September 2015 e-bulletin

Welcome to the Healthwatch Bristol e-bulletin. The content is a mixture of local,

regional information regarding health, wellbeing and social care services.
Healthwatch Bristol Feedback Centre - Introducing the Right to Respond
The Healthwatch Bristol Feedback Centre now features a reply function giving
providers the opportunity to respond to public feedback.
Responses can be made by providers to acknowledge feedback from the public, to
demonstrate where improvements have been made or to help people find or access
information or services that they may need.
When the comment is approved by Healthwatch from the provider, the author of the
original review is notified by email that a response has been provided.
The provider responses are then uploaded to the website attached to the appropriate
review for others to see.
Visit: www.healthwatchbristol.co.uk
If you have any events or information that you would like us to include in our
e-bulletin please contact us at healthwatchbristol@thecareforum.org.uk
We need information for the next edition by 19 September.

Contents
Local Events
Local Information
Healthwatch Update
Training

Local Events
Local Events

Voices in Health
Wednesday 7 October 10:30-4pm (9:30am
registration, information stands and health
Psychological Therapies Health
checks) Trinity Centre, Trinity Road, Bristol,
Integration Team Patient and Public
BS2 0NW
Involvement Meeting
This October Bristol Community Health is
Wednesday 30 September 11-1pm, ninth
holding their first Participation Community
floor of Whitefriars, Lewins Mead, Bristol.
meeting. The meeting is an opportunity for
BS1 2NT.
patients, the public, carers and voluntary
The meeting will tell you more about the
sector organisations to come together and
Health Integration Team (HIT) and what
hear about Bristol Community Healths
they hope to achieve. They would also like
achievements within patient and public
you to review and comment on the priorities
empowerment. The event will offer attendees
for the HIT and to look at ways you can get
the opportunity to hear not only about how
involved in the work of the HIT.
Bristol Community Health are delivering
The meetings will be relatively informal with
against their strategy, but also to generate
plenty of opportunity to have your say and
more ideas for patient involvement. There will
meet other interested people. Email or
be a free lunch and health checks, as well as
phone to book a place
an opportunity to share your experiences of
E: mike.bell@bristol.ac.uk
patient engagement. For those who want to
P: 0117 342 1249
get more involved there will be information
available on volunteering and setting up focus
Age Friendly City Conference
groups. Reserve your free place.
Wednesday 7 October 9:30-3pm, M-Shed,
W: http://bit.ly/1EMyOw8
Princess Wharf, Wapping Road BS1 4RN
E: feedback@briscomhealth.nhs.uk
Bristol City Council and Bristol Aging Better
T: 0117 900 2146
Partnership (BAB) are hosting a conference
More information:
for older people and those who work with
W: http://tinyurl.com/nhj5wo9
them to look at the current age friendliness
of the city and how this can be improved.
West of England Academic Health Science
Bristol is hoping to gain World Health
Network Annual Conference 2015: Enabling
Organisation Age Friendly City status by
Collaborative Innovation
2020, which would mean that older people
Thursday 15 October, Cheltenham
and ageing would be considered in all
Racecourse, Evesham Road, GL50 4SH
aspects of city planning. The conference
This year there are six village themes
is open to any older person interested in

from ideas to reality
Bristol becoming more age-friendly and

interactive learning
is free with lunch provided. Numbers are

information and data
limited, so please book your place.

long term conditions
E: biancarossetti@ageukbristol.org.uk

people working together
T: 0117 928 1539

tomorrows workforce
Keynote speakers: Martin Marshall, Lead for
Improvement Science London and Professor
of Healthcare Improvement at University
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Local Information
College London, and Nigel Acheson,
Regional Medical Director for NHS England.
Delegates will hear about a variety of
projects and programmes which will provide
you with the opportunity to:

understand what we are all doing that
can assist you

how we collaboratively work together

how you can get involved and get the
most out of us
Places are limited and will be allocated on a
first come first served basis.
W: http://bit.ly/1J3kxYm
E: Hildegard.dumper@weahsn.net

Local Information
CF Connect Volunteers
CF Connect is a new service from the Cystic
Fibrosis Trust. The service provides parents
with a trained parent volunteer who they can
talk to in confidence about having a child
with cystic fibrosis. CF Connect volunteers
can offer a listening ear and the chance to
share experiences in an understanding and
supportive way. Full training and support will
be provided for this exciting new volunteer
opportunity. The hours are flexible you can
give as much or as little time as you wish,
and you will be carrying out the role from
home.
For more information please contact the
Volunteering team
E: volunteering@cysticfibrosis.org.uk
T: 0203 795 1551
W: http://bit.ly/1PltDn5
Accessible information standard update
With thanks to all those people who
fed in their views and suggestions, the
accessible information standard has now
been published. The aim is that it will help
health service providers to improve their
accessibility for D/deaf people (patients,

families, visitors, staff, professionals).

To view a British Sign Language video
translation about the NHS accessible
information standards regarding their
approval and publication visit
W: http://bit.ly/1foAdNi
Bristols new housing strategy
Bristol faces a number of key housing
issues over the 2015-2020 period. The
housing strategy sets out our aspirations and
priorities for housing over the next five years.
Before finalising the policies, Bristol City
Council wants you to tell them what you think
of their proposals. Bristol City Council will
take these views and use them to help shape
the new strategy, which will be published
towards the end of this year.
To take part in the consultation visit
W: http://bit.ly/1hiEjbJ
Are you male aged 65 years or over?
If so, have you had your free NHS
abdominal aortic aneurysm scan?
An abdominal aortic aneurysm (AAA) is
a weakening and expansion of the aorta,
the main blood vessel in the body. Large
aneurysms are rare but can be very serious.
Approximately 97 to 98 out of every 100
patients make a full recovery from AAA
repair surgery. The screening test for AAA
is a simple, pain-free ultrasound scan of
the abdomen that usually takes less than
ten minutes. Screening is done in most GP
practices and hospitals in the Bristol, Bath,
South Gloucestershire and North Somerset
area. For more information or to make an
appointment please contact:
Bristol Bath and Weston abdominal aortic
aneurysm screening programme
P: 0117 4148610
E: aaascreening@nbt.nhs.uk
W: http://bit.ly/1GBAJUZ
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Local Information
Womens self injury helpline
A national womens self injury helpline
is now open Tuesday, Wednesday &
Thursday 7-10pm and Thursday 3-6pm.
This is an anonymous, non-judgemental
listening and signposting service.
T: 0808 800 8088
Getting hospital discharge right every
time
Healthwatch England has launched
their hospital discharge report, Safely
Home: What happens when people
leave hospitals and care settings? The
report brings together 3,230 stories and
pieces of evidence, gathered by 101 local
Healthwatch from across the country,
revealing both the human and financial
cost of getting the discharge process
wrong.
W: http://bit.lyHWESafelyHomeReport

Healthwatch Bristol
Update
Local people have been telling
Healthwatch Bristol their stories about
health and social care services in Bristol.
This month, a theme that is emerging
from their feedback is difficulty
accessing specialist services such
as appointments with specialists at
hospitals
What do you think? Have you or your
family or friends had any experiences,
good or bad, regarding experiences in
accessing specialist care?
We will take this information to the people
who commission the relevant services, so
they know what people think and can plan
improvements for the future.
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Homelessness services
One of the projects Healthwatch Bristol
has been focusing on is engaging with
homelessness services and service users.
Some of the key themes and trends that
have been identified from the experiences
and issues collected so far highlight very
mixed views on the quality of meals provided
and the knock-on impacts this has on health.
A full report will be published giving further
details about the issues and concerns raised
by homeless individuals in Bristol.
Services in the community
Healthwatch Bristols current focus is
services in the community, including social
care services and primary care. So we want
to hear what you think.
Do you receive support from social care
services?
What support do you receive and are you
happy with it?
Was the support easy to access and
arrange?
Do you get support in your home and are
you happy with it?
Get in touch and let us know your
experience.
Celebrating Youth Voice
The young people who volunteer with Young
Healthwatch, part of Healthwatch Bristol,
hosted Celebrating Youth Voice on 23 July
to bring together youth participation groups
across Bristol and give them an opportunity
to share information about their projects
and feedback on health and social care
services. Young Healthwatch, Mentality (Off
the Record), Bristol City Youth Council, NHS
England Youth Forum, Bristol Childrens
Hospital Youth Council and New Fosseway
Testers were just some of the youth groups
in attendance. The young people came up
with their key messages for the Health and
Wellbeing Board and these were presented

Healthwatch Update
to the Board by Healthwatch Bristol during
the August meeting. The young people
asked for more support for young people
who are homeless, early intervention
services to support young people to look
after their mental health and wellbeing
and training on mental health for everyone
working with young people. To find out more
about Young Healthwatch and how to get
involved visit the website.
W: http://tinyurl.com/nv4z2w8

Training
ESOL for Health
Free English courses starting in September
2015 at Wellspring Healthy Living Centre,
Beam St, Bristol, BS5 9QY
The courses start in the middle of
September and are open to any Black
Minority Ethnicity (BME) Bristol citizens who
want to learn English and get to know more
about the health system, wellbeing and the
NHS. There will be two classes available
(beginners and intermediate) and a face-toface assessment will be completed at week
one. Contact Tomasz to book a place and
find out more. T: 07944 669 602 (text)
W: esol@wellspringhlc.org
4YP training
The latest training schedule September
2015July 2016 for professionals working
with young people has been published by
Bristol City Council 4YP. All courses are free
to professionals working in the Bristol area
and are delivered on a multiagency basis. If
you do not work in Bristol you can still apply,
however please be aware that
there will be a charge of 30 for a half day
and 60 for a full day session. Courses are
delivered in a variety of venues throughout
Bristol which are designed to be accessible
to participants.
W: http://bit.ly/1J2Pcay

Alive N Kicking
Alive N Kicking is commissioned by Bristol
City Council to deliver healthy lifestyles
programmes to children aged 2-16 years
who are on/above 91st centile. Courses start
in September and will include:
learning about healthy eating and nutrition
making small, easy changes to help
benefit your familys health
food preparation sessions making fruit
kebabs, smoothies and healthy wraps
shop healthier by learning how to read
food labels
activity sessions learn that exercise can
be fun, play new games and build your
skills and confidence
W: www.ank.uk.com
T: 0208 417 0078
Changing times and evolving cultures
A ten week course starting from Monday 14
September or Wednesday 16 September
6:309:30pm, Phoenix Social Enterprise,
5 Russell Town Avenue, Redfield, Bristol,
BS5 9LT. The venue has disabled access
and free parking. Light refreshments will be
available. The course explores how we are
all impacted by difference. This is a rare
opportunity to engage in some challenging,
sensitive and controversial topics within a
safe and supportive environment.
Each evening will consist of a theoretical
seminar, an opportunity to practice your
listening skills and a process group to
explore the issues.
W: www.kaurtherapy.co.uk

School food programme: improvement

of diet quality?
Tuesday 15 September 2015, 8:30-2pm,
University of Bristol, Room G13/14, Bristol
Life Sciences Building, 24 Tyndall Avenue,
BS8 1TQ
This workshop is open to everyone with
interest in child nutrition and childrens
dietary intake behaviour. We especially
welcome participation from non-academic
groups, ie. from schools, NHS, industry,
community and parents groups. For
further information and to register interest
in this workshop please visit our website.
W: http://bit.ly/1E4EvoZ
Attracting, recruiting & managing
volunteers
Tuesday 29 September
This workshop has a dual purpose and
is aimed at both managers who are
new to managing volunteers and those
that are already supervising a team of
volunteers but who need some guidance.
The course covers the whole volunteer
journey including setting up effective
recruitment and supervision procedures,
motivating and developing volunteers,
and dealing with problems relating to poor
performance and team morale. It is a
very practical day where participants will
learn how to best encourage and develop
volunteers skills and enhance the work of
their organisation as a whole.
W: http://bit.ly/1L2k6R6
E: info@cascadetrainingplus.co.uk
The Social Dimension of Dementia:
Messages from the World of Research
Wednesday 14 October 2015 12-4:45pm,
Engineers House, The Promenade,
Clifton Down, Bristol, BS8 3NB
The annual Age UK Bristol and
Brunelcare Research Forum
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is taking place in October.

The focus of the event is on Dementia.

The guest speakers will provide insight and
debate from their current research within
this area. All refreshments and a delicious
brasserie lunch will be provided. Tickets can
be purchased via EventBrite and are priced
at 30.00 per person.
W: www.eventbrite.co.uk
T: 0117 954 3860 Caroline Gerrard
(Brunelcare)
E: caroline.gerrard@brunelcare.org.uk
Self injury support training
Working with People who Self Injure: 28th
September 2015
Working with People with Learning
Disabilities who Self Injure: 14 October
Understanding Borderline Personality
Disorder: 2 November
For more information and to book a place:
W: http://bit.ly/1Jy2MnX
W: http://bit.ly/1heCk7N
Are you worried about someone close to
you because of their mental health?
Caring and Coping is an education
programme for family members & friends
of people with mental ill health, specifically
designed for those new to mental health
services or with a recent caring role.
Learn more about diagnoses, treatments
and local services and meet other carers.
Free to Bristol residents and family members
of those using services in the city, and
facilitated by staff from Rethink Mental
Illness & Avon & Wiltshire Partnership. A
new six week course starts Wednesday 14
October 2015 from 5.30 7.30pm in central
Bristol, the closing date for bookings is 23
September. For more information contact
Rethink Mental Illness on:
T: 0117 903 1803
E: karen.allen@rethink.org

National Information
National Information

NHS Constitution and Handbook

updated
Consultations into voluntary sector role
The NHS Constitution and Handbook to
in health and care
the NHS Constitution have been updated
Two consultations have been published to
to reflect current policy and legislation and
help to determine the future of voluntary
to make the Constitution a more practical
sector involvement in health and care.
document. In his inquiry into the failings at
As part of the Voluntary, Community
Mid-Staffordshire, Sir Robert Francis QC
and Social Enterprise (VCSE) review,
recommended amendments to the NHS
respondents from the voluntary and health
Constitution based on prioritising patients,
and social care sectors can give their views
protecting patients from avoidable harm,
on partnership working, and how closer
providing assistance that patients need
collaboration could be fostered. The second
and staff compliance with guidance. Each
consultation will also seek views on the
of these recommendations has been fully
role and effectiveness of the governments
accepted and implemented within the new
current voluntary sector investment
NHS Constitution.
partnership suite of grants. Consultations
W: http://bit.ly/1JrvjeZ
close on Friday 6 November.
W: http://bit.ly/1K71Nr4
Updated guidance to help make the
Friends and Family Test more inclusive
NHS launches next step of urgent care
Updated guidance has been published
review
to help make the NHSs biggest patient
Eight new vanguards (areas that will lead
feedback tool, the Friends and Family Test,
on the development of new care models to
more inclusive. The new guidance covers
act as the blueprints for the NHS moving
services across the NHS that are provided
forward) have been announced that will
to children and young people, patients with
launch the transformation of urgent and
learning disabilities, dementia, language
emergency care for more than nine million
and literacy issues or who are deaf or
people. This comes as NHS England also
deafblind.
revealed the success of Regional Major
W: http://bit.ly/1gDogVj
Trauma Networks which, after they were
set up just three years ago, have seen a
remarkable 50 per cent increase in the
odds of survival for trauma patients.
W: http://bit.ly/1PkLDi9

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