DAFTAR ISI

Halaman

KATA PENGANTAR...................................................................................i
DAFTAR ISI....................................................................................................iii
DAFTAR LAMPIRAN.................................................................................v

BAB I PENDAHULUAN
1.1 Latar Belakang Penulisan..............................................................1
1.2 Pokok Permasalahan......................................................................3
1.3 Pertanyaan Penelitian....................................................................4
1.4 Tujuan dan Manfaat Laporan........................................................4
1.5 Kajian Ilmiah
A. Tinjauan....................................................................................6
B. Pelayanan .................................................................................7
C. Pendaftaran ..............................................................................9
D. Nomor Pokok Wajib Pajak ......................................................9
BAB II TINJAUAN PELAYANAN PENDAFTARAN NOMOR
POKOK WAJIB PAJAK DI KANTOR PELAYANAN
PAJAK PRATAMA BANDUNG BOJONAGARA
2.1 Sejarah Singkat Kantor Pelayanan Pajak Pratama Bandung
Bojonagara.....................................................................................11

2.2 Visi dan Misi Kantor Pelayanan Pajak Pratama Bandung

Bojonagara.....................................................................................14
2.3 Unit-unit Kerja dan Tugas Pokok dan Fungsi
Kantor Pelayanan Pajak Pratama Bandung Bojonagara................15

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 2.4 Struktur Organisasi Kantor Pelayanan Pajak Pratama Bandung
Bojonagara.....................................................................................18
2.5 Hasil Praktek Kerja Lapangan.......................................................19
A. Prosedur dan Tata Cara serta Standar Pelayanan dan Fasilitas
Penunjang Terkait Pendaftaran Nomor Pokok Wajib Pajak di
Kantor Pelayanan Pajak Pratama Bandung Bojonagara...........19
B. Permasalahan dalam proses penyelenggaraan pelayanan
pendaftaran Nomor Pokok Wajib Pajak di Kantor Pelayanan
Pajak Pratama Bandung Bojonagara.........................................30
C. Upaya Pemecahan masalah dalam proses penyelenggaraan
pelayanan kepada Wajib Pajak terkait pendaftaran Nomor
Pokok Wajib Pajak di Kantor Pelayanan Pajak Pratama
Bandung Bojonagara.................................................................31
BAB III KESIMPULAN DAN SARAN
3.1 Kesimpulan....................................................................................33
3.2 Saran..............................................................................................34

DAFTAR PUSTAKA....................................................................................vi
LAMPIRAN.....................................................................................................vii
RIWAYAT HIDUP PENULIS..................................................................ix

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