Anda di halaman 1dari 8

Intel Customer Communication

Some info about intel company


Main Centre
2200 Mission College Blvd.
Santa Clara, CA 95054-1549
USA
(408) 765-8080

Company in Malaysia
Intel Electronics (M) Sdn Bhd
Suite 14-8, Level 14,
Wisma UOA Damansara II,
No. 6 Changkat Semantan,
Damansara Heights,
50490 Kuala Lumpur.
Tel: 603-21466400
Fax: 603-21466566

Intel provide customer with plenty of useful website to ease


customer requirements
Email for question regarding product, order and refund
click.support@intel.com

Email regarding warranty and technical support


http://www.intel.com/p/en_US/support/contactsupport

Other information website


Intel Communities
Intel on Twitter (@IntelEDU)
Intel on LinkedIn
Intel on Instagram
Intel on YouTube
call 800-538-3373 FREE
call hours 24 hours,
7 days open
now SERVES Intel Customers

Intel allowed customer to ask question through online


Questions about Intel products?
Intel has a variety of options for general inquiries about Intel products. For technical
support about Intel products, you may contact Intel Technical Support by email, phone, or
live chat (select your product type, then scroll down and click the Live Chat button). The
most frequently asked questions are answered here.

Intel welcome customer to rate their performance


Customer service rating
http://www.customerservicescoreboard.com/Intel

User Reviews, Ratings and Comments


Intel customer service is ranked #117 out of the 839 companies that have a
CustomerServiceScoreboard.com rating with an overall score of 55.20 out of a possible
200 based upon 8 ratings. This score rates Intel customer service and customer support as
Disappointing.
NEGATIVE Comments
6 Negative Comments out of 8 Total Comments is 75.00%.
POSITIVE Comments
2 Positive Comments out of 8 Total Comments is 25.00%.

Out of 10
Issue Resolution: 2.8
Reachability: 2.7
Cancellation: 2.5
Friendliness: 3.5
Product Knowledge: 3.6
Overall rating(out of 200 possible)
55.20 (disappointing)

Intel organize some community service


1) Intel Malaysia
For more than four decades, Intel Malaysia has been collaborating with local partners from government agencies to non-profit organizations - to enhance the quality of life in
Penang and Kulim communities

2) Fighting Hunger
Coalition uses laptops to educate African farmers on crop disease, boosting growth for
food supply.

3) Intel Supporting Local Schools, Nonprofits and Education


i) Investing in America
Intel is a global corporation, with more than half of Intels manufacturing done in the
United States. Intels U.S. investments have made it one of the top employers in both
Arizona and New Mexicoas well as Oregons largest corporate employerwith key
facilities in eight states. Employees across these campuses take pride in supporting local
schools, nonprofits and educational math and science-based programs.
ii) Inspiring young innovators; supporting teachers and schools
The Intel Foundation sponsors the most prestigious high school science competition in
the U.S., the Intel Science Talent Search, and the worlds largest science competition, the
Intel International Science and Engineering Fair. Both of these competitions are Society
for Science & the Public programs.
The Intel Teach Program helps teachers integrate technology tools into lessons and
know how, when, and where to engage students with technology for critical thinking,
problem-solving, and collaboration. In the U.S., Intel offers Intel Teach Elements, a
series of compelling, short professional development courses for teachers that provide
deeper exploration of modern learning concepts. Teachers learn new methods, such as
project-based approaches, assessment of technology skills, and collaboration with online
tools.
iii) Strengthening communities
Through the Intel Involved volunteer program, more than 40 percent of the companys
U.S. employees donate hundreds of thousands of hours to education, environmental
programs, and other local community needs. Through the Intel Involved Matching Grant
Program, the Intel Foundation gives to schools and community organizations cash
donations of $10 for every hour employees volunteer.

Intel also provides strategic grant support to initiatives that advance science, technology,
engineering, and math (STEM) education in communities where the company has a
significant presence. Given that local grant resources are limited, we are not able to
accept unsolicited grant requests.
Annually, employees also make contributions to nonprofit organizations through the Intel
Community Giving campaigns. These donations are matched by the Intel Foundation
with funds for local United Way organizations in our site communities.
iv) Environmental sustainability
Intel works to reduce the environmental impact of its operationsfrom cutting
greenhouse gas emissions and minimizing water use to recycling and reusing materials.

4) Computer Clubhouse: Escaping Generational Poverty


Intel Computer Clubhouse encourages underserved students to pursue
their dreams
Helping youth focus on their goals
Mentors support efforts to stay in school
Nancy Douyon builds a career on what she learned at the clubhouse

5) Empowering Girls and Women through Education and Technology


Every girl holds the power inside to change the world

i) Investing in Girls and Women to Advance Opportunity


Intel believes education is a fundamental right for everyone, and technology opens doors
to opportunity.
Through the Intel Global Girls and Women Initiative, we are working to empower
millions of girls and women around the world by:
Closing the gender gap in education access
Inspiring more girls and women to become creators of technology
Connecting them to opportunity through technology access
Educating girls and closing the Internet gender gap also has an important multiplier effect
expanding opportunities for families, communities, and nations.

ii) Girl Rising


Intel is a founding strategic partner of the Girl Rising film and global social action
campaign, which is mobilizing investment and action to expand education access for
girls.

6) The Education Transformation Model


Grounded in research, Intel Education has developed a model for learning and teaching
that includes all aspects of the process from providing leadership and policy development
to adopting curriculum, choosing technology all while maintaining sustainable program
funding and constantly evaluating program success.
Our model provides insights, best practices and practical strategies to advance your
schools vision of education transformation. By adopting and using this model you can
successfully effect deep, large-scale and long-term change to realize student success.

7) Intel Involved Matching Grant Program


The Intel Involved Matching Grant Program aims to recognize and motivate Intel
employees, globally, to engage in outreach and volunteerism to make our communities a
better place to live, work, and play. Its objective is to support employees giving their
time and talent to qualified non profits and non-governmental organizations, in addition
to schools. We also wanted to recognize our employees who give generously of their time
beyond school-related activities, and give them the opportunity to earn money for
organizations that are meaningful to them.
After a minimum of 20 hours has been accrued by Intel employees volunteering at a
school or qualified non profit organization, a donation or "match" of $10 per hour
volunteered will be triggered from the Intel Foundation with a maximum of $15,000 for
schools, and $10,000 for other non profits, per eligible organization per year.
Activities are eligible when employees gifts of time, labor, and expertise are given to the
non profit organization without compensation for their time or efforts. Eligible activities
must provide the majority of the benefit to members of the community beyond other Intel
employees or their families.
In other words:
The participant cannot receive any monetary benefit in exchange for his/her volunteer
services
Reimbursement cannot be provided to the participant in exchange for such volunteer
service
Intel employees and/or their families cannot solely or directly benefit from the Intel
grant
Volunteer service must actually be completeda pledge to complete volunteer
service at a later date does not qualify
Organizations that do not qualify:
Foundations that are strictly grant-making bodies
Organizations that do not verify compliance with Intel's Non-Discrimination Policy*
Political organizations or lobbying activities
Labor unions; fraternal, service, or veterans organizations

Chamber of Commerce, trade, or business associations


Religious organizations do not qualify for matching grants unless the program is a
secular community outreach program benefiting the community at large with no
religious teaching or other requirements to receive services (e.g., homeless shelter,
food bank). If approved, the matching grant should directly support the
community outreach initiatives of the religious organization.
Activities that do not qualify:
Participation in fund-raising events (e.g., walk-a-thons, jog-a-thons, bike-a-thons,
etc.)
Volunteer work for political campaigns, lobbying, or advocacy to influence public
policy or legislation
*Intel Foundation Non-Discrimination Policy
Intel respects, values and welcomes diversity in the workplace as well as in its suppliers
and the global marketplace. Organizations seeking financial support from Intel and the
Intel Foundation are asked to verify that their programs and services are offered without
discrimination on the basis of race, color, religion, gender, national origin, ancestry, age,
disability, medical condition, genetic information, veteran status, marital status,
pregnancy, gender expression, gender identity, sexual orientation, or any other
characteristic protected by federal, state, or local law, regulation, or ordinance.

We sell our products primarily to OEMs and ODMs. ODMs provide design and manufacturing services to
branded and unbranded
private-label resellers. In addition, we sell our products to other manufacturers, including makers of a wide
range of industrial and
communications equipment. Our customers also include those who buy PC components and our other
products through
distributor, reseller, retail, and OEM channels throughout the world
Our worldwide reseller sales channel consists of thousands of indirect customerssystems builders that
purchase Intel microprocessors and other products from our distributors. We have a program that allows
distributors to sell our microprocessors and other products in small quantities to customers of systems
builders; our microprocessors and other products are also available in direct retail outlet
SJKC Chung Shan hosted a LEGO Robotics workshop
which was attended by 30 students from standard 4 and 5. The children, guided by teachers and Intel
volunteers, assembled and programmed various robots which were made from LEGO Robotics.
Everybody at the workshop had a great time at the event. We hope to bring the joy that is building robots to
more children in the future
The Universiti Sains Malaysias (USM) School of Computer Science was
recently given 20 units of Intel Edison Development Board and 10
Units of Intel Edison Development Kit for use in their entry level labactivity
subjects. This donation follows a large-scale, education donation
of 50,000 Intel Galileo boards delivered to 1,000 universities around
the world including USM. Universiti Putra Malaysias Faculty of
Engineering is also in line to receive the same number of devices for
their own use later this year as well. We flagged off this years Malaysian delegation to the Intel
International SJKC Chung Shan hosted a LEGO Robotics workshop which was attended by 30 students
from standard 4 and 5. The children, guided by teachers and Intel volunteers, assembled and programmed
various robots which were made from LEGO Robotics. Everybody at the workshop had a great time at
the event. We hope to bring the joy that is building robots to more children in the future
The Universiti Sains Malaysias (USM) School of Computer Science was
recently given 20 units of Intel Edison Development Board and 10
Units of Intel Edison Development Kit for use in their entry level labactivity
subjects. This donation follows a large-scale, education donation
of 50,000 Intel Galileo boards delivered to 1,000 universities around
the world including USM. Universiti Putra Malaysias Faculty of
Engineering is also in line to receive the same number of devices for
their own use later this year as well. We flagged off this years Malaysian delegation to the Intel
International
Science and Engineering Fair (Intel ISEF) with a range of impressive
projects designed to solve local issues close to their heart and homes.
Intel ISEF is the worlds largest pre-college science competition that
honors the worlds most promising student entrepreneurs, innovators
and scientists. Approximately 1,700 young scientists, engineers, nextgeneration

entrepreneurs and makers convened for the final


competition where they were judged by hundreds of science,
engineering and industry professionals. Malaysias 12 finalists exhibited
a variety of projects this year such as an orange peel based UV window
shield, vehicular emission filters made from rice husks, and a herbal
supplement to help people suffering from high blood-sugar levels.
While there were no Malaysian winners this year, were extremely proud
that theyve made it to the USA as finalists! In March, 20 of our engineers from the Malaysia Design
Centre
volunteered at Sekolah Kebangsaan Batu Maung to teach a masterclass
in junior engineering. 31 students attended the class and were taught
how to assemble and control a robot with the Intel Galileo Gen 2
development board. We have a feeling these kids are going to be giving
Tony Stark a run for his money someday soon. Captain Planet couldnt have been any prouder. Taking a
leaf from our
own Farm2Fork project and the Intel Involved Matching Seed Grant
winning project Go Green, volunteers from the IT department and
Customer Fulfillment, Planning and Logistics Group (CPLG) donated
their time and energy at SJKC Chung Shan to convert wooden pallets
donated by CPLG into vegetable and flower planter boxes as part of
their Sekolah Hijau project. The volunteers had a great time
transforming the pallets into planter boxes to beautify the school
compound and to instill a culture of sustainable living through recycling
and food waste composting amongst the school students and faculty
1,http://www.intc.com/intel-annual-report/2014/files/Intel_2014AnnualReport/files/assets/basichtml/page17.html
2, https://www.facebook.com/Intel/
3, http://iq.intel.com/
4, https://www.youtube.com/user/channelintel
5, https://twitter.com/intel
6, http://www.intel.com/content/www/us/en/blogs-communities-social.html
7, http://address001.com/Address-of-Intel-Malaysia-028767
8,http://www.intel.my/content/dam/www/program/education/apac/my/en/documents/malaysia-2013-csrreport.pdf
9, http://www.intel.my/content/dam/www/public/apac/my/en/pdfs/intel-malaysia-csr-newsletter-q2-2015rev2.pdf
10, http://cache-www.intel.com/cd/00/00/47/18/471819_471819.pdf
11,http://www.intel.my/content/dam/www/program/education/apac/my/en/documents/malaysia-2013-csrreport.pdf