ACTIVITY CUSTOMER FOCUS

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Statutory and regulatory requirements expectations

Customer determine requirements

Needs
Requirements
Expectations

To
By means of

Surveys

Determine

Statutory and
Establish

Customer
Focus

Communicate
Wants to

Regulatory

To
Transfer

Meet

Customer

Information

Requirements expectations surveys design services

search for new markets
Preferences location Price occupation

Expectations
To now customer

to

needs
Preferences

By means of

Priorities

Desing products

Location

Search for new

Desires

Satisfy customer's
needs

Unsatisfy wants

Match benefits

occupation

Design services

Requirements

Standarize products

To know

Life style
Price

Surveys
Others

Regulatory transfer delivery environment safety

Communicate customer requirements

Establish

statutory

Requirements

Information
Permits

Regulatory

Cost
The fines

To

Health
Safety
Financial laws
Comunication
Of

Information

Actors in the supply chain construct operating systems

Meeting Requirements

Construct operating
Systems

To develop

Customer
Satisfaction

of

Actors in the
Supply chain

to
constru

Achieve goals