FEUP | MIEGI & MIEM

Course | Quality Management

Academic Year 2015/16

Summary Exercise

Fundamental concepts of Quality Management

Jos A. Faria
September 2015

Summary Exercise:
Synthesis of the fundamental concepts on Quality Management

1. Question

Begin by summarizing in one A4 page (maximum of 2 pages) the main concepts and ideas
you retained after the lectures dedicated to the fundamentals of quality management and
reading the various presented study cases and text slides.

In the second part of your assignment, which also should not occupy more than two A4
pages, establish a parallel connection between the ideas presented in class and the reality of
FEUPs education (or of any other higher education institution you know well). In particular:

Identify the methods, procedures and operating rules which allow the institution to ensure
the quality of its degrees, and relate them to product and process oriented quality
assurance.

Try to establish a parallel relation between the evolution of Peugeots production system
described in the study case and the evolution of the teaching/learning process which is
being experienced in higher education since a few years ago.

Identify the various types of quality costs (explicit and hidden) which occur in a higher
education institution such as FEUP and, within the possibilities, try to estimate a range of
values for those costs.

Exercise | Summary of concepts about Quality Management

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2. Assignment submission

Save your assignment in a file with the name class_QMSummary_FirstLastName.pdf, for

example wed16_QMSummary_LuisaRamos.pdf.
(For identify your class you should use: mon11, mon17, tue16 or thu16)

If you are going to attend class other than the one you signed up for in Sigarra, in the file
name you should state the day and time of the class you will attend.

Submit your assignment in Moodle (if you still arent signed up at the course, email your work
to the teacher with subject: GQT | QM Summary) until the eve of your next practical class.

To ease the identification of your work:

write your name and class in the beginning of the sheet

insert a picture of yourself (preferentially Sigarras) also in the beginning of the sheet

Exercise | Summary of concepts about Quality Management

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3. Evaluation criteria (scale of 1 to 5)

Grade

Criteria

the text is incomplete and was written in a careless manner

the text presents the main concepts but was written in a confusing or careless manner

the text is well organized but only replicates the contents of the material given by the
teacher (slides and study cases)

the text presents a good summary of the material, relating the facts stated in the study
cases to the concepts presented in the slides

the text shows that not only did the Student understand the presented concepts, but also
he/she is able to formulate his/her own ideas and opinions (adequately justified)

--- Good work ---

Exercise | Summary of concepts about Quality Management

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