Transforming Businesses with SAP Mobile Apps

SAP Work Manager

SAP Inventory Manger
SAP Rounds Manager

Speaker Name
Partner Service Delivery

SAP CRM Service Manager

SAP Sales Manager

Enterprise Mobility

Support Syclo

What Changed?
Post-PC Mobile Era Challenges for Businesses

SAP Support Delivery Models and SAP Support Offerings

SAP Partner Center of Expertise Certification

SAP Mobile

Implement Syclo

E2E Solution from SAP

Estimation of Implementation Services

SAP Rapid Deployment Solutions

Know Syclo

Implement & Develop

Gartners Magic Quadrant

Key Industries, Customers
Application Portfolio

SAP Mobile Platform Integration Roadmap

SAP Mobile Platform Enterprise (v 2.3)
Agentry

Market Syclo and Position Syclo

Learn More

Competitive Marketing Inforamtion

SAP Marketing and Sales Repository
SAP Vitual Agency

Landing Page on SAP PartnerEdge Portal

Sales and Presales Resources
Delivery Enablement Resources

5
Sell Syclo

What can partner sell? SAP Product Authorization

SAP Partner Demo Options
Positionning, Value Calculator

10
Appendix

Top 10

Enterprise
Enterprise
Enterprise
Mobility
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

What changed?
People-Centric
(Consumer
Driven)

ComputerCentric
(IT Driven)

Rapidly increasing numbers of Smartphones & Tablets

(Millions

1800
1600
1400
1200
1000
800
600
400
200
0
2010
Desktop PC

2011
Mobile PC

2012

2013

Smartphones

2014
Media Tablets

Implement

Develop

Learn More

Top 10

Enterprise
Enterprise
Enterprise
Mobility
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Post-PC Mobile Era Challenges for Businesses .

Learn More

Top 10

Enterprise
Enterprise
Enterprise
Mobility
Mobility
Mobility

SAP
Mobile

Mobile
Apps

E2E Solution from SAP

Market

Sell

Support

Implement

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Magic Quadrant for Mobile Application Development Platform

In a separate Gartner
research report on Critical
Capabilities for Mobile
Application Development
Platforms, Syclo received the
highest score of 3.9 for the
B2E (business-to-employee)
use case as well as having an
excellent product viability
assessment rating.
2012 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This
publication may not be reproduced or distributed in any form without Gartners prior written permission. The information contained in
this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy,
completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information.
This publication consists of the opinions of Gartners research organization and should not be construed as statements of fact. The
opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal
issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a
public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner
research. Gartners Board of Directors may include senior managers of these firms or funds. Gartner research is produced
independently by its research organization without input or influence from these firms, funds or their managers. For further
information on the independence and integrity of Gartner research, see Guiding Principles on Independence and Objectivity on its
website, http://www.gartner.com/technology/about/ ombudsman/omb_guide2.jsp.

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Key Industries

Utilities

Telecom

Mining

Life Sciences

Oil & Gas

Manufacturing

Chemical

Transportation & Logistics

Top 10

Enterprise
Enterprise
Mobility
Mobility

600+ customers

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

77 deals closed in Q4 2012

1000 Users

130 Users

500 Users

1000 Users
3500 Users

2000 Users
500 Users
250 Users
Additional Licenses

1000 Users

300 Users

200 Users

500 Users

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Learn More

Develop

Application Portfolio
SAP Work Manager

Asset Management
Access to asset location,
repair history, work order
details, materials needed
Complete Work Orders
and capture all relevant
data
Create Notifications or
Work Orders on the spot
CATS - time &
attendance

SAP Inventory
Manager

Material
Management
Speed receipt and
back-order reporting toand-from
shipping/receiving
Perform physical and
cycle counts quickly
Accept & distribute
incoming materials by
PO

SAP CRM
Service Manager

SAP Rounds
Manager

SAP Sales
Manager

Field Service

Condition Monitoring

Sales

Manage service orders

and create confirmations

Take measurements and

readings

Account and Contact

Management

View, look up, update and

transmit

Historic standards and

safe ranges

Activity Management

Record status, materials,

problems, actions,
expenses, customer
signatures and more

Generate notifications
on-the-spot

View all relevant customer

data

Trend readings, points

and sequences
to avoid emergencies
and outages

Opportunity and Lead

Management
Sales Quotes & Orders
iOS and Android device
support

Guided workflow

Material Nr.

Material Nr.

Material Nr.

Material Nr.

Material Nr.

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Mobile Enterprise Asset Management - CMI

Market Definition1,2
Asset maintenance spend is estimated $447 billion annually.
Therefore, asset-intensive companies evaluate and buy EAM
products to resolve physical asset care requirements.
Worldwide revenue for the enterprise asset management
applications market is forecast to reach $2.1 billion in 2016,
growing at a CAGR of 5.4%3.
Mobile has been a part of EAM for many years, but it does not
stand alone as an isolated phenomenon:
Devices will come and go faster all the time
New form factors will emerge
Sensor data will transparently enhance the experience,
integrating the virtual and physical worlds contextually

Competitive Landscape1,2
As companies are often not using the mobile apps of the primary EAM or enterprise apps vendor (IBM, IFS, Infor,
Oracle, Ventyx) there are a number of strong competitors in the mobile EAM space:
Enterprise mobility vendors, e.g. Antenna, Kony, and Spring Mobile Solutions
Mobile point solution providers like Clicksoftware, Datasplice, HCL, Neo and others are building mobile
frontends to different EAM systems. They often partner with SAP in other areas, but compete with Syclo in
mobile EAM
Sources: 1Gartner Magic Quadrant for Power Generation Enterprise Asset Management Software Sep 2012, 2Gartner Magic Quadrant for Delivery Utility Enterprise Asset
Management Sep 2012, 3IDC Worldwide Enterprise Asset Management Applications Forecast, 20122016 and 2011 Vendor Shares Sep 2012

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Generic Sales Plays Against mEAM Competitors

Vendor Category

Mobile Point Solution

Providers
e.g., Clicksoftware, Datasplice,
HCL, Neo

Enterprise Apps Vendors

e.g., IFS, Infor, Oracle

EAM Specialists
e.g., Invensys, Mainsaver, Ventyx

Offensive Plays

Highlight Syclos ability to tie into multiple systems

simultaneously (without creating intermediate databases)
and provide the needed functionality as a part of a single
application/workflow
These players cant make significant improvements.
They are limited by their design approaches and
therefore can't scale, it is difficult to add capabilities, their
performance is poor and they create lots of errors during
Counter heavy discounting through
synchronization

Make clear that SAP and Syclo are leaders in MADP,

whereas mobile app development is not the core
competency of apps vendors
Make clear that SAP and Syclo are leaders in MADP,
whereas mobile app development is not the core
competency of EAM vendors
Highlight SAPs multi-device and multi-OS support

Position SAPs end-to-end solution beyond MADP,

including consumes heterogeneous data sources out of
Enterprise Mobility Vendors
the box, incl. robust support for SAP apps
e.g., Antenna, Kony, Spring, Verivo
Use SAPs partner ecosystem provides innovation and
flexibility of choice for mobile apps solutions

IBM Maximo

Defensive Plays

Make clear that SAP and Syclo are leaders in MADP,

creating an unbeatable combination for mobilizing any
type of business process
Highlight that Syclo has been deployed to over 400
Maximo customers, representing 10s of thousands of
users worldwide

positioning Syclo as the low risk solution for

SAP customers and stressing SAPs existing
satisfied customer base and integration
experience
Syclo also mobilizes other enterprise
backend and EAM systems so can use one
common mobile platform for enterprise
Mitigated competitive claims
SAPs potential hidden cost like
expensive upgrades
Vendor lock-in with SAP

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SMART: Enterprise Mobility Sales Scenario Guide

Access: http://smartdirectory.sap.corp:3080/Assets/asset.epx?id=f1df0d2d-39bd-4a7e-9954-98bfc2232eb6

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

SAP Virtual Agency

Title: Mobilize Your Workforce with SAP Mobility Solutions
Audience: Net new prospects and Install base of SME companies
Objectives:

Lead generation awareness campaign

PLDG Campaign Assets: Email, landing page, thank you email,

thank you page
Campaign Messaging: As day-to-day business operations rely on
mobile devices more than ever before, mobility is changing the
way business operate. Learn how SAP Mobility Solutions for midsize companies can offer real-time business information to help
your business operate smarter, efficient and respond quicker to
market realities.
Campaign Offers: Interactive e-Book, Transform Your Business
with Mobile Solutions from SAP, How Mobility is Changing the
Enterprise and e-book Realizing the Mobility Advantage for
Small and Medium Enterprises
Applicable Partners: Any partner enabled to sell either Afaria
Mobile Apps or SAP Mobile Platform (B1/A1/BOBJ)

Sell

Support

Implement

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

What can SAP Partner sell?

SAP Mobile Apps
SAP Mobility Rapid
Deployment
Solutions (RDS)

More than 50 industry and LOB mobile apps

SAP Mobile Platform

Select software
components

Afaria (Mobile Device Management)

Delivers centralized control of the enterprises mobile devices ,
data and apps.

SAP Mobile Platform (SMP)

Create and roll-out mobile Apps on all major
device types

SAP NetWeaver Gateway

Simple way to connect devices to SAP back-end data

Application Back-end (if applicable)

Add-on(s) for SAP mobile application(s)
SAP Business Suite/BAiO component(s)

Afaria
SMP
2.3*
Gateway
2.0

Fixed priced services

Configuration and
enablement content

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Product Authorization

Product Authorization Highlights
PartnerEdge Requirement
Role-based online Training
Free of charge eLearning Assets
Web-based Assessment

Product Authorization Requirements

1 Sales Executive Level 1

1 Pre-sales Consultant Level 1

1 Solution Consultant Level 1

Access: Product Authorization Page on SAP PartnerEdge Portal

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Partner Demo Options

FEB 2013

Test & Demo

Software

SAP Demo Cloud

Public Showroom

Syclo Canned
Stand-alone

IRISE
Screenshots

Runs offline?

Browser-based

Show roundtrip?

Pre-configured?

Configurable?

Preloaded data?

Reset-able data?

OS?

All supported OS

All supported OS

Win32 and/or WinCE

Browser-based

ETA?

S4SAP now;
S4Maximo soon

Q12013

Now

Q12013

Available apps?

S4SAP now
S4Maximo soon

EAM apps; soon:

CRM apps

All

Service Mgr; more to

come

Cost?

Consult PAM/PSA

500 / yr (50 users)

No cost

No cost

Test & Demo pricelist,

contact PSA and/or
SAP Demo Cloud Public & Private Partner
Demo Showcases on
PartnerEdge.com

Provided today

Details forthcoming

How to Access?

Included in Category 4
Mobile Apps package;
contact PSA and/or
SAP Test & Demo
Software on
PartnerEdge.com

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Partner Test & Demo On-Premise

Test&Demo Package: 7011611 Mobile Applications Package (Cat 4)
Download: https://service.sap.com/swdc
W SAP WORK MANAGER 5.3
C SAP CRM SERVICE MANAGER 3.1

R SAP ROUNDS MANAGER 2.3

I SAP INVENTORY 3.2
S SAP SALES MANAGER 1.1
Installation Guides on SMP:
http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000063580&_SCENARIO=0110
0035870000000202&
License Key Request: MOB-SYC-SAP
Active Global Support: MOB-SYC-SAP

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Partner Test & Demo In the Cloud

Cluster MOBILITY
- Developing SUP based apps, Sample HWC apps
- Netweaver Gateway
- Syclo apps and customization
- mCommerce Mobiliser

More Information in SAP PartnerEdge Portal

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Positioning
1. Build a business case with your prospect

2. Focus on the business value /ROI for your customer for their industry
Value Proposition Template & eLearning
ROI calculator
Assets available on PartnerEdge Portal
Gartner Studies

3. Leverage SAP/Syclo's industry expertise & references

4. SAP Mobile Platform Integration
5. Benefits
Robust, intelligent integration with SAP systems
True cross platform support
Code free configuration
Flexible component architecture
Easy to use mobile apps
High reliability & scalability

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Learn More

Develop

Access: Value Proposition Template

Impacting the entire value chain

Real Time
Customer Data

Customer
Satisfaction

Customer
Service

Benefits
Increased satisfaction from
more accurate first-time fixes

Benefits
Up to date customer, product &
pricing information

Field Sales

Enterprise
Assets
Finance /
Controlling

SAP CRM
Service Manager

Optimized
Asset
Maintenance
Benefits
Lower maintenance
costs
Higher equipment
uptime

SAP Work Manager

Field Service

Parts Logistics
/ Warehousing

SAP Rounds Manager

Cost-Efficient Service
Delivery
SAP Sales Manager

Benefits
Reduce amount of trips to customer to
fulfill parts and complete repairs

Optimized Inventory
SAP Inventory
Manager

SAP Provides Insight into Enterprise Data at the Point of Service to Increase
Efficiency and Effectiveness

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Syclo Apps Drive Value in Multiple Areas

Value source

Increase
Revenue

Value of
Syclo Apps

Reduce Costs

Realized or expected
improvement from Syclo Apps

Benefit Range

Improve First-Time Fix Rates

15% - 20%

Reduce Unplanned Downtime

20% - 30%

Eliminate Admin Time of Manual

Paper Orders

90% - 100%

Increase Work Order Capacity

20% - 30%

Minimize Overtime Costs

40% 60%

Reduce Inventory Carrying Costs

5% - 10%

Eliminate Manual Data Entry into CRM

90% - 100%

Accelerate Days Sales Outstanding

Optimize the
Balance Sheet

Reduce Spare Parts Inventory

Reduce Pick Errors

10% - 15%

Syclo App

Service Manager
Work Manager

Work Manager
Inventory Manager
Service Manager

Service Manager
Inventory Manager

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

SAP Value Calculator

Access: https://websmp207.sap-ag.de/~sapidb/011000358700001248472012E/

Implement

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP
DELIVERED
SUPPORT

SUPPORT
CERTIFICATION

SAP
ENTERPRISE
SUPPORT
or
SAP
STANDARD
SUPPORT

END-CUSTOMER

VAR
DELIVERED
SUPPORT

CUSTOMER SUPPORT OFFERINGS

PARTNER SUPPORT DELIVERY

MODELS

SAP Support Options within the Indirect Channel

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

The Basics of SAP and VAR Delivered Support

Choice of support delivery model for VAR partners SAP mobile solutions:

VAR delivered Support

SAP delivered Support
Customer 1

Customer 2
Channel
Partner

Customer 3

Customer 4

SAP

Channel Partner sells

license and is responsible
for support (e.g. 1st and
2nd level support)
Support authorization
(e.g. PCoE certification)
necessary

2
Customer 1

Customer 2
Channel
Partner

VAR delivered
support

SAP delivered
support

Channel Partner sells

license. SAP provides
support for all support
levels
Direct customer from SAP
support perspective

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Support Certification Program

Support Certification Steps

Support certification is mandatory for all partners selling and providing VARDelivered support - Partner COE authorizes a partners organization.
Prepare prerequisites

Complete requirements

Certification

Recertification

Month 1-3

Month 4-9

Month 10-12

Month 24

Product authorization is a prerequisite

(authorized to sell SAP delivered support)

Support consultant
certification

Support infrastructure, processes

and deliverables

Support Authorization
(authorized for VAR delivered support)

Partner Center of
Expertise
(PCOE) @ VAR

Partner COE
Certification

4 Recertification
(every two years)

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Estimation of Implementation Services

- Perform basic preventive and corrective work orders, timesheets, notifications or CRM related
activities
- Project duration and price may vary based upon your specific requirements

Ballpark Professional Services (PS) Project Duration

Project Phase

Base Product with

Minor Configuration

Base Product with

Average
Configuration

Base Product with

Extensive
Configuration

Requirements / Design Workshop

3-4 Weeks

3-4 Weeks

6 - 8 Weeks

Installation

1 Week

1 Week

1 Week

Configuration

6 8 Weeks

12 - 14 Weeks

20 22 Weeks

QA Install and UAT

2 4 Weeks

4 6 Weeks

6 8 Weeks

Production Install, Train-The-Trainer

& Project Management

2 3 Weeks

4 5 Weeks

6 8 Weeks

Ballpark PS Project Total Effort

14 - 20 Weeks

24 30 Weeks

39 47 Weeks

Average Project Duration

8 12 Weeks

12 20 Weeks

24 36 Weeks

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Rapid Deployment Solutions (RDS)

Proven Business Value. Fast. Simple.

SOFTWARE
SAPs leading
business
software
portfolio
enabling best
run business

Business
Best Practice

Methodology &
Content

Proven
business value
through best
practices
addressing
specific business
needs

Accelerated
implementation
through tools,
configuration
content,
templates and
education
material

SERVICE
Low risk
- Business
outcome at
fixed price

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Rapid Deployment Solutions (RDS)

Quick start solution, expandable to meet future needs.

1
2

Make your choice of Mobile Apps

SAP Netweaver Gateway

Sybase Mobile Platform

Afaria Device Management

4
5

End to End Mobile

Solution that can be
expanded in the future

More RDS Information on PartnerEdge Portal

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Rapid Deployment Solutions (RDS)

Portfolio, Market Impact and View to 2013
Current
Portfolio

mobile RDS

RDS for mobile platform - setting up a

base for MDM, MEAP and mobile
analytics

RDS for mobile apps Deploy out of

the box SAP mobile apps

40
Market
Impact

RDS for SAP Work Manager available since May 2013

Mobile apps across multiple business

functions, industries and LOB

2013
Plan

Syclo

Services manager (Q3),

CRM sales (Q4)

380

Mobile RDS deals in H2 2012

14%

of the overall RDS deals**

Cloud

Enhance cloud scenarios (e.g.

Afaria, SMP in the cloud)

14%

of the overall RDS deals**

Base

RDS as a default base for mobile

service delivery in SAP

Modular

Continue focus on broad install

base scenarios and modularity to
address almost any account

**

Data is based on Q3 2012 numbers. Q4 numbers

will be added once available

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

SAP Mobile Platform Integration Roadmap

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

SAP Mobile Platform Enterprise

SAP Mobile Platform 2.3 Ramp-up

Ramp-up Nomination Form

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

True cross-platform support

Native User Experience

Full support for each platforms unique
features and controls

Native application look and feel

simplifies training

Single Set of Business Logic

No cross-compiling of application code
for every platform

AFTER MOBILE

No need for separate development

environments and skill sets

Easy configuration, support and

modifications

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Traditional vs. New Cross-Platform Support

Platform
Traditional
CrossPlatform
Development

Agentry

C#

Objective-c

Agentry

.NET

Java

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Agentry Platform = Syclo Mobile Apps & Custom Apps

Agentry Editor allows

for easy mobile
application development
& management

Bluetooth (PAN)

Device Diversity

Network (LAN)
FIREWALL

SAP ERP
SAP CRM
Syclo SMART
Admin Module

WAN
Wireless LAN

Standard BAPIs
exchange data

Application Mgmt
Security
Communication

TCP/IP

Wireless WAN

Adaptive
Communications

Satellite
Dial-Up

Docking Cradle
IRDA

Multiple System
Integrations

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

All Mobile Applications are fully customizable .

Configure fields, transactions, data filtering rules and other parts of your mobile solution

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Mobile Application Process

Backend
Business
Logic

Customized
Extend

Configuration Panel

Mobile
Application
Factory

Configure
Integrate

Agentry Editor

Test
Env.

Automated
scripting

Agentry Test Client

Run &
Operate

Deploy
Manage

System Monitor

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

Learn More

Exchange Data Model

SAP Backend

Back End tracks changes relevant for

mobile app configured in Change Detection
Set. Changed Object ID are then recorded
into timestamps table

During sync, client send list of objects (ID

/Timestamp) he currently has, which are
recorded into a dedicated exchange table

The fetchs server exchange steps are run

next to determine what data has changed
in the back end system, as compared to
the data currently stored on the Client

Object Read steps are performed to

retrieve missing / updated objects from the
backend based on defined Data
Configuration Model

Backend Logic
Syclo
1 Add-on

3
2

Agentry Server

Agentry Client

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Landing Page in SAP PartnerEdge Portal

Overview

Fact Sheets

Product Brochures

Videos

Cross Industry Resources

Industry Specific Resources

Value Proposition Template

Value Calculator

News

Develop

Learn More

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Sales and Presales Resources

SAP External Site for Syclo Solutions

"Syclo Mobile" Channel on YouTube - Video Library

20+ video shorts on various subjects
Sales 3-part eLearning Series - Recorded Webcasts
Syclo Mobile Conference 2012 on SAP Virtual Events
(24 presentations)
30-minute Video - Syclo Solutions for SAP - architecture, integration & demo
SAP Mobile Apps Roadmap
Product Documentation
Certified Devices - Searchable Database
Webinar: SAP Overview of Syclo Enablement Materials for Partners
Enablement Package in PEC: https://psd.sap-ag.de/PEC/calendar/index.php?ep=447

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Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Delivery Enablement Resources

Resource Center Registration
Server Sizing System Requirements (Search Term: server hardware requirements)
Webcast - Project Best Practices - Syclo Applications for IBM Maximo
Webcast - Project Best Practices - Syclo Applications for SAP
Syclo Mobile Conference 2012 on the Syclo Resource Center

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Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

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Critical SAP Education Courses

Target ETAs

Critical Courses:
Syclo for SAP Projects: MOB300 + MOB310
Syclo for IBM Maximo Projects: MOB300 + MOB320
Link:

Required Skillsets
for Project Team
Syclo for SAP
Projects:
Experienced
software
developers
ABAP
programming
experience
Java skills
Functional
consultant
Syclo for IBM
Maximo Projects:
Experienced
software
developers
Maximo
experience
Java skills

Top 10
APPENDIX

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

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Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

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SAP Work Manager

Typical Business Challenges
Provide technicians, wherever they are working, with immediate
access to work orders and equipment information
Automate manual, paper-based work order processes and give
supervisors greater visibility into maintenance activities
Integrate maintenance operations with other enterprise processes

Proactively manage data, devices, applications, and

communications for maintenance workers

Mobile Business Impact

Facts and Figures
Role:

Maintenance/ Field Service Technicians

Target segment:

Enterprise Asset Management / Cross-Industry

Version:

5.3 / optional add-on component: SAP Meter

Management 1.3

Availability:

November 2012

Prerequisites:

SAP ECC 6.0 SP6, IS-UT 604 SP7 (for SAP Meter
Management); Syclo Agentry 6.0.22

Mobile device support:

iOS 4.3 and later, Android (tablets) 3.x and

above; Android (phones) 2.3 and above;
Windows 7 32-BIT; Windows 7 64-BIT; Windows
CE 6.5

Video

http://www.youtube.com/watch?v=EEJHWncVkV8

Boost productivity
Reduce cost
Gain a 360 view of operations
Increase asset longevity

Features and Capabilities

Work Order Management
Access to asset location, repair history, work order details,
materials needed
CATS - Time & Attendance
Measurement Documents
Guided Workflow
Prompt TECO (close) and Data Completion
Create Notifications on-the-spot
Support for SAP EAM (PM) (SAP ERP CS on a project basis)

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

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SAP CRM Service Manager

Typical Business Challenges
Service commoditization
Increasing customer expectations
Rising cost of fuel and vehicle maintenance

Increasing cost of carrying inventory

Pressure to bolster service related revenue streams
Long cash cycles

Mobile Business Impact

Boost productivity
Reduce service and travel cost
Gain a 360 view of operations and improve customer
satisfaction
Protect and increase service revenue and margins

Facts & Figures

Role:

Field Service Technicians

Features and Capabilities

Target segment:

CRM Service installed base / Cross-Industry

Version:

Service Manager 3.0.0

Availability:

Q2 / 2012

Prerequisites:

SAP CRM 7.0 SP4; Syclo Agentry 6.0.14

Mobile device support:

iPhone 3GS, 4, iPod Touch, iPad with iOS

4.3 and later, Windows Mobile (5.0, 6.0, 6.5,
6.5.x) Windows 7, Windows XP Professional,
Android Phone (2.3 and above), Android
tablet (3.0 and above)

Manage service orders and create confirmations

View, look up, update and transmit
Record status, materials, problems, actions, expenses, customer
signatures and more
View all relevant customer data
Equipment/Install Base listings
Entitlements
Contract/Service History
Vehicle Stock Management
Transfer Inventory, Stock Transfer, Order/Fetch/Receipts,
External Stock Search

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

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SAP Rounds Manager

Typical Business Challenges
Provide technicians, wherever they are working, with immediate
access to asset related information
Automate manual, paper-based work order processes and give
supervisors greater visibility into maintenance activities
Integrate maintenance operations with other enterprise processes

Proactively manage data, devices, applications, and

communications for maintenance workers

Mobile Business Impact

Facts and Figures
Role:

Maintenance / Field Service Technicians / Operator

Target segment:

Enterprise Asset Management / Cross-Industry

Version:

2.3

Availability:

November 2012

Prerequisites:

SAP ECC 6.0 SP6; Syclo Agentry 6.0.22

Mobile device support:

Windows 7 32-BIT; Windows 7 64-BIT; Windows

CE 6.5

Video

http://www.youtube.com/watch?v=_uWUhAU3-4s

Boost productivity
Reduce cost
Improve regulatory compliance
Increase asset reliability

Features and Capabilities

Put measurement points/readings directly into SAP EAM / ERP

Compare with historic standards and safe ranges
Generate notifications on-the-spot
Trend readings, points and sequences to avoid emergencies and
outages
Download rounds by equipment type or name
Automatic calculation of readings, limits, alerts and collection
frequencies

Top 10

Enterprise
Enterprise
Mobility
Mobility

SAP
Mobile

Mobile
Apps

Market

Sell

Support

Implement

Develop

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SAP Inventory Manager

Typical Business Challenges
Provide technicians and warehouse management staff with the
ability to execute stockroom operations
Automate manual, paper-based work order processes and give
supervisors real-time visibility into inventory operations
Integrate inventory operations with other enterprise processes

Reducing cost of compliance when generating inventory

transactions

Mobile Business Impact

Facts and Figures
Role:

Maintenance / Field Service Technicians /

Operator

Target segment:

Enterprise Asset Management / Field Service /

Supply Chain Management / Procurement /
Cross-Industry

Version:

3.2

Availability:

November 2012

Prerequisites:

SAP ECC 6.0 SP6; Syclo Agentry 6.0.22

Mobile device support:

Windows 7 32-BIT; Windows 7 64-BIT; Windows

CE 6.5

Video

http://www.youtube.com/watch?v=CrGajeD1C_c

Boost productivity
Reduce cost
Improve regulatory compliance
Optimize your supply chain

Features and Capabilities

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