Anda di halaman 1dari 55

FLIGHT

DISPATCHER
MANUAL
(FDM)

2nd Edition
Revision No.: 01

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

PREFACE
This Flight Dispatch Manual is enabled by and consistent with Asian Aerospace
Corporation Company Flight Operations Manual. It includes instructions and information
necessary for flight dispatch personnel involved with the operations of Asian Aerospace
Corporation aircraft to perform their duties and responsibilities with a high degree of safety.

Dispatchers must be thoroughly familiar with the content of this manual as it pertains to
their areas of responsibility. All dispatchers are charged with having a good working knowledge
of all regulations and other Asian Aerospace Corporation manuals pertinent to the exercise of
their Dispatcher Certificates.

CAPT. EDILBERTO R. MEDINA


President & Chief Operating Officer
Accountable Manager

2nd Edition
Revision No.: 01

Preface
- ii -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

LIST OF EFFECTIVE PAGES


PART
Cover Page
Preface
List of Effective Pages
Record of Revisions
Distribution Lists
Table of Contents

Chapter 1

Chapter 2

Chapter 3

2nd Edition
Revision No.: 01

PAGE
i
ii
iii - iv
v
vi
vii ix
CHAPTER 1
11
12
13
14
15
16
17
18
19
1 10
1 11
1 12
1 13
CHAPTER 2
21
22
23
24
25
26
27
28
29
2 10
2 11
2 12
2 13
2 14
2 15
CHAPTER 3
31
32
33
34
35
Preface

- iii -

REVISION
NUMBER
01
01
01
01
01
01

REVISION
DATE
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014

01
01
01
01
01
01
01
01
01
01
01
01
01

02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014

01
01
01
01
01
01
01
01
01
01
01
01
01
01
01

02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014

01
01
01
01
01

02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Chapter 4

2nd Edition
Revision No.: 01

36
37
38
CHAPTER 4
41
42
43
44
45
46
47
48
49
4 10

Preface

- iv -

01
01
01

02 July 2014
02 July 2014
02 July 2014

01
01
01
01
01
01
01
01
01
01

02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014
02 July 2014

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

RECORD OF REVISIONS
Formal revisions to this manual are issued periodically by the Flight Operations Department
to provide current policies and information not previously furnished.
Revision
No.

Revision Date

00
01

May 2012
July 2, 2014

2nd Edition
Revision No.: 01

Effective Date of
Revision

Date
Inserted

Inserted By

October 19, 2012

Record of Revisions
-v -

Revision Date:
02 July 2014

OPERATIONS MANUAL

DISTRIBUTION LISTS
This Flight Dispatcher Manual includes a Distribution List to ensure proper distribution of
the manual and to demonstrate to the CAAP that all personnel involved in Flight Dispatch and
Operations have access to the relevant information. This does not mean that all personnel have to
be in recipient of the manual but a reasonable amount of manuals are distributed within the
organization, so as that the concerned personnel may have quick and easy access to the manual.
Accordingly, this Flight Dispatcher Manual shall be distributed as follows:

CONTROL
NO.

MANUAL HOLDER

REMARKS

Master Copy

Quality Manager

Hard Copy + Soft Copy

01

President and Chief


Operating Officer/
Accountable Manager

Soft Copy

02

Chief Executive
Officer

Soft Copy

03

Director of Flight
Operations

Hard Copy + Soft Copy

04

Director of Safety

Soft Copy

05

Director of
Maintenance

Soft Copy

07

CAAP

Hard Copy

08

Library

Hard Copy + Soft Copy

*Note: Soft Copy will be saved on CD or USB.

2nd Edition
Revision No.: 01

Distribution Lists
- vi -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

TABLE OF CONTENTS
Title
Page
CHAPTER 1
GENERAL
1
3
1.1 Organizational and Responsibilities...............
1.1.1 General............................... 3
1.1.2 Organization Structure and Responsibilities...................... 3
1.2 Staff...................................... 3
1.2.1 Shift Management............................................................. 3
1.2.2 Operational Briefing........................................................... 3
1.2.3 Duty and Rest.................................................................... 3
1.3 Licenses and Requirements. 4
1.3.1 License Requirement... 4
1.3.2 Eligibility Requirement.... 4
1.3.3 Knowledge Requirement.... 4
1.3.4 Experience Requirement. 5
1.3.5 Skill Requirement. 6
1.3.6 Curreny of License... 7
1.3.7 Qualification Responsibilities.. 7
1.4 Flight Dispatchers Duties and Responsibilities. 7
1.4.1 Flight Dispatchers Duties and Responsibilities.. 7
1.4.2 Flight Release.. 9
1.4.3 Flight Dispatch Communication. 9
1.4.4 Retention of Flight Documentation for Non-routine Flight10
1.4.5 Flight Dispatchers Quick Reference Handbook..10
1.4.6 Communications Record 10
1.4.7 Shift Log 11
CHAPTER 2
TRAINING PROGRAMS
1
2.1 General.... 3
2.1.2 Guidelines or Philosophy of the Training..... 3
2.1.2 Method of Training and Checking. 3
2.2 Definitions 4
2.3 Flight Dispatchers Approved Training Programs.. 6
2.3.1 Initial New Hire Training. 6
2.3.2 Initial Equipment Training... 7
2.3.3 Transition Training... 7
2.3.4 Recurrent Training... 7
2.3.5 Requalification Training 7
2.3.6 Summary of Trainings. 8
2.3.7 Cockpit Familiarization 8
2.3.7.1 Dress Code. 9
2.3.7.2 Reporting Time 9
2.3.7.3 Pre-Flight. 9
2.3.7.4 In-Flight 9
2.3.7.5 Post-Flight 9
2.3.8 Joint Crew Resource Management (CRM) .. 9
2nd Edition
Revision No.: 01

Table of Contents
- vii -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.3.9 On the Job Training.. 10


2.4 Retention of Training Records10
2.5 Supplement I Flight Dispatchers Approved Training
Program Syllabus and Checklist...10
2.5.1 Initial New Hire Training Syllabus10
2.5.2 Initial Equipment Training 12
2.5.3 Transition Training13
2.5.4 Recurrent Training Syllabus13
CHAPTER 3
OPERATIONAL CONTROL
1
3.1 General........ 3
3.2 Flight Dispatch Responsibilities....... 3
3.3 Flight Operations Control... 3
3.3.1 General..... 3
3.3.2 Principles Governing Flight Operations Control 4
3.4 Ops Controller Dispatch Control Functionalities. 5
3.4.1 General..... 5
3.4.2 Pre-Flight...... 5
3.4.3 In-Flight...... 5
3.4.4 Post-Flight........ 6
3.4.5 Flight Following.... 7
3.4.5.1 General.... 7
3.4.5.2 Mode of Operations.... 7
3.4.5.3 Communication Facilities..... 7
CHAPTER 4
DISPATCH PROCEDURE
1
4.1 General........ 3
4.2 Dispatch Requirements..... 3
4.2.1 Regulatory and Company NOTAMS...3
4.2.2 Meteorological Information..... 3
4.2.3 Operational Flight Plan (OFP).3
4.2.4 Canned Flight Plan (CFP)....3
4.2.5 Minimum Equipment List (MEL) /
Configuration Deviation List (CDL) ....4
4.2.6 ATC Flight Plan......4
4.2.7 Repetitive Flight Plan (RPL).....5
4.2.8 ETOPS Operations....5
4.3 Flight Planning..... 5
4.3.1 Fuel Policy..... 5
4.3.2 Application and Interpretation of
5
Aerodrome Forecast and Planning Minima.
4.3.2.1 Application of Aerodrome Forecast.. 5
4.3.2.2 Interpretation of Aerodrome Forecast.. 5
4.3.2.3 Planning Minima.... 6
4.3.3 Estimate Zero Fuel Weight (EZFW)....6
4.3.4 Routing....... 6
4.3.5 Flight Profile...... 6
2nd Edition
Revision No.: 01

Table of Contents
- viii -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

4.3.6 Cruise Mode...... 7


4.3.7 Weight Limitations....... 7
4.4 Original Dispatch or Flight Release, Re-dispatch
or Amendment of Dispatch or Flight Release.... 8

2nd Edition
Revision No.: 01

Table of Contents
- ix -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

CHAPTER 1
GENERAL

2nd Edition
Revision No.: 01

Chapter 1
-1-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

TABLE OF CONTENTS
Title
Page
CHAPTER 1
GENERAL
1
1.1 Organizational and Responsibilities............... 3
1.1.1 General............................... 3
1.1.2 Organization Structure and Responsibilities..................... 3
1.2 Staff...................................... 3
1.2.1 Shift Management............................................................. 3
1.2.2 Operational Briefing.......................................................... 3
1.2.3 Duty and Rest................................................................... 3
1.3 Licenses and Requirements. 4
1.3.1 License Requirement... 4
1.3.2 Eligibility Requirement.... 4
1.3.3 Knowledge Requirement.... 4
1.3.4 Experience Requirement. 5
1.3.5 Skill Requirement. 6
1.3.6 Curreny of License... 7
1.3.7 Qualification Responsibilities.. 7
1.4 Flight Dispatchers Duties and Responsibilities. 7
1.4.1 Flight Dispatchers Duties and Responsibilities.. 7
1.4.2 Flight Release.. 9
1.4.3 Flight Dispatch Communication. 9
1.4.4 Retention of Flight Documentation for Non-routine Flight10
1.4.5 Flight Dispatchers Quick Reference Handbook..10
1.4.6 Communications Record 10
1.4.7 Shift Log 11

2nd Edition
Revision No.: 01

Chapter 1
-2-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

1.1.

Organization and Responsibilities

1.1.1 General
Flight Dispatch is designated as part of Flight Operations Department and located at
Flight Opeartions Control Center
Asian Aerospace Corporation, Manila
The Flight Dispatch section has important role towards Operational Control of all
Asian Aerospace Corporation flight.
1.1.2 Organization Structure and Responsibilities
Refer to Operations Manual Part A
1.2

Staff

The Department is currently staffed on a continuous ten (10) hours per day basis by
licensed Flight Dispatchers, in accordance with CAAP requirements, to ensure that the
dispatch of all flights is accomplished in strict compliance with the Philippines CAR and
respective Company's Operations Manual.
1.2.1 Duty Management
Each duty period shall be managed by the Flight Operations Manager who shall
oversee flight dispatch operations in conforming to the safe, legal and efficient framework
of the Company. He/She shall also ensure that the duty Flight Dispatcher/s starting their
daily futy period is fully briefed on the Operational Control details of the day.
1.2.2 Operational Briefing
Daily Operational breifing will be conducted by the Flight Operations Manager so as
to enable the Flight Dispatcher/s that is reporting for duty to become thoroughly familiar
with the actual and forecast weather conditions enroute and at operational airports,
NOTAMS, aircraft status, MEL items, and the Dispatch Information File.
1.2.3 Duty and Rest
The Flight Dispatchers duty and rest hours shall be as follows:
i.

2nd Edition
Revision No.: 01

He/She shall not be on duty for more than 10 hours in a 24 hours except for in
the event of an Emergency.

Chapter 1
-3-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

1.3

ii.

When he/she has been on duty for more than 10 hours, he/she shall or provided
with a minimum rest period of not less than 8 hours before commences the next
duty.

iii.

He/she shall have at least rest of 24 hours period in a week.

License and Requirements

1.3.1 License Requirement


Asian Aerospace Corporation Flight Dispatchers licence requirements are based on
a requirements as specified by CAAP.
i.

No person may serve as an aircraft Flight Dispatcher (exercising responsibility


with the commander in the operational control of a flight) in connection with
company aircraft unless he/she has in his personal possession a current Flight
Dispatcher licence.

ii.

Each person who holds an Flight Dispatcher licence shall present it for inspection
upon the request by any authorized member of the operator or an authorized
representative of Civil Aviation Authority of the Philippines.

1.3.2 Eligibility Requirement


To be eligible for an Flight Dispatcher, a person must:
i.

Be at least 21 years of age;

ii.

Be able to read, speak, and understand the English language.

1.3.3 Knowledge Requirements


An applicant for an Flight Dispatcher licence must pass a written test on:
i.

The regulations of this proposal that apply to the duties of an aircraft Flight
Dispatcher;

ii.

The general system of collecting and disseminating weather information;

iii.

Interpreting aviation weather reports, including abbreviations and symbols, as


prescribed in this proposal;

iv.

The fundamentals of meteorology as applied to aircraft operations particularly as


to:

2nd Edition
Revision No.: 01

Chapter 1
-4-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

a. Surface and upper air weather maps and general characteristics of air
masses, pressure systems, and frontal systems, including their symbols and
nomenclature;
b. Cloud forms and their significance; and
c. Icing, turbulence, thunderstorms, fog and low ceilings, winds aloft, pressure
patterns flying, the influence of terrain on meteorological conditions, and
general principles of forecasting and analysis;
v.

Principles of aircraft navigation with particular respect to instruments operations


and procedures;

vi.

Communications facilities and procedures;

vii.

Air navigation facilities and procedures; and

viii.

Air Traffic Control procedures.

From the date of the issuance of the licence. A passing grade is evident and valid for
a period of 12 months after the date the test is given, that the applicant has complied with
this section.
1.3.4 Experience Requirements
An applicant for an Flight Dispatcher License must present documentary evidence
satisfactory to Asian Aerospace Flight Operations Manager (hereinafter referred to as the
"Administrator") that he/she has the experience prescribed in any one of the following
paragraphs:
i.

A total of at least 2 of the 3 years before the date he applies, in scheduled air
carrier operations, scheduled military aviation operations, or any other aircraft
operations that the Administrator finds provides equivalent experience:
a. As a pilot member of a flight crew;
b. As a flight radio operator of ground radio operation;
c. As a flight navigator;
d. As a meteorologist;
e. Performing other duties that the Administrator finds provide equivalent
experience.

ii.
2nd Edition
Revision No.: 01

A total of at least 2 of the 3 years before the date he/she applies, as an air route
traffic controller or a licensed air traffic control tower operator.
Chapter 1
-5-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

iii.

A total of at least 1 of the 2 years before the date he/she applies, as an Assistant
Flight Dispatcher under the direct supervision of a licensed Flight Dispatcher.

iv.

Within 90 days before the date he/she applies, successful completion of a course
of instruction approved by the Administrator as adequate for the training of an
Flight Dispatcher.

1.3.5 Skill Requirements


An applicant for an Flight Dispatcher license must pass a practical test:
i.

With respect to any one type of aircraft used in air carrier operations on:
a. Weight and balance limitations;
b. Performance operating limitations;
c. Using cruise control charts;
d. Fuel and oil capacities and rates of consumption; and
e. Using the operations manual;

ii.

On the characteristics of air routes and airports with particular reference to:
a. Landing areas;
b. Lighting facilities; and
c. Approach and landing facilities and procedures;

iii.

On the use and limitations of sensitive-type altimeters;

iv.

On applying available weather forecasts and reports to determine whether a flight


can be made safely;

v.

On using the appropriate operating manuals associated with aircraft flight


dispatch.

vi.

On dispatching and assisting a flight under adverse weather conditions;

vii.

On "Company Emergency Procedures."

2nd Edition
Revision No.: 01

Chapter 1
-6-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

1.3.6 Currency of License


The currency of the licence shall remain valid for a period of 1 year from the date of
its first issue and/or from its subsequent renewal date. To remain qualified, Flight
Dispatchers must:
i.

Satisfactorily complete Recurrent Training in accordance with the Asian


Aerospace Corporation approved training program for Flight Dispatchers.

ii.

Complete recurrent Cockpit Familiarization.

iii.

Satisfactory complete Competency Check and meet the standard as defined by


the company and CAAP.

1.3.7 Qualification Responsibilities


Asian Aersopace Corporation and each individual Flight Dispatcher are jointly
responsible to ensure that all Flight Dispatchers ground training; such as Recurrent
Training, Joint Crew Resource Management (JCRM), Competency Check, Cockpit
Familiarization are satisfactorily completed in a timely manner.
No Flight Dispatcher will exercise operational control over Asian Aerospace
Corporation flights unless all training and qualifications have been satisfactorily met.
1.4

Flight Dispatchers Duties and Reponsibilities

Asian Aerospace Corporations Flight Dispatch serves as a coordinating center for


the collection of all available flight information on which plans and decisions are based for
the most efficient, safe and legally compliant operational control of company aircraft.
The Flight Dispatcher on duty is responsible for the operational control of company
flights. Such responsibility is shared with the Pilot-in-Command (PIC). His/her decisions
are based upon safety, regulatory compliance, scheduled operations and economics.
1.4.1 Flight Dispatchers Duties and Responsibilities.
With regards to Flight Dispatch, the Flight Dispatcher is responsible for:
i.

Evaluating the weather for present conditions and future trends, as it will affect
the areas of the system over which he will exercise control.

ii.

Checking the Quick Refrence Handbook and company manuals for current
instructions and policies.

iii.

Checking field conditions and NOTAMS for current conditions of enroute and
terminal facilities.

2nd Edition
Revision No.: 01

Chapter 1
-7-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

iv.

Requesting and checking Operational Flight Plans (OFP) for the flight(s) under
his/her control, for errors in routes, altitudes, weights, check points, times,
weather information, required fuel etc.

v.

Verifying the proper fuel loads for the flights under his/her jurisdiction, giving
consideration to the relative cost of fuel at the various stations. He will also notify
appropriate personnel concerning the fuel requirements.

vi.

Verifying maximum
segment.

vii.

Issuing Flight Releases for individual flights after selecting suitable alternates and
considering above factors, and issuing amendments to releases as required by
changing conditions.

viii.

Maintain the Maintenance Control Item Log containing outstanding MEL items,
and deferred Items that may affect the aircraft.

takeoff, landing and zero fuel weights for each flight

ix.

Monitoring the progress of flights under his/her control.

x.

Keeping himself/herself current and qualified in all aspects related to dispatch


procedures, Operations Specifications, the content of the Operations Manual
(OM) and company aircraft.

xi.

Co-ordinate with the Operations Control any last minute changes in schedules,
equipment, delays, cancellations of flights, etc.

xii.

Co-ordinate with Maintenance Representatives the availability and maintenance


status of all aircraft.

xiii.

Co-ordinate with other stations in order to facilitate the 'on-time' operation of


flights.

xiv.

Obtain and log all required information in the Shift and Communications Log.

xv.

Issue pertinent information to stations involved about delays, change of


equipment, rerouting, cancellations, etc.

xvi.Verify the validity of over fly permits for each flight over which he will exercise
operational control.

2nd Edition
Revision No.: 01

Chapter 1
-8-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

1.4.2 Flight Release


A Flight Release will be issued for all company flights dispatched by Asian
Aerospace Corporation Flight Dispatchers. The Flight Release will be issued under the
authority of the Flight Dispatcher on duty.
The Company Flight Release (Domestic and International) must contain at least the
following information for each flight:
i.

Identification number of the air plane.

ii.

Flight number.

iii.

Departure airport, En-route alternate airports (if applicable), Destinations airport


and Destination alternate airports.

iv.

A statement of the type of operations (VFR, IFR).

v.

Minimum fuel supply

1.4.3 Flight Dispatch Documentation


The Flight Dispatch Documentation must contain at least the following information
for each flight.
The Dispatch Release must contain and have attached to it, weather reports,
available weather forecast or combination thereof, for the origin, enroute, destination and
destination alternate airports, that are the latest available at the time the release is signed
by the Pilot-in-Command. It may include any additional available weather reports or
forecasts that the Pilot-in-Command or the Flight Dispatcher consider necessary or
desirable. Asian Aerospace Corporation complies with the above requirements as follows:
i.

Manual Flight Planning System is a primary method of generating Operational


Flight Plan (OFP) and Flight Release. The Flight Release and OFP are combined
into a single document.

ii.

In all cases, required weather reports and/or forecasts and Notams are also
included.

iii.

Any other operational document relevant to the flight.

2nd Edition
Revision No.: 01

Chapter 1
-9-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

1.4.4 Retention of Flight Documentation for NON-routine Flights.


If the flight is non-routine, all flight documents must be retained and submitted to
Flight Operations Manager by the earliest possible means

A non-routine flight is any of the following:


i.

Any damage to aircraft

ii.

Emergency landing

iii.

Overweight landing

iv.

Any injury to crew or occupants

v.

Any alleged ATC deviation

vi.

Any unusual occurrence which may require the complete set of flight Documents

The original copy of the Company Incident Report, Passenger and Load Manifest,
Dispatch Release, ATC Flight Plan, and any attachments; in addition to all other pertinent
trip records shall be maintained in a sequential filing order to be submitted to Asian
Aerospace Corporations Flight Operations Control Center. All records referenced will be
retained for a period of three (3) months pending the completion of the required
investigation.
If the flight originates at a station which does not have a company representative,
the Captain or First Officer will deliver or mail signed copies of the above referenced
records to Asian Aerospace Corporations Flight Operations Control Center.
1.4.5 Flight Dispatchers Quick Reference Handbook
Reserved
1.4.6 Communications Record
All Non-routine enroute communications between Flight Operations Control Center
and flight crews shall be logged and maintained for a period of not less then 30 days.
A Non-routine enroute communications is any of the following:

2nd Edition
Revision No.: 01

Flight in emergency

Flight in distress

Chapter 1
- 10 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

The log must include the following minimum information:


i.

Date and Time (UTC)

ii.

Flight number

iii.

Brief transcript of the conversions

1.4.7 Shift Log


Flight Operations Manager is responsible to maintain a "running log" while on duty.
The log should contain the following information:
i.

Shift Details
Date, shift start and end times in UTC and name(s) of Flight Dispatcher(s)
on duty.

ii.

Airport Information (if any)


Information covering the status of airports under the jurisdiction of the duty
Flight Dispatcher including Regular, Alternate, Refueling, Provisional and Charter
Airports (runways, taxiways, ramp areas and facilities) if other than routine

iii.

Flight Information (if any)


Flight information, including cancelled flights, delayed flights or anticipated
conditions that could affect the performance of the airline.

iv.

Operational Status (if any)


Operations status including but not limited to the status of crews, aircraft,
passengers or any other information that will be pertinent to the relieving Flight
Dispatcher to assist him/her in his/her required duties.

v.

Aircraft Status (if any)


Status of aircraft including current MEL/CDL items

vi.

Weather Reports (if any)


Description of adverse weather conditions during the shift (e.g. Typhoon,
Vocanic Activity, etc).

2nd Edition
Revision No.: 01

Chapter 1
- 11 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

vii.

ATC Irregularities (if any)


Any air traffic control irregularities affecting the operation, and any new
pertinent Notams encountered during the shift.

viii.

Impact on Future Operations (if any)


Remarks (any irregularity that happened during the shift or general
comments affecting future operations)

2nd Edition
Revision No.: 01

Chapter 1
- 12 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

INTENTIONALLY LEFT BLANK

2nd Edition
Revision No.: 01

Chapter 1
- 13 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

CHAPTER 2
TRAINING PROGRAMS

2nd Edition
Revision No.: 01

Chapter 2
-1-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

TABLE OF CONTENTS
Title
Page
CHAPTER 2
TRAINING PROGRAMS
1
2.1 General.... 3
2.1.2 Guidelines or Philosophy of the Training..... 3
2.1.2 Method of Training and Checking. 3
2.2 Definitions 4
2.3 Flight Dispatchers Approved Training Programs.. 6
2.3.1 Initial New Hire Training. 6
2.3.2 Initial Equipment Training... 7
2.3.3 Transition Training...... 7
2.3.4 Recurrent Training...... 7
2.3.5 Requalification Training... 7
2.3.6 Summary of Trainings. 8
2.3.7 Cockpit Familiarization 8
2.3.7.1 Dress Code. 9
2.3.7.2 Reporting Time 9
2.3.7.3 Pre-Flight. 9
2.3.7.4 In-Flight 9
2.3.7.5 Post-Flight 9
2.3.8 Joint Crew Resource Management (CRM) .... 9
2.3.9 On the Job Training.....10
2.4 Retention of Training Records..10
2.5 Supplement I Flight Dispatchers Approved Training
Program Syllabus and Checklist......10
2.5.1 Initial New Hire Training Syllabus..10
2.5.2 Initial Equipment Training... 12
2.5.3 Transition Training13
2.5.4 Recurrent Training Syllabus13

2nd Edition
Revision No.: 01

Chapter 2
-2-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.1

General

This chapter contains aircraft dispatcher training and qualification requirements and
information, direction, and guidance for Civil Aviation authority of the Philippines (CAAP)
personnel responsible for the evaluation and approval of aircraft dispatcher training
curriculums. Each flag or domestic operator must qualify and use certified aircraft
dispatchers to exercise operational control over its flights. Each flag or domestic operator
must also obtain CAAP approval of aircraft dispatcher training curriculums. Furthermore,
each operator must ensure that its training program is complete, current, and in compliance
with the regulations. This section contains definitions relevant to aircraft dispatcher training
and guidance for inspectors concerning the training requirements and curriculum
development for the five categories of training applicable to aircraft dispatchers. Unless
otherwise specified in this chapter, the term operator applies equally to an applicant for a
certificate and to an existing certificate holder
Training of Asian Aerospace Corporations Flight Dispatcher is done in accordance
with CAAPs requirement and to meet the standard of performance set by the company.
Only authorized personnel accepted by the authority shall perform the training and
assessment.
2.1.1 Guidelines or Philosophy of the Training
The general guidelines or philosophy of the training is pointed out in the five
principles of Asian Aerospace Corporations training;
i.

Training is uncompromisingly dedicated to the paramount aim of flight safety.

ii.

Training is intended to be accomplished as far as practicable through Asian


Aerospace Corporations own in house resources. If it is outsourced or performed
in cooperation with partners, Asian Aerospace Corporations qualified personnel
shall determine its contents and results.

iii.

Training must be driven by practical needs and market requirements.

iv.

Training must take into account both human and technical aspects of the
profession in a well-balanced manner.

v.

Training must be efficient and effective.

2.1.2 Method of Training and Checking


The training and checking are based on the following principles:
i.

Systematic Approach to Instruction


The task of training must be considered as a whole and an instruction system
must be defined to achieve the training objectives. These objectives are

2nd Edition
Revision No.: 01

Chapter 2
-3-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

determined by a task analysis. Methods and means necessary to implement


the instruction system are chosen for their qualities and adaptability to the
objectives.
ii.

Training to Proficiency
At the end of the training program, each trainee must be capable of carrying
out his tasks safely and efficiently, in accordance with the training objectives.

2.2

Definitions

The definitions of these terms are tailored specifically to aircraft dispatchers as


follows:

Training Program: A system of instruction which includes curriculums, facilities,


instructors, supervisors, courseware, instructional delivery methods, and testing
and checking procedures. A training program must satisfy Part 3 of the Philippine
Civil Aviation Regulation training program requirements and ensure that each
aircraft dispatcher remains adequately trained and current for each aircraft and
kind of operation which the operator conducts.

Categories of Training: A classification of training based on who will receive the


training and on the purpose of the training. There are five categories of training
that apply to aircraft dispatchers (Philippine CAR Part 8): initial new hire, initial
equipment, transition, recurrent and requalification. Each category of training
consists of one or more curriculums.

Curriculum: A complete training agenda for one or more aircraft types. Each
curriculum consists of several curriculum segments.

Curriculum Segment: An integral phase of training which can be separately


evaluated and individually approved, but does not by itself qualify a person in the
aircraft dispatcher duty position. The three curriculum segments relevant to
aircraft dispatcher training are: basic indoctrination, ground training, and
qualification. Each curriculum segment consists of one or more training modules.

Training Module: A self-contained unit of instruction within a curriculum segment


which contains descriptive information, elements, or events which relate to a
specific subject. For example, an initial new hire ground training curriculum
segment must contain a training module (composed of elements) pertaining to
meteorology. As another example, a basic indoctrination curriculum segment
must include a module pertaining to appropriate provisions of the CAR Part 8. A
training module includes an outline, appropriate courseware, and instructional
delivery methods.

Checking and Qualification Module: Qualification curriculum segments containing


the competency check and operational familiarization modules referred to as
subjects in Part 8:IS.

2nd Edition
Revision No.: 01

Chapter 2
-4-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Element: The rudiment of the subject matter in a training, checking, or


qualification module that is subject oriented. For example, a module of a basic
indoctrination curriculum segment may include such elements as aircraft
nomenclature and organization of the operators general operations manual.

Event: The rudiment of the subject matter in a training, checking, or qualification


module that is task oriented. An event encompasses the use of a specific
procedure or procedures. During a training event, a student has the opportunity
for instruction, demonstration, and/or practice using specific procedures. During a
checking or qualification event, the evaluator has the opportunity to determine a
students ability to correctly accomplish a specific task without instruction or
supervision.

Courseware: Instructional material developed for each curriculum. This is


information in lesson plans, instructor guides, computer software programs,
audiovisual programs, workbooks, aircraft dispatcher manuals, and handouts.
Courseware must accurately reflect curriculum requirements, be effectively
organized, and properly integrate with instructional delivery methods.

Instructional Delivery Methods: Methodology for conveying information to a


student. For example, this may include lectures, demonstrations, simulations,
audiovisual presentations, programmed instruction, workshops, and drills.
Training devices, aircraft, and computer work stations are also considered to be
instructional delivery methods.

Testing and Checking: Methods for evaluating applicants as they demonstrate a


required level of knowledge in a subject, and as they apply (if appropriate) the
knowledge and skills learned in instructional situations to practical situations.

Training Hours: The total amount of time necessary to complete the training
required by a curriculum segment. Training hours must provide opportunity for
instruction, demonstration, practice, and testing, as appropriate. This time must
be specified as a specific number of hours on the curriculum segment outline.

Programmed Hours: The hours specified in Part 8:IS for initial new hire, initial
equipment, and recurrent categories of training. Programmed hours are specified
in curriculum segment outlines in terms of training hours.

Training/Checking Month: The base calendar month during which an aircraft


dispatcher is due to receive required recurrent training or a competency check.
Calendar month means the first day through the last day of a particular month.

Eligibility Period: Three calendar months: the calendar month before the
training/checking month, the training/checking month, and the calendar month
after the training/checking month. Training or checking completed during the
eligibility period is considered to be completed during the training/checking
month.

2nd Edition
Revision No.: 01

Chapter 2
-5-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Note: If the training or checking occurs during the eligibility period, the
training/checking month remains the same. A request to change the
training/checking month to balance the training workload, must be coordinated
with the principal operations inspector and annotated in the individual airmans
training record. This change must occur before the eligibility period.

2.3

Initial Approval: The conditional authorization of an operator to begin instruction


to qualify personnel under a specific curriculum or curriculum segment pending
an evaluation of training effectiveness. This authorization is given in the form of
an initial approval letter and must contain a specific expiration date for the
conditional authorization.

Final Approval: The authorization of an operator to continue training

Flight Dispatchers Approved Training / Programs

There are six categories of training, of which five are applicable to certified aircraft
dispatchers: initial new hire, initial equipment, transition, recurrent, and requalification. The
factors which determine the appropriate category of training are the students previous
experience with the operator and the students current qualification status in relation to the
specific airplane. Operators may develop and have approved several different curriculums
for a specific aircraft in each category of training. While the regulatory requirements for
course content may be identical for two different categories of training, the emphasis and
depth of training required in each curriculum varies. When discussing training
requirements, CAAP inspectors should be specific regarding the category of training
discussed and should use the nomenclature described in this handbook. Since use of this
common nomenclature improves standardization and mutual understanding.
The five categories of training applicable to aircraft dispatchers are briefly discussed
in the following subparagraphs:
2.3.1 Initial New Hire Training
Operators must use the initial new hire category of training to qualify personnel who
have not had previous dispatcher experience with the operator. Initial new hire training
applies to certified dispatchers who have never worked for the operator and to personnel
employed by the operator in a position other than aircraft dispatcher. This category includes
initial new hire basic indoctrination training, training in basic aircraft dispatcher duties, and
training specific to one or more aircraft types. Since initial new hire training is usually the
employees first exposure to specific company methods, policies, and procedures, it must
be the most comprehensive of the five categories of training. Operators may organize initial
new hire training in a number of ways.
Two common and acceptable methods follow:
1) Operators may limit initial new hire training to one specific aircraft type. After the
new hire aircraft dispatcher is qualified, the operator may then conduct transition
training to qualify the aircraft dispatcher in other aircraft.
2nd Edition
Revision No.: 01

Chapter 2
-6-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2) Operators may design initial new hire aircraft dispatcher training curriculums that
qualify the new hire aircraft dispatcher to dispatch all aircraft in the operators
fleet. An initial new hire curriculum designed in this manner should contain both
general and aircraft specific training.
2.3.2 Initial Equipment Training
Operators must use the initial equipment category of training to qualify an aircraft
dispatcher who has previously trained and qualified as an aircraft dispatcher on one group
of aircraft and is now qualifying on an aircraft in another group.
The areas of emphasis in initial equipment training are the following:

The general characteristics of the aircraft group

The unique features of the specific aircraft

The unique dispatcher duties related to the aircraft group and specific aircraft
type.

2.3.3 Transition Training


Operators must use the transition category of training for an aircraft dispatcher who
has previously trained and qualified as an aircraft dispatcher on an aircraft type and is now
qualifying on another aircraft type of the same group.
The two areas of emphasis in transition training are the following:

The unique features of the specific aircraft

The specific dispatcher duties for that aircraft

2.3.4 Recurrent Training


Operators must use the recurrent category of training for an aircraft dispatcher who
has been trained and qualified by the operator, and who must receive recurrent training and
a competency check within the appropriate eligibility period to maintain currency. The area
of emphasis in recurrent training is on aircraft dispatcher duties.
2.3.5 Requalification Training
Operators must use the requalification category of training to requalify an aircraft
dispatcher who has been trained and qualified by the operator, but who has become
unqualified due to not having satisfactorily completed recurrent training, a competency
check, or operational familiarization within the appropriate eligibility period. CAR Part 8
does not specifically address requalification training for dispatchers.

2nd Edition
Revision No.: 01

Chapter 2
-7-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.3.6 Summary of Trainings


The categories of training are summarized in general terms as follows:
1) All personnel qualifying as aircraft dispatchers who have not been previously
employed by the operator as a dispatcher must complete initial new hire training.
2) All currently qualified dispatchers who are being assigned by the operator to a
different aircraft group for the first time must complete initial equipment training.
3) All currently qualified dispatchers who are being assigned by the operator to any
different type aircraft within the same group on which they have not been
previously qualified must complete transition training.
4) All aircraft dispatchers must complete recurrent training within the appropriate
eligibility period.
5) All aircraft dispatchers who have become
requalification training to reestablish qualification.

unqualified

must

complete

The operator is required to develop, obtain approval for, and maintain only those
curriculums that will be used. For example, operators who operate only one group of
airplanes are not required to develop initial equipment curriculums. Operators who train
new hire dispatchers on all aircraft they operate during initial new hire training are not
required to have a transition training curriculum. Such an operator would only need a
transition curriculum if a new type of aircraft were added to the fleet.
A. Aircraft Dispatcher Qualification. Each person that is required to train under a
specific curriculum must complete that curriculum in its entirety. When a person
has completed the training and checking specified in a curriculum, that person is
qualified to dispatch those aircraft types specified in the curriculum in CAR Part 8
revenue services.
B. Multiple Curriculums. Operators may develop more than one curriculum for each
applicable category of training. Each curriculum may be tailored to a specific
group of students. An initial new hire curriculum developed for students with little
or no previous airline experience must be more extensive than a curriculum for
students with previous airline experience. In such cases, CAR Part 8 allows for a
reduction in program hours.
2.3.7 Cockpit Familiarization
Flight Dispatchers shall undergo Cockpit Familiarization on actual flight at a
minimum of once every 12 calendar months. Flight Dispatchers are reminded that they are
representatives of management and are expected to carry themselves as professionals at
all times.

2nd Edition
Revision No.: 01

Chapter 2
-8-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.3.7.1

Dress Code - Flight Dispatchers traveling under Cockpit Familiarization


arrangement shall in full uniform or in proper Asian Aerospace Corporations
business attire.

2.3.7.2

Reporting Time - Flight Dispatchers must report for flights at least 02 hours
prior to departure. Flight Dispatchers are required to maintain their own copy of
flight documents as released for dispatch.

2.3.7.3

Pre-Flight - Flight Dispatchers will participate and observe the Pre-Flight


Briefing.

2.3.7.4

In-Flight - Flight Dispatchers will observe the entire phases of flight and
complete their checklist.
MANDATORY: To pay attention on Safety and Cockpit Emergency Procedure
Briefing conducted by flight crew.
RECOMMENDED:

2.3.7.5

i.

Do not disturb flight crew until flight is level-off or reach the Top of Climb
(TOC) and from Top of Descend (TOD) until touchdown.

ii.

To wear a headset
communications.

throughout

the

flight

and

monitors

all

Post-Flight - Flight Dispatchers will complete their checklist and get an


endorsement from Pilot in Command (PIC). A complete checklist shall be
submitted to FOCC (Training) within 03 calendar days of arrival date without
fail.

2.3.8 Joint Crew Resource Management (CRM)


A program is designed to improve Operational Control and safety of flight operations
by optimizing the safe, efficient, and effective use of human resources, hardware, and
information through improved communication and co-ordination among the members.
Flight Dispatchers shall undergo Joint Crew Resource Management (CRM) jointly
with flight crew as below:
i.

CRM Initial Course refer to Asian Aerospace Corporations Operations Manual,


Part D - CRM Manual,

ii.

CRM Refresher Training refer to Asian Aerospace Corporations Operations


Manual, Part D - CRM Refresher Training.

2nd Edition
Revision No.: 01

Chapter 2
-9-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.3.9 On The Job Training


On-job training is a specified length of time that a Flight Dispatcher will spend under
the direct supervision of a fully qualified Flight Dispatcher.
2.4

Retention of Training Records

The Company shall maintain records of all training, and checks of all Flight
Dispatchers. The records shall be kept until the Flight Dispatcher has left the employment
of the operator. Storage will normally be under the form of paper documents, but these may
be substituted by electronic files provided the method has been previously accepted by the
Authority. Destruction of records will be either by shredding or outsource it for disposal.
The Flight Operations Manager is responsible to update the record immediately on
completion of all trainings.
The Company shall make available all these records to the authorized personnel
and the Authorities.
2.5

Supplement I Flight Dispatchers Approved Training / Assessment Programs


Syllabus

2.5.1 Initial New Hire Training Syllabus


Duration of course: 44 hours (Unless reduced to account for previous experience).
Entry Level: New Hires
SUBJECT
Communication
Systems

Meteorology

NOTAM System
2nd Edition
Revision No.: 01

CONTENT
Email, sita, arinc, VHF, HF,
ACARS, SATCOM, routine and
non-routine
communication
procedures.
Types/sources of met information,
interpretation of weather data
(forecasting of en-route, terminal
and other weather conditions),
frontal systems, wind conditions
and use of actual and prognostic
weather
charts
for
various
altitudes.
Prevailing
weather
phenomena of operating region.
Source, validity,
applicability.
Chapter 2
- 10 -

filtration

and

DURATION
1 hours

2 hours

1 hours
Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Pre-flight, delay, release, flight


monitoring, updating, cancelling,
Joint Dispatcher
re-dispatch, PIC during flight time
/ Pilot
in command, responsibility for
responsibility
safety, pax, crew, cargo and
aircraft.
Characteristics
Categorisation
and
potential
of Company
operating restrictions.
airports
Navigation
principals
and
systems. Airspace, aids and
Navigation/ATC
publications. ATC and instrument
approach procedures. RVSM/RNP
Company incident procedures
including accident, bomb threat,
hi-jacking, activation, notification
and
management
protocol.
Emergency
Government agency, Company
Procedures
contractors,
private
agency
involvement.
Emphasis
on
maximum assistance to aircraft in
distress.
Use of the Company system for
Operations
aircraft,
crew
control
and
Control System
reporting.
Use of Company system. Route
selection, flight time analysis and
fuel policy. Still-Air flight planning
corrections, computerised flight
Flight Planning
planning, manual flight planning,
and FPL/RPL filing. Special
navigation
procedures
and
international operations.
Flight Time
Company FTL Scheme and use of
Limitations
Company
system for
crew
(FTL)
tracking and record keeping.
Crew/Dispatcher
Preferably combined with flight
Resource
crew CRM training.
Management
Dangerous
Goods
Security

2nd Edition
Revision No.: 01

Preferably combined with flight


crew training.
Preferably combined with flight
crew training.

Chapter 2
- 11 -

1 hours

1 hour

4 hours

8 hours

4 hours

4 hours

2 hours
8 hours

4 hours
4 hours

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.5.2 Initial Equipment Training


Duration of course: 16 hours
Entry Level: New Hires or new to type in company
SUBJECT

General
Description

Planning/Flight
Procedures

Emergency
Procedures
Weight and
Balance
Basic Airplane
Performance

2nd Edition
Revision No.: 01

CONTENT
Differences,
operating
and
performance
characteristics,
navigation equipment, instrument
approach and communication
equipment, emergency equipment
and procedures, ETOPS, MNPS,
RNAV.
Type
maintenance
qualification, use of MEL/CDL.
Recognising and avoiding severe
weather situations; Escaping from
severe weather situations, in case
of
inadvertent
encounters,
including low-altitude windshear,
and operating in or near
thunderstorms (including best
penetrating altitudes), turbulent air
(including clear air turbulence),
icing, hail, sandstorms and other
potentially
hazardous
meteorological conditions. Use of
Company CFP system.
Type specific criteria.
Computation
and
Company
protocol.
Dispatch
requirements
and
procedures, Company manuals,
MEL/CDL restrictions.

Chapter 2
- 12 -

DURATION

4 hours

4 hours

1 hour
3.5 hours
3.5 hours

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

2.5.3 Transition Training


Duration of course: Variable in accordance with relevant experience.
Entry Level: All FDOs
SUBJECT
Multiple
Choice Type
Exam

Operating
Familiarization

Route/Station
Familiarisation
On the job
training/
supervision

CONTENT
Covering the training syllabus to
demonstrate
knowledge
and
ability.
5 hours observing (or minimum of
2.5 hours observing by the
substitution of one additional takeoff and landing for an hour of
flight). This requirement may be
deferred for 90 days after initial
introduction of the airplane type
into operations.
(refer to Appendix 5 and 6)Regional awareness.
As appropriate to previous
experience
and
performance
during classroom training.

DURATION
Up to 6 hours

Up to 5 hours

Up to 32 hours
Approximately
30 hours

2.5.4 Recurrent Training Syllabus


Duration of course: Up to 36 hours (minimum 20 hours).
Entry Level: Annual (every 12 calendar months) refresher to ensure dispatcher
trained
and currently proficient with respect to airplane type / differences.
SUBJECT
Shift Proficiency
Check

CONTENT
To demonstrate proficiency in
tasks required
Focus on key Company
changes,
historic
learning
Selected topics
points, revised procedures,
from initial training
control system upgrades, route
development, topical exercises.
Multiple Choice
As appropriate to role and
Type Exam
responsibility of dispatcher.
Recurrent
Update
of
threat
risk
Security/Dangerous assessment,
Company
Goods
procedures.
Recurrent
Preferably with flight crew.
CRM/DRM
2nd Edition
Revision No.: 01

Chapter 2
- 13 -

DURATION
10 hours

8 hours

90 minutes
4 hours
8 hours
Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Operating
Familiarisation

2nd Edition
Revision No.: 01

As per initial syllabus, but


acceptable to use a simulator
to achieve five hours (not
permissible to reduce hours if
simulator used). Preference for
Up to 5 hours
simulator
session
to
be
observed at least once every
three years as part of or in
addition to jump-seat operating
familiarisation.

Chapter 2
- 14 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

INTENTIONALLY LEFT BLANK

2nd Edition
Revision No.: 01

Chapter 2
- 15 -

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

CHAPTER 3
OPERATIONAL CONTROL

2nd Edition
Revision No.: 01

Chapter 3
-1-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

TABLE OF CONTENTS
Title
Page
CHAPTER 3
OPERATIONAL CONTROL
1
3.1 General........... 3
3.2 Flight Dispatch Responsibilities....... 3
3.3 Flight Operations Control... 3
3.3.1 General..... 3
3.3.2 Principles Governing Flight Operations Control.. 4
3.4 Ops Controller Dispatch Control Functionalities.... 5
3.4.1 General..... 5
3.4.2 Pre-Flight...... 5
3.4.3 In-Flight...... 5
3.4.4 Post-Flight........ 6
3.4.5 Flight Following.... 7
3.4.5.1 General....... 7
3.4.5.2 Mode of Operations.... 7
3.4.5.3 Communication Facilities..... 7

2nd Edition
Revision No.: 01

Chapter 3
-2-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

3.1

General

Refer Operations
SUPERVISION.
3.2

Manual,

Part

A,

OPERATIONAL

CONTROL

AND

Flight Dispatch Responsibilities

For the purpose of Operational Control, Flight Dispatch will exercise responsibility of
all Asian Aerospace Corporations flight operations which will include operations planning
and control of all flight movements, initiation, continuation, diversion, termination,
cancellations and suspensions of all flights planned or conducted. Such responsibilities will
involve decisions covering issues related to the operating environment to include
disruptions arising from weather, political strife and ATC. Any such decisions made will take
into account the flights safety as well as its commercial viability in operations.
In conducting its day to day activities, Flight Dispatch shall be responsible for
decisions covering the following scope of work:

3.3

i.

Cancellation of flights

ii.

Rerouting due to major flight delays or airspace blockage

iii.

Rescheduling or over flight due to weather, airport limitation, civil disturbance,


crew duty time or sector limitations

iv.

Diversions or requests to delaying a flight or flights for operational or commercial


reasons.

v.

Reallocation of aircraft, rescheduling of services, due to aircraft unserviceable

vi.

Recalling flights due to operational or commercial reasons

Flight Operations Control

3.3.1 General
To facilitate decision-making, it is essential that the Flight Dispatch be informed of
any event or situation likely to disrupt or delay scheduled and non-scheduled services.
Information of such nature shall include:
i.

Aircraft unserviceable

ii.

Allocation or reallocation of aircraft

iii.

Deficiencies of aircraft or ground equipment

iv.

Load information or load disposal

2nd Edition
Revision No.: 01

Chapter 3
-3-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

v.

Industrial dispute or action, whether actual or imminent, likely to disrupt or delay


the companys flights

vi.

Weather warnings

vii.

Civil disturbances

viii.

Airport closures or limitations

ix.

Fuelling or refueling problems

x.

Loading and unloading problems

xi.

Crewing problems

3.3.2 Principles Governing Flight Operations Control


i.

Safety
Flight safety shall be the ultimate objective to which the Commander and Flight
Dispatchers shall pursue on their duties.

ii.

Exercising Authority
In exercising the authority of flight operational control, the Commander shall be
ultimately responsible for safe operations during the flight and the Flight
Dispatchers shall be responsible for a smooth and effective flight operation with a
full knowledge of the flight and its environment from initiation to termination.

iii.

Flight Operations Control Center - Duties and Responsibilities


The Commander and the Flight Dispatchers as representatives of the
management are jointly responsible for the pre-flight planning, delay and
dispatch release of a flight in full compliance with Asian Aerospace Corporations
Operations Manual (OM).
The Flight Dispatchers is responsible for:
a. Monitoring the progress of each flight.
b. Issuing necessary information for the safety of the flight.
c. Canceling or re-dispatching a flight if, in his/her opinion or in the opinion of the
Commander, the flight cannot operate or continue to operate safely as
planned or released.

2nd Edition
Revision No.: 01

Chapter 3
-4-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

iv.

Emergency Situation
In an emergency situation arising during flight that requires immediate decision
and action which is known to him/her, Flight Dispatchers will advise:
a. The Commander of the emergency
b. Ascertain the decision of the Commander
c. Record the decision in the Dispatch Log

3.4

Flight Dispatchers Flight Operations Control Center Functionalities

3.4.1 General
i.

Conduct all flight operations assigned to him in accordance with company and
Operations Manual and procedures. This will normally cover individual flight
planning, flight releases, flight monitoring, weather, operational advisory service,
and schedule control.

ii.

Provide Commander with relevant flight document.


a. Upon checking-in for flight, the Commander shall collect and review the flight
documents. If he/she is not in agreement with the terms of the flight plan,
he/she shall discuss the matter with the Flight Dispatcher(s).
b. The Commander certifies by signing the flight plan that he accepts it as a safe
plan of operation.

iii.

Take immediate and appropriate action in the event of in-flight irregularities or


emergencies in accordance with operational manual.

3.4.2 Pre-Flight
Refer FDM, CHAPTER 1 1.4.1 Flight Dispatchers Duties and Responsibilities.
3.4.3 In-Flight
The Flight Dispatchers shall:
i.

Assist the Commander during the course of the flight:


a. Closely following its progress and update significant weather and NOTAMS
for the route and for destination and alternate airports.

2nd Edition
Revision No.: 01

Chapter 3
-5-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

b. Being ready to inform him on the state of airports, ATC, communication and
navigation facilities.
c. Monitoring fuel endurance in the light of any changes in flight plan and the
latest weather information.
d. Transmitting operational information either self-initiated or on request.
e. Initiating advice on re-routing of the flight, wherever considered necessary,
together with all relevant revised flight plan data.
ii.

Obtain and communicate all flight particulars and information regarding flight
conditions in the area of the flight so as to enable a revised clearance if the need
arises.

iii.

Advise the details on flight information to all concerned in the event of a flight
diversion or air-turn-back.

iv.

Maintain flight watch to ensure flights progress is as per plan.

v.

Revise the company clearance should the Flight Dispatchers consider it


appropriate in the interest of the safety of flight after consulting with, and with the
concurrence of, the Commander.

vi.

To be prepared to provide estimated arrival information to all concerned for


inbound flights.

3.4.4 Post Flight


The Flight Dispatchers shall:

2nd Edition
Revision No.: 01

i.

At all times maintain a listening watch on the flights movement through


feedback from FO Communications, and also to be prepared to communicate
required arrival messages throughout the same.

ii.

Submit a report if an emergency has arisen during his duty time.

iii.

Receive a debriefing from the Commander on the flight conditions; apply this
information in planning for the following flight.

iv.

Maintain an accurate flight control log.

Chapter 3
-6-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

3.4.5 Flight Following


3.4.5.1 General
CAAP operational certification requires airlines or their appointed handling agents to
provide Flight Following as a method of flight supervision.
3.4.5.2 Mode of Operations
i.

Keeping in touch with ground unit via Movement Message; Flight Plan and
position report (if any) during flight where applicable.

ii.

Providing the procedure to deal with abnormal situation during flight in


accordance with requests of the Commander.

iii.

Monitoring the flight movement and providing the flight information to the
Commander via appropriate means.

iv.

Monitor and update crew with significant weather and NOTAMS (if any) for flights
of more than 2 hours via appropriate means.

v.

Recording and informing the concerning units, with contingency occurs.

3.4.5.3 Communication Facilities


Asian Aerospace Corporations aircrafts are equipped with VHF transceivers to
maintain adequate two-way air/ground radio communications, either direct or via approved
point-to-point circuits, between each airplane and the Flight Dispatch.
Any one of the following shall be used for the purposes of fulfilling the above
requirements.
i.

Company radio

ii.

Advanced Mission Display System (AMDS) selected aircraft only

iii.

STOCKHOLM radio (If applicable)

iv.

SITA or ARINC

v.

Email, Telephone and FAX

All communications between flights and the Flight Dispatch are shared frequencies;
therefore its restricted to operational necessity only.

2nd Edition
Revision No.: 01

Chapter 3
-7-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

INTENTIONALLY LEFT BLANK

2nd Edition
Revision No.: 01

Chapter 3
-8-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

CHAPTER 4
DISPATCH PROCEDURE

2nd Edition
Revision No.: 01

Chapter 4
-1-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

TABLE OF CONTENTS
Title
Page
CHAPTER 4
DISPATCH PROCEDURE
1
4.1 General........... 3
4.2 Dispatch Requirements..... 3
4.2.1 Regulatory and Company NOTAMS...3
4.2.2 Meteorological Information..... 3
4.2.3 Operational Flight Plan (OFP).3
4.2.4 Canned Flight Plan (CFP)....3
4.2.5 Minimum Equipment List (MEL) /
Configuration Deviation List (CDL) ....4
4.2.6 ATC Flight Plan......4
4.2.7 Repetitive Flight Plan (RPL).....5
4.2.8 ETOPS Operations....5
4.3 Flight Planning..... 5
4.3.1 Fuel Policy..... 5
4.3.2 Application and Interpretation of
5
Aerodrome Forecast and Planning Minima.
4.3.2.1 Application of Aerodrome Forecast.. 5
4.3.2.2 Interpretation of Aerodrome Forecast.. 5
4.3.2.3 Planning Minima.... 6
4.3.3 Estimate Zero Fuel Weight (EZFW)....6
4.3.4 Routing....... 6
4.3.5 Flight Profile...... 6
4.3.6 Cruise Mode...... 7
4.3.7 Weight Limitations....... 7
4.4 Original Dispatch or Flight Release, Re-dispatch
or Amendment of Dispatch or Flight Release.... 8

2nd Edition
Revision No.: 01

Chapter 4
-2-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

4.1

General

Flight Dispatcher shall ensure that flight under his/her jurisdiction is prepared and
released for dispatch in accordance with Standard Dispatch Procedure.
4.2

Dispatch Requirements

4.2.1 Regulatory and Company NOTAMS


The Flight Dispatcher shall evaluate and consider the latest available NOTAMS
information regarding aerodrome conditions and irregularities of navigational facilities that
may affect the safety of flight in preparing the Flight Release.
The NOTAMS shall be extracted from any authorized civil authority websites and
provided to commander as part of flight document. Flight crews operating multi-sector
flights are to be given copies on departure from the first station only, and will retain them
through transit stations.
The latest information available or information provided on a previous flight leg may
be used to satisfy this requirement.
4.2.2 Meteorological Information
The Flight Dispatcher shall evaluate and consider the latest meteorological
conditions that may affect the safety of flight in preparing the Flight Release.
The information shall be extracted from any authorized meteorological websites and
provided to commander as part of flight document. Flight crews operating multi-sector
flights are to be given copies on departure from the first station only, and will retain them
through transit stations.
The latest information available or information provided on a previous flight leg may
be used to satisfy this requirement.
4.2.3 Operational Navigational Log (ONL)
ONL shall be computed and provided to flight crew for all flights.
Refer to Operations Manual, Part A
4.2.4 Canned Flight Plan (CFP)
As a back-up, Canned Flight Plan (CFP) shall be provided to flight crew in case of
ONL is unable to be produced due to unforeseen circumstances (e.g. power failure,
network failure, etc).
2nd Edition
Revision No.: 01

Chapter 4
-3-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

CFP for all city pairs are stored in following forms:


i.

Softcopy

ii.

Hardcopy is available in cabinet

CFP is prepared on monthly basis based on following parameters:


i.

Monthly Statistical Winds

ii.

Aircraft with Highest fuel padding

4.2.5 Minimum Equipment List (MEL)


Flight Dispatcher shall apply and consider the performance penalty (if applicable) as
specificed in MEL if the information or condition is notified timely.
When using the MEL, compliance with the stated intent of the Preamble, Definitions,
and the Conditions and Limitations specified in the MEL is required.
The use of the MEL is not applicable to discrepancies or malfunctions that occur or
are discovered during flight. Once an aircraft moves under its own power, the flight crew
must handle any equipment failure in accordance with the Flight Manual.
Latest update of MEL is available in form of CD and kept safely by Flight Operations
Manager.
4.2.6 ATC Flight Plan
ATC Flight Plan shall be filed to local authority at least 01 hour before the Estimated
Time Departure (ETD), unless national regulations state otherwise.
The ATC Flight Plan can be filed to local authority:
i.

By filling and filing the standard ICAO Flight Plan Form.

The flight plan should be amended or a new flight plan submitted and the old flight
plan cancelled, whichever is applicable in the event of:
i.

Delay exceeding 30 minutes of filed departure time; or

ii.

Change of route; or

iii.

Change of aircraft type or registration; or

iv.

Flight is canceled.

2nd Edition
Revision No.: 01

Chapter 4
-4-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

Under unusual circumstances at the station of departure, this may require that a
flight crew to prepare and file the flight plan.
The procedure to fill a standard ATC Flight plan is defined in NAVIGA General, ATC
section.
4.2.7 Repetitive Flight Plan (RPL)
Repetitive Flight Plan (RPL) is a flight plan related to a series of frequently recurring,
regularly operated individual flights with identical basic features, submitted by an operator
for retention and repetitive use by ATS.
Once approved, the RPL should be amended or a new ATC Flight Plan submitted
and RPL cancelled, whichever is applicable in the event of:
i.

Delay exceeding 30 minutes of filed departure time; or

ii.

Change of route; or

iii.

Change of aircraft type; or

iv.

Flight is canceled.

Under unusual circumstances at the station of departure, this may require that a
flight crew to prepare and file the flight plan.
The information is available in Flight Dispatchers Quick Reference Handbook as
guidance.
4.3

Flight Planning

4.3.1 Fuel Policy


Refer to Operations Manual, Part A
4.3.2 Application and Interpretation of Aerodrome Forecast and Planning Minima.
4.3.2.1

Application of Aerodrome Forecast

Refer to Operations Manual, Part A


4.3.2.2

Interpretation of Aerodrome Forecast

For planning purposes an aerodrome shall be considered to be below minima if:


i.
2nd Edition
Revision No.: 01

The requirements of aerodrome planning selection minima are not met;


Chapter 4
-5-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

ii.

The steady crosswind component exceeds the prescribed limitations.

iii.

For Destination Alternate, whenever a forecast prefixed by TEMPO contains


meteorological conditions indicating below planning minima at Estimated Time
Arrival (ETA) + 1 hour, the aerodrome may be considered for designation as
alternate if:
a. The meteorological conditions are above the applicable landing minima,
b. The meteorological conditions at destination is at or above destination
alternate planning minima, and
c. Additional 30 minutes holding fuel is carried.

4.3.2.3

Planning Minima

An aerodrome is considered SUITABLE for operations when it is ADEQUATE and


the weather reports of forecasts or any combination thereof indicate that, during a period
commencing 01 hour before and ending 01 hour after the Estimated Time of Arrival (ETA),
the weather conditions will be at or above Planning Minima.
Refer to Operations Manual, Part A
4.3.3 Estimate Zero Fuel Weight (EZFW)
ONL shall be computed based on latest EZFW or Payload (Number of Passenger X
90kg plus Cargo) as advised by stations without any padding to provide for last minute
changes.
Flight Dispatcher shall advise stations in advance if the EZFW is limited by the
amount of required fuel to avoid last minute offloading or any delay.
For Cargo loading, refer to POH onboard the Aircraft.
4.3.4 Routing
ONL shall be computed and released for dispatch based on latest Asian Aerospace
Corporations approved or flyable routes.
In case of rerouting, an approval shall be obtained from respective authority prior to
releasing flight for dispatch.
4.3.5 Flight Profile
ONL shall be computed and released for dispatch based on optimum level, except
when performance is limited by Minimum Equipment List (MEL).
2nd Edition
Revision No.: 01

Chapter 4
-6-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

4.3.6 Cruise Mode


ONL shall be computed and released for dispatch based on POH Aircraft
Performance.
4.3.7 Weight Limitations
This section defines various weight limitations to help assure standardized load
planning. The objective of load planning is to carry all or as much as possible of the
payload to the intended destination. Aircraft loading limitations have been established to
protect the aircraft's structural integrity and to provide adequate performance margins
under critical conditions of flight. Frequently flights are planned and operated at limiting
weights lower than allowable by aircraft performance due to volume limit of the cabin load,
or estimated cabin loads below the capacity of the aircraft.
Within these limitations it is the Flight Dispatcher's responsibility to meet the
objectives stated above as economically as possible. In doing so he/she shall ensure that
the following weights do not exceed structural or performance limitations under the
conditions forecast for the operations.
i.

Maximum Weight for Takeoff (MTOW)


The Flight Dispatcher shall ensure that Takeoff Weight (TOW) planned in
ONL must not exceed:
a. Structural limit Refer to Aircraft POH
b. Performance limit - The Takeoff Runway Limits, Takeoff Climb Limits, Takeoff
Obstacle Limits, Tire Speed Limits and Brake Energy Limits are determined
from the tables in the Aerodrome Analysis Chart.
The maximum permitted/allowed takeoff weight for a particular flight sector
determined by comparison of:
A. Maximum Weight for Takeoff (MTOW)
B. Planned Zero Fuel Weight (ZFW) plus Takeoff Fuel
C. Maximum Weight for Landing (MLAW) plus Trip Fuel
The lowest figure of A, B or C is the maximum permitted/allowed takeoff
weight.
It is the Commander's responsibility to ensure that the actual Takeoff
Weight (TOW) does not exceed the structural or performance limitations at the
time of departure. The planned TOW is limiting unless revised upward or
downward by the commander whenever conditions permit. An upward

2nd Edition
Revision No.: 01

Chapter 4
-7-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

adjustment will only become necessary if the commander has directed the
loading of extra fuel.
ii.

Maximum Weight for Landing (MLAW)


The Flight Dispatcher shall ensure that Landing Weight (LDW) planned in
ONL must not exceed:
a. Structural Limit - Refer to Aircraft POH
b. Performance Limits - The Approach and Landing Climb Limits and the
Landing Runway Limits are determined from the tables in the Aerodrome
Analysis Chart.
When determining the performance limited, the commander and Flight
Dispatcher are to use values for performance factors that they anticipate will
exist at estimate time of landing.
Note: Landing Runway Length - If the landing runway at the destination is
expected to be wet or slippery at the flight's estimated time of arrival, fifteen
percent (15%) additional runway is required. Verify details using the
respective aircraft type performance charts. This limitation applies for load
planning purposes only and is not an operating limitation.

4.4

Original Dispatch or Flight Release, Re-dispatch or Amendment of Dispatch or


Flight Release

Asian Aerospace Corporation may use any regular provisions; or refueling


aerodrome which is authorized for the type of aircraft as a destination aerodrome for the
purpose of original Flight Release.
Neither the Commander nor the Flight Dispatcher may allow a flight to continue to a
destination aerodrome to which it has been dispatched or released, unless the weather
conditions at an alternate aerodrome that was specified in the Flight Release are forecast
to be at or above the alternate minima's specified for the aerodrome, at the time the aircraft
would arrive at the alternate aerodrome.
The Flight Release may be amended en-route to include any new or additional
alternate if:

nd

i.

The aircraft arrives at that alternate aerodrome with the fuel reserves that apply
for that flight.

ii.

The alternate aerodrome weather conditions at the estimated time, of arrival are
at or above the alternate aerodrome weather minimums specified in Ops Specs
for that aerodrome.

iii.

The aerodrome that is within the fuel range of the aircraft.

2 Edition
Revision No.: 01

Chapter 4
-8-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

The original destination or alternate aerodrome of a flight that is specified in the


original Flight Release cannot be changed to another aerodrome while the flight is in
progress unless the other aerodrome meets all of the requirements applicable to the
original destination or alternate aerodromes.
When a Flight Release is amended while a flight is in progress:
i.

The Flight Dispatcher will - Record the time the amendment became effective in
the shift log.

ii.

The Commander wills - If the Commander concurs with the Flight Dispatcher, he
will record the Flight Dispatcher's name or initials and the time of the amendment
on the Flight Release and the Commander will sign the amendment indicating his
concurrence.

The Flight Dispatcher can under normal conditions obtain revised operational
information in relatively short time. The revised ONL/Flight Release is not normally
provided or transmitted to flight crew because of the time required. In this circumstance Airground radio communications (VHF) will be the most efficient way to transmit the
information or updated data.

2nd Edition
Revision No.: 01

Chapter 4
-9-

Revision Date:
02 July 2014

FLIGHT DISPATCHER MANUAL

INTENTIONALLY LEFT BLANK

2nd Edition
Revision No.: 01

Chapter 4
- 10 -

Revision Date:
02 July 2014