PROJECT REPORT ON MTNL

MASTER OF MANAGEMENT STUDIES

2014-2016
SUBMITTED BY
KARAN BAJAJ-63
PUJA BHAGWANI-65
SHIVANI CHAUDHARY-67
JAYA KAISER-84
ANAGHA NAIR-96
MAYURI TELI-115

TO
Mrs. SEEMA SANT

ABOUT COMPANY
Mahanagar

Telephone

Nigam

Limited

(MTNL)

is

state-owned

telecommunications service provider in the metro cities of Mumbai and New Delhi
in India and in the island nation of Mauritius in Africa. The company had a
monopoly in Mumbai and New Delhi until 1992, when the telecom sector was
opened to other service providers. "Transparency makes us different" is the motto
of the company. The Government of India currently holds 100% stake in the
company. In recent years, MTNL has been losing revenue and market share heavily
due immense competition in the Indian telecom sector
HISTORY OF MTNL
Bombay Telephone was founded in 1882. The first telephone exchange in Mumbai
began operations on 28 January 1882. Delhi's first telephone system was
established in 1911. Mahanagar Telephone Nigam was created by the Government
of India in 1986 to oversee the telephone services of Delhi and Mumbai.
Mahanagar Telephone Mauritius Limited (MTML)
Mahanagar Telephone Mauritius Limited
MTNL has set up a wholly owned subsidiary called Mahanagar Telephone
Mauritius Limited (MTML) in Mauritius, providing mobile and international long
distance services. MTML is the second operator in Mauritius. Necessary licenses
were obtained in January 2004. MTML has already started its ILD & CDMA based
basic services in Mauritius. In Mauritius, 44,312 telephone connections are
operational from a total switching capacity of 50,000. Moreover, through joint
ventures with local telecommunications providers, MTML plans to offer Internet
access through its wireless network by February 2007.

CURRENT HR POLICIES OF MTNL

ANNUAL LEAVE- Every employee gets an annual leave of 30 days and if
more than thirty days is taken then leave is deducted from the next year.
ANNUAL SICK DAYS- In a year 5 days are given as leave for sick days, if
more than five days are taken a certain amount is deducted from the salary.
EMPLOYEE BENEFITS

Leave allowances
Provident fund
Pension
Housing loan
Medical checkup
Leave encashment
Gratuity
Tution fee
Hospital panel
Maternity leave

MTNL PRODUCTS
TELEPHONE AND MOBILE

MTNL provides fixed line telephones and WLL services. It also provides mobile
services on GSM and CDMA platforms. MTNL various service brands are:
Dolphin a postpaid GSM service which also provides value added services
such as 3G,
Trump a prepaid GSM service, similar to Dolphin,
Garuda a WLL service which provides an FW tariff, and a Mobile tariff
Phone numbers belonging to MTNL start with the prefix 2 in fixed line telephones
and WLL. In GSM, mobile numbers start with the prefixes 901x, 9868, 9757,
9869, 9968 and 9969.
MTNL's efficiency has drastically improved from the past, when a customers had
to wait much longer to be connected. At present, a customer can receive a
connection within hours of the request being submitted.
3G MOBILE SERVICE
MTNL started 3G services in India under the name of "MTNL 3G Jadoo." Services
offered include video calling, mobile TV and mobile broadband with high speed
data connectivity up to 3.6 Mbit/s from 11 December 2008. MTNL plans to offer
3G services across India by mid-2009. MTNL also provides 3G data cards for
usage in devices other than mobile phones. MTNL will be installing 15 lakh 3G
lines in the first phase of its 3G roll-out in Mumbai and Delhi (which currently
have 40 lakh existing mobile lines). MTNL announced in Jan, 2012 that they will
upgrade its 3G network to more advanced HSPA+ with download speeds up to
28.8Mbit/s before the end of 2012.
MTNL rolled out its BlackBerry solutions on the 2G and 3G networks by
launching Indias first 3G enabled BlackBerry Bold smart phones.

BROADBAND AND FTTH

MTNL is the largest ISP in Mumbai and Delhi (in terms of market share), and the
third largest ISP in India though it has presence just in two circles. MTNL provides
TriBand Internet services through dialup and DSL. It provides games on demand,
video on demand, and IPTV services in India through TriBand. TriBand is targeted
at homes and small businesses.
MTNL began offering fibre-to-the-home (FTTH) triple play (voice, video, and
data) high speed broadband service in Delhi on 9 November 2011. FTTH, with
core network speed up to 1 Gbit/s, was launched in Mumbai on 1 March 2012.
MTNL FTTH Broadband offers several services based on triple play services like
IPTV, HDTV, 3DTV, video on demand, bandwidth on demand, instant video
conferencing, interactive gaming and several other value added services.
In 2004, telecom regulator TRAI mandated a minimum speed of 256 kbit/s for all
broadband connections. MTNL increased the minimum speed of all its broadband
plans to 512 kbit/s from existing 256 kbit/s, effective 26 January 2012, becoming
the first ISP in India to opt for a minimum broadband speed from 256 kbit/s to 512
kbit/s, without any mandatory regulation. On 12 November 2013, MTNL
announced that it would upgrade the speed of all its existing unlimited broadband
plans in Mumbai to a minimum of 1 Mbit/s, at no additional cost. MTNL also
provides other services such as VPN, VOIP, and leased lines through BSNL and
VSNL.

FUTURE PLANS OF MTNL

MTNL is being recently engaged in Mumbai Surveillance Project.

 MTNL has started renting of office premises, for generation of revenue.

MTNL is working for providing Internal services for ONGC, private and
government banks etc.
RECOMMENDATIONS
Most of the office staff is old and above 50, due to which efficiency level is
comparatively low.
The recruitment process is slow for instance MTNL haven't recruited new
employees since 2 years.
New talents should be recruited and more flexibility/authority should be
delegated to the management.