1)
Aspects
Format
Content
Language
TOTAL
Marks
3
12
20
35
PastYearsQuestion
Year
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Format
Anarticleforschoolnewspaper
Task
To inform students about the nature club
andpersuadethemtojoin.
A format letter to the Manager of a Torequestavisitforyourschoolconsumer
factory
club.
Areporttotheprincipal
To inform the principal about the poor
conditionandservicesorthelibrary.
Aninformationlettertoyourmother
Toaskforsomemoneytobuyabirthdaygift
foryourbrother.
Anarticleforyourschoolmagazine
Howcopewithstress
Atalktootherstudents
RoadSafety
Aformallettertoyourteacher
Tostatethechoicemadebyyourclassona
trip after the endofyear examination and
givereasonsforthechoice.
Areportfortheprincipal
To write on matters in your school which
couldbeimproved.
Alettertoafriend(informalletter)
Todescribeyourexperiencesatathreeday
outdoorcamp.
Alettertoafriend(informalletter)
To give reasons why he/she would make a
goodHeadPrefect
Atalktostudents
To give a talk on a reference book that is
usefulforsecondarystudents
Anarticleforaschoolmagazine
Towriteanarticleaboutyourfriend.
Areporttotheprincipal
To give reasons for the lack of interest in
sportsandprovidesuggestionstoovercome
theproblems.
Alettertoyourcousin
To tell him/her about the benefits of the
National Service Programme and to
encouragehim/hertogo.
A speech to Red Crescent Society To inform them on how to manage a
members
sprainedankle.
Alettertoyoungersister
To advise her on how to spend her money
wisely.
Aformalletter
Article
FORMALLETTEROFCOMPLAINT
1.Imaginethatyouwereverydissatisfiedwiththefoodandserviceatanexpensive
restaurant where you entertained your family. Write a letter of complaint to the
restaurantsmanagement.Includethefollowingpoints:
Rudewaiters
Poorlycookedfood
Unhygienicconditions
Wronglytotalledbill
Noisysurroundings
Oldanduncomfortablefurniture
Inyourletteryoushould:
stateyourcomplaint
elaborateonyourcomplaints
askthemanagementtorectifythecomplaints
expressyourthoughtsaboutdiningattherestaurantagain
Exampleanswer2
LotA13TamanBerjaya,
NibungTebal,
F1
13500N.Tebal,
PULAUPINANG.
TheManager,
SeasonsRestaurant,
JalanSimpangAmpat,
13500Muar,
JOHOR.
09MARCH2015
F2
DearSir,
AComplaintaboutUnsatisfactoryFoodandRestaurantService
I wish to express my dissatisfaction about the food and service at
yourestablishedandwellknownrestaurant.Onbehalfofmyfamily,I Introduction
wouldliketoraiseafewpointsregardingthismatter.MyfamilyandI
haddinneratyourrestauranton08September2013tocelebratemy
mothers 50th birthday. We expected to have a great time at your
seafoodrestaurantbutunfortunatelywedidnot.
2.Yourwaiterstreatedusrudelyandinconsiderately.Wehadto
wait for about half an hour before we could order any food. The
waiter spoke to us rudely whilst taking the orders. In fact, he
C1
scoldedmymotherwhowantedtohaveacupofteawithoutsugar.
E1
Heclaimedthattherestaurantdoesnotservesuchadrink.Foryour
information, my mother has diabetes and is trying to avoid taking
sugaryfoodanddrinks.
3. The poorly cooked food was also unsatisfactory. We were
C2
surprised to find out that the roast chicken and fish that we had
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orderedwerestillrawandinedible.Themushroomsouptastedabit
sour and the fried prawn was overcooked. We made a complaint
about the food to your waiters and cooks but no further action was
taken.
4.Besides,thepoorlyservedfoodwealsofeltuncomfortablewith
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E3
was greasy. There were some cats wandering searching for food.
These bad conditions are harmful as they might get food poisoning
andotherhealthproblems.
5.InearlylostRM57asaresultofthewronglytotalledbillIwas
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food. Then, we recounted the bill and found that out it was wrongly
calculated.ThetotalwassupposedtobeRM120butthecalculation
madebythecashiershowedRM177.
6. Another problem that spoiled our evening was the noisy
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calling names and taking orders from the customers. Besides this,
theloudmusicandnoisecomingfromthekitchenalsocontributedto
this unsatisfactory situation. What more disappointing were the
defective fans and airconditioners? The weather was very humid
andtherewerealotofpeopleintherestaurant.Therearealsoold
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anduncomfortablefurnitureinyourrestaurant.
7. Hereby, I would like to make suggestions to help you solve
theseproblems.Firstofall,Isuggestthatyoulookatyourrestaurant
and make sure no more cats and other stray animals are on your
premise. You should also train your waiters and cooks to provide
E6
F3
SPEECH/TALK
2.You are the President of the Environmental Club of your school. You have been
requestedbyyourprincipaltogiveaspeechduringschoolassembly.Yourspeech
isinconjunctionwiththeLoveyourEnvironmentcampaign.Usingthenotesbelow,
writeyourspeech.
o Collectwastematerialandseparate
o Collectoldnewspapers
o Sendtorecyclingcenters
o Postercompetition
o Donotlitter
Inyourspeech,youshould
x
Addresstheaudience
Includeallthepointsgiven
Elaborateonallthepointsgiven
Addtwomorepointsofyourown
Exampleanswer3
A very good morning I bid to the principal, Pn. Aqilah binti Ahmad,
F1
seniorassistants,teachersandfriends.
I am Izzairy bin Azmie, proudly standing here as the
F2
PresidentoftheEnvironmentalClub,andamreallyhonouredtobe Introduction
giventhisopportunitytotalktoallofyoutoday.Inconjunctionwith
the Love your Environment campaign, I would like to talk about
Guide
statement
environment.
As students, it is our responsibility to keep our environment
clean. We play a vital role in protecting our environment. A lot of
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C1
E1
thenbesenttoRecyclingCentre.
Thenextactivityiscollectingoldnewspapersfromourhome.
You are requested to collect old newspapers and bring them to
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canteen.Therewillbesomeonefromtheclubwhowillbeincharge
ofthecollection.Pleasemakesurethatyoutiethenewspapersinto
bundles before handing them in and after some time, they will be
sent to the recycling centre. The money from the recycling
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campaignwillbeusedtobeautifytheschoolcompound.
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C4
Anyone interested must register with Lim May May from Form 5
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Mulia.Theclosingdateofsubmissionisthe10thMarch2011.The
theme of the posters must follow the theme of our campaign. The
firstprizewinnerwillgetabookvoucherofRM200,thesecondprize
winnerwillgetabookvoucherofRM100,andthethirdprizewinner
willreceiveabookvoucherofRM50.
Finally,Iwishtogiveawordofremindertoyouall.Pleasedo
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environmentwouldensureahappierandhealthierlife.Iwouldliketo
F3
make an appeal for full cooperation from all parties to make this
campaignasuccess.Withthat,thankyou.
ARTICLE
3.Youfindthatmanyofyourfriendsareunderalotofpressure.Theyspendmostof
theirdaystudyingandappeartosufferfromstress.Writeanarticleforyourschool
newsletteronhowtocopewithstress.
Includethefollowingpoints:
9 Regularexercise
9 Hobbies
9 Workingroups
9 Balancedmeals
9 Enoughsleep
9 Studyskills
9 Makeachecklist
9 Seekadvice
9 Talktoyourfamily
9 Listentomusic
9 Counsellors
9 Game
Whenwritingthearticle,
x Remembertogiveitatitleandthethewritersname
x Remembertowriteaproperending
x Includeallthepointsgiven
CopingwithStress
F1
byWiraMohamad
F2
Guide
statement
There are many ways one can get rid of stress. Firstly,
student,especiallyteenagers,mustgoforregularexercise.Abrisk
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C12
C2
stamps,fishingorlisteningtomusicofyourchoice.Theseleisure
C10
activitieshelpkeepstudentsfreefromschoolrelatedstress.
Therefore, students should plan a timetable. They can also
workingroupstosolvesomeoftheiracademicproblems.Besides
C3
makingfriendsanddiscussingcertainissues,groupdiscussionscan
help improve study skills. One of these is the ability to make a
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checklist of all the activities planned and carried out. This in turn
C7
willmakestudyingmoreeffectiveandavoidunnecessarypressure.
Students should also have balanced meals and enough
C4
C5
C8
Counsellorsinschoolarehelpfulbutyoucanalwaystalktoyour
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treatmentfromtherelevantauthorities.Youmaybesurprisedbuta
friend of mine said that screaming at the mountains and laughing
yourheartoutcantakeawaystress.
F3
REPORT
4.Youareunhappywiththepoorconditionandservicesofyourschoollibrary.Write
areporttoyourprincipal.Youmustusethenotesgivenbelow.
x
x
x
x
x
x
Rudelibrarian
Insufficientspace
Oldfurniture
Oldandtornbooks
Faultymediaequipment
Shortborrowingperiod
Whenwritingthereport,youshouldremember:
x toprovideatitleandthenameoftherecipient
x toprovidethewritersname
x touseallthenotesgiven
x theelaboratethenotes
Exampleanswer1
To:ThePrincipalofSekolahMenengahSainsBertam
F1
Date:21September2015
ThePoorConditionsAndServicesByTheLibrary
MynameisAhmadBinMohd.Ali.Iamveryunhappywith
F2
Introduction
theconditionsandservicesprovidedbyourschoollibrary.Thisisa
seriousmatterandshouldbesolvedassoonaspossible.
Firstofall,thelibrariansareveryrude.Theyoftenscoldus
whenwereturnthebookslatealthoughwepaythefine.Itishardto
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seethemsmile.SoIhopeyouwilldosomethingaboutthis.
Thereisinsufficientplacetositandread.Ourschoolhas
about1000students.Thelibraryistoosmall.Wehavetostandand
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sitoutsidethelibraryalongthecorridortoreadbooksornewspaper.
Besides,thelibraryhasoldfurniture.Thechairsareallrusty
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and some even broken. The tables are shaking and might fall one
day. The racks are very old. We are afraid if would fall anytime. I
requesttheschooltobuynewfurniture.
E3
Apartfromthat,ourlibraryisfilledwitholdandtornbooks,
whicharenotsuitableforthestudents.Someofushaveaskedthe
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teacher in charge to buy new books but he said the library has
financialproblems.
Other than that, the media equipment is faulty. The
students cannot access computers anytime they want. The
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televisioncannotbeswitchedon.Wehopethattheschoolwillbuya
newtelevisionorrepairtheoldone.
Finally, the students are not satisfied with the borrowing
period,whichistooshort.Wecanonlyborrowthereferencebooks
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fortwodays.Wecanborrowthestorybooksforoneweek.Wehope
thelibrarywouldexpandtheborrowingperiod.ThisisallIwouldlike
to complain about. I hope you will look into this matter as soon as
possible.
Reportedby,
(AhmadbinMohd.Ali)
Studentfromform5A,
F3
SMSainsBertam,
PulauPinang.
SectionA:DirectedWriting
[35marks]
[Timesuggested:45minutes]
Yourecentlyconductedasurveyonthestudentslackofinterestintheschool
canteen.Writeaninformallettertoyourfriendaboutyourfindings.
Yourlettershouldbebasedontheinformationbelow.
Reasonsforlackofinterest
Canteenfacilities
x
x
x
Lacktablesand
chairs
Insufficient
cutlery
Dirtyandoily
floorandtables
Canteenfood
x
x
x
Lacksvariety
Expensive
Nottastyatall
Canteenworkers
x
x
Unfriendly
rude
Slow
inefficient
and
and
Suggestionsforimprovement
Theschoolbuysmore
canteenfacilities
Whenwriting,youshouldremember:
toprovidethesendersaddress
toaddressthelettertoyourfriend
togiveyournameasthewriter
tousealltheinformationgiven
toprovideanothersuggestion
SampleAnswerforLetter
No.5,Jalan3/16,
TamanBangiPerdana,
Seksyen3,
43650B.BaruBangi,
Selangor
20April2015
DearRosman,
Howhaveyoubeendoinglately?Ihopealliswellwithyou.Asforme,itsbeenavery
busy week especially with the exam preparation and other things. Recently, I found out that
many students in my school were not interested in eating at the school canteen. Thus, I
conducted a survey among the students for the reasons why they were not interested in the
school canteen. Basically, from the findings, the students named three main factors namely
thecanteenfacilities,foodandworkerswhichhadcausedtheproblem.(Thesisstatement)
Firstly,thecanteenfacilitieswerenotimpressive(Topicsentence).Thecanteenlacked
tables and chairs (P1) resulting in an uncomfortable environment and a race among the
students to get the tables and chairs. This was not safe especially to the juniors who had to
makewayfortheirseniors.Apartfromthat,therewasinsufficientcutlery(P2)aswellasdirty
andoilyfloorandtables(P3)thatreallyturnedofftheirappetite.Whentherewasnotenough
spoons and forks, students tended to eat with their bare hands. It caused great trouble since
there was only one tap available for washing hands. Again, they had to push one another or
queueforquitesometimetowashtheirhands.Itwasfarfromconvenient.Then,thedirtyfloor
andtablesinvitedfliesandants,thusmakingtheplaceunhygienicandsmelly.Thiswasanother
mainreasonwhystudentslosttheirinterestinthecanteen.
Anotherfactor/secondlywasthecanteenfood(Topicsentence).Thefoodservedlacked
variety (P4) as every day, the same menu was served. To make things worse, there were
normally only three choices of meal to choose from. Commonly, the food was typical. The
studentswereboredtoeattypicalmenueverydayastheywantedtotrysomethingnewand
refreshing. The students wanted mouthwatering and appetizing food that could satisfy their
appetite. The food was also expensive (P5) and not tasty (P6) at all. This made it not worth
consuming food at the canteen. That was why more and more students shied away from the
premisesincethefoodcostanarmandaleg.Someofthestudentscouldnotaffordtobuythe
food.
Finally,anotherimportantfactorwasthecanteenworkers(Topicsentence).Theworkers
were unfriendly and rude (P7) to the students. They did not attend to the customers as they
were busy chitchatting among themselves at peak hours. Some were so immersed in their
phoneconversationtopayattentiontothestudents.Theyalsousedharshwordsandclaimed
that students did not pay for the food taken. Worse, these workers were slow and
inefficient.(P8)
Here, there were some suggestions for improvement. First and foremost, the school
shouldbuymorecanteenfacilities(P9)sothatabettereatingenvironmentcouldbecreated.
Next, the principal should advise or warn the canteen workers who were rude and behaved
badly to students (P10). If no action was taken, the school administration should change the
canteen operator (P11) after the contract expired. Other than that, the school should have a
canteencommitteetocheckonthecanteenregularly(P12)andthestudentscouldalsorate
thecanteenondailybasisandgivefeedback(P13)tothecommitteetoprovidebetterservice
forthebenefitofallstaffandstudents.
Format:3
Content:12
Language:20Total:35marks