Lucas - TVS established in 1961 as a joint venture between Lucas UK and T V Sundram

Iyengar & Sons (TVS), India to manufacture Automotive Electrical Systems. Lucas-TVS is
the Leader in Auto Electricals in India today with 50 years experience in design and
manufacturing. 4 out of 5 vehicles rolled out daily are fitted with Lucas-TVS products.
Lucas - TVS is a TS16949 and OHSAS 18001 certified company. Lucas-TVS has bagged the
Deming application price in 2004 from the Japanese Union of Scientists and Engineers
(JUSE).
T Trust
V value
S - service

Mission:
To be a respected supplier of global auto industry, by developing innovative
products and solutions of value to customers using contemporary technologies
and creative skills and involvement of our employees, suppliers and other
partners. Through these activities Lucas-TVS expects to contribute to auto
industry and Indian society.

Vision:
Dominant supplier of rotating electrical products to Indian industry.
Significant supplier of customized motors to specific non-automotive applications
in India
Supplier to global car and commercial vehicle manufacturers.
Customer delight and employee's pride to build Lucas-TVS brand.
Sales turnover of 4000 crores [USD 800 Million] by 2015 and achieve
stakeholder's expectations.
"Vision without action is merely a dream.
Action without vision passes the time.
Vision with action can change the world"

Indian automobile industry has grown leaps and bounds since 1898, a time when a car had
touched the Indian streets for the first time. At present it holds a promising tenth position in
the entire world with being number two in two wheelers and fourth in commercial vehicles.
With standing a growth rate of 18% per annum and an annual production of more than
2million units, it may not be an exaggeration to say that this industry in the coming years will
soon touch a figure of 10 million units per year. Besides a steady growth in India's fiscal
system, the expansion of Indian middle class has also played a major role in drawing the
attention of international auto manufacturers towards the Indian Automobile Market .
Forever, India is one nation which provides skilled workforce at cut-throat prices making
itself a preferable manufacturing centre. The magnetism of the Indian markets and the decline

of global auto industries such as Japan, Europe and US have triggered the influx of new
conglomerates along with huge capital investments in the sector.
Reference: http://seminarprojects.com/Thread-summer-internship-project-done-with-tvsmotors-ltd#ixzz3hsPLRVu1

QUALITY PHILOSOPHY
POLICY
We are committed to achieving ever increasing levels of Customer
satisfaction through
continual improvements to the Quality of our Products and Services by
adopting and
continually improving an effective Quality Management System.
It will be our endeavor to increase Customer trust and confidence in the label
Made by Lucas-TVS.

OBJECTIVES
Achieving OE Customer line rejections less than 10 PPM
Continual reduction of warranty returns

Providing warranty services to customers within 24 Hrs of receiving the

complaints
Deliver products to customers in right quantity on time, every time.

PRINCIPLES
Quality begins with a comprehensive understanding of changing customer
needs
Quality means providing value to customer in the use of our products and
services
Quality is built into the design of products, processes and materials
Quality improvements lead to productivity and cost improvements
Quality Means preventing defects and not detecting them only after
occurrence
Quality demands commitment by all employees, suppliers and dealers
Quality is achieved through total employee involvement and training
Quality cycle begins again with a comprehensive understanding of
customer satisfaction.

PRACTICES
Practice quality individually and as team
Do Right first time on time and every time
Enhance employee performance through training, motivation and small
group activities
Understand the increasing Customer needs and expectations and satisfy
them
Eliminate activities which do not add value
Standardise processes and systems with SOP and practice
Implement systematic supplier/dealer development programmes for
improved quality
Application of Statistical Tools extensively across the organization
Practice continual improvement as a way of life in all activities

Next process is your customer, satisfy him.