Package Title: Reading Questions Chapter 2

Course Title: Rainer IIS 4e

Chapter Number: 2

Question type: True-False

1) Business Process is defined as an ongoing collection of related activities that create a

product/service to an organization?
Answer: True
Title: Reading Question 2.01
Difficulty: Easy
Section Reference 1: 2.1 Business Processes
Learning Objective 1: LO 2.1 Understand the concept of business processes, and provide
examples of business processes in the functional areas of an organization.

Question type: Multiple-Choice

2) Which of the following are examples of Business Processes?

a) Managing cash receipts.
b) Collecting sales tax.
c) Processing bills of material.
d) Applying healthcare benefits.
e) None of these.
f) All of these.
Answer: f
Title: Reading Question 2.02
Difficulty: Medium
Section Reference 1: 2.1 Business Processes

Learning Objective 1: LO 2.1 Understand the concept of business processes, and provide
examples of business processes in the functional areas of an organization.

Question type: True-False

3) BPR stands for Business Process Recovery?

Answer: False
Title: Reading Question 2.03
Difficulty: Easy
Section Reference 1: 2.2 Business Process Reengineering and Business Process Management
Learning Objective 1: LO 2.2 Differentiate between the terms business process reengineering
and business process management.

Question Type: Multiple Select

4) When comparing BPI initiatives to BPR projects, which of the following statements are true?
(Select all that apply)
a) BPI is less costly
b) BPI takes more time
c) BPI is less risky
d) BPI consumes fewer organizational resources
e) BPI delivers greater performance gains
Answer: a,c,d
Title: Reading Question 2.04
Difficulty: Medium
Section Reference 1: 2.2 Business Process Reengineering and Business Process Management
Learning Objective 1: LO 2.2 Differentiate between the terms business process reengineering
and business process management.

Question type: Multiple-Choice

5) Business environment pressures can come from which of the following?

a) Management restructuring
b) Cost reductions.
c) Political changes.
d) Quality control
Answer: c
Title: Reading Question 2.05
Difficulty: Medium
Section Reference 1: 2.3 Business Pressures, Organizational Responses, and Information
Technology Support
Learning Objective 1: LO 2.3 List and provide examples of the three types of business pressures,
and describe one IT response to each.

Question type: True-False

6) Thomas Friedman defines four eras of globalization.

Answer: False
Title: Reading Question 2.06
Difficulty: Easy
Section Reference 1: 2.3 Business Pressures, Organizational Responses, and Information
Technology Support
Learning Objective 1: LO 2.3 List and provide examples of the three types of business pressures,
and describe one IT response to each.

Question Type: Multiple Choice

7) The term digital divide refers to the gap between:

a) Organizations that utilize wireless technologies and those that do not.
b) Individuals who have access to information and communication technologies and those who
do not.
c) The IT staff and the other employees who are not IT savvy.
d) Both of the following: Organizations that utilize wireless technologies and those that do not;
and individuals who have access to information and communication technologies and those who
do not.
e) Both of the following: Individuals who have access to information and communication
technologies and those who do not; and the IT staff and the other employees who are not IT
savvy.
Answer: b
Title: Reading Question 2.07
Learning Objective 1: LO 2.3 List and provide examples of the three types of business pressures,
and describe one IT response to each.
Section Reference 1: 2.3 Business Pressures, Organizational Responses, and Information
Technology Support
Difficulty: Easy

Question type: Multiple-Choice

8) The best known framework for analyzing competitiveness is?

a) Michael Porters value chain model.
b) Freidmans ten flatteners.
c) Michael Porters competitive forces model.
d) Competitive globalization model.
Answer: c
Title: Reading Question 2.08
Difficulty: Medium
Section Reference 1: 2.4 Competitive Advantage and Strategic Information Systems

Learning Objective 1: LO 2.4.2 Describe the strategies that organizations typically adopt to
counter the five competitive forces and achieve competitive advantage.

Question type: True-False

9) Cost Leadership Strategy is one strategy to gain a competitive advantage?

Answer: True
Title: Reading Question 2.09
Difficulty: Easy
Section Reference 1: 2.4 Competitive Advantage and Strategic Information Systems
Learning Objective 1: LO 2.4.2 Describe the strategies that organizations typically adopt to
counter the five competitive forces and achieve competitive advantage.

Question type: Multiple-Choice

10) Two strategies that a company can use to gain a competitive advantage are?
a) Customer-Orientation and Operational Effective Strategy.
b) Protection and Innovation Strategy.
c) Mass Customization and Cost Leadership Strategy.
d) Compliance and Innovation Strategy.
Answer: a
Title: Reading Question 2.10
Difficulty: Hard
Section Reference 1: 2.4 Competitive Advantage and Strategic Information Systems
Learning Objective 1: LO 2.4.2 Describe the strategies that organizations typically adopt to
counter the five competitive forces and achieve competitive advantage.

Question type: True-False

11) There are six (6) characteristics of effective Business-IT Alignment.

Answer: True
Title: Reading Question 2.11
Difficulty: Easy
Section Reference 1: 2.5 BusinessInformation Technology Alignment
Learning Objective 1: LO 2.5 Define business-information technology alignment, and describe
the characteristics of effective alignment.

Question type: True-False

12) 85% of Business and IT executives agree that their companies have adequate alignment
between IT and their business.
Answer: False
Title: Reading Question 2.12
Difficulty: Easy
Section Reference 1: 2.5 BusinessInformation Technology Alignment
Learning Objective 1: LO 2.5 Define business-information technology alignment, and describe
the characteristics of effective alignment.