INTRODUCTION

IFFCO TOKIO General Insurance Company, with its head quarters in Guragaon is a
joint venture between the Indian Farmers Fertilizer Co-operative (IFFCO) and Tokio Marine
and Nichido Fire Group. Established on December 4, 2000, the IFFCO Tokio General
Insurance Company commenced general insurance business after obtaining the regulatory
approval from Insurance Regulatory and Development Authority (IRDA).
ITGI is the only insurance company in India to have a 100%-owned distribution channel
called IFFCO-TOKIO Insurance Services Ltd (ITIS) to service its retail customers. With a
focus on customer satisfaction, it conducts bi-annual surveys to get a feedback on its
performance and efficiency.
Mr. S. Narayanan is the Managing Director & CEO of IFFCO-Tokio General Insurance
Company, Mr. K.K. Wadhwa is the Appointed Actuary and Mr. H.O. Suri is the Chief
Investment Officer.
The IFFCO-Tokio General Insurance Company has introduced numerous insurance products
in accordance with the varying needs of the customers ranging from commercial to retail
insurance. It caters to both individual retail customers as well as corporate clients who need
customization in the offered products to suit their requirement in their commercial activities.
Moreover, these products are supported by a vast network of branches and agencies and
enable quick and convenient service.
IFFCO Tokio General Insurance Company Ltd. offers a wide range of insurance products
such as health insurance, travel insurance, motor insuranceand home insurance The benefits
and features with each product have been designed carefully to offer the ideal coverage
desired by customers.
IFFCO Tokio General Insurance has Pan India presence with 65 Strategic Business Units'
(SBUs) and a wide network of over 120 Lateral Spread Centres (LSCs) and 255 Bima
Kendras. It offers a wide range of uniquely customized policies covering a range of
customers i.e. from farmers to some of India's largest automobile manufacturers. From a
modest Rs 213 Crores of GWP (Gross Written Premium) in 2001-02 it has achieved an
impressive Rs 2248.16 Crores in 2011-12, thereby becoming one of India's leading private
players.

IFFCO Tokio General Insurance has got the Technical Support for underwriting and
reinsurance from Tokio Marine and on Risk Management from Tokio Risk Consulting (TRC).
It is the first company in India to underwrite mega policies for a fertilizer and an automobile
company. This comprehensive policy is based on international rates and optimizes the
premium outflow for clients even as it offers a one-stop, all-risk cover. Other than the
conventional products, it has been able to come out with niche products like Credit Insurance,
Fine Arts Insurance, P & I Insurance, Errors & Omission Policy for the IT Sector etc. At the
same time it has steadfastly carried out its rural centric initiatives by launching products like
Sankat Haran Bima Yojana, Mausam Bima Yojana, Mahila Suraksha Bima Yojana and Janata
Bima Yojana for the masses. It's pioneering work using technology like RFID (Radio
Frequency Identification Device) and NDVI (Normalised Difference Vegetation Index) have
made it possible to offer Cattle and Weather insurance to the rural population at large.
IFFCO Tokio is also the only insurance company in the country to have a 100%-owned
distribution channel to service its retail customers called IFFCO-TOKIO Insurance Services
Ltd (ITIS). It finds special mention in the 'Capgemini World Insurance Report- 2009' as an
innovative distribution channel. Today, ITIS has a highly motivated workforce of over 1500
employees in over 350 towns.
As a customer focused company, we conduct bi-annual customer satisfaction surveys through
independent agencies to gauge its operational efficiencies. This is backed by a robust IT
infrastructure which has enabled among other things, speedy settlement of claims

HISTORY
IFFCO-Tokio General Insurance was incorporated on 4 December 2000 and with 65 Strategic
Business Units, a wide network of 122 Lateral Spread Centers and 255 Bima Kendra.IFFCO
holds 72.64% shareholding and its Associate M/s Indian Potash Ltd. holds 1.36%
shareholding in IFFCO-Tokio General Insurance. In 2009, it found a place in the Capgemini
World Insurance Report as an innovative distribution channel. In 201314, IFFCO-Tokio won
the National Award for successfully implementing the Indian Government's Labor
Departments RSBY.

Awards and recognition

20132014

IFFCO-Tokio wins National Award for the successful implementation of RSBY by

Ministry of Labor, Government of India.

20122013

IFFCO-Tokio Wins the CIO100 Super achiever Awards

IFFCO-Tokio Conferred "Best Employer Brand " at IPE BFSI Awards
AITA E-commerce Award for IFFCO-Tokio

20112012

CIO 100 Award for Operational and Strategic Excellence in IT by M/s IDG for the

year
IFFCO-Tokio General Insurance Bags Silver Edge Award for 2011 Automated Motor

U/W
IFFCO-Tokio General Insurance was awarded C Change Enterprise Gold Award
2011 for implementing of Motor CRM escalation process

20092010

Uptime Champion award for using IT to secure competitive advantage by M/s

Express Computers
Amity HR Excellence award for the year
Institute of Chartered Accountants (ICAI) award for excellence in financial reporting

20062007

Ranked No.1 in motor insurance across industry in a Customer Satisfaction Survey

conducted by Voluntary Organization in interests of Consumer Education (VOICE)

20052006

Second prize as company of the year based on overall performance by TMA

Best project award for developing an integral brand strategy for insurance brands.

PRODUCTS AND SERVICES

Property Insurance
Property insurance protect from financial loss of houses, factories, stocks and other contents
are damaged by Fire or by water, be it flood or extinguishment water. There are nine different
categories for property insurance. i.e.

Boiler & Pressure Plant (BPP) Insurance

Consequential Loss (Fire) Insurance
Contractors All Risk Insurance
Contractors Plant & Machinery Insurance
Electronic Equipment Insurance
Industrial All Risk Insurance
Machinery Breakdown Insurance
Machinery Loss of Profit Insurance
Standard Fire & Special Perils Insurance

Marine Insurance
Marine Cargo Insurance will provide the indemnity & financial protection for loss of or
damage to the cargo during transit. Cargo may be carried by Sea, Air, Rail and Land. Sagar
Bandhu Bima Insurance provides cover for Hull and Machinery of inland/coastal vessels as
per Institute Time Clause Hulls.

Liability Insurance
Liability Insurance covers the business against all kinds of liabilities and offers wide range of
liability products like Directors & Officers Liability Insurance, Product Liability Insurance,
Professional Indemnity Insurance, Public Liability Insurance, Public Liability Industrial &
Storage Insurance, Public Liability Non-Industrial Insurance.

Corporate health
It covers for employees and their family members from hospital and medical expenditure that
accompany an illness or accident. The products are:

Group Mediclaim insurance

Group Personal Accident Insurance

Other business products

The products are designed to meet your business needs across the commercial spectrum.

Bankers Blanket Insurance

Burglary Insurance
Fidelity Guarantee Insurance
Industry Protector Insurance
Jewellers Block Insurance
Money Insurance
Office & Professional Establishment Protector Insurance
Workmen's Compensation

Health Insurance

Critical Illness Insurance Policy

Individual Medishield Policy
Individual Personal Accident Insurance Policy
Family Health Insurance Policy
Family Health Protector Policy
Health Protector Plus Policy
Health Protector Policy

Micro and rural Insurance

Iffco Tokio is very strong in selling micro insurance.Some of the products are :

Jan Kalyan Bima

JAN SURAKSHA Bima
Janta Bima Yojana
Kisan Suvidha Bima
Pashu Dhan Bima Yojana

Travel Insurance

Travel Insurance refers to the security for the risks that might surface on a trip, overseas or
domestic. It basically covers personal accident, medical expenses, repatriation, loss/ delay of
checked baggage, passport loss and third party liability depending on the plan chosen. Iffco
Tokio Travel Insurance plans ensure that the individual are not stuck in case of any
emergency while on a trip.

Pravasi Bhartiya Bima Yojna

Home insurance
Home Insurance Policy may include losses occurring to one's home, its contents, loss of use
(additional living expenses), or loss of other personal possessions of the homeowner, as well
as liability insurance for accidents that may happen at the home or at the hands of the
homeowner within the policy territory.

Home Family Protector Policy

Home Suvidha Policy

Trade policy
Trade Protector Policy gives complete protection to your business against a wide range of
risks and perils

Trade Protector Policy

Trade Suvidha Policy

Rural Business

Based on its commitment to serve the Rural Masses, the Company had strived
continuously to improve upon its products and delivery systems and actively participated in
the weather based crop I n s u r a n c e S u b s i d y S c h e m e s a n d implemented them in
35 Districts spread over 10 states. During the year, `14.20 lakhs farmers were covered and
`10.80 lakhs farmers were benefited under the scheme.
The Company also participated in the Rashtriya Swasthya Bima Yojana, (RSBY) a Health
Scheme for people living below poverty line and about 21.21 lakh BPL families were covered
under these policies. The Janta Bima Yojana also was well accepted by the rural populace. We
also conducted Micro Insurance campaigns and collected premium of `224 lakhs. Sankat

Haran Bima Yojana, a Personal Accident policy for buyers of IFFCO and IPL fertilizer, was
widely accepted by the Indian farmers. The livestock Insurance Product Pashudhan Bima
was also well accepted by the farmers and a robust growth of 62% was registered during the
year under review. The Company was presented with a National Award on th 8 April, 2013 by
the Ministry of Labour and Employment, Government of India, for successfully
implementing the Rashtriya Swastha Bima Yojana. As per the Regulations notified by IRDA,
the Company was required to underwrite 7.0% of Gross Direct Premium towards Rural
Business and insure 55,000 lives for compliance with the Social Sector o b l i gat i o n s . T h
e A c t u a l B u s i n e s s underwritten in respect of Rural Sector worked out to 16.0% of
Gross Direct Premium and that the company had covered `58.25 lakhs lives during the year.
We place on record appreciation to IFFCO and its Member Co-operatives, who have
extended its unstinted support to the Company to enable it to fulfill the mandatory
requirements.