BEN P.

AUTIN
3002 Whistling Pine Street, Number 2, Bryant, Arkansas 72022
Phone: (901) 289-3880 Email: ben.autin@yahoo.com

OBJECTIVE: a leadership sales position with a world class, high-integrity company.

SUMMARY of QUALIFICATIONS: A versatile and skilled professional with thirteen

years of achievements and outstanding interpersonal, communications, negotiation and
people management skills accompanying a tradition of high-performance excellence,
reversing distressed situations, enhancing visibility in the market place and improving
sales.
PROFILE
• Dedicated with a strong work ethic and the ability to build lasting client
relationships
• Exceptional organizational, interpersonal, analytical, and problem resolution skills
with impressive at communicating effectively with customers, vendors and staff
both written and orally
• Comprehensive understanding of the relation with sales and service operations
with the essence of marketing and sales support
• Able to develop, direct and motivate self and employees to perform to maximum
potential
• Energetic sense of teamwork; Thrive in both independent and collaborative work
environments.
• Adopting to new concepts with due responsibilities
• Have typing speed of 80 wpm
• Knowledgeable in Spanish verbal communication skills

PROFESSIONAL EXPERIENCE:

GENGHIS GRILL
Assistant Manager
• Profit/loss experience in standardization of portions and implementation of labor
cost controls, daily and weekly transactions
• Configured server station charts to assure high degree of cost-efficient customer
service; focused on customer problem-identification and resolution
• Startup of new Mongolian stir fry concept
• Assisted in reduction of labor costs through better selection and training of staff
• Apply new strategies and implement plans to increase the sales of the products
• Experienced in operations management, sales, budget development, staffing and
cost control
• Repetitive 100’s on Mystery Shop evaluations
• Recruited hired supervised scheduled and motivated a staff of up to 50
employees
• Trained service staff to enhance customer service and increase profits through
suggestive selling
• Improved productivity and morale by initiating systems for accountability and by
instituting effective training program
 • Increased community awareness by visiting local sales marketing
• Provide essential administration for over 50 personnel
• Assisting the General Manager in other daily operations

BROWNINGS MEXICAN RESTAURANT

Mid-level Manager
• Mid-level manager for high esteemed establishment with 60+ years operations
• Established a working relationship with high profile clientele in a manner that
maintained repeat customers
• Greet and welcome guests in a pleasant and professional manner upon boarding
and escort to respective tables
• Constantly look for service opportunities that extended the expected level of care
• Demonstrated skills accommodating private parties featuring corporate heads,
credited with high degree of diplomacy resolving problems without sacrificing
customer relations
• Opening and closing the restaurant six days per week
• Daily sales reports, batching credit cards and make company deposits

CATFISH CITY
Server/Shift Leader
• Directed food and beverage promotion for highly visible restaurant seating 300
guests
• Train new employees in protocol and etiquettes, familiarize them with company
policies
• Take and up-sell guest beverage orders, and inform customers of menus items
• Control guests’ checks and secure proper payment
• Provide courteous, professional and personalized service at all times
• Exceeded the attendance guidelines of the job and adhere to regulatory,
departmental and company policies
• Serve alcohol in accordance with Arkansas state liquor laws
• Recipient of performance excellence recognition

THE SHARPER IMAGE

Gadget Consultant
• Expertise in new cutting edge products and client relations and needs
assessment
• Quick study, with an ability to easily grasp and put into application new ideas,
concepts, methods and technologies. Dedicated, innovative and self-motivated
team player/builder
• Exceptional organizational, oral communication, interpersonal, analytical, and
problem resolution skills. Thrive in both independent and collaborative work
environments
• Effectively displayed the functions and pragmatic uses of all products to increase
client awareness and sales

VERIZON RELAY CENTER (formerly MCI)

Communications Assistant
 • Provide a medium for communication for the deaf, hard of hearing and speech
impaired by acting as an intermediary operator
• Responsible for conveying conversations for all customers verbatim without
breaching confidentiality to ensure the highest level of privacy

COMPUTER SKILLS:
PC word processing, spreadsheets, Internet, e-mail, Power Point, Restaurant Industry
Systems

REFERENCES:
Excellent references available upon request