Soft Skill Catalogue

Program Title

1. Personal Effectiveness

2. Business Communication

Competencies Mapped
Self Awareness
Motivation
Assertiveness
Self Esteem & Confidence
Interpersonal Communication
Spoke (Oral + Presentation Skills)
Accent Neutralization

Duration

2 Days, Instructor Led

Training

2 - 4 Days, Instructor Led

Training

Written Communication

3. Planning & Prioritization

Goal Setting
Time & Task Management
Stress Management

4. Business Leadership

Moral & Ethical Leadership

Delegation
Trust

2 Days, Instructor Led

Training

3 Days, Instructor Led

Training

People Management

5. Change Management Program

Adaptability
Dealing with Ambiguity
Risk Management

2 Days, Instructor Led

Training

Knowledge Management

6. Conflict Resolution & Negotiation

Skills

7. Emotional Intelligence

8. Creative Thinking

9. Critical Thinking Training

10. Impact & Influence Training

www.delphiinfoservice.com

Diplomacy & Tact

Criticism & Crisis Handling
Problem Solving
Negotiation
Interpersonal Skills
Relationship Management
Ingenuity
Lateral Thinking
Presence of Mind
Analytical & Logical Reasoning
Problem Solving
Out of Box Thinking
Decision Making
Persuasion
Adapting to Change
Presence of Mind
Decision Making

2 Days, Instructor Led

Training

1 Day, Instructor Led

Training

1 Day, Instructor Led

Training

1 Day, Instructor Led

Training

1 Day, Instructor Led

Training

delphi.infoservices@gmail.com

Program Title

Competencies Mapped

Duration

Customer Focus
Client Insight

11. Customer Service

Client Delight
Presentation Skills
Communication

3 Days, Instructor Led

Training

Assertiveness
Interpersonal Communication
Persuasion

12. Sales & Marketing Effectiveness

Achievement Orientation
Working Under Pressure
Time & Task Management

4 Days, Instructor Led

Training

Client Management
Networking Skills

13. Strategic Planning & Project

Management

14. Team Building

Analysis & Synthesis

Risk Management
Team Dynamics
Time & Resource Management
Strategic Planning
Trust
Responsibility with accountability
Interpersonal Skills
Adaptability
Initiative

15. Achievement Orientation

Target & Goal Setting

Dealing with Ambiguity
Risk Management
Time Management
Working Under Pressure

16. Probing & Questioning Skills

Program

Information Seeking
Focussed Questioning
Funneled Communication
Diplomacy & Tact
Professionalism At The Work Place
Cubicle & Meeting Protocol
Email Etiquette

17. Business Etiquette

Telephone Etiquette
Dining Etiquette

4 Days, Instructor Led

Training

1 Day, Instructor Led

Training

1 Day, Instructor Led

Training

1 Day, Instructor Led

Training

1 - 2 Days, Instructor Led

Training

Personal Hygiene & Grooming

Values, Ethics & Integrity

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delphi.infoservices@gmail.com

Program Title

18. Cross Cultural Sensitivity

19. Work Place Harassment

Competencies Mapped
Globalization / Living In A Flat World
Gender Sensitivity
Cultural Integrity
Respect
Emotional Intelligence
Assertiveness
Respect
Problem Solving
Legal Literacy

20. Vision and Mission Building

21. Training The Trainer (TTT)

Goal Setting
Time & Resource Management
Risk Management
Futuristic Planning
Approachability
Interpersonal Dynamics
Presentation Skills
Enthusiasm
Adaptability

Duration

1 Day, Instructor Led

Training

2 Days, Instructor Led

Training

2 Days, Instructor Led

Training

2 Days, Instructor Led

Training

Impact & Influence

22. Spiritual Intelligence At The Work

Place

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Moral & Ethical Leadership

Non Judgmental Attitude
Values, Ethics, Integrity
Organisational Well Being

1 Day, Instructor Led

Training

delphi.infoservices@gmail.com