Abacus Workspace User Manual

Abacus WorkSpace
copyright @ Abacus Distribution Systems (Hong Kong) Ltd. all rights reserved. 2013
Training Manual
28-Nov-14 Updated
This documentation is the confidential and proprietary

intellectual property of Abacus Distribution Systems (Hong Kong)
Ltd. Any unauthorized use, reproduction, preparation of
derivative works, performance, or display of this document, or
software represented by this document, without the express
written permission of Abacus Distribution Systems (Hong Kong)
Ltd d is strictly prohibited
Abacus Distribution Systems (Hong Kong) Ltd

Unit 811-818, Tower 1
Millennium City 1
388 Kwun Tong Road
Kwun Tong, Kowloon
Hong Kong
T (852) 2960 8888

9800
www.abacushk.com
F (852)
2811
SITA:
HKGNM1B
Table of Content
Sign In / Sign out.4
Access Abacus Workspace ........................................................................... 4

Terminal Address ......................................................................................... 6
Check for updates ....................................................................................... 7
Sign In / Sign Out ....................................................................................... 9
Sign In (all working area) ....................................................................................................................9
Displaying all working area ................................................................................................................9
Change Passcode ............................................................................................................................ 10
Sign Out.........................................................................................................................................10
Reservation and Ticketing ........................................................................... 11

Highlight on Short Cut Key ......................................................................... 11
Void ticket.......................................................................................................................................11
View eTicket ....................................................................................................................................11
Display stopover and terminal information ........................................................................................... 11
Graphical View ............................................................................................................................... 12
Air Reservation ................................................................................................................................ 14
Email flight information to customer ....................................................................................................16
Email Proposal ................................................................................................................................ 23
Hotel Reservation....................................................................................... 36
Car Reservation......................................................................................... 40
VirtuallyThere Panel ................................................................................... 42
PNR Services ............................................................................................ 47
Scribe script .............................................................................................. 48
FOID script .....................................................................................................................................49
Currency Exchange .......................................................................................................................... 49
Gpassive script ................................................................................................................................ 51
Abacus Distribution Systems (HK) Ltd.
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Red App ................................................................................................... 54

Reissuance Red App ......................................................................................................................... 54
ETPIR red app .................................................................................................................................56
Itinerary Red app ............................................................................................................................. 60
Advance Passenger Info (APIS) ..........................................................................................................67
Booking Services ............................................................................................................................. 75
Paste Special ..................................................................................................................................78
CHD and INF DOB .......................................................................................................................... 79
Remarks Edit ...................................................................................................................................80
Non Itinerary Pricing (Without/With PNR) Red App ...........................................................................82
Ticketing .........................................................................................................................................85
New Enhancements ................................................................................... 88

Point and Click ................................................................................................................................ 88
Block mode .....................................................................................................................................94
Quick & PF Keys .............................................................................................................................. 95
PF setting ........................................................................................................................................96
Set variable PF key .......................................................................................................................... 98
CQuick Keys setting ......................................................................................................................... 99
Graphical Seat Map ................................................................................ 103

Screen Setting ......................................................................................... 105
Screen View Setting ........................................................................................................................ 105
Customize Screen Layout ................................................................................................................ 107
Select Printing ............................................................................................................................... 107
Command line setting .................................................................................................................... 109
Abacus Replay ............................................................................................................................... 110
Memo Area .................................................................................................................................. 110
Abacus System Setting .................................................................................................................... 111
Abacus Keyboard Shortcuts ............................................................................................................. 114
Appearance .................................................................................................................................. 115
Agency applications ....................................................................................................................... 117
Tips........................................................................................................ 119
Connection In Progress ................................................................................................................... 119
Appendix ............................................................................................... 120

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Access Abacus Workspace

Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and
into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales Abacus
WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as
below.
Note: you may require sign in twice.

1st Sign in is used for download Red Apps.
2nd Sign in is used for access Abacus WorkSpace classical mode.
After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or
Whiz.
A Sign in box will appear. You may require entering your password. System will check and download the
applicable apps to your Abacus WorkSpace at the 1st sign in.

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Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive
below prompt message:
You can input your new passcode and confirm new password. The host sign in password will be updated at
the same time.
Successful access to Host screen

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Terminal Address
There are two ways for you to find out the Terminal Address
a. Use the menu option View Connection Details
b. The bottom of command view

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Check for updates
To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version
System checks and downloads automatically and you may continue your work.
After checking, system will require to restart Abacus WorkSpace for update latest version.
Steps to check update:

Help > Check for Updates
Response:
System will check automatically. You can continue your work.

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After checking, you may get below responses:

a. If no any update, system will response There is no updates to download.
b. If any updates, system will auto download. After downloaded, system will require users to restart for
update AWS.
You can click Restart Now for update Abacus WorkSpace.

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Sign In / Sign Out

All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in
with your current sign in code and password to access Abacus Workspace.
Sign In (all working area)
SI1101 (ENTER)
Response:
- sign in all working areas with sign in No.1101

Enter password
AGENT SIGN IN
CURRENT PASSCODE <
DUTY CODE
<.> AREA
> ID
<*>
<001228> CTY
NEW PASSCODE
<H3H8 >
<
>
Fill-in the current passcode space and press Enter

Note: NO bracket in current passcode and new passcode
Displaying all working area

You can switch to other working area by command (e.g. B) or just one click.
Response:

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Change Passcode
To change your passcode, input your current passcode, tab to the new passcode field, input your new
passcode and enter. You will be signed into the Abacus system and your passcode will be changed.
See
the Sign-In Mask below to become familiar with the fields.

Enter current passcode
AGENT SIGN IN
CURRENT PASSCODE <
DUTY CODE
<.> AREA
>
<*>
ID
<001228> CTY
NEW PASSCODE <
<H3H8 >
>
Enter new passcode

Note: Passcode change requirment remain unchange.
Note:
Password change requirements:

Password must contain a combination of seven or eight alphanumeric characters.
E.g. ABCDEF1 or 1234567A.
You can use any numeric and alpha characters used except for Q and Z.
No more than three repeating characters allowed. E.g. ABCD 888
You cannot reuse last four password.
Sign Out
SO
- sign out all working areas

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Reservation and Ticketing

Highlight:
All host entries remain unchanged. You can use all entries in command view to finish the booking
as well.
In Abacus Workspace, some keys functions have been changed as below

Whiz
Abacus WorkSpace
Clear Screen
Ctrl + Backspace
Alt + Backspace
Previous entry display
Ctrl +
Alt +
A Menu mask will rename as Red Apps.
In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry
and enter.
Highlight on Short Cut Key

The short cut key position is not 100% as Whiz. You may use tool tips for review the position of
short cut.
Void ticket
To void the ticket, please click on the ticket number of *T
View eTicket
Click on the line number of *T
Display stopover and terminal information

Click on the flight number

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Graphical View
Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email
schedule with a simplified Graphical Workflow.
Go to Graphical View:
Click Graphical View

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Select New Reservation for create PNR then click OK

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Air Reservation
Fill in the requested data (* are mandatory) into the box.
Flight
info
Number of
passenger
Then, click Search

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Air result
Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and
12lines. Moreover, air result table capability that quickly enables to you to not only search by current date
but also provide more date and return flight availability
Return Flight
You can see more availability
For more Flights

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Email flight information to customer

You can email the below flight information to your customer.
Email flight information to
customer by ticking the
box

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After ticking the box, you may select the flights which send to customers.
Click Email after selected flights
Select
flights

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Input customer email
Edit email body
You may click Save Draft. The draft will store into Email proposal. (see P.20)
Trip composer will not display if
Send to customer
has selected
Traveler will receive the below flight schedule

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Trip Composer
It will store your selection as trip composer. You can shop all selection, then select the best options and send
to your customer.
Tick the box
Select
flights

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Then, you can click the
Select the paste button
System will response as below

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Besides, you can see the paste file which has 2 flights saved.
Click the file
2 selected flights will store at trip composer
Trip Composer not only used in Air selection but also able used in Hotel and Car.

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If user would like to send to customer, you can tick the flight > click Add
Flights transfer to email body

2. Tick the selected
flight
1. Click Add
Optional selection
If add as Group, the flight will group as Itinerary 1.
Click Add as Group

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Email Proposal
Email proposal will store all draft and sent message. You may review or open messages which you
saved in email proposal.
Step 1: You can click Email Proposal for review the messages.
Step 2: Email proposal panel will prompt out. You can select drafts or sent massage.
For example: select Drafts message
Step 3: Then, select and click on your message
Step 4: Click open

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Step 5: The selected message will display.

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Graphical View Reservation

Sell Flight
Click the flight
Show the line number
Then, click Sell
Input Class code

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Response:
For return flight, click BKK-HKG
Sold seats
will show at
Trip
Summary
After sell round trip, Click PNR continues the booking.

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You can click Traveler Details for input name, phone, ticketing, Remarks and received field without
any commands.
Name Field
Enter PAX name
Click Add
Phone Field
Enter Phone number
Click Add

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After fill in the requested data (* are mandatory) into the box, you can click End Options
You can select the following options
E/ET & ER : System will perform E,ET or ER in host according to your selection
I & IR
: System will perform I or IR in host according to your selection
Save
: Save your current modification to PNR without end transaction

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PNR can be validated at both graphical view and command view. When you return to command view by
clicking Area A then display PNR as below.
Entry:
*A
FQPLVT
1.1CHAN/TAI MAN MR
1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E
2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E
TKT/TIME LIMIT
1.TAW//
PHONES
1.HKG-25389999-A
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
TICKET RECORD - NOT PRICED
REMARKS
1.GV NAMES BOOKING 1618/18JAN13
2.*HOLDING HKG PASSPORT
3.*HOLDING HK PASSPORT
RECEIVED FROM - 6KM
H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H
Note: Booking will display.
Air Shopping
A Powerful Shopping Tool for you easily searches the lowest fare with availability checking.
Step 1: Choose LOW FARE SEARCH.

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Step 2: Fill in the requested data (* are mandatory) into the box.
Notes:
1. Flight information (destinations, travel date, carriers etc.). * are mandatory
2. You can select Arrival/departure date
Arrival: system will search flights which arrive on request date
Departure: system will search flights which departure on your requested date
3. Option selected will display 7 days availability in Calendar View.
4. Number of passenger
5. After enter all information, you can click Search

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Calendar View
Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return
date with availability search. Lowest fare search capability that quickly enables you to not only present
customers the best fare options but also provide details with a single glance.
Example: In the below example, you may easily found out the fare departure on 18Mar and return on
25Mar is lower than the original selected date.
You can search more
The lowest fare will be

highlight
availability
There will
show the fare
breakdown
when the
mouse over
the item
Click View Flights for more AV display
System will show the air result table. The table will show travelling date/time, booking class, fare type and
the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your
customer.
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After selected View Flights, system will show the fare and availabilities by selected date (18MAR and
25Mar)
Sorting by lowest fare &

available flights
Fare Type: Pub Publish fare
Private fare
Rule and Condition
You can check rule and condition by clicking the selected flights
Step 1: Click on the flight

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Step 2: Click Fare Basis on Trip Summary
Step 3: Rule and Condition will display
Note: Rule and condition will show in category.

You can click the rule number, system will display specify rules.
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Air Shopping Reservation

Sell Flight
Click the flight
Show the line number

Then, click Sell

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Response:
Sold seats
will show at
Trip
Summary
For fare condition, you can click fare basis.
PNR can be validated at both graphical view and professional view. When you return to host by clicking
Area A then display PNR as below.
Entry:
*A
NO NAMES
1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325
/DCRJ /E
2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900
/DCRJ /E
PRICE QUOTE RECORD EXISTS

TICKET RECORD - NOT PRICED
REMARKS
1. GV NAMES BOOKING 1742/24JUN13
H3H8.H3H8*AKN 0443/24JUN13
Note: Booking will display.
You can input Pax Name, ticketing field, Phone field and received field with command entry.

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Hotel Reservation
Host hotel reservation command remains unchanged. Besides host command, we also provide hotel
reservation in Graphical View. No entries require just few clicks to complete shop & book.
Hotel information
Hotel Photos
Map
a. Graphical View
Step 1: Click Hotel
Step 2: Fill all hotel information into bracket.
Step 3: Click Search

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b. Point and Click Mask

Step 1: Click
Point and Click
Step 2: fill in hotel information into bracket

Step 3: Click OK
To display the hotel rate, property information, map etc, you may double click on the hotel name from
the short cut. Hotel interactive view will open.
Please use
HOD* to
view more
hotels

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Scroll up and down

to view more
Available Hotels show other hotel in the search result.
You may click on the hotel name to
view other hotels rate and property information.

2
Hotel displayed on the current page
Click >> to view more hotel (system will trigger HOD* backend)

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Scroll down to view

more rate
You may view other information by click on the difference tab below
Click Book this rate will

open the point and click
hotel sell mask in Helper
Apps

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Car Reservation
Host car reservation command remains unchanged. Besides host command, we also provide car
reservation in Graphical View. No entries require just few clicks to complete shop & book.
a. Graphical View
Step 1: Click Car
Step 2: Fill all hotel information into bracket.
Step 3: Click Search

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b. Point and Click

Step 1: Click Point
and Click
Step 2: Fill in car information into bracket

Step 3: Click OK

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VirtuallyThere Panel
VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class,
select language and add remarks etc. Moreover, it is no any command required.
There are 2 ways to go to VirtuallyThere Panel
a.
Go to Tools > VirtuallyThere
b.
Go to Helper APPS > VirtuallyThere

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VirtuallyThere Panel
Notes :
1. Choose email content.
a. Itinerary sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website.
b. Embedded Itinerary email content is paxs itinerary
c. Embedded Itinerary with PDF email content is paxs itinerary with PDF
d. eTicket content with a website. Pax can check the eticket on VirtuallyThere website.
e. Embedded eTicket email content is eTicket
f. Embedded eTicket with PDF email content is eTicket with PDF
2. You can hide booking classes or fare details e.g. issuing agents
3. Select TO/CC/BCC
4. Email address
5. We provide 20 languages to choose
6. Sender name and email address
7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect
8. Add segment remarks

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Response:
PETOMMYCHAN@HOTMAIL.COMTO/EPEROISE==CHAN@GMAIL.COMTO/HPE
KENCHOI@BIGTRAVEL.COMFR/KENCHOI*
6ABACUSEMXPRA1/2/3
MADCOH
1.1CHAN/TOMMY MR
2.1CHAN/ROSIE MS
1 CX 524Y 20AUG 2 HKGNRT HK2
0100
0610
/DCCX*3UO5AG /E
2 JL 735Y 26AUG 1 NRTHKG HK2
1815
2200
/DCJL*RSW8R2 /E
TKT/TIME LIMIT
1.T-05JUN-H3H8*AAC
REMARKS
1.S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345
RECEIVED FROM - AC
H3H8.DWK*AAC 0120/05JUN13 MADCOH H

*PE
EMAIL ADDRESS
1.KENCHOI@BIGTRAVEL.COM
FR/KENCHOI
2.ROISE==CHAN@GMAIL.COM
TO/H
3.TOMMYCHAN@HOTMAIL.COM
TO/E
Email address and itinerary remarks will be stored in PNR

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VirtuallyThere Benefits:
1. Itinerary customize to customers phone size.
2. You can use company logo as bookmark or VT heading. It provide a promotion channel for

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3. Customers can view the selected itinerary especially their phone device offline.

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PNR Services
PNR Services is a user friendly tool to send SSR/OSI.
It is easier to request Meal, Assistance,
Wheelchair, OSI, Frequent Flyer and Paid seats.

a. Go to Tools
b.
> PNR Service
Helper APPS > PNR Service
PNR Service window will prompt out.

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Response:
3CHML1-2.1~
GREJUL
1.1WONG/MEIMEI MS
2.1WONG/SIUMING MSTR*C09
1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505
SPM /DCBI*7N5MW3 /E
2 CX 252J 05APR 5 LHRHKG HK2 1230 07051 SPM /DCBI*7N5MW3 /E

TKT/TIME LIMIT
1.T-11JUN-H3H8*ARL
*P3
GENERAL FACTS
3.SSR CHML CX NN1 HKGLHR0251J30M
1.1 WONG/SIUMING MSTR
Scribe script
Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in
different categories. You can fill in all traveler info and press enter. It will automatically converted into
entries and reflected in the Host screen.
Child and Infant script

You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name
and 3CHLD/ 3INFT)
Response:
-I/WONG/PUIPUI MISS*I093INFT/WONG/PUIPUI MISS/20JAN12-1.1*

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FOID script
You can input the information through FOID script and system will auto create SSR FOID for passenger.
Response:
3FOID/NIHA22225555-1.1*
Currency Exchange
You may use the script - @CUR-EXC for currency exchange.
Step 1: Select @CUR-EXC

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Step 2: You may see the description of currency exchange as below. You can press ENTER to skip the
message.
Step 3: Below Menu will display and select BBR/IATA Rate Conversion
Step 4: Input currency code convert from, currency amount and currency code convert to
Response:

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Gpassive script
You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car
selection. For Hotel, there is a new features Get Info. You can use Abacus hotel property code to
get city code, hotel name, address, phone and fax number more easily.
Step 1: Script menu will open. You may double click GPASSIVE script
Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car.
Please refer to below for the screen shot of individual scripts:
Air
You may enter the carrier

code or select from the
drop down list.
Click here to add more

segments
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Response:
Hotel
You may enter Abacus hotel property number and click GET INFO to
populate the city code, hotel name, address, phone and fax number.
New
Response:
0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1
59.99USD/G/PC-HI0081072/SI-59-40 55TH ROADMASPETH NY 11378LGA
11378FONE 1-718-416-2500FAX 1-718-416-2501REQ KING SZ BED NON SMKG
RM/CF-H22222222SEG 1 GK

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Car
You may enter the car type code or

select frequent use car type from
the drop down list
Response:

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Red App
Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS.
They can assist you at work in different parts.
New features of Red App
Reissuance Red App

It maintains reissuance mask function. The workflow is same as Whiz mask.
Now, it supports reissuance from MCO and one page design. You can view all items more clearly.

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One page design

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ETPIR red app

ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant
name, Office operation hour, agency address and remarks.
Maintain functions
Language
selection
Print fare details and

booking class
Service Fee insert
Email setting
Step 1: Click Email setting

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Step 2: Select email type and fill in the user profile
Select Microsoft Outlook If

you use Outlook.
Input agent
information
Optional
Set once only

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Step 3: Click Save
Step 4: System acknowledgement will display
ETPIR will send email or review with the above information

Consultant name
Agency address
Agency contact
Email address
Operating hour

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Header remarks, segment associate, footer remarks, seat request and meal request will display on
ETPIR.
For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show
pre-reserved seat.
Header remarks
Seat request
Meal request
Segment associate remarks
Footer remarks
Select Itinerary remarks to print on ETPIR

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Multiple selections
You can selected multiple and send ETPIR to passengers.
Select
tickets
Passengers will received ETPIR as below

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Itinerary Red app

All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new
tools.
New Enhancement
a. Show APIS info & Display booking class
b. Editing Tools
Editing tools include cutting, copy, paste, undo and redo.
c. Upload logo
Step 1: Click Page Setting
Step 2: Click Select

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Step 3: Select file and click Open
Step 4: Click Save
Response:
The logo size maximum size is 200 x 200 pixels

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d. Email setting
Step 1: Click Email Setting
Step 2: Select the email type and input sender email address
Select your email client

For example: you are using Microsoft Outlook,
please select Microsoft Outlook
Step 3: Click Save
Do you know?
You may not require inputting agency address in ITIN setting. ITIN will capture agency name /
address / phone number from you PNR.
Input agency address into PNR by using:N* NM1/ (consultant name)
Agent address will print on ITIN

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A. Change font type or font size

Step 1: highlight the wording
Step 2: select the font type
Or font size
Response:
The wording will change to selected font type and size
For whole document, users can press Ctrl + A and change font type or size
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B. Save as document or text

User can select save as document or text by select ITIN templates.
-
Design K/ Classic/ Design S for save as PDF
Design K-TXT / Classic -TXT/ Design S - TXT for save as Text
Design K-RTF/ Classic RTF/ Design S - RTF for save as Words
Step 1: select template
Step 2: Click Save button
Step 3: Select folder

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**(For using Design K-TXT template )**

After saved Design K TXT template, you may right click the file and open with Words/ open office
**(For using Design K-RTF template)**

After saved Design K RTF template, you may change font type to BatangChe.
Response:

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Advance Passenger Info (APIS)

The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to
report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure
Flight requirement on collecting passenger names without titles and honorifics.
Simply follow the below steps to insert the APIS info into PNR if necessary:
Step 1: Click APIS
System will redisplay the passengers name, itineraries and APIS form.

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Step 2: Select APIS items and then click Confirm

Passport Information = DOCS
TSA Secure flight = Date of birth
Address information = DOCA
DOCO & redress number = Visa number / redress number
Click Please select APIS form = select all APIS form

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If you have selected Please select APIS form, all filed will be opened for entering information:

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How to enter APIS?

Step 1: Select passengers name and segments
Select passengers
name
Select segments
For all segments , please click
For infant passenger, users can select the associated adult passenger
Step 2: Fill in the Passport Information (DOCS) all fields are mandatory
Gender will auto select if

passenger with title
MS/MR/MISS./MSTR
You may amend the passenger name or delete the title if necessary.

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TSA secure flight

All data in TSA secure flight will auto synchronize with DOCS.
Step 3: Fill in the Address Information (DOCA) all fields are mandatory
Street = 40characters
City = 20 characters
State = 2 characters
Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields.
For visa information,

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You may select redress number or known traveler number
Step 5: Fill in FOID info if any

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Step 6: Click Add APIS
Response:
Users may review or delete the information before input into PNR
Step : Click Send

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Response:
In APIS
In host

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Booking Services
Booking Services is a standard app which has installed once AWS set up. Agent can use for
retrieve TIMATIC information.
a. Visa Advisor with PNR
Fill in the travel information then click Send
Visa and health information will show as below

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Visa Check Remarks
Response:
Information will send to PNR as history remarks
Save

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b. Visa Advisor without PNR

Users may search TIMATIC information without PNR.
Steps: Select Visa advisor without PNR > Fill in the travelling information > Send
Response:

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Paste Special
Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can
create multiple lines of remarks. It shortens PNR creation or modification process with this productivity
app for users with huge numbers of remarks information
Step 1: Copy text
Step 2: Double click the box and all copied text will auto paste.

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Step 3: enter command on Prefix
Step 4: Click OK
Response:
CHD and INF DOB

CHD and INF DOB is used for insert CHLD and INFT. It will auto populate when host
response INFANT DETAILS REQUIRED IN SSR
Response:
You may insert INFT DOB

Then, please select segment number
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Remarks Edit
Remarks Edit functions are same as Whiz. You may move remarks to the 1st line / insert remarks
and customize Fare Quotation as remarks.
You may select remarks and click Move selected remarks to top. Then, remarks will move to
the 1st line (please see below response)
You may insert line number -> select remarks type > input remarks > click Send
Example:
Response:

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Example:
Response:
Fare Quotation remarks

You may customize fare quotation as remarks and insert into PNR

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Non Itinerary Pricing (Without/With PNR) Red App

No PNR Pricing App is located under RED APPS
Click on
to open the app.
Select Non itinerary Pricing
Click on Other Options, user can input more

enquiries.
Click
when completed.

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Example response after input enquiries:
After click Send
Input line
number and
click Get Fare
Description

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Fare calculation detail returned
Non PNR pricing (with PNR)

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AWS will create DS segment and provide the pricing.

Ticketing
Ticketing Red app is used for issuing ticket and is located under Red app
Click on c
to open this app.

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Notes :
1. Select Passenger name
2. Select fare type
3. after select passenger name and fare type, you may input validating carrier
4. Select ticketing type
Published Fares ticket
Published Fare with Net Remit Net Remit Ticket
Published Fare with Net Remit Net Remit Credit card Ticket
Published Fare IT Ticket
Published Fare with Net Remit IT Ticket
5. Select Form of payment
6. Input tour code if any
7. Endorsement box
8. Save FP line or Issue ticket

Save as FP line
Issue Ticket

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Do you know?
You may hide red app as below:
You may see a square near the Red App panel or at the bottom of
Abacus WorkSpace

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New Enhancements
Point and Click
Point and Click is a tool which can sell the pasted availability display, connecting flights and support in
general & direct access availability. It provides a faster and user friendly way to create PNR.
a. Pasted availability display
Example: Display 2 availabilities and sell for BKK round trip

120JANHKGBKKCX
20JAN
1CX
SUN
HKG/Z8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E

H9 K3 M0 L0 V0 S0 N0 O0
2CX
615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E

H9 K9 M9 L9 V9 S9 N9 Q9
* - FOR ADDITIONAL CLASSES ENTER 1*C.

127JANBKKHKGCX
27JAN
1CX
SUN
BKK/Z7
HKG/1
614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E

H9 K9 M9 L9 V0 S0 N0 O0
2CX

H9 K9 M9 L7 V0 S0 N0 O0
Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the
pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You
may point and click (double click) to sell CX751I/20Jan HKG-BKK
120JANHKGBKKCX
20JAN
1CX
SUN
HKG/Z8
BKK/-1

H9 K3 M0 L0 V0 S0 N0 O0

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Sample response:
120JANHKGBKKCX~
20JAN
1CX
SUN
HKG/Z8
BKK/-1

H9 K4 M0 L0 V0 S0 N0 O0

01I1~
1 CX 751I
20JAN 7 HKGBKK SS1
1425
1620
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.
Example for return flight selling

Point and Click on the selected return flight class code
127JANBKKHKGCX
27JAN
1CX
SUN
BKK/Z7
614 J9 C9 D9
HKG/1
I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0
2CX

H9 K9 M9 L7 V0 S0 N0 O0
120JANHKGBKKCX~
20JAN
1CX
SUN
HKG/Z8
BKK/-1
H9 K4 M0 L0 V0 S0 N0 O0
Previous point and Click response

Sample response:
127JANBKKHKGCX~
1CX
SUN
BKK/Z7
HKG/1

H9 K9 M9 L9 V0 S0 N0 O0
01I1~
2 CX 614I
27JAN 7 BKKHKG SS1
1310
1650
/DCCX
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.

Copyright reserved.
V0 S0 N0 O0
2CX 750 J9 C9 D9 I9 Y9
B9 BKKHKG 1200 1555
333 L 0 DCA /E
H9 K9 M9 L7
V0 S0 N0 O0
3CX 712 J9 C9 D9 I6 Y9
B9 BKKHKG 1625 2000
773 R 0 457 DCA /E
H9 K9 M9 L0
V0 S0 N0 O0
4CX 708 J9 C9 D9 I9 Y9
B9 BKKHKG 0925 1305
333 L 0 DCA /E
H9 K9 M9 L9
V9 S4 N2 O0
5CX 2700 J9 C9 D8 I4 Y9
B9 BKKHKG 0825 1210
333 Bwill
0 X135
/E
System
autoDCA
display
AV once againH9 K9 M9 L9
V9 S9 N9 O2
127JANBKKHKGCX~
27JAN
System will auto display

AV once again
127JANBKKHKGCX~
27JAN SUN
BKK/Z7
HKG/1
Then auto sell I class
1CX 614 J9 C9 D9 I9 Y9
B9 BKKHKG 1310 1650
333 L 0 DCA /E
H9 K9 M9 L9
/E
6CX 702
J9 C9 D7 I1 Y6
27JAN
SUN
Then auto sell I class
B0 BKKHKG 1910
2250
BKK/Z7
HKG/1
772 614
D 0 7J9DCA
/E I9 Y9
1CX
C9 D9
H0 K0
M0 L0
B9 BKKHKG 1310
1650
V0LS0
N0 O0.
333
0 DCA
/E
01I1~ H9 K9 M9 L9
2 CX
27JAN 7
V0 S0
N0614I
O0
BKKHKG
SS1C9 D9
1310
2CX
750 J9
I9 Y9
/E 89
B91650
BKKHKG/DCCX
1200 1555
Page
SURNAME
CHG NOT
333
L 0 DCA /E
b. Connecting flights
Example for connecting flight selling
Point and Click the selected class code
125JANHKGMANCX
25JAN
1CX
FRI
HKG/Z8
257 F4 A4
MAN/-8
J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B0 H0 K0 M0 L0 V0 S0 N0 O0
Sample response:
System will auto sell connecting flights
01J1*~
1 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS

2 CX1227J
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C.

SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS.
c. Sell different class code

Example: HKGLHR book on J class
LHRMAN book on K class
125JANHKGMANCX
25JAN
1CX
FRI
HKG/Z8
MAN/-8
257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E

I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B3 H1 K4 M0 L0 V0 S0 N0 O0
Point and Click the domestic flight

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Sample response:
Point and Click mask will prompt out as below
Input J class for 1st sector

then click GO
System will sell different class on both flights

01J1K2~
2 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/PENDING
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS

4 CX1227K
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C.

SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS.

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d. Point and Click Setting

User may set the number of seats in each point & click.
Go to
Helper App
>
Point and Click
Point and Click panel will prompt out.
Step 2: Select Point and Click Settings

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Step 3: Select number of Seats
Step 4: After select the number of seats, click Save
Response
System will auto sell the specific number of seats

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Copy and Paste

In Abacus WorkSpace, you can copy the host response as text.
Example:
Block mode
In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to
copy schedule for customer.
Example for block mode and line wrap mode

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Quick & PF Keys

Whiz Programmable key will replace by Quick & PF keys.
There are 2 ways to access Quick & PF keys
a. Go to
Tools > Quick & PF keys
b. Go to
Helper Apps > Quick & PF keys

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Difference between PF Keys and Quick key

PF keys
Maximum set 24Keys
Select keys F1 to F12 , Shift + (F1 to F12)
No any combination
Quick Keys
Maximum 36 Keys
Able combination setting
Select keys CRTL + ALT + X
Able record host entries to be Quick Keys
( X = 0-9, A-Z)
How to set
PF setting
Step 1: Click Edit
Click Edit
Step 2: Select and Click a key e.g. F3
Select 3
You may
press F3 on
the keyboard
to send this
PF key to
Host window

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Step 3: Input Key label, Key Description and Key Command then click OK
Input all
information
The keyboard mapping is same as

host. Use Ênter button for auto
enter.
Example of PF Key Command
Example 1:
9HKG AAA TRAVEL 22663372 MARY7T-A6MARYÊ
Host Response:
9HKG AAA TRAVEL 22663372 MARY7T-A6MARY*

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Example 2:
9HKG AAA TRAVEL 22663372 MARYÊ7T-AÊ6MARYÊPTR/3B4544ÊDSIV3B4544ÊW*ATÊ
Host Response:
9HKG AAA TRAVEL 22663372 MARY*
7T-A*
6MARY*
PTR/3B4544
PRINTER DESIGNATED
DSIV3B4544
OK PTR ASSIGNED
W*AT
OK-0008
Set variable PF key
You may set variable PF key
^SR
- Start request. It input at the beginning of command and used for start
up the variable PF ley
^V
- Variable text.
Ê
- Auto enter

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Example for Variable PF key

Step 1: Using ^SR to start the variable PF key
^SR3FOID/^V-1.1Ê
Step 2: Input information
NI55669977
Step 3: Select PF key
Host Response:
3FOID/NI55669977-1.1<<*
CQuick Keys setting
You may set multiple variable PF key
PF key Entry:
^SRWETRL/S^V/C^VÊ
Input the information on host and press PF key
2^2
Host response:
WETRL/S2/C2<<*

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Quick Keys setting
You may record the entries and save as a Quick

key
Step 1: Click Record
Step 2: System start recording. You can start to enter the entry in command view.
N*NM1/ KARMEN<<
Step 3: After click Stop
recording, the entries will store
Step 4: The entry is recorded. You can select the
quick key and input the label.
Then, click OK to save
Select a
quick key
Input a label

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Delete PF Key
Step 1: Click Edit
Click Edit
Step 2: Select and Click a key e.g. F3
Select F3

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Step 3: Clear all command, label and Key Description
Step 4: Then, click OK

Delete Quick Key
Step 1: Click Edit
Step 2: Select Quick key
Select a
quick key

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Step 3: Clear all recorder sequence and label, then click Save
Graphical Seat Map

Graphical Seat map is easier to read and identify facilities. You can retrieve seat map of every carrier in
itinerary with a single command. It is provide for IMAP & IPRS carriers (Ref to Y/AAI/PRS)
Entry:
4G1*
Response:
Both flights seat map
Move Up and Down

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Click return flight CX614. When you click a seat number, the seat will be reserved.
Select 37E
Seat auto reserved

Note: You may use entry: 4G<line nbr>*/O to override the graphical response and return the host seat
map display.

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Screen Setting
There are 2 screen views setting and 4 Screen layouts for you. You can customize the screen setting
according to your preference.
Screen View Setting

Screen View setting is used for single working area only. The setting apply on current working area. It is
flexible for you to customize each working area.
a. Split Screen
1. Use the menu option View
Connection Details
2. Click Split bottom
Response:

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b. Full Screen
1. Use the menu option
View Connection Details
2. Click Full bottom
Response:

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Customize Screen Layout

Screen layout is applying for all working area, you may switch to other working area within the divided
screen
Go to View>Customize
Screen Layout
Select your
preference
Click OK
Select Printing
Select printing function is available to print the screen response. You may use click the printer button.
Step 1: Highlight for select print
Step 2: Click printer button

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Response:
Select printer and click Print

PTR printing
There is a new enhancement on printing. You may switch Shift + Enter to print the PNR (same as using
PTR printing entry in Whiz)
Step 1: input the entry on host. For example: *N*I*P6
Step 2: Press Shift + Enter

Response:
System will auto send PTR*N*I*P6 and print the specific fields
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Command line setting

Command line enable you to display all previous entry clearly.
1. Choose View
> Command Line
Command line will show on the screen top. You can enter the comman on the line.
Response:
120JANHKGBKKCX
20JAN SUN
HKG/Z8
BKK/-1
1CX 751 J9 C9 D9 I8 Y9 B9*HKGBKK 1425
H9 K9 M0 L0 V0 S0 N0 Q0
2CX 615 J9 D9 I9 Y9 B9 H9 HKGBKK 1005
K9 M9 L9 S9 N9 Q9 O4
3CX 701 J9 C9 D9 I9 Y9 B9*HKGBKK 1605
H9 K9 M9 L2 V2 S2 N2 Q2
4CX 713 J9 D9 I9 Y9 B9 H9 HKGBKK 0910
K9 M9 L9 S9 N9 Q9 O9
5CX 703 J9 C9 D9 I9 Y9 B9*HKGBKK 2000
H9 K9 M9 L9 V9 S9 N9 Q9
Display and select previous entries by click
1620 333 R 0 DCA /E

1205 333 L 0 47 DCA /E
1755 772 R 0 7 DCA /E
1110 773 B 0 DCA /E
2150 773 D 0 DCA /E

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Abacus Replay
This tool can recall previous entry. You may select more than one entry by press Ctrl + selected
entries.Then, they will send to host window.
Go to
Tools > Abacus replay
All entries displayed in the window
Memo Area
Memo area help you mark/paste your important data, message or system response.
Open Memo Area:
View > Memo Area
You can copy data on memo area

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Abacus System Setting

You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold
font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc
Customize the setting:
Tools > Options > Abacus System
Default Setting:

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1. Bold font can mark the wording being thick.

Unclick Bold font
Click Bold font
2. Point and Click

- Highlight
When Highlighting is selected, point and click-able items will be highlighted in a different colored text.
e.g Blue by default)
- Tool tips
Activating this function will allow user to see tool tips when they mouse over the item during point and
click.
- Air sell assitance ( for more details,
a. If activated, when user double click on the class of service from the availability, Point and Click
panel will open. User may make use of the panel for sell on specific class or number of seat.)
b. If not activated, seat will auto sell from host once you click on the class)
3. Line Cursor
and Bold Cursor
4. Line wrap mode
Bold mode

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Recommend Setting
4. Keyboard mapping, please refer to Page107

5. Cut Sheet for OKI printer
Continuous Feed for Laser printer

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Abacus Keyboard Shortcuts
Print Window ....................................................................................... Ctrl + P

Full Screen ........................................................................................... Ctrl + F
Split Screen .......................................................................................... Ctrl + S
Move left to right through the Pages....Shift + , Shift +
Move right to left through the Pages.Shift + , Shift +
Cut ...................................................................................................... Ctrl + X
Copy .................................................................................................. Ctrl + C
Paste....................................................................................................Ctrl + V
Configuration ..................................................................................... Ctrl + G
PNR Services .......................................................................................Ctrl + O
Abacus Virtually There .......................................................................... Ctrl + L
Quick & PF Keys ..................................................................................Ctrl + Q
Memo Pad ........................................................................................... Ctrl + Y
Execute Scribe Script ............................................................................ Ctrl + A
Toggle between Scribe Script and Host window.................Pause or Ctrl + B
Jump to Command Line / Memo .......................................................... Ctrl + J
Send Data to Memo Area .................................................................... Ctrl + M
Erase Memo......................................................................................... Ctrl + E
New Abacus Area ............................................................................... Ctrl + N
Move left to right through the Work Area Tabs ................................... Ctrl + Tab
Move right to left through the Work Area Tabs ........................ Ctrl + Shift + Tab
Start of Line ............................................................................................ Home
Start of Window ........................................................................... Ctrl + Home
End of Line ..................................................................................... Shift + End
End of Window ................................................................................ Ctrl + End
Clear Window ......................................................................... Alt + Backspace
Clear All Windows ................................................................. Ctrl + Backspace
Page up ................................................................................... Shift + Page Up
Page down ...........................................................................Shift + Page Down
Print host response ........................................................................ Shift + Enter

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Appearance
Select your preference color
Preview
the screen
Font type setting

Font size setting
Change to defaults
setting

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Recommence Color
Background color
Result text color

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Agency applications
A tools for setting up document path, website short cut.
Set up by :
Tools > Agency Applications > Configure agency applications
Response:
Click Add for

setting paths
After click Add, a window will display
Enter the name
You can input website or file

path
Click Add shortcut to the toolbar.
It will display on the top of screen.
Then, Click OK and return to previous page.

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You will see Google has been set up. Then, click OK
The short cut will display as below.
Short cut

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Tips
Connection In Progress
~ Connection In Progress may cause by re-establishing the host session or waiting for host response.
Response:
Action:
Waiting for host response.
If not, please press
ESC to reset & retry
OR close Abacus WorkSpace and re-open.

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Appendix
Whiz
Abacus WorkSpace
Abacus eServices
Community>Abacus eServices
Advanced Passenger Info
Red Apps > APIS
Air Schedule
Abacus HK App > Air Schedule

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Page 120
Baggage Update
Course Schedule
Red Apps > Baggage Update

Abacus HK App > Course Schedule
Create GK booking / Car Helper Apps > Script Scripts > GPassive
GK / Hotel GK

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Cue Cards & Tips
Abacus HK App > Cue Cards & Trips
e-Learning
Abacus HK App > e-Learning
E-tickeing FOID
Helper Apps > Scribe Script > APIS_SSR>FOID
ETKT Pax Itinerary Receipt
Encoder/Decoder
Red Apps > ETPIR

Helper Apps > Encode/Decode
FareX Pricing
Red Apps > FareX Pricing
Passenger Name
Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT
Paste Special
Red Apps > Paste Special
Product update
Abacus HK App > Product update
Quick Re-issuance /
Red Apps > Reissuance
Reissuance / Reissue from

MCO
Rule Exporter
Red Apps > Rule Exporter
Seat Update
Red Apps > Seat Update
Void Tkt / vMCO
Red Apps > Void Tkt / vMCO

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Page 122

Abacus Workspace User Manual

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Abacus WorkSpace

This documentation is the confidential and proprietary

Abacus Distribution Systems (Hong Kong) Ltd

T (852) 2960 8888

Access Abacus Workspace ........................................................................... 4

Reservation and Ticketing ........................................................................... 11

Red App ................................................................................................... 54

New Enhancements ................................................................................... 88

Graphical Seat Map ................................................................................ 103

Appendix ............................................................................................... 120

Access Abacus Workspace

Note: you may require sign in twice.

Abacus Distribution Systems (HK) Ltd.

Successful access to Host screen

Abacus Distribution Systems (HK) Ltd.

a. Use the menu option View Connection Details

b. The bottom of command view

Abacus Distribution Systems (HK) Ltd.

Check for updates

Steps to check update:

System will check automatically. You can continue your work.

Abacus Distribution Systems (HK) Ltd.

After checking, you may get below responses:

You can click Restart Now for update Abacus WorkSpace.

Abacus Distribution Systems (HK) Ltd.

Sign In / Sign Out

Sign In (all working area)

- sign in all working areas with sign in No.1101

Fill-in the current passcode space and press Enter

Displaying all working area

Abacus Distribution Systems (HK) Ltd.

the Sign-In Mask below to become familiar with the fields.

NEW PASSCODE <

Enter new passcode

Password change requirements:

- sign out all working areas

Abacus Distribution Systems (HK) Ltd.

Reservation and Ticketing

In Abacus Workspace, some keys functions have been changed as below

Previous entry display

A Menu mask will rename as Red Apps.

Highlight on Short Cut Key

Display stopover and terminal information

Abacus Distribution Systems (HK) Ltd.

Click Graphical View

Abacus Distribution Systems (HK) Ltd.

Select New Reservation for create PNR then click OK

Abacus Distribution Systems (HK) Ltd.

Then, click Search

Abacus Distribution Systems (HK) Ltd.

For more Flights

Abacus Distribution Systems (HK) Ltd.

Email flight information to customer

Abacus Distribution Systems (HK) Ltd.

Abacus Distribution Systems (HK) Ltd.

Input customer email

Edit email body

Trip composer will not display if

Traveler will receive the below flight schedule

Abacus Distribution Systems (HK) Ltd.

Abacus Distribution Systems (HK) Ltd.

Then, you can click the

Select the paste button

System will response as below