LINIVERSITYOF COLOMBO,SRi I-ANKA

FACULTY OF MANAGEMENT AND FINANCE

Postgraduate
& Mid-careerDevelopment
Unit
Masterof BusinessAdminisrrationin l.inance/Master
ofBusinessAdministrationin
Marketing(Semester
II First-hal0Examination Septenlber,
2009

MBA 537- Human Resources

Management
Three (03)Hours
AnsweranyFIVE (05) quesrions.
Eachquestioncarriesequalmarks_
Candidate
is responsible
for legibilityofwriting.

cive a comprehensive
noteaboutHumanResourceManagemenr
thatis in lact oneor
the most importantficlds of BusinessAdministration.your
note should fdcus on
definition.a model with genericpurposc,strategicgoals,
objectivesand functions,
responsibilityfor functionsandimponance.
(Torat20 Marks)

2. "Scientific Technique is an imponant technique

for designing jobs in an
oaganlsation."
i. Whatis meantby scientifictechnique?
ii. Why is it imporrant
in designingjobs.
iii. Explain why it is not possibleto usethe scientilic
tcchnique oniy fcrr designing
Jobs.
(Total20Marks)

3. The following are the brief particularsof three applicants for a post o[Secrelar] in
Dawn Company:

ApplicantA

ApplicantB

Applicant C

(ycars)
Experience

Nil

Nil

Age (years)

20

2.1

)2

Ceneral Education

GCE (A/L) three

creditsin Science

GCE (A/L) two

GCE (A,/L)three
creditsand one verl_ creditsin
good passln
Commerce
Commerce

IQ l estScore

60/100

65/100

55/100

Medicaltxam

OK

OK

OK

Availability

Imnlediately

Immedialelv

4 wleks

Ranking
by:
Inlerviewer
I
lnterviewer
II

Specific/ProfessionalDip in Computcr
(six
Science
Qualifications
months)

Dip in Secretarial Dip in Clomputer

(six
Works(six months) Applications
monns)

Background
Investigation

Very Good

Excellent

Very Good

Distanceto Working
Place

within I km

Within5 km

Within I knr

Scores
of
Communication
Tcst

73 out of 100

80out()1100

7 8o u to 11 0 0

Assumethat you are requiredto seiecta candidatefbr the post. Devclop a detailed
weightedevaluationscheme.Usethe schemeanddecidewhom you selcct.
('l olal 20 Marks)
4. i. "A probationer
hasno rightto be confirmedin his/herpostandthe employeris
-l
not boundto give any reasonfor not confilmingthe probationer. he employeris
the solejudge to decidervhetherthe servicesof a probationerare satisfactoryor
not. The employeris not boundto showgoodcausefor terminatinga probationer

at theendofthe probation
pericrd
or evenbeforeiis expir].f]encethereis uo need
to beserious
in nranaging
enrployees
on probation.''
Do youagrec?Discuss.
(l0 Marks)

ii. "lnductiondoesnot socializca new cmployee.

Also it is naturaldlat employcc
getsfamiliarised
\\,ilh the organisation
whenthc limc passcs.
llcncc spcnding
resources
on lnduclionscems1(]bc useless,"
Do you agreelExplain.
( 1 0M a r k s )
(Total 20 Marks)
What js BOS and ho\\' doesit differ frorn 1\4tsO
and UARS'I lf you are sirpposed
to
dcvelop an elleclive and efficient Performancclrvaluation Systenl ibf a cerl n
organisation,
uhich Drethodor methodsdo you decicleto usc?Why')
(Total20 Marks)
6. "Observationof *tat many emploJ,ees
in manv organisations
in Sri Lankaperform
revealstiratsomethingis missingfrom them.It is IndividualCharacter.
It dill-ersfiom
personalitl'.Characterlcssness
is thut destitution$,ltichcannolbe worsened.Horv io
dclelop charactershouldbe a moden concernof Trainineand l]cvelopnlcnt._Discuss.
(Total 20 lUarks)
7. "Equalpays for equalworks. Unequalpaysfbr uncqualworks but the inequalrtyo1'
payssholrldbc equalto theinequality
of.iobs."Whatdo you understand
hy thcabove
principles
of PayManagemenl?
Whatshouldyoudo to achieve
Iheabolc'.'l-}iplairl
(Total20 Marks)

in organisationalcontert' I o '
8 . Sri Lanka is iacing currenllv a seriousproblem

this i\ rnule
scctororllNnisetiolls
decliningDisciplineof ernpLovccsln caseofptlblic
pathoticsitualio cllcclivcl)
pathetic.Wh)"] Proposca courscof actionto 1'!cethis
('l'otlll 2{} }1arks)

such' lall $ithill thc pur!rc\\ ol

9 . "Tmnsfers are a malter of internal administralior and
gencrallyexpeclthai this prelogcli\|
the empioycr'sprerogativello\"cver one would
not accordingto the \'"himsand
would bc exercisedin a jusl and lalr mannerand
fanciesof ildividuals." Explattt
( I otal 20 Marks)

arld
clerk in a latge accourltlDg
10.Julie is 20 yearsold anclworks as an accounting
months ago and still on Pfobatlorl
auditing firm. She started working in the lirm ibur
workedlerl- \\cll li)f ih' lirsl two
pcriodthat is onc ycar' Rcally sheis a charmer-She
duties as expeclcd
monlhs and then seemedto bc not concemcd\rith
qualified iccolrntant noticcd hcr
Her supcrvisor. Mrs Damayanthi who is a fuill
1or1$o days (short lcavc) Also shc
coming latc for two days and leaving $ork earlier
mistakcsand miscodingduring the
obscrledthal Julie s quality of outputhas many
altendanceand li)und lhal shc had
last two months. Mrs. Damayanthi checkedher
bcenabsentlionrr,vorkanaverageoflhrcedavsamonthibrthepasll\\ononlhshLlt
tlrst l*o months
not becn absentt'rom work 1bra single da]'.tbr the
collle !o her olficc 10lalk
at about3.p m Mrs DamayanthiaskedJulic to
Yesterday,
belore l)cr boss
abouther work and behaviour' Julie came in and slood
"Ah...sit. Julic " SaidMrs Damayanthr'
sta(ed lookirg do\\'n the iloor'
Julie sat \\'ithout thanking or saying anything and
''Julie, look at me What is happening to you? Your peffbnnaDce is lcrlt bad
shon lcavcs'"
noticed)ou cominglatemany timesand many

Mrs l)anaYanthifepcatcd
Juliewas silentand no reply cametiom her' Consequently
thc same.l'hcn, Julic slammedher palnrdo*n on thc desk.Shc shoulcdand hcaped
abuscupon Mrs. Damayanthi-

You expecttoomuchofwork lrom me lfyou

"You arenot fair.You playfavouriles,
wantme to stopmy job why don'tyou tell me directly?wh) cant )ou undersland
my situation?"

Questionsi
i. Whatproblemsis the firm facingnow?Whal may be or arc thc rcasonsfor lhosc
problems'l
(07 Marks)

how $or,rldI ou handleJulienow?Justlfl

ii. If you wereMrs. Damayanthi,
(06 Marks)

do you likc to give to this firm in orderto avert anv fuflher

iii. What suggestions
problemsof this nature?
(07Marks)
('l'otal20Marks)