PRATIK MASALKAR

Course: MMS, Marketing

E-mail: masalkar.pratik@gmail.com
Contact No.: +91-9503988559

Objective
To work in a firm with a professional work driven environment where I can utilize my skills and
experience to improve operations, increase profitability and enhance growth of the Organization.

Summary

Pursuing Master of Management Study in Marketing.

2 months of summer internship in PepsiCo India.
1.5 years of experience in Tata Communications Ltd. Pune.
Strong experience at handling and communicating with international clients such as NTT
Japan, British Telecom and most of the international telecom giants effectively using E-Mails
and voice calls.
Good exposure at coordinating, arranging conference meetings and getting the client issues
resolved from the internal team.

Work Experience
1. PepsiCo India, Pune.
Profile: Intern
Tenure: 2 months (7th May 2015 7th July 2015)
Responsibilities:
Increase availability and visibility of new product (Penetrating new product into
market).
Achieving targets and route correction.
Cracking no-sale outlet by analyzing and solving problems.
Taking follow-up until products are delivered to clients.
2. Tata Communications Limited, Pune.
Profile: Executive
Tenure: 17 months

Responsibilities:
Acknowledging customer complaints with ticket number for Voice traffic,
Transmission circuits and Mobility related faults through email and inbound call.
Providing timely update till closure of issues and L1 level troubleshooting for voice
customers.
Assisted customers with reasons for the problems faced by carrying out First Call
Resolution.
Handling the customers and their escalations.
Providing access and remote hands support to our co-location customers for data
centers at all international locations.
Coordinated with cross functional teams for plan of action and resolution of trouble
tickets.
Analyze repeat complaints and take proactive measures to reduce the number of
trouble tickets and enhancing resiliency in the customer network.

Education Details
Course

University/Board

Year of Passing

Percentage

MMS- Marketing

Mumbai University

Semester I
Semester II

68
69

Pune University

2011

59.07

M.S.B.T.E.

2007

66.56

Maharashtra State Board

2004

76.53

B.E. Computer
Diploma in Computer
Technology
10th (S.S.C.)

Training & Workshop

Participated and represented Lala Lajpatrai Institute of

Entrepreneurship Summit 2015 conducted by IIT Bombay.

Training on Android Application Development from Quagnitia Systems Pvt. Ltd. Pune.

Management

in

the

Academic Projects
1. Mobile Barcode Reader Based Payment System (B.E. Computer):
It is a mobile application along with server software to manage the transactions within the
shopping mall with the user reading the 2D barcodes of the products to be purchased with the
help of the user software installed in the user's cell-phone.

2. Web Application Framework (Diploma):

It is the framework that gives us the service which is very useful at the time of creating website
like Railway Reservation Form, Mail Account etc. In this software the user just need to his
requirement in the form.

Certifications

Oracle Certified Professional, Java SE 5 Programmer

IBM Certified Associate Developer Rational Application Developer for WebSphere
Software V6.0
IBM Certified Database Associate DB2 9 Fundamentals.

Extra Curricular Activities

Volunteered an event Complete My Play Store in annual fest Chakravyuh 2014 organized
by Lala Lajpatrai Institute of Management.
Elected and worked as a Treasurer for the Department of Computer and Information
Technology in K.K. Wagh Polytechnic Nashik.

Interpersonal Skills

Ability to rapidly build relationship and set trust among peers.

Proficient with computers and using internet to get the work done.
Open to work at any job location.
Strong analytical and communication skills.

Personal Details
Date of birth : 2nd March 1989
Gender
: Male
Marital Status : Single
Nationality : Indian
Languages
: Marathi, English, Hindi
Passport No. : K0622856

Declaration
I hereby declare that the above written particulars are true to the best of my knowledge.
Pratik Masalkar