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18263

Rules and Regulations Federal Register


Vol. 70, No. 68

Monday, April 11, 2005

This section of the FEDERAL REGISTER DATES: Effective Date: The interim and Executive Order 12866
contains regulatory documents having general final provisions of this rule are effective This rule has been determined to be
applicability and legal effect, most of which May 11, 2005. State agencies may
are keyed to and codified in the Code of significant and was reviewed by the
implement the provisions anytime after Office of Management and Budget
Federal Regulations, which is published under May 11, 2005 but no later than October
50 titles pursuant to 44 U.S.C. 1510. (OMB) under Executive Order 12866.
11, 2005. This rule, however, is not economically
The Code of Federal Regulations is sold by Comment Date: Comments on the significant, since it is not expected to
the Superintendent of Documents. Prices of interim provisions of this rule at 7 CFR have an economic impact on the
new books are listed in the first FEDERAL 274.12(n) must be received by June 10, economy of $100 million or more in any
REGISTER issue of each week. 2005 to be assured of consideration. one year.
ADDRESSES: The Food and Nutrition Executive Order 12372
DEPARTMENT OF AGRICULTURE Service invites interested persons to
The Food Stamp Program is listed in
submit comments on the interim rule at
Food and Nutrition Service the Catalog of Federal Domestic
7 CFR 274.12(n). Comments may be sent
Assistance under No. 10.551. For the
to Mandy Briggs, Chief, EBT Branch,
7 CFR Parts 272 and 274 reasons set forth in the final rule in 7
Benefit Redemption Division, Food and
CFR Part 3015, Subpart V and related
Nutrition Service, U.S. Department of
Notice (48 FR 29115), this Program is
[Amendment No. 394] Agriculture, 3101 Park Center Drive,
excluded from the scope of Executive
Room 403, Alexandria, VA 22302; FAX
Order 12372, which requires
RIN 0584–AC37 number (703) 305–1863; E-mail:
intergovernmental consultation with
BRDHQ-WEB@fns.usda.gov. Comments
Food Stamp Program, Regulatory State and local officials.
may also be sent through the Federal
Review: Standards for Approval and eRulmaking Portal by going to http:// Federalism Summary Impact Statement
Operation of Food Stamp Electronic www.regulations.gov. Follow the online Executive Order 13132 requires
Benefit Transfer (EBT) Systems instructions for submitting comments. Federal agencies to consider the impact
AGENCY: Food and Nutrition Service, All submitted comments should refer to of their regulatory actions on State and
USDA. the title of this proposal. local governments and consult with
ACTION: Final rule and interim rule.
Read Comments: All written them as they develop and carry out
comments will be open for public those policy actions. The Food and
SUMMARY: This action provides interim inspection at the office of the Food and Nutrition Service (FNS) has considered
and final rulemaking for a proposed Nutrition Service during regular the impact of this rule, which changes
rule. It revises Food Stamp Program business hours (8:30 a.m. to 5 p.m., numerous requirements for approval
rules affecting the standards for Monday through Friday) at 3101 Park and operations of Electronic Benefit
approval and operation of Food Stamp Center Drive, Room 403, Alexandria, Transfer (EBT) systems to deliver food
Electronic Benefit Transfer systems. The Virginia. stamp benefits. All of the provisions in
changes will increase State agency this rule are discretionary. FNS is not
FOR FURTHER INFORMATION CONTACT:
flexibility in administering the Program aware of any case where any of these
Questions regarding this rulemaking
and maximize the advantages afforded provisions would in fact preempt State
should be addressed to Ms. Briggs at the
by the technology. The revisions will law. Prior to drafting this final and the
above address or by telephone at (703)
also streamline Program administration proposed rule, we received input from
305–2523.
and improve customer service. Based on State agencies at various times. Several
the comments received, a significant SUPPLEMENTARY INFORMATION: of the provisions are in direct response
change to the store-and-forward Interim Rule to State agency concerns and some, in
provision of the proposed rule has been fact, codify policies already
incorporated. The Department has Because there may be new implemented by State agencies
decided to publish this provision only, information available relevant to the operating EBT systems. Since the Food
as an interim rule, so that retailers may Store and Forward provision at 7 CFR Stamp Program (FSP) is a State
immediately be allowed to recoup 274.12(n) of this rule since the last administered, federally funded program,
partial payment for store-and-forward comment period, the Department is our national headquarters staff and
transactions denied solely for soliciting further public comment, on regional offices have informal and
insufficient funds, and at the same time, this provision only, for 60 days. The formal discussions with State and local
it can solicit comments on the impact of Store and Forward provision is officials on an ongoing basis regarding
the change. All comments received will discussed under the heading, Back-up EBT implementation issues. This
be analyzed, and any appropriate System, in the preamble. Effective dates arrangement allows State agencies to
changes to the store-and-forward of the provision are discussed in the provide feedback that forms the basis for
provision of the rule will be subsequent paragraph under many discretionary decisions in this
incorporated into the subsequent Implementation. All comments received and other FSP rules. In addition, we
publication of a store-and-forward final will be analyzed, and any appropriate sent representatives to regional,
rule. The Department is publishing all changes in the rule will be incorporated national, and professional conferences
of the remaining provisions from the in the subsequent publication of a final to discuss our issues and receive
proposed rule as a final rule. rule. feedback on EBT implementation.

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18264 Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations

Regulatory Flexibility Act • State agencies will be required to Reform. This rule is intended to have
This rule has been reviewed with submit a substantially abbreviated preemptive effect with respect to any
regard to the requirements of the planning APD compared to what is State or local laws, regulations or
Regulatory Flexibility Act of 1980 (5 currently required. The document will policies which conflict with its
U.S.C. 601–612). Eric M. Bost, the include a brief letter of intent, a budget, provisions or which would otherwise
Under Secretary for Food, Nutrition, a cost allocation plan and a schedule of impede its full implementation. This
and Consumer Services has certified activities and deliverables. rule is not intended to have retroactive
• State agencies will no longer need effect unless so specified in the
that this final rule will not have a
to submit an acceptance test report ‘‘Effective Date’’ paragraph of this
significant economic impact on a
unless FNS is not present at the testing preamble. Prior to any judicial challenge
substantial number of small entities. or if serious problems are found during to the provisions of this rule or the
State and local welfare agencies will be the test. application of its provisions, all
the most affected to the extent that they • State agencies will no longer have applicable administrative procedures
administer the Program. to submit quarterly pilot project reports, must be exhausted. In the FSP, the State
Paperwork Reduction Act but rather, report problems or issues to administrative procedures for Program
FNS when they occur or are identified. benefit recipients are issued pursuant to
In accordance with the Paperwork • State agencies will not be required
Reduction Act of 1995, the reporting 7 U.S.C. 2020(e)(10) of the FSA and
to submit a pilot cost analysis. regulations at 7 CFR 273.15; for State
and recordkeeping requirements • The State agency will not need to
contained in this final rule were agencies, the administrative procedures
submit an APD update requesting FNS are issued pursuant to 7 U.S.C. 2023 of
submitted and approved by OMB under approval to expand EBT operations the FSA and regulations at 7 CFR 276.7
OMB No. 0584–0083. FNS published a beyond the pilot area unless there are (for rules related to non-quality control
proposed rule in which comments were substantive changes to the (QC) liabilities) or 7 CFR Part 283 (for
solicited from the public for 60 days on implementation plan. State agencies rules related to QC liabilities); for
the proposed decrease in burden hours. may expand EBT simultaneously with Program retailers and wholesalers, the
No comments were received. This final pilot operations, unless significant administrative procedures are issued
rule includes revisions of collection of problems arise. pursuant to Section 14 of the FSA (7
information pertaining to Advanced The burden estimates, as currently U.S.C. 2023) and 7 CFR 278.8.
Planning Documents (APD) required of approved by OMB under OMB No.
State agencies requesting funding for an 0584–0083, are revised as follows Public Law 104–4
EBT system for food stamps. below. Appropriate forms will be Title II of the Unfunded Mandate
Under section 7(i) of the Food Stamp submitted to OMB. Reform Act of 1995 (UMRA), Public
Act of 1977 (FSA) (7 U.S.C. 2016(i)), as Estimates of Burden: We estimate the Law 104–4, establishes requirements for
amended, the Secretary is authorized to provisions of this rule, as listed above, Federal agencies to assess the effects of
permit State agencies to implement will reduce the amount of time each their regulatory actions on state, local,
Electronic Benefit Transfer (EBT) State agency spends on an APD for EBT and tribal governments and the private
systems. The Secretary is authorized to by 10 hours, for an overall decrease in sector. Under section 202 of the UMRA,
establish standards for the required burden hours of 100 hours annually, FNS generally must prepare a written
testing prior to implementation of any bringing the total time down to 35 hours statement, including a cost-benefit
EBT system and may require analysis of per respondent. analysis, for proposed and final rules
the implementation results in a limited Respondents: State agencies. with the ‘‘Federal mandates’’ that may
pilot project area before expansion of Estimated Number of Respondents: 10 result in expenditures to State, local, or
the system. Any State requesting State agencies per year.
tribal governments in the aggregate, or
funding for an EBT system must submit Estimated Number of Responses per
to the private sector, of $100 million or
a written plan of action called an APD Respondent: One.
Estimated Annual Number of more in any one year. When such a
to FNS. statement is needed for a rule, section
In the final rule, we are revising FSP Responses: 10.
Estimated Total Annual Burden on 205 of the UMRA generally requires
rules affecting the standards for FNS to identify and consider a
Respondents: 350 hours.
approval and operation of Food Stamp reasonable number of regulatory
EBT systems. Several of the provisions Government Paperwork Elimination alternatives and adopt the least costly,
will reduce the amount of information Act more cost-effective or least burdensome
required for a State agency to submit as FNS is committed to compliance with alternative that achieves the objectives
part of the standard APD. We are the Government Paperwork Elimination of the rule.
making these revisions in response to Act (GPEA), which requires Government This rule contains no Federal
the evolution of EBT over time, which agencies to provide the public the mandates (under the regulatory
has rendered some of the information option of submitting information or provisions of Title II of the UMRA) for
we are currently collecting unnecessary. transacting business electronically to State, local, and tribal governments or
With provisions in this regulation, we the maximum extent possible. This rule the private sector of $100 million or
are eliminating or reducing the accomplishes the intent of the GPEA by more in any one year. Thus, this rule is
reporting requirements as described facilitating Electronic Benefit Transfer not economically significant, nor subject
below. (EBT) system implementation for the to the requirements of sections 202 and
• State agencies will no longer need Food Stamp Program (FSP), and thereby 205 of the UMRA.
to provide FNS with the written eliminating the need to print, distribute
planning and implementation APD Background
and handle paper food stamp coupons
approvals from other participating in operation of the FSP. A proposed rule was published in the
Federal agencies, or indicate that Federal Register on July 12, 2001 at 66
approval is being sought simultaneously Executive Order 12988 FR 36495 to implement provisions to
from other participating Federal This rule has been reviewed under revise food stamp regulations affecting
agencies. Executive Order 12988, Civil Justice the standards for approval and

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Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations 18265

operation of Food Stamp EBT Systems. The Department is revising 7 CFR to provide an acceptance test report.
Comments on the proposed rule were 274.12(c)(1) to reduce the amount of Under most circumstances, FNS will no
solicited through September 10, 2001. State EBT planning documentation that longer require this report. However, a
This final action takes the comments must be submitted for EBT systems report will be necessary if FNS is not
received into account. Readers are approval. There is no longer a need for present at the acceptance testing or
referred to the proposed regulation for FNS to receive the current level of detail serious problems are uncovered during
more complete understanding of this on planning activities to provide the test.
final action. The revisions will sufficient agency oversight. We have Regarding testing, we received one
streamline administration of the modified the regulations to make comment encouraging us to further
program, offer greater flexibility to State Planning Advanced Planning streamline the system testing process.
agencies in enacting policy, and Documents (PAPD) less burdensome The commenter expressed concern that
improve customer service. Other and less prescriptive in terms of the it was too costly to continue testing
provisions have been clarified in order information required, by eliminating the systems that have already been accepted
to facilitate EBT implementation by specifications for pilot project site and by FNS. We will continue to appraise
State agencies. expanded site descriptions and our testing needs, but at this time our
Seventeen comment letters were description of major contacts; and experience is that problems continue to
received in response to the proposed indicating that only minimal be revealed during acceptance testing.
rule. Individual comments were information be contained in the PAPD, This indicates a need to continue the
received from 8 State agencies. Of the including a brief letter of intent, practice, regardless of whether the EBT
remaining letters, 3 were from retailers planning budget, cost allocation plan, contractor has already been through the
or retailer associations, 2 were from EBT and schedule of activities and acceptance test process with another
processors, 2 were from EBT industry deliverables. State.
trade groups, and 2 were from consumer We received one comment that
Pilot Operation and Reporting
advocacy groups. In addition, the opposed not requiring evidence in the
PAPD of State agency contact with The Department is revising the
Department solicited supplementary regulations at 7 CFR 274.12(c)(4) by
comments specifically on the Store and organizations. USDA continues to
encourage open discussions between replacing the specifics on pilot reporting
Forward provision of this rule. The two with less rigid requirements. This will
sessions held for this purpose were the State agencies and all EBT stakeholders
when EBT is coming up for the first provide State agencies the latitude to
National Automated Clearinghouse discern which details are relevant for
time or coming up for re-bid
Association (NACHA) meeting in Coral their particular pilot. Reporting will not
procurement. However, at this stage of
Gables, Florida in April 2004 and the be required on a quarterly basis; rather,
EBT implementation nationwide, we do
Electronic Funds Transfer Association it will occur as issues or problems arise.
not see the necessity to document these
meeting in Chicago, Illinois in May Furthermore, we have deleted the
contacts for our purposes.
2004. Input was received from State requirements for State agencies to
agencies, retailers/retailer associations, System Testing provide an EBT pilot project cost
EBT processors and Third Party To further decrease the burden on analysis because of the cumbersome
Processors at these sessions. State agencies to document all aspects nature of the data collection process and
In general, the commenters supported of the EBT planning process, we revised the limited value that the information
the Department’s efforts to revise the the regulations so that functional provides to FNS.
EBT rules and welcomed the attempts to demonstration test plans and reports are One commenter expressed concern
reduce burdens, increase State no longer required. Although we no about doing away with pilot reporting,
flexibility, streamline and reduce the longer require the test documentation, it while another felt that we should do
need for some waivers. The specific is in the State agencies’ best interest to away with all pilot definition
provisions are discussed below. require that their vendors perform a requirements unless they are describing
System Approvals functional demonstration test. This is a new system. We want to clarify that
especially important if the State Agency in most cases, pilots will only occur
Regulations at 7 CFR 274.12(b)(1) is new to EBT or if the functions of the with a new system. Now that most
require that State agencies submit APD system are new for that vendor. Without States have statewide EBT systems,
for approval of EBT systems. We are such a test, avoidable functional these provisions regarding pilots will
clarifying in this final rule our problems could arise later in the affect few State agencies. However, in
expectation that State agencies continue acceptance test and result in the some cases, State agencies may want to
to follow the APD process when project’s delay. convert a new system in a pilot area
procuring subsequent EBT systems after In general, the regulations require that only, because the system is introducing
the initial system contract comes to an extensive acceptance testing be new features that were not tested in the
end. Although one commenter successfully completed prior to system previous implementation. For these
expressed concern that this was not operation. Since experience has shown reasons, some pilot reporting
necessary, we believe that the APD that EBT systems are often modified requirements remain in the regulations
process ensures that State agencies have over the life of a State agency’s contract for instances where they are warranted,
appropriately planned and budgeted for with a particular vendor, it may be but they are substantially reduced.
a new system contract. We are also necessary to repeat any or all of these We are also revising regulations at 7
eliminating the requirement that State tests if significant changes are made to CFR 274.12(d) to relax the requirement
agencies provide written approval to the system after the system is for a minimum full three months of
FNS of the Planning and operational. Therefore, the Department pilot project operation prior to obtaining
Implementation APDs from other is clarifying this provision by indicating approval for expansion. This will
participating Federal agencies or that FNS reserves the right to require re- decrease unnecessary delays in project
indicate that approval is being sought testing, if warranted. expansion and reduce additional costs
simultaneously from participating The Department is also revising the that may ensue while State agencies
Federal agencies. provision that requires the State agency wait for completion of pilot analyses

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18266 Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations

and FNS approval. We received one training option. We received two place in order to have access to the
comment that opposed authorization for comments that having retailers opt out system. Also, in response to comments,
State agencies to begin statewide rollout of training in writing is unnecessary and we are clarifying that this will be read-
before the end of the pilot period. The that it makes more sense to require only access to the States’ systems. Two
commenter was concerned that by retailers to put it in writing if they do comments expressed the view that FNS
expediting the process, it will be want training. Another comment was should cover the cost for this access.
difficult to discover and prevent certain that USDA should update the retailer FNS will continue to share in these
problems before rollout, especially in application and training process to costs on a 50–50-match basis in
the re-bid environment where we are include an EBT training option. Also, accordance with 7 CFR 277.18.
seeing new contracting relationships, they felt it would be important to clarify
Transaction Receipts
e.g. multi-vendor contracts. what action could be taken against
While we appreciate this concern, retailers that do not respond to requests We are revising regulations at 7 CFR
FNS has for some time now, allowed to put in writing the option not to 274.12(g)(3) with an additional
State agencies to expand beyond the receive training. One commenter wrote requirement that a truncated primary
pilot area prior to the end of the three- in that allowing retailers to opt out of account number (PAN) or a coded
month period without significant training in writing is a good idea. transaction number be included on the
consequences. As long as the State FNS does incorporate general receipt. This policy has been adopted in
agency has defined a pilot area with information about EBT into the training every operational project to date, and
FNS, which can be a base for any associated with the food stamp we want to be sure it remains this way.
analysis and reporting that may be authorization process. However, the Truncation of the PAN is a well
necessary during the first three months, State agency and its contractor are best recognized security feature, and we did
they will not need to delay system suited to provide retailer training since not receive any comments to this
expansion. In all cases, FNS reserves the it will vary somewhat from State to provision.
right to halt rollout activities if State. Due to the current processing Benefit Issuance and Replacement
problems arise during pilot or project environment, many retailers today will
expansion. not see a need to be trained in using The Department is revising
point of sale (POS) equipment and will regulations at 7 CFR 274.12(g)(5)(i) to
Retailer Management allow for Personal Identification
wish to decline training. However, it is
We are extending the time required important that retailers continue to Number (PIN) assignment in accordance
for State agencies to ensure that retailer receive the benefit of training when with commercial industry standards, as
equipment is replaced or repaired from needed to be sure that they can properly long as clients have the ability to later
24 hours to within 48 hours. We serve food stamp households. Asking select their PIN if they choose and are
received two comments stating that the retailers to decline training in informed of the selection option. We
extending the timeframe for retailer writing will help insure that those only received one comment on this
equipment replacement or repair to 48 retailers that want and need the training provision, which opposed authorization
hours will promote efficient are getting it without making to use PIN pre-assignment even with the
administration of the program. One assumptions as to why they did not option to change the PIN later.
commenter felt that 48 hours may still respond in writing. FNS shared the concern that some
not be long enough in certain areas and Regulations require FNS compliance households may have difficulty
recommended we offer options of either investigators be provided access to State remembering PINs that are assigned.
extending to 72 hours, giving States the EBT systems in order to conduct The Department commissioned a study
latitude to price contract options with investigations of program abuse and through the Economic Research Service
various replacement timeframes, or alleged violations. We are revising the to examine the effects of various EBT
eliminating next-day requirements for provision to specify the need for on-line customer service waivers, including PIN
retailers with more than one terminal. access and to extend the access to other assignment. The study, Effects of EBT
Conversely, one commenter expressed FNS staff involved in compliance Customer Service Waivers on Food
concern that extending the timeframe activity, including FNS regional and Stamp Recipients, by Abt Associates,
would have an adverse impact on field offices, as well as staff from the was released in April 2002. Results
retailers. Department’s Office of Inspector indicate that clients are most likely to
With regard to the concern expressed General. Also, the rule makes clear the forget an assigned PIN shortly after a
about the impact on retailers, requirement that FNS compliance state converts to EBT or after new food
experience supports the fact that in investigators and investigators from the stamp recipients receive their EBT card.
many cases 24 hours is not enough time Department’s Office of Inspector However, these effects diminish
for contractors to fix or replace problem General must be given EBT cards with dramatically after a recipient uses an
terminals. Alternatively, allowing for benefits that can be used for food stamp assigned PIN repeatedly or has the PIN
longer than 48 hours would likely create investigations. changed. The requirement to provide all
a hardship for many retailers. Therefore, In response to several comments, we clients the option to change an assigned
the final regulations at 7 CFR are correcting language that was PIN protects the clients. In many States
274.12(f)(4)(v) allow for up to 48 hours published in the proposed rule, which this can be done very conveniently over
to fix or replace store terminals in order required the deployment of the phone.
to best meet the needs of all parties. administrative terminals to FNS and We are revising regulations at 7 CFR
We are revising the regulations at 7 other federal agencies with investigative 274.12(g)(5)(ii) to allow a State agency
CFR 274.12(f)(4)(vi) to require that State responsibilities. Investigative agencies to replace lost or stolen EBT cards
agencies continue to ensure that training have been able to use existing terminals within up to five calendar days if the
is offered to all retailers, but allow as long as they have the necessary State agency is using centralized
retailers to opt out of the training if they software and telecommunications to issuance. At the same time, we are
desire. For tracking purposes, State ensure access to the system. State clarifying that the intent of ‘‘card
agencies shall direct retailers to confirm agencies must ensure that the replacement’’ requirements is to ensure
in writing that they are waiving their investigative offices have these items in that clients are given access to their

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Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations 18267

benefits within the specified time frame. new clients may not get the most This revision to the regulation does not
This means that regardless of what thorough exposure to EBT. The change current policy. If State agencies
timeframe the State agency has Department commissioned a study are in a position to offer extra terminals
indicated for card replacement (e.g., 2 through the Economic Research Service to retailers at no cost, that is acceptable,
days, 5 days) the client must have an to examine the effects of various EBT but it is at their discretion.
active card and PIN in hand and customer service waivers, including
benefits available on the card within the training. The results, which were Minimum Card Requirements
time frame specified by the State released in April 2002, indicate that In the proposed regulation we
agency. eliminating the requirement for hands- proposed removing the requirement at 7
We received several comments to this on training reduces the amount of time CFR 274.12(i)(6)(i)(B) that FNS’
provision. Three commenters felt we and possibly out-of-pocket costs most statement of nondiscrimination be
should expand the ability to replace recipients spend on EBT training. Also, printed on the card or card jacket since
cards within 5 days to State agencies we have added regulatory language the State agencies are already expected
that do some local office card mail-out requiring hands-on training for to provide this nondiscrimination
or rural areas where 2-day replacements vulnerable client populations and in statement to system users on application
are difficult. Two commenters those cases where the clients request it. forms, handbooks, manuals and other
expressed that contractors have no This will protect those clients that need distributed materials. The Agency has
control over the mail system, and hands-on training without burdening reconsidered this proposal due to
therefore, they cannot guarantee that those that are comfortable learning concerns about our responsibility to
benefits will be in the clients’ hands through some other approach such as protect food stamp households against
within the allotted timeframe. Another mail training, videos, or training kiosks. discrimination. We have decided that
comment was that we should make it 5 some form of the nondiscrimination
business days, not calendar days since Retailer Participation
statement must appear on the card or
some commercial delivery services are FNS Authorization: We have deleted card sleeve, as it does on food stamp
cutting back or eliminating Saturday from the regulations at 7 CFR coupon books.
deliveries. Finally, one comment 274.12(h)(1)(ii), language that
Therefore, we are revising the final
opposed extension to 5 calendar days inappropriately placed procedural
regulation to require an abbreviated
for receipt of replacement cards from a directions for FNS field offices
version of the nondiscrimination
centralized location. regarding authorizations of Food Stamp
retailers. This does not change current statement, which is much shorter than
We appreciate that these concerns
FNS policy. No comments were the full version printed on other
exist, however, we are not willing to go
received on this proposal. materials. Also, the abbreviated version
any further to allow for more time or
Fees: Section 7(g)(2) of the FSA (7 does not include an address so it should
fewer restrictions. We want to ensure
U.S.C. 2016(g)(2)) and regulations at 7 not confuse households about who to
that households can receive their
CFR 274.12(h)(2) state that authorized contact for general problems with EBT
replacement cards as expeditiously as
retailers shall not be required to pay accounts or transactions. The
possible without creating a logistic
costs essential to EBT system operations abbreviated non-discrimination
hardship on the State agencies that need
that are utilized solely for the Food statement reads, ‘‘The USDA is an equal
the extra time. Many State agencies have
Stamp Program. The Department wishes opportunity provider and employer.’’
waivers to operate this way currently
to reiterate that retailers cannot be This statement must be printed on the
and we have not seen that it creates an
required to pay for costs related to EBT EBT card or card sleeve. Consequently,
undue burden on the households.
for Food Stamps, which includes any household training requirements will
Household Training fees for food stamp transactions on not change with regard to the non-
Provisions at 7 CFR 274.12(g)(10) are government-provided terminals. discrimination statement so language at
revised by removing the requirement for Retailers may, however, make the 7 CFR 274.12(g)(10) is not revised as
a ‘‘hands-on’’ approach to household business decision to pay commercial proposed.
training. This provides State agencies third party processors a fee to process Concentrator Bank Responsibilities
the flexibility to determine the best food stamp transactions along with
training approach for their client credit and debit transactions processed We have revised regulations at 7 CFR
population in their particular for the store. These fees would not be 274.12(j)(1)(iii) to describe the current
environment. However, hands-on reimbursable by the State agency unless reimbursement procedures for crediting
training must be available as a back-up mandated by State law. retailers through the Automated
for those clients who request it, for We have revised regulations at 7 CFR Standard Application for Payment
special needs populations such as the 274.12(h)(2) to allow State agencies to (ASAP) system developed for the U.S.
elderly, or for those individuals charge retailers reasonable fees to cover Treasury Department by the Federal
identified as having problems with the the costs resulting from result from Reserve Bank of Richmond. State
EBT system. abuses, breach of contract or negligence agencies will need to accommodate the
We received three comments on this on the part of the retailer. communication linkages and data flow
provision. One was in complete POS Deployment: Regulations at 7 requirements as prescribed by FNS.
agreement with the regulation change. CFR 274.12(h)(4)(ii)(D) are revised to In conjunction with the ASAP system,
Another commented that the clarify that State agencies may place FNS has entered into a partnership with
requirement to provide hands-on additional POS terminals in stores the Federal Reserve Bank of Richmond
training when necessary is not above the minimum number of to develop the Account Management
stipulated in the proposed regulation terminals required at no cost to retailers. Agent (AMA) system. The AMA system
language. The final comment opposes One comment disagreed with this supports the Department’s efforts to
elimination of the requirement for approach, stating that it may drive up improve accountability, oversight and
hands-on training. costs. Another comment was that any management of State EBT systems. State
FNS is very sensitive to the concern POS deployment above the formula in agencies must provide data to the AMA
that by not providing hands-on training, the regulation is at a cost to the retailers. system in the format established by

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18268 Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations

FNS. This requirement is specified in validity, and fraud, the Department inquiry or complaint that a transaction
section 274.12(k)(2)(iii). solicited additional input from the EBT was processed more than 24 hours after
stakeholder community on this system functionality returned and a
Management and Reporting
provision. In response to some of these future month’s benefits were deducted,
We have replaced requirements for comments, we have changed the the client is entitled to an adjustment at
EBT exception reports with the Anti- proposed rule significantly. Therefore, the retailer’s liability.
fraud Locator for EBT Redemption the Department is issuing this provision Four comments argued that the rule
Transaction (ALERT) system in 7 CFR as an interim rule, and is soliciting should allow access to the household’s
274.12(k)(2)(ii). The ALERT system is additional comments. subsequent month’s benefits to cover a
used to collect and examine EBT Nine commenters supported store- circumstance where there are
transaction data for the purpose of and-forward transactions in general. insufficient benefits available in the
detecting and investigating retailer fraud Three of these commenters expressed current period. Under current rules,
and abuse. The standardized format for strong support for allowing retailers an there are already manual transaction
the ALERT system was developed in opportunity to resubmit the transaction procedures in place for retailers to
consultation with EBT processors and is for the balance in the account in the obtain approval for Food Stamp
in use today for all EBT projects. This case of insufficient benefits. transactions when EBT systems are
provision brings our regulations up to Three comments did not support the unavailable, procedures that remove any
date by codifying the required use of the requirement that retailers must submit risk for the retailer. Since these manual
ALERT system. In response to a their transactions within 24 hours of the transaction procedures take longer than
comment on this provision, we want to purchase or of restored EBT services, an electronic transaction, some retailers
clarify that these rules do not change the indicating that this was too short a prefer to operate in store and forward
current ALERT system specifications. timeframe. The 24-hour period in the mode, thus assuming liability for these
proposed rule refers to the time limit for transactions. These new store-and-
Federal Financial Participation original submission of the store-and- forward provisions provide retailers
We have removed language regarding forward transaction. The Department relief from a significant portion of the
enhanced funding for development of clearly expects that resubmission would risk involved with store-and-forward
EBT systems that are fully integrated be almost immediate and would be an transactions, and relief from more time-
components of the State’s complete automated function built into the consuming procedures associated with
automated data processing (ADP) retailer’s system. Most retailers will manual transactions. At the same time,
system, because such funding has not want to submit store-and-forward the provisions allow for better customer
been available since the April 1, 1994 transactions as soon as they possibly service to Food Stamp recipients. The
enactment of Public Law 103–66 can access the EBT system to minimize 24-hour timeframe is in place to protect
amending the FSA. the risk of insufficient funds in the recipients from problems associated
account. One retailer that is operating a with untimely submissions while
Back-Up System
store and forward pilot and was present providing retailers with a reasonable
In the proposed rule we presented an at the NACHA session confirmed that period within which to submit stored
electronic store-and-forward transaction this automated functionality is built into transactions. Because the use of credit is
option to State agencies as an alternative his system. However, since there may be prohibited under the Food Stamp Act,
to manual transactions. The rule some systems designed to forward the Department is upholding the 24-
proposed that State agencies could transactions in a batch process mode, hour timeframe requirement between
permit retailers with commercial EBT the Department is allowing a 24-hour renewed EBT system access and
equipment to use store-and-forward submission period to accommodate this submission of the store-and-forward
transactions at the retailer’s option system design. To reduce confusion, the transactions. Should the 24-hour
when the EBT system is inaccessible Department has revised the description window cross into the beginning of a
and the retailer is willing to assume of the 24-hour period to have a single new benefit issuance period, retailers
liability for the transaction. It was starting point, that is, when the system may nevertheless draw against all
proposed that retailers would have 24 again becomes available. available benefits in the account. If it is
hours from the time the transaction Three additional comments expressed determined through repeated client
occurred to forward it to the host. If the the concern that setting up a 24-hour complaints or agency oversight that
system were inoperable for more than a limited period for submission of retailers are abusing this process, the
24-hour period, the retailer would have transactions provided a potential for retailer may be required to discontinue
24 hours from the point when the fraud because processors do not have use of store-and-forward functionality.
system resumes operation to forward the the ability to monitor the timing of the Two other commenters were
transaction. transactions, leaving the monitoring up concerned that the rule as written raised
The proposed rule further stated that to the retailers. During the NACHA and issues of data integrity, audit trails and
in an instance where the store-and- EFTA sessions, EBT processors clarified security and could have unintended
forward transaction is denied due to their concern to be that the 24-hour impacts on other policies, e.g.,
insufficient benefits, the retailer could period is not auditable in the EBT adjustments and claims. Store-and-
resubmit the transaction for the balance system since the system does not have forward transactions are subject to the
in the account. The outstanding balance information on the availability of the same level of data and security
of the resubmitted transaction could not retailer system. The Department did not standards, edit checks, and PIN
be re-presented in future months. FNS intend to imply that EBT processors encryption requirements as any other
had previously approved two must track this time limit or take any EBT transaction. Therefore, the
operational EBT States to incorporate unusual action if the transaction date is Department does not agree that these
this model into their systems. older than 24 hours. Timely submission transactions pose an added data or
This was the most commented-on will be the retailer’s responsibility. security risk. In fact, several
provision in the proposed rule. Because However, if a delay of greater than 24 commenters at the NACHA and EFTA
the comments received raised hours on the part of the retailer or its sessions stated that the store-and-
significant concerns about security, data third party processor results in a client forward function was a secure

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Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations 18269

transaction and a significant purchase amount, the system would associated with testing the interface
improvement to manual voucher return a partial approval, immediately between the EBT system and the retailer
procedures, which can be misused by crediting the retailer for the balance or the retailer’s third party processor.
retailers and are less secure remaining in the account and debiting The Department expects that the total
transactions. Store-and-forward the client balance to zero. The retailer cost to implement the one-step process
transactions would be subject to the would retain liability for the difference, would be between 3–8 million dollars,
same adjustment and claim procedures and would not be allowed to resubmit and that the majority of the cost burden
as any other EBT transactions; however, any denied or partially approved store- (between 2–7 million dollars) falls on
there could be a need for additional and-forward transaction. Partial retailers making changes to their store
training to recipients because the date of approvals would only be granted for systems. Since these costs would be
the store-and-forward transaction would store-and-forward transactions,
spread out over thousands of retailers,
not necessarily coincide with their identified as such within the body of the
shopping date. transaction message. By using the there would not be a significant burden
Since publication of the proposed single-transaction approach, there is no on any one party. The remaining one
rule, there has been much discussion need to track the timing of the second million dollars in costs would be shared
within the EBT community about store- submission or its relationship to the equally by State agencies and the
and-forward transactions. Most of the initial transaction, which were concerns Federal government through the 50/50
debate and resulting concern surround raised in comments to the proposed reimbursement procedure. Cost
the concept of changing the purchase rule. It also eliminates any need for the estimates for the implementation of the
amount when resubmitting a transaction retailer to alter transaction data and one-step are based on 150 development
for payment after it has been denied for minimizes fraud concerns. and testing hours for States and
insufficient benefits. In this two-step The Department has considered the processors, plus 10 additional hours for
model, if the retailer receives a denial benefits and disadvantages related to each third party processor that must be
message [which includes the remaining both alternatives. The two-step method certified to a State EBT system.
balance in the account] for a store-and- described in the proposed rule has been Estimates also assume that once a
forward transaction, the retailer sends a tested, found to be viable, and worked processor develops this core
second message to the processor well in the demonstration environment. functionality for one State, it can be
requesting the remaining balance. These At the same time, the Department finds implemented in another State with a
transactions are not specifically the concerns raised by commenters to be minimal number of development and
identified to EBT system processors. valid. The one-step method discussed
implementation hours. It is the
Commenters believed that this could above is a cleaner solution and
Department’s assessment that the
open the door for additional data supported by industry transaction
manipulation, resulting in increased message standards; however, no retailer benefits to system integrity over the long
error and potential fraud. At the or EBT processor has yet attempted this run outweigh the costs involved in
NACHA and EFTA sessions, several process. Nevertheless, the Department is implementing this system option.
commenters provided positive confident that the one-step method is While developing the interim
comments on this model based on achievable, and in fact preferable, given language, the Department concluded
operational experience. There have been the inadequacies of the two-step method that store-and-forward requirements
no documented complaints from cited above. should stand on their own, and not be
recipients in the New Jersey, New York Consequently, under the interim addressed as a subpart of re-
and Pennsylvania pilots, while at the regulations, State agencies, at their presentation. Therefore, the proposed
same time there has proven to be a option, may allow retailers to changes to 7 CFR 274.12(m) have been
significant benefit to retailers and their implement the one-step store-and- removed from the interim rule, and
customers. There was also a great deal forward methodology herein described.
paragraph (m) will continue to deal
of support for this method due to the The retailer that has been operating a
two-step store-and-forward pilot as a solely with manual voucher procedures.
ease of implementation. However, the
demonstration waiver may continue to Instead, 7 CFR 274.12 (n) has been
Department recognizes that from an
oversight perspective, it is preferable to do so for up to three years from this redesignated as 7 CFR 274.12(o) and a
have an audit trail, which identifies rule’s effective date in order to facilitate new paragraph (n) addresses store-and-
store-and-forward transactions in order the transition from a two-step to one- forward.
to monitor fraudulent activity through step process. Implementation
the Agency’s retailer oversight system. Three commenters relayed concerns
Currently, in the store-and-forward that implementing store-and-forward as The interim and final provisions of
pilots, these transactions are not proposed would require processors to this rule are effective May 11, 2005.
specifically identified as ‘‘store-and- change their systems, consequently State agencies may implement the
forward,’’ so EBT processors and the increasing cost. Further information on required provisions anytime after May
Department [through the agency’s the costs associated with Store and 11, 2005, but no later than October 11,
ALERT system] have no way of knowing Forward was obtained at the NACHA 2005. The Department will review and
that these transactions are taking place. and EFTA sessions. Although
approve a State Agency’s
This raises significant concerns for the stakeholders did not provide specific
implementation plan for Store and
Department. cost information, several participants at
Forward, which preferably will include
A second alternative solution these sessions indicated that there are
no costs to EBT processors or the a phase-in schedule or shake-down
involving a single transaction has now
emerged. In this alternative approach, if government in the two step process; any period prior to statewide rollout. Based
there were no remaining benefits at all system changes in this model are born on review and analysis of comments
when the stored transaction is by the retailers. However, in the one- received, as well as experience gained
submitted, the transaction would be step process, EBT system changes through implementing the one-step
denied. However, if there were benefits, would be necessary to accommodate method, FNS plans to publish a store-
but not enough to cover the full this option as well as one-time costs and-forward final rule.

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18270 Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations

List of Subjects i. Paragraph (f)(4)(v) is amended by


■ (ii) * * *
removing the words ‘‘24 hours’’ and (B) * * * FNS may require that any
7 CFR Part 272 or all of these tests be repeated in
adding in their place the words ‘‘48
Alaska, Civil Rights, Food Stamps, hours’’; instances where significant
Grant Programs—social programs, ■ j. Paragraphs (f)(4)(vi) and (f)(4)(vii) are modifications are made to the system
Reporting and recordkeeping revised; after these tests are initially completed
requirements. ■ k. A new paragraph (f)(4)(viii) is or if problems that surfaced during
added; initial testing warrant a retest;
7 CFR Part 274
■ l. The first sentence in paragraph * * * * *
Administrative practice and (g)(3)(iii) is revised; (iii) * * * The State agency shall
procedure, Food stamps, Fraud, Grant ■ m. Paragraphs (g)(5)(i) and (g)(5)(ii) are provide a separate report after the
programs—social programs, Reporting revised; completion of the acceptance test only
and recordkeeping requirements, State ■ n. The first sentence in paragraph in instances where FNS is not present
liabilities. (g)(6)(ii) is amended by removing the at the testing or when serious problems
■ Accordingly, for the reasons set forth word ‘‘pilot’’ and adding in its place the are uncovered during the testing that
in the preamble, 7 CFR parts 272 and 274 word ‘‘project’’; remain unresolved by the end of the test
are amended as follows: ■ o. Paragraph (g)(10)(ii) is revised; session. * * *
■ 1. The authority citation for 7 CFR ■ p. The last two sentences of paragraph
* * * * *
parts 272 and 274 continues to read as (h)(1)(ii) are removed;
(4) Pilot project reporting. The State
follows: ■ q. Paragraph (h)(2) is revised, and
agency is required to report to FNS all
paragraph (h)(4)(ii)(D) is amended by
Authority: 7 U.S.C. 2011–2036. issues that arise during the pilot period.
adding a sentence to the end of the
Reports to FNS shall be provided as
PART 272—REQUIREMENTS FOR paragraph;
problems occur. In instances where the
PARTICIPATING STATE AGENCIES ■ r. The second sentence of paragraph
State agency must investigate the issue,
(i)(5)(i) is amended by removing the
FNS must receive the information no
■ 2. In § 272.1, paragraph (g)(168), word ‘‘publish’’ and adding in its place
later than one month after completion of
previously reserved, is added to read as the words ‘‘make available to third party
pilot operations.
follows: processors’’;
(d) Expansion requirements. The pilot
■ s. Paragraph (i)(6)(i)(B) is revised;
§ 272.1 General terms and conditions. and expansion schedule must be
■ t. Paragraphs (j)(1)(iii) and (k)(2)(ii) are
delineated in the State agency’s
* * * * * revised, and paragraph (k)(2)(iii) is
(g) * * * approved implementation plan. As part
added;
(168) Amendment No. 394. The ■ u. Paragraph (l)(2) is removed, and
of the plan, the State agency must
interim and final provisions of paragraphs (l)(3) through (l)(6) are indicate a suitable pilot area to serve as
Amendment No. 394 are effective May redesignated as paragraphs (l)(2) through the basis of the three-month analysis
11, 2005. State agencies may implement (l)(5), respectively; and and reporting; however, expansion can
the provisions anytime after May 11, ■ v. Paragraph (n) is redesignated as
occur simultaneously with pilot
2005 but no later than October 11, 2005. paragraph (o) and new paragraph (n) is operation. Submission of an Advanced
added. Planning Document Update to request
PART 274—ISSUANCE AND USE OF The revisions and additions read as FNS approval to implement and operate
COUPONS follows: the EBT system in areas beyond the
pilot area is only required in instances
■ 3. In § 274.12: § 274.12 Electronic Benefits Transfer where there are substantial changes to
■ a. The first sentence in paragraph (b)(1) issuance system approval standards. the implementation plan. However, if
is amended by adding the words ‘‘for * * * * * significant problems arise during the
development and implementation of (c) * * * (1) EBT planning APD. The pilot period or expansion, the
initial and subsequent EBT systems.’’ at State agency shall comply with the two- Department can require that roll-out be
the end. stage approval process for APDs in suspended until such problems are
■ b. Paragraph (b)(4) is amended by submitting an EBT system proposal to resolved.
removing the first sentence; FNS for approval. The Planning APD * * * * *
■ c. Paragraphs (c)(1) and (c)(2)(i) are shall contain the requirements specified (f) * * *
revised; under § 277.18(d)(1) of this chapter, (4) * * *
■ d. Paragraph (c)(2)(ii) is removed, and including a brief letter of intent, (vi) Ensure that retail store employees
paragraphs (c)(2)(iii) through (c)(2)(vii) planning budget, cost allocation plan, are trained in system operation prior to
are redesignated as paragraphs (c)(2)(ii) and schedule of activities and implementation. Retailer training shall
through (c)(2)(vi), respectively; deliverables. be offered by the State agency and
■ e. Newly redesignated paragraph (2) * * * include the provision of appropriate
(c)(2)(ii)(B) is amended by removing the (i) Functional demonstration. A written and program specific materials.
semicolon at the end of the second functional demonstration of the Retailers have the option to waive
sentence and adding a period in its place functional requirements prescribed in instruction by the State agency if they
and by adding a sentence to the end of paragraph (f) of this section in desire. State agencies shall direct
the paragraph; combination with the system retailers to confirm in writing that they
■ f. The first sentence of newly components described by the approved are waiving their option to training;
redesignated paragraph (c)(2)(iii) System Design is recommended in order (vii) Provide on-line read-only access
following the paragraph heading is to identify and resolve any problems to State EBT systems for compliance
revised; prior to acceptance testing. The investigations. The State agency is
■ g. Paragraph (c)(4) is revised and Department reserves the right to required to provide software and
paragraph (c)(5) is removed; participate in the Functional telecommunications capability as
■ h. Paragraph (d) is revised; Demonstration if one is conducted. necessary to FNS Compliance Branch

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Federal Register / Vol. 70, No. 68 / Monday, April 11, 2005 / Rules and Regulations 18271

Area offices, Regional offices and Field reasonable fees in the following (n) Store-and-Forward. As an
offices so that FNS compliance circumstances: alternative to manual transactions:
investigators, other appropriate FNS (i) Cost for the replacement of lost, (1) State agencies may opt to allow
personnel and investigators from the stolen or damaged equipment; retailers, at the retailer’s own choice and
Department’s Office of Inspector (ii) The cost of materials and supplies liability, to perform store-and-forward
General have access to the system in for POS terminals not provided by the transactions when the EBT system
order to conduct investigations of State agency; cannot be accessed for any reason. The
program abuse and alleged violations; (iii) Telecommunication costs for all retailer would be able to forward the
(viii) Ensure that FNS compliance non-EBT use by retailers when lines are transaction to the host one time within
investigators and investigators from the provided by the State agency. In 24 hours of when the system again
Department’s Office of Inspector addition, State agencies may remove becomes available. Should the 24-hour
General have access to EBT cards and phone lines from retailers in instances window cross into the beginning of a
accounts that are updated as necessary where there is significant misuse of the new benefit issuance period, retailers
to conduct food stamp investigations. lines. may draw against all available benefits
(g) * * * * * * * * in the account.
(3) * * * (4) * * * (2) State agencies may also opt, in
(iii) Identify the food stamp (ii) * * * instances where there are insufficient
household member’s account number (D) * * * State agencies may provide funds to authorize an otherwise
(the PAN) using a truncated number or retailers with additional terminals above approvable store-and-forward
a coded transaction number. * * * the minimum number required by this transaction, to allow the retailer to
paragraph at customer service booths or collect the balance remaining in the
* * * * *
(5) * * * other locations if appropriate. client’s account, in accordance with the
(i) The State agency shall permit food * * * * * requirements detailed in this section. In
stamp households to select their (i) * * * States that elect not to give retailers this
Personal Identification Number (PIN). (6) * * * option, all store-and-forward
(i) * * *
PIN assignment procedures shall be transactions with insufficient funds will
(B) The abbreviated statement of
permitted in accordance with industry nondiscrimination, which reads as be denied in full.
standards as long as PIN selection is follows: ‘‘The USDA is an equal (i) State Agencies may elect to allow
available to clients if they so desire and opportunity provider and employer.’’ In store and forward to provide remaining
clients are informed of this option. lieu of printing the required information balances to retailers as follows:
(ii) In general, the State agency shall on the EBT card, the State agency shall (A) The EBT processor may provide
replace EBT cards within two business provide each household a card jacket or partial approval of the store-and-
days following notice by the household sleeve containing the nondiscrimination forward transaction, crediting the
to the State agency that the card has statement. retailer with the balance remaining in
been lost or stolen. In cases where the the account through a one-step process;
State agency is using centralized card * * * * *
(j) * * * (B) The transaction should be in
issuance, replacement can be extended (1) * * * accordance with the standard message
to take place within up to five calendar (iii) Initiating and accepting format requirements for store and
days. In all instances, the State agency reimbursement from the appropriate forward; and
must ensure that clients have in hand an U.S. Treasury account through the (C) Re-presentation, as described in
active card and PIN with benefits Automated Standard Application for paragraph (m) of this section, to obtain
available on the card, within the time Payment (ASAP) system or other the uncollected balance from current or
frame the State agency has identified for payment process approved by FNS. At future months’ benefits shall not be
card replacement. the option of FNS, the State agency may allowed for store-and-forward
* * * * * designate another entity as the initiator transactions.
(10) * * * of reimbursement for food stamp * * * * *
(ii) Hands-on experience in the use of redemptions provided the entity is Dated: February 5, 2005.
the EBT equipment must be available acceptable to FNS and U.S. Treasury. Eric M. Bost,
for households that request it or * * * * *
demonstrate a need for that kind of Under Secretary for Food, Nutrition and
(k) * * * Consumer Services.
training; (2) * * *
[FR Doc. 05–7252 Filed 4–8–05; 8:45 am]
* * * * * (ii) Retailer transaction data submitted
BILLING CODE 3410–30–U
(h) * * * to FNS on a monthly basis. This data
(2) Authorized retailers shall not be must be submitted in the specified
required to pay costs essential to and format in accordance with the required
directly attributable to EBT system schedule. DEPARTMENT OF TRANSPORTATION
operations as long as the equipment or (iii) Data detailing by specified
services are provided by the State category the amount of food stamp Federal Aviation Administration
agency or its contractor and are utilized benefits issued or returned through the
solely for the Food Stamp Program. In EBT system. Data shall be provided in 14 CFR Part 25
addition, if Food Stamp Program a format and mechanism specified by
equipment is deployed under contract FNS to the FNS Account Management [Docket No. NM266; Special Conditions No.
to the State agency, the State agency Agent as the benefits become available 25–255A–SC]
may, with USDA approval, share to recipients. This data will be used to
increase or decrease the food stamp EBT Special Conditions: Airbus Model A320
appropriate costs with retailers if the Airplanes; Child Restraint System
equipment is also utilized for benefit funding authorization for the
commercial purposes. The State agency State’s ASAP account. AGENCY:Federal Aviation
may choose to charge retailers * * * * * Administration (FAA), DOT.

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