Human Services Quality Framework

Standard 1 Governance and Management

Insert name of organisation

Policy: Continuous Improvement

Policy number:

Date adopted:

Authorised by:
Date last reviewed:

Reviewed by insert name

Date of next review:
of officer, position title
Refer to Section 6 below for information on the process for policy review.
Policy context: This policy relates to:
Human Services Quality Framework

Standard 1 Governance & Management

Indicator 4: The organisations management
systems are clearly defined, documented and
monitored and (where appropriate)
communicated including finance, assets and risk.
Indicator 5: Mechanisms for continuous
improvement are demonstrated in organisational
management and service delivery processes.

Other standards

Insert other accreditation systems that apply

Legislation or other requirements

Insert legislation that applies

1. Purpose: Why do we have a Continuous Improvement policy?

A Continuous Improvement Policy guides how we constantly assess our organisation and our
services to ensure that we are providing the best possible quality of services to our clients
and the most efficient and accountable management practices.
Services are provided in a constantly changing environment and we also need to ensure that
our organisation maintains necessary compliance with these changes.
We also need to manage risks to our organisation, services, clients and staff. While this is
covered in a separate policy, acting to address identified risks also forms part of the
Continuous Improvement process.
You may wish to write your own purpose statement for your organisation.
Otherwise, refer to section 1 of the Continuous Improvement template guide for
questions to consider when customising this section.
2. Scope
This policy will apply to
Indicate which aspects of the organisations activities the policy will apply to
Are there any limits or conditions on the way the policy applies to some aspects?
Refer to section 2 of the continuous improvement policy template guide for
examples to consider when completing this section.
3. Policy statement: Our commitment
Insert organisation name is committed to continuously improving all aspects of its
operations with the aim of delivering the best possible services to service users.

Human Services Quality Framework

Standard 1 Governance and Management

Specifically, we will:
What will your organisation do to implement this policy? List your actions below
Your organisation may wish to develop its own policy statement. Otherwise, refer
to section 3 of the Continuous Improvement policy template guide for examples to
consider when customising this section.
4. Procedures
4.1 Continuous Improvement Plan
What information will your Continuous Improvement Plan include?
Who is responsible for creating and maintaining the Plan?
Refer to section 4.1 of the continuous improvement template guide for examples
to consider when completing this section.
4.2 Identifying Improvements Needed
How will you identify improvements that are needed?
What sources of information will you use?
How is this information collected and how often?
Who is responsible for collecting and collating this information?
Refer to section 4.2 of the continuous improvement policy template guide for
examples to consider when completing this section.
4.3 Implementing Improvements
Provide details of the kinds of actions improvements may include
How will they be implemented?
How will you advise relevant stakeholders of actions taken or changes made?
Refer to section 4.3 of the continuous improvement policy template guide for
examples to consider when completing this section.
4.4 Recording and Reporting on Improvements
How are improvements recorded on the Continuous Improvement Plan?
How do you track sources of information to ensure that they have been recorded in
the Plan?
Provide details of any reporting on actions taken and the outcomes.
Refer to section 4.4 of the continuous improvement policy template guide for
examples to consider when completing this section.
5. Other related policies and procedures
Documents related to this policy
Related policies

List related policies

Forms or other organisational

documents

List other organisational documents

Human Services Quality Framework

Standard 1 Governance and Management

Refer to section 5 of the continuous improvement policy template guide for

examples to consider when completing this section.
6. Review processes
Policy review frequency: Indicate how often this Responsibility for review: Indicate who will
policy will be reviewed
review the policy
Review process: Describe how the policy will be reviewed
Documentation and communication: Describe how the policy decisions will be documented and
communicated

Refer to section 6 of the continuous improvement policy template guide for

examples to consider when completing this section.