Juniar Hendrik William Lumankun

Private Address: Jl Kaliurang Km 8, Jl Damai Gg Sunan Muria No.19,

Jaban Suduharjo, Ngaglik, Sleman
Mobile Phone: 0821 4457 9517
E-mail: juniarlumankun@gmail.com
Skype: juniar.hw.lumankun
Yahoo! Messenger: juniar_hwl@yahoo.com
1. Personal Details
Date of Birth
Place of Birth
Nationality
Status
Education

: 13 June 1971
: Makassar
: Indonesian
: Single
: Senior High School

Key skills and competence

- Understanding in hotel operations, especially Front Office/Rooms Division.
- Able to operate Property Management System of Realta and Fidelio.
- Familiar with Microsoft Office.
- Facilitation skills, preparing and giving training.
- Highly motivated person, self-taught, hard worker, hands-on character of leadership.
Courses, Seminars and Training
- Optimizing Revenue Through Effective Hotel Revenue Management (April 2009, Ayodya
Resort Bali)
- Train the Trainer (JW Marriott Surabaya)
- 7 Habits of Highly Effective People (2004, JW Marriott Surabaya)
- Foundations of Leadership (May 2003, JW Marriott Surabaya)
- Essential Skills for Supervisor and Manager (2003, JW Marriott Surabaya)
- Service Excellence (April 2003, JW Marriott Surabaya)
- Navigating Through Change (October 2002, JW Marriott Surabaya)
- Spirit to Serve (2002, JW Marriott Surabaya)
- Starwood Cares (The Westin Surabaya)
- First Aid and CPR Training (The Westin Surabaya)
- Fire Training by Surabaya Regional Fire Brigade (September 2000, The Westin Surabaya)
- Train the Trainer (March 2000, The Westin Surabaya)
- English for Hotel Industry Intermediate Level (October 1999, The Westin Surabaya)
- Team Building Training (July 1999, The Westin Surabaya)
Juniar Hendrik William Lumankun juniarlumankun@gmail.com 0821 4457 9517

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Interests: Traveling, Literature, Education

Language: English, Bahasa Indonesia
2. Career Outline
November 2009 2014
October 2008 November 2009
June 2002 October 2008
March 1996 June 2002
1995 March 1996

: Grand Nikko Bali

: Ayodya Resort Bali
: JW Marriott Surabaya
: The Westin Surabaya
: Syscom Computer, Bogor

3. Professional Experience
Job Title: Reservation Manager
November 2009-2014
Company: Nikko Bali Resort & Spa
Nusa Dua, Bali
Report to: Front Office Manager
Job Outline:
Ensure maximum inventory management. Monitor Reservation Supervisors in handling special
assignments, especially in handling cash-basis travel agents and in handling group reservations.
Provide suggestions at daily Reservation/Revenue Meeting regarding inventory strategy.
Ensure the smooth daily operations in Reservation Department.
Job Title: Reservation Manager
October 2008-2009
Company: Ayodya Resort Bali
Nusa Dua, Bali
Report to: Director of Revenue Management
Job Outline:
Special assignment: find a better way in implementing the PMS software, Realta.
Ensure maximum inventory management, and rooms are overbooked not more than 10% of the
inventory. Monitor Reservation Supervisors in handling special assignments, especially in
handling cash-basis travel agents and in handling group reservations.
Ensure the smooth daily operations in Reservation Department.
Job Title: Hotel Assistant Manager
2005-October 2008
Company: JW Marriott Surabaya
Surabaya, East Java
Report to: Resident Manager
Job Outline:
Ensure the smooth operation throughout the hotel, including Night Audit process; take any
necessary action to achieve guest satisfaction and support total hotel revenue management.
Assist in the daily operation of Front Office Department, especially at the Front Desk and the
Business Center.
Work closely with Loss Prevention Department with special attention to Compliance Checklist.
Assist the Chairman of Energy Conservation Committee (ECC) in conducting monthly ECC
Meeting, assisted by Chief Engineer, Engineering Analyst, Chief Steward, and Waste Management
Committee.
Assist the Resident Manager in monitoring and enhancing associates satisfaction index.
Special assignment: assist the Quality Assurance Manager in conducting Kitchen Inspection using
the 39-Point Checklist.

Juniar Hendrik William Lumankun juniarlumankun@gmail.com 0821 4457 9517

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Special assignment: As Project Manager for the installation and implementation of Espresso!
System, a quality management system that tracks defects or requests and archives them for future
analysis. Set up the Local Standard Operating Procedures for Espresso! System.

Job Title: Revenue Manager

2004-2005
Company: JW Marriott Surabaya
Surabaya, East Java
Report to: Director of Sales & Marketing, Area Director of Revenue Management
Job Outline:
In charge of the operations of Reservations Department.
Conduct weekly Sales Strategy Meeting, attended by General Manager, Executive Assistant
Manager, Director of Sales & Marketing, Director of Event Management, Director of Finance,
Director of Rooms/Front Office Manager.
Build associates' awareness and understanding of Total Hotel Revenue Management.
Job Title: Hotel Assistant Manager
2000-2004
Company: The Westin Surabaya, JW Marriott Surabaya
Surabaya, East java
Report to: General Manager
Job Outline:
Ensure the smooth operation throughout the hotel, including Night Audit process; take any
necessary action to achieve guest satisfaction and associate optimal work results.
Assist in the daily operation of Front Office Department.
Special assignment: Chairman of Energy Conservation Committee (ECC). Conduct monthly ECC
Meeting, assisted by Chief Engineer, Engineering Analyst, Chief Steward, and Waste Management
Committee.
Job Title: Service Express Manager
1999-2000
Company: The Westin Surabaya
Surabaya, East Java
Report to: Rooms Division Manager
Job Outline:
Ensure smooth daily operations in the Service Express Department, which covers:
Communication handling through telephone, facsimile, handy-talkie, and pager;
Order taking for room service, Concierge, Valet Parking, Housekeeping, Laundry,
Engineering, and other delivery requests by guests;
Reservations handling after Reservations Department's office hour;
Providing hotel public information as requested by guests from inside or outside the hotel.
Job Title: Night Manager
1998-1999
Company: The Westin Surabaya
Surabaya, East Java
Report to: General Manager
Job Outline:
Ensure the smooth operation throughout the hotel, including Night Audit process; take any
necessary action to achieve guest satisfaction and associate optimal work results.
Special assignment: observe associates and submit suggestions for job promotion to General
Manager.
Special assignment: Chairman of Quality Improvement Program (QIP). Conduct monthly QIP
Meeting attended by all members of the Executive Committee. Assign target per department to do
room inspection and give training on how to conduct the room inspection.

Juniar Hendrik William Lumankun juniarlumankun@gmail.com 0821 4457 9517

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Job Title: Work Order Coordinator

1997-1998
Company: The Westin Surabaya
Surabaya, East Java
Report to: Director of Engineering
Job Outline:
Ensure prompt response of work requests from all departments and proper dispatch of work orders,
and monitor the documentation using Maximo/Advantage system, a building management system
that records defects or requests and archives them for future analysis.
Using the Maximo/Advantage system to plan and schedule Preventive Maintenance works assisted
by Engineering Supervisors, and monitor the implementation.
Analyze reports generated through the Maximo/Advantage system and submit to Director of
Engineering and General Manager with suggestions for improvement.
Special assignment: acting as Secretary to the Director of Engineering.
Achievement: set up proper meter readings throughout the hotel.
Achievement: set up improved signage throughout the hotel.
Job Title: Sales Representative and Software Support
1995-1996
Company: Syscom Bogor
Bogor, West Java
Report to: Manager/Owner
Job Outline:
Find and convince individual customers to purchase personal computers or corporate customers to
set up Local Area Network.
Handle requests for cleaning desktop computers from computer viruses or fixing computer
problems related with software.
Special assignment: acting as assistant to the Manager/Owner when the Manager/Owner is away.
4. Rewards
- Recognition as Member of the Pre-Opening Team, The Westin Surabaya, 1996
5. Other Working Experience
- As a Part-time Lecturer for Front Office Module of Fidelio 6.20 at Universitas 17 Agustus,
Surabaya (2005).
- As one of appointed Facilitators for Spirit to Serve Training for all associates in JW Marriott
Surabaya (2001-2007).
- As a Sales Representative and Software Support for Syscom Computer in Bogor (1995-1996).
- As a Designated Guide in Bogor Internusa Plaza during the APEC event in Bogor (1994).

Juniar Hendrik William Lumankun juniarlumankun@gmail.com 0821 4457 9517

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