ExecutiveSummarywilber FINAL PDF

Executive Summary
[Mumbai Sub- urban Rail Passenger Surveys and Analysis]
Table of Contents
I.
Study Background ..................................................................................................................................... 1
II.
Study Objective ......................................................................................................................................... 1
III.
Scope of the study ................................................................................................................................. 1
IV.
Survey Planning & Schedule................................................................................................................. 2
V.
Passenger Travel Pattern and Crowding .................................................................................................... 3
i.
Hourly Distribution of Suburban Train Passenger Travel ..................................................................... 6
ii.
Identification of Peak Hour of Travel ................................................................................................... 8
iii.
Peak Hour Section Load...................................................................................................................... 10
iv.
Train Crowding during peak hour ....................................................................................................... 20
v.
Boarding/Alighting at stations ............................................................................................................ 20
vi.
Passenger Trips Forecast ..................................................................................................................... 20
VI.
Station Entry/Exit Counts ................................................................................................................... 21
i.
Queue length at Ticket Counters ......................................................................................................... 24
VII.
Commuter Feedback Surveys.............................................................................................................. 25
VIII.
Crowding on FoBs & Suggested Improvements ................................................................................. 33
IX.
Conclusion .......................................................................................................................................... 34
E-1
Mumbai Railway Vikas Corporation Ltd.
| Wilbur Smith Associates
Executive Summary

List of Figures
Figure E- 1: Stations Selected for Surveys ............................................................................................................. 2

Figure E- 2 : Coaches Selected for 12 Car rakes .................................................................................................... 4
Figure E- 3: Coaches Selected for 9 Car rakes ....................................................................................................... 4
Figure E- 4: Identification of Peak Hour of Travel on Suburban System ............................................................... 8
Figure E- 5: Identification of Peak Hour of Travel on Western line ...................................................................... 8
Figure E- 6: Identification of Peak Hour of Travel on Virar-Dhanu Road line ...................................................... 9
Figure E- 7: Identification of Peak Hour of Travel on Central line ........................................................................ 9
Figure E- 8: Identification of Peak Hour of Travel on Harbour line ...................................................................... 9
Figure E- 9: Identification of Peak Hour of Travel on Trans-Harbour line .......................................................... 10
Figure E- 10: Peak Hour Section load on Western Line (Slow + Fast Services) for Up Direction (8:30-9.30) and
Down Direction (18:00 19:00) .................................................................................................................. 11
Figure E- 11: Peak Hour Section load on Western Line Fast & Slow Services for Up Direction (8:30: 9:30) .... 12
Figure E- 12: Peak Hour Section load on Western Line Fast & Slow Services for Down Direction (18:00
19:00) ........................................................................................................................................................... 13
Figure E- 13: Peak Hour Section load on Virar Dhanu Road Line for Up Direction (8:30-9:30) and Down
Direction (18:00 19:00)............................................................................................................................. 14
Figure E- 14: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30) and
Down Direction (18:30 19:30) .................................................................................................................. 16
Figure E- 15: Peak Hour Section load on Central Line Fast & Slow Services for Up Direction (8:30 - 9:30)..... 16
Figure E- 16: Peak Hour Section load on Central Line Fast & Slow Services for Down Directions (18:30
19:30) ........................................................................................................................................................... 18
Figure E- 17: Peak Hour Section load on Harbour Line for Up Direction (8:00 9:00) and Down Directions
(18:30 19:30)............................................................................................................................................. 19
Figure E- 18: Opinion on Facilities inside the Train ............................................................................................ 25
Figure E- 19: Opinion on facilities at the stations ................................................................................................ 26
Figure E- 20: Opinion on facilities at platforms ................................................................................................... 26
Figure E- 21: Opinion on FoBs/Subways ............................................................................................................ 26
Figure E- 22: Opinion on overall Satisfaction ...................................................................................................... 27
Figure E- 23: Opinion on Facilities inside the Train ............................................................................................ 27
Figure E- 25: Opinion on facilities at platforms ................................................................................................... 28
Figure E- 27: Opinion on overall Satisfaction ...................................................................................................... 29
Figure E- 28: Opinion on Facilities inside the Trains ........................................................................................... 29
Figure E- 32: Opinion on Overall Satisfaction ..................................................................................................... 31
Figure E- 33: Opinion on Facilities inside the Trains ........................................................................................... 31
E-ii
Executive Summary

E-iii
Executive Summary
List of Tables
Table E- 1: Schedule of Surveys ............................................................................................................................ 3
Table E- 2: Multiplying factors derived for Western railway ................................................................................. 5
Table E- 3: Multiplying factors derived for Central railway ................................................................................. 5
Table E- 4: Hourly Variation of Passengers Travelling on Suburban trains during peak period/peak direction .... 6
Table E- 5: Hourly Distribution of Passengers Travelling on Western Line .......................................................... 6
Table E- 6: Hourly Distribution of Passengers Travelling on Virar-Dhanu Road Line.......................................... 7
Table E- 7: Hourly Distribution of Passengers Travelling on Central Line............................................................ 7
Table E- 8: Hourly Distribution of Passengers Travelling on Harbour Line .......................................................... 7
Table E- 9: Section with Highest Section Load .................................................................................................... 10
Table E- 10: Section with Highest Section Load on Virar-Dhanu Road Line ...................................................... 14
Table E- 11: Section with Highest Section Load on Central Line ........................................................................ 15
Table E- 12: Section with Highest Section Load on Harbour Line ...................................................................... 15
Table E- 13: Passenger Trips OD forecast............................................................................................................ 21
Table E- 14: Summary of Passengers using Stations on western Line ................................................................. 21
Table E- 15: Hourly variation of Passengers using Stations on Western Line ..................................................... 22
Table E- 16: Summary of Passengers using Stations on Virar-Dhanu Road Line ................................................ 22
Table E- 17: Hourly variation of Passengers using Stations on Virar-Dhanu Road Line ..................................... 22
Table E- 18: Summary of Passengers using Stations on Central Line .................................................................. 23
Table E- 19: Hourly variation of Passengers using Stations on Central Line ....................................................... 23
Table E- 20: Summary of Passengers using Stations on Harbour Line ................................................................ 23
Table E- 21: Hourly variation of Passengers using Stations on Harbour Line ..................................................... 24
Table E- 22: Queue length observed at ticket counters ........................................................................................ 24
E-iv
Executive Summary
I.
STUDY BACKGROUND
The Suburban Rail System in Mumbai is the most

complex, densely loaded and intensely utilized rail
system in the world. It is spread over 319 route kms
on three corridors, i.e.; Western, Central and
Harbour. There are 36 stations over Western line,
51 over Central line and 28 over Harbour line.
Daily, a total of 2813 train services are operated by
Western railway and Central railway on the three
lines together.
Currently, Western Railway
operates maximum number of daily services, ie;
1201 services on the Western line (9 car rakes- 6,
12 car rakes-1165, 15 car rakes- 30) ; Central
railway has 875 daily services on Central line (9
car rakes- 0, 12 car rakes-809, 15 car rakes -16) and
787 daily services on Harbour line (9 car rakes577, 12 car rakes- 210). Today, Mumbai's suburban
railway system carries more than 80 lakhs
passengers on a weekday, which may be the
highest passenger carrying suburban rail system in
the World.
Mumbai Railway Vikas Corporation Ltd (MRVC),
a Public Sector Undertaking of Govt. of India
under Ministry of Railways (MoR) has initiated a
number of rail infrastructure projects under MUTP
Phase I and Phase II and intends to gauge the
benefits of these projects to Mumbai suburban rail
passengers. In order to plan future projects, it
would be imperative to assess the present crowd
levels in suburban trains and travel pattern of
suburban rail passengers. In this connection,
MRVC has appointed Wilbur Smith Associates, a
consultant of international repute in transport
studies, to carry out sub-urban rail passenger
surveys and analysis.
To assess the crowd level in suburban trains,

Entry / exit points, Stations and Foot Over
Bridges (FoBs)
To suggest measures to reduce congestion on

FoBs
To know opinion of passengers on various

aspects of the suburban rail system
III. SCOPE OF THE STUDY

The scope of the study includes;
Carry out the following surveys and analysis

on selected stations of Western, Central and
Harbour lines;
o Inspection of Stations & Mapping
o In-Train
Rail
Passenger
Alighting/Boarding Surveys for 300
services
o Passenger count at Entry/Exit points
o Passenger Count surveys at Foot over
Bridges (FoB)
o Alighting Distribution surveys at
platforms
o Commuter Feedback Survey: 25000
samples
Additionally, Virar-Dhanu road section of

Western line is included in the report based on
the secondary data provided by MRVC and
limited surveys, such as:
o Inspection of Stations and Mapping
o Passenger count at Entry/Exit points
o Passenger Count surveys at Foot over
Bridges (FoB)
The surveys were carried out at the selected

stations (as per study ToR) given below and in
Figure E-1.
II.
STUDY OBJECTIVE
The main objectives of the study are:
To assess the present travel pattern of suburban

rail passengers
To estimate existing peak hour and peak

directional flow of passengers
E-1
Western Line: Churchgate, Mumbai Central,

Dadar (Western), Mahim, Bandra, Andheri,
Goregaon, Borivali, Mira Road, Bhayander, Vasai
Road, Nalasopara and Virar.
Virar-Dhanu Road Line: Vaitarna, Kelve Raod,
Saphale, Palghar, Umroli, Boisar, Vangaon and
Dhanu Road.
Executive Summary
Central Line: Mumbai CST, Masjid, Byculla,

Dadar (Central) Kurla, Ghatkopar, Bhandup,
Mulund, Thane, Dombivilli, Kalyan, Kasara, Karjat
and Khopoli.
Harbour Line: Vadala Road, GTB Nagar,

Chembur, Govandi, Vashi, Nerul, Belapur,
Kharghar, Panvel, Airoli and Turbe.
Figure E- 1: Stations Selected for Surveys
Estimation of passenger travel on entire

Mumbai
Sub-urban
system
and
hourly
Identify the bottlenecks on FoBs/landings and

suggest appropriate measures for upgradation.
variation of passengers
Estimation
of
existing
peak
hour
peak
directional flow of passengers
Development of passenger daily OD matrix for

2012, 2016, 2021 and 2031 on various railway
IV.
SURVEY PLANNING & SCHEDULE
The surveys were planned in advance to enable the

survey team to assess the enumerator requirement
and for getting prior permission from Railways.
networks.
Following activities were carried out prior to the
start of the surveys and during the surveys.
E-2
Executive Summary
Finalization of Survey Formats,
Training for enumerators,
Pilot Surveys,
Survey Supervision,
Permission from Railways and
Data checking and rejection/replacement of

wrong data.
V. PASSENGER TRAVEL PATTERN

AND CROWDING
The schedule of the surveys is presented in Table

E-1. The Surveys conducted on Virar-Dhanu Road
line was from 17/06/13 to 18/06/13.
Table E- 1: Schedule of Surveys
Survey
Commuter
feedback
Survey
Passenger
Entry/Exit
count
Passenger
Count
surveys at
FoB
Alighting
Distribution
Survey (37
stations)
In- Train
Rail
Passenger
Boarding/
Alighting
Surveys
Survey Methodology
25,000 Samples.
Interviewed passengers
at stations and inside
trains
Survey
Duration
Startend date
8:00 to
22:00
22/11/201
1-
(14 hrs)
6/12/2011
At all FoBs of 37
stations
Covering morning/
evening peak period
For both Slow and fast

services
8:00 to
22:00 (14
hrs)
8/12/2011
10/2/2012
Selected coaches of
SCG, SCL, FCG, FCL,
Vendor & PH
Covering 310 services
of both up and down
directions
Selected coaches of
SCG, SCL, FCG, FCL,
Vendor & PH
Counting the number
of passengers
boarding/alighting at
every station
7:00 to
11:30/
16:00 to
20:30
11/2/2012
15/3/2012
Note I: SCG- Second Class General, SCL- Second Class

Ladies, FCG - First Class General and FCL - First Class
Ladies.
Note II: Survey was started after Diwali vacation (after
13/11/2011) and no surveys were carried out during
Christmas vacation period of 23/12/11 to 02/01/12.
E-3
Second Class General (SCG),
Second Class Ladies (SCL),
First Class General (FCG) and
First Class Ladies (FCL)
Additionally, Vendor and Physically Handicapped

(PH) coaches were covered at few stations. The
selected coaches for the surveys (finalised in
consultation with MRVC) are presented in Figure
E2 and Figure E3 for Western and Central railways
respectively.
At all authorised and

un-authorised entry
points of 37 selected
stations
At selected platforms ,
covering both Up and
Down directions of
services
The travel pattern and crowding level on suburban

trains were analysed using the In train passenger
boarding /alighting surveys results. The survey
covered either between 7:00 and 11:30 in the
morning or between 16:00 and 20:30 in the
evening. The surveys were carried out by sample
selection of coaches covering the following
coaches;
The survey was carried out for 310 selected train

services (124 on Western line, 94 on Central line
and 92 on Harbour line) covering both morning
and evening peak periods. The services selected for
survey were finalized in consultation with MRVC.
A two step methodology was adopted for deriving
the total passengers using all services in the peak
period (in the peak direction) on the three lines and
is presented below.
Step I: Expansion of sample coach data to whole
train
The collected coach-wise data was expanded to the
whole train by multiplying the number of coaches
in each type of class and the corresponding factor
derived for the coach based on seating capacity.
The multiplication factors derived for both Western
and Central railway trains are presented in Table
E2 and E3 respectively.
Executive Summary
Figure E- 2 : Coaches Selected for 12 Car rakes
Figure E- 3: Coaches Selected for 9 Car rakes
E-4
Executive Summary

Table E- 3: Multiplying factors derived for
Central railway
Table E- 2: Multiplying factors derived for

Western railway
Coach
type
Surveyed
Coach
Type
Total
coaches
in the
Train
Seatin
g
capaci
ty
per
coach
Multip
lying
Factor
for
coach
Multip
lying
Factor
for
train
Coach
Type
Coach
type
Survey
ed
3 door -1
SCG
SCL
2 door -1
FCG
2door- 1
FCL
Single
door- 1
Single
door- 1
Luggage
Handica
p
Single
door- 1
SCG
(Second
Class
General)
SCL
(Second
Class
Ladies)
3 door -1
2 door-3
nos.
3 door -2
nos.
2 door -1
2 door -1
no.
2door- 1
2 door- 3
nos.
FCG
(First
Class
General)
FCG
(First
Class
Ladies)
Single
door- 1
Luggage
Single
door- 1
Handica
p
Single
door-1
E-5
Single
door- 2
nos.
Single
door- 4
nos.
Single
door- 2
nos.
Multi
plyin
g
Facto
r per
coach
Multi
plying
Facto
r per
train
86
1.00
4.00
62
0.72
2.16
86
1.00
2.00
50
1.32
1.32
38
1.00
2.00
13
1.00
2.00
1.00
3.00
1.00
1.00
86
1.00
6.00
62
0.72
2.16
86
1.00
2.00
62
0.72
0.72
50
1.32
1.32
38
1.00
3.00
13
1.00
3.00
1.00
4.00
1.00
2.00
9 car rakes
9 car rakes
3 door -5
nos.
2 door-2
nos.
3 door -1
no.
2 door- 1
no.
2 door- 2
nos.
Single
door- 2
nos.
Single
door- 3
nos.
Single
door- 1
no.
12 car rakes
3 door -6
nos.
No. of
coaches
in the
Train
Seati
ng
capa
city
per
coac
h
86
1.00
5.00
62
0.72
1.44
86
1.39
1.39
62
1.00
1.00
SCG
SCL
3 door 1
3 door 1
FCG
50
1.00
2.00
26
1.00
2.00
1.00
1.00
86
62
86
1.00
0.72
1.39
Single
door- 1
FCL
Single
door- 1
Luggage
Single
door- 1
Handicap
Single
door- 1
3.00
1.00
6.00
2.16
SCG
2.78
SCL
62
50
26
1.00
1.00
3 door
-1
3 door
-1
1.00
3.00
1.00
2.00
Single
door- 1
FCG
SCG
Single
door- 1
4.00
Luggage
Single
door- 1
2.00
Handicap
Single
door- 1
3 door -4
nos.
2 door3nos.
3 door -2
nos.
2 door- 1
nos.
Single
door- 2
nos.
Single
door- 2
nos.
Single
door- 3
nos.
Single
door- 1
no.
12 car rakes
3 door -6
nos.
2 door-3
nos.
3 door -2
nos.
2 door -1
no.
2 door- 1
no.
Single
door- 3
nos.
Single
door- 3
nos.
Single
door- 4
nos.
Single
door- 2
no.
Executive Summary
Step II: Expansion of sample services to total

services in the peak period in peak direction
The survey was carried out on sample service basis.
The train-wise data has been further expanded to
every half an hour period based on the number of
services available in the half an hour (as per
Mumbai Suburban train time table for 2011-12) to
estimate the total number of passengers travelling
and section load on the line.
More than 22 lakh passengers travel on Mumbai

suburban system (the three lines together in peak
direction) in the trains operated between 7:00 and
11:30 or between 16:00 and 20:30. The total
services operated during this period are 349 and
333 respectively in the morning and evening.
The hourly distribution of passengers travelling
through the entire suburban system is presented in
Table E-4. Between 9: 00 and 10.00, the number of
passengers travelling on Mumbai suburban train
system is about 6.07 lakhs. The peak hour of travel
in the evening is found to be between 18:00 and
19.00 with 5.87 lakhs passengers. Average share of
passengers travelling through slow and fast services
during the peak period is 64: 36.
Total
Up Direction (towards CST/Churchgate)

7:00 to 8:00
1,61,791
76,723
2,38,514
10.4
8:00 to 9:00
3,62,893
2,20,395
5,83,288
25.5
9:00 to 10:00
3,63,050
2,44,796
6,07,846
26.5
10:00 to 11:00
3,12,230
1,72,641
4,84,871
21.2
After 11.00
2,25,054
1,60,415
3,85,469
16.8
Total
passengers
14,25,015
8,66,361
22,91,376
100
Total
Services
241
108
349
Down Direction (from CST/Churchgate)

16.00: 17.00
1,69,892
51,664
2,21,556
9.9
17.00: 18.00
3,31,270
1,19,155
4,50,425
20.1
E-6
Total
18.00: 19.00
3,81,422
2,06,015
5,87,437
26.2
19.00 - 20.00
3,27,490
2,02,868
5,30,358
23.6
After 20.00
2,86,495
1,66,683
4,53,178
20.2
Total
passengers
14,96,564
7,46,384
22,42,948
100
Total
Services
240
93
333
The hourly distribution of passengers travelling on

Western line is presented in Table E-5. Western
line share about 50% of passengers travelling on
entire suburban system. About 11.24 lakh
passengers travel in 153 services operated between
7:00 and 11:30 in the Up direction and 10.18 lakhs
passengers in 134 services operated between 16:00
and 20:30 in the Down direction.
Table E- 5: Hourly Distribution of Passengers
Travelling on Western Line
Slow
Services
Time
Fast
Services
Total
Up Direction (towards Churchgate)

7:00 to 8:00
8:00 to 9:00
10:00 to 11:00
%
Fast Services
Fast Services
9:00 to 10:00
Table E- 4: Hourly Variation of Passengers

Travelling on Suburban trains during peak
period/peak direction
Slow
Services
Slow
Services
a. Western Line
i. Hourly Distribution of Suburban

Train Passenger Travel
Time
Time
After 11.00
Total
Passengers
Total Services
49,131
(16)
1,43,312
(37)
1,47,109
(35)
1,17,087
(34)
92,881
(24)
51,428
(14)
1,28,785
(29)
1,52,209
(34)
1,25,015
(30)
1,17,215
(21)
1,00,559
(30)
2,72,097
(66)
2,99,318
(69)
2,42,102
(64)
2,10,095
(45)
5,49,519
5,74,651
11,24,170
83
70
153
Down Direction (from Churchgate)

44,897
37,961
82,858
16.00: 17.00
(12)
(9)
(21)
1,25,805
77,588
2,03,393
17.00: 18.00
(31)
(21)
(52)
1,51,478
1,23,384
2,74,862
18.00: 19.00
(34)
(28)
(62)
1,17,460
1,14,953
2,32,413
19.00 - 20.00
(29)
(32)
(61)
1,23,171
1,01,201
2,24,372
After 20.00
(27)
(24)
(51)
Total
Passengers
5,62,810
4,55,087
10,17,897
Total Services
76
58
134
Note: The number given in bracket indicates the

no. of trains running in the given one hour.
Executive Summary
b. Virar-Dhanu Road Line

The hourly distribution of passengers travelling on
Virar-Dhanu road line is presented in Table E-6.
Travelling on Virar-Dhanu Road Line
No. of passengers
Boarding/Alighting
Time*
1933 (7)
08:00 to 09:00
3179 (6)
09:00 to 10:00
4655 (12)
10:00 to 11:00
4073 (6)
After 11.00
3460 (8)
Total Passengers
17,298
Total Services
38
975 (3)
17.00: 18.00
3678 (10)
18.00: 19.00
7578 (11)
19.00 - 20.00
2860 (5)
After 20.00
4811 (10)
Total Passengers
19,901
Total Services
39
Fast
Services
Total
Total
Services
64
37
101
Down Direction (from CST)

16.00: 17.00
17.00: 18.00
18.00: 19.00
After 20.00
Total
Passengers
Total
Services
Fast
Services
Total
Up Direction (towards CST)
9:00 to 10:00
10:00 to
11:00
After 11.00
Total
Passengers
E-7
2,91,297
7,61,745
63
36
99

Travelling on Harbour Line
Time
7:00 to 8:00
8:00 to 9:00
9:00 to 10:00

Travelling on Central Line
8:00 to 9:00
4,70,448
Main
Harbour
Line
About 7.60 lakhs passengers travel in 101 services

operated between 7:00 and 11:30 and about 7.61
lakhs passengers travel in 99 services operated
between 16.00 and 20.30 in the evening. The
hourly distribution of passengers travelling on
Central line is presented in Table E-7.
7:00 to 8:00
59,098
(19)
1,48,503
(40)
1,86,189
(51)
1,87,293
(57)
1,80,663
(38)
Harbour line consists of two lines, ie; Main harbour

line and Trans harbour line. These two lines
together carry about 4.0 lakh passengers (70% on
Main Harbour line) during the peak period. The
hourly distribution of passengers travelling on
Harbour line is presented in Table E-8.
c. Central Line
Slow Services
13,703
(4)
41,567
(13)
82,631
(24)
87,915
(27)
65,482
(17)
d. Harbour Line

Time
45,395
(15)
1,06,936
(27)
1,03,558
(27)
99,378
(30)
1,15,182
(21)

Down Direction (from Virar)

16.00: 17.00
Slow Services
19.00 - 20.00
Up Direction (towards Virar)

07:00 to 08:00
Time
36,358
(14)
97,673
(22)
1,21,259
(30)
1,10,638
(34)
1,03,267
(20)
25,295
(11)
91,610
(25)
92,587
(26)
47,626
(17)
34,594
(7)
61,652
(25)
1,89,282
(47)
2,13,846
(56)
1,58,264
(51)
1,37,860
(27)
4,69,194
2,91,710
7,60,904
10:00 to
11:00
After 11.00
Total
Passengers
16.00: 17.00
17.00: 18.00
18.00: 19.00
Up Direction
Trans Harbour
Line
Up Direction
Total
Up
Direction
(towards
CST)
(from Thane)
63,056
(13)
87,086
(29)
69,571
(29)
64,159
(27)
18,542
(17)
13,246
(6)
34,822
(10)
25,111
(10)
20,346
(11)
10,364
(6)
76,302
(19)
1,21,908
(39)
94,682
(39)
84,505
(38)
28,906
(23)
3,02,414
1,03,889
4,06,303
Down
Direction
(from CST)
Down Direction
Down
Direction
57,452
(14)
79,300
(28)
92,976
(32)
22,148
(8)
19,229
(11)
33,410
(12)
(Towards
Thane)
79,600
(22)
98,529
(39)
1,26,386
(43)
Executive Summary
19.00 - 20.00
After 20.00
Total
Passengers
92,333
(33)
31,264
(23)
18,319
(9)
16,878
(7)
1,10,652
(42)
48,142
(30)
3,53,324
1,09,982
4,63,306

ii. Identification of Peak Hour of Travel

The peak hour passenger travel on the entire
suburban train system is arrived based on the
hourly distribution of total passengers travelling on
the three lines. The morning peak hour for the
suburban system is between 8:30 and 9:30 with
about 6.32 lakhs passengers travelling, while the
peak in the evening is between 18:00 and 19:00
with 5.87 lakhs passengers travelling between
18.00 and 19.00 in the evening for Down direction.
The hourly distribution is presented in Figure E-4.
Figure E- 5: Identification of Peak Hour of
Travel on Western line
b.
Virar-Dhanu Road Line
The hourly variation of passengers travelling on the

Western line is plotted in Figure E-6. Passenger
usage is highest (4678) between 8.30 and 9.30 in
the morning for Up direction (7578) between 18:00
and 19:00.

Travel on Suburban System
a.
Western Line
The hourly variation of passengers travelling on the

Western line is plotted in Figure E-5. Passenger
usage is highest (3.06 lakhs) between 8.30 and 9.30
in the morning for Up direction (2.75 lakhs)
between 18:00 and 19:00.
E-8
Executive Summary
d.
Harbour Line
The hourly variation of passengers on Harbour

Line is presented in Figure E-8. Passengers usage
is highest (0.87 lakhs) between 8.00 and 9.00 in the
morning and (1.01 lakhs) between 18.30 and 19.30
in the evening.

Travel on Virar-Dhanu Road line
c.
Central Line
The hourly variation of passengers on Central Line

is presented in Figure E-7. Number of Passengers
travelling is highest (2.17 lakhs) between 8.30 and
9.30 in the morning (1.92 lakhs) between 18.30 and
19.30 in the evening.

Travel on Harbour line
e.
Trans-Harbour Line
The hourly variation of passengers on TransHarbour Line is presented in Figure E-9.

Travel on Central line
E-9
Executive Summary

in the evening. The section load observed (slow +
fast services) is presented in Figure E-10 for Up
and Down directions.
The section loading for fast services is presented in
Figure E-11 and for slow services is presented in
Figure E-12 respectively. Section load for fast
services is slightly higher than slow services.
The highest section load is observed on DadarElphinstone Rd section with 1, 43,690 passengers
for Up direction. Similarly, highest section load for
Down direction is observed at Dadar- Matunga
section (1,60,633 passengers). The highest section
load observed on Western Line is presented in
Table E-9. The highest section load in the evening
is slightly higher than the morning.
Table E- 9: Section with Highest Section Load
Service type

Travel on Trans-Harbour line
Passengers travelling is highest (0.34 lakhs)
between 8.00 and 9.00 in the morning and (0.33
lakhs) between 18.00 and 19.00 in the evening.
iii.
Peak Hour Section Load
The number of passengers in the trains between the

sections (section loading) on the three lines was
arrived for the identified peak hour. Of the three
lines, Western line carries maximum section load.
The observations on the three lines are presented
below.
a. Western Line
No. of Passengers
Section
Up Direction, Peak hour (8:30 - 9:30)

Fast + Slow
1,43,690
Dadar-Elphinstone Rd
Fast Services
71,110
Dadar-Elphinstone Rd
Slow Services
75,029
Goregaon-Jogeshwari
Down Direction, Peak hour (18:00 - 19:00)

Fast + Slow
1,60,633
Dadar- Matunga
Fast Services
89,085
Dadar- Matunga
Slow Services
81,844
Khar road- Andheri
About 84% of passengers travel in Second Class

coaches (SC), while 16% travel in First Class (FC)
coaches. The share is almost same for both slow
services and fast services (84: 16). The average
gender distribution is 78: 22, while the share is 77:
23
On Western line, the section load (slow + fast

services) varies between 20, 000 and 1.44 lakhs in
the morning peak hour and 19,000 and 1.60 lakhs
for fast and 78: 22 for slow services.
E-10
Executive Summary
Figure E- 10: Peak Hour Section load on Western Line (Slow + Fast Services) for Up Direction (8:30-9.30) and Down Direction (18:00 19:00)
E-11
Executive Summary
Figure E- 11: Peak Hour Section load on Western Line Fast & Slow Services for Up Direction (8:30: 9:30)
E-12
Executive Summary
Figure E- 12: Peak Hour Section load on Western Line Fast & Slow Services for Down Direction (18:00 19:00)
E-13
Executive Summary
The section loading (number of passengers in the
trains) for Up and Down directions were estimated
from the identified peak hour boarding and
alighting count. The peak hour section load for Up
and Down direction together is presented in Figure
E-13. The highest section load details on VirarDhanu road Line are presented in Table E-10.

on Virar-Dhanu Road Line
Service
type
Highest
Section Load
Section
Peak hour
Up
Direction
3,181
Palghar-Kelve
Road
08:30 - 09:30
Down
Direction
5,525
Vangaon-Boisar
18:00 - 19:00
Figure E- 13: Peak Hour Section load on Virar Dhanu Road Line for Up
Direction (8:30-9:30) and Down Direction (18:00 19:00)
E-14
Executive Summary
c. Central Line
The section load observed on Central line (slow +
fast services) is presented in Figure E-14 for both
Up and Down directions. The sections between
Thane and Dadar carry very high passenger load
(>80,000). The section loading for fast services is
presented in Figure E-15 and for slow services is
presented in Figure E-16 respectively.
The highest section load is observed on
Vidyavihar-Kurla section (1, 06,545) for Up
direction. Similarly, highest section load for Down
direction is observed between Ghatkopar-Vikroli
(1,02,926). The details are presented in Table E11.
on Central Line
Highest
Service type
Section Load
Section
section has slightly higher passenger load than the

adjacent sections as the section is part of Transharbour line also.
The highest section load on Main harbour line is
observed between Vadala and Sewri with 29,190
for Up direction and 34,584 for Down direction.
coaches. Among the passengers, 21% are ladies.
On Trans harbour line, highest section load is
observed between Thane and Airoli for Up
direction (20,500 passengers) and Ghansoli and
Rabale (17,489 passengers) for Down direction.
coaches. Among the passengers, 22% constitutes
ladies. The highest section load details on Harbour
Line are presented in Table E-12.
Up Direction, Peak Hour (8.30-9.30)

Fast + Slow
1,06,545
Vidyavihar- Kurla
Fast Services
64,353
Kanjurmarg- Vikroli
Slow Services
43,581
Vidyavihar- Kurla

on Harbour Line
Line
No. of Passengers
Section
Up Direction, Peak hour (8:00-9:00)

Down Direction, Peak Hour (18.30-19.30)
Fast + Slow
1,02,926
Ghatkopar-Vikroli
Fast Services
59,903
Ghatkopar-Vikroli
Slow Services
49,724
Sion-Kurla
Main Harbour
29,190
Vadala Road- Sewri
Trans Harbour
20,500
Thane-Airoli
Down Direction Peak hour (18:30-19:30)
The share of passengers travelling in Second Class

coaches (SC) is 83%, while 17% travel in First
Class (FC). The share is 84: 16 for slow services
and 83: 27 for Fast services. The average gender
distribution is 77: 23, while the share is 78: 22 for
fast and 77: 23 for slow services.
Main Harbour
34,584
Sewri-Wadala Road
Trans Harbour
17,489
Ghansoli- Rabale
d. Harbour Line
The section load observed (slow services) on
Harbour line is presented in Figure E-17 for both
Up and Down directions. On this line, sections
between CST and CBD Belapur carry high
passenger load. The section load increases from
CST and reaches to the highest at Vadala road and
decreases further due to branching of line towards
Panvel and Bandra/Andheri. Jui Nagar- Nerul
E-15
Executive Summary
Figure E- 14: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30) and Down Direction (18:30 19:30)
E-16
Executive Summary
Figure E-15: Peak Hour Section load on Central Line (Slow + Fast Services) for Up Direction (8:30-9:30)
E-17
Executive Summary
Figure E- 16: Peak Hour Section load on Central Line Fast & Slow Services for Down Directions (18:30 19:30)
E-18
Executive Summary
Figure E- 17: Peak Hour Section load on Harbour Line for Up Direction (8:00 9:00) and Down Directions (18:30 19:30)
E-19
Executive Summary
iv.
Train Crowding during peak

hour
The peak hour section load is used to estimate the

average number of passengers travelling per train
for the three corridors. The rated capacity for 9-car
train is 1,800 and 12- car train is 3,522 (Source:
MRVC).

running above capacity. The sections between
Vashi and Dockyard road are highly crowded.
The trains running on Trans harbour Line include
both 9 car and 12 car rakes. The passengers per
train also indicates the section between Thane and
Turbe is crowded.
v.
Boarding/Alighting at stations
a. Western Line
The average number of passengers travelling per
train is calculated for both fast and slow services.
Fast services are more crowded (5,560 passengers)
than slow services (4,182 passengers). Passenger
crowding per train is slightly more for Down
direction (in the evening) may be due to less
services. Maximum crowding observed is 4,573
and 5,568 for slow services and fast services
respectively. During peak hours, trains are running
much above the rated capacity.
The peak hour station boarding/alighting for the

observed peak hour for Up and Down directions is
analysed and the stations with maximum boarding
and alighting on the three lines are identified.
On Western Line: Dadar, Andheri and Bandra

have very high boarding and alighting in the
morning and evening as they are the
interchange stations between Western and
Central/Harbour lines. For Up direction (in the
morning), higher boarding is observed at
Borivali, while alighting is high at Churchgate
and Mumbai Central. For Down Direction (in
the evening), boarding is maximum at
Churchgate and alighting at Borivali.
On Central Line: For Up direction, maximum

boarding is at Thane, Kalyan and Dombivilli,
while alighting is high at Dadar and CST. For
Down Direction, boarding is high at CST and
Dadar and alighting is more at Thane,
Dombivilli and Kalyan. Kurla station
experiences high boarding and alighting during
both morning and evening peak periods.
On Harbour Line: Maximum boarding and

alighting is at Vashi, Vadala road and Kurla,
both in the morning and evening. Alighting is
more at CST in the morning , while boarding is
high in the evening. Boarding is more at
Panvel, Thane and Andheri in the morning and
alighting is more at these stations in the
evening.
b. Virar-Dhanu Road
The average number of passengers travelling per
train is calculated for both up and down direction
services. Down direction services are more
crowded (3,455 passengers) than up direction
services (1,999 passengers). Passenger crowding
per train is more for Down direction (in the
evening). During peak hours, trains are running
much above the rated capacity.
c. Central Line
For Up direction, train crowding is observed as;
fast services (4,341 passengers) and slow services
(3,632 passengers). For Down direction, the
passenger crowding pre train is 4,498 and 5,446 for
slow services and fast services respectively.
d. Harbour Line
Number of passengers travelling per train on
Harbour line is 2,558 for Up direction and 2,943 in
Down direction. Trains operated on Harbour line is
with 9 car rakes, which has rated capacity of 1800.
This indicates during peak hour, the trains are
E-20
vi. Passenger Trips Forecast

The strategic Urban Travel Demand model
developed for Greater Mumbai as part of an earlier
study (2008) was updated for the study. The model
is used to estimate the base year travel pattern and
Executive Summary
the station- wise boarding and alighting data is

processed to develop the Origin- Destination
matrices for the morning peak hour. The modeled
peak travel desire is validated against the observed
boarding and alighting from the In- train passenger
boarding and alighting survey. Since the study was
carried out during a typical weekday, it was
assumed that the major share of travel pattern in the
evening will follow the same, but in the reverse
order. This is further validated with the observed
boarding and alighting data from the In- train
passenger boarding and alighting survey during the
same period. The combined matrix of the peak
hours are expanded to the peak periods and further
to the daily boarding and alighting based on the
observed hourly distribution observed in the station
entry/exit counts and Alighting distribution surveys
at the selected stations for 14 hours between 8:00
and 22:00 hours. Due to the absence of any
secondary data, 15% of the total demand is
assumed for the remaining hours of the day to
obtain 24 hour data. With the given daily pattern
as the seed (Source: MRVC), matrix is furnessed to
obtain the estimated daily boarding and alighting.
The peak hour ODs estimated from the model for
2021 and 2031 has been expanded to daily. As no
model forecast is available for 2016, interpolation
method is adopted to estimate the demand. The
estimated daily OD forecast for 2012, 2016, 2021
and 2031 are presented in Table E-9.
Table E- 13: Passenger Trips OD forecast
exiting the selected stations on a working day (for

14 hrs) and its hourly distribution. At many
stations, passengers are walking along track or
using platform ends as entry/exit points through
damaged
compound
walls.
Curbing
of
illegal/unauthorized entry points is suggested by
properly planned fencing to improve safety in the
system.
a. Western Line
Churchgate (5,05,110), Andheri (6,04,244) and
Bandra (4,91,106) have very high number of
passengers
entering/exiting,
while
Mahim
(1,22,939) has the lowest. Passengers using
unauthorised entries are high at Goregaon,
Bhayander, Vasai Road and Virar. Unauthorised
entry points result in many passengers walking
through railway lines or crossing through the lines
to access the station, which is a serious safety issue.
Unauthorised entries are absent at Churchgate,
Dadar, Bandra, Andheri, Borivali and Mira road.
About 2% of passengers use unauthorised entry
points. The Summary of Passengers using different
stations on Western Line is presented in Table E10.
Table E- 14: Summary of Passengers using
Stations on western Line
No. of Passengers (Entry+ Exit) for 14 hrs
Sl. No
Station
Authorised
Unauthorised
Total
Churchgate
5,05,110
5,05,110 (687)
Mumbai Central
2,34,759
3,472
2,38,231 (683)
Daily trips in Lakhs

Year
Western
line
Central
Line
Harbour
line
Total
Dadar West
2,86,960
2,86,960 (730)
2012
38.15
26.34
18.76
83.25
Mahim
1,13,074
9,865
1,22,939 (541)
2016
41.19
29.86
24.6
95.65
Bandra
4,91,106
4,91,106 (873)
2021
44.65
33.85
30.82
109.32
Andheri
6,04,244
6,04,244 (849)
2031
51.14
40.84
42.67
134.65
Goregaon
2,72,868
12,336
2,85,204 (432)
Borivali
3,92,417
3,92,417 (644)
Mira Road
1,70,262
1,70,262 (301)
10
Bhayander
2,35,621
25,421
2,61,042 (304)
11
Vasai Road
2,02,868
12,428
2,15,296 (263)
12
Nala Sopara
3,22,365
3,422
3,25,787 (236)
13
Virar
3,18,459
76,636
3,95,095 (237)
41,50,113
1,43,580
42,93,693
VI. STATION ENTRY/EXIT COUNTS

The survey was done by counting the passengers
entering and exiting through all authorized and
unauthorized entry points of the selected 37
stations on the three lines. The data is used to
estimate the number of passengers entering and
Total
E-21
Executive Summary
Note: The number in bracket indicates no. of trains

stopping at the stations between 8:00 and 22:00.
The summary of hourly variation of passenger

entry/exit for all selected stations (between 8:00
and 22:00 hours) is presented in Table E-15. Peak
flow is observed between 9.00 and 10.00 in the
morning (9.3%) and between 18.00 and 19.00 in
the evening (9.2%).
Nos.
No. of Passengers (Entry+ Exit) for 14

hrs
Sl.
No
Station
Authorised
Unauthorised
Total
3,18,459
76,636
3,95,095
3,690
Virar
Vaitarna
2,583
Saphale
14,035
1,107
Nil
Kelve Road
9,814
Nil
9,814
Palghar
27,831
Nil
27,831
Umroli
2,074
321
2,395
Boisar
29,364
6,702
1,560
Nil
30,924
Vangaon
Dahanu
Road
Table E- 15: Hourly variation of Passengers

using Stations on Western Line
Entries and Exits
(Authorised + Unauthorised)
Time in hour

Stations on Virar-Dhanu Road Line
14,035
8.00 to 9.00
3,66,142
8.5%
9.00 to 10.00
3,91,437
9.1%
10.00 to 11.00
3,45,933
8.1%
11.00 to 12.00
2,85,705
6.7%
12.00 to 13.00
2,58,850
6.0%
13.00 to 14.00
2,43,639
5.7%
14.00 to 15.00
2,32,158
5.4%
15.00 to 16.00
2,50,475
5.8%
16.00 to 17.00
2,75,472
6.4%
17.00 to 18.00
3,25,213
7.6%
18.00 to 19.00
3,98,124
9.3%
19.00 to 20.00
3,92,614
9.1%
20.00 to 21.00
3,07,768
7.2%
21.00 to 22.0
2,20,163
5.1%
Time in hour
Nos.
100%
8.00 to 9.00
40,054
7.6%
9.00 to 10.00
44,246
8.4%
10.00 to 11.00
34,695
6.6%
11.00 to 12.00
38,225
7.2%
12.00 to 13.00
33,259
6.3%
13.00 to 14.00
27,683
5.2%
14.00 to 15.00
33,462
6.3%
15.00 to 16.00
26,981
5.1%
16.00 to 17.00
31,275
5.9%
Total
42,93,693

The survey covered 8 stations on the corridor.
Among the stations, Dhanu road (38,895) and
Boisar (30,924) have high entries/exits. About
15% of passengers use unauthorised entries. Unauthorized entries/exits are observed at Vaitarna,
Umroli, Boisar and Dhanu road. Passengers using
unauthorised entries in Vaitarna and Umroli are
high in numbers. Improvements at these stations
need to be planned to reduce the people using the
access through rail lines, which is a serious safety
hazard. The Summary of Passengers using different
stations on Central Line is presented in Table E-16.
E-22
Total
36,987
4,47,849
6,702
1,908
38,895
81,532
5,29,381
The summary of hourly variation of passenger

entry/exit for all selected stations (between 8:00
and 22:00 hours) is presented in Table E-17. Peak
flow is observed between 9.00 and 10.00 in the
morning (8.4%) and between 18.00 and 19.00 in
the evening (11.0%).
using Stations on Virar-Dhanu Road Line
Entries and Exits (Authorised
+ Unauthorised)
17.00 to 18.00
42,188
8.0%
18.00 to 19.00
58,485
11.0%
19.00 to 20.00
52,240
9.9%
20.00 to 21.00
40,506
7.7%
21.00 to 22.00
26,082
4.9%
Total
5,29,381
100.0%
Executive Summary

the morning are 9% between 9.00 and 10.00 and
9.7% in the evening between 18.00 and 19.00.
c. Central Line
The survey covered 14 stations on the corridor.
Among the stations, CST (6,36,661) and Thane
(6,53,928) have very high entries/exits. About 4%
of passengers use unauthorised entries. Unauthorized entries/exits are observed at Byculla,
Dadar, Kurla, Thane, Kalyan, Khopoli, Karjat and
Kasara. Passengers using unauthorised entries in
Kurla, Thane, and Kalyan are high in numbers.
Improvements at these stations need to be planned
to reduce the people using the access through rail
lines, which is a serious safety hazard. Kasara,
Karjat and Khopoli also have a high percentage of
passengers using the unauthorised access to the
stations. The Summary of Passengers using
different stations on Central Line is presented in
Table E-18.

using Stations on Central Line
Entries and Exits (Authorised +
unauthorised)

Stations on Central Line
Sl.
No.
No. of Passengers (Entry+ Exit)

Station
Authorised
Unauthorised
CST
6,36,661
Nil
6,36,661(951)
Masjid
2,45,627
Nil
2,45,627(760)
Byculla
1,30,247
2,072
1,32,319 (528)
Dadar
2,86,394
4,143
2,90,537 (593)
Kurla
3,48,003
32,927
3,80,930 (886)
Ghatkopar
2,68,225
Nil
2,68,225 (520)
Bhandup
1,75,273
Nil
1,75,273 (385)
Mulund
2,55,711
Nil
2,55,711 (433)
Thane
5,99,249
54,679
6,53,928 (726)
10
Dombivilli
2,83,362
Nil
2,83,362 (426)
11
Kalyan
3,30,942
29,406
3,60,348 (373)
12
Kasara
13,744
3,471
17,215 (22)
13
Karjat
16,630
5,410
22,040 (48)
14
Khopoli
8,058
6,256
14,314 (22)
Total
35,98,126
1,38,364
37,36,490
96%
4%
Total
Note: The number in brackets indicate no. of trains

The hourly variation of passengers entering/exiting
the stations (between 8:00 and 22:00 hours) is
presented in Table E-19. Peak hour entries/exits in
E-23
Time in hour
Nos.
8.00 to 9.00
2,85,250
7.6%
9.00 to 10.00
3,38,200
9.0%
10.00 to 11.00
3,12,199
8.3%
11.00 to 12.00
2,56,499
6.8%
12.00 to 13.00
2,22,457
5.9%
13.00 to 14.00
2,05,115
5.5%
14.00 to 15.00
2,06,685
5.5%
15.00 to 16.00
2,12,595
5.7%
16.00 to 17.00
2,34,978
6.3%
17.00 to 18.00
2,95,808
7.9%
18.00 to 19.00
3,61,613
9.7%
19.00 to 20.00
3,52,303
9.4%
20.00 to 21.00
2,66,620
7.1%
21.00 to 22.0
1,86,168
5.0%
Total
37,36,490
100%
d. Harbour Line
The daily (14 hrs) entries/exits at stations vary
between 65, 000 and 2,35,000. Vashi has highest
entry/exit (2,34,769), followed by CBD Belapur
(1,82,851) and Chembur (1,73,788). Turbe has
lowest entry/exit (65,217). Share of passengers
using un-authorised points is highest on this
corridor (about 16% of passengers use unauthorised
entries). Un-authorized Entries/Exits are observed
at all stations except Vadala Road and is severe at
Govandi, Nerul, Chembur and Turbe. The
Summary of Passengers using different stations on
Harbour Line is presented in Table E-20.
Stations on Harbour Line
Sl.
No.

Station
Authorised
Unauthorised
Total
1 Vadala road
1,60,645
Nil
1,60,645 (438)
2 GTB Nagar
97,231
23,871
1,21,102 (297)
3 Chembur
1,34,902
38,886
1,73,788 (293)
78,349
54,612
1,32,961 (292)
4 Govandi
Executive Summary
Sl.
No.

Station
Authorised
Unauthorised
Total
5 Vashi
2,19,672
15,097
2,34,769 (370)
6 Nerul
67,948
35,975
1,03,923 (341)
7 CBD Belapur
1,69,134
13,717
1,82,851 (287)
8 Karghar
1,02,721
9,072
1,11,793 (213)
9 Panvel
89,536
17,200
1,06,736 (210)
10 Airoli
68,963
17,192
86,155 (164)
11 Turbe
49,806
15,411
65,217 (164)
Total
12,38,907
2,41,033
14,79,940
84%
16%
Table E- 22: Queue length observed at ticket

counters
Total
No. of
Counters
Station
No. of
working
counters
Queue
Length
(no. of
persons)
Average
Time spent
in the
queue (in
min.)
Western Line (as on 21/11/2012)
Note: The number in brackets indicate no. of trains

The summary of hourly variation of passengers
entering/exiting at all selected stations (between
8:00 and 22:00 hours) is presented in Table E-21.
About 9.5% of passengers use the stations between
9.00 and 10.00 in the morning and the share is
highest (9%) between 18.00 and 19.00 in the
evening.
using Stations on Harbour Line
Entries and Exits (Authorised +
unauthorised)
Time
hours at various stations are presented in Table E22. Time spent for purchasing tickets is more than
15 minutes at many stations. Provision of more
counters is imperative to provide better service to
passengers.
Churchgate
16
14
35
20
45
25
21
20
54
30
Mahim
12
35
20
Bandra
19
17
17
10
Andheri
19
17
36
20
Goregaon
13
12
41
20
Mumbai
Central
Dadar
West
Borivali
36
30
26
15
Mira Road
13
11
14
10
Bhayander
16
11
52
30
Vasai
Road
20
12
36
20
Nalasopara
10
35
20
Virar
19
11
38
20
Nos.
Nos.
8.00 to 9.00
1,21,810
8.2%
9.00 to 10.00
1,40,373
9.5%
Vaitarna
10.00 to 11.00
1,19,822
8.1%
Saphale
11.00 to 12.00
99,518
6.7%
93,511
6.3%
Kelve
Road
12.00 to 13.00
Palghar
13.00 to 14.00
88,950
6.0%
Umroli
14.00 to 15.00
85,179
5.8%
Boisar
12
15.00 to 16.00
86,805
5.9%
Vangaon
16.00 to 17.00
91,541
6.2%
10
17.00 to 18.00
1,07,628
7.3%
Dahanu
Road
18.00 to 19.00
1,33,328
9.0%
19.00 to 20.00
1,25,012
8.4%
CST
26
12
28
14
20.00 to 21.00
1,03,852
7.0%
Masjid
12
26
13
21.00 to 22.0
82,611
5.6%
Byculla
12
29
15
100.0%
Dadar
Central
15
34
17
Kurla
16
41
20
Ghatkopar
16
12
40
20
Bhandup
40
20
Mulund
14
39
20
Total
i.
14,79,940
Queue length at Ticket Counters
The number of working ticket counters and the

queue length observed at the counters during peak
E-24
Virar-Dhanu Road Line (as on 18/06/2013)
Central Line (as on 21/11/2012)
Executive Summary
Total
No. of
Counters
No. of
working
counters
Queue
Length
(no. of
persons)
Average
Time spent
in the
queue (in
min.)
Thane
26
21
33
17
Dombivilli
18
12
37
19
Kalyan
15
45
23
Kasara
32
16
Karjat
29
14
Khopoli
26
13
Station
Opinion on Facilities inside the Train

Percentage of Response from Passengers
0%
Riding Comfort & noise while on run
Vadala
10
40
20
GTB
Nagar
27
15
Chembur
40
20
Govandi
12
40
20
Vashi
43
22
Nerul
16
39
20
Belapur
10
39
20
Karghar
27
14
Panvel
25
15
Airoli
10
36
18
Turbe
39
20
100%
63%
37%
Seating Pattern & Number of Seats
72%
28%
Quality of Seat & Seating Comfort
71%
29%
70%
30%
Number and working of Fans, Lights,

Blowers etc.
Height, Width, Length of Luggage
Racks
The provision of information during the
journey
Clarity of announcement, Signage &
Information Display
Facilities/Particulars
Harbour Line (as on 21/11/2012)
50%
Number & Location of Handles

Size of Window, quality of glass, overall
design & effective Ventilation
Cleanliness and good maintenance of rail
coaches
Riding Comfort & the comfort of the
seating area
Leg space between seats
Travelling speed of the trains & time
taken to reach
Sufficient capacity / space for passengers
in rail coaches
61%
39%
70%
30%
64%
36%
72%
28%
70%
30%
37%
63%
59%
41%
60%
40%
61%
39%
51%
49%
Colour combination & ambience
62%
38%
Security of Passengers, especially ladies

& availability of security staff on trains
62%
38%
Flooring, interior & outer look
66%
34%
Environmental Friendliness
52%
48%
OverallSatisfaction(Satisfied+VerySatisfied)
OverallDissatisfaction(Dissatisfied+VeryDissatisfied)
Figure E- 18: Opinion on Facilities inside the

Train
VII.
COMMUTER FEEDBACK
SURVEYS
Passengers are not satisfied with cleanliness/good

maintenance of rail coaches (37%) and capacity/
space for passengers in rail coaches (51%).
The aim of the survey was to elicit passengers

opinion about the services/facilities provided in the
trains and at selected sub-urban railway stations on
the three corridors.
a. Mumbai Suburban System

i.
Opinion on Facilities inside the

Trains
The opinion of passengers on various facilities

inside the trains is presented in Figure E-18.
E-25
Executive Summary
ii.
Opinion on facilities at the stations
Opinion on Facilities at Platforms

The opinion of passengers on facilities available at

the stations is presented in Figure E-19.
0%
Opinion on Facilities at the sub-urban stations

Percentageofresponcefrompassengers
0%
Cleanliness / good maintenance of station
facilities
50%
100%
59%
41%
Number of Entry and Exits
64%
36%
Circulating Area
61%
39%
67%
33%
Passenger Information Display/Signage
65%
35%
Toilets Gents / Ladies
Ease & Time taken to purchase the ticket

Signage / Clarity of Announcement &
Provision of information about train
schedules/platforms
Availability of Parking Space
Waiting Room, Eateries, stalls etc.
Drinking water Facility
Toilets for Gents / Ladies
50%
44%
56%
58%
56%
44%
Lighting, Fans, etc,.
54%
46%
Platform Width
59%
41%
Availability of Ramp & other disabled

or elderly friendly facilities
50%
100%
Seating Arrangement
Roof above the platform
Number of Ticket Counters/ ATVMs/CVMs
50%
23%
77%
52%
48%
Over all Satisfaction (Satisfied+Very Satisfied)

Over all Dissatisfaction (Dissatisfied+Very Dissatisfied)
42%
49%
51%
54%
46%
47%
53%
42%
58%
Figure E- 20: Opinion on facilities at platforms
iv.
Opinion on facilities at FoBs/

Subways
The opinion of passengers on facilities available at

FoBs/Subways is presented in Figure E-21.
Lighting, Fans, Telephone
52%
48%
Facilities for Physically Challenged Persons
51%
49%
Easy and accessible complaint handling

mechanism
48%
52%
Passengers are least satisfied with cleanliness/good

maintenance of FoBs/Subways (41%).
Opinion on Facilities at FoB's/Sub-Ways

OverallSatisfaction(Satisfied+VerySatisfied)
OverallDissatisfaction(Dissatisfied+VeryDissatisfied)
Among the facilities at stations, passengers are not

satisfied with toilet facilities (42%) and time taken
to purchase ticket (44%).
0%
Number of FOB's /Subways
Figure E- 19: Opinion on facilities at the stations
Percentage of responce from passengers
Width of FOB/Subways
Lighting at FOB/Subways
Side walls at FOB /Subways
iii.
Opinion on facilities at Platforms
The opinion of passengers on facilities at platforms

is presented in Figure E-20. Low passenger
satisfaction is observed with toilet facilities (44%)
and availability of ramp & other facilities for
disabled or elderly passengers (48%).
E-26
Cleanliness / good maintenance of FOB

/Subways
50%
100%
75%
25%
66%
34%
60%
40%
49%
41%
51%
59%

Figure E- 21: Opinion on FoBs/Subways
Executive Summary
v.
Opinion on overall satisfaction on

system

(Western Line)
The result on overall satisfaction of passengers on

the system is presented in Figure E-22.
0%
Opinion on Overall system

Percentage of responce from passengers
50%
100%
Punctuality/reliability (i.e. departing

and arriving on time)
72%
28%
Travel cost
70%
30%
Frequency of services
60%
40%
Connections with other modes of public

transport
50%
50%
Personal security/safety at
Station/Platform/FOBs / Trains
49%
51%
Adequacy of ladies coaches & ladies

special trains
52%
48%
Proportionate areas earmarked for SCG

/ SCL /FCG / FCL / VENDOR / PH
53%
47%
0%
46%
54%

Figure E- 22: Opinion on overall Satisfaction
61%
100%
39%
69%
31%
72%
28%
69%
31%

Blowers etc.
Racks
journey
Information Display
Size of Window, quality of glass,
overall design & effective Ventilation
Cleanliness and good maintenance of
rail coaches
seating area
Assistance and information for disabled

or elderly people in station and in trains
50%

taken to reach
Sufficient capacity / space for
passengers in rail coaches
62%
38%
67%
33%
64%
36%
67%
33%
65%
35%
42%
58%
57%
43%
54%
46%
57%
43%
55%
45%
61%
39%

63%
37%
65%
35%
50%
50%

Figure E- 23: Opinion on Facilities inside the

Train
Passengers are not satisfied with assistance and

information for disabled or elderly people in station
Cleanliness/good maintenance of rail coaches

(42%) has lowest passenger satisfaction.
and in trains (46%).
b. Western Line
i.

Trains
The opinion of passengers on various facilities

inside trains is presented in Figure E-23.
E-27
Executive Summary
ii.
Opinion Survey at platforms (Western

Line)
The opinion of the passengers on the facilities

available at the stations is presented in Figure E24.
Opinion on Facilities at the sub-urban

stations (Western Line)
41%
66%
34%
Circulating Area
62%
38%
Number of Ticket Counters/

ATVMs/CVMs
59%
51%
44%
60%

49%
55%
50%
42%
54%
45%
50%
52%
48%

mechanism
49%
51%
Figure E- 24: Opinion on facilities at the stations

Passengers are not satisfied with toilet facilities
(42%) and time taken to purchase ticket (44%).
Ladies opined lower satisfaction with toilets at
Mumbai Central, Andheri, Mahim, Bandra, Dadar,
Bhayander, Nalasopara, Vasai and Virar.
The opinion of the passengers on the facilities at

platforms is presented in Figure E-25. Low
passenger satisfaction is observed for toilet
facilities (44%) and availability of ramp & other
facilities for disabled or elderly passengers (45%).
E-28
31%
44%
56%
57%
43%
Platform Width
60%
40%
80%
20%
45%
55%

Subways

available at FoBs/Subways is presented in Figure
E-26.
Opinion Survey on FoB's/Subways
(Western Line)
46%

iii.
iv.
58%
Facilities for Physically Challenged

Persons
69%
Figure E- 25: Opinion on facilities at

platforms
40%
51%
30%

49%
56%
70%
Passenger Information
Display/Signage
Availability of Ramp & other

disabled or elderly friendly
76%

facilities
Seating Arrangement
66%
59%
Cleanliness / good maintenance of

FOB /Subways
49%
42%
24%
34%
41%
51%
58%

Passengers are not satisfied with cleanliness/good

maintenance of FoBs/Subways (42%) and side
walls at FoBs /Subways (49%).
Executive Summary
v.

system

(Central Line)

Opinion on Overall Satisfaction (Western
Line)
75%
25%
Travel cost
72%
28%
63%
transport
49%
54%
46%

special trains
53%
47%
Proportionate areas earmarked for SCG /

SCL /FCG / FCL / VENDOR / PH
54%
47%
24%
75%
25%

Blowers etc.
78%
22%

Information Display
37%
51%
76%
The provision of information during

the journey
Punctuality/reliability (i.e. departing and

arriving on time)
46%

i.

Trains
69%
31%
23%
78%
22%

rail coaches
31%
69%

seating area
62%
38%
63%
37%

taken to reach
66%
34%
50%
50%
68%
32%
Security of Passengers, especially

ladies & availability of security
62%
38%
72%
54%
28%
46%
Figure E- 28: Opinion on Facilities inside

the Trains
Central Line
24%

Passenger satisfaction is low for assistance and
c.
76%
77%
and in trains (47%).
40%

Figure E- 27: Opinion on overall

Satisfaction
60%

53%
42%

Racks
58%
ii.

available at the stations is presented in Figure E29.
The Opinion of passengers on various facilities

(31%) and sufficient capacity/space for passengers
in rail coaches (50%) are the two facilities with
lowest satisfaction from passengers.
E-29
Executive Summary

Passenger satisfaction is low for Toilets Gents /
Ladies (43%).

stations (Central Line)
facilities
59%
41%
61%
39%
57%
43%
Number of Ticket Counters/ ATVMs/CVMs

Signage / Clarity of Announcement & Provision
of information about train schedules/platforms
48%
52%
44%
56%
57%
52%
53%
47%
44%
56%
43%
57%
51%
49%
Facilities for Physically Challenged Persons
51%
49%
46%
54%

mechanism

E-31.
43%
48%

Subways

(Central Line)
70%
Circulating Area
iv.

Figure E- 29: Opinion on facilities at the

stations
30%
63%
37%
61%
39%

FOB /Subways
48%
52%
41%
59%
Passenger satisfaction is low with toilet facilities

(43%), time taken to purchase ticket (44%) and
drinking water facility (44%). Ladies have lower
satisfaction on toilet facilities at Masjid, Dadar,

Cleanliness / good maintenance of FoBs /Subways
(41%) and side walls (48%) are the two items with
lowest passenger satisfaction.
Byculla, Kurla and Bhandup stations.
iii.

platforms is presented in Figure E-30.
v.

system

(Central Line)
the system is presented in Figure E-32. Lowest

Seating Arrangement
64%
36%
Passenger Information
Display/Signage
62%
38%
43%
57%
passenger satisfaction is observed with assistance

and information for disabled or elderly people in
station
and
55%
45%
security/safety
Platform Width
56%
44%
(47%).

70%
48%
in
at
trains
(45%)
and
personal
Station/Platform/FOBs/Trains
30%
52%


stations
E-30
Executive Summary
Opinion on Overall Satisfaction (Central

Line)

(Harbour Line)
Punctuality/reliability (i.e. departing and

arriving on time)
67%
33%
Travel cost
67%
33%
56%
44%

transport
49%
47%
53%

special trains
52%
48%

53%
47%

51%
69%
31%
72%
28%
68%
32%

Blowers etc.
64%
36%

Racks
62%
38%
67%
33%

journey
45%
55%

Figure E- 32: Opinion on Overall

Satisfaction

Information Display

rail coaches
seating area

Trains
72%
28%
67%
33%
37%
63%
59%
41%
65%
35%

taken to reach
61%
39%

49%
51%
56%
44%

61%
39%
63%
37%
i.
41%
d. Harbour Line
59%
53%
47%

The Opinion of passengers on various facilities

Figure E- 33: Opinion on Facilities inside

the Trains
(37%) and capacity/space for passengers in rail
coaches (49%) have lowest passenger satisfaction.
E-31
Executive Summary
ii.

(Harbour Line)
Seating Arrangement
available at the stations is presented in Figure E-
Passenger Information Display/Signage
34.
stations (Harbour Line)
station facilities
63%
37%
66%
34%
Circulating Area
65%
35%

Platform Width
70%
30%
62%
48%
54%
38%
52%
46%
61%
39%
77%
51%
23%
49%

Number of Ticket Counters/
ATVMs/CVMs
49%
51%
Ease & Time taken to purchase the

ticket
47%
53%
Signage / Clarity of Announcement &

Provision of information about train
schedules/platforms
57%
43%
52%
48%
51%
49%
45%
55%
43%
57%

stations
iv.

Subways

E-36.
52%
48%
Facilities for Physically Challenged

Persons
51%
49%

mechanism
49%
51%

(Harbour Line)

stations
Passenger satisfaction is low with toilet facilities

77%
23%
68%
32%
63%
37%
51%
49%
(43%) and drinking water facility (45%). Lady

passengers are more dissatisfied with the toilet
facilities at GTB Nagar, Govandi and Chembur.
Cleanliness / good maintenance

of FOB /Subways
45%
55%

iii.


platforms is presented in Figure E-35. Passenger
satisfaction is low with toilets (48%) at platforms.
E-32
Passenger satisfaction is low for Cleanliness /

good maintenance of FoBs /Subways (45%).
Executive Summary
v.

system
Opinion on Overall Satisfaction
(Harbour Line)
Punctuality/reliability (i.e. departing
and arriving on time)
Travel cost
73%
27%
69%
31%
62%
a. Western Line
The following stations have crowded FoBs. Dadar
(West): FoBs connecting Western & Central
stations (F2 & F3) are congested and require
capacity enhancement/additional FoBs. New FoB is
under construction and connectivity to F3 from this
FoB is suggested. Width of platform 4 and staircase
is inadequate to cater to the demand.
Bandra: FoB- F4 connecting platform no.

5 to 8 is congested and proposed to extend
F4 towards platform 1.
Andheri: FoB 1 is congested and widening

towards the southern side is suggested.
Borivali: FoB 2 is congested and towards

northern side is suggested
Bhyander: FoB 3 is congested and

widening towards the northern side is
recommended.
Nallasopara: FoB 2 is congested at the

narrow section between platform 1 and 3.
Widening of this section between platform
1 and 2 is suggested.
Virar: it is suggested to reconstruct the

dilapidated FoB with increased width.
38%

transport
51%
49%
50%
50%

special trains
53%
47%

52%
48%

49%
51%


Passengers are least satisfied with assistance and
and in trains (49%) and personal security/safety at
Station/Platform/FOBs/Trains (50%).
VIII.
CROWDING ON FOBS &

SUGGESTED IMPROVEMENTS
The peak hour passenger count estimated on the

FoBs/landings has been made as the basis for
validation of the adequacy of existing crossing
facilities. The peak hour passenger volume on the
sections/landings (V) were compared with the
capacity (C as per Indian Railways Works
Manual-2000, revised in 2005) to estimate the
Volume to Capacity ratio (V/C). Capacity
enhancement is suggested, if the estimated (V/C)
ratio is equal or above 0.7. Station-wise details are
presented in the report.
E-33
On Virar-Dhanu Road line all FoB,s in the stations

are having sufficient capacity to hold passenger
crowding for the current and feature years.
c. Central Line
FoBs are crowded at:
Dadar (Central): FoBs connecting Western

& Central stations (F2 & F4) are
congested
and
require
capacity
enhancement/additional
FoBs.
Considering space constraint for more
FoBs, suggest increasing the platform
length and staggered train stoppings.
Kurla: All three FoBs (F1, F2 & F3) are

congested and need to be widened.
Executive Summary
Mulund: Widening of sections of FoB 1

from platform 1 to 4 towards northern side
is suggested.
Thane: Three FoBs (FoBs 1, 2 and 3) are

crowded
and
require
capacity
enhancement. Suggest a new FoB between
FoB 2 & 3 and connect to the existing
skywalk outside.
Dombivilli: Section of FoB 3 (F3-5) is

crowded. Two options are suggested:
Option 1: Widening of the

section on the eastern side.
Option 2: Provide connectivity
between the two FoBs so that
passengers can directly access F2
from the bus stop and hence may
reduce congestion on the FoB 3.
However, the land availability to
construct
the
proposed
connecting FoB needs to be
verified.
IX.
CONCLUSION
The data collected as part of the study gives a clear

picture on the prevailing travelling conditions of
suburban rail passengers, crowd level and
facilities/amenities at stations. The study outcome
can be used for future planning of corridors,
services, station improvements, etc. The study also
has highlighted the following aspects:
Total passengers travelling and hourly

variation of passenger flow.
Sections of maximum passengers travelling
and peak hour load
Critical sections where passenger carrying
capacity enhancement is required.
Station improvements to prevent unauthorised/
unsafe entry points, especially along/across rail
lines.
Requirement of additional ticket counters.
Crowded FoBs requiring immediate attention
Proper maintenance of platforms and FoBs is also

important.
d. Harbour Line
On Harbour line, at Vadala road station, the FoB 2
section between platform 1 and 2 is crowded.
Widening this section on the northern side is
proposed.
E-34

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Executive Summary

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Study Background ..................................................................................................................................... 1

Study Objective ......................................................................................................................................... 1

Scope of the study ................................................................................................................................. 1

Survey Planning & Schedule................................................................................................................. 2

Passenger Travel Pattern and Crowding .................................................................................................... 3

Hourly Distribution of Suburban Train Passenger Travel ..................................................................... 6

Identification of Peak Hour of Travel ................................................................................................... 8

Peak Hour Section Load...................................................................................................................... 10

Train Crowding during peak hour ....................................................................................................... 20

Boarding/Alighting at stations ............................................................................................................ 20

Passenger Trips Forecast ..................................................................................................................... 20

Station Entry/Exit Counts ................................................................................................................... 21

Queue length at Ticket Counters ......................................................................................................... 24

Commuter Feedback Surveys.............................................................................................................. 25

Crowding on FoBs & Suggested Improvements ................................................................................. 33

Mumbai Railway Vikas Corporation Ltd.

| Wilbur Smith Associates

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 1: Stations Selected for Surveys ............................................................................................................. 2

Mumbai Railway Vikas Corporation Ltd.

| Wilbur Smith Associates

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Figure E- 34: Opinion on facilities at the stations ................................................................................................ 32

Mumbai Railway Vikas Corporation Ltd.

| Wilbur Smith Associates

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Mumbai Railway Vikas Corporation Ltd.

| Wilbur Smith Associates

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

The Suburban Rail System in Mumbai is the most

To assess the crowd level in suburban trains,

To suggest measures to reduce congestion on

To know opinion of passengers on various

III. SCOPE OF THE STUDY

Carry out the following surveys and analysis

Additionally, Virar-Dhanu road section of

The surveys were carried out at the selected

The main objectives of the study are:

To assess the present travel pattern of suburban

To estimate existing peak hour and peak

Mumbai Railway Vikas Corporation Ltd.

Western Line: Churchgate, Mumbai Central,

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Central Line: Mumbai CST, Masjid, Byculla,

Harbour Line: Vadala Road, GTB Nagar,

Figure E- 1: Stations Selected for Surveys

Estimation of passenger travel on entire

Identify the bottlenecks on FoBs/landings and

directional flow of passengers

Development of passenger daily OD matrix for

SURVEY PLANNING & SCHEDULE

The surveys were planned in advance to enable the

Mumbai Railway Vikas Corporation Ltd.

| Wilbur Smith Associates

[Mumbai Sub- urban Rail Passenger Surveys and Analysis]

Finalization of Survey Formats,

Training for enumerators,

Permission from Railways and

Data checking and rejection/replacement of

V. PASSENGER TRAVEL PATTERN

The schedule of the surveys is presented in Table