703 Metker Street Apt.

#22 Phone Number: 97

2-999-3146
Irving, TX 75062 E-mail Address: lkhamvon
gsa@gmail.com

Choy (Lisa) Khamvongsa

Objective Seeking a permanent position where I can utilize my experience,
skills and knowledge to allow myself to exceed in a professional environment.
Summary of
Qualifications
Customer Service
Accounts Payable Clerk
Data Entry experience
Sorting and filing experience
Dependable, reliable, very well organized and motivated
Excellent analytical skills
Basic PC skills with proficiency in Microsoft Office
Excellent organization skills with the ability to handle multiple tasks
Excellent oral and written communication skills with strong attention to detail
Strong interpersonal skills
10-key skills require
Lotus Notes
Professional June 2002-December 2009 Chrysler Finance Westlake,
Texas
Experience Data Entry / Dallas Operations Contract Center
The primary responsibilities include:
Preferable with finance industry
Process payoffs lease and retail from dealers, customer and banks
Request titles to be released
Release overpayments refund to customer and dealer
Follow-up for payoff shortages
Follow-up for missing Odometers-direct sale ( if Applicable)
Research misapplied payments
Direct Sale Purchase to lease customers
Release Security deposit refunds
Work reports (approximately 24 reports)
Identify reject checks, reconcile suspense items
Assign work to other team member for the day
Maintain a high level of customer satisfaction through integrity, professionalis
m, and responsiveness
Identify and implement process improvements
Cultivate and maintain a positive working relationship with internal and externa
l customers
Participate in team meetings
Process Registration, Extension, and entry credit applications to ACE
Entry sale applications from dealer into Funding data
Awards received 2 GOLD and 3 Silver Excellence Winner for Achievement of Outstan
ding Performance & Core Values in 2006.
2 Silver Excellence Winner for Achievement of Outstanding Performance
& Core Values in 2007.
2 GOLD Excellence Winner for Achievement of Outstanding Performa
nce & Core Values in 2008.
Certificate of Appreciation in Sept. 16, 2004 for Contribution to Qualit
y.
Customer Focus in Dec. 19, 2007 for assistance with registration and
GAC amendments.

July 1999 - May 2000 Rediform Inc. Coppell, Texas

Data Entry / Accounts Payable Clerk
Strong customer service skills
Excellent organization skills
Accounting and shipping invoice experience
Analyst, assist with reconciliation of general ledger accounts, billing, and ass
ist with on-boarding
Software applications including Microsoft Windows 95, Microsoft Excel, Lotus Not
es, and various desktop applications

October 1999- May 2002 Chase Bank of Texas Dallas, Texas

Data Entry / General Clerical
As an operations specialist, responsibilities for process and deposit checks rec
eived for lockbox wholesale customers
Responsible for include payee verification, amount verification (margin Versus l
egal) and MICR via scanner
Responsible for the timely and accurate processing deposits and supplemental doc
uments received for Image Lockbox customers
Responsible for mailing out customer s documents
February 1999- October 1999 SmithKline Bee chum Laboratory
Irving, Texas
Data Entry / Medical Record
Data entry concerning insurance and medical forms
Overload of insurance data input work

March 1998 - March 2000 Lovers Eggroll Irving, Texas

Cashier
Receive inbound and outbound calls to customer
Customer service and Data entry input customer information
Register experience and Money handling
March 1993- February 1999 DK Travel Irving, Texas
Customer Service
Handled VISA and passport applications for immigration
Heavy communications skills required
Data entry with making travel arrangements for customers
Pre-sales and post sales follow-ups
Languages Multi-lingual (English, Thai and Laos)
Education Kimble High School Dallas,
Texas
G.E.D. in 1990 Royal City High School Royal City, Texa
s
North Lake College Irving, Texas
Study Accounting in Business Degree
References Upon request