Literature Review on Customer Integration and its Effects on Supply Chain

Authors
Frohlich
and
Westbrook
(2001)
Rosenzweig
et al. (2003)

Data Source
322 Manufacturing
Firms
Informants:
Directors and
Managers
867 Manufacturing
Firms

Dharun Lingam K (415115004)

Types of Analysis
ANOVA

Dimensions of SCI
Supplier
Integration
and
Customer
Integration

Performance Measures
Performance in terms of
Market Productivity

Hypothesis Testing
[Significant and direct relationships]
Supplier integration performance
Customer integration performance

Regression Analysis

Supply
chain
integration

internal, supplier,
and customer
integration

Product quality, delivery

reliability,
process
flexibility, cost leadership,
ROA,
sales
growth,
customer satisfaction, and
revenues
from
new
products

[Significant and direct relationships]

Informants:
Vice Presidents and
Directors

Supply chain integration product quality

Supply chain integration delivery reliability
Supply chain integration process flexibility
Supply chain integration cost leadership
Supply chain integration revenues from new
products
Supply chain integration ROA
[Non-significant relationships]
Supply chain
satisfaction

Koufteros
et.
al.
(2005)

244 Manufacturing
Firms
Informants:
CEOs, vice
presidents
directors, and
managers

SEM

Internal integration,
customer
integration,
supplier
product
integration,
and
supplier
process
integration

Product
innovation,
quality, and profitability

integration

customer

Supply chain integration sales growth

[Significant and direct relationships]
Internal integration customer integration
Internal integration supplier product
integration
Internal integration supplier process
integration
Customer integration product innovation
Supplier product integration product
innovation
[Non-significant relationships]
Customer integration quality
Supplier product integration quality
Supplier process integration product innovation

Literature Review on Customer Integration and its Effects on Supply Chain

Dharun Lingam K (415115004)

Supplier process integration quality

Authors
Vereecke
and Muylle
( 2006)

Data Source
374 Manufacturing
firms

Types of Analysis
Correlation
analysis
and ANOVA

Informants:
managers
Devaraj et
al. ( 2007)

Flynn et al.
(2010)

Koufteros
(2010)

120 Manufacturing
firms
Informants:
vice presidents
directors, and
managers
617 Manufacturing
Firms
Informants:
CEOs, vice
presidents
directors, and
managers
191 Product
Development
Projects

SEM

Regression Analysis

SEM

Informants:
professional
members

Droge et al.
(2012)

57 Manufacturing
Firms
Informants: CEOs,
vice presidents, and

Correlation
and
regression analysis

Dimensions of SCI
Structural
collaboration with
supplier
and
structural
collaboration with
customer
Supplier
Integration
and
Customer
Integration

Performance Measures
Performance Improvement

Internal integration,
customer
integration,
and
supplier integration

Operational performance
and
Business performance

Operational Performance

[Significant and direct relationship]

Supplier integration operational performance
[Non-significant relationship]
Customer integration operational performance

Internal integration,
customer
integration,
supplier
product
integration,
and
supplier
process
integration

Glitches,
execution,
success

Supplier
Customer
Integration

Delivery Performance and

Support Performance

and

Hypothesis Testing
[Significant and direct relationships]
Structural
collaboration
with
suppliers
performance improvement
Structural
collaboration
with
customers
performance improvement

and

on-time
market

[Significant and direct relationships]

Internal integration operational performance
Internal integration business performance
Customer integration operational performance
[Non-significant relationships]
Supplier integration operational performance
[Significant and direct relationships]
Internal integration customer integration
Internal integration supplier product integration
Internal integration supplier process integration
Customer integration market success
Supplier product integration supplier process
integration
Supplier product integration glitch
Supplier process integration on-time execution
[Non-significant relationships]
Customer integration glitch
Customer integration on-time execution
[Significant and direct relationships]
Supplier integration delivery performance
Customer integration support performance
Customer integration delivery performance

Literature Review on Customer Integration and its Effects on Supply Chain

Dharun Lingam K (415115004)

directors
Authors
Huo (2012)

Data Source
617 Manufacturing
Firms

Types of Analysis
SEM

Informants: CEOs,
vice presidents,
directors, and
managers

Dimensions of SCI
Internal integration,
Customer
Integration
and
Supplier
Integration

Performance Measures
Customer
Oriented,
Supplier Oriented and
Financial Performance

[Non-significant relationship]
Supplier integration support performance
Hypothesis Testing
[Significant and direct relationships]
Internal
integration

Customer-oriented
performance
Internal
integration

Supplier-oriented
performance
Internal integration Financial performance
Customer
integration

Customer-oriented
performance
Supplier integration Supplier-oriented performance
[Non-significant relationships]
Customer integration Supplier-oriented
performance
Customer integration Financial performance

Moyano
Fuentes et
al. (2012)

84 Manufacturing
Plants
Informants: CEOs

Hierarchical
Regression analysis

Cooperation
Suppliers
Cooperation
customers

with
and
with

Lean Production Adoption

Supplier
integration

Customer-oriented
performance
[Significant
and
direct
relationship]
Cooperation with customers Lean
production adoption
[Non-significant relationship]
Cooperation with suppliers Lean production
adoption

Literature Review on Customer Integration and its Effects on Supply Chain

Dharun Lingam K (415115004)

References
Frohlich MT, Westbrook R (2001) Arcs of integration: an international study of supply chain strategies. J Oper Manag 19(2):185200
Rosenzweig ED, Roth AV, Dean JW (2003) The influence of an integration strategy on competitive capabilities and business performance: an exploratory study of consumer
products manufacturers. J Oper Manag 21(4):437456
Koufteros X, Vonderembse M, Jayaram J (2005) Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform
strategy. Decis Sci 36(1):97133
Vereecke A, Muylle S (2006) Performance improvement through supply chain collaboration in Europe. Int J Oper Prod Manag 26(11):11761198
Devaraj S, Krajewski L, Wei JC (2007) Impact of eBusiness technologies on operational performance: the role of production information integration in the supply chain. J
Oper Manag 25(6):1199 1216
Flynn BB, Huo B, Zhao X (2010) The impact of supply chain integration on performance: a contingency and configuration approach. J Oper Manag 28(1):5871
Koufteros XA, Rawski GE, Rupak R (2010) Organizational integration for product development: the effects on glitches, on-time execution of engineering change orders, and
market success. Decis Sci 41(1):4980
Droge C, Vickery SK, Jacobs MA (2012) Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical
study. Int J Prod Econ 137(2):250262
Huo B (2012) The impact of supply chain integration on company performance: an organizational capability perspective. Supply Chain Manag Int J 17(6):596610
Moyano-Fuentes J, Sacristn-Daz M, Martnez-Jurado PJ (2012) Co-operation in the supply chain and lean production adoption evidence from the Spanish automotive
industry. Int J Oper Prod Manag 32(9):10751096