Lab 4: MobileFirst Quality

Assurance on Bluemix
Sentiment Analysis
Lab Exercise


CONTENTSLAB 3B .......................... USING SENTIMENT ANALYSIS IN MOBILEFIRST QUALITY ASSURANCE

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3.1 QUICK OVERVIEW OF MOBILEFIRST QUALITY ASSURANCE ON BLUEMIX ............................................................................ 4
3.2 MOBILE QUALITY ASSURANCE SETUP ON BLUEMIX ................................................................................................................ 5
3.2.1 Register for Bluemix Trial ....................................................................................................................................................... 5
3.2.2 Create a MQA service in Bluemix ......................................................................................................................................... 5
3.3 LOOKING AT THE SENTIMENT ANALYSIS IN PRODUCTION .................................................................................................. 13

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Lab 4

Using Sentiment Analysis in MobileFirst Quality

Assurance

In this lab, you will use the MobileFirst Quality Assurance to perform a sentiment analysis. As you might
already know that almost all of the apps are being rated and users are actively using the app store rating
system to provide their feedback. Sentiment analysis can evaluate the feedbacks that the millions have
provided through the app store rating system.

3.1

Quick overview of MobileFirst Quality Assurance on Bluemix

MobileFirst Quality Assurance can be run on premise or off premise (on BlueMix).
IBM Bluemix is a software as a service (SAAS) platform. It has a growing number of IBM software
and non-IBM software on the BlueMix platform. The Bluemix SAAS platform is open standard and cloud
based - it enables any vendors to expose their software as SAAS. Without the hassle of installing and
configuring any hardware and software, you can use the Bluemix platform to support your project. The
capabilities on the Bluemix platform covers a wide range from development, management, operation,
performance, monitoring and deployed runtimes and it is not limited to just IBM software. Some example
of the continuous growing capabilities in Bluemix include:

Workflow
WAS Liberty for Java
Cloudant Mobile Data
PHP (community)
SDK for Node JS
Twilio (3rd party)
BlazeMeter (3rd party)
Dev/Op
Mobile Quality Assurance
And a lot more!!

We will be using the Mobile Quality Assurance capability on Bluemix for this lab.

Mobile Quality Assurance enables mobile app testing, user validation, and streamlined quality
feedback with sentiment analysis, over-the-air build distribution, automated crash reporting, inapp bug reporting and user feedback.
Over the Air Build Distribution
Get the latest in the hands of the testers
as soon as it is available.

Automated Crash Reporting

Get aggregated crash logs from preproduction and production environments
automatically.

In-app Bug Reporting

Submit defects in seconds while using
the application from your mobile device.

User Feedback and Sentiment Analysis

Get feedback about your app straight from
your customers, and mine app ratings and
reviews to extract actionable insights.

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3.2

Mobile Quality Assurance Setup on Bluemix

3.2.1

Register for Bluemix Trial

1. Now you will register for a Bluemix account. Open the Chrome browser, navigate to
Bluemix.net, and click Log In.
2. The Log In screen will prompt you for IBM ID and password. IBM IDs are used to access
many of IBMs online resources by our customers and partners. Theyre free and create no
obligation on your part. You may already have an IBM ID, in which case you can enter it here
and this will automatically enroll you in a 30 day free trial of Bluemix. If you dont have an IBM
ID you can create one now by clicking the Create IBM ID button. When done creating an
IBM ID return to here.

3. Enter your IBM ID and sign in to Bluemix.

3.2.2

Create a MQA service in Bluemix

1. Open a new browser and enter bluemix.net as the url.
2. Follow the instructions to create a new free account.
3. Once you are logged into Bluemix, you will see your Dashboard, which indicates the Apps
and Services that you have created and their state (running/stopped/etc.). The following
screen shot is your dashboard.

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4. Scroll down to the the Services area of the dashboard click the plus sign to ADD A SERVICE.

5. Scroll down to locate the Mobile section. Click on the Mobile Quality Assurance icon.

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6. Enter MyMQA as the service name and click CREATE.

7. Click New MQA App.

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8. Enter MyMQA and press enter.

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9. Click Add Platforms.

10. Select iOS and click Submit.

11. Click on the Configure now for the App Store link. This will link up the MQA with the app
store released version. Note that if there is an error about the popup. Remember to enable
the browser to allow popups for this site.

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12. Click on the configure link.

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13. Select the Activate User Sentiment Integration checkbox.

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14. Now you can choose the app of your choice to do the sentiment analysis on. The country
dropdown box is to select the countrys specific app store. And search for any apps name.

15. After you enter the app name of your choice than select the app. Note that sentiment
analysis cannot be done on apps with only a few feedbacks.

16. Once you selected the app. Click Save Settings in the bottom of the page.

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3.3

Looking at the Sentiment Analysis in Production

1. In the top menu, expand Production > Select User Sentiment.

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2. You will be brought to the summary page. There is an overall score for the app. We have to
know that the score is a reflection of the content in the feedbacks from users. In other words,
if the user doesnt leave many words in their feedback, that feedback will be evaluated with
lower priorities.

3. Scroll down to see a dashboard of attributes being evaluated. Click on any of them to drill
down. You can see the trend per day. Also there is a date range that you can change the
analysis on.

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4. Click on Compare to compare your app to another app.

5. Search for any other app and select it. The black dotted line is the average in the app store.

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6. Click on the Stats link to see the trends for each attributes.

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Congratulations!! This concludes the lab.

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