Solution
Microsoft Dynamics CRM connects OSI
Systems team members with crucial data
any time and any place, enabling them to
access and update data through mobile
devices while in the field. This in-depth and
comprehensive insight into necessary data
allows OSI Systems initiate well-informed,
effective courses of action.
Benefits
Connection to the database through
mobile devices provides quicker service
response
Ability to record data live leads to more
accurate customer reports
Familiar interface enables easier
integration with IT applications
Situation
Solution
Currently, OSI Systems in the process of
rolling out Microsoft Dynamics CRM to their
global offices. Rapiscan Systems and
Spacelabs Healthcare are the first two
divisions to have Microsoft Dynamics CRM
deployed, with OSI Optoelectronics to follow
at a later stage. Rapiscan Systems has
Microsoft Dynamics CRM deployed in their US
and UK offices, and Spacelabs Healthcare
has Microsoft Dynamics CRM deployed in the
US, UK, Europe, Middle East, and Africa
regions. Each division is on a separate
Microsoft Dynamics CRM instance.
Microsoft Dynamics CRM dashboard
functionality enables sales and customer
service team members to gain in-depth
insight into necessary data, allowing them to
better strategize and initiate effective courses
of action. With dashboards, the team is able
to view and receive detailed sales information
at a glance, such as the sales funnel, the
leads that are closing, the rate of close, etc.,
which provides more comprehensive sales
management reporting, and more control
over what is in the funnel.
Customer service dashboards are also used,
giving a high level oversight into the
equipment repair and service tasks that will
Benefits
Microsoft Dynamics CRM provides OSI
Systems divisions with a comprehensive
sales and service management tool that
enables team members to transform data
into actionable results. With the accessibility
of crucial information, team members are
able to strengthen relationships with
customers by quickly and efficiently providing
the services that fulfill customer needs.
Microsoft Dynamics CRM Powered the 2012
Summer Olympics
OSI Systems was selected to provide the
screening systems for the 2012 Summer
Olympics in London, England. We used
Microsoft Dynamics CRM for identifying
where the screening machines were to be
installed- which location, which venue, said
Shehul Parikh, vice president of IT
applications at OSI Systems. And then any
time an issue came up, technicians could use
Microsoft Dynamics CRM to figure out where
they needed to go, and to create a service
call in the system.
Microsoft Dynamics CRM kept track of the
health of the scanners and was used for
logging any defects or failures for field repair
and customer service. Technicians used the
fully mobile Microsoft Dynamics CRM solution
developed with Ignify for scheduling and
performing security system maintenance and
repair. With a single click on their Blackberry
or Android device, agents at the Olympics site
were able to trigger a Microsoft Dynamics
CRM workflow to get immediate assistance if
their system was down.
Data Accessibilty at All Times
The ability for sales and service technicians
to instantly access and update data at any
time cultivates a fully informed and
Microsoft Dynamics
Microsoft Dynamics is a line of integrated,
adaptable business management solutions
that enables you and your people to make
business decisions with greater confidence.
Microsoft Dynamics works like familiar
Microsoft software, such as Microsoft Office,
which means less of a learning curve for your
people, so they can get up and running
quickly and focus on whats most important.
And because it is from Microsoft, it easily
works with the systems that your company
already has implemented. By automating and
streamlining financial, customer relationship,
and supply chain processes, Microsoft
Dynamics brings together people, processes,
and technologies, increasing the productivity
and effectiveness of your business, and
helping you drive business success. For more
information about Microsoft Dynamics, go to:
www.microsoft.com/dynamics.
Ignify
Ignify is a technology provider of ERP, CRM,
POS, and eCommerce software solutions to
businesses and public-sector organizations.
Ignify is a Microsoft Dynamics Inner Circle
Partner and was selected as the Microsoft
Partner of the Year in 2011. Ignify has been
ranked as the fastest growing business in
North America for 4 years in a row by Deloitte,
Inc Magazine and Entrepreneur Magazine.
For more information about Ignify products
and services, call +1-888- IGNIFY5 or e-mail
dynamics@ignify.com or visit the Web site at:
www.ignify.com.