Pari

A SUMMER TRAINING PROJECT REPORT
ON
COMPARATIVE ANALYSIS BETWEEN TATA
MOTORS FINANCE LTD. WITH PRIVATE AND
PUBLIC SECTOR BANKS ( I.E. ICICI & SBI)
SUBMITTED IN THE PARTIAL
FULFILLMENT OF
POST GRADUATE DIPLOMA IN

BUSINESS ADMINISTRATION
(PGDBA)
SUBMITTED TO
FACULTY OF MANAGEMENT (PGDBA)
SUBMITTED BY.
PRITI SINGH
ROLL NO. 201222437
SYMBIOSIS CENTRE FOR DISTANCE

LEARNING (SCDL)
PUNE
1
SYMBIOSIS CENTRE FOR DISTANCE LEARNING

(SCDL)
Symbiosis Bhavan, 1065-B Gokhale Cross Road,
Model Colony, Pune-411016
Website: www.scdl.net
Program: _____________________________________________
Specialization:
FINANCE
Name of the Student:
PRITI SINGH
Registration Number:
201222437
Active Email ID:
pari888@gmail.com
Mobile Number:
9695839339, 8960794454
Name of Topic:
COMPARATIVE ANALYSIS BETWEEN
TATA MOTORS
FINANCE LTD. WITH PRIVATE AND PUBLIC
SECTOR BANKS
( I.E. ICICI & SBI)
NO OBJECTION CERTIFICATE
This is to certify that Priti Singh is permitted to use relevant data/information of this
organisation for his/her project as a partial fulfilment of the PGDBA Programme
We wish him/her all the success.
Seal of the company
Signature of the competent authority

of the institute / organisation
Place:
Date:
DECLARATION OF LEARNER
This is to declare that I have carried out this project work myself in partial fulfillment of
the PGDBAProgram of SCDL.
The work is original, has not been copied from anywhere else and not been submitted to
any other University/Institute for an award of any degree/diploma.
Date
Signature
Place
Name: PRITI SINGH
DECLARATION OF GUIDE
certified that the work incorporated in this Project Report Comparative Analysis Between
Tata Motors Finance Ltd. With Private And Public Sector Banks ( i.e. ICICI & SBI)
submitted by PRITI SINGH is her original work and completed under my guidance.
Material obtained from other sources has been duly acknowledged in the Project Report
Date
Signature Of Guide
Place
ACKNOWLEDGEMENT
No research can blossom from single persons mind without proper guidance, assistance
and inspiration from various quarters. My project was given its present shape by assistance
of many people whom I am greatly indebted to. I express my gratitude and indebtedness
toward the people who helped me during my project work.
This project report is a result of endless effort & immense degree of oil by many great
minds. It was pleasure to work in one of the most valuable Finance Company like TATA
MOTORS FINANCE LTD.
I express my sincere gratitude to Mr. ______________ for their support and guidance on
the ground of which I have acquired a new field of knowledge.
Lastly, I express my gratitude to my parents who financed this project and have been a
moral support to me during this project.
PRITI SINGH
201222437
PREFACE
In the emerging era, every industry must be considered a global industry. Today,
globalization is no longer an option but a strategic imperative for Tata Motors Finance
Ltd..
Tata Motors Finance Ltd. today is suitably prepared to launch itself into the realm of
worlds top three commercial vehicles manufacturers in the world. As oil is becoming ever
more expensive with no new discoveries that have shown promises for the masses,
unrestricted private car usage will not continue forever. The growing global population
will need a good public and private transport solution and cars will definitely be in the
forefront of the commercial vehicle portfolio of major commercial vehicle manufacturers
in the world and will continue to be in demand. Tata Motors Finance Ltd.stern European
manufacturers continue to be the powerhouse of the global cars industry, yet Tata Motors
Finance Ltd.stern Europe, can no longer claim to be the biggest base (in numerical terms)
of Cars and coach making; this now centers on China, but with India becoming an
increasing force. This is a challenge and an opportunity for Tata Motors Finance Ltd. for
making its presence felt in the global Cars industry.
TABLE OF CONTENTS
Introduction
About The Topic
Objective of Study
Research Methodology
Significance & Scope
Present Scanrio Of Indian Banking Finance Industry
Indian Banking Industry
Introduction Of Tata Motors Finance Ltd.
Loan Appraisal And Terms/Conditions
Whistle Blower Policy
Interest Rate & Gradation Of Risk
Introduction Of SBI
SBI New Car Loan Scheme
Introduction Of ICICI Bank
Car Loans In India - The Most Preferred Financier
SWOT Analysis
Analysis Of This Project
Significance And Scope
Research Methodology
Analysis Of Data
Project Findings
Reason S For Highly Use Of TMFL Four Wheeler Loan
Conclusion
Suggestion & Recommendation
Bibliography
Appendix-Questionnaire
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14
15
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27
35
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55
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74
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81
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96
98
100
102
INTRODUCTION
INRODUCTION
ABOUT THE TOPIC:.
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Tata Motors Finance Ltd. has opportunities to increase its exports significantly, particularly
with the new and contemporary product offerings in mass rapid passenger transportation
Cars. The Company is also setting up / exploring manufacturing footprint overseas that
would combine these product advantages with local operations and sourcing in these
markets. But the acid test for a Wellmanaged company like Tata Motors Finance Ltd. will
be its ability to conceive, develop, and implement and effective global strategy for its Cars
products.
Today, Tata Motors activities are indeed global and if the company wishes to grow
towards global operations and markets in the Cars industry, Tata Motors Finance Ltd. must
design and implement a global strategy. This global strategy will be ansTata Motors
Finance Ltd.r to an array of questions like:
How should a multiproduct company like Tata Motors Finance Ltd. choose the
product line to launch into the global market?
What factors make some markets more strategically favorable than others?
What should Tata Motors Finance Ltd. consider in determining the right mode of
entry?
How should Tata Motors Finance Ltd. transplant the corporate DNA as it enters the
new markets?
What approaches should the company use to win the local battles?
How rapidly should Tata Motors Finance Ltd. expand globally in the Cars industry?
In this project work, I would work on designing and conceiving a global Cars finance
strategy for Tata Motors Finance Ltd. that answers the questions posed above using the
management skills and techniques bestowed to me during my stint at Lucknow
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OBJECTIVE
To know about gross profit and net profit of SBI & ICICI in case of four wheeler
finance.
First and foremost objective is to find out the reasons for using of Four wheeler
loan from SBI or ICICI BANK.
To find out the services that other bank given to their customer
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To build the relationship with the customers and to follow up them, make sure that
they are satisfied with the products.
To maintain good relationship with the corporate employees.
To place TMFL Four wheeler loan ahead of the competitors SBI & ICICI
To know where should invest money.
.
RESEARCH METHODOLOGY
Research methodology is a methodology for collecting all sorts of information & data
pertaining to the subject in question. The objective is to examine all the issues involved &
conduct situational analysis. The methodology includes the overall research design,
sampling procedure & fieldwork done & finally the analysis procedure. The methodology
used in the study consistent of sample survey using both primary & secondary data. The
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primary data has been collected with the help of questionnaire as well as personal
observation book, magazine;
Journals have been referred for secondary data. The questionnaire has been drafted &
presented by the researcher himself.
Sample Size:
Sample of 200 people was taken into study, and their data was collected
Sampling Technique:
To study the Project, a Simple Random Sampling technique is used.
Data Collection:
Collection of data is done by
Secondary Data & through
Questionnaire
i.e., Primary data was collected through Questionnaire.
SIGNIFICANCE & SCOPE

The geographical scope of the study is restricted to Lucknow only with sample size
of 200 people.
All the analysis and suggestions are based on the analysis of the both primary and
secondary data.
Therefore the scope of the study revolves around the following aspects: Consumer perception towards Four wheeler loan& Four wheeler loan
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Consumer awareness about Four wheeler loanscheme & Share and its
benefit.
Aware the Bank about the customer problems, especially in case of Share
Marker.
PRESENT SCANRIO OF INDIAN BANKING FINANCE

INDUSTRY
The Indian Banking finance industry, which is governed by the Banking Regulation Act of
India, 1949 can be broadly classified into two major categories, non-scheduled banks and
scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks.
In terms of ownership, commercial banks can be further grouped into nationalized banks,
the State Bank of India and its group banks, regional rural banks and private sector banks
(the old/ new domestic and foreign). These banks have over 67,000 branches spread across
the country.
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The first phase of financial reforms resulted in the nationalization of 14 major banks in
1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a
significant growth in the geographical coverage of banks. Every bank had to earmark a
minimum percentage of their loan portfolio to sectors identified as priority sectors. The
manufacturing sector also grew during the 1970s in protected environs and the banking
sector was a critical source. The next wave of reforms saw the nationalization of 6 more
commercial banks in 1980. Since then the number of scheduled commercial banks
increased four-fold and the number of bank branches increased eight-fold.
After the second phase of financial sector reforms and liberalization of the sector in the
early nineties, the Public Sector Banks (PSB) s found it extremely difficult to compete with
the new private sector banks and the foreign banks. The new private sector banks first
made their appearance after the guidelines permitting them Tata Motors Finance Ltd.re
issued in January 1993. Eight new private sector banks are presently in operation. These
banks due to their late start have access to state-of-the-art technology, which in turn helps
them to save on manpower costs and provide better services.
During the year 2000, the State Bank Of India (SBI) and its 7 associates accounted for a 25
percent share in deposits and 28.1 percent share in credit. The 20 nationalized banks
accounted for 53.2 percent of the deposits and 47.5 percent of credit during the same
period. The share of foreign banks (numbering 42), regional rural banks and other
scheduled commercial banks accounted for 5.7 percent, 3.9 percent and 12.2 percent
respectively in deposits and 8.41 percent, 3.14 percent and 12.85 percent respectively in
credit during the year 2000.
Current Scenario
The industry is currently in a transition phase. On the one hand, the PSBs, which are the
mainstay of the Indian Banking system are in the process of shedding their flab in terms of
excessive manpower, excessive non Performing Assets (Npas) and excessive governmental
equity, while on the other hand the private sector banks are consolidating themselves
through mergers and acquisitions.
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Interest Rate Scene

The two years, post the East Asian crises in 1997-98 saw a climb in the global interest
rates. It was only in the later half of FY01 that the US Fed cut interest rates. India has
however remained more or less insulated. The past 2 years in our country was
characterized by a mounting intention of the Reserve Bank of India (RBI) to steadily
reduce interest rates resulting in a narrowing differential between global and domestic
rates.
The RBI has been affecting bank rate and CRR cuts at regular intervals to improve
liquidity and reduce rates. The only exception was in July 2000 when the RBI increased
the Cash Reserve Ratio (CRR) to stem the fall in the rupee against the dollar. The steady
fall in the interest rates resulted in squeezed margins for the banks in general.
GOVERNMENTAL POLICY
After the first phase and second phase of financial reforms, in the 1980s commercial banks
began to function in a highly regulated environment, with administered interest rate
structure, quantitative restrictions on credit flows, high reserve requirements and
reservation of a significant proportion of lendable resources for the priority and the
government sectors. The restrictive regulatory norms led to the credit rationing for the
private sector and the interest rate controls led to the unproductive use of credit and low
levels of four wheeler loan and growth. The resultant financial repression led to decline in
productivity and efficiency and erosion of profitability of the banking sector in general.
INDIAN BANKING INDUSTRY

The banking
Section will navigate through all the aspects of the Banking System in India. It will
discuss upon the matters with the birth of the banking concept in the country to new
players adding their names in the industry in coming few years.
The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA)
and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under
three separate heads with one page dedicated to each bank.
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However, in the introduction part of the entire banking cosmos, the past has been well
explained under three different heads namely:
History of Banking in India
Nationalisation of Banks in India
Scheduled Commercial Banks in India
The first deals with the history part since the dawn of banking system in India.
Government took major step in the 1969 to put the banking sector into systems and it
nationalised 14 private banks in the mentioned year. This has been elaborated in
Nationalisation of Banks in India. The last but not the least explains about the scheduled
and unscheduled banks in
India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled
commercial banks. The description along with a list of scheduled commercial banks are
given on this page
INTRODUCTION OF TATA MOTORS FINANCE LTD.

OVERVIEW OF TATA MOTOR FINANCE LTD.
Over five decades of expertise in vehicle financing, Tata Motors Finance Ltd, is a
subsidiary company of Tata Motors Ltd. Established in 1957, Tata Motors Finance Ltd. are
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engaged in financing entire range of Passenger Cars & Commercial Vehicles manufactured
by Tata Motors Ltd.
With a core purpose to reach out & help customers realize the dream of owning a TATA
vehicle easily, Tata Motors Finance Ltd. are present across 150+ locations and at all Tata
Motors Ltd authorized dealerships.
Tata Motors Finance Limited (the Company) has adopted this Fair Practices Code
(Code) to provide to the customers effective overview of practices in terms of the
Reserve Bank of India (RBI) Circular No. RBI/2011-12/470 dated March 26, 2012,
which will be followed by the Company in respect of the financial facilities and services
offered by the Company to its customers. The Code will facilitate the customers to take
informed decisions in respect of the financial facilities and services to be availed by them
and will apply to any loan that the Company may sanction and disburse.
Driven by the trust of more than 2 million customers, Tata Motors Finance Ltd. are the
largest financiers of vehicles manufactured by Tata Motors Ltd. Schemes designed to suit
every customer requirement, flexible repayment options, hassle-free eligibility criteria,
simple documentation and fast sanctioning process makes us the preferred choice of any
customer desirous of owning a Tata Car or Commercial vehicle.
WHY TATA MOTORS FINANCE LTD.
TATA MOTORS FINANCE LTD. offers a combination of growth prospects, fairness and a
great work culture. Tata Motors Finance Ltd. offer challenging assignments and ample
opportunities to train, learn, and execute the most demanding assignments. Tata Motors
Finance Ltd. believe that investing in people's growth reaps the best dividend. Tata Motors
Finance Ltd. provide programmes in Leadership and Learning for its employees.
Addressing the ever-changing needs of its employees, TATA MOTORS FINANCE LTD.
has created an e-learning solution available to all its employees. It is a virtual campus with
a 'Training on Demand' facility enabling individuals to be in complete charge of their own
learning experience.
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Our appraisal process is fair and transparent. It ensures that position is decided upon by a
fair and open merit system and not by extraneous factors.
TATA MOTORS FINANCE LTD. offers you career opportunities in core business
functions like Sales, Collections, Credit, Risk , Operations etc.
Our commitment to human values and social responsibility have played a significant role
in our success story so far. A career at TATA MOTORS FINANCE LTD. means a life long
opportunity to explore your potential, continuous growth, and working with the finest
minds in the industry respect for the right to privacy and the right to be heard, and that in
all matters equal opportunity is provided to those eligible and decisions are based on merit.
The Code would be made available on the web site of the Company in English and
vernacular languages. The Code will be displayed by the Company in all its branch office
premises in English and vernacular languages.
OBJECTIVE OF THE CODE

This Code has been developed to:
Promote good, fair and trustworthy practices by setting minimum standards in dealing with
the customers;
Increase transparency to enable the customers to have a better understanding of what they
can reasonably expect of the services;
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Encourage market forces, through competition, to achieve higher operating standards;

Promote a fair and cordial relationship between the customers and the Company.
TMFL KEY COMMITMENTS AND DECLARATIONS

Tata Motors Finance Ltd. shall act efficiently, fairly and diligently while dealing with all
our customers by:
Meeting the commitments and standards in this Code for the financial products and
services, Tata Motors Finance Ltd. offer, and the procedures and practices our staff follow;
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Ensuring that all the financial services comply with all the relevant laws and regulations;
Providing professional, courteous and speedy services;
Providing accurate and timely disclosure of terms and coonditions, costs, rights and
liabilities as regards to the financial transactions.
Tata Motors Finance Ltd. shall help the customer understand how our financial products
and services work, by:
Giving verbal and written information/communication about the financial schemes in
Hindi and/or English and/or local vernacular language or a language understood by the
borroTata Motors Finance Ltd.
Ensuring that our advertising & promotional literature is clear and is not misleading;
Explaining financial implications of the transactions;
Helping the customer to choose the financial scheme.
Tata Motors Finance Ltd. shall deal quickly and proactively with things that go wrong by:
Correcting mistakes quickly;
Attending customer complaints quickly;
Telling our customers how to take their complaint forward if the customers are still not
satisfied with our assistance;
Reversing any charges that Tata Motors Finance Ltd. apply due to our mistake.
NON-DISCRIMINATION POLICY
Tata Motors Finance Ltd. will not discriminate between our customers on the basis of
gender, race or religion.
APPLICATIONS FOR LOANS AND THEIR PROCESSING

a) Loan application forms issued by the Company shall include necessary information
which affects the interest of the borrower to enable the borrower to take an
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informed decision. The loan application form shall indicate the documents required
to be submitted along with the loan application form.
b) The Company shall issue an acknowledgement receipt for all loan applications.
Loan applications shall be disposed of within Tata Motors Finance Ltd.nty (21)
days or such extended time as may be mutually agreed between the borrower and
the Company from the date of receipt of the application form completed in all
respects and the same shall be stated on the acknowledgement issued.
c) If any additional details/ documents are required, the same shall be intimated to the
borrowers immediately.
LOAN APPRAISAL AND TERMS/CONDITIONS

a) The Company shall conduct a due diligence on the credit worthiness of the borrower,
which will be an important parameter for taking decision on the application. The
assessment would be in line with the Companys credit policies, norms and procedures in
respect thereof.
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b) The borrower would be informed by means of a written sanction letter about the amount
of the loan sanctioned or otherwise. The said letter shall contain the terms and conditions
including the annualized rate of interest and the method of application thereof.
c) The Company shall obtain an acceptance from the borrower on the said sanction letter
with the borrowers signature under the caption I/TATA MOTORS FINANCE LTD.
ACCEPT ALL THE TERMS AND CONDITIONS WHICH HAVE BEEN READ AND
UNDERSTOOD BY ME/US. The Company shall maintain a record of such acceptance.
d) The Company shall invariably be bound to furnish a copy of the loan agreement along
with a copy of all enclosures quoted in the loan agreement to all the borrowers at the time
of sanction/ disbursement of loans. The Company shall ensure that the loan agreement and
all enclosures furnished to all borrowers contains the terms and conditions and the rate of
interest in the form of a Term Sheet, which shall be annexed to the loan agreement.
e) The Company shall mention the penal interest charged for late repayment in bold in the
loan agreement.
6. Disbursement of loans including changes in terms and conditions:
a) The Company has adopted interest rate model and has framed appropriate internal
principles and procedures for determining and ensuring that the interest rates, processing
and other charges are not excessive. The Company shall, at the time of disbursal, ensure
that the interest rate, processing and other charges on loan and advances are in strict
adherence to above referred internal principles and procedures. Interest rate model has
been made available on the website of the Company (www.tmf.co.in)..
b) The disbursement will be done immediately upon compliance of all the terms and
conditions of the sanction letter by the borrower.
c) The Company shall give a notice to the borrower in case of any change in the terms and
conditions including disbursement schedule, interest rates, service charges, pre-payment
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charges etc. The Company shall also ensure that changes in interest rates and charges are
effected only prospectively.
7. Post Disbursal Supervision:
a) Any decision to recall/accelerate payment or performance shall be in consonance with
the loan agreement.
b) All securities offered by the borrower shall be released on repayment of all dues or on
realization of the outstanding amount of loan subject to any legitimate right or lien for any
other claim, the Company may have against the borrower. If such right of set off is to be
exercised, the borrower shall be given notice about the same with full particulars about the
remaining claims and the conditions under which the Company is entitled to retain the
securities till the relevant claim is settled/paid.
c) The Company shall adhere to guidelines issued by RBI as regards to repossession of
vehicles. To ensure transparency, the terms and conditions of the contract/loan agreement
shall also contain provisions regarding:
i. notice period before taking possession;
ii. circumstances under which the notice period can be waived;
iii. the procedure for taking possession of the security;
iv. a provision regarding final chance to be given to the borrower for repayment of loan
before the sale / auction of the property;
v. the procedure for giving repossession to the borrower; and vi. the procedure for sale /
auction of the property.
General
a) The Company shall not interfere in the affairs of the borrower except for the purposes
provided in the loan agreement unless new information not earlier disclosed by the
borrower has come to the notice of the Company.
b) In the matter of recovery of loans, the Company shall not resort to undue harassment
like bothering the borrowers at odd hours, use of muscle power for recovery of loans etc.
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c) The Company will call delinquent customers between 0700 hrs to 2100 hrs unless
special circumstances of the borrowers business require to call them otherwise outside the
hours mentioned.
d) The Company may arrange for enforcing security charged with it of the delinquent
borrower, if required, with an aim only to recover dues and will not be aimed at whimsical
deprivation of the property.
e) The Company shall ensure that the entire process of enforcing its security, valuation and
realisation thereof be fair and transparent.
f) In case of receipt of a request from the borrower for transfer of the borrower account,
the consent or otherwise i.e. objection of the Company, if any, shall be conveyed within
twenty (21) days from the date of receipt of such request. Such transfer shall be as per
transparent contractual terms in consonance with law.
Complaint Redressal Mechanism
a) The company has established a Customer Care Centre with Toll Free Number (1800209-0188) for its customers to record their query, request or complaints/grievances. This
centre would be operational between 10.00 am to 06.00 pm on Monday to Saturday. In
addition, the customers can also email their grievances on customercare@tmf.co.in or
register the same online on the Website(www.tmf.co.in).
b) The Customers may visit any of the branches of the Company to discuss in person
any issue or requirement in connection with their transactions. Detailed addresses of the
branches are made available on the Website of the Company and can also be availed
through Customer Care Center.
c) The Company has established 3 level mechanism to address customer grievances as
follows:
Level 1: Branch Manager / Area Manager
Level 2: State Business Head
Level 3: Regional Business Head
d) The Company has empowered its employees in these levels to take appropriate
decisions for all customer related issues and transactions.
e) However, in case the
customer is not satisfied with the response, the Company
undertakes to examine the matter and respond to the customer with its response within a
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reasonable time frame. The following matrix has been established to deal with such
escalations for customers:
Escalation 1: Head-Customer Care
Escalation 2: Executive Vice President-Business Support Group
The customers may direct their letters of such escalations to the above authorities
at Tata Motors Finance Ltd, II Floor, A Wing, I Think Techno Campus, Off Phokhran Road
2, Thane (Tata Motors Finance Ltd.st), Maharashtra, 400 607.
10. Periodic Review
a) The Company shall request the customer to provide feedback on the services rendered.
This can be done through direct contact by staff, or via email to customercare@tmf.co.in,
on its Website, letters to Head Office or through specific customer satisfaction surveys that
may be conducted from time to time.
b) A periodical review of the Code and the functioning of the grievances redressal
mechanism at various levels of management would be undertaken by the Company and a
consolidated report of such reviews shall be submitted to the Board of Directors of the
Company at regular intervals.
The Company shall abide by this Code following the spirit of the Fair Practices Code and
in the manner it may be applicable to its business.
WHISTLE BLOWER POLICY

TATA MOTORS FINANCE LIMITED
1. Preface
26
a. The Company believes in the conduct of the affairs of its constituents in a fair and
transparent manner by adopting highest standards of professionalism, honesty, integrity
and ethical behaviour. Towards this end, the Company has adopted the Tata Code of
Conduct (the Code),
which lays down the principles and standards that should govern the actions of the
Company and its employees. Any actual or potential violation of the Code, howsoever
insignificant or perceived as such, would be a matter of serious concern for the Company.
The role of the employees in pointing out such violations of the Code cannot be
undermined. There is a provision under the Code requiring employees to report violations,
which states:
25. Reporting Concerns Every employee of a Tata Company shall promptly report to the
management any actual or possible violation of the Code or an event he becomes aware of
that could affect the business or reputation of his or any other Tata Company.
Accordingly, this Whistle Blower Policy (the Policy) has been formulated with a view to
provide a mechanism for employees of the Company to approach the Chief Ethics
Counsellor / Ethics Counsellor/ Chairman of the Audit Committee of the Company.
2. Definitions
The definitions of some of the key terms used in this Policy are given below.
Capitalised terms not defined herein shall have the meaning assigned to them under the
Code.
a. Audit Committee means the Audit Committee constituted by the Board of Directors of
the Company in accordance with Section 292A of the Companies Act, 1956.
b. Employee means every employee of the Company (whether working in India or
abroad), including the Directors in the employment of the Company.
c. Code means the Tata Code of Conduct.
d. Investigators mean those persons authorized, appointed, consulted or approached by
the Chief Ethics Counsellor/ Ethics Counsellor/ Chairman of the Audit Committee and
includes the auditors of the Company and the police.
e. Protected Disclosure means any communication made in good faith that discloses or
demonstrates information that may evidence unethical or improper activity.
f. Subject means a person against or in relation to whom a Protected Disclosure has
been made or evidence gathered during the course of an investigation.
g. Whistle Blower means an Employee making a Protected Disclosure under this Policy.
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3. Scope
a. This Policy is an extension of the Tata Code of Conduct. The Whistle Blowers role is
that of a reporting party with reliable information. They are not required or expected to act
as investigators or finders of facts, nor would they determine the appropriate corrective or
remedial action that may be warranted in a given case.
b. Whistle Blowers should not act on their own in conducting any investigative activities,
nor do they have a right
to participate in any investigative activities other than as
requested by the Chief Ethics Counsellor or the Ethics Counsellor or the Chairman of the
Audit Committee or the Investigators.
c. Protected Disclosure will be appropriately dealt with by the Chief Ethics Counsellor or
the Ethics Counsellor or the Chairman of the Audit Committee, as the case may be.
4. Eligibility
All Employees of the Company are eligible to make Protected Disclosures under the
Policy. The Protected Disclosures may be in relation to matters concerning the Company
or any other Tata Company.
5. Disqualifications
a. While it will be ensured that genuine Whistle Blowers are accorded complete protection
from any kind of unfair treatment as herein set out, any abuse of this protection will
warrant disciplinary action
b. Protection under this Policy would not mean protection from disciplinary action arising
out of false or bogus allegations made by a Whistle Blower knowing it to be false or bogus
or with a mala fide intention.
c. Whistle Blowers, who make any Protected Disclosures, which have been subsequently
found to be mala fide or malicious or Whistle Blowers who make 3 or more Protected
Disclosures, which have been subsequently found to be frivolous, baseless or reported
otherwise than in good faith, will be disqualified from reporting further Protected
Disclosures under this Policy.
6. Procedure
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a. All Protected Disclosures concerning financial/accounting matters should be addressed

to the Chairman of the Audit Committee of the Company for investigation.
b. In respect of all other Protected Disclosures, those concerning the Chief Ethics
Counsellor and employees at the levels of Vice President and above should be addressed to
the Chairman of the Audit Committee of the Company and those concerning other
employees should be addressed to
the Chief Ethics Counsellor or the Ethics Counsellor of the Company.
c. The contact details of the Chairman of the Audit Committee of the Company are as
under:
Mr Hoshang N Sinor
764 F, Sarosh Court,
Tilak Road,
Dadar,
Mumbai 400014
E mail id: hoshang.sinor@3i-infotech.com
The contact details of the Chief Ethics Counsellor of the Company are as
under:
Mr Nagesh Pinge
Tata Motors Finance Limited
Bombay House
24, Homi Mody Street,
Mumbai 400 001.
E mail id: nagesh.pinge@tatamotors.com
The contact details of the Ethics Counsellor of the Company are as under:
Mr. T C Sajit
Tata Motors Finance Limited
I- Think Techno Campus Building A 2nd Floor, Off Pokhran Road 2,
Thane Tata Motors Finance Ltd.st 400 607.
E mail id: Sajit.TC@tmf.co.in
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d. If a protected disclosure is received by any executive of the Company other than

Chairman of Audit Committee or the Chief Ethics Counsellor or the Ethics Counsellor, the
same should be forwarded to the Companys Chief Ethics Counsellor or Ethics Counsellor
or the Chairman of the Audit Committee for further appropriate action. Appropriate care
must be taken to keep the identity of the Whistle Blower confidential.
e. Protected Disclosures should preferably be reported in writing so as to ensure a clear
understanding of the issues raised and should either be typed or written in a legible
handwriting in English, Hindi or in the regional language of the place of employment of
the Whistle Blower.
Alternatively, Protected Disclosures can also be reported orally by leaving a voice mail on
the following toll free line of the Company 1800 224440 or on tel no. 022-6665 7707. Oral
reports will normally be documented by the Chief Ethics Counsellor / Ethics Counsellor/
Chairman of the Audit Committee accessing the voice mail by a written transcription of the
oral report.
f. The Protected Disclosure should be forwarded under a covering letter which shall bear
the identity of the Whistle Blower. The Chairman of the Audit Committee / Chief Ethics
Counsellor/ Ethics Counsellor, as the case may be shall detach the covering letter and
forward only the Protected Disclosure to the Investigators for investigation.
g. Protected Disclosures should be factual and not speculative or in the nature of a
conclusion, and should contain as much specific information as possible to allow for
proper assessment of the nature and extent of the concern.
h. For the purpose of providing protection to the Whistle Blower, the Whistle Blower
should disclose his/her identity in the covering letter forwarding such Protected Disclosure.
7. Investigation
a. All Protected Disclosures reported under this Policy will be thoroughly investigated by
the Chief Ethics Counsellor / Ethics Counsellor/ Chairman of the Audit Committee of the
Company who will investigate / oversee the investigations under the authorization of the
Audit Committee.
b. The Chief Ethics Counsellor / Ethics Counsellor/ Chairman of the Audit Committee may
at his discretion, consider involving any Investigators for the purpose of investigation.
30
c. The decision to conduct an investigation taken by the Chief Ethics Counsellor / Ethics
Counsellor/ Chairman of the Audit Committee is by itself not an accusation and is to be
treated as a neutral fact-finding process. The outcome of the investigation may not support
the conclusion of the Whistle Blower that an improper or unethical act was committed.
d. The identity of a Subject and the Whistle Blower will be kept confidential to the extent
possible given the legitimate needs of law and the investigation.
e. Subjects will normally be informed of the allegations at the outset of a formal
investigation and have opportunities for providing their inputs during the investigation.
f. Subjects shall have a duty to co-operate with the Chief Ethics Counsellor / Ethics
Counsellor/ Chairman of the Audit Committee
or any of the Investigators during
investigation to the extent that such co-operation will not compromise self-incrimination
protections available under the applicable laws.
g. Subjects have a right to consult with a person or persons of their choice, other than the
Chief Ethics Counsellor / Ethics Counsellor/ Investigators and/or members of the Audit
Committee and/or the Whistle Blower.
Subjects shall be free at any time to engage counsel at their own cost to represent them in
the investigation proceedings. However, if the allegations against the subject are not
sustainable, then the Company may see reason to reimburse such costs.
h. Subjects have a responsibility not to interfere with the investigation.
Evidence shall not be withheld, destroyed or tampered with, and witnesses shall not be
influenced, coached, threatened or intimidated by the Subjects.
i. Unless there are compelling reasons not to do so, Subjects will be given the opportunity
to respond to material findings contained in an investigation report. No allegation of
wrongdoing against a Subject shall be considered as maintainable unless there is good
evidence in support of the allegation.
j. Subjects have a right to be informed of the outcome of the investigation. If allegations
are not sustained, the Subject should be consulted as to whether public disclosure of the
investigation results would be in the best interest of the Subject and the Company.
k. The investigation shall be completed normally within 45 days of the receipt of the
Protected Disclosure.
8. Protection
a. No unfair treatment will be meted out to a Whistle Blower by virtue of his/her having
reported a Protected Disclosure under this Policy. The Company, as a policy, condemns
31
any kind of discrimination, harassment, victimization or any other unfair employment

practice being adopted
against Whistle Blowers. Complete protection will, therefore, be given to Whistle Blowers
against any unfair practice like retaliation, threat or intimidation of termination/suspension
of service,
disciplinary action, transfer, demotion, refusal of promotion, or the like
including any direct or indirect use of authority to obstruct the Whistle Blowers right to
continue to perform his duties/functions including making further Protected Disclosure.
The Company will take steps to minimize difficulties, which the Whistle Blower may
experience as a result of making the Protected Disclosure. Thus, if the Whistle Blower is
required to give evidence in criminal or disciplinary proceedings, the Company will
arrange for the Whistle Blower to receive advice about the procedure, etc.
b. A Whistle Blower may report any violation of the above clause to the Chairman of the
Audit Committee, who shall investigate into the same and recommend suitable action to
the management.
c. The identity of the Whistle Blower shall be kept confidential to the extent possible and
permitted under law.
d. Any other Employee assisting in the said investigation shall also be protected to the
same extent as the Whistle Blower.
9. Investigators
a. Investigators are required to conduct a process towards fact-finding and analysis.
Investigators shall derive their authority and access rights from the Chief Ethics Counsellor
/ Ethics Counsellor/ Audit Committee when acting within the course and scope of their
investigation.
b. Technical and other resources may be drawn upon as
necessary to augment the
investigation. All Investigators shall be independent and unbiased both in fact and as
perceived. Investigators have a duty of fairness, objectivity, thoroughness, ethical behavior,
and observance of legal and professional standards.
c. Investigations will be launched only after a preliminary review by the Chairman of the
Audit Committee or the Chief Ethics Counsellor or the Ethics Counsellor as the case may
be, which establishes that:
i. the alleged act constitutes an improper or unethical activity or conduct, and ii. the
allegation is supported by information specific enough to be investigated or in cases where
the allegation is not supported by specific information, it is felt that the concerned matter is
32
worthy of management review. Provided that such investigation should not be undertaken
as an investigation of an improper or unethical activity or conduct.
10. Decision
If an investigation leads the Chief Ethics Counsellor / Ethics Counsellor/ Chairman of the
Audit Committee to conclude that an improper or unethical act has been committed, the
Chief Ethics Counsellor / Ethics Counsellor/ Chairman of the Audit Committee shall
recommend to the management of the Company to take such disciplinary or corrective
action as the Chief Ethics Counsellor / Ethics Counsellor/ Chairman of the Audit
Committee may deem fit. It is clarified that any disciplinary or corrective action initiated
against the Subject as a result of the findings of an investigation pursuant to this Policy
shall adhere to the applicable personnel or staff conduct and disciplinary procedures.
11. Reporting
The Chief Ethics Counsellor/ Ethics Counsellor shall submit a report to the Chairman of
the Audit Committee on a regular basis about all Protected Disclosures referred to him/her
since the last report together with the results of investigations, if any.
12. Retention of documents
All Protected Disclosures in writing or documented along with the results of investigation
relating thereto shall be retained by the Company for a minimum period of seven years.
13. Amendment
The Company reserves its right to amend or modify this Policy in whole or in part, at any
time without assigning any reason whatsoever. However, no such amendment or
modification will be binding on the Employees unless the same is notified to the
Employees in writing.
OUR CORE VALUES

Integrity
Tata Motors Finance Ltd. conduct all our business transactions in a fair, transparent and
honest way and everything Tata Motors Finance Ltd. do stands the test of public scrutiny.
Care & Concern
33
Tata Motors Finance Ltd. value our employees and other stakeholders and care for their
satisfaction and Wellbeing at all times
Commitment
Tata Motors Finance Ltd. are committed to fulfill our promises to all our stakeholders
Excellence
Tata Motors Finance Ltd. drive a passion for excellence in our work and continuously
strive to improve our performance
Creativity & Innovation
Tata Motors Finance Ltd. encourage employees to create products, services and processes
in the changing business environment, focusing on customers
Assured Loan Scheme
Have Cash? Want to own a Car and make four wheeler loans for future too?
Have you planned a Holiday next year, but want a Car Now?
Need to renovate your House & want a New Car?
Why block your money in your Car. Avail minimum loan with minimum documents.
Quick approval, Loan amount up to 60% of cost of the Car. Conditions Apply.
All loan approvals are at the sole discretion of Tata Motors Finance Ltd. Schemes, Offers,
terms & conditions apply and are subject to change without any prior notice
INTEREST RATE & GRADATION OF RISK

Preamble:
Reserve Bank of India vide its notification dated January 2, 2009 have directed all NBFCs
that rates of interest and the approach for gradation of risks shall be made available on the
web-site of the companies.
34
Rate of Interest:
Company is fixing its Reference Lending Rate (RLR) based on the cost of fund, inherent
risk of business and cost of operation. Reference Lending Rate of TMFL till 31 March 09
was 16.0 %.
W.e.f 1 April 2009 , in view of the decrease in borrowing costs, the RLR has been fixed at
15.75%
Approach for Gradation of Risk
TMFL is primarily in financing activity of vehicles manufactured by Tata Motors Ltd.
Broadly the risk of this business would depend on the risk associated with the Product and
the Customer.
Following Matrix will be used for arriving at product specific Base Lending Rate (BLR)
M & HCV Trucks : RLR minus 100 basis points
LCV & ICV trucks : RLR
All Buses & Winger : RLR plus 50 basis points
ACE : RLR plus 100 basis points
207 DI : RLR plus 150 basis points
MAGIC : RLR plus 200 basis points
CAR : RLR
Risk associated to customer will depend on various factors like Loan to Value ratio, Tenure
of the Loan, Geography (Location), and usage. The Risk factor would be converted into an
additional charge and added onto the Base lending Rate (BLR) to give the final IRR for the
product.
Maximum risk premium for any customer for all risk put together with the BLR will not
exceed 7% over the RLR.
INTRODUCTION OF SBI
The origin of the State Bank of India goes back to the first decade of the nineteenth
century with the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. Three
35
years later the bank received its charter and was re-designed as the Bank of Bengal (2
January 1809). A unique institution, it was the first joint-stock bank of British India
sponsored by the Government of Bengal. The Bank of Bombay (15 April 1840) and the
Bank of Madras (1 July 1843) followed the Bank of Bengal. These three banks remained at
the apex of modern banking in India till their amalgamation as the Imperial Bank of India
on 27 January 1921.
Primarily Anglo-Indian creations, the three presidency banks came into existence either as
a result of the compulsions of imperial finance or by the felt needs of local European
commerce and Tata Motors Finance Ltd.re not imposed from outside in an arbitrary
manner to modernise India's economy. Their evolution was, however, shaped by ideas
culled from similar developments in Europe
and England, and was influenced by changes occurring in the structure of both the local
trading environment and those in the relations of the Indian economy to the economy of
Europe and the global economic framework.
The State Bank of India, the countrys oldest Bank and a premier in terms of balance sheet
size, number of branches, market capitalization and profits is today going through a
momentous phase of Change and Transformation the two hundred year old Public sector
behemoth is today stirring out of its Public Sector legacy and moving with an agility to
give the Private and Foreign Banks a run for their money. The bank is entering into many
new businesses with strategic tie ups Pension Funds, General Insurance, Custodial
Services, Private Equity, Mobile Banking, Point of Sale Merchant Acquisition, Advisory
Services, structured products etc each one of these initiatives having a huge potential for
growth.
The Bank is forging ahead with cutting edge technology and innovative new banking
models, to expand its Rural Banking base, looking at the vast untapped potential in the
hinterland and proposes to cover 100,000 villages in the next two years.
It is also focusing at the top end of the market, on whole sale banking capabilities to
provide Indias growing mid / large Corporate with a complete array of products and
services. It is consolidating its global treasury operations and entering into structured
products and derivative instruments. Today, the Bank is the largest provider of
36
infrastructure debt and the largest arranger of external commercial borrowings in the
country. It is the only Indian bank to feature in the Fortune 500 list.
The Bank is changing outdated front and back end processes to modern customer friendly
processes to help improve the total customer experience. With about 8500 of its own 10000
branches and another 5100 branches of its Associate Banks already networked, today it
offers the largest banking network to the Indian customer. The Bank is also in the process
of providing complete payment solution to its clientele with its over 8500 ATMs, and other
electronic channels such as Internet banking, debit cards, mobile banking, etc.
With four national level Apex Training Colleges and 54 learning Centres spread all over
the country the Bank is continuously engaged in skill enhancement of its employees. Some
of the training programs are attended by bankers from banks in other countries.
MANAGEMENT
37
The bank has 14 directors on the Board and is responsible for the management of the
Banks business. The board in addition to monitoring corporate performance also carries
out functions such as approving the business plan, reviewing and approving the annual
budgets and borrowing limits and fixing exposure limits. Mr. O. P. Bhatt is the Chairman
of the bank. The five-year term of Mr. Bhatt will expire in March 2011. Prior to this
appointment, Mr. Bhatt was Managing Director at State Bank of Travancore. Mr. Bhatt has
more than 30 years of experience in the Indian banking industry and is seen as futuristic
leader in his approach towards technology and customer service. Mr. Bhatt has had the best
of foreign exposure in SBI. Tata Motors Finance Ltd. believe that the appointment of Mr.
Bhatt would be a key to SBIs future growth momentum. Mr. T S Bhattacharya is the
Managing Director of the bank and known for his vast experience in the banking industry.
Recently, the senior management of the bank has been broadened considerably. The
positions of CFO and the head of treasury have been segregated, and new heads for rural
banking and for corporate development and new business banking have been appointed.
The managements thrust on growth of the bank in terms of network and size would also
ensure encouraging prospects in time to come.
SBI NEW CAR LOAN SCHEME

SBI provide the best car loan scheme for you.
38
Salient features:
No Advance EMI
Longest repayment tenure (7 years)
Lowest interest rates
Lowest EMI
LTV 85% of 'On Road Price' of car (includes registration, insurance and cost of
accessories worth Rs 25000), 90% in case of Corporate Salary Package accounts
Interest Calculated on Daily Reducing Balance
Flexibility of payment of EMI anytime during the month
No pre-payment penalty
Free Accident insurance
Optional SBI Life cover
Overdraft facility available
Purpose
For purchase of new passenger cars, Multi Utility Vehicles (MUVs) and SUVs.
Eligibility
To avail an SBI Car Loan, you should be :
Individual between the age of 21-65 years of age.
Regular employee of State / Central Government, Public Sector Undertaking,
Private company or a reputed establishment.
Professionals, self-employed, businessmen, proprietary/partnership firms who is an
income tax assessee.
Person engaged in Agricultural and allied activities.
Net Annual Income Rs. 2,50,000/- and above.
Loan Amount
There is no upper limit for the amount of a car loan. A maximum loan amount of 48 times
of Net Monthly Income or 4 times of Net Annual Income can be sanctioned.
39
Documents Required
You would need to submit the following documents along with the completed application
form:
1.
Statement of Bank account of the borrower for last 6 months.
2.
2 passport size photographs of borrower(s).
3.
A copy of passport /voters ID card/PAN card.
4.
Proof of residence.
5.
Latest salary-slip showing all deductions
6.
I.T. Returns/Form
16:
years
for
salaried
employees
and
years
for professional/self-employed/businessmen duly accepted by the ITO wherever

applicable
7.
Proof of official address for non-salaried individuals
Margin
15% of the on road price (which includes vehicle registration charges, insurance, one-time
road tax and accessories).
Repayment
You can enjoy the longest repayment period in the industry with us as long as 84 months.
Reimbursement of costs of car purchased by own sources
We also reimburse finance for the cars purchased out of own funds which are not more
than 3 month old at rate of interest applicable to New Car.
Interest
Processing Fee
0.255% of loan amount, minimum Rs. 510/-, maximum Rs. 5100/(Till 31.12.12)
Security
40
As per Bank's extant instructions.
CERTIFIED PRE-OWNED CAR LOAN

SBI provide the best car loan scheme for you to take a loan for purchase of Certified Preowned Car, not more than 5years old.
SBI offers you:
No Advance EMI;
Longest repayment tenure (7 years);
Lower interest rates
Lowest EMI;
LTV 85% of On Road Price of car (includes registration, insurance and cost of
accessories),
Interest Calculated on Daily Reducing Balance;
Flexibility of payment of EMI anytime during the month;
Low pre-payment penalty, only 2%;
Low processing fee (only 0.51% of loan amount);
Free Accidental insurance ; Optional SBI Life cover;
Purpose
Term Loans for purchase of Certified Pre Owned car, from certified used car dealers, not
more than five years old. The loan should be repaid within 7 years from the date of the
original purchase of the vehicle.
Eligibility
To avail an SBI Car Loan, you should be:
A Permanent employee of State / Central Government, Public Sector Undertaking, Private
company or a reputed establishment or
A Professionals or self-employed individual who is an income tax assessee or
A Person engaged in agriculture and allied activities.
Net Annual Income Rs. 100,000/- and above.
Salient Features
Loan Amount
41
Maximum Loan amount will be 2.5 times of net annual income. Spouses income could
also be considered provided the spouse becomes a co-borrower in the loan.
Documents Required
form:
Signature identification from bankers of borrower(s).
Proof of residence.
I.T. Returns/Form 16: 2 years for salaried employees and 3 years for professional/selfemployed/businessmen duly accepted by the ITO wherever applicable to be submitted.
Proof of official address for non-salaried individuals.
Margin
15% of the on the road price (which includes vehicle registration charges, insurance, onetime road tax and accessories).
Repayment
Interest
Processing Fee
0.51% of Loan amount
Security
CAR LOAN SCHEME FOR USED CAR
42
SBI provide the best car loan scheme for you to take a loan for purchase of used car, not
more than 5 years old.
SBI offers you:
No Advance EMI;
Longest repayment tenure (7 years);
Lower interest rates
Lower EMI;
LTV 85% of On Road Price of car (includes registration, insurance and cost of
accessories worth Rs 25000),
Interest Calculated on Daily Reducing Balance;
Flexibility of payment of EMI anytime during the month;
Low pre-payment penalty, only 2%;
Low processing fee (only 0.51% of loan amount);
Free Accidental insurance ;
Optional SBI Life cover.
Purpose
You can take finance for purchase of passenger cars, Multi Utility Vehicles (MUVs) and
SUVs not more than five years old.
Eligibility
A Permanent employee of State / Central Government, Public Sector Undertaking, Private
company or a reputed establishment or
A Professionals or self-employed individual who is an income tax assessee or
A Person engaged in agriculture and allied activities.
Net Annual Income Rs. 100,000/- and above.
Salient Features
Loan Amount
Maximum Loan amount will be 2.5 times of net annual income. Spouses income could
also be considered provided the spouse becomes a co-borrower in the loan.
Documents Required
form:
43

Signature identification from bankers of borrower(s).
Proof of residence.
I.T. Returns/Form 16: 2 years for salaried employees and 3 years for professional/selfemployed/businessmen duly accepted by the ITO wherever applicable to be submitted.
Proof of official address for non-salaried individuals.
Margin
15% of the on the road price (which includes vehicle registration charges, insurance, onetime road tax and accessories).
Repayment
Interest
Processing Fee
0.51% of Loan amount
Security
As per Bank's extant instructions
SBI TATA LOW MARGIN CAR LOAN SCHEME

(The Scheme is valid till 31.03.2013)
SBI provide the best car loan scheme for you.
Salient features:
No Advance EMI.
Longest repayment tenure (7 years).
Lowest interest rate
Lowest EMI.
Loan amount: 90% of 'On Road Price' of car (includes registration, insurance and
cost of accessories worth Rs 25000).
Interest Calculated on Daily Reducing Balance.
Flexibility of payment of EMI anytime during the month.

44
No pre-payment penalty.
Free Accident insurance. Optional SBI Life cover.
Overdraft facility available.
Purpose
For purchase of new Tata Nano, Indica, Indica Vista, Indigo,Indigo Manza, Sumo
Gold, Grande, Aria, Safari and Venture cars.
Eligibility
Regular employee of State / Central Government, Public Sector Undertaking,
Private company or a reputed establishment.
Professionals, self-employed, businessmen, proprietary/partnership firms who is an
income tax assessee.
Person engaged in Agricultural and allied activities.
Net Annual Income Rs. 2,50,000/- and above.
Loan Amount
There is no upper limit for the amount of a car loan. A maximum loan amount of 48 times
of Net Monthly Income or 4 times of Net Annual Income can be sanctioned.
Documents Required
You would need to submit the following documents along with the completed
application form:
1.
2.
3.
4.
Proof of residence.
5.
6.
I.T. Returns/Form
16:
years
for
salaried
employees
and
years
for professional/self-employed/businessmen duly accepted by the ITO wherever

applicable
45
7.
Proof of official address for non-salaried individuals
Margin
10% of the on road price (which includes vehicle registration charges, insurance,
one-time road tax and accessories).
Repayment
Reimbursement of costs of car purchased by own sources
We also reimburse finance for the cars purchased out of own funds which are not more
than 3 month old at rate of interest applicable to New Car.
Processing Fee
0.255% of loan amount, minimum Rs. 510/-, maximum Rs. 5100/(Till 31.12.12)
Security
MOST IMPORTANT TERMS AND CONDITIONS

MITC covers the following Loan Products:
1. SBI Car Loan
2. SBI NRI Car Loan
3. SBI Used car Loan
4. SBI Certified Pre-approved Car Loan
5. SBI Two-wheeler loan
Purpose for which Auto loan can be availed:
The loan will be sanctioned for the purpose purchase of new Cars/used cars, Multi
Utility Vehicles (MUVs) and Semi Utility Vehicles (SUVs).
Loan tenure:
Maximum 84 months for all.
Loan to Value Ratio (LTV):
Maximum permissible LTV ratio is 85% of on road price of the car. 15% margin has to
46
be borne by the borrower.

Rate of Interest:
Fixed Rate of Interest:Interest on the loan will be charged at the prevailing fixed rate of interest on daily reducing
balance at monthly rests, subject to interest rate reset at the end of every two years on the
basis of fixed interest rates prevailing then. SBI may at its discretion stipulate the
periodicity of computation of interest. Further, SBI may at its sole discretion alter the rate
of interest suitably and prospectively in the event of major volatility in interest rates during
the period of the agreement. SBI shall be the sole judge to determine whether such
condition exists or not. If the Borrower is not agreeable to the revised interest rate so fixed,
the Borrower can request SBI, within 15 days of receipt of the notice intimating change in
interest rates from SBI, to terminate
the loan and the Borrower shall repay the Loan and any other amount due to SBI in full
and final settlement in accordance with the provisions of the Agreement relating to preclosure.
Floating Rate of Interest: Interest on the loan will be charged at prevailing floating rate of interest on a daily
reducing balance at monthly rest. The rate of interest is subject to revision from time to
time due to
(i)
changes in Base Rate or
(ii)
revision even without change in Base Rate the
Bank has the option to reduce or increase the EMI or extend the repayment period or
both consequent upon revision in interest rate.
Calculation of Interest:Interest on the amount of the will be applied at the prevailing rate per annum on daily
reducing balance with monthly rests.
Penal interest:Penal interest will not be charged for loans upto Rs.25,000/-. For Loans above Rs.25000/- ,
if the irregularity exceeds EMI or Installment amount, for a period of one month , then
penal interest would be charged @2% p.a.(over and above the applicable interest rate) on
the overdue amount for the period of default.
47
Bounced cheque/ECS or SI dishonours:A penalty of Rs 250/- will be charged for every bounced cheque/ECS or SI dishonors.
The rate may vary from time to time.
Intimation of change in Base Rate:The borrower shall be deemed to have notice of changes in the rate of interest whenever
there are changes in Base Rate or increase in interest rates where there is no change in
Base Rate are either displayed on the Notice Board of the Branch or published in news
papers or made through entries of the interest rate charged in the passbook/statement of
account furnished to the borrower and the borrower is liable to pay such revised rate of
interest.
Repayment:
For the loan disbursed on or before 15th of the month, the repayment to be started on
10th of the following month. For the loan disbursed on or after 16th of the month, the
repayment to be started on 20th of the following month.
Six PDCs covering the loan amount to be given. Wherever ECS is available, the Bank may
use the service for paperless debit of instalments.
Pre-Payment penalty:Pre-payment penalty is waived.
Security:
a) Borrower undertakes to get hypothecation to the Bank marked in Registration book
of the vehicle immediately after purchase of the vehicle.
b) Bank will verify the original RC book for noting down the charges in favour of the
Bank.
Insurance:
The vehicle purchased is to be kept comprehensively insured for the market value or at
least 10% above the loan amount outstanding, whichever is higher, and the Banks interest
as a hypothecatee should be noted in the Certificate of insurance and Insurance policy. The
borrower must ensure that renewal of insurance is done on the due dates and ensure a copy
reaches the Bank for its record. Failing which the insurance will be taken at the Banks end
by debit to the loan account of the borrower.
Inspection:
48
For Standard Asset accounts periodical inspections are waived after the initial
inspection. However, if there is a default of 2 monthly instalments, inspection would be
required. In case of NPA accounts inspections should be made twice a year.
SBI - Auto Loan
The inspection charges are to be recovered every time an inspection is carried out as per
the laid down instructions. The inspection fee of Rs. 350/- will be recovered by the
inspecting branch by raising a debit on the financing branch and credit it to its commission
account.
Fees and charges:
1. Processing fee:
a) For Car Loans:Processing fee is to be recovered on the loan amount upfront as under:
i) When loans are sanctioned: 0.51% of the loan amount subject to Minimum of Rs.
1020/- and maximum of Rs. 10200/-.
ii) When loans are rejected: 25% of the Processing Fee will be retained if the
application is rejected after pre-sanction survey subject to Minimum of Rs. 510/- and
maximum of Rs. 2550/-.
b) For Two-wheeler Loans:When loans are sanctioned: 1.22% of the loan amount subject to Minimum of Rs. 255/and maximum of Rs. 510/-.
2. State Bank of India retains the right to alter any charges or fees from time to time or to
introduce any new charges or fees, as it may deem appropriate, with due intimation to
customer.
Disbursement:
The loan will be disbursed only on the following conditions:
1. Loan Amount will be credited to the account of supplier/dealer by way of RTGS/NEFT
facility.
2. All necessary statutory compliances are in place.
The Bank reserves the right to collect any tax if levied by the State/Central Government
and/or other Authorities in respect of this transaction.
KYC:
All loans will be sanctioned after completion of KYC verification.
49
CIBIL Disclosure:
The Borrower(s) hereby agree and give consent for disclosure by the Bank all or any
(a) information and data relating to the Borrower(s)
(b) information or data relating to any credit facility availed or/to be availed
by the Borrower(s) and default, if any, committed by the Borrower(s) in
discharge of his/their such obligation as the Bank may deem appropriate
and necessary, to disclose and furnish to Credit Information Bureau
(India) Ltd. (CIBIL), and any other agency authorized in this behalf by
RBI Default:
In case of default i.e. if the amount due is not paid by due date, the customer will be sent
reminders from time to time for payment of any outstanding on his loan account, by post,
fax, telephone, email, SMS messaging and/or through third parties appointed for collection
purpose to remind, follow-up and collect dues.
TAT: The loan applications with complete information and required documents will be
disposed within a period of 2 days at urban Centres and 4 days at Rural Centres.
Customer Service:
For any service related issue, customer can get in touch with SBI by:
Calling Customer helpline numbers
Contact Customer Grievance cell at our Local Head Offices
Write to Grievance cell at our Local Head Offices
(Details on helpline numbers and Grievance cell available on www.sbi.co.in)
In case a customer is not satisfied with the handling of Grievance by the Local Head
Office, a communication may be sent (enclosing the message sent earlier to the Local
and/or other Authorities in respect of this transaction.
KYC:
All loans will be sanctioned after completion of KYC verification.
CIBIL Disclosure:
The Borrower(s) hereby agree and give consent for disclosure by the Bank all or any
(a) information and data relating to the Borrower(s)
(b) information or data relating to any
credit facility availed or/to be availed by the Borrower(s) and default, if any, committed
50
by the Borrower(s) in discharge of his/their such obligation as the Bank may deem
appropriate and necessary, to disclose and furnish to Credit Information Bureau (India)
Ltd. (CIBIL), and any other agency authorized in this behalf by RBI Default:
In case of default i.e. if the amount due is not paid by due date, the customer will be sent
reminders from time to time for payment of any outstanding on his loan account, by post,
fax, telephone, email, SMS messaging and/or through third parties appointed for collection
purpose to remind, follow-up and collect dues.
TAT: The loan applications with complete information and required documents will be
disposed within a period of 2 days at urban Centres and 4 days at Rural Centres.
Customer Service:
For any service related issue, customer can get in touch with SBI by:
Calling Customer helpline numbers
Contact Customer Grievance cell at our Local Head Offices
Write to Grievance cell at our Local Head Offices
(Details on helpline numbers and Grievance cell available on www.sbi.co.in)
In case a customer is not satisfied with the handling of Grievance by the Local Head
Office, a communication may be sent (enclosing the message sent earlier to the Localit
Information Bureau of India (CIBIL) and get the applicants Credit Information Report.
51
STATE BANK OF INDIA

Auto Loan Application Form - Annexure
DOCUMENT CHECK-LIST
Particulars of the documents required to be submitted along with the fully completed
application form.
GENERAL DOCUMENTS (APPLICABLE TO ALL)
1. Application form duly filled by the borrower, Co-borrowers (if applicable) and
submitted along with 2 photographs each.
2. Proof of identity (Photocopies of PAN/Passport/Drivers License, Voter ID card)
3. Proof of Residence (photo copies of recent Telephone Bills/ Electricity
Bill/Property tax receipt/ Passport/ Voters ID card)
4. Statement of Bank account for last 6 months held by the applicant/s.
5. Personal asset liability statement in the Banks standard format.
ADDITIONAL DOCUMENTS:
FOR SALARIED EMPLOYEES
1. Latest Salary slip.
2. Copy of identity card issued by the employer.
3. Form16 or IT Returns for the last 2 years.
4. Irrevocable Letter of Authority addressed to disbursing authority
5. Irrevocable Letter of Authority from the person authorized to disbursed salary and
allowances
FOR SELF EMPLOYED/PROFESSIONALS/BUSINESSMEN
1. Photocopies of IT Returns/Assessment orders for the last 2 years.
2. Balance sheet and Profit and Loss A/c for the last three years (Certified true
copy)
3. Proof of business address.
4. Business proof (Registration Certificate of establishment, Gumasta /Trade
license, Sales Tax Registration,etc.)
5. A photocopy of Certificate of Practice (if applicable).
6. TDS Certificate (Form 16A, if applicable)
FOR AGRICULTURISTS AND PERSONS ENGAGED IN ALLIED ACTIVITIES
1. Documents showing Land Holding
52
2. Documents showing Cropping Pattern

3. Interview Form
To ensure quick processing and disbursal of your Auto Loan,
furnish all documents (applicable to your case) along with the
completed SBI Auto Loan Application Form.
FOR NRIs AND PIOs
For Borrower:
1. 2 passport size photographs of borrower.
2. Signature identification from bankers of borrower.
3. A copy of passport /voters ID card/PAN card.
For Gurantor:
1. Copy of passport including page containing visa stamping.
2. Copy of valid work permit/ work contract and Appointment letter.
3. Copy of identity card issued by the employer.
4. Statement of overseas bank account for the last six months which reflects credit
of salary, savings etc
5. Salary slips for the last three month or Tax Returns(if applicable)
6. Copy of Continuous Discharge Certificate in respect of applicants employed in
Merchant Navy.
7. Power of Attorney, if applicable, in Banks standard format duly stamped and
notarized/attested by Indian Embassy/Consulate.
VEHICLE DOCUMENTS
1. Original copy of proforma invoice (quotation).
2. Booking receipt.
TAKE OVER LOAN FROM OTHER BANK
1. Original Sanction letter of financer.
2. A/c statement of the financer.
3. RC Book, Insurance Copy.
4. Foreclosure letter.
5. List of documents held by the financing institute.
6. Letter undertaking to issue NOC, from the current lender bank/FI.
CAR LOAN
APPLICATION FORM
53
Please read these instructions carefully before filling up the application form
1. Separate copies of Form-A (Personal Details) and Form-B (Employment and Income
Details) are to be individually
filled up and signed by Applicant, Co-Applicant and Guarantor (If any).
2. Completely filled up Form-C (Property and Loan Details) and Form-D (Declaration) are
to be signed by Applicant, CoApplicant and Guarantor.
3. The Blue ribbon on top of Form-A and Form-B requires applicants to select the
capacity in which they are applying.
Applicant, Co-Applicant and Guarantor to place a tick mark before the appropriate
option in their respective
copies.
4. All dates are to be filled up in DD-MM-YYYY format only
5. To ensure quick disbursal, Please submit application form Form-A (for all applicants),
Form-B (for all applicants),
Form-C and Form-D , fully complete in all respect with relevant supporting documents as
per enclosed Document
54
INTRODUCTION OF ICICI BANK

ICICI Group offers a wide range of banking products and financial services to corporate
and retail customers through a variety of delivery channels and through its specialised
group companies, subsidiaries and affiliates in the areas of personal banking, four wheeler
loan banking, life and general insurance, venture capital and asset management. With a
strong customer focus, the ICICI Group Companies have maintained and enhanced their
leadership
position
in
their
respective
sectors.
ICICI Bank is India's second-largest bank with total assets of Rs. 3,793.01 billion (US$ 75
billion) at March 31, 2011 and profit after tax Rs. 37.58 billion for the year ended March
31, 2011. The Bank has a network of 1,451 branches and about 4,721 ATMs in India and
presence in 18 countries.
55
HISTORY
1955: The Industrial Credit and Four wheeler loan Corporation of India Limited (ICICI)
incorporated at the initiative of the World Bank, the Government of India and
representatives of Indian industry, with the objective of creating a development financial
institution for providing medium-term and long-term project financing to Indian
businesses. Mr.A.Ramaswami Mudaliar elected as the first Chairman of ICICI Limited.
ICICI emerges as the major source of foreign currency loans to Indian industry. Besides
funding from the World Bank and other multi-lateral agencies, ICICI was also among the
first Indian companies to raise funds from international markets.
1956:ICICI declared its first dividend of 3.5%
1961:The first Tata Motors Finance Ltd.st German loan of DM 5 million from Kredianstalt
obtained
1967: ICICI made its first debenture issue for Rs.6 crore, which was oversubscribed
1972:The second entity in India to set up merchant banking services
1977:ICICI sponsored the formation of Housing Development Finance Corporation.
Managed its first equity public issue
1986:ICICI became the first Indian institution to receive ADB Loans.
ICICI, along with UTI, set up Credit Rating Information Services of India Limited, India's
first professional
credit rating agency.
ICICI promotes Shipping Credit and Four wheeler loan Company of India Limited
1993:Promoted TDICI - India's first venture capital company
1994:ICICI Securities and Finance Company Limited in joint venture with J. P. Morgan set
up
1996:ICICI
Asset Management Company set up.
ICICI Bank set up.

ICICI Ltd became the first company in the Indian financial sector to raise GDR
56
2000:ICICI launched retail finance - car loans, house loans and loans for consumer
durables.
ICICI becomes the first Indian Company to list on the NYSE through an issue of American
Depositary Shares
2001:ICICI Bank became the first commercial bank from India to list its stock on NYSE.
ICICI Bank announces merger with Bank of Madura.
The Boards of ICICI Ltd and ICICI Bank approved the merger of ICICI with ICICI Bank.
2002: ICICI Ltd merged with ICICI Bank Ltd to create India's second largest bank in terms
of assets.
ICICI assigned higher than sovereign rating by Moody's. : ICICI Bank launched India's
first CDO (Collateralised Debt Obligation) Fund named Indian Corporate Collateralised
Debt Obligation Fund (ICCDO Fund).
"E Lobby", a self-service banking centre inaugurated in Pune. It was the first of its kind in
India.
ICICI Bank launched Private Banking.
1100-seat Call Centre set up in Hyderabad
ICICI Bank Home Shoppe, the first-ever permanent aggregation and display of housing
projects in the county, launched in Pune,
ATM-on-Wheels, India's first mobile ATM, launched in Mumbai.
2003:
The first Integrated Currency Management Centre launched in Pune.
ICICI Bank announced the setting up of its first ever offshore branch in Singapore.
The first offshore banking unit (OBU) at Seepz Special Economic Zone, Mumbai,
57
launched.
ICICI Bank's representative office inaugurated in Dubai.
Representative office set up in China.
ICICI Bank's UK subsidiary launched.
India's first ever "Visa Mini Credit Card", a 43% smaller credit card in dimensions
launched.
ICICI Bank subsidiary set up in Canada.
Temasek Holdings acquired 5.2% stake in ICICI Bank.
ICICI Bank became the market leader in retail credit in India.
2005:ICICI Bank and CNBC TV 18 announced India's first ever awards recognising the
achievements of SMEs, a pioneering initiative to encourage the contribution of Small and
Medium Enterprises to the growth of Indian economy.
ICICI Bank opened its 500th branch in India.
ICICI Bank introduced partnership model wherein ICICI Bank would forge an alliance
with existing micro finance institutions (MFIs). The MFI would undertake the promotional
role of identifying, training and promoting the micro-finance clients and ICICI Bank would
finance the clients directly on the recommendation of the MFI.
ICICI Bank introduced 8-8 banking wherein all the branches of the Bank would remain
open from 8a.m. to 8 p.m. from Monday to Saturday.
ICICI Bank introduced the concept of floating rate for home loans in India.
First rural branch and ATM launched in Uttar Pradesh at Delpandarwa, Hardoi.
58
"Free for Life" credit cards launched wherein annual fees of all ICICI Bank Credit Cards
Tata Motors Finance Ltd.re waived off.
ICICI Bank and Visa jointly launched mChq a revolutionary credit card on the mobile
phone.
Private Banking Masters 2005, a nationwide Golf tournament for high networth clients of
the private banking division launched. This event is the largest domestic invitation amateur
golf event conducted in India.
First Indian company to make a simultaneous equity offering of $1.8 billion in India. the
United States and Japan.
Acquired Ivestitsionno Kreditny Bank of Russia.
ICICI Bank became the largest bank in India in terms of its market capitalisation
2007:Introduced a new product - 'NRI smart save Deposits' a unique fixed deposit
scheme for non-resident Indians.
Representative offices opened in Thailand, Indonesia and Malaysia.
ICICI Bank became the largest retail player in the market to introduce biometric enabled
smart cards that allow banking transactions to be conducted on the field. A low-cost
solution, this became an effective delivery option for ICICI Bank's micro finance
institution partners.
Financial counselling centre Disha launched. Disha provides free credit counselling,
financial planning and debt management services.
Bhoomi puja conducted for a regional hub in Hyderabad, Andhra Pradesh.
ICICI Bank's USD 2 billion 3-tranche international bond offering was the largest bond
offering by an Indian bank.
59
Sangli Bank amalgamated with ICICI Bank.

ICICI Bank raised Rs 20,000 crore (approx $5 billion) from both domestic and
international markets through a follow-on public offer.
ICICI Bank's GBP 350 million international bond offering marked the inaugural deal in the
sterling market from an Indian issuer and also the largest deal in the sterling market from
Asia.
Launched India's first ever jewellery card in association with jewellery major Gitanjali
Group.
ICICI Bank became the first bank in India to launch a premium credit card -- The Visa
Signature Credit Card.
Foundation stone laid for a regional hub in Gandhinagar, Gujarat.
Introduced SME Toolkit, an online resource centre, to help small and medium enterprises
start, finance and grow their business.
ICICI Bank signed a multi-tranche dual currency US$ 1.5 billion syndication loan
agreement in Singapore.
ICICI Bank became the first private bank in India to offer both floating and fixed rate on
car loans, commercial vehicles loans, construction equipment loans and professional
equipment loans.
In a first of its kind, nation wide initiative to attract bright graduate students to pursue a
career in banking, ICICI Bank launched the "Probationary Officer Programme".
Launched Bank home services for all savings and current a/c customers residing in India
ICICI Bank Eurasia LLC inaugurated its first branch at St Petersburg, Russia.
60
2008:ICICI Bank enters US, launches its first branch in New York.
ICICI Bank enters Germany, opens its first branch in Frankfurt.
ICICI Bank launched immobile, a breakthrough innovation in banking where practically
all internet banking transactions can now be simply done on mobile phones.
ICICI Bank concluded India's largest ever securitisation transaction of a pool of retail loan
assets aggregating to Rs. 48.96 billion (equivalent of USD 1.21 billion) in a multi-tranche
issue backed by four different asset categories. It is also the largest deal in Asia (ex-Japan)
in 2008 till date and the second largest deal in Asia (ex-Japan & Australia) since the
beginning of 2007.
61
CAR LOANS IN INDIA - THE MOST PREFERRED FINANCIER

Earn rewards points under My Savings Rewards on every successful EMI payments
through Auto-debit mode.
Turn your dream into reality. Own that new car you have always desired, with a little help
from us. We offer car loans up to 90% of the ex-showroom price of the car. Our interest
rates would pleasantly surprise you. What's more, you can take up to 5 years to repay the
loan.
Worried about paperwork? Relax. The process for getting a loan involves only a few
simple steps and we will tailor-make the loan to suit your needs.
Pick your choice.
Loan on the Strength of Your Income: Submit income proofs as required and avail finance
up to 90% of the ex-showroom price of the car.*
Car Loans with Fixed Interest Rates: ICICI Bank offers new car loans with fixed rate
option only.
Disclaimer:
"ICICI Bank may, at its sole discretion, utilise the services of external service provider/s or
agent/s and on such terms as required or necessary, in relation to its products".
Car Loan Eligibility criteria
With ICICI Bank Car Loans, you can avail of car loans as per your needs.
Private /
Salaried
Self-Employed
Partnership
Individual
Individual
Firm
Age
The applicant
Any proprietor,
Criteria*
should be above
partner,
companies
25 years old at
professional or
should have
the time of
director above
been in
application, and
28 years but
existence for
upto 58 years of
below 65 years
at least 3
age at the time
at the time of
years.
Particulars
Public Ltd
Co
Limited
62
of maturity of
the loan
the loan.
maturity.
Income
Gross annual
Gross annual
Firm should
Minimum
Criteria*
income of at
income of at
have a
PAT (profit
least Rs. 2.50
least Rs. 2.00
minimum
after tax) of
lakhs.
lakhs.
PAT (profit
Rs. 2.00
after tax) of
lakhs.
Rs. 2.00
lakhs.
Stability
The total
Business
Business
Business
employment
stability should
stability
stability
stability should
be more than 3
should be
should be
be more than 2
years.
more than 3
more than 3
years.
years.
years and current

employment
stability of
minimum 1 year.
Factors affecting your Car Loan Amount

Car Loans from ICICI Bank are extremely convenient, flexible and quick. With more than
604 channel partners in over 1000 locations, we reach out to millions of customers and
help them realise their dream of possessing a car.
The minimum loan amount for taking a new car loan is Rs. 1,00,000. The maximum loan
amount will depend upon the price of the car, model variant, profile of the customer, etc.
New car
We finance up to 90% of the ex-showroom price of the car.
The Loan amount also depends on the car model. Higher loan amounts are available under
specific enhanced income eligibility criteria.
63
Service Charges
If you are looking for flexible schemes, quick processing of your loans, attractive interest
rates at the click of a mouse, then your search ends here. ICICI Bank Car Loans is the
Most Preferred Financier for car loans in the country and offers you all the above with
unbelievable ease.
Our car loan interest charges differ according to the car model, the tenure of the loan, the
customer and his location.
Description of Charges
Car Loans
New Car
Gross
Loan Amt
<2.5 L
Non Refundable Loan Processing
Fees
and
Documentation Charges
2.5 L to
3.9 L
4 L to 4.9
L
5 L to 9.9
L
>10 L
Processin
g Fee
Amt
Documentatio
n Charges
Rs.2500/-
Rs.350/-
Rs.3500/-
Rs.350/-
Rs.4000/-
Rs.350/-
Rs.4200/-
Rs.350/-
Rs.5000/-
Rs.350/-
Stamp Duty
Actuals
Prepayment Options
Part prepayment of the loan is not allowed
Prepayment Charges
Lower of the two amount given below.

64
1. 5% of principal outstanding or
2. Interest outstanding for unexpired period of
the loan.
Charges for late payment (loans)
2% per month on the outstanding installment
Cheque Swap Charges
Rs. 500/- per transaction
Cheque return charges^
Rs. 400/- per return
Amortisation Schedule Charges
Rs. 200/- per schedule
Statement of Account Charges
Rs. 200/- per statement
Prepayment Statement Charges
Rs. 100/- per statement
Duplicate NOC Charges
Rs. 500/- per NOC
NOC for conversion from Petrol to

LPG/CNG
Revalidation of NOC Charges
NOC to convert from Private to
Commercial Registration
NOC to convert from Commercial
to Private Registration
Charges for changing from fixed to
floating rates of interest
Charges for changing from floating
to fixed rates of interest
Rs. 500/- per NOC
Rs. 500/- per NOC
Rs. 2000/- per NOC
Rs. 2000/- per NOC
Not Applicable.
1.75% on principal outstanding
65
Note :
Service Tax and other govt. taxes, levies, etc. applicable as per prevailing rate may be
charged over and above these charges at the discretion of ICICI Bank.
The charges or fees given in above table are subject to change and the one recorded in
agreement will be binding over this site.
Effective for loans availed from August 10th, 2009. For loans availed prior to the said date,
the cheque
return charge is Rs 200.
Interest Reset Clause : Not Applicable.
Car Loan - Documentation
At ICICI Bank Car Loans, we offer the most convenient, flexible & quick car loan at
the click of a mouse. Keeping your convenience in mind, we ask you for minimal
mandatory documents for the sanctioning of your car loan.
Income proof:
Salaried individuals :
Latest Salary Slip and 2 years Form 16/ Income tax returns.
Self-Employed individuals:
Income Tax Returns of 2 previous financial years.
Partnership Firms, Societies & Companies :
Income Tax returns of 2 previous financial years along with complete financial/audit
report.
Documents supporting customer information :
Identity Proof, Signature Proof and Address Proofs as per ICICI Bank norms (Our
representative will help you choose suitable documents).
Other documents:
Partnership Firms: Partnership deed and Letter signed by all partners authorising one
partner to execute the required Car Loans documentation.
Societies and Companies: Resolution by Board of Directors (or such managing body) &
Memorandum & Articles of Association (or Society/Trust deed).
Our representative will help you with the formats of documents and the information
required.
66
Application Process of your Car Loan

Car Loans from ICICI Bank are extremely convenient, flexible and quick.
Keep It Simple and Swift. That's the idea behind the easy and quick application process of
ICICI Bank Car Loans. We have multiple channels for you to access our car loan services.
You can call us on the contact numbers given below, apply online, send us an email, call
for our representative to visit you, visit our bank branch or SMS us your interest.
Car Loans
Our representative will meet you at your convenience to assist you with the documentation
and other terms.
The loan will be disbursed within one day of submitting all the required post-sanction
documents.
If the vehicle is readily available with the dealer, you can get your car as soon as the
disbursal is made to the dealer. However ICICI Bank is in no way responsible for car
deliveries as they are regulated by the car manufacturer's delivery schedules.
You can retain the original Registration Certificate, Invoice and the Insurance Policy. We
simply require a photocopy of these documents within 30 days of getting your loan
disbursement.
If you wish to cancel your loan application any time before the loan is disbursed, you may
do so by informing the representative who has collected your documents or send us a
written request.
You may contact the nearest ICICI Bank branch for the best deal available on the car of
your choice. We have an extensive network of associates offering our loan products too.
You may also contact us by any of the following options
- to reach our call centre.
- Send an SMS with the message "carloan " to 5676766, for eg. SMS "carloan mumbai" if
you stay in Mumbai.
- Write to us using the "Email Us" option
- Click here to apply online.
67
Repayment Terms of your Car Loan

ICICI Bank Car Loans offers flexible schemes, attractive interest rates, and quick &
hassle-free application process at the click of a mouse. At the same time, we ensure that the
repayment terms are equally convenient for you.
ICICI Bank offers new car loans with fixed interest rate. In Fixed interest rate, the interest
rate on the car loan will remain fixed during the tenure of the loan.
Car Loans
Repayment tenure ranges from 1 year to 5 years for new car loans.
You may change the tenure of the loan before the loan is disbursed. The interest rate &
EMI would change accordingly.
The repayment due dates for the loan are 1st and 15thof every month and would depend on
the date of disbursement. Payment due dates cannot be changed.
You can make the Payments through post-dated cheques (PDCs)
Repayment option through Direct Debit Mandates is also available for all ICICI Bank
account holders.
Option of repaying through ECS is also available in select cities.
Payments through cash or credit cards are not accepted.
You may change the PDC's in case your Bank Account is changed . However, we would
require verification of signatures by new banker. A nominal fee of Rs.500/- (Swap
Charges) would be charged for exchange of cheques.
A full pre-payment of the loan is accepted. Part pre-payment is not allowed.
EMI Calculator
EMI Calculation made easy
We, at ICICI Bank Car Loans, strive to assist you in every possible way at every step. We
have provided some useful tools below that will help you in deciding your Car Loan.
Fixed Interest Rate Loan EMI Calculator
68
Under the Fixed Interest Rate option for Car Loan, the interest rate for your loan will
remain constant throughout the tenure of the loan. The contracted installment amount and
interest rate will be applicable for the full tenure of the loan.
Note: The interest on the loan amount is calculated on monthly reducing basis in the
calculator.
Have been dreaming of buying a car? Then stop dreaming and click. ICICI Bank Car
Loans offers flexible schemes & quick processing of your loans. We also have a hassle-free
application process at the click of a mouse.
New and existing customers can apply for loans at the convenience of our online facility.
Customers can choose from a wide range of car models of various manufacturers, and also
have the option to choose a preferred dealership. The online facility helps customers in
gaining perspectives on car pricing, check eligibility on maximum loan amount and tenure,
the applicable rate of interest etc...
Alternatively, the forms are available at our Branches. You can fill the form out and submit
it at the nearest Branch.
Commercial Vehicle Loans
We have extended products like funding of new vehicles, finance on used vehicles, top up
on existing loans, working capital loans & other banking products.
We have a range of services on existing loans, as are listed below.
Reaches you through more than 180 locations across the country
Range of products under one umbrella.
Funding for trucks, buses, tippers, light commercial vehicles and small commercial
vehicles.
Products including funding for new vehicles, finance on used vehicles and top up on
existing loans.
Preferred financier status with all leading manufacturers.
Simple documentation processes.
Quick turn around time.
Flexible financing solutions to meet individual requirements.
Eligibility
Any individual / partnership firm / company with more than two years of business
experience.
69
Existing owner of at least two commercial vehicles.

Captive customers and transporters.
Loan Amount
The loan depends on applicant's requirement.
Funding can be to the extent of 100% of the chassis value; body funding can only be
extended on special requirement.
Sanctioning
While loan is sanctioned for the purchase of a new commercial vehicle, the Bank also
offers loans for used vehicles.
The time for sanction of a loan is usually 3 4 days from submission of the complete
documents. However, this may vary depending on the nature of the loan, the quantum of
funding, etc.
Service charges & Fees
Description of Charges
Non Refundable Loan Processing Charges
Prepayment Charges
Prepayment Options:
Stamp duty
Charges for late payment (loans)
Cheque Swap Charges
Cheque return Charges
Amortization Schedule Charges
Statement of Account Charges
Prepayment Statement Charges
Duplicate NOC Charges
Revalidation of NOC Charges
NOC to convert from Private to Commercial
Registration
NOC to convert from Commercial to Private
Registration
Charges for changing from fixed to floating
rates of interest
Charges for changing from floating to fixed

0.5% of the loan amount
Lower of the two amount given below :
1) 4% of principal outstanding or
2) Interest outstanding for unexpired period
of the loan.
Part prepayment of the loan is not allowed.
Actuals
2% per month on the outstanding
installment
Rs. 500/- per transaction
Rs. 400/- per return
Rs. 200/- per schedule
Rs. 200/- per Statement
Rs. 100/- per Statement
Rs. 500/- per NOC
Rs. 500/- per NOC
Rs. 2000/- per NOC
Rs. 2000/- per NOC
70
rates of interest
Notes :
1) Service Tax and other govt. taxes, levies, etc. applicable as per prevailing rate may be
charged over and above these charges at the discretion of ICICI Bank.
2) The charges or fees given in above table are subject to change and the one recorded in
agreement will be binding over the site.
3) ^Effective for loans availed from August 10th, 2009. For loans availed prior to the said
date, the cheque return charge is Rs 200.
4) Interest Reset Clause : Applicable.
How to Repay
Repayment
The tenure of the loan may vary from 12 to 60 months, depending upon the nature of the
deal and the repayment capacity.
Repayment can be made through post-dated cheques (PDCs) / ECS or through Auto-Debit
(in the case of ICICI Bank account holders).
Prepayment of the loan is allowed, at a charge indicated on the Service Charges page.
In the event of an accident, you need to inform our local representative of it.
Application Process
The vehicle for which the loan is provided needs to be hypothecated to ICICI Bank Ltd.
The Registration Certificate (RC) of the vehicle needs to carry the hypothecation in favor
of the Bank and the customer needs to provide a copy of the RC to the Bank.
EMI Calculation made easy
We, at ICICI Bank Commercial Vehicle Loan, strive to assist you in every possible way at
every step. We have provided a useful tool below that will help you in deciding your
Commercial Vehicle Loan.
Fixed Interest Rate Loan EMI Calculator
71
Under the Fixed Interest Rate option for Commercial Vehicle Loan, the interest rate for
your loan will remain constant throughout the tenure of the loan. The contracted
installment amount and interest rate will be applicable for the full tenure of the loan.
The interest on the loan amount is calculated on monthly reducing basis in the calculator.
Loans
ICICI Bank offers wide variety of Loans Products to suit your requirements.Coupled with
convenience of networked branches/ ATMs and facility of E-channels like Internet and
Mobile Banking, ICICI Bank brings banking at your doorstep. Select any of our loan
product and provide your details online and our representative will contact you for getting
loans.
The most preferred financier for car loans in the country. Network of more than 1000
channel partners in over 200 locations. Tie-ups with all leading automobile manufacturers
to ensure the best deals. Flexible schemes & quick processing. Hassle-free application
process on the click of a mouse.
We have extended products like funding of new vehicles, finance on used vehicles, top up
on existing loans, working capital loans & other banking products.
About Commercial Vehicle Loans
Loans against Securities
You dont have to sell your securities. All you have to do is pledge your securities in
favour of ICICI Bank. We will then grant you an overdraft facility up to a value determined
on the basis of the securities pledged by you.
72
SWOT ANALYSIS
SWOT Analysis - Tata Motors Limited
SWOT Strengths, Weaknesses, Opportunities, Threat
STRENGTHS
The internationalization strategy so far has been to keep local managers in new
acquisitions, and to only transplant a couple of senior managers from India into the new
market. The benefit is that Tata has been able to exchange expertise. For example after the
Daewoo acquisition the Indian company leaned work discipline and how to get the final
product 'right first time.'
The company has a strategy in place for the next stage of its expansion. Not only is it
focusing upon new products and acquisitions, but it also has a programme of intensive
management development in place in order to establish its leaders for tomorrow.
The company has had a successful alliance with Italian mass producer Fiat since
2006.This has enhanced the product portfolio for Tata and Fiat in terms of production and
73
knowledge exchange. For example, the Fiat Palio Style was launched by Tata in 2007,and
the companies have an agreement to build a pick-up targeted at Central and SouthAmerica.
WEAKNESSES
The company's passenger car products are based upon 3rd and 4th generation platforms,
which put Tata Motors Finance Limited at a disadvantage with competing car
manufacturers.
Despite buying the Jaguar and Land Rover brands (see opportunities below); Tata has not
got a foothold in the luxury car segment in its domestic, Indian market. Is the brand
associated with commercial vehicles and low-cost passenger cars to the extent that it has
isolated itself from lucrative segments in a more aspiring India?
One weakness which is often not recognised is that in English the word 'tat' means rubbish.
Would the brand sensitive British consumer ever buy into such a brand? May be not, but
they would buy into Fiat, Jaguar and Land Rover.
OPPORTUNITIES
In the summer of 2008 Tata Motor's announced that it had successfully purchased the
Land Rover and Jaguar brands from Ford Motors for UK 2.3 million. Two of the World's
luxury car brand have been added to its portfolio of brands, and will undoubtedly off the
company the chance to market vehicles in the luxury segments.
Tata Motors Finance Limited acquired Daewoo Motor's Commercial vehicle business in
2004 for around USD $16 million.
Nano is the cheapest car in the World - retailing at little more than a motorbike. Whilst
the World is getting ready for greener alternatives to gas-guzzlers, is the Nano the
answer in terms of concept or brand? Incidentally, the new Land Rover and Jaguar models
willcost up to 85 times more than a standard Nano!
The new global track platform is about to be launched from its Korean (previously
Daewoo) plant. Again, at a time when the World is looking for environmentally friendly
transport alternatives, is now the right time to move into this segment? The answer to this
question (and the one above) is that new and emerging industrial nations such as
India,South Korea and China will have
a thirst
for low-cost passenger and commercial
vehicles. These are the opportunities. However the company has put in place a
very proactive Corporate Social Responsibility (CSR) committee to address potential
strategies that will make is operations more sustainable.
74
The range of Super Milo fuel efficient buses are powered by super-efficient, eco-friendly
engines. The bus has optional organic clutch with booster assist and better air intakes that
will reduce fuel consumption by up to 10%
THREATS
Other competing car manufacturers have been in the passenger car business for 40, 50
or more years. Therefore Tata Motors Finance Limited has to catch up in terms of quality
and lean production.
Sustainability and environmentalism could mean extra costs for this low-cost producer.
This could impact its underpinning competitive advantage. Obviously, as Tata globalizes
and buys into other brands this problem could be alleviated.
Since the company has focused upon the commercial and small vehicle segments, it has
left itself open to competition from overseas companies for the emerging Indian luxury
segments. For example ICICI bank and DaimlerChrysler have invested in a new
Pune- based plant which will build 5000 new Mercedes-Benz per annum. Other players
developing luxury cars targeted at the Indian market include Ford, Honda and Toyota.
Infact the entire Indian market has become a target for other global competitors including
Mahindra and Mahindra, Maruti Udyog, General Motors, Ford and others.
Rising prices in the global economy could pose a threat to Tata Motors Finance Limited
on a couple of fronts. The price of steel and aluminium is increasing putting pressure on
the costs of production. Many of Tata's products run on Diesel fuel which is becoming
expensive globally and within its traditional home market.
75
ANALYSIS OF THIS PROJECT

I have taken two bank one from competitors .
Statement of problem
SBI and ICICI want to know about the customer perception about the four wheeler
loan.
To find out what kind of service provide by the competitors in four wheeler loan&
finance
Finance Policy.
To find out the need of the customer and hence formulate the strategy to level the
Economy in the society.
How the products & four wheeler loans are helping the customer.
To know the utility of the product & its finance.
To find out the need of the customer and introduce new product & four wheeler
loan or facilitate new service in existing product.
76
SIGNIFICANCE AND SCOPE

The geographical scope of the study is restricted to Lucknow only with sample size
of 100 people.
All the analysis and suggestions are based on the analysis of the both primary and
secondary data.
Therefore the scope of the study revolves around the following aspects:1. Consumer perception towards Four wheeler loan& Four wheeler loan
2. Consumer awareness about Four wheeler loanscheme & Share and its
benefit.
3. Aware the Bank about the customer problems, especially in case of finance
77
RESEARCH METHODOLOGY
Research methodology is a methodology for collecting all sorts of information & data
pertaining to the subject in question. The objective is to examine all the issues involved &
conduct situational analysis. The methodology includes the overall research design,
sampling procedure & fieldwork done & finally the analysis procedure. The methodology
used in the study consistent of sample survey using both primary & secondary data. The
primary data has been collected with the help of questionnaire as Tata Motors Finance Ltd.
as personal observation book, magazine;
Journals have been referred for secondary data. The questionnaire has been drafted &
presented by the researcher himself.
Sample Size:
Sample of 100 people was taken into study, and their data was collected
Sampling Technique:
To study the Project, a Simple Random Sampling technique is used.
Data Collection:
Collection of data is done by
Secondary Data & through
Questionnaire
i.e., Primary data was collected through Questionnaire.
78
DATA ANALYSIS:
After data collection, Im able to analyze customers views, ideas and opinions
related to Four wheeler loan& finance and about SBI & ICICI.
Data Interpretation:
Interpretation of data is done by using statistical tools like Pie diagrams,
Bar graphs, and also using quantitative techniques (by using these techniques)
accurate information is obtained.
Classification & tabulation of data:
The data thus collected Tata Motors Finance Ltd.re classified according to the
categories, counting sheets & the summary tables Tata Motors Finance Ltd.re
prepared. The resultant tables Tata Motors Finance Ltd.re one dimensional, two
dimensional.
Statistical tools used for analysis:

Out of the total respondents, the respondents who responded logically Tata Motors
Finance Ltd.re taken into account while going into statistical details & analysis of
data. The tools that have been used for analyzing data & inference drawing are
mainly statistical tools like percentage, ranking, averages, etc.
79
As per questionnaire and market surveys I have find out different responses from different
people. According to their responses I analyze the findings and draw certain remarks.
ANALYSIS OF
DATA
80
GROSS PROFIT RATIO;Gross profit ratio is define as the relationship between the gross on the one hand and sales
on other hand. The ratio is calculated by dividing the gross profit by net sales and
represented in percentage
Gross profit
Gross profit ratio
Sales Fuel cost

=
Gross profit x 100

Net Sales
25
20
15
ICICI
SBI
TMFL
10
5
0
ICICI/SBI/TMFL
SBI=21.49%, ICICI=12.99% TMFL = 25.00%
81
NET PROFIT RATIO;Net profit ratio is defined as the relationship between the net profit on the one hand and
sales on other hand. The ratio is calculated by dividing the net profit by net sales and
represented in percentage.
Net profit
Gross Profit + Other Income - Expenses and

Depreciation and Provision
Net profit ratio
Net Profit x 100

Net Sales
16
14
12
10
8
ICICI
SBI
TMFL
6
4
2
0
ICICI
SBI
TMFL
SBI=11.67%, ICICI=10.51%, TMFL = 15%

82
PROFITABILITY RATIO;A class of financial metrics that are used to assess a business's ability to generate earnings
as compared to its expenses and other relevant costs incurred during a specific period of
time. For most of these ratios, having a higher value relative to a competitor's ratio or the
same ratio from a previous period is indicative that the company is doing Tata Motors
Finance Ltd.ll.
Some examples of profitability ratios are profit margin, return on assets and return on
equity. It is important to note that a little bit of background knowledge is necessary in order
to make relevant comparisons when analyzing these ratios. For instances, some industries
experience seasonality in their operations. The retail industry, for example, typically
experiences higher revenues and earnings for the Christmas season.
Therefore, it would not be too useful to compare a retailer's fourth-quarter profit margin
with its first-quarter profit margin. On the other hand, comparing a retailer's fourth-quarter
profit margin with the profit margin from the same period a year before would be far more
informative.
16
14
12
10
8
6
4
2
0
SBI
ICICI
ICICI
SBI
TMFL
TMFL
83
ICICI=13.72%, SBI=8.94%, TMFL = 15.22%
Q1. On which bank you depend for your regular transaction?

( ) No. of People
SBI
ICICI
TMFL
OTHER
TOTAL NO. OF PEOPLE
60 % (120)
33 % (66)
5% (10)
2% (4)
200
4; 2%
3; 5%
2; 33%
1; 60%
INTERPRETATION
It has been observed that approximately 60% correspondents are using the service of SBI
for their daily transaction, around 33% of people are using ICICI Bank for their transaction
and only 5% & 2% of people are using TMFL & other Bank service respectively. It also
shows Kanpur was that SBI have the highest market position in Kanpur as per my sample.
84
Q2. Are you aware of products & services provided by TMFL?

YES
NO
Total No. of People
85% (170)
15% (30)
200
15%
1
85%
INTERPRETATION
From the above data it is clear that most of the customers (around 85%) of lucknow have
the idea about the product & services of TMFL, the rest 15% have the idea about the
product they are using. In this 15% most of the people are from typical rural area
(Farmers).
85
Q3. If yes are you aware of the advance products (Loan segments) of TMFL?
YES
NO
TOTAL NO. OF PEOPLE
95%(190)
5% (10)
200
5%
1
2
95%
INTERPRETATION
It is clear that most of the people have the idea about the four wheeler loan of TMFL.
Almost all the 95% people who have the idea about the four wheeler loan are the user of
SBI product & service.
86
Q4. Which bank you prefer for TMFL?

SBI
37% (74)
ICICI
TMFL
OTHER
TOTAL NO. OF PEOPLE
2% (4)
60% (120)
1% (2)
200
2% 1%
37%
1
60%
2
3
4
INTERPRETATION
According to my sample size 60% of people prefer SBI for four wheeler loan, but some
people prefer ICICI, TMFL or OTHER Bank for four wheeler loan.
87
Q5. If you have two options ICICI or SBI for FOUR WHEELER LOAN money in
equity which bank you will prefer SBI or ICICI?
INTERPRETATION
Most of the people said that they prefer SBI because of the transparency and customer feel
secured for any kind of four wheeler loan product. SBI is a largest bank in India.
88
Q.6 which four wheeler loan you have done either SBI & ICICI or TMFL?
NEW CAR
PRE- OWNED CAR
OLD CARS
OTHER
TOTAL NO. OF PEOPLE
47% (94)
20% (40)
15% (30)
18% (36)
200
18
NEW CAR
47
15
PRE- OWNED CAR

OLD CARS
OTHER
20
INTERPRETATION
From the sample size 47% of people are using the NEW CARS.. 20% of people took PRE
OWNED , 15% of people OLD CARS. Some of the customer took 2 type of loan for new
7 pre-owned cars.
89
Q7. What do you feel about the services providing by SBI and ICICI in camparision
to TMFL
SBI
2%
55%
43%
SATISFACTORY
GOOD
EXCELLENT
ICICI
1%
69%
30%
TMFL
5%
75%
20%
SBI
1; 2%
3; 43%
2; 55%
ICICI
1; 1%
3; 30%
2; 69%
20% 5%
75%
TMFL
SATISFACTOR
Y
GOOD
EXCELLENT
INTERPRETATION
From this it is clear that the service provide by TMFL in its four wheeler loan is good in
between the customer. All of them satisfy with the product provide by SBI. 55% of people
said that the service provide by SBI is good & 43% said it is excellent & just 2% of people
said that it is satisfactory. For ICICI 69% people said & 30% is excellent & Just 1% said
satisfactory.
Q8. Which Bank you would like to choose for four wheeler loan your money.
90
SBI
ICICI
TMFL
TOTAL
40%(80)
10%(20)
50%(100)
200
3; 40%
1; 50%
2; 10%
INTERPRETATION
According to my sample size 50%of people prefer TMFL for FOUR WHEELER LOAN,
but some people prefer SBI 40% and ICICI Bank 10% for invest money because they think
TMFL is trustful bank
91
PROJECT FINDINGS
PROJECT FINDINGS:
From this project it is found that TMFL four wheeler loan having the 1st place in
the market at Lucknow, there is a great opportunity to compete with SBI & ICICI.
It has been observed that approximately 85% correspondents are using finance
vehicle
Product of TML and 15% are not using any type of four wheeler loan of SBI in
Lucknow .
All of TMFL customers are satisfied with the services provided by the organization.
Most of the customers at LUCKNOW prefer to take loan from TMFL.
Approximately 43% of four wheeler loan users said that the service of TMFL in
four wheeler loan is excellent.
A response from customer care is so clear & good.
Many customers have no time to call customer care so that they are not able to
know about the service & features of TMFL advance product.
Government employees are more concern than private employees for advance
product.
92
REASON S FOR HIGHLY USE OF TMFL FOUR WHEELER

LOAN:
Biggest Organization Of India

Attractive Rate Of Returns
Transparency
Simple & Fast Processing
Quick Processing
Less Paper Work
Attractive Rate But Less Than Sbi.
Transparency
93
CONCLUSION
94
CONCLUSION
From the analysis part it can be conclude that customers have a good respond towards
TMFL advance products in Lucknow. TMFL is in 1st position having large number of
customers & providing good services to them. The bank has a wide customer base, so the
bank should concentrate on this to retain these customers.
In present scenario TMFL is the largest four wheeler loan issuer in India. Within a very
short period of time the achievement made by TMFL is excellent, what a normal bank
cannot expect, but it is being done by TMFL. It happens due to employee dedication
towards the organization, fastest growing Indian economy, & brand image.
To be the largest four wheeler loan issuer, TMFL should focus onLaunch Innovative product
Customized advance products
Better customer services
Fastest customers problem solving techniques
Customer retention
Apart from all the above, TMFL believe in providing good customer services to their
customers which is a key factor for success in future.
95
SUGGESTION
&
RECOMMENDATION
SUGGESTION & RECOMMENDATION

Recommendation for both Banks:
Customer awareness programme is required so that more people should attract
towards advance product.
Both should more concern about physical verification rather than phone
verification so it will avoid fraud or cheating.
96
Four wheeler loan selling agents must not give any type of wrong information
regarding advance product.

For the better service new offers would be require.
SBI customer care should more concern about the fastest settlement of customer
Problems. ICICI bank is already doing.
Before deducting or charging any monetary charge SBI & ICICI must consult with
customer.
Agents should be trained, Well educated & proper trained to convince the people
about different advance product.
It is the duty of the bank to disclose all the material facts regarding advance
product, like ROI, repayment period and any types of charges, etc.
SBI and ICICI should more focus on Retaining existing customers.
Both bank must focus on Segmentation based on customer knowledge Product
offering based on customer demand.
SBI and ICICI must take feedbacks of customers regarding features & services.
BIBLIOGRAPHY
97
BIBLIOGRAPHY:
Text Books:
Solomon, Michael R. (2002), Consumer Behaviour: Buying, Having, Being. 5th Ed.
New Jersey: Prentice Hall
Wilson A. (2003), Marketing Research: An Integrated Approach
Naresh Ku. Malhotra, Marketing Research: An Applied Orientation, Fifth Edition
Internet:
www.google.co.in
www.sbi.com
www.sbi.co.in
www.tmfl.com
www.icicibank.com
98
99
APPENDICES
QUESTIONNAIRE
Name ....................................
Age .........................................
Add/Tel ...................................
Q1. On which bank you depend for your regular transaction?
( ) No. of People
SBI
ICICI [
TMFL [
OTHER
]
100
Q2. Are you aware of products & services provided by TMFL?

YES [
NO [
Q3. If yes are you aware of the advance products (Loan segments) of TMFL?
YES [
NO [
Q4. Which bank you prefer for TMFL?

SBI
ICICI [
TMFL [
OTHER
Q5. If you have two options ICICI or SBI for FOUR WHEELER LOAN money in
equity which bank you will prefer SBI or ICICI?
Ans...........................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
.
Q.6 which four wheeler loan you have done either SBI & ICICI or TMFL?
NEW CAR
PRE- OWNED CAR

OLD CARS [
OTHER
Q7. What do you feel about the services providing by SBI and ICICI in camparision
to TMFL?
SATISFACTORY
GOOD
EXCELLENT
Q8. Which Bank you would like to choose for four wheeler loan your money.
SBI
ICICI [
TMFL [
]
101
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A SUMMER TRAINING PROJECT REPORT

POST GRADUATE DIPLOMA IN

SYMBIOSIS CENTRE FOR DISTANCE

SYMBIOSIS CENTRE FOR DISTANCE LEARNING

Active Email ID:

COMPARATIVE ANALYSIS BETWEEN

We wish him/her all the success.

Seal of the company

Signature of the competent authority

Name: PRITI SINGH

SIGNIFICANCE & SCOPE

PRESENT SCANRIO OF INDIAN BANKING FINANCE

Interest Rate Scene

INDIAN BANKING INDUSTRY

History of Banking in India

Nationalisation of Banks in India

Scheduled Commercial Banks in India

INTRODUCTION OF TATA MOTORS FINANCE LTD.

OBJECTIVE OF THE CODE

Encourage market forces, through competition, to achieve higher operating standards;

TMFL KEY COMMITMENTS AND DECLARATIONS

APPLICATIONS FOR LOANS AND THEIR PROCESSING

LOAN APPRAISAL AND TERMS/CONDITIONS

customer is not satisfied with the response, the Company

WHISTLE BLOWER POLICY

to participate in any investigative activities other than as

a. All Protected Disclosures concerning financial/accounting matters should be addressed

d. If a protected disclosure is received by any executive of the Company other than

or any of the Investigators during

any kind of discrimination, harassment, victimization or any other unfair employment

disciplinary action, transfer, demotion, refusal of promotion, or the like

necessary to augment the

OUR CORE VALUES

INTEREST RATE & GRADATION OF RISK

SBI NEW CAR LOAN SCHEME

Longest repayment tenure (7 years)

Lowest interest rates

accessories worth Rs 25000), 90% in case of Corporate Salary Package accounts

Interest Calculated on Daily Reducing Balance

Flexibility of payment of EMI anytime during the month

Free Accident insurance

Optional SBI Life cover

Overdraft facility available

Individual between the age of 21-65 years of age.

Regular employee of State / Central Government, Public Sector Undertaking,

Private company or a reputed establishment.

Professionals, self-employed, businessmen, proprietary/partnership firms who is an

income tax assessee.

Person engaged in Agricultural and allied activities.

Net Annual Income Rs. 2,50,000/- and above.

Statement of Bank account of the borrower for last 6 months.

2 passport size photographs of borrower(s).

A copy of passport /voters ID card/PAN card.

Latest salary-slip showing all deductions

for professional/self-employed/businessmen duly accepted by the ITO wherever

Proof of official address for non-salaried individuals

As per Bank's extant instructions.

CERTIFIED PRE-OWNED CAR LOAN

Longest repayment tenure (7 years);

Lower interest rates

Interest Calculated on Daily Reducing Balance;

Flexibility of payment of EMI anytime during the month;