Baguion, Ronalyn C.

BSIE 4-3
1. What is total quality management?
Total quality management (TQM) consists of organization-wide efforts
to install and make permanent a climate in which an organization
continuously improves its ability to deliver high-quality products and services
to customers. While there is no widely agreed-upon approach, TQM efforts
typically draw heavily on the previously developed tools and techniques of
quality control. TQM enjoyed widespread attention during the late 1980s and
early 1990s before being overshadowed by ISO 9000, Lean manufacturing,
and Six Sigma.
2. What is quality control?
Quality control, or QC for short, is a process by which entities review
the quality of all factors involved in production. ISO 9000 defines quality
control as "A part of quality management focused on fulfilling quality
requirements".
Controls include product inspection, where every product is examined
visually, and often using a stereo microscope for fine detail before the
product is sold into the external market. Inspectors will be provided with lists
and descriptions of unacceptable product defects such as cracks or surface
blemishes for example.
3. 7 tools of total quality management tools:

Cause-and-effect diagram (also called Ishikawa or fishbone chart):

Identifies many possible causes for an effect or problem and sorts
ideas into useful categories.
Check sheet: A structured, prepared form for collecting and analyzing
data; a generic tool that can be adapted for a wide variety of purposes.
Control charts: Graphs used to study how a process changes over
time.
Histogram: The most commonly used graph for showing frequency
distributions, or how often each different value in a set of data occurs.
Pareto chart: Shows on a bar graph which factors are more
significant.
Scatter diagram: Graphs pairs of numerical data, one variable on
each axis, to look for a relationship.

Stratification: A technique that separates data gathered from a

variety of sources so that patterns can be seen (some lists replace
stratification with flowchart or run chart).

Marcelo, Marc Amiel C.

BSIE 4-3
1. What is total quality management?
Total quality management (TQM) consists of organization-wide efforts
to install and make permanent a climate in which an organization
continuously improves its ability to deliver high-quality products and services
to customers. While there is no widely agreed-upon approach, TQM efforts
typically draw heavily on the previously developed tools and techniques of
quality control. TQM enjoyed widespread attention during the late 1980s and
early 1990s before being overshadowed by ISO 9000, Lean manufacturing,
and Six Sigma.
2. What is quality control?
Quality control, or QC for short, is a process by which entities review
the quality of all factors involved in production. ISO 9000 defines quality
control as "A part of quality management focused on fulfilling quality
requirements".
Controls include product inspection, where every product is examined
visually, and often using a stereo microscope for fine detail before the
product is sold into the external market. Inspectors will be provided with lists
and descriptions of unacceptable product defects such as cracks or surface
blemishes for example.
3. 7 tools of total quality management tools:

Cause-and-effect diagram (also called Ishikawa or fishbone chart):

Identifies many possible causes for an effect or problem and sorts
ideas into useful categories.
Check sheet: A structured, prepared form for collecting and analyzing
data; a generic tool that can be adapted for a wide variety of purposes.
Control charts: Graphs used to study how a process changes over
time.

Histogram: The most commonly used graph for showing frequency

distributions, or how often each different value in a set of data occurs.
Pareto chart: Shows on a bar graph which factors are more
significant.
Scatter diagram: Graphs pairs of numerical data, one variable on
each axis, to look for a relationship.
Stratification: A technique that separates data gathered from a
variety of sources so that patterns can be seen (some lists replace
stratification with flowchart or run chart).