computer-based technologies that are specifically designed to

support the activities and processes related to multiparticipant decision making.
a. ODSS
b. GSS
c. GDSS
d. DSS
Difficulty:
33.
Medium
Medium
Reference:
p. 155
______ involves providing various mechanisms focused on facilitating participant

interaction, communication, knowledge gathering, and memory. These mechanisms are
omnipresent in all current deployments of GSS and groupware applications.
a.
b.
c.
d.
Process support
Process structure
Task support
Task structure
Difficulty:
Medium
Reference:
p. 155
36.
______ focuses on mechanisms that serve to govern the various communication activities
among participants including the pattern of interaction, the timing, and sometimes even
the content.
a.
b.
c.
d.
Process support
Process structure
Task support
Task structure
Difficulty:
37.
p. 155
Process support
Process structure
Task support
Task structure
Difficulty:
Medium
Reference:
p. 155
The _____________ MDM system is primarily intended to focus on facilitation of

communication among the participants. Its main objective is to hasten and stimulate the
exchange of messages and to reduce or remove the inherent barriers to communication
associated with MDM activities.
a.
b.
c.
d.
Level 1
Level 2
Level 3
None of the above.
Difficulty:
39.
Reference:
______ involves the application of mechanisms that can select, organize, or even derive
information and knowledge that is specifically relevant to the task or decision at hand.
a.
b.
c.
d.
38.
Medium
Medium
Reference:
p. 157
The _____________ MDM systems are designed to reduce uncertainty that can evolve
from an MDM problem-solving activity. Both process and task structuring mechanisms
are typically found in this class of MDM support.
a.
b.
c.
d.
Level 1
Level 2
Level 3
None of the above.
Difficulty:
Medium
Reference:
p. 157
40.
The _____________ system contains all of the features of its predecessors and expands
the support mechanisms through an increase in process structuring techniques intended to
control participant interaction.
a.
b.
c.
d.
Level 1
Level 2
Level 3
None of the above.
Difficulty:
Medium
Reference:
p. 157
Essay Questions
41.
Identify the factors used in determining decision structure.
42.
What are the potential consequences of groupthink?
63.
Define the term multiparticipant decision maker (MDM).
64.
Define groupware. Where is it applicable?
65.
List the forces that describe groupware development.
Chapter 6
Executive Information Systems
99.
An EIS is a special type of DSS designed to facilitate the analysis of information to

support strategic decision-making.
Difficulty:
Easy
Reference:
p. 174
100. An EIS is designed to support the CEO of a firm

Difficulty:
Easy
Reference:
p. 174
101. An EIS is a unique DSS designed exclusively to analyze the operations of a firm.
Difficulty:
Easy
Reference:
p. 174
102. An EIS can be designed and built quickly because it only deals with summarized
information.
Difficulty:
Medium Reference:
p. 175
103. A sales report showing revenue against forecast targets along with projections for the
next two quarters is an example of an EIS output.
Difficulty:
Medium Reference:
p. 176
104. The ability to perform drill down analysis is an important feature of an EIS.
Difficulty:
Easy
Reference:
p. 176
105. A well designed EIS will replace the need for MIS applications
Difficulty:
Medium Reference:
p. 176
106. A well designed EIS replaces the need for all other DSSs within an organization
Difficulty:
Medium Reference:
p. 176
107. Executives spend more time on disturbance management than organizational staffing.
Difficulty:
Medium Reference:
pp. 178-179
108. The majority of executive time is spent in some form of disturbance management
activity.
Difficulty:
Hard
Reference:
pp. 178-179
109. The total study method, critical success factor method or key indicator method could be
used to define an EIS
Difficulty:
Easy
Reference:
pp. 182-183
110. An EIS normally requires unique hardware configurations, making them expensive to
build.
Difficulty:
Hard
Reference:
p. 184
111.
An EIS normally requires unique software components.

Difficulty:
Medium Reference:
p. 185
112. An organization that does not wish to build their own EIS can purchase one off-theshelf.
Difficulty:
Easy
Reference:
p. 185
113. In the structural perspective of the EIS development framework, the focus is on people
and data as they relate to the EIS.
Difficulty:
Medium Reference:
p. 188
114. The structural perspective of the EIS development framework builds upon the elements
and their relationships contained within the structural model and adds a time dimension
to the framework. In this component, the various activities and sequences of events are
delineated and actual project management issues relating to time, critical path, and
milestones are established.
Difficulty:
Medium Reference:
pp. 188-189
115. The dialog system of an EIS contains an action language where the user is directed in
how to use the system, and learns where the various commands and elements of
manipulation are contained and processed.
Difficulty:
Easy
Reference:
p. 189
116. The knowledge base in an EIS is the sum of what the executive knows about using the
system and all of the support mechanisms designed to assist in its use.
Difficulty:
Medium Reference:
p. 190
117. Two organizational limitations of an EIS are time bias and loss of managerial
synchronization.
Difficulty:
Easy
Reference:
p. 191
118. The development framework of an EIS is used to establish development guidelines.

Difficulty:
Easy
Reference:
p. 190

21.
Which of the following is a computer-based system intended to facilitate and

support the information and decision-making needs of senior executives by
providing easy access to both internal and external information relevant to
meeting stated goals of the organization?
a. EIS
b. ES
c. DSS
d. Data Warehouse
Difficulty:
22.
Easy
Reference:
p. 175
Easy
Reference:
p. 178
Which of the following is not a common characteristic of executives?

a. They are future-oriented and focus on strategic activities.
b. They have narrow spans of control.
c. They are responsible for establishing policies.
d. They are concerned with internal and external issues.
Difficulty:
25.
p. 175
Which of the following is an activity performed by managers?

a. Staffing
b. Directing
c. Organizing
Difficulty:
24.
Reference:
Which of the following is a characteristic of an EIS?

a. Tailored to individual executives
b. Can present information in multiple formats
c. Provides tools to extract, filter and track critical information
Difficulty:
23.
Easy
Medium
Reference:
p. 178
Which of the following is not a method for determining executive information

needs?
a. Null method
b. Normal method
c. By-product method
d. Total study method
Difficulty:
Medium
Reference:
p. 182
26.
Which method for determining executive needs primarily uses traditional TPS
and MIS applications as it source of information?
a. Null method
b. Normal method
Difficulty:
27.
Medium
Reference:
p. 182
Medium
Reference:
p. 183
Which method for determining executive needs is the most comprehensive?

a. Normal method
b. Key indicators method
c. Case study method
d. Critical success factors method
Difficulty:
30.
p. 182
Which method for determining executive needs gathers information from a

sample of top-level executives concerning the totality of information needs?
a. Null method
b. Normal method
Difficulty:
29.
Reference:
Which method for determining executive needs could best be described by the
phrase management by walking around?
a. Null method
b. Normal method
Difficulty:
28.
Medium
Method
Reference:
p. 183
The _______________ method for determining executive information needs is

based on three basic notions: 1) The health of an organization can be determined
by comparison to a set of key financial indicators; 2) organizations can be
managed based on exception reporting where only those areas operating outside
of a preestablished set of norms are of interest; 3) and technology is available to
allow for flexible display of key indicator information in graphical form.
a. key indicator
b. critical success factor
c. normal
d. by-product
Difficulty:
Easy
Reference:
p. 182
31.
Using an EIS to explore the underlying data used to compile the current ratio
would be an example of which of the following activities?
a. Compilation
b. Aggregation
c. Drill down analysis
Difficulty:
32.
Easy
Reference:
p. 178
Medium
Reference:
p. 188
Which of the following would not be considered a benefit of a client/server

environment?
a. Reduction of investment costs in new computer hardware
b. Establishment of a more flexible and responsive platform
c. Increased control over locally stored data
d. Multiple views of geographically dispersed data
Difficulty:
35.
p. 176
Which of the following is not a component of an EIS development framework?

a. Structural perspective
b. Intelligent knowledge base
c. User-system dialog
Difficulty:
34.
Reference:
When something unexpected occurs, particularly something that could materially

and negatively impact the financial health of the organization, the immediate
attention of executives and the deployment of resources are usually warranted.
Executive activity during these periods is called:
a. entrepreneurial.
b. disturbance management.
c. resource allocation.
d. negotiation.
Difficulty:
33.
Hard
Easy
Reference:
p. 184
The ____________ portion of the EIS development framework builds upon the
elements and their relationships contained within the structural model and adds a
time dimension to the framework. In this component, the various activities and
sequences of events are delineated and actual project management issues relating
to time, critical path, and milestones are established.
a. structural
b. development process
c. dialog system
d. knowledge base
Difficulty:
Easy
Reference:
p. 189
36.
The _______________ portion of an EIS contains an action language where the

user is directed in how to use the system, and learns where the various commands
and elements of manipulation are contained and processed. The action language
element can be thought of as the incoming communication channel from the
executive to the EIS.
a. structural
c. dialog system
d. knowledge base
Difficulty:
37.
p. 189
Easy
Reference:
p. 190
_______________ activities fall under the general heading of strategic planning

tasks. Executives spent a significant portion of their time focusing on the
selection, design, and implementation of improvements and projects intended to
improve performance and initiate controlled change within the organization.
a. Entrepreneurial
b. Disturbance management
c. Resource allocation
d. Negotiation
Difficulty:
39.
Reference:
The _________________ portion of an EIS is the sum of what the executive

knows about using the system and all of the support mechanisms designed to
assist in its use.
a. structural
c. dialog system
d. knowledge base
Difficulty:
38.
Easy
Easy
Reference:
p. 180
Managers at various levels are given authority to manage and deploy assets from
a predetermined allocation and based upon a control mechanism such as a budget
or operational plan. The authority to deploy those assets and the various behind
the scenes activities to obtain them normally performed by top executives is
associated with which of the following activities?
a. Entrepreneurial
b. Disturbance management
c. Resource allocation
d. Negotiation
Difficulty:
Easy
Reference:
p. 180
40.
Executives are charged with the responsibility of representing the organization in

both internal and external disputes. Typically, this role involves the resolution of
disputes and conflicts and, thus, involves a significant amount of negotiation
among the parties. This type of activity is called:
a. entrepreneurial.
b. disturbance management.
c. resource allocation.
d. negotiation.
Difficulty:
Easy
Reference:
p. 180
Essay Questions
41.
List the characteristics of an Executive Information System.
42.
Define an Executive Information System.
66.
List the Common Characteristics of Executives.
67.
List and briefly describe several EIS limitations.
68.
Briefly describe the EIS of tomorrow.
Chapter 7
Expert Systems and Artificial Intelligence
119. An Expert System is designed to solve a specific knowledge domain problem.
Difficulty:
Easy
Reference:
p. 208
120. Artificial Intelligence can be defined as the study of how to make computers do things
that people do better.
Difficulty:
Easy
Reference:
p. 208
121. Reverse reasoning begins with a series of subproblems and builds into one cohesive
problem statement.
Difficulty:
Medium Reference:
p. 208
122. All expert systems are based upon the use of reverse reasoning.
Difficulty:
Easy
Reference:
p. 208
123. The first artificial intelligence system was referred to as LISP.
Difficulty:
Medium Reference:
p. 208
124. Categorization involves the creation of a loose set of hierarchies where lower-level
pieces of information inherit characteristics from a higher-level category.
Difficulty:
Medium Reference:
p. 209
125. Reasoning by expectations uses components of heuristics and categorization.
Difficulty:
Medium Reference:
p. 210
126. Once we have experienced a particular situation or phenomena enough, we begin to

expect it to appear in a certain manner or under a predictable set of conditions.
Difficulty:
Medium Reference:
p. 211
127. Rule-based reasoning is a process in which the computer is given the characteristics of
the problem space in the form of input values. It then uses the rules contained within its
knowledge base to methodically change the state of the problem space to the desired
condition.
Difficulty:
Hard
Reference:
pp. 211-212
128. The form of knowledge that is formed from antecedents and consequents is referred to
as inferential knowledge.
Difficulty:
Medium Reference:
p. 212
129. The form of knowledge where the conditions take the form of a stated situation and the
operative becomes an action to take when the stated situation is logically true is referred
to as procedural knowledge.
Difficulty:
Medium Reference:
p. 212
130. The form of knowledge whereby a conclusion is reached as a result of one or more
premises being established is referred to as declarative knowledge.
Difficulty:
Medium Reference:
p. 212
131. In an object network, concepts are represented as nodes and the arcs connecting the
nodes represent their relationships.
Difficulty: Easy Reference:
p. 213
132. Representations of objects that are typical of a category are referred to as frames.
Difficulty:
Medium Reference:
p. 213
133. In a frame, a trigger is a short procedure that can be triggered whenever a slot is created,
modified or accessed.
Difficulty:
Hard
Reference:
p. 214
134. Frames are the most useful knowledge domain for analyzing legal precedent.
Difficulty:
Hard
Reference:
p. 215
135. Genetic algorithms figure out which rules from prior cycles did not fire, which rules
from the prior cycle will not fire in the next cycle, and which rules from the prior cycle
that did not fire are most likely to fire next.
Difficulty:
Medium Reference:
p. 216
136. Neural networks are the branch of AI that most closely resemble how the human brain
operates.
Difficulty:
Medium Reference:
p. 217
137. The inference engine of an ES contains the specific knowledge collected from the
sample of domain experts.
Difficulty:
Easy
Reference:
p. 219
138. The inference engine performs deductions or inferences based on rules or facts. In
addition, it is capable of performing inexact or fuzzy reasoning based on probability or
pattern matching.
Difficulty:
Easy
Reference:
p. 220

21.
Which of the following is not true of artificial intelligence?

a. AI focuses on how people think.
b. AI focuses on how people reason.
c. AI translates understanding into computer systems that can perform the same
actions.
Difficulty:
22.
Easy
Reference:
p. 210
Medium
Reference:
p. 209
Which type of reasoning uses components of heuristics and categorization?

a. Specific rules
b. Expectations
c. Past experience
d. Cognitive idealism
Difficulty:
25.
p. 209
Which reasoning type is the most common?

a. Categorization
b. Specific rules
c. Expectations
Difficulty:
24.
Reference:
Which of the following is not a type of reasoning?

a. Heursitics
b. Past experience
c. Cognitive idealism
Difficulty:
23.
Easy
Medium
Reference:
p. 210
Which of the following forms of knowledge can be encoded via a rule set?
a. Procedural knowledge
b. Declarative knowledge
c. Inferential knowledge
Difficulty:
Medium
Reference:
p. 212
26.
Which of the following represents entities as nodes and the arcs that connect the
nodes represent relationships?
a. Object network
b. Frames
c. Knowledge network
Difficulty:
27.
Medium
Reference:
p. 214
Hard
Reference:
p. 215
Which of the following is most useful in a knowledge domain where precedence

reasoning is most appropriate?
a. Frames
b. Pattern recognition
c. Case-based reasoning
d. Rete algorithms
Difficulty:
30.
p. 213
The concept of frames is analogous to which human reasoning method?

a. Past experience
b. Heuristics
c. Categorization
Difficulty:
29.
Reference:
Which Of the following is not a daemon?

a. If modified
b. If inquiry
c. If deleted
d. If necessary
Difficulty:
28.
Medium
Medium
Reference:
p. 215
Which branch of AI most closely resembles how the human brain operates?
a. Genetic algorithms
b. Neural networks
c. Machine learning
d. Rete algorithms
Difficulty:
Medium
Reference:
p. 217
31.
Which classification of AI relies on learning from past experiences using

examples and analogies?
a. Machine learning
b. Frames
c. Pattern recognition
d. Genetic algorithms
Difficulty:
32.
Easy
Reference:
p. 219
Medium
Reference:
p. 210
The _____________ performs deductions or inferences based on rules or facts. In

addition, it is capable of performing inexact or fuzzy reasoning based on
probability or pattern matching.
a. inference engine
b. dialog system
c. database
d. knowledge base
Difficulty:
35.
p. 216
Which of the following is not an example of a heuristic?

a. If the meal includes red meat, then chose a red wine.
b. If the Los Angeles Lakers are playing at home, they will be favored to win.
c. Bonds always hits a home run following an intentional walk.
d. Tuesday always follows Monday.
Difficulty:
34.
Reference:
Which component of an ES contains the domain-specific knowledge collected

from the sample of domain experts during the design stage?
a. User interface
b. Knowledge base
c. Inference engine
Difficulty:
33.
Easy
Easy
Reference:
p. 220
Chaining is a simple method used by most IEs to produce a line of reasoning.

Using this method the set of rules are organized in a recursive manner such that a
fact concluded by one rule is used as the premise for the next. The two types of
chaining bases which are possible in an ES are:
a. straight and link.
b. forward and backward.
c. upward and downward.
d. inside and outside.
Difficulty:
Medium
Reference:
p. 220
36.
The ES component which provides the ES user with an area of working memory
to use as a workspace for the various other components of the ES is the:
a. dialog system.
b. user interface.
c. knowledge base.
d. blackboard.
Difficulty:
37.
Hard
Reference:
p. 224
Easy
Reference:
p. 224
Which of the following is not a criterion for the evaluation of an expert system?
a. The system should be responsive and easy to use.
b. The knowledge base should contain generally accepted knowledge.
c. The explanatory facility should be user-friendly.
d. All of the above are criteria.
Difficulty:
40.
p. 222
Which of the following is a candidate situation for ES opportunities?

a. Need for diagnosis of a problem situation
b. Need to predict the outcome of a current or future event
c. Need to evaluate and assess a prior event
Difficulty:
39.
Reference:
Which of the following is not a candidate situation for ES opportunities?

a. Need to define a repetitive process to automate a manufacturing process
b. Need to evaluate a process
c. Need to control or govern a particular activity
d. Need to understand the nature of a given situation
Difficulty:
38.
Medium
Easy
Reference:
p. 226
Which of the following is a limitation associated with common ES task

categories?
a. Data may be inaccurate.
b. Data may be missing.
c. Multiple symptoms can confound diagnosis.
d. All of the above are limitations.
Difficulty:
Easy
Reference:
p. 228
Essay Questions
41.
42.
43.
Provide a definition for the term Expert System.
List and explain the different types of human reasoning processes.

What are the benefits of expert systems?
44.
Identify eight problems or limitations associated with expert

systems.
45.
Define each of the following terms:

approach of the life sciences of taking apart living organisms to see how
they work, AL attempts to put together systems that behave like living
organisms.
Chapter 8
Knowledge Engineering and Acquisition
139. Both knowledge engineers and system analysts have the same goal; to create a
thorough specification of an information system that can be successfully
implemented.
Difficulty:
Easy
Reference:
p. 238
140. Knowledge engineers need to have a high degree of domain knowledge combined
with a broad set of system development skills.
Difficulty:
Easy
Reference:
p. 238
141. Each expert system is a one-of-a-kind system and its success is predicated on the skill
of the KEs to extract knowledge that is deeply hidden in the mind of a human expert.
Difficulty:
Easy
Reference:
p. 238
142. Data are facts, measurements, or observations with or without context.
Difficulty:
Easy
Reference:
p. 240
143. Apples and oranges are an example of data.
Difficulty:
Medium Reference:
p. 240
144. Information is knowledge organized in a manner as to render it useful and relevant to

a problem solver in making decisions.
Difficulty:
Medium Reference:
p. 240
145. Knowledge is the application of a combination of instincts, ideas, rules, procedures,

and information to guide the actions and decisions of a problem solver within a
particular problem context.
Difficulty:
Easy
Reference:
p. 240
146. Knowledge is an interpretation made by the mind.
Difficulty:
Medium Reference:
p. 240
147. If a system contains a knowledge representation, such as a model or rule set, of

something, then the system itself can also be said to have knowledge, namely the
knowledge embodied in that representation about that thing.
148. In the knowledge representation perspective, knowledge is seen as a set of stocks or
inventories in which items are transferred from one stock to another based on process
or external event.
Difficulty:
Hard
Reference:
p. 241
149. As the state of knowledge is increased, the chance for information overload is
diminished and the quality of the knowledge is extended.
Difficulty:
Medium Reference:
p. 241
150. In knowledge acquisition (KA), the elicitation, gathering, organizing, and
formalization of the knowledge of experts in a specific domain is conducted with the
goal of transforming that knowledge into some computer-usable representation.
Difficulty:
Easy
Reference:
p. 243
151. Descriptive knowledge may be analyzed using procedural knowledge.
Difficulty:
Medium Reference:
p. 242
152. The acquisition of knowledge from external sources must be an active process.
Difficulty:
Hard
Reference:
p. 242
153. The primary functions of the performance model are to fully define the task under
study, assist in the selection of the expert(s), establish the user characteristics and
performance criteria for the system, and to function as an interpretive framework for
protocol analysis of the experts responses.
Difficulty:
Medium Reference:
p. 244
154. Knowledge engineer-driven acquisition is considered the most common approach to
information gathering.
Difficulty:
Easy
Reference:
p. 245
155. Kim and Courtney proposed that knowledge be classified across strategic and
performance dimensions.
Difficulty:
Medium Reference:
p. 245
156. When using the expert-driven approach to KA, the expert encodes his or her own
expertise and knowledge and enters it directly into the computer system.
Difficulty:
Easy
Reference:
p. 245
157. Interviewing is probably the most widely used and familiar of all KA techniques.
Difficulty:
Easy
Reference:
p. 247
158. Validation is concerned with whether or not the system we built conforms to its
original specifications.
Difficulty:
Hard
Reference:
p. 254

21.
Which of the following is an example of data?

a. 23, 24, 25
b. 30, 13, 12
c. John, Adam, Kim
Difficulty:
22.
Medium
Reference:
p. 240
Easy
Reference:
p. 240
The ____________ perspective suggests that learning is a form of knowledge

production and that knowledge is manufactured as well as acquired.
Knowledge is seen as a set of stocks or inventories in which items are transferred
from one stock to another based on process or external event.
a. Knowledge representation
b. Production
c. Knowledge states
Difficulty:
25.
p. 240
Data organized in such a manner as to render it useful and relevant to a problem

solver in making decisions is referred to as:
a. Knowledge
b. Expertise
c. Information
d. Wisdom
Difficulty:
24.
Reference:
Which of the following includes the application of a combination of instincts,

ideas, rules and procedures to guide actions and decisions?
a. Data
b. Information
c. Knowledge
Difficulty:
23.
Easy
Medium
Reference:
p. 241
Which of the following is not a predominant knowledge perspective?

a. Representation
b. Analysis
c. Production
d. States
Difficulty:
Easy
Reference:
p. 240
26.
According to van Lohuizen, which of the following is not a knowledge state?

a. Data
b. Insight
c. Intuition
d. Decision
Difficulty:
27.
Hard
Reference:
p. 241
Hard
Reference:
p. 242
According to Holsapple and Whinston, which of the following is a secondary

knowledge type?
a.
b.
c.
d.
Descriptive
Assimilative
Reasoning
None of the above.
Difficulty:
30.
p. 241
According to Holsapple and Whinston, which of the following is a primary

knowledge type?
a. Linguistic
b. Presentation
c. Procedural
Difficulty:
29.
Reference:
According to van Lohuizen, which of the following is not a knowledge state?

a. Structured information
b. Wisdom
c. Judgment
Difficulty:
28.
Medium
Hard
Reference:
p. 242
The process by which elicitation, gathering, organizing, and formalization of the

knowledge of experts in a specific domain is conducted with the goal of
transforming that knowledge into some computer-usable representation is called:
a. Knowledge inference.
b. Requirements determination.
c. Knowledge acquisition.
d. Performance modeling.
Difficulty:
Easy
Reference:
p. 243
31.
According to Kim and Courtney, knowledge acquisition can be classified across

which two dimensions?
a. Statistical, tactical
b. Operational, stochastic
c. Strategic, tacit
Difficulty:
32.
Medium
Reference:
p. 248
Easy
Reference:
p. 247
When using the ___________ approach to KA, the expert encodes his or her own
expertise and knowledge and enters it directly into the computer system. In this
regard, the expert is serving two roles: expert and KE.
a. expert-driven
b. KE-driven
c. machine-driven
Difficulty:
35.
p. 245
Which knowledge acquisition technique requires a significant amount of up-front

planning?
a. Structured interviews
b. Unstructured interviews
c. General interviews
Difficulty:
34.
Reference:
The primary vehicle by which the information necessary to construct the

performance model is gathered is through verbalization by the expert, often
referred to as
a. political analysis.
b. knowledge engineering.
c. protocol analysis.
d. machine-driven learning.
Difficulty:
33.
Hard
Easy
Reference:
p. 245
_____________is that part of the evaluation process that focuses on the

performance aspects of the knowledge base.
a. Verification
b. Efficiency
c. Validation
d. Criterion measurement
Difficulty:
Easy
Reference:
p. 254
36.
_____________ is concerned with whether or not we built a system that performs

with an acceptable level of competence and accuracy.
a. Verification
b. Efficiency
c. Validation
d. Criterion measurement
Difficulty:
37.
Easy
Reference:
p. 248
Hard
Reference:
p. 250
The knowledge validation measure that defines how credible the knowledge is is
referred to as:
a. depth.
b. breadth.
c. face validity.
d. robustness.
Difficulty:
40.
p. 254
Which of the following is a necessary task condition for successful concurrent

protocols?
a. Each task must have a clearly defined conclusion.
b. The task must be able to be completed within two protocol sessions.
c. All data must be presented to the expert in a familiar form.
Difficulty:
39.
Reference:
Which of the following is not part of a preinterview checklist?

a. Decide what you need to know.
b. Determine the appropriate degree of structure for the interview.
c. Determine that an interview is the best method for obtaining this information.
d. All of the above are part of a preinterview checklist.
Difficulty:
38.
Medium
Hard
Reference:
p. 254
The knowledge validation measure that defines the impact of changes in the
knowledge base on the quality of the outputs is referred to as:
a. sensitivity.
b. appeal.
c. adaptability.
Difficulty:
Hard
Reference:
p. 254
Essay Questions
41.
What are the three primary challenges to obtaining valid

knowledge?
42.
Compare KE-driven KA with expert-driven KA. What are the

advantages and disadvantages of each method?
69.
What are the primary functions of the task model?
70.
What are the benefits and limitations of the repertory grid method
of knowledge gathering?
71.
Define validity and verification in the context of the knowledge

base.
Chapter 9
Machines That Can Learn
159. Neural computing involves processing information by means of changing states of
networks formed by interconnecting extremely large numbers of simple processing
elements that interact with one another by exchanging signals.
Difficulty:
Easy
Reference:
p. 260
160. Fuzzy logic allows for the partial description of a rule.
Difficulty:
Easy
Reference:
p. 261
161. Fuzzy logic is key to developing computers that can think.

Difficulty:
Easy
Reference:
p. 261
162. The human language has evolved to allow for the conveyance of meaning through
semantic approximation rather than precise content
Difficulty:
Easy
Reference:
p. 261
163. Fuzzy logic deals with the likelihood that something has a particular property while
probability deals with the degree to which a particular property is present in something
Difficulty:
Medium Reference:
p. 261
164. Fuzzy logic is a new development in the computing industry that emerged as a result of
the development of Internet search engines.
Difficulty:
Hard
Reference:
p. 262
165. Fuzzy logic can deal with any degree of change in input.
Difficulty:
Medium Reference:
p. 262
166. When continuous variables are involved, traditional rule-based systems tend to provide
more accurate results than fuzzy logic.
Difficulty:
Medium Reference:
p. 264
167. Fuzzy logic allows for the modeling of contradiction within a knowledge base.
Difficulty:
Easy
Reference:
p. 265
168. One of the limitations of a fuzzy logic system is that each rule is dependant upon all of
the other rules in the knowledge base.
Difficulty:
Medium Reference:
p. 266
169. Under highly complex situations, fuzzy logic rules are highly verifiable.
170. Artificial neural networks are simple computer-based programs whose primary
function is to construct models of a problem space based upon trial and error.
Difficulty:
Easy
Reference:
p. 266
171. The transmission of signals from one neuron to another in an artificial neural network
occurs at the neural synapse via a complex chemical process in which specific
substances, called neurotransmitters, are released from one side of the synaptic
junction.
Difficulty:
Medium Reference:
pp. 266-267
172. The ANN involves an interconnected system of nodes called neurodes that are
associated with one or more weighted connections that are equivalent to human neural
synapses, inside the memory of a digital computer. The construction of the ANN is one
of multiple layers with the connections running between the layers.
Difficulty:
Easy
Reference:
p. 267
173. The basic structure a typical neurode consists of is a set of weighted input connections,
a bias input, a state function, a nonlinear transfer function, and an output connection.
Difficulty:
Medium Reference:
p. 268
174. The purpose of a state function is to consolidate the weights of the various inputs to the
neurode into a single value that can be passed to the transfer function for processing.
Difficulty:
Easy
Reference:
p. 269
175. The primary purpose of the learning paradigm is to serve as the vehicle by which the
summed information is passed on as output.
Difficulty:
Medium Reference:
p. 271
176. An advantage of automated neural nets is the elimination of the need for direct input
from experts.
Difficulty:
Easy
Reference:
p. 273
177. The GAs smallest unit is called a chromosome. The chromosome represents the
smallest unit of information in the problem domain and can be thought of as the basic
building block for a possible solution.
Difficulty:
Medium Reference:
p. 276
178. The GAs smallest unit is called a gene. The gene represents the smallest unit of
information in the problem domain and can be thought of as the basic building block
for a possible solution.
Difficulty:
Medium Reference:
p. 276

21.
______________ is a method of reasoning that allows for the partial description of a

rule. Combining this approach to reasoning with the realm of digital processors has
results in a class of computer applications that can learn from their mistakes and can
understand the vagaries commonly found in human thought.
a. Backward propagation
b. Forward propagation
c. Fuzzy logic
d. Neural computing
Difficulty:
22.
Hard
Reference:
p. 261
Hard
Reference:
p. 265
Which of the following is a disadvantage of fuzzy systems?

a. Fuzzy systems decrease system autonomy.
b. Objects in a fuzzy system can belong to multiple sets.
c. Fuzzy systems lack memory.
Difficulty:
25.
p. 261
Which of the following is an advantage of fuzzy systems?

a. Allows for increased association amongst the rules of the system
b. Supports modeling of contradiction
c. Increase system verification capability
Difficulty:
24.
Reference:
Which of the following is not true of fuzzy logic?

a. Fuzzy logic focuses on gradation.
b. Fuzzy logic utilizes precise distinction.
c. Fuzzy logic allows for the partial description of a rule.
Difficulty:
23.
Easy
Hard
Reference:
p. 265
A simple computer-based program whose primary function is to construct models of a

problem space based upon trial and error is called a(n):
a. artificial neural network.
b. genetic algorithm.
c. decision support system.
d. data warehouse.
Difficulty:
Easy
Reference:
p. 266
26.
In the human brain, the transmission of signals from one neuron to another occurs at a
junction referred to as the:
a. transmitters.
b. neurides.
c. neurodes.
d. synapses.
Difficulty:
27.
Medium
Reference:
p. 267
Easy
Reference:
p. 268
The ANN layer that receives the data is referred to as the?

a. input layer.
b. output layer.
c. hidden layer.
d. neural layer.
Difficulty:
30.
p. 267
Which of the following is part of the basic structure of a neurode?

a. Bias input
b. State function
c. Nonlinear transfer function
Difficulty:
29.
Reference:
The ANN involves an interconnected system of nodes called _________that are

associated with one or more weighted connections that are equivalent to human neural
synapses, inside the memory of a digital computer.
a. transmitters
b. neurides
c. neurodes
d. synapses
Difficulty:
28.
Easy
Easy
Reference:
p. 267
The ANN layer that relays the final results of the net is referred to as the:
a. input layer.
b. output layer.
c. hidden layer.
d. neural layer.
Difficulty:
Easy
Reference:
p. 267
31.
The __________ in an ANN is where the processing and transformation of the input
signal takes place and where the type of output signal is determined.
a. input layer
b. output layer
c. hidden layer
d. neural layer
Difficulty:
32.
Medium
Reference:
pp. 268-269
Medium
Reference:
p. 269
The function in an ANN which serves as the vehicle by which the summed information
is passed on as output is called the:
a. transfer function.
b. state function.
c. memory function.
d. neural function.
Difficulty:
35.
p. 267
The __________________s purpose is the consolidation of the weights of the various

inputs to the neurode into a single value that can be passed to the transfer function for
processing. The value obtained determines the degree of impact the combined inputs
will have on the transfer function and, thus, on the final output of the neurode.
a. input layer
b. bias input
c. state function
d. output connection
Difficulty:
34.
Reference:
The _____________ is not normally connected to the ANN and is assumed to have an
input value of 1.0 for the state function. Its purpose is to allow for the individual
adjustment of the firing threshold of the neurode to facilitate the final adjustment of the
ANN following the learning process.
a. input layer
b. bias input
c. state function
d. output connection
Difficulty:
33.
Medium
Easy
Reference:
p. 269
The actual procedure used by a neural network to find the appropriate weight settings is
referred to as its:
a. transfer function.
b. state function.
c. weight seeking function.
d. learning paradigm.
Difficulty:
Medium
Reference:
p. 271
36.
Which of the following is not a benefit derived from neural computing?

a. Reduced need for experts.
b. Allows for generalization from specific information content.
c. Highly verifiable, especially for complex problems.
d. All of the above are benefits.
Difficulty:
37.
Easy
Reference:
p. 274
Medium
Reference:
p. 276
In a genetic algorithm, the smallest unit of information in the problem domain is called
a:
a. chromosome.
b. gene.
c. neuron.
d. synapse.
Difficulty:
40.
p. 273
A computer program that employs a set of adaptive processes that mimic the concept of
survival of the fittest by regenerating recombinants of itself in response to a calculated
difference between the networks guess and the desired solution state is known as a:
a. neural network.
b. artificial life system.
c. genetic algorithm.
Difficulty:
39.
Reference:
Which of the following are limitations of neural computing?

a. ANNs cannot explain inferences.
b. The repetitive training process is often time consuming.
c. Neural computing technologies push the limits of their hardware.
Difficulty:
38.
Hard
Easy
Reference:
p. 276
Which of the following is not a genetic algorithm operational process?

a. Evaluation
b. Initialization
c. Mutation
Difficulty:
Medium
Reference:
p. 277, 279
Essay Questions
41.
42.
Define neural computing.

Explain the similarities and the differences between fuzziness and
probability.
72.
List the benefits of neural computing.
73.
List the limitations of neural computing.
74.
What is the primary advantage that Genetic Algorithms have over

Artificial Neural Networks?
Chapter 10
The Data Warehouse
179. According to Inmon, a data warehouse is a subject-oriented, integrated database
designed to support DSS functions where the data is volatile and relevant.
Difficulty:
Medium Reference:
p. 295
180. A data warehouse is typically physically separated from transaction processing
systems.
Difficulty:
Easy
Reference:
p. 295
181. Only a small fraction of the data that is captured, processed and stored in the
enterprise is actually ever made available to executives and decision makers.
Difficulty:
Easy
Reference:
p. 295
182. The most common component of a data warehouse environment is the operational
data store.
Difficulty:
Easy
Reference:
p. 295
183. A data mart is a subset of a data warehouse.
184. The essence of the data warehouse concept is a recognition that the characteristics
and usage patterns of operational systems used to automate business processes and
those of a DSS are fundamentally similar and symbiotically linked.
Difficulty:
Medium Reference:
p. 295
185. One difference between data warehouses and operational data stores is the presence
of metadata.
Difficulty:
Medium Reference:
p. 297
186. Metadata are data about data.
Difficulty:
Easy
Reference:
p. 297
187. Metadata are detailed data that has been aggregated and condensed into a more useful
form.
Difficulty:
Medium Reference:
p. 297
188. The very essence of the DW environment is that the data contained within the
boundaries of the warehouse are integrated. This integration manifests itself through
consistency in naming convention and measurement attributes, accuracy, and
common aggregation.
Difficulty:
Medium Reference:
p. 299
189. The time horizon for data in the data warehouse is typically significantly longer than
operational data sores.
Difficulty:
Easy
Reference:
p. 301
190. One of the benefits of integrated data is the establishment of a common unit of
measure for all synonymous data elements from dissimilar databases.
Difficulty:
Easy
Reference:
p. 300
191. According to Inmon, because data warehouses are highly de-normalized, they are
highly redundant.
Difficulty:
Medium Reference:
p. 303
192. One objective of the data warehouse environment is to minimize the impact on
operational systems.
Difficulty:
Easy
Reference:
p. 303
193. The end user in a data warehouse environment deals directly with the application
messaging layer.
Difficulty:
Medium Reference:
p. 305
194. The process management layer in a data warehouse can be thought of as a scheduler.
Difficulty:
Easy
Reference:
p. 305
195. The processes needed to prepare the data to be loaded into a data warehouse are
performed in the data staging layer.
Difficulty:
Medium Reference:
p. 305
196. A data warehouse topology requires a centralized data warehouse that is accessed by
one or more decision support tools.
Difficulty:
Hard
Reference:
p. 306
197. One of the most important factors in the development of a data warehouse is a
comprehensive architectural framework.
Difficulty:
Easy
Reference:
p. 313
198. Transformation mapping metadata records how data from operational data stores and
external sources are transformed on the way into the warehouse.
Difficulty:
Medium Reference:
p. 310

21.
The most common component in the DW environment is the _____________. Its

primary day-to-day function is to store the data for a single, specific set of
operational applications.
a. data mart
b. data warehouse
c. operational data store
d. data staging tables
Difficulty:
22.
Hard
Reference:
p. 295
Easy
Reference:
p. 296
Which of the following is not true of a data mart?

a. The data mart is often viewed as a way to gain entry into the realm of data
warehouses and to make the mistakes on a smaller scale.
b. Vendors of data warehouse applications have found it easier to deal with a small
group of isolated users than with the IS department of an entire organization.
c. The data mart is more efficient than a fully-developed data warehouse.
Difficulty:
25.
p. 295
An alternative to the data warehouse concept is a lower-cost, scaled-down version

referred to as a:
a. data mart.
b. metadata warehouse.
c. operational data store.
Difficulty:
24.
Reference:
Which of the following is not true of a data warehouse?

a. Implicit in its definition is that the data warehouse is physically separated from all
other operational systems.
b. The data warehouse replaces the need for all other reporting systems within an
organization.
c. The data warehouse holds aggregated data and atomic data for management.
Difficulty:
23.
Easy
Hard
Reference:
p. 296
Which of the following is not a characteristic of a data warehouse?

a. Data integrated
b. Volatile
c. Subject oriented
d. Time variant
Difficulty:
Easy
Reference:
p. 298
26.
The essence of the data warehouse environment is that the data contained within the
boundaries of the warehouse are _____________
a. integrated
b. consistent
c. streamlined
d. accurate
Difficulty:
27.
Medium
Reference:
p. 301
Medium
Reference:
p. 302
The _______________________ represents the source data for the DW. This layer is
comprised, primarily, of operational transaction processing systems and external
secondary databases.
a. information access layer
b. operational and external layer
c. data access layer
d. process management layer
Difficulty:
30.
p. 299
Which of the following activities would not normally be associated with a data
warehouse?
a. Loading
b. Updating
c. Accessing
Difficulty:
29.
Reference:
The concept of time variant data implies which of the following statements?
a. Data are simply assumed to be accurate as of some moment in time and not
necessarily right now.
b. Data are assumed to be accurate at the moment they were loaded into the data
warehouse.
c. Data are assumed to vary over time.
d. Both a and b
Difficulty:
28.
Easy
Easy
Reference:
p. 303
Which layer of the data warehouse architecture does the end user deal directly with?
a. Data access layer
b. Application messaging layer
c. Information access layer
Difficulty:
Medium
Reference:
p. 303
31.
The ______________ serves as a sort of interface or middleman between the

operational and information access layers and the data warehouse itself. This layer
spans the various databases contained within the DW and facilitates common access
by the DW users.
a. data access layer
b. application messaging layer
c. information access layer
d. none of the above
Difficulty:
32.
Easy
Reference:
p. 307
Medium
Reference:
p. 305
Which of the following is a valid data warehouse configuration?

a. Centralized data warehouse
b. Virtual data warehouse
c. Distributed data warehouse
Difficulty:
35.
p. 304
Which layer within the data warehouse architecture focuses on scheduling tasks that
must be accomplished to build and maintain the data warehouse and data directory
information?
a. data access layer
b. process management layer
c. application messaging layer
d. none of the above
Difficulty:
34.
Reference:
Which of the following would not be a good example of metadata?

a. the directory of where the data is stored
b. the rules used for summarization and scrubbing
c. where the operational data came from
d. all of the above are examples of metadata
Difficulty:
33.
Medium
Easy
Reference:
p. 306
The _____________________ has to do with transporting information around the

enterprise computing network. This layer is also referred to as the "middleware, but
it can typically involve more that just networking protocols and request routing.
a. application messaging layer
b. process management layer
c. data access layer
d. information access layer
Difficulty:
Medium
Reference:
p. 305
36.
The ____________________ is where the actual data used for decision support
throughout the organization are located.
a. information access layer
c. physical data warehouse layer
Difficulty:
37.
Medium
Reference:
p. 305
Medium
Reference:
p. 310
The _____________________ applied to the detail data are of importance to any

decision maker analyzing or interpreting the meaning of the summaries. These
metadata can also save time by making it easier to decide which level of
summarization is most appropriate for a given analysis context.
a. summarization algorithms
b. transformation mapping
c. back propagation
d. extraction history
Difficulty:
40.
p. 305
The process that records how data from operational data stores and external sources
are transformed on the way into the warehouse is referred to as:
a. summarization algorithms.
b. transformation mapping.
c. back propagation.
d. extraction history.
Difficulty:
39.
Reference:
The final component of the DWA is the __________________. This layer includes
all of the processes necessary to select, edit, summarize, combine and load data
warehouse and information access data from operational and/or external databases.
a. data staging layer
c. physical data warehouse layer
Difficulty:
38.
Medium
Medium
Reference:
p. 311
Whenever historical information is analyzed, meticulous update records must be

kept. Often a decision maker will begin the process of constructing a time-based
report by reviewing the ________________ because any changes to the business
rules must be ascertained in order to apply the right rules to the right data.
a. summarization algorithms
b. transformation mapping
c. back propagation
d. extraction history
Difficulty:
Medium
Reference:
pp. 310-311
Essay Questions
41.
42.
75.
What are the seven deadly sins of data warehouse implementation?

What are the characteristics of a data warehouse?
What is a data warehouse?
76.
List and explain the different layers in the data warehouse

architecture.
77.
What are metadata? Why are they so important to a data

warehouse?
Chapter 11
Data Mining and Data Visualization
199. Data mining is a set of activities used to find new, hidden, or unexpected patterns in
data.
Difficulty:
Easy
Reference:
p. 326
200. A synonym for data mining is information sifting and discovery (ISD).
Difficulty:
Easy
Reference:
p. 326
201. Data mining is a business solution, not a technology.
Difficulty:
Medium Reference:
p. 327
202. One of the primary reasons for the rise in data mining popularity is the everincreasing volume of data that require processing.
Difficulty:
Easy
Reference:
p. 328
203. The broad category of software decision-making technology that enables
multidimensional analysis is referred to as OLAP.
Difficulty:
Easy
Reference:
p. 329
204. ROLAP organizes and analyzes data as an n-dimensional cube. The ROLAP cube can
be conceptually thought of as a common spreadsheet with two extensions: (1) support
for multiple dimensions and (2) support for multiple concurrent users.
205. One of the primary advantages of ROLAP versus MOLAP is it results in performance
improvements for data access.
Difficulty:
Hard
Reference:
p. 331
206. MOLAP provides support for concurrent users.
Difficulty:
Easy
Reference:
p. 331
207. Sparcity can significantly increase the storage requirements of a MOLAP hypercube
by requiring that space be allocated for all cells rather than just the ones that contain
data values.
Difficulty:
Medium Reference:
p. 331
208. MOLAP is well-suited to handle large numbers of detailed data.
Difficulty:
Hard
Reference:
p. 331
209. ROLAP databases typically contain both summary and detail data.
Difficulty:
Medium Reference:
p. 331
210. The ROLAP structure contains a large number of normalized tables.
Difficulty:
Medium Reference:
p. 332
211. The central table in a star schema is a dimension table.
Difficulty:
Medium Reference:
p. 332
212. Data mining methods can be classified in two ways: by the function they perform or
by their class of application.
Difficulty:
Easy
Reference:
p. 333
213. The classification approach to data mining searches all details or transactions from
operational systems for patterns with a high probability of repetition.
Difficulty:
Medium Reference:
p. 333
214. The association approach to data mining is intended to discover rules that define
whether an item or event belongs to a particular subset of data.
Difficulty:
Medium Reference:
p. 333
215. The sequencing approach to data mining relates events in time, based on a series of
preceding events.
Difficulty:
Medium Reference:
p. 334
216. The clustering approach to data mining is useful when there is a need to create
partitions in order to discover patterns in the data.
Difficulty:
Medium Reference:
p. 335
217. Data mining does not use statistical techniques because the complex patterns in data
do not lend themselves to linear regression analysis.
Difficulty:
Hard
Reference:
p. 336
218. Two new categories of data mining are text mining and Web mining.
Difficulty:
Easy
Reference:
p. 338

21.
Which of the following is a synonym for data mining?

a. Knowledge data discovery
b. Information analysis
c. Coal mining
Difficulty:
22.
Hard
Reference:
p. 327
Easy
Reference:
p. 326
Which of the following is a reason for the growth in popularity of data mining?
a. Increased volume of data
b. Increased awareness of the inadequacy of the human brain to process multifactorial
dependencies or correlations
c. Increased affordability of machine learning
Difficulty:
25.
p. 326
The set of activities used to find new, hidden, or unexpected patterns in data is referred to
as:
a. data warehousing.
b. data mining.
c. data transformation.
d. data aggregation.
Difficulty:
24.
Reference:
Which of the following is not true of data mining?

a. Data mining has seen explosive growth in the area of customer relationship
management.
b. Data mining is a business solution.
c. Data mining is a technology.
d. None of the above are true.
Difficulty:
23.
Easy
Easy
Reference:
p. 328
The term _________ has been generally agreed to represent the broad category of
software technology that enables decision makers to conduct multidimensional analysis
of consolidated enterprise data.
a. OLAP
b. MOLAP
c. ROLAP
Difficulty:
Easy
Reference:
p. 329
26.
____________organizes and analyzes data as an n-dimensional cube. The cube can be

thought of as a common spreadsheet with two extensions: (1) support for multiple
dimensions and (2) support for multiple concurrent users.
a. OLAP
b. MOLAP
c. ROLAP
Difficulty:
27.
Easy
Reference:
p. 331
Medium
Reference:
p. 331
Which term is used to refer to a basic database operation that links rows of two or more
tables by one or more columns in each table?
a. n-cube analysis
b. table link
c. table join
Difficulty:
30.
p. 331
In a ________________, the data are stored as a multidimensional array where each cell
in the array represents the intersection of all of the dimensions. Using this approach, any
number of dimensions may be analyzed simultaneously and any number of
multidimensional views of the data can be created.
a. hyperion cube
b. hypercube
c. stochastic cube
d. correlation cube
Difficulty:
29.
Reference:
In _____________, the multidimensional database server is replaced with a large

relational database server. This super relational database will contain both detailed and
summarized data thus allowing for drill down techniques to be applied to the data sets.
a. OLAP
b. MOLAP
c. ROLAP
Difficulty:
28.
Easy
Medium
Reference:
p. 331
Which of the following is at the center of a star schema?

a. Multi dimensional cube
b. Dimension table
c. Fact table
Difficulty:
Easy
Reference:
p. 332
31.
Which of the following is not considered one of the four major categories of processing
algorithms and rule approaches?
a. Classification
b. Association
c. Sequence
d. Principal components analysis
Difficulty:
32.
Medium
Reference:
p. 334
Medium
Reference:
p. 335
___________________ methods are used to relate events in time, such as the prediction
of interest rate fluctuations or stock performance, based on a series of preceding events.
Through this analysis, various hidden trends can be discovered that are often highly
predictive of future events.
a. Association
b. Linkage analysis
c. Sequencing
d. Clustering
Difficulty:
35.
p. 333
There are some cases where it is difficult or impossible to define the parameters of a
class of data to be analyzed. In these cases, _____________ methods can be used to
create partitions so that all members of each set are similar according to some metric or
set of metrics thus creating a set of objects grouped together by virtue of their similarity
or proximity to each other.
a. association
b. linkage analysis
c. sequencing
d. clustering
Difficulty:
34.
Reference:
Which data mining technique utilizes linkage analysis to search operational transactions
for patterns with a high probability of repetition?
a. Association
b. Cluster
c. Sequence
d. Principal components analysis
Difficulty:
33.
Easy
Medium
Reference:
p. 334
Which of the following is not a data mining technology?

a. Statistical analysis
b. Neural networks
c. Decision trees
d. All of the above are data mining technologies.
Difficulty:
Easy
Reference:
p. 336
36.
A common example of the use of association methods where a retailer can mine the data
generated by a point-of-sale system, such as the price scanner you are familiar with at the
grocery store is referred to as:
a. sequencing.
b. linkage analysis.
c. clustering.
d. market basket analysis.
Difficulty:
37.
Easy
Reference:
p. 351
Medium
Reference:
p. 345
An orderly hierarchy of items and item categories that divides each item into a basket
analysis is referred to as a:
a. cluster analysis.
b. taxonomy.
c. multi dimensional market basket analysis.
Difficulty:
40.
p. 334
Which of the following is not an advantage of market basket analysis?

a. Identifying which products sell together can help manage inventory.
b. It is more preferable to marketers to market to existing customers.
c. Market basket analysis can sometimes produce results that are due to prior marketing
campaigns.
d. All of the above are advantages.
Difficulty:
39.
Reference:
The process by which numerical data is converted into meaningful images is referred to
as:
a. data mining.
b. data warehousing.
c. data visualization.
d. data aggregation.
Difficulty:
38.
Medium
Hard
Reference:
p. 348
Which of the following is a limitation of data mining?

a. Identification of missing data
b. Data noise
c. Missing values
Difficulty:
Easy
Reference:
pps. 350-351
Essay Questions
41.
What are Codds twelve rules for OLAP?
42.
What are the current limitations and challenges to data mining?
78.
List and briefly describe several data mining technologies.
79.
Describe how relational on-line analytical processing (ROLAP)

works.
80.
Explain the concept of multidimensional on-line analytical

processing (MOLAP).
Chapter 12
Designing and Building the Data Warehouse
219. The first step in planning a data warehouse is to define the information requirements of the
organization.
Difficulty:
Easy
Reference:
p. 383
220. The enterprise model consists of a number of separate models integrated together to
provide a comprehensive view of the organization.
Difficulty:
Easy
Reference:
p. 384
221. The corporate process model describes the entities generated by the elementary processes
carried out by the enterprise.
Difficulty:
Easy
Reference:
p. 384
222. The corporate data model represents a highly structured description of the elementary
processes within the enterprise that identify the interrelationships among the different
processes.
Difficulty:
Easy
Reference:
p. 384
223. The long term benefit of an enterprise data warehouse is the increased integration of
business processes throughout the organization.
Difficulty:
Medium Reference:
p. 384
224. A top-down data warehouse design focuses on making use of data available in the current
operational systems.
Difficulty:
Medium Reference:
pp. 384-385
225. A bottom-up approach to data warehouse brings more benefit to a data warehouse project
than a top-down approach.
Difficulty:
Medium Reference:
p. 385
226. Horizontal integration is the means by which the application designer ensures that the
software application is congruent with the stated business requirements.
Difficulty:
Medium Reference:
p. 385
227. Enterprise integration ensures that each application is fully integrated within its own
boundaries.
Difficulty:
Medium Reference:
p. 385
228. Vertical integration ensures that consistent data definitions occur across the entire
organization.
Difficulty:
Medium Reference:
p. 386
229. One of the most significant data warehouse critical success factors is strong management
support.
Difficulty:
Easy
Reference:
p. 386
230. Organizational culture can have an impact on their readiness to develop a data warehouse
because data warehouse development implies cross departmental cooperation and
information sharing.
Difficulty:
Medium Reference:
p. 388
231. One common approach to data warehouse project prioritization is to rank initiatives by
impact on the information technology organization.
Difficulty:
Medium Reference:
p. 390
232. One low cost approach to determining data warehouse feasibility is to develop a proof of
concept.
Difficulty:
Easy
Reference:
p. 391
233. When the initial scope of a project continues to expand to incorporate new features this is
referred to as feature expansion.
Difficulty:
Medium Reference:
p. 392
234. The first step in developing a data warehouse is to determine the project scope.
Difficulty:
Easy
Reference:
p. 392
235. A project benefit that can be identified with certainty and expressed in dollars is said to be
an intangible benefit.
Difficulty:
Easy
Reference:
p. 396
236. The ability to introduce new products would be considered an intangible project benefit.
Difficulty:
Medium Reference:
p. 396
237. The ability to be proactive in identifying legal issues, thereby foregoing potential financial
penalties that might impact a firm would be considered an intangible project benefit.
Difficulty:
Hard
Reference:
p. 397
238. Economic feasibility measures share one concept in common the time value of money.
Difficulty:
Medium Reference:
p. 399

21.
Which of the following data warehouse design approaches implies a strategic rather
than operational perspective?
a. Bottom-up approach
b. Top-down approach
c. Central approach
Difficulty:
22.
Easy
Reference:
p. 385
Easy
Reference:
p. 385
__________ ensures that there is consistent definition of data and processes across the
organization.
a. Horizontal integration
b. Vertical integration
c. Enterprise integration
Difficulty:
25.
p. 384
_________ seeks to ensure that each application under development is fully integrated
within its own boundaries and to eliminate any inconsistencies in the final software
product.
a. Horizontal integration
b. Vertical integration
c. Enterprise integration
Difficulty:
24.
Reference:
When the application designer ensures that the software application is in harmony with
the business requirements, this is referred to as:
a. horizontal integration.
b. vertical integration.
c. enterprise integration.
Difficulty:
23.
Easy
Easy
Reference:
p. 386
Which of the following is not a data warehouse project readiness assessment factor?
a. Strong sponsorship
b. A compelling business motivation
c. An analytic organizational culture
d. All of the above are factors.
Difficulty:
Medium
Reference:
pp. 386-388
26.
Which of the following is considered a key question to the success of a data warehouse
initiative?
a. What are the key performance indicators used for each of the key business
initiatives?
b. What is the potential impact on each of the existing performance metrics with
improved access to higher-quality business process information?
c. What does management consider to be the key strategic business initiatives?
Difficulty:
27.
Medium
Reference:
p. 390
Easy
Reference:
p. 391
__________ occurs when the initial scope of a project continues to expand as new
features are incorporated into the project.
a. Feature creep
b. Hope creep
c. Scope creep
Difficulty:
30.
p. 390
Which term refers to the process of developing a relatively low cost prototype to
demonstrate that a data warehouse will achieve the perceived benefits?
a. Proof of prototype
b. Proof of concept
c. Proof of benefit
Difficulty:
29.
Reference:
Which of the following is considered to be a project prioritization dimension?

a. Perceived impact on the core business
b. Economic impact on the IT organization
c. Feasibility of staffing the project internally
Difficulty:
28.
Easy
Easy
Reference:
p. 392
Which of the following refers to a perspective from which an argument to pursue an

investment can be made?
a. Faith
b. Fear
c. Facts
Difficulty:
Easy
Reference:
p. 394
31.
Despite increased spending in information technology productivity growth in the U.S.

has been stagnant or weak. This phenomenon is referred to as:
a. technology paradox.
b. productivity paradox.
c. productivity paradigm.
d. technology paradigm.
Difficulty:
32.
Easy
Reference:
p. 396
Easy
Reference:
p. 396
Which of the following is not a tangible benefit?

a. Increase in process quality
b. Reduction in employee turnover
c. Improving time to market
d. Decreased need for travel
Difficulty:
35.
p. 394
A(n) _________ benefit can be directly associated with a project but is not easily
expressed in dollars.
a. intangible
b. tangible
c. enterprise
Difficulty:
34.
Reference:
A(n) ________ benefit can be identified with certainty and is easily expressed in
dollars.
a. intangible
b. tangible
c. enterprise
Difficulty:
33.
Easy
Hard
Reference:
p. 396
Which of the following is not an intangible benefit?

a. Development of new markets
b. Increased competitive advantage
c. More timely information
d. Increased workplace safety
Difficulty:
Hard
Reference:
p. 397
36.
Which of the following is an economic feasibility measure?

a. Net present value
b. Breakeven analysis
c. Internal rate of return
Difficulty:
37.
Hard
Reference:
p. 402
Medium
Reference:
p. 402
Joining a fact table to dimension tables in a star schema is referred to as a:

a. star join.
b. data mart.
c. fact analysis.
d. dimensional warehouse.
Difficulty:
40.
p. 399
____________ determines the point where the benefits of a project equal its costs.
Difficulty:
39.
Reference:
Which economic feasibility measure results in a return on investment expressed as an

interest rate?
Difficulty:
38.
Easy
Medium
Reference:
p. 407
___________ determines exactly what constitutes a fact record.

a. Star schema
b. Degree of granularity
c. Data mart analysis
Difficulty:
Easy
Reference:
p. 410
Essay Questions
41.
Describe the two main components of an enterprise model.
42.
Define three levels of enterprise integration.
81.
Distinguish between tangible and intangible benefits.
82.
What are the benefits realized through a sound data warehouse architecture?
83.
List the guidelines for a successful data warehouse project.
Chapter 13
Decisions in the Organization
239. A system can be defined as a series of interrelated elements with an identifiable
boundary, that work together to achieve a common goal.
Difficulty:
Easy
Reference:
p. 425
240. The concept of synergy states that the whole is equal to the sum of the parts.
Difficulty:
Easy
Reference:
p. 425
241. A system contains three components: interrelated elements, internal inputs, and
subsystems.
Difficulty:
Easy
Reference:
p. 425
242. Another name for a system element is a subsystem.
Difficulty:
Easy
Reference:
p. 425
243. Boundaries imply that systems can be distinguished via their relationship to other
systems.
Difficulty:
Medium Reference:
p. 425
244. Elements that are not contained within the boundary of a system are part of the
system environment.
Difficulty:
Medium Reference:
p. 425
245. The system environment is not part of the system itself.
Difficulty:
Medium Reference:
p. 425
246. A self contained system that has very little interaction with the external environment
is referred to as an adaptive system.
Difficulty:
Medium Reference:
p. 427
247. Closed systems are perpetual and self-sustaining.
Difficulty:
Easy
Reference:
p. 427
248. Open systems adapt both internally and externally.

Difficulty:
Easy
Reference:
p. 427
249. Function composition is the process of breaking down systems into more discreet
subsystems.
Difficulty:
Easy
Reference:
p. 428
250. A DSS is considered to be a closed system because all of the data stores used are selfcontained.
Difficulty:
Hard
Reference:
p. 430
251. One of the advantages of a DSS is that the end-user is always contained with the
boundaries of the system, resulting in greater system control.
Difficulty:
Medium Reference:
p. 430
252. A service level agreement provides a detailed description of each service provision
along with reporting requirements for each party to the agreement.
Difficulty:
Easy
Reference:
p. 434
253. Information relevance is synonymous with information precision.
Difficulty:
Medium Reference:
p. 436
254. The standard for information to be considered timely is that it must be available to
the user within 48 hours.
Difficulty:
Medium Reference:
p. 437
255. Information consistency refers to how quickly and easily its intended user can figure
out what to do with it.
Difficulty:
Medium Reference:
p. 438
256. Information system architecture is a detailed plan that addresses the make, model and
characteristics of each physical unit in a system.
Difficulty:
Easy
Reference:
p. 440
257. One of the unique features of a DSS is that the data is highly specialized and rarely
used by anyone other than the person who created it.
Difficulty:
Hard
Reference:
p. 440
258. Scalability is the degree to which a platform can be expanded to accommodate
increases in processing requirements.
Difficulty:
Easy
Reference:
p. 440

21.
Which of the following describes the term synergy?

a. The whole is greater than the sum of the parts.
b. The whole is equal to the sum of the parts.
c. A well defined DSS will result in performance improvements.
Difficulty:
22.
Reference:
p. 425
Easy
Reference:
p. 426
Medium
Reference:
p. 426
Which term best describes an adaptive system?

a. Internal
b. External
c. Closed
d. Open
Difficulty:
26.
Easy
Which term best describes a mechanistic system?

a. Internal
b. External
c. Closed
d. Open
Difficulty:
25.
p. 425
_________ and ________ are common classifications of systems.

a. Internal, external
b. Inside, outside
c. Open, closed
Difficulty:
24.
Reference:
Elements is a system are also referred to as:

a. models.
b. subsystems.
c. boundaries.
Difficulty:
23.
Easy
Medium
Reference:
p. 427
Which type of system tends to be less structured in its operation?

a. Internal
b. External
c. Closed
d. Open
Difficulty:
Easy
Reference:
p. 427
27.
The process of continually redefining a system into smaller, more discrete subsystems
in referred to as:
a. system identification.
b. functional decomposition.
c. requirements definition.
Difficulty:
28.
Reference:
p. 430
Easy
Reference:
p. 431
Easy
Reference:
p. 434
Which of the following is not a factor in determining information quality?

a. Relevance
b. Accuracy
c. Precision
Difficulty:
32.
Hard
Which of the following is true of a service level agreement?

a. It defines both the scope and level of service expected by the users of the service.
b. it includes a detailed description of each aspect of the service.
c. It identifies reporting obligations for all parties to the service.
Difficulty:
31.
p. 428
Which of the following is not needed to define a DSS?

a. The objectives of the DSS application.
b. The definition of the data that resides within the boundaries of the DSS.
c. The definition of the temporal processes contained within the DSS.
d. All of the above are needed.
Difficulty:
30.
Reference:
Which of the following is not true of a DSS?

a. A DSS is usually associated with more than one data store.
b. A DSS usually serves more end users than a typical transactional system.
c. A DSS can be controlled by its end users.
Difficulty:
29.
Medium
Easy
Reference:
p. 436
Which of the following is not a factor in determining information quality?

a. Usability
b. Cost
c. Correctness
Difficulty:
Medium
Reference:
pp. 438-439
33.
Information that matches the needs of the decision maker is said to be:
a. timely.
b. accurate.
c. relevant.
d. precise.
Difficulty:
34.
Easy
Reference:
p. 436
Medium
Reference:
p. 438
Which of the following is not an issue to be considered in the definition of DSS

architecture?
a. Interoperability
b. Scalability
c. Compatibility
d. All of the above are issues to consider.
Difficulty:
37.
p. 435
___________ is the degree to which similar pieces of information are stored and
presented in a similar and predictable fashion.
a. Consistency
b. Precision
c. Accuracy
d. Relevance
Difficulty:
36.
Reference:
__________ refers to the maximum accuracy with which a piece of information can be
represented.
a. Correctness
b. Precision
c. Consistency
Difficulty:
35.
Easy
Easy
Reference:
p. 440
Which of the following refers to the degree to which information can be delivered to
the exact locus of a decision?
a. Interoperability
b. Compatibility
c. Scalability
Difficulty:
Easy
Reference:
p. 440
38.
DSS _________ is a cost reduction issue, supporting the growth of a platform as

system requirements change.
a. interoperability
b. compatibility
c. scalability
Difficulty:
39.
Reference:
p. 440
The issue of ________ focuses on the degree to which a DSS under design will interact
effectively with other organizational systems.
a. interoperability
b. compatibility
c. scalability
Difficulty:
40.
Medium
Medium
Reference:
p. 440
Which of the following is included within a well-defined DSS architecture?

a. Databases
b. Models
c. Administration tools
Difficulty:
Easy
Reference:
p. 442
Essay Questions
41.
List the elements of a well-defined DSS architecture.
42.
Briefly describe three issues that affect DSS information system architecture.
84.
Briefly define a system.
85.
Distinguish between a closed system and an open system.
86.
List 8 factors that affect information quality.
Chapter 14
Designing and Building Decision Support Systems
259. Because there is no one best DSS, it stands to reason that there is no one best way to
design and build one either.
Difficulty:
Easy
Reference:
p. 450
260. Because of the unique requirements of a DSS, the only way to construct one is with a
DSS generator.
Difficulty:
Easy
Reference:
p. 450
261. A DSS generator is an application system that eliminates the need for programming
of thousands of individual instructions or codes in the design and construction of a
DSS.
Difficulty:
Easy
Reference:
p. 451
262. A common perspective with regard to system design and development is found in the
system development life cycle (SDLC) approach. The SDLC portrays the process as
a series of iterative and recursive phases, each with its own set of required inputs,
activities, and deliverables.
Difficulty:
Easy
Reference:
p. 452
263. The primary advantage of an SLDC approach to DSS design is that it is the most
adaptive methodology to handle the sometimes rapidly changing system
specifications.
Difficulty:
Medium Reference:
p. 453
264. An alternative to the SDLC approach is ROMC Analysis. This approach focuses the
analysis effort on developing understandings of read operations (R), overflows (O),
memory maps (M), and continuous data flow (C).
Difficulty:
Medium Reference:
p. 453
265. Functional category analysis results in the design of a DSS from the categorization of
end-user interviews.
Difficulty:
Medium Reference:
p. 454
266. Three primary categories of system requirements for the DSS can be established: (1)
functional requirements, (2) interface requirements, and (3) coordination
requirements.
Difficulty:
Easy
Reference:
p. 457
267. The functional requirements for the DSS focus on the DSSs capacity for storage,
recall, and production of knowledge useful to the problem context.
Difficulty:
Medium Reference:
p. 457
268. The coordination requirements focus on the communication capabilities of the DSS.
During this phase, the designer must determine the various channels and methods of
communication that will be made available to the DSS user and the conditions under
which they will be made available.
Difficulty:
Medium Reference:
p. 457
269. The determination of specific physical components, structure, and development
platforms is made during the system construction stage of the DSS development
process.
Difficulty:
Medium Reference:
p. 457
270. The goal of the system implementation phase is to test, evaluate, and deploy a fully
functional and documented DSS. During this phase, a major activity is the final
determination and evaluation of the degree to which the DSS meets the users needs.
Difficulty:
Medium Reference:
p. 458
271. The DSS developer must possess the knowledge to develop the computer-based
application but normally does not need to be knowledgeable about the details
surrounding the problem under study.
Difficulty:
Medium Reference:
p. 459
272. Two basic types of prototyping have proved effective in the development of DSSs:
iterative prototypes and reusable prototypes.
Difficulty:
Easy
Reference:
p. 460
273. Prototyping can be beneficial in the development of a DSS because the immediate
nature of user response and feedback regarding system functionality can result in
greater senior management support.
Difficulty:
Medium Reference:
p. 461
274. End users are those individuals who fall outside the confines of the formally defined
IS department or function within an organization.
Difficulty:
Easy
Reference:
p. 463
275. An advantage of end-user development DSS applications is a reduction in time to
deliver resulting in lower cost.
Difficulty:
Medium Reference:
p. 464
276. An area of risk with end-user developed DSS applications is a potential lack of
security measures built into the system.
277. The concept of the information center (IC) arose to address the need for end-user
support in the design and development of computer-based applications.
Difficulty:
Easy
Reference:
p. 465
278. DSS development tools are classified as either primary development tools or DSS
generators.
Difficulty:
Hard
Reference:
p. 466

21.
An application system that eliminates the need for programming of thousands of individual
instructions or code in the design and construction of a DSS is called a(n):
a. DSS development system.
b. DSS generator.
c. DSS analyzer.
Difficulty:
22.
Medium
Reference:
p. 452
Hard
Reference:
p. 453
An alternative to the SDLC approach which focuses the analysis effort on developing
understandings of representations, operations, memory aids, and controls is called:
a. SDLC II.
b. ROMC.
c. RAID.
d. CSF.
Difficulty:
25.
p. 451
Which of the following is not true of the SDLC approach in DSS development?
a. It brings a necessary structure and discipline to the DSS development process.
b. It is flexible in its development approach.
c. It is common where formal relationships exist between the developer and end user.
Difficulty:
24.
Reference:
A common perspective with regard to system design and development is found in the
_____________ approach which portrays the process as a series of iterative and recursive
phases, each with its own set of required inputs, activities, and deliverables.
a. DSS programming language
b. ROMC
c. SDLC
Difficulty:
23.
Easy
Easy
Reference:
p. 453
A methodology for the design of a DSS that focuses on the identification of specific
functions necessary for the development of a particular DSS from a broad list of available
functions including selection, aggregation, estimation, simulation, equalization, and
optimization is called:
a. functional category analysis.
b. ROMC.
c. SDLC.
d. SDLC II.
Difficulty:
Easy
Reference:
p. 454
26.
Which of the following would not be considered a primary category of the systems
analysis phase of DSS development?
a. Functional requirements
b. Interface requirements
c. Technical requirements
Difficulty:
27.
Medium
Reference:
p. 457
Medium
Reference:
p. 457
The requirements for a DSS that include the timing of events associated with the decisionmaking process, the facilitation of the access to relevant information, and the integration of
various modeling tools contained with the DSS are called the:
a. functional requirements.
b. interface requirements.
c. technical requirements.
d. coordination requirements.
Difficulty:
30.
p. 457
The requirements which focus on the communication capabilities of the DSS are called
the:
Difficulty:
29.
Reference:
The set of specifications for the DSS which focuses on the DSSs capacity for storage,
recall, and production of knowledge useful to the problem context is known as the:
Difficulty:
28.
Hard
Medium
Reference:
p. 457
Which design phase uses iterative prototyping to make refinements to the system based
upon feedback received from testing and user involvement?
a. System design
b. System construction
c. Implementation
Difficulty:
Easy
Reference:
pp. 457-458
31.
Which of the following would be an example of a coordination requirement?

a. The need to update sale projections for prior fiscal periods to actual figures before
initiating a future projection process
b. The need to provide a graphic interface to the user
c. The need for a powerful server
Difficulty:
32.
Reference:
p. 457
The determination of specific physical components, structure, and development platforms

is made during the __________stage of the DSS development process.
a. system design
b. system requirements
c. system construction
d. implementation
Difficulty:
33.
Medium
Easy
Reference:
p. 457
The goal of the _________________ phase is to test, evaluate, and deploy a fully
functional and documented DSS. During this phase, a major activity is the final
determination and evaluation of the degree to which the DSS meets the users needs.
a.
b.
c.
d.
system design
system construction
system implementation
incremental adaptation
Difficulty:
34.
Reference:
p. 458
The final stage in the DSS development process is ________. It involves the continual
revisiting of the activities from earlier stages in an effort to the capabilities of the DSS
based upon the knowledge gained as a result of its use.
a. system requirements revision
b. system installation
c. system implementation
d. incremental adaptation
Difficulty:
35.
Easy
Medium
Reference:
p. 458
Which of the following is true of the DSS development process?

a. More often than not the problem context is not known to the user.
b. The decision making process tends to vary greatly.
c. Prototyping is typically an expedient method of defining DSS requirements.
Difficulty:
Hard
Reference:
p. 459
36.
Which of the following is not a prototyping classification?

a. Iterative
b. ROMC analyzed
c. Throwaway
d. All of the above are prototype classifications.
Difficulty:
37.
Hard
Reference:
p. 461
Medium
Reference:
p. 464
The ___________________ are the lowest level of DSS development technology. In this
category, we find the programming languages, code and text editors, graphics development
applications, and database query mechanisms employed during the development of either a
DSS generator or a specific DSS application.
a. primary development tools
b. DSS generators
c. specific DSS applications
Difficulty:
40.
p. 460
Which of the following is not true of an end-user developed DSS?

a. They are typically created in less time.
b. They typically have less implementation problems.
c. They typically result in lower development cost.
Difficulty:
39.
Reference:
Which of the following is true of prototyping?

a. It typically results in a lower development cost than an SDLC approach.
b. It typically results in a quicker development time than an SDLC approach.
c. In the early stages it is very similar to the SDLC approach.
Difficulty:
38.
Medium
Easy
Reference:
p. 467
The _____________ are packages of hardware/software which provide a set of capabilities

to build a specific DSS quickly and easily.
a. primary development tools
b. DSS generators
c. specific DSS applications
Difficulty:
Easy
Reference:
p. 467
Essay Questions
41.
List the processes in the SDLC approach to DSS application development.
42.
Describe the functional category analysis approach. What is its

most significant benefit?
87.
What are the strengths and weaknesses of the traditional SDLC

approach?
88.
List and briefly describe the two types of prototypes. Compare their
advantages and limitations.
89.
List the factors that are related to the quality of the user interface.
Chapter 15
Implementing and Integrating Decision Support Systems
279. Implementation is probably the most important and critical step in the entire DSS
design process because without a successful implementation, the greatest DSS ever
created will go unused or even unnoticed.
Difficulty:
Easy
Reference:
p. 478
280. Implementation is a static process, occurring at the end of DSS development.
Difficulty:
Easy
Reference:
p. 479
281. The Lewin-Schein theory of change is structured and rigid.
Difficulty:
Easy
Reference:
p. 479
282. The essence of the Kolb-Frohman model is the assumption that the probability of
successful implementation will result from a specific pattern of actions by the users
and managers.
Difficulty:
Medium Reference:
p. 479
283. Alter suggested that the initial impetus behind the development of a DSS can be
categorized via: (1) user stimulus, (2) managerial stimulus and (3) environmental
stimulus.
Difficulty:
Hard
Reference:
p. 481
284. The Service with a Smile implementation pattern is the most common approach for a
DSS.
Difficulty:
Medium Reference:
p. 482
285. The logic behind user satisfaction as a measure of success is that the users will view a
DSS as favorable if it is perceived to be effective in supporting the decision-making
process. The more effective the system appears to be, the more satisfied the users will
be with the system.
Difficulty:
Easy
Reference:
p. 485
286. The number of times a DSS was accessed is the most effective metric of its success.
Difficulty:
Hard
Reference:
p. 485
287. Davis developed a method of measuring user satisfaction of information systems
based upon perceived usefulness and perceived ease of use.
Difficulty:
Easy
Reference:
p. 485
288. Perceived usefulness focuses on the attitudes of the user with regard to the degree to
which the system is perceived to bring utility or value to the activity within which it
is used.
Difficulty:
Medium Reference:
p. 485
289. Perceived ease-of-use focuses on the degree to which the users of the system perceive
the task to be easy to do.
Difficulty:
Medium Reference:
p. 485
290. One method of assessing the success of a DSS is to focus on the technical
functionality of the system.
Difficulty:
Easy
Reference:
p. 486
291. Utilizing the ratio of direct cost to direct benefit is an example of using
organizational success measures to assess a DSS.
Difficulty:
Easy
Reference:
p. 486
292. Integrating the DSS into the organization simply means that the new application is
merged into the existing computing infrastructure such that the appearance of a
seamless architecture appears to the user.
Difficulty:
Medium Reference:
p. 494
293. In functional integration, the various decision support functions with the DSS are
integrated and linked to those of the existing infrastructure. This linking includes
providing common menu access, inter- and intra-application transfer of data and
tools, and a common application interface at the same desktop client or workstation.
Difficulty:
Medium Reference:
p. 494
294. Physical integration involves the architectural bundling of the hardware, software,
and data communication characteristics associated with the new DSS into the existing
set of physical systems.
Difficulty:
Easy
Reference:
p. 494
295. Physical integration can begin before a DSS is designed.

Difficulty:
Medium Reference:
p. 494
296. One of the least common problems faced during the implementation and integration
of virtually any computer-based information system, including DSS, is the resistance
by certain individuals or groups to the changes associated with the new system.
Difficulty:
Medium Reference:
p. 495
297. Resistance to change can result from a number of different factors, including fear of
the unknown.
Difficulty:
Easy
Reference:
p. 495
298. Managers represent the single resistance group to the implementation of a DSS,
because they fear a loss of importance.
Difficulty:
Medium Reference:
p. 497

21.
_________________ is probably the most important and critical step in the entire
DSS design process because without its success, the greatest DSS ever created
will go unused or even unnoticed.
a. Design
b. Implementation
c. Requirements Analysis
d. Physical Design
Difficulty:
22.
Easy
Reference:
p. 479
Medium
Reference:
p. 481
According to Alter, which of the following is not a DSS development category

impetus?
a. Entrepreneurial stimulus
b. User stimulus
c. Managerial stimulus
d. Environmental stimulus
Difficulty:
25.
p. 478
Which of the following is not a step in the Kolb-Frohman theory of change?

a. Scouting
b. Entry
c. Diagnosis
d. Refreezing
Difficulty:
24.
Reference:
According to this theory, the process of change occurs in three basic steps:
unfreezing, moving, and refreezing.
a. Kolb-Frohman
b. Structuration
c. Contingency
d. Lewin-Schein
Difficulty:
23.
Easy
Medium
Reference:
p. 481
One common measure of success suggests that users will view a DSS as
favorable if it is seen as effective in supporting the decision-making process. This
measure is known as:
a. perceived usefulness.
b. perceived ease of use.
c. user satisfaction.
d. system use.
Difficulty:
Medium
Reference:
p. 485
26.
The ________________ construct focuses on the attitudes of the user with regard
to the degree to which the system is perceived to bring utility or value to the
activity within which it is used.
a. perceived usefulness
b. perceived ease-of-use
c. user satisfaction
d. system use
Difficulty:
27.
Medium
Reference:
p. 485
Hard
Reference:
p. 482
Which DSS implementation pattern is characterized by a consultant attempting to

sell the need for a DSS to the user?
a. Join hands and circle around
b. Service with a smile
c. R&D
d. Used car salesperson
Difficulty:
30.
p. 485
Which DSS implementation pattern is associated with high levels of user

involvement and initiation?
c. R&D
Difficulty:
29.
Reference:
The ________________ construct focuses on the degree to which the users of the
system perceive the tool to be easy to use.
a. perceived usefulness
b. perceived ease-of-use
c. user satisfaction
d. system use
Difficulty:
28.
Medium
Easy
Reference:
p. 483
Which DSS implementation pattern is associated with users who are looking to
buy a product?
c. R&D
Difficulty:
Easy
Reference:
p. 482
31.
Which of the following is not a criterion for DSS success?

a. Fits well with the organizations planning methods.
b. Fits well with the political approach to decision making within the
organization.
c. Is considered both cost effective and valuable relative to its development
costs.
d. All of the above are DSS success criteria.
Difficulty:
32.
p. 487
Easy
Reference:
p. 487
This category of assessment takes a micro focus on performance and addresses

issues related to the functionality of the DSS within the specific problem context
for which it was developed. Decision quality can be assessed in terms of time
spent in the decision process, number of alternatives evaluated, and span of
information searched. Additionally, qualitative measures dealing with trust or
confidence, satisfaction, and understanding, can also be included in this measure.
a. System performance
b. Task performance
c. Business opportunities
d. Evolutionary aspects
Difficulty:
34.
Reference:
In this system measurement category, the quality of the computer system

becomes the focus. Issues such as response time, system availability, usage time,
reliability, and quality of system support, among others are identified and
measured. Measures in this category can be obtained using a variety of methods
including direct observation, event logging, and attitude or perceptual construct
surveys.
b. Task performance
Difficulty:
33.
Easy
Medium
Reference:
p. 488
This category measures the factors that contribute to the organizational aspects of
the DSS. This category is primarily quantitative in nature and includes measures
focusing on increases in revenue, cost reductions, increases in training
effectiveness, increases in competitive advantages, and changes in productivity,
among many others.
b. Task performance
Difficulty:
Medium
Reference:
p. 488
35.
The degree to which the DSS adapts to changes within the problem context and
environment is the focus of this category of performance measurement. Inherent
in providing support to ill-structured decisions and problem-solving tasks are the
changes that can occur in the users decision-making behavior, problem
characteristics, and circumstances. The ability of a DSS to adapt to these
dynamics is often a function of the original development tool selected and the
ability of the user to make necessary changes to data or models.
b. Task performance
Difficulty:
36.
p. 488
Hard
Reference:
p. 489
The process by which the new DSS application is merged into the existing
computing infrastructure such that the appearance of a seamless architecture
appears to the user is called:
a. design.
b. maintenance.
c. implementation.
d. integration.
Difficulty:
38.
Reference:
Which of the following takes a process-centric perspective with regard to the

design of an information system and its associated applications?
a. DSS management
b. Issue-based management
c. Process based management
Difficulty:
37.
Medium
Easy
Reference:
p. 494
In __________ integration, the various decision support functions with the DSS
are integrated and linked to those of the existing infrastructure. This linking
includes providing common menu access, inter- and intra-application transfer of
data and tools, and a common application interface at the same desktop client or
workstation.
a. physical
b. functional
c. technical
Difficulty:
Medium
Reference:
p. 494
39.
_________________ integration involves the architectural bundling of the

hardware, software, and data communication characteristics associated with the
new DSS into the existing set of physical systems.
a. Physical
b. Functional
c. Technical
Difficulty:
40.
Medium
Reference:
p. 494
Which of the following is a factor that can lead to resistance to change within an
organization?
a. Fear of the unknown
b. Differing perceptions
c. Conservationism
Difficulty:
Easy
Reference:
p. 496
Essay Questions
41.
Define the Lewin-Schein Change Theory.

1.
42.
What are the seven steps of the process of change in the KolbFrohman Model?
90.
List and briefly describe the six generic DSS implementation

patterns.
91.
List seven characteristics of overall software quality.
92.
Identify the factors that cause organizational resistance to change.
Chapter 16
Creative Decision Making and Problem Solving
299. Creativity involves the translation of our unique gifts, talents, and vision into some
form of external reality that is both new and useful.
Difficulty:
Easy
Reference:
p. 504
300. Creativity can involve the combining of existing objects intended for one purpose
into some other completely different purpose.
Difficulty:
Easy
Reference:
p. 504
301. Intelligence combines thinking and learning.
Difficulty:
Easy
Reference:
p. 505
302. The psychoanalytic perspective maintains that creativity is a preconscious mental

activity. In other words, creative thinking occurs in our subconscious thoughts and, as
such, is not directly accessible to our conscious thoughts.
Difficulty:
Easy
Reference:
p. 508
303. Creativity in problem solving and planning can be defined as the ability of a subject
in a choice situation to modify self-imposed constraints so as to enable him to select
courses of action that he would otherwise produce on his own.
Difficulty:
Medium Reference:
p. 506
304. Scheduling creativity requires a highly skilled information technology project
manager.
Difficulty:
Hard
Reference:
p. 507
305. The psychoanalytic perspective argues that creativity is nothing more than a natural
response to stimuli within our individual environments and that certain combinations
of stimuli can lead to more creative behavior than other combinations.
Difficulty:
Medium Reference:
p. 508
306. The process orientation view sees creativity as a property of a thought process that
can be acquired and improved through instruction and practice.
Difficulty:
Medium Reference:
p. 508
307. Logical thinking is perhaps the most common, most widely used, and most often
recommended approach to solving a problem. This method of thinking is rooted in
the model-building and quantitative methods of management science and is an
integral part of the design and development of a computer-based DSS.
Difficulty:
Easy
Reference:
p. 509
308. Lateral thinking is based upon the premise that the human mind naturally processes
and stores information in accordance with a specific pattern of thought and action.
Because of this logical categorization process, the mind becomes hindered in any
attempt to change these recognized patterns of thought. Lateral thinking disrupts
these patterns through the introduction of discontinuity.
Difficulty:
Medium Reference:
p. 509
309. Three major activities promote lateral thinking processes: (1) creativity, (2) analysis
and (3) initiative.
Difficulty:
Medium Reference:
p. 509
310. Exaggeration can be used as a method of change.
Difficulty:
Hard
Reference:
p. 510
311. The most common method of introducing change from outside the problem context is
to use analogies.
Difficulty:
Medium Reference:
p. 510
312. Opposite thinking takes the position that certain elements within a problem context
are more critical to any solution outcome.
Difficulty:
Medium Reference:
p. 511
313. Critical thinking is a method of problem solving where the decision-maker simply
takes the perspective of someone other than himself or herself. This is a form of
standing in anothers shoes. Using this method, a decision maker can often gain
insight into why a particular problem exists in the first place.
Difficulty:
Medium Reference:
p. 511
314. One of the most common barriers to creativity is a result of problem solvers making
assumptions regarding potential outcomes that are untrue.
Difficulty:
Medium Reference:
p. 513
315. Creative thought can be inhibited by criticism.
Difficulty:
Easy
Reference:
p. 514
316. The vast majority of creative problem-solving techniques applicable in an electronic

decision support mechanism can be categorized into an easily manageable taxonomy
consisting of four basic categories: free association, structured relationships, group
techniques, and serendipity.
Difficulty:
Easy
Reference:
p. 515
317. Osborns Idea Checklist requires that users write down attributes of a problem, list as
many alternatives under each attribute as possible, and then consider all possible
combinations.
Difficulty:
Hard
Reference:
p. 518
318. AHP is a mathematically based theory for use in decision making.
Difficulty:
Easy
Reference:
p. 521

21.
Which of the following is not a characteristic of creativity?

a. Intelligence
b. Academic achievement
c. Intuition
Difficulty:
22.
Easy
Reference:
p. 504
Medium
Reference:
p. 508
The _______________ perspective argues that creativity is nothing more than a natural
response to stimuli within our individual environments and that certain combinations of
stimuli can lead to more creative behavior than other combinations.
a. psychoanalytic
b. behavioral
c. process orientation
Difficulty:
25.
p. 505
The _____________ perspective maintains that creativity is a preconscious mental

activity. In other words, creative thinking occurs in our subconscious thoughts and, as
such, is not directly accessible to our conscious thoughts.
a. psychoanalytic
b. behavioral
Difficulty:
24.
Reference:
Which of the following statements is true of creativity?

a. A creative person does things never done before.
b. Creativity involves the translation of unique gifts, talents and vision into some form
of external reality that is new and useful.
c. Creativity can involve combining objects intended for one purpose into a completely
different purpose.
Difficulty:
23.
Hard
Medium
Reference:
p. 508
The __________________perspective sees creativity as a property of a thought process

that can be acquired and improved through instruction and practice.
a. psychoanalytic
b. behavioral
Difficulty:
Medium
Reference:
p. 508
26.
Which of the following is not considered one of the five basic categories of ways of
thinking?
a. Logical
b. Lateral
c. Critical
d. Intuition
Difficulty:
27.
Medium
Reference:
p. 509
Medium
Reference:
p. 509
This method of thinking takes the position that there exists certain elements within a
problem context that are most crucial to the significance of any solution outcome.
a. Logical
b. Lateral
c. Critical
d. Intuition
Difficulty:
30.
p. 509
This method of thinking is based upon the premise that the human mind naturally
processes and stores information in accordance with a specific pattern of thought and
action.
a. Logical
b. Lateral
c. Critical
d. Intuition
Difficulty:
29.
Reference:
This method of thinking is rooted in the model-building and quantitative methods of

management science and is an integral part of the design and development of a computerbased DSS.
a. Logical
b. Lateral
c. Critical
d. Intuition
Difficulty:
28.
Easy
Medium
Reference:
p. 511
______________ thinking is a method of problem solving where the decision-maker

simply takes the perspective of someone other than himself or herself. This is a form of
standing in anothers shoes. Using this method, a decision maker can often gain insight
into why a particular problem exists in the first place.
a. Lateral
b. Opposite
c. Intuition
Difficulty:
Medium
Reference:
p. 511
31.
Which of the following is not a major activity available to promote lateral thinking?
a. Evaluation
b. Alternatives
c. Provocation
Difficulty:
32.
Hard
Reference:
p. 509
Easy
Reference:
pp. 513-514
__________ is one of the most common barriers to creativity and is identified by

problem solvers who make assumptions regarding potential outcomes that are fabricated
or untrue.
a. Self-constraining beliefs
b. Fear of criticism
c. Lack of confidence
d. Stress
Difficulty:
35.
p. 509
Which of the following is not a barrier to creativity?

a. Self-constraining beliefs
b. Fear of criticism
c. lack of confidence
Difficulty:
34.
Reference:
Which of the following is not a characteristic of a vertical thinking process?

a. Guarantees that at least a minimally acceptable solution will be found.
b. Focuses primarily on the obvious and tends to process using established patterns of
thought.
c. Chance intrusions are welcomed and nothing is considered irrelevant.
d. All of the above are characteristics of vertical thinking.
Difficulty:
33.
Medium
Easy
Reference:
p. 513
Which of the following is untrue of barriers to creativity?

a. Not all barriers to creativity are self-imposed.
b. Environments in which quick production of thought is the norm enhance creativity.
c. Lack of introspection can be a barrier to creativity.
Difficulty:
Hard
Reference:
p. 515
36.
Which of the following is major category of problem-solving techniques?

a. Free association
b. Serendipity
c. Group techniques
Difficulty:
37.
Medium
Reference:
p. 516
Easy
Reference:
p. 517
The _________ technique requires the user to write down attributes of a problem, list as
many alternative options under each attribute as possible, and then consider all possible
combinations and permutations of the alternatives.
a. Osborns idea checklist
b. morphological forced connections
c. analytic hierarchy process
Difficulty:
40.
p. 515
Which of the following is true of brainstorming?

a. It can be facilitated in a structured manner.
b. It can be facilitated in an unstructured manner.
c. It can be conducted individually or collectively.
Difficulty:
39.
Reference:
Which category of problem solving techniques contains two goals: (1) divergent thinking
and (2) the generation of ideas?
a. Serendipity
b. Free association
c. Brainstorming
Difficulty:
38.
Easy
Medium
Reference:
p. 518
Which of the following is not an element of the general form of the model for the
Analytic Hierarchy Process?
a. Criteria
b. Alternatives
c. Decision
d. All of the above are elements.
Difficulty:
Easy
Reference:
p. 520
Essay Questions
41.
42.
93.
What approaches can be utilized to provoke changes in lateral

thinking?
List the steps involved in Nominal Group Technique.
Describe the basis of lateral thinking.
94.
List and briefly describe the three major activities in promoting lateral thinking
processes.
95.
What is creativity? Explain it from different perspectives.
Chapter 17
Intelligent Software Agents, BOTS, Delegation, and Agency
319. Delegation involves the discretionary authority to autonomously act on behalf of
another.
Difficulty:
Easy
Reference:
p. 530
320. An autonomous agent takes on the responsibility of completing a task that is
delegated to you.
Difficulty:
Easy
Reference:
p. 530
321. Delegation enables you to take on more responsibility
Difficulty:
Easy
Reference:
p. 530
322. Information systems enable time-consuming activities to be accomplished in a more

expedient manner only when delegated to subordinate employees
Difficulty:
Easy
Reference:
p. 531
323. The concept of the computer responding to human intervention is referred to as
indirect manipulation.
Difficulty:
Easy
Reference:
p. 531
324. Intelligent software agents act autonomously on behalf of the user.
Difficulty:
Easy
Reference:
p. 531
325. Intelligent software agents replace the need for any human intervention.
Difficulty:
Medium Reference:
p. 531
326. The concept of delegacy centers on consistency.

Difficulty:
Medium Reference:
p. 531
327. Intelligent software agents on the Internet and intranets are moving towards
personalization and diversification.
Difficulty:
Easy
Reference:
p. 533
328. The concept of agency consists of techniques, concepts, and applications to
personalize, customize, elaborate, delegate, and catalyze the processes in the online
marketplace.
Difficulty:
Medium Reference:
p. 535
329. Supplier-driven agency relies primarily on pull technologies.
Difficulty:
Medium Reference:
p. 535
330. A user-driven agency enables an end-user to be able to utilize push technologies to

customize their information needs.
Difficulty:
Medium Reference:
p. 535
331. Agency architecture defines the mathematical formulas for representing and
reasoning about the properties of agents.
Difficulty:
Medium Reference:
p. 537
332. Autonomy is the characteristic of an agent that acquires information necessary to
function by monitoring the users actions.
Difficulty:
Medium Reference:
p. 540
333. Anthropomorphism is the embodiment of a principle, attitude, or view of life.
Difficulty:
Medium Reference:
p. 541
334. Because of the static nature of intelligent agents, many are needed to develop an
effective e-commerce site.
Difficulty:
Hard
Reference:
p. 541
335. Organizational agents are far more prevalent across the Internet than personal agents.
Difficulty:
Medium Reference:
p. 544
336. A watcher agent learns from a users past behavior.
Difficulty:
Medium Reference:
p. 546
337. A helper agent is designed to assist a user in an autonomous manner without human
intervention.
Difficulty:
Medium Reference:
p. 547
338. Consumer recommendations can be presented to people through the use of
automated collaboration filtering.
Difficulty:
Easy
Reference:
p. 551

21.
When you agree to take on the responsibility for completing a task from another,
you act as a(n) _____________.
a. delegate
b. independent agent
c. autonomous agent
Difficulty:
22.
Easy
Reference:
p. 531
Easy
Reference:
p. 533
Which of the following is not an agency type?

a. Supplier-driven agency
b. User-driven agency
c. Market-driven agency
d. All of the above are agency types.
Difficulty:
25.
p. 530
Which of the following is true of software agents?

a. They can be personalized to meet a users needs.
b. They operate as background tasks.
c. There are many different types of software agents.
Difficulty:
24.
Reference:
Software that knows a users interests and can act autonomously on their behalf
is referred to as:
a. an intelligent agent.
b. a script file.
c. artificial intelligence.
Difficulty:
23.
Easy
Medium
Reference:
p. 535
Which of the following is not true of an agency?

a. It consists of techniques, concepts and applications to personalize processes.
b. It influences the content that it presents.
c. They can be categorized as organizational or personal.
Difficulty:
Hard
Reference:
p. 535
26.
_________ answers the question of what an agent is, as well as the mathematical
formalisms for representing and reasoning about the properties of agents.
a. Agent theory
b. Agent architecture
c. Agent Language
Difficulty:
27.
Easy
Reference:
p. 537
Easy
Reference:
p. 537
Which types of agents represents two orthogonal concepts: the ability for
autonomous execution and the ability to perform domain-oriented reasoning?
a. AIMA
b. MuBOT
c. Hayes-Roth
Difficulty:
30.
p. 537
__________ addresses the problem of designing hardware and software systems

that will satisfy the properties specified by the agent theorists.
a. Agent theory
c. Agent language
Difficulty:
29.
Reference:
_________ focuses on the development and deployment of software languages

for programming and experimenting with intelligent software agents.
a. Agent theory
c. Agent language
Difficulty:
28.
Easy
Hard
Reference:
p. 539
Which types of agents collaborate, are autonomous, trustworthy and degrade

gracefully in the face of a communications mismatch?
a. SodaBot
b. IBM
c. KidSim
Difficulty:
Hard
Reference:
p. 539
31.
Which types of agents are computational systems that inhabit some complex
dynamic environment and act autonomously, and by doing so realize a set of
goals for which they are designed?
a. Maes
b. Foner
c. Wooldridge-Jennings
d. FAQ
Difficulty:
32.
Easy
Reference:
p. 540
Medium
Reference:
p. 541
A(n) _______ is defined as an embodiment or concrete manifestation of a

principle, attitude, view of life, or the like.
a. personalizability
b. discourse
c. anthropomorphism
Difficulty:
35.
p. 539
_________ is the ascription of humanlike characteristics to an otherwise nonhuman entity.

a. Personalizability
b. Discourse
c. Anthropomorphism
Difficulty:
34.
Reference:
Which of the following is not a common characteristic of intelligent agents?

a. Autonomy
b. Anthropomorphism
c. Risk and trust
d. All of the above are common characteristics.
Difficulty:
33.
Hard
Medium
Reference:
p. 541
Which of the following is an advantage of a transportable agent?

a. Customization
b. Fault tolerance
c. Efficiency
Difficulty:
Easy
Reference:
p. 542
36.
Which of the following is not a classification of Brustolonis taxonomy of

software agents?
a. Planning agent
b. Regulation agent
c. Mobility agent
d. Adaptive agent
Difficulty:
37.
Easy
Reference:
p. 546
Easy
Reference:
p. 547
Which of the following is not an attribute role of agents within the Gaia
methodology?
a. Permissions
b. Protocols
c. Use cases
d. Activities
Difficulty:
40.
p. 544
Which type of agent is designed to facilitate and assist with online shopping
activities?
a. Helper agent
b. Shopping agent
c. Watcher agent
d. Learning agent
Difficulty:
39.
Reference:
Which type of agent searches for the emergence of specific information?

a. Learning agent
b. Watcher agent
c. Passive agent
Difficulty:
38.
Medium
Medium
Reference:
p. 558
Which of the following is used by UML to model the world as relations between
entities using static class diagram format?
a. Protocol diagram
b. Architecture diagram
c. Ontology diagram
Difficulty:
Medium
Reference:
p. 561
Essay Questions
41.
Provide a definition for Intelligent Software Agent.
42.
Distinguish between a watcher agent and a learning agent.
96.
List and describe the common characteristics of Intelligent Software Agents.
97.
Define the classifications of agents within Brustolonis Taxonomy of Software

Agents?
98.
List the twelve Intelligent Software Agent accessibility guidelines.
Chapter 18
Decision Support in the Twenty-First Century
1.
Decision support systems continue to increase in importance as a result of rapid

increases in the amount of data to be filtered and analyzed.
Difficulty:
Easy
Reference:
p. 576
2.
A major problem in the development of DSSs is a lack of GUIs to help integrate

disparate architectures or platforms.
Difficulty:
Easy
Reference:
p. 576
3.
One of the significant advantages of DSSs is that they are completely secure and can
therefore be accessed across any network.
Difficulty:
Easy
Reference:
p. 577
4.
One area of future DSS growth is advanced data management capabilities, including
support for hypertext and multimedia.
Difficulty:
Easy
Reference:
p. 577
5.
Virtual reality can potentially alter the manner in which users are trained to use
information systems.
Difficulty:
Medium Reference:
p. 578
6.
Two major issues that will impact the future of expert systems are knowledge
management and virtual databases.
Difficulty:
Medium Reference:
p. 578
7.
A high performance storage system (HPSS) is software that is useful for the
management of large rule sets.
Difficulty:
Medium Reference:
p. 579
8.
The ultimate design goal for expert system knowledge acquisition is to enable the
user to encode their own knowledge.
Difficulty:
Easy
Reference:
p. 580
9.
Virtual information access and analysis provides a comprehensive access to

multimedia, graphical and text data but is limited to internal data.
Difficulty:
Hard
Reference:
p. 581
10.
Collaborative filtering applies human thought, in the form of a database of user

preferences.
Difficulty:
Medium Reference:
p. 583

11.
DSSs have impacted which of the following areas?

a. Medicine
b. Manufacturing
c. Forestry
Difficulty:
12.
Medium
Reference:
p. 576
Easy
Reference:
p. 577
Which of the following is not an issue that is crucial to the future of expert
systems?
a. Knowledge management
b. Network simulation
c. AI requirements for intelligent databases
Difficulty:
15.
p. 575
Which of the following enables individuals to immerse themselves into a

simulated environment?
a. Environmental analysis
b. Virtual analysis
c. Virtual reality
Difficulty:
14.
Reference:
_____________ is the term that describes the phenomena of data doubling every
year, while at the same time a typical knowledge analyst can only absorb 5% of
the data.
a. Online analytical processing
b. Information overload
c. Virtual information analysis
Difficulty:
13.
Easy
Medium
Reference:
p. 578
Which of the following is true of a high-performance storage system (HPSS)?

a. An HPSS is software that provides hierarchical storage management.
b. An HPSS supports scalability.
c. A goal of an HPSS is to move files at speeds significantly faster than todays
current storage technology.
Difficulty:
Medium
Reference:
p. 579
16.
Which of the following is true of knowledge management?

a. Knowledge management involves the codification of thoughts and
experiences.
b. The goal of a knowledge management system is to allow the expert to encode
their own knowledge directly into the system.
c. Knowledge management supports multiple problem context generalization.
Difficulty:
17.
Easy
Reference:
p. 581
Medium
Reference:
p. 583
Which of the following is not an issue affecting intelligent software agents?

a. Vigilance
b. Privacy
c. Legal issues
d. All of the above are issues affecting ISAs.
Difficulty:
20.
p. 580
Which of the following utilizes a database of user preferences in order to predict

user outcomes?
a. Personalization agents
b. Collaborative filtering
c. Active filtering
Difficulty:
19.
Reference:
_________ provides access to both organizational and external information

through visual screens that combine text, data, and images.
a. VIAA
b. Knowledge management
c. EIS
Difficulty:
18.
Easy
Easy
Reference:
p. 584
Which of the following is a method to determine the degree of humanlike

intelligence displayed by a computer?
a. Deming test
b. Gates test
c. Juran test
Difficulty:
Hard
Reference:
p. 590
Essay Questions
21.
Briefly describe how a DSS can be used to support manufacturing.
22.
Briefly describe virtual reality.
23.
What is a High Performance Storage System?
24.
What is Moores Law?
25.
Briefly describe the Turing test.

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A DSS is used only for unstructured decisions.

The purpose of a DSS is to replace the decision maker.

A DSS facilitates learning on the part of the decision maker.

The most powerful classification of DSSs is the Universal DSS.

A DSS is normally designed to be wide in its scope of application.

Model acquisition is the process by which new information is derived from a

A model is a simplification of some event or process constructed for the purpose of

Internal data normally comes from an organizations transaction processing systems

Multiple Choice Questions

Strategic planning refers to which of the following activities?

Limitations of a DSS include which of the following?

Which of the following contributed to the development of the concept of decision

Management control refers to which of the following activities?

Operational control is best associated with which of the following activities?

One of the most important characteristics of a model is that:

Which of the following is considered a subsystem within the data management

The components of a DSS can be classified into which of the following?

The two primary responsibilities of the MBMS are:

Which of the following is a characteristic of a DSS?

Which of the following is not a benefit of DSS use?

Which of the following is the DSS classification proposed by Donovan and

Which of the following is not a DSS usage category?

Which of the following is a function of the presentation language of a DSS?

Describe the general functions of the Model Base Management System.

What are some of the common characteristics of a decision

List the five components of a DSS

Is a universal DSS possible? Why or why not?

List the general functions of the DBMS.

What are the benefits of DSS use?

What are the two main responsibilities of the DBMS?

Compare and contrast data-centric versus model-centric systems,

Compare the benefits and limitations of highly procedural

All decisions in an organization are ultimately made by a single individual.

A problem is defined as the perception of a difference between the current state of

The manner in which a decision is made is referred to as decision style.

Decision style is affected by the perception of the problem.

Policies and procedures can affect organizational decision making.

Simon proposed to classify problems from procedural to non-procedural.

Programmed decisions are more difficult to automate in a DSS than non-programmed

Mintzberg classifies adaptive activities as characterized by high risk and motivated

According to Thompson, his classification scheme differentiates decisions based

Simon referred to the process of search-limiting strategies as inferencing.

Symptoms of a problem are identical to the problem itself.

Stereotyping is a common perceptual block.

The tendency to view alternatives as mutually exclusive events is a bias of individual

Multiple Choice Questions

Which of the following is not part of the decision-making process?

Which of the following is not a decision style behavior?

Which of the following is not a factor that affects decision style?

Which of the following is not a category of decision makers within an organization?

According to Mintzberg, which of the following is not a decision typology?

According to Delbecq, which of the following is not a classification scheme for

The perception of a problem context is typically caused by one or more:

According to Thompson, which of the following is not a type of strategy based

Simon classified problems on a continuum that ranged from:

Which of the following is not a satisficing strategy?

Which of the following is not an optimizing strategy?

Define a good decision.

List 10 common types of support provided by a DSS.

Define Mintzbergs activity-based decision typology.

Define what is meant by the term bounded rationality.

List the major components of the decision-making process.