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CIS 517 Final Exam Answers

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Question 1
Since organizations depend on reliable information technology, there are also huge costs
associated with ____.
Question 2
A ____ is a graphic display of data that illustrates the results of a process over time.
Question 3
____ should be forgotten.
Question 4
____ describe what the project team has accomplished during a certain period.
Question 5
Those who are ____ have a higher tolerance for risk, and their satisfaction increases when more
payoff is at stake.
Question 6
____ are a good way to highlight information provided in important project documents, empower
people to be accountable for their work, and have face-to-face discussions about important
project issues.
Question 7
Three separate surveys of software project cost overruns found that the average cost overrun for
all of the projects in their survey samples (not just unsuccessful projects) were ____ percent.
Question 8
In any normal distribution, ____ percent of the population is within three standard deviations of
the mean.

Question 9
____ are/is a qualitative risk analysis tool, and in addition to identifying risks, it maintains an
awareness of risks throughout the life of a project.
Question 10
A ____ provides an estimate of what a project will cost.
Question 11
____ predict future project status and progress based on past information and trends.
Question 12
____ are predefined actions that the project team will take if an identified risk event occurs.
Question 13
____ found that people were motivated to work mostly by feelings of personal achievement and
recognition.
Question 14
The Standish Groups CHAOS studies reported an average cost overrun for unsuccessful IT
projects ranged from 180 percent in 1994 to ____ percent in 2004.
Question 15
A(n) ____ represents decision problems by displaying essential elements, including decisions,
uncertainties, causality, and objectives, and how they influence each other.
Question 16
A(n) ____ is any instance where the product or service fails to meet customer requirements.
Question 17
____ involves taking steps to enhance opportunities and reduce threats to meeting project
objectives.
Question 18
____ is best known for distinguishing between motivational factors and hygiene factors when
considering motivation in work settings.
Question 19
____ are costs that are not directly related to the products or services of the project, but are
indirectly related to performing the project.
Question 20
____ is best known for developing a hierarchy of needs.

Question 21
People with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk
situations to improve their chances for achieving something worthwhile.
Question 22
____ proposed that an individuals specific needs are acquired or learned over time and shaped
by life experiences.
Question 23
____ is a method for determining the estimated annual costs and benefits for a project and the
resulting annual cash flow.
Question 24
Utility rises at a decreasing rate for a ____ person.
Question 25
A project manager can chart the probability and impact of risks on a ____.

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