ABILITY TESTS

Arithmetic
This Arithmetic test assesses the test taker's ability to manage basic mathematical calculations and
equations. It also measures the ability of the test-taker to perform mathematical calculations rapidly
with accuracy. The topics covered include addition, subtraction, multiplication, and division. =
Test includes
The test includes 40 multiple-choice questions that consist of doing a mathematical calculation and
selecting the best answer.
Example:

456+156
a. 502
b. 712
c. 552
d. 612
Speed and accuracy are important in this test so it is important to work quickly and accurately. Before
starting the test, the test administrator will walk through one example of a test item and provide the
candidate with directions on utilizing the online system to complete the test. Tests are scored based on
the number of items that are answered correctly. No points are deducted for questions answered
incorrectly.
Test time
6 minutes
Test preparation resources
In order to help you prepare for this test, a series of useful resources has been provided:

That Quiz
Khan Academy
HomeSchoolMath
Super Teacher Worksheets
Office Skills Test - Practice Test
Lizard Point math practice
Pearson Adult Learning Centre - course mazes

ABILITY TESTS

Call-Centre customer service simulation

This test measures the candidate's ability to provide call-centre customer service as defined by the
following KSA:

Demonstrated ability to be focused on customer service by: using the computer to navigate and
technology to solve problems; enter information accurately and without errors; and performing
multiple activities at the same time

Test includes
This is a web-based simulation test where the candidate plays the part of a call-centre customer service
agent. The test consists of the following:

Introduction
Training
Three (3) scored phone calls that simulate client calls to the customer service centre

Before the test begins, candidates are provided with standard instructions on completing the test.
It is important to work both quickly and accurately when completing this test.
Test time
Approximately 45 minutes

ABILITY TESTS

Coding
This test assesses the skill level of the test taker in accessing information using charts, interpreting data,
and assigning codes. Such work scenarios as catalog documentation, telephone directories, and time
zones are utilized.
Test includes
The test includes 40 multiple-choice questions that consist of reviewing various charts and answering
questions based on what the charts display. Candidates are required to select the best choice.
Example:
According to the chart, what department does Sally Reilly work in?
NAME
Josh Diaz
Korey Cruz
Sarah McNary
Johnny Chaplin
Sally Reilly
Kelly Morris
Jesse Gillian
A.
B.
C.
D.

DEPARTMENT
Customer Service 1
Accounting 3
Marketing 4
Development 1
Customer Service 2
Accounting 2
Marketing 2

EXTENSION
215
356
555
456
865
778
586

Customer Service
Development
Marketing
Accounting

Speed and accuracy are important in this test so it is important to work quickly and accurately. Before
starting the test, the test administrator will walk through one example of a test item and provide the
candidate with directions on utilizing the online system to complete the test. Tests are scored based on
the number of items that are answered correctly.
Test time
12 minutes
Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

Office Skills Test sample questions

ABILITY TESTS

Matching - Alphanumeric
This test aims to assess the test taker's visual accuracy in determining whether a set of
letter/numerical combinations, some including symbols, are the same or different.
The test displays the ability of the test taker to acknowledge subtle differences between data,
whether from error or purposefully made.
Test includes
The test includes multiple choice questions that consist of 60 pairs of numbers and/or letter
combinations which are either the same or different. Candidates read the pairs and indicate whether
they are the same or different.
Example:
OO8CK | 008CK
a. Same
b. Different
Both speed and accuracy are important in this test. Before starting the test, the test administrator will
provide the candidate with directions on using the online system to complete the test. Tests are
scored based on the number of items that are answered correctly.

Test time
3 minutes 30 Seconds

Test preparation resources

In order to help you prepare for this test, the following resource has been provided:

Thomas International GIA Tests (Test Two: Perceptual Speed)

ABILITY TESTS

Office Grammar and Spelling

The Office Grammar and Spelling test measures the test taker's knowledge of spelling, sentence
structure, punctuation, and word usage.
Test includes
The test includes 40 multiple-choice questions that consist of reviewing a sentence and then
determining the correct choice. Candidates are required to select the best choice.
Example:
Which of the following is spelled incorrectly?
A. Oxygen
B. Massage
C. Permanent
D. Medicin
Speed and accuracy are important in this test so it is important to work quickly and accurately. Before
starting the test, the test administrator will provide the candidate with directions on utilizing the online
system to complete the test. Tests are automatically scored based on the number of items that are
answered correctly.
Test time
12 minutes
Test preparation resources
In order to help you prepare for this test, a series of useful resources has been provided:
The Blue Book of Grammar and Punctuation
Some of the relevant tools on this website include:
Punctuation Rules and Capitalization rules: quizzes and interactive tests
Grammar Rules: quizzes and interactive tests
Grammar Monster
Grammar Monster provides free grammar lessons and practice tests.
Learn English
Some of the relevant tools on this website include:

Grammar tests
Placement tests to assess your grammar level: beginner, intermediate and advanced

ABILITY TESTS

Office Math Skills

This test is a multiple-choice test that measures the test taker's ability to complete basic arithmetic and
business word problems.
Test includes
The test includes 34 multiple-choice questions that consist of doing a mathematical calculation and
selecting the best answer.
Example:
$520.61/5
e. $120.61
f. $104.12
g. $220.12
h. $100.61

Speed and accuracy are important in this test so it is important to work quickly and accurately. Before
starting the test, the test administrator will provide the candidate with directions on utilizing the online
system to complete the test. Tests are automatically scored on the number of items that are answered
correctly.
Test time
16 minutes
Test preparation resources
In order to help you prepare for this test, a series of useful resources has been provided:

That Quiz
Khan Academy
HomeSchoolMath
Super Teacher Worksheets
Office Skills Test - Practice Test
Lizard Point math practice
Pearson Adult Learning Centre - course mazes

ABILITY TESTS

Reading Comprehension
This test examines the test taker's ability to draw important information from written material. Test
takers are asked to read each text passage carefully and then answer questions based on what they
have read.
Test includes
The test includes 28 multiple-choice questions that consist of reviewing a sentence and then
determining the correct choice.
Speed and accuracy are important in this test so it is key to work quickly and accurately. Before starting
the test, the test administrator will walk through one example of a test item and provide the candidate
with directions on utilizing the online system to complete the test. Tests are scored based on the
number of items that are answered correctly.
Test time
20 minutes
Test preparation resources
In order to help you prepare for this test, a series of useful resources has been provided:

FCAT practice tests

ReadTheory
Online practice reading tests
Super Teacher Worksheets
abcteach

ABILITY TESTS

Watson Glaser critical thinking appraisal

This test measures abilities related to critical thinking. Aspects of critical thinking include:

Ability to define a problem

Ability to select pertinent information for the solution of a problem
Ability to recognize stated and unstated assumptions
Ability to formulate and select relevant and promising hypotheses
Ability to draw valid conclusions and judge the validity of inferences

Test includes
This test consists of 80 questions and includes exercises with problems, statements, arguments, and
interpretations of data similar to those encountered on a daily basis at work, in classrooms, in the
media, etc. Candidates read information that is provided and then decide what they think is the best
answer to each question.
Before the test begins, candidates are provided with standard instructions on completing the test. The
test document also provides detailed instructions on completing the test.
Test is scored on the basis of the number of items that are correctly answered.
Test time
60 minutes
Test preparation resources
In order to help you prepare for this test, a series of useful resources has been provided:

Hogan Lovells Critical Thinking Test

Watson-Glaser Critical Thinking Appraisal - UK Edition: Practice Test