Contents
1. Learning is much more than training
2. E-learning is value
3. Blend for success
4. Creating learning is not a subject expert matter
5. Learning means no longer Learning Management System
e-learning | Presentation
Target needs
Student
Presentation,
practice,
feedback and
assessment
Sequenced for
optimal retention
e-learning | Presentation
Information
User defined
purpose
Discipline
carachteristics
Content
Presentation
Sequenced for
optimal
reference
Certification design
e-learning | Presentation
e-learning | Presentation
E-learning is value
Internal
Employees must be
prepared with three
ingredients: Skills,
Capabilities and Attitudes
Business
agents
Knowledge expands the
enterprise boundaries,
i.e. Well trained BPs
represent a valuable
asset for a company
Market
Change
adaptability
improvement
Costs saving
Business
value
e-learning | Presentation
Training
quality
improvement
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Customer satisfaction
is the first step to get
business results
Customer
satisfaction
Knowledg
e transfer
Education
effectiveness
measurement is key
e-learning | Presentation
Behavior
changes
Business
results
Finally, you should try
to relate behavioral
changes with business
results
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e-learning | Presentation
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e-learning | Presentation
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Methods
Experience Based Learning
Mentoring, Role Playing, Case
Studies, Coaching
Collaborative Learning
Virtual classrooms, e-Labs, Web
conferences, e-Teams
Technology
face-to-face*
LMS
LMS
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Tools
Behavior
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May be done in face-to-face
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18
tutor
program
manager
user
experience
expert
learning
technologies
expert
multimedia
producer
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Learning &
Knowledge Design
Customer Knowledge
Map
Customer Readiness
Assessment
Learning & Knowledge
Plan
Curriculum Design
Content Instructional
Design
Asynchronous
Collaboration Design
Workshop Design
e-learning | Presentation
Content
Technology
LMS
LCMS
Author tools
Learning content hosting
Learning &
Knowledge Execution
Learning Audit &
Analysis
Customer Management
Knowledge Workshop
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Expert interviews
Lessons learnt
Expert systems
Knowledge maps
Knowledge exchange
Expert locating
Mentoring
Practice communities
Education
Best practices adoption
e-learning | Presentation
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Documents
Web content
Records
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5
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1 Twitter
2 YouTube
3 Google
Docs/Drive
4 Google
Search
5 WordPress
6 Dropbox
7 Skype
8 PowerPoint
9 Facebook
10 Wikipedia
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4
7
3
11 Moodle
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14
15
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2
3
1
1
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Course management
system
Evernote
Note-taking tool
Slideshare
Slide sharing site
Prezi
Presentation software
Blogger/Blo Blogging tool
gspot
Google
RSS aggregator
Reader
Google+ /
Social network/video
Hangouts
meetings
Diigo
Social bookmarking/
annotation
Word
Word processing
software
Yammer
Private social
networking engine
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Source: http://www.tincanapi.com/
Customer Education Center
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