M3104 Industrial Touch Screen Monitor

User and Calibration Manual

Rev. G (6/09)

Displays for the Real World

StarPanel Technologies, Inc.

(503) 654-6216
e-mail: support@starpanel.com

Copyright 2009 StarPanel Technologies, Inc.

All rights reserved.
All products or brand names are trademarks or registered trademarks of their respective companies.
The information contained in this manual is subject to change without notice.
Document contains information for StarPanel M3104 monitor.

Printed in the USA

COMPLIANCE STATEMENT
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numriqu de la classe A est conform la norme NMB-003 du
Canada.

Table of Contents
Welcome to the M3104 Industrial Touch Screen Monitor............................................. 1
Connecting to the M3104 Monitor ................................................................................ 1
Power ...................................................................................................................... 1
VGA......................................................................................................................... 1
Serial ....................................................................................................................... 1
General Specifications and System Requirements ...................................................... 2
Adjustments & Calibration .............................................................................................. 3
Using The Control Buttons ........................................................................................... 3
Maintenance and Care..................................................................................................... 4
Backlight.................................................................................................................. 4
Cleaning .................................................................................................................. 4
Energy Saving Mode........................................................................................................ 5
Energy Saving Mode .................................................................................................... 5
Touch Screen ................................................................................................................... 6
Service Guide ................................................................................................................... 7
Technical Support............................................................................................................ 8
StarPanel Technologies, Inc. Limited Product Warranty ............................................. 9

M3104 Industrial Touch Screen Monitor

Welcome to the M3104 Industrial Touch Screen Monitor

Thank you for purchasing the M3104 Industrial Touch Screen Monitor. This manual contains
information and instructions for the monitor. Please refer to it if you have questions about
the monitor.

Connecting to the M3104 Monitor

There are three input/output connections to the M3104 monitor: power, serial and video.

See

figure below.
Power
Your M3104 monitor is powered by connecting a 2.5mm circular jack to a 12Vdc @ 1.5A power
supply or greater must be used.

Video
The video (DB15HD) connection is made by connecting a video cable between the monitor and
the video source connector on the PC.

Serial
The serial (DB9) connector is provided for touch screen communication. A serial cable from this
connector to the appropriate COM port on the PC that has been setup in the touch driver
installation is necessary for the touch function to operate.

M3104 Industrial Touch Screen Monitor

General Specifications and System Requirements

Physical
Enclosure:
Sealing:
Weight:
Connectors:

Viewing Area:
Display Size:

Black powder coated aluminum front bezel

Yellow chromate aluminum rear cover
NEMA 4/12 properly mounted w/ sealing gasket
3.5 lb.
DB-15HD Female (video interface)
DB-9, Female (serial interface)
RAPC 712, Male 2.5mm (12VDC power)
8.31 x 6.23 inches
10.4 inch (diagonal)

Electrical
Voltage:
Current Range:
Functional
Display Type:
Colors:
Display Modes:
Resolution:
Frequency:
Interface:
Signals:
OSD:
Environmental
Temperature:
Shock:
Vibration:
Humidity:

12VDC 10%, 100mV Ripple

1A nominal
Active Matrix TFT Color LCD
262,144
VGA, EGA, CGA with automatic mode detect
640x480 Pixels in VGA mode, will also support CGA and EGA
modes
31.5 kHz Horizontal Typ., 60 to 75 Hz Vertical Rate
Standard analog VGA
R G B, HSYNC and VSYNC
MENU, SEL, UP, DOWN
Operating 0C to +50C; Non-Operating -25C to +60C
30G, half sine, 11ms, 3 times per axis, non-operating
10Hz to 500Hz @ 1.5G
95% Non-condensing

The M3104 monitor supports CGA, EGA and VGA compliant video input which complies with the input
specification. The vertical refresh rate has a maximum supported frequency of 75 Hz. Many VGA sources can
operate at much higher refresh rates and, for CRT monitors, the higher the refresh the more flicker-free the
display. On the M3104 monitor, the refresh rate doesn't determine display quality. Most video sources offer
multiple refresh rates. The typical VGA (640x480) refresh rate is 60 Hz.

M3104 Industrial Touch Screen Monitor

Adjustments & Calibration

Due to variations in operating environments, user preferences, and hardware, the M3104 is provided with control
buttons that allow the user to adjust the settings of the monitor.

Using The Control Buttons

The monitor has four control buttons and a power on/off button on the rear of the monitor which allow the user to
make adjustments. See figure below.
The On Screen Display (OSD) will open when the MENU button is pressed. Use the SEL and UP - DOWN buttons
to select and set the desired calibration mode. Press the MENU button to step back in the menu. The monitor will
return to normal operation (exit OSD) if no buttons are pressed after a period of time.

Quick Set Buttons

Auto adjustment (Press SEL)
The monitor will run a short routine to set various calibration modes automatically when the SEL button is pressed
in normal operation (no OSD screen active)

M3104 Industrial Touch Screen Monitor

Maintenance and Care

The M3104 has been designed for demanding applications and therefore requires little
maintenance.
Reasonable care should be taken when connecting or removing the interface cables so that the
connector pins are not damaged. This is same care that is required for any computer or monitor.

Backlight
During the life of the monitor, the fluorescent backlight may need to be replaced. The normal life
of the tubes is 25,000 hours minimum.

Cleaning
For best results, use a clean non-abrasive cloth towel dampened with mild soapy water to clean
all external surfaces of the monitor.
For the viewing area, use a clean non-abrasive cloth towel dampened with commercially available
window cleaners or mild soapy water.

M3104 Industrial Touch Screen Monitor

Energy Saving Mode

Energy Saving Mode

When the M3104 monitor is connected to an energy saving compatible computer, the monitor will
comply with the control signals to power down the monitor into a lower power state.

Caution: The power saving function will automatically put the monitor into active-off state if you
turn on the monitor and leave the rest of the system off. However, once the monitor can sense
the horizontal and vertical syncs, it will automatically return to its normal operation state.

M3104 Industrial Touch Screen Monitor

Touch Screen
The M3104 Industrial Touch Screen Monitor is provided with an integrated touch screen overlay.
The touch screen is activated by connecting the serial port of the M3104 monitor with the serial
port of the PC. You must also install the drivers for the operating system you are using. These
drivers are available as download zip files from the support page of the StarPanel web site.
http://www.starpanel.com/support/FTPLinkPage.html#Downloads
After installing the appropriate driver you will need to set it for the monitor touch parameters listed
below.

Touch Driver Installation Options

Note: When installing touch drivers the configuration for the monitor is TSHARC-12 and
the baud rate is 9600.

M3104 Industrial Touch Screen Monitor

Service Guide
Table 5., Service Guide
Symptom: Possible Cause
No video or image:

Check or Adjust

No video in
No power in
Wrong resolution setting
Wrong vertical refresh rate
Contrast set too low
Computer In Power-Save
Mode

Cable connection, input pins

Cable connection
640 x 480 VGA
75 Hz maximum
Adjust contrast up
Move mouse or touch a key

Analog noise in image:

Noise from PC system

Phase setting

Noisy or jittery image:

Phase setting incorrect

Wrong CGA mode
Wrong frequency

Phase setting
Toggle text/graphics
Horizontal Size setting

Brightness on lowest setting

Backlight failure
Contrast setting too low

Increase Brightness
Backlight replacement required
Increase Contrast

Driver installation problem.

Check web site or call for technical

assistance

Dim or partial screen:

Touch problem:

The StarPanel web site at www.starpanel.com is a source for additional information

and technical support such as frequently asked questions and download of driver
updates.

M3104 Industrial Touch Screen Monitor

Technical Support

Voice Phone: 503.654.6216 M-F 9:00AM to 4:00PM Pacific Time

Fax: 503.654.6486
World Wide Web: www.starpanel.com
Email: support@starpanel.com

M3104 Industrial Touch Screen Monitor

StarPanel Technologies, Inc. Limited Product Warranty

StarPanel (hereinafter Seller) warrants that upon delivery to the buyer, the product sold hereunder, shall be free of defects in materials and workmanship
and that such product shall substantially conform to the specifications provided by the seller.
Price: Prices stated on the face of this invoice are NET F.O.B. shipping point and do not include Federal, State or local taxes. Shipping charges are
separately stated. Title and risk of loss pass to Buyer at Sellers delivery to common carrier. Published prices are subject to change without notice.
Shipments are made at the price in effect at the time of shipment.
Payment Terms: Unless otherwise specifically stated on the face of this invoice, terms of payment are paid in full at time of order. Past due accounts are
subject to a 1.5% per month late payment interest charge, or the maximum allowed by statute, whichever is less, on the past due balance. Buyer
acknowledges and agrees to all terms and conditions of sale, and limited warranties and disclaimers on the face and reverse of this invoice.
Sales Tax: Invoice prices do not include sales, use, excise or similar taxes. Accordingly, Buyer, shall, in addition to prices specified on this invoice, be
responsible to file for and pay to their own taxing authority their own taxes. However, if goods are to be tax exempt to the Buyer, Buyer is to provide
Seller with the appropriate tax exemption certificates acceptable to the taxing authorities.
Order Modification or Cancellation: Buyer orders are approved for modification and cancellation only when written consent is obtained from Seller.
Such consent may require Buyer to agree to pay certain fees, charges or costs incurred by Seller in order to induce Seller to grant such consent.
Returns: Product which is sold non-cancelable/non-returnable (NCNR) or which is specially ordered by Buyer may not be returned for credit.
Commencement and Duration of Warranty: This warranty commences on the original date of delivery to the buyer unless another time for the
commencement has been negotiated, and contracted, between buyer and seller prior to such delivery. Should the product be delivered through a third
party (such as UPS, Federal Express, DHL, etc.), the warranty period shall commence on the date the third party receives the product unless another time
for commencement has been negotiated, and contracted, between seller and buyer prior to such delivery. The duration of the warranty shall be ONE
YEAR from the date as set forth above.
Repair or Replacement Under the Warranty: This warranty shall be effective only if the seller receives notice of such defects in materials and
workmanship during the period of the warranty as stated above. After the seller receives such notice, Buyer shall obtain a Return Material Authorization
(hereinafter RMA) number. To obtain an RMA number, buyer shall contact StarPanel Customer Service Department, with the model number(s), serial
number(s), and the original purchase order number(s) of the product or products. Buyer shall include a brief description of the problem or failure mode
experienced. Buyer shall mark the outside of the package containing the suspect product or products, conspicuously, with the letters "RMA" and the
RMA number assigned by StarPanel Any package returned without "RMA" marked on the outside of the package and the RMA number clearly visible
will be rejected at the seller's receiving dock. After buyer has provided notice and obtained the appropriate RMA number, Buyer shall return the product,
upon request, to StarPanel, no later than thirty (30) days after seller's receipt of notice of the alleged problem or failure mode. Buyer shall prepay all
transportation charges for return of the product(s) to Seller. Seller shall pay for the cost of sending the corrected product(s) back to Buyer.
Transportation deemed "Best Way" and any other transportation charges shall be at the Buyer's cost. All costs of customs clearance, shipping, and any
other related charges for transportation outside the contiguous 48 United States shall be at the Buyer's expense. After Buyer's compliance, Seller shall, at
Seller's option, return (if no defect is found), repair, or replace the product.
Limitation of Warranty: Excluded from this warranty is all problems or failures resulting from:
1. Improper or inadequate maintenance of the product by the Buyer.
2. Unauthorized modification of the product by any means.
3. Operation of the product outside the environmental specifications of the product.
4. Engineering prototypes, models, and developmental units.
5. Neglect, misuse, or abuse of the product.
6. Modification or integration with other components not covered by a Seller warranty when such integration or modification increases the likelihood
of problems, failures, or damage.
7. Normal wear items, including but not limited to the touch screen overlays and back light tubes or their replacements.
FURTHER, THIS WARRANTY IS BETWEEN SELLER AND BUYER ONLY AND DOES NOT EXTEND TO BUYER'S CUSTOMERS OR USERS OF BUYERS
PRODUCTS. IN ADDITION, AND IN THE EVENT THAT BUYER INTEGRATES SELLER'S PRODUCT WITH COMPONENTS MANUFACTURED OR SUPPLIED ANY
PERSON OR COMPANY, THIS WARRANTY SHALL ONLY RELATE TO DEFECTS IN MATERIALS AND WORKMANSHIP OF THE SELLER'S PRODUCT AND NOT
TO PROBLEMS WITH OR FAILURES OF SELLER'S PRODUCT CAUSED BY OTHER COMPONENTS INTEGRATED WITH IT.
Out of Warranty, Service or Repair: Out of warranty service and repairs are warranted for 90 days parts and labor from the date of invoice for the service
or repair work. This warranty covers the specific components serviced or repaired, and does not extend to other components, assemblies or the entire
product.
Technical Assistance: Seller's rendering of technical advice and/or assistance or Seller's performance of service work in connection with Buyer's order of
the product(s) shall not change or enhance this Warranty in any way. Buyer's reliance on Seller's skill or judgment to select or furnish suitable goods
shall be at the Buyer's risk.

M3104 Industrial Touch Screen Monitor

Consequential Damages: Seller shall not be liable for any direct, indirect, special, incidental, or consequential damages including, but not limited to, loss
of profits, and/or destruction of other property, caused by any application of the product(s) and/or its integration with other components. Seller's liability
shall be limited to the amount paid by the Buyer for the product(s), repair of the product(s), or replacement of the product(s) purchased from the Seller.
Nuclear, Aviation, and/or Medical Applications: This Warranty shall not apply to use of the product(s) as part, component, or assemblies used in the
planning, construction, or operation of any nuclear facility or for the flight of, navigation of, or communication with any aircraft ground support system
or for any life support medical instrument, monitor, or medic service product.
Exclusion of Merchantability and Fitness for Particular Purpose Warranties: SELLER SPECIFICALLY EXCLUDES ANY AND ALL OTHER WARRANTIES,
WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Governing Law: The laws of the state of Oregon shall be applicable.
Scheduled Shipments: Shipments to Buyer will occur on schedule, but Seller will not be liable for delays in delivery or failure to perform due to causes
beyond reasonable control of Seller, which causes shall include but not be limited to: acts of God, fires, strikes, civil unrest, flood, earthquakes, riot, war,
delays in transportation, or inability to obtain material, goods, or necessary labor on a timely basis.
Entire Agreement: No addition to or modification of any of the Terms and Conditions of Sales, and Limited Warranty and Disclaimers as they appear
herein shall be binding upon Seller unless agreed in writing by the President of StarPanel. Typographical and clerical errors in referred documents such
as price quotations, orders and acknowledgements are subject to correction. This agreement is not assignable without prior written consent of Seller. If
any of the provisions of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining
provisions shall not in any way be affected or impaired thereby.

Caution: Removal of the rear cover will void the factory warranty.

StarPanel Technologies, Inc. 6/09

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