PROJECT REPORT
ON
RETAIL BANKING
TABLE OF
CONTENTS
Sr no.
1.1
1.2
1.3
Contents
Chapter- 1 Introduction
General Introduction
History
Profile Of The Organization
2.1
2.2
Chapter- 2 Objectives
Objectives Of The Study
Data Collection
8
9
3.1
Chapter- 3 Contents
Analysis And Interpretation
10-37
4.1
4.2
4.3
38
39
40
Chapter- 5 Annexure
Bibliography
41
5.1
Page no.
5
6
7
Banking in India originated in the last decades of the 18th century. The first banks were The
General Bank of India, which started in 1786, and Bank of Hindustan, which started in 1790;
both are now defunct. The oldest bank in existence in India is the State Bank of India, which
originated in the Bank of Calcutta in June 1806, which almost immediately became the Bank of
Bengal. This was one of the three presidency banks, the other two being the Bank of Bombay
and the Bank of Madras, all three of which were established under charters from the British East
India Company. For many years the Presidency banks acted as quasi-central banks, as did their
successors. The three banks merged in 1921 to form the Imperial Bank of India, which, upon
India's independence, became the State Bank of India in 1955.
The Indian economy is emerging as one of the strongest economy of the world with the GDP
growth of more than 8% every year. This has given a great support for the development of
banking industry in the country. Due to globalization, competition among the banks has
drastically been increased. As India has a substantial upper and middle class income hence the
banks have immense opportunities to increase their market shares. The consumer being on the
receiving end is in the comfortable position but the banks trying to increase their market share
have to continuously add value for consumers in order to increase market share and sustain
their growth.
The banking sector is the most dominant sector of the financial system in India. Significant
progress has been made with respect to the banking sector in the post liberalization period. The
financial health of the commercial banks has improved manifolds with respect to capital
adequacy, profitability, and asset quality and risk management. Further, deregulation has
opened new opportunities for banks to increase revenue by diversifying into investment
banking, insurance, credit cards, depository services, mortgage, securitization, etc.
Liberalization has created a more competitive environment in the banking sector
AN OVERVIEW OF BANKING:
Data Collection: My project is a study project, it is totally based on proposal which bank
provides. Data collection is mainly based on secondary sources. The secondary sources of data
collection are given below:
Secondary Sources: It includes bank records, past data records, internet sources and books.
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Data Analysis
The data will be analyzed by reading the various proposal of accepting the proposal or providing
loan facilities to the customer. I shall use different analytical tool to accomplish the job. Each
bank use different policy for sanction of loan proposal. By reading proposal which bank provide
for study I came to know the criteria which Bank of India used for accepting loan proposal of
individual or small and medium size enterprises.
The scheduled banks can borrow from the Reserve Bank of India on the basis of eligible
securities or get financial accommodation in times of need or stringency by rediscounting bills of
exchange. Commercial banks can always expect the Reserve Bank of India to come to their
help in times of banking crisis. Hence they have been termed as the lender of last resort. The
Reserve Bank stipulates that the commercial banks maintain the reserves in the form of SLR
and CRR for the same purpose.
Controller of Credit
The Reserve Bank of India is the controller of credit i.e. it has the power to influence the volume
of credit created by banks in India. It can do so through changing the Bank Rate or through
open market operations. According to the Banking Regulation Act of 1949, the Reserve Bank of
India can ask any particular bank or the whole banking system not to lend to particular groups or
persons on the basis of certain types of securities. Since 1956, selective controls of credit are
increasingly being used by the Reserve Bank.
Every bank has to get a license from the Reserve Bank of India to do banking business within
India. The Reserve Bank has also the power to inspect the accounts of any commercial bank.
As supreme banking authority in the country, the Reserve Bank of India, has the following
powers:
(a) It holds the cash reserves of all the scheduled banks.
(b) It controls the credit operations of banks through quantitative and qualitative controls.
(c) It controls the banking system through the system of licensing, inspection and calling for
information.
(d) It acts as the lender of the last resort by providing rediscount facilities to scheduled
banks.
Supervisory Functions
In addition to its traditional central banking functions, the Reserve Bank has certain nonmonetary functions of the nature of supervision of banks and promotion of sound banking in
India. The Reserve Bank Act, 1934 and the Banking Regulation Act, 1949 have given the RBI
7
wide powers of supervision and control over commercial and co-operative banks, relating to
licensing and establishments, branch expansion, liquidity of their assets, management and
methods of working, amalgamation, reconstruction, and liquidation. The RBI is authorized to
carry out periodical inspections of the banks and to call for returns and necessary information
from them. The nationalization of 14 major Indian scheduled banks in July 1969 has imposed
new responsibilities on the RBI for directing the growth of banking and credit policies towards
more rapid development of the economy and realization of certain desired social objectives.
RETAIL BANKING
INTRODUCTION
Retail Banking is a banking service that is geared primarily toward individual consumers. Retail
banking is usually made available by commercial banks, as well as smaller community banks.
Unlike wholesale banking, retail banking focuses strictly on consumer markets. Retail banking
entities provide a wide range of personal banking services, including offering savings and
checking accounts, bill paying services, as well as debit and credit cards. Through retail
banking, consumers may also obtain mortgages and personal loans. Although retail banking is,
for the most part , mass-market driven, many retail banking is streamlined electronically via
Automated Teller Machines (ATMs), or through virtual retail banking known as online banking.
Retail Banking deals with lending money to consumers. This includes a wide variety of loans,
including credit cards, mortgage loans and auto loans, and can also be used to refer to loans
taken out at either the prime rate or subprime rate.
Retail Banking refers to banking in which banking institution execute transactions directly with
consumers, rather than corporations or other entities.
Banking services offered to individual customers such as savings accounts, personal loans,
remittance services .Pure retail banking is generally conceived to be the provision of mass
market banking services to private individuals. It has been expanded over the years to include in
many cases services provided to small-and medium sized business. Some banks may also
include their private banking business (i.e. services to high net worth individuals) in their
definition of retail banking.
1.
2.
3.
4.
1. Client base will be large and therefore risk is spread across the customer base.
2. Customer Loyalty will be strong and customers tend not to change from one bank to
another very often.
3. Attractive interest spreads since spreads are wide, since customers are too fragmented
to bargain effective; credit risk tends to be well diversified, as loan amounts are relatively
small.
4. There is less volatility in demand and credit cycle than from large corporate.
5. Large numbers of clients can facilitate marketing, mass selling and the ability to
categories
/ select clients using scoring system/ data mining.
10
Current accounts the bank account which individuals use for most of their
household transactions such as receiving wages or paying bills.
ii)
Deposit accounts an account which individuals use for saving. The accounts
provide instant (sight deposits) or time-limited (time deposits) access to funds.
iii)
Consumer term loans a loan account operating for a specified time period, which
is used to fund personal or household consumption.
In addition to these three sets of products, the sector inquiry has also taken some account of
other retail banking products for individuals such as payment cards, mortgages and investment
funds.
The analysis of banking services for small enterprises (SMEs) focuses on:
i)
Current accounts the bank account which SMEs use for the bulk of the payments
they make and receive.
ii)
Term loans - a loan account operating for a specified time period, which an SME
uses to finance its business expenditure.
iii)
Credit lines an open-ended facility which incorporates the credit element of a loan
enabling SMEs to draw down finance and the flexibility of a current account for
making and receiving payments.
In addition to these three sets of products, the sector inquiry has also taken some account of
other products for SMEs such as leasing (which involves a banks paying for part or all of the
cost of a capital asset for an SME and the bank then leases this asset to the SME). Together
with the retail banking products specified above, the sector inquiry also analyses payments
systems, since they form the core of money transmission services in personal and SME
banking, and are significant structures within the retail banking sector as a whole.
11
CHALLENGES:
12
Bank of India was founded on September 7, 1906 by a group of eminent businessmen from
Mumbai. In July 1969 Bank of India was nationalized along with 13 other banks.
Beginning with a paid-up capital of Rs.50 lakhs and 50 employees, the Bank has made a rapid
growth over the years. It has evolved into a mighty institution with a strong national presence
and sizable international operations. In business volume, Bank of India occupies a premier
position among the nationalized banks.
Presently, Bank of India has 2609 branches in India spread over all states/ union territories
including 93 specialized branches. These branches are controlled through 48 Zonal Offices.
Bank of India has several firsts to its credit. The Bank has been the first among the nationalized
banks to establish a fully computerized branch and ATM facility at the Mahalaxmi Branch at
Mumbai way back in 1989. It pioneered the introduction of the Health Code System in 1982, for
evaluating/ rating its credit portfolio. Bank of India was the first Indian Bank to open a branch
outside the country, at London, in 1946, and also the first to open a branch in Europe, Paris in
1974. The Bank has sizable presence abroad, with a network of 23 branches (including three
representative offices) at key banking and financial centers viz. London, New York, Paris, Tokyo,
Hong-Kong, and Singapore.
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Star Mitra Personal Loan: It is special loan scheme for physically challenged people to
purchase durable and sophisticated appliances that promote their social and physical
rehabilitation.
Star Home Loan: It provide loans to purchase a plot for construction of a house, to
purchase/ construct house/ flat, as well as for renovation/ repair/ alteration/ addition to
house/ flat, furnishing of house.
Star Personal Loan: Star personal loan scheme provides loan to meet various personal
requirements of customers and their family.
Star Educational Loan: Star Education Loan Scheme provides financial support from
the bank to deserving students for pursuing higher education in India and Abroad.
Star Mahila Gold Loan Scheme: Star Mahila Gold Loan Scheme for purchase of gold
ornaments, preferably hallmarked, from reputed jwellers and/ or Gold coins of Bank of
India.
Star Auto fin: Star Auto fin Loan facilitates purchase of two/ four wheeler vehicles, also
for purchase of used/ second hand two and four wheeler. (Age of vehicle should not
exceed 3 years.)
RATE OF INTEREST
10.50%
15.50%
13.50%
12.25%
13.50%
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1. EDUCATION LOAN:
ELIGIBILITY CRITERIA:
a) STUDENT'S ELIGIBILITY:
The student should not have outstanding education loan from any other Institution.
Branch nearest to the permanent residence of student will consider the loan.
b) ELIGIBLE COURSE:
(i) Studies in India :
Courses conducted by IIM, IIT, IISc, XLRI, NIFT, NID and other Institutes set up by
Central/State Govt.
Examination/Library/Laboratory fee.
Purchase of books/equipments/instruments/uniforms.
Any other expense required to complete the course - like study tours, project work, thesis, etc.
QUANTUM OF FINANCE :
Need based finance subject to repaying capacity of the parents/students with margin and the
following ceilings :
16
MARGIN :
Up to Rs.4 lakh
Above Rs.4 lakh ( Studies in India)
Studies Abroad
: NIL
: 5%
: 15% Scholarship could be included in margin.
Margin to be brought in on year to year basis as and when disbursements are made.
SECURITY:
Up to Rs. 4 lakh
: No security
The security can be in the form of land / building / Govt. Securities / Public Sector Bonds / NSC/
KVP / LIP / Banks Term Deposit etc. in the name of Student / Parent / Guardian / Guarantor with
suitable margin.
RATE OF INTEREST:
Up to Rs.7.50 lacs
13.5%
13%
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a. Int. Concession of 0.50%p.a. for woman beneficiaries for limits up to Rs.50,000/- and 1%
for limits over Rs.50,000/b. For Professional courses (like Engg./Medical/ Management, etc.) int. concession : 0.50%
p.a.
INSURANCE:
All the student borrowers are offered a specially designed OPTIONAL Term Insurance cover
and the premium can be included as an item of finance.
REPAYMENT:
: 7 years.
: 10 years.
BANK CHARGES:
At Actual
Change of Institution
18
One time charges for any deviations from the scheme norms including approval of courses
outside the scheme applicable @ Rs.500 for loan upto Rs. 4 lacs, Rs.1000 for loan up to
Rs.7.50 Lacs and Rs.2000 for Loan over Rs.7.50 Lacs. In respect of loans availed by borrowers
from rural areas from the Rural Branches Charges NIL.
OTHER CONDITION:
ii) Student to produce mark list of previous term/semester before availing next installment ;
iii) Student / Parent to provide latest mailing address, in case of any change;
iv) Student /Parent to inform Branch immediately on change of course /completion of
studies/termination of studies/ any refund of fees by college /institution /successful placement
/obtention of job/change of job etc.,
So after reading so many proposal for education loans I came to know Bank of India accept the
proposal only if it fulfills the above conditions.
1.
2. Maximum loan amount is Rs.500 lacs and repayment ranges up to 20 years, with
reasonable margin and nominal processing charges. No commitment /administrative
charges.
3.
The loan is available at very competitive rates of interest, currently available in the
industry.
19
4. Option for different EMI amounts for different periods during tenure of loan to suit
customers repayment capacity.
5. Prepayment of Loan permitted.
6.
7.
8.
9.
To acquire household articles along with the house / flat-for furnishing the house / flat.
ELIGIBILITY
Salaried employees, Professionals, Self-employed persons. Requests are also considered from
NRIs, HUF, Prop. Firm, Partnership firms and corporate are eligible for STAR HOME LOAN plan
of BANK OF INDIA.
QUANTUM OF LOAN
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Purchase/acquire household articles for furnishing the house/flat - Rs.5.00 lacs. (15% of
Home Loan amount)
Loan Limit
Up to Rs.25 Lacs
Flat Rs.20,000
Flat Rs.25,000
>Rs.300 Lacs
Flat Rs.50,000
For Partnership firms & Corporate Borrowers Processing charges will be double that of
individuals.
For Rural areas Processing charges will be 75% that of applicable to individuals in respect of
loans availed by borrowers from rural areas from the Rural Branches.
Legal Expenses/Valuation Charges/Stamp Paper Charges etc., At actuals
20%
25%
30%
21
It is summarized from the above table for loan up to Rs. 20 lacs borrower has to pay 20% of 20
lacs i.e. 20% of the loan amount. In case of loan of Rs.20 lacs to 50 lacs borrower has to pay
25% of 50 lacs and remaining 75% given by the bank as a loan. In case of loan over Rs. 50 lacs
borrower has to pay 30% of the loan amount and remaining 70% given by the bank as a loan.
Margin is subject to RBI stipulated Loan to Value of Max. 90% for loans up to Rs.20.00 lacs and
Loan To Value of Max.80% for loans above Rs.20.00 lacs on pure cost of the house / flat, i.e.
excluding stamp duty ,registration, stamp duty, etc.
REPAYMENT:
Maximum 20 yrs. including moratorium period of 18 months (max.) in monthly installments.
Extended repayment up to 25 years permitted in Banks approved projects. Loan to be normally
repaid before date of retirement in case of salaried persons and before attaining 65 years of age
in case of others.
Salaried Employees :
Self-employed/
Professionals etc.
Firm/ Company
In case of Individuals:
Net take home pay/income (net of all deductions including EMI of Proposed loan) should
not be less than 40% of the gross monthly salary/income of applicant(s)
In case of HUF/Proprietorship/ Partnership firm/Company :
DSCR (Debt Service Coverage Ratio) should be minimum 1.5.
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RATE OF INTEREST:
Limits
Up to Rs. 30 lacs
Over 30 lacs & below 75 lacs
Rs. 75 lacs & above
Up to 5
yrs.
10.5
10.75
11.25
>5-10
yrs.
10.5
10.75
11.25
>10-15 yrs.
10.5
10.75
11.25
>15-20 yrs.
10.5
10.75
11.25
SECURITY:
Mortgage / Equitable Mortgage (1st charge) on land/flat/house.
Third Party guarantee (if mortgage could not be created at the time of disbursement).
So we can say that for applying home loan proposal individual need to fulfill the above
procedure. After verifying all the documents which are require for accepting loan proposal Bank
of India provide Home Loan facility to the customer as per their needs and wants.
SPECIAL FEATURES:
1. Free Personal Accident Insurance cover for the borrower (covering accidental death as well
as permanent total disablement) as per terms of insurance policy covering loan outstanding as
on the date of accident(Renewal at the discretion of the Bank).
2. Life Insurance cover to housing loan borrowers , at affordable premium against risk of death
during tenure of loan under Group Insurance Scheme in tie up with Star Union Dai-Ichi
Insurance Co. Ltd. at borrowers own expenses & option.
3. Loan furnishing the house/flat at a rate of interest as applicable to housing loan under the
scheme.
Equated Monthly Installment, i.e., EMI in short is the amount payable every month to the bank
or any other financial institution until the loan amount is fully paid off. It consists of the interest
on loan as well as part of the principal amount to be repaid. The sum of principal amount and
interest is divided by the tenure, i.e., number of months, in which the loan has to be repaid. This
amount has to be repaid monthly. The interest component of the EMI would be larger in the
initial months and gradually reduce when compared to the principal amount. The exact
percentage allocated towards payment of the principal depends on the interest rate. Though
total monthly principal and interest payment wont change, the proportion will change with
time. With each successive payment, an applicant will pay more toward the principal and less in
interest.
Eg.
= 10,00,000
= 10.5% p.a.
= 20 years.
= 9,984
= 13,96,112
= 23,96,112 (principal+ interest)
So from the above table we can say that out of Total Payment an applicant has to pay major
portion in terms of interest i.e. 58% of total. It is a part of bank income.
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E = P r (1 + r)n/ (1 + r)n - 1)
Where,
E is EMI
P is Principal Loan Amount
r is rate of interest calculated on monthly basis.
n is loan term / tenure / duration in number of months
25
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Principal
15,540
17,252
19,153
21,264
23,607
26,209
29,097
32,304
35,864
39,816
44,204
49,075
54,484
60,488
67,154
74,554
82,770
91,892
1,02,019
1,13,261
Interest
1,04,266
1,02,554
1,00,653
98,542
96,166
93,597
90,709
87,502
83,942
79,990
75,602
70,731
65,322
59,318
52,652
45,252
37,036
27,914
17,787
6,545
Principal+
Interest
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
1,19,806
Balance
9,84,461
9,67,209
9,48,056
9,26,792
9,03,185
8,76,977
8,47,880
8,15,576
7,79,713
7,39,897
6,95,693
6,46,618
5,92,135
5,31,648
4,64,495
3,89,941
3,07,171
2,15,279
1,13,261
0
From the above chart we can say that in 1 year out of Rs. 1,19,806 only Rs. 15540 deducted
from the total amount as a principal and remaining Rs. 1,04,266 an applicant has to pay as a
Interest. From the above table we can observe that start 13 years installment major part
deducted as a Interest which is loss for the customer but at the same time it is income for the
bank. But from 14th year the amount which is deducted as an Interest is less than the principal
and it is continue till last installment.
So from the above table we can summarize that an applicant always try to repay the loan before
13 years which is beneficial for him because till 13th year interest is more than the principal, but
in case if he is not in a position to repay the loan then an applicant should continue till last
installment because there is no benefit for him to repay the loan after 13th year as the principal is
more than the interest. So it is always advisable for an applicant to repay the loan as early as
possible otherwise, continue till last installment.
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Home Loans
Personal Loans
Loans against Securities
Car Loans
Two Wheeler Loans
Commercial Vehicle Loans
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1.
EDUCATION LOAN:
ELIGIBLE STUDENT:
COURSES ELIGIBLE:
Studies in India
Approved courses leading to graduate / post graduate degree and P G diplomas conducted by
recognized colleges / universities recognized by UGC / Govt. / AICTE/ AIBMS/ ICMR etc.
Courses like ICWA, CA, CFA etc. Courses conducted by IIMs, IITs, IISc, XLRI, NIFT, NID etc.
Regular degree/diploma courses like aeronautical, pilot training, shipping etc., approved by
Director General of Civil Aviation /Shipping, if the course is pursued in India. Approved courses
offered in India by reputed foreign universities. Teacher Training /Nursing /B.Ed. courses will be
eligible for education loan provided the training institutions are approved either by the Central
Government or by State Government and such courses should lead to degree or diploma
course and not to certification course.
Studies Abroad
Graduation: For job oriented professional/ technical courses offered by reputed universities.
Post graduation: MCA, MBA, MS, etc Courses conducted by CIMA- London, CPA in USA etc.
Degree/diploma courses like aeronautical, pilot training, shipping etc. provided these are
recognized by competent regulatory bodies in India/abroad for the purpose of employment in
India/abroad.
Any other expense required to complete the course - like study tours, project work,
thesis, etc.
Quantum of Finance
Need based finance subject to repaying capacity of the parents/ students with margin
and the following ceilings.
Margin
Up to Rs 4 lacs : Nil
Above Rs 4 lacs
Studies in India: 5%
Security
If parents are not there banks could consider grandparent as co obligator to the loans
taking into account their net worth.
Rate of Interest
4 Lakhs -
14% p.a
18% p.a
18% p.a
So we can say that for loan amounted to Rs.4 lakhs the rate of int. which bank charges to the
customer is 14%. Loan of Rs. 4 lakhs to 7.5 lakhs the rate of interest is 18% and from 7.5 lakhs
to 20 lakhs the rate of interest is same i.e. 18%.
31
Documents required while applying for ICICI Bank Education loan to study in India and
abroad:
Students have to submit the following documents to get ICICI Bank Education loan. Candidates
have to fill the ICICI Bank Education loan application form and must include relevant necessary
documents of latest last 2 months salary slip of parent and income tax assessment sheet.
Student has to attach one set of Education qualification certificates of his/her last studies like
10th class and Intermediate etc. Student can have the complete details on ICICI Bank
Education loan documents need to submit to approve/get loan.
Income Proof-Any either salary slip/other
Residency proof
Education Certificates of SSC, Intermediate and other necessary, if required.
Income tax assessment of last 2 years
Last 6 months of Bank account balance sheet
Latest 2 passport Photo graphs
Admissions proof in college
Passport/Visa
Repayment
The repayment holiday shall be a year more than the period of the course or 6 months
after the borrower gets a job, whichever is earlier.
2. HOME LOAN
32
Eligibility Criteria
ICICI Bank offers Home Loans to Resident as well as Non Resident Indians.
Criteria based on which Bank sanction the loan to the applicant:
Rate of Interest:
Loan Amount
Rate of Interest
10.50%
11.00%
34
11.50%
All ICICI Bank floating rate home loan is benchmarked to I-Base. Effective April 23, 2012 I-Base
will be 9.75% Administrative fee is 0.5% of the loan amount and applicable service tax will be
levied.
Repayment:
Repayment Tenure is the tenure for the number of year for which the loan gets
sanctioned. ICICI Bank offers a wide range of option for the tenure of the loan. An
Applicant can take a Home Loan for up to 20 years provided an Applicant do not reach
the age of 65 years or retire within that period.
EMI payments start from the month following the month in which the full disbursement
has been made.
The EMI is to be paid every month through (PDCs) or Electronic Clearing System.
In case of part disbursement of the loan, monthly interest is payable only on the
disbursed amount. This interest is called pre-EMI interest (PEMI) and is payable monthly
till the final disbursement is made, after which the EMIs would commence.
FINDINGS :
Based on information which I have collected for study some findings for my project are
Bank of India provides the cheapest rate of interest for housing loan i.e. 10.5% for 20
years, whereas the rate of interest for home loan in ICICI Bank is 10.5% for 1st year and
then it increases to 11% and so on.
35
Procedures for sanction of loan for other banks are quite lengthy and people avoid
lengthy procedure and documentation, therefore people try to get loan from public banks
rather than private banks.
Bank of India provides free insurance to an applicant who applies for home loan as well
as education loan.
SUGGESTIONS:
Following are some suggestion which I want to give Bank of India:
Bank has to create awareness among people about the loan facility which bank provides
its customer in Ghansoli Branch through posters, because in Ghansoli Branch there was
no poster regarding loan facility like other bank.
Staff members should provide proper guidance regarding loan queries and they should
provide information accordingly.
36
CONCLUSION:
Based on above findings conclusion for my projects areIt is beneficial for people to apply for loan in Bank of India to enjoy following facilities:
37
REFERENCE:
Newspapers- The Economic Times
Proposals provided by Bank
INTERNET SOURCES
www.investopedia.com
www.rbi.gov.in
www.bankofindia.com
www.icicibank.com
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